Problem with social apps - Huawei GX8

Sometimes when i open Facebook or messenger or Instagram it crashes and close again. This started happening after i updated to marshmallow and I'm not sure if the problem is in the ROM or the apps. Please help me with this and thanks in advance.

I have the same problem, somebody can help us ?

Eigor220 said:
Sometimes when i open Facebook or messenger or Instagram it crashes and close again. This started happening after i updated to marshmallow and I'm not sure if the problem is in the ROM or the apps. Please help me with this and thanks in advance.]
We are sorry to hear that you have been experiencing issues with your GX8. We suggest you try a factory reset to resolve your social apps issue, you complete this by going to the home screen, go to Settings > Privacy & security > Backup & reset > Personal data > Factory data reset. Touch Reset phone. Please be advised that this will erase all of your data. If your problem still persists please contact our Huawei support at 1-888-548-2934. (SP)
---------- Post added at 02:31 AM ---------- Previous post was at 02:26 AM ----------
fallen.69 said:
I have the same problem, somebody can help us ?
Click to expand...
Click to collapse
We are sorry to hear that you have been experiencing issues with your GX8. We suggest you try a factory reset to resolve your social apps issue, you complete this by going to the home screen, go to Settings > Privacy & security > Backup & reset > Personal data > Factory data reset. Touch Reset phone. Please be advised that this will erase all of your data. If your problem still persists please contact our Huawei support at 1-888-548-2934. (SP)
Click to expand...
Click to collapse

Would factory reset solve this problem ? what about camera issue ? after upgrade to marshmellow when I recording video it's like a water wave on my camera - screen is waving - and i have to wait till it goes away. i didn't have this problem on android 5, and I'm no longer using my camera for recording any video.

Related

[Q] "Sync' Option Causes Reboots

My i19082 goes into a constantly repeating reboot cycle if the "Sync" function is activated. Any suggestions on how to fix this problem?
Thanks in advance for any comments.
QuixAndroid said:
My i19082 goes into a constantly repeating reboot cycle if the "Sync" function is activated. Any suggestions on how to fix this problem?
Thanks in advance for any comments.
Click to expand...
Click to collapse
More details? Rooted, or installed any custom mods or etc? Try factory reset, if else not working then you will have to flash your firmware again.
"Sync' Option Causes Reboots
soralz said:
More details? Rooted, or installed any custom mods or etc? Try factory reset, if else not working then you will have to flash your firmware again.
Click to expand...
Click to collapse
Thanks for the response. I'm a novice - how do I find out if the phone is Rooted? How do I do a factory reset? Or, where can I find information on these issues?
QuixAndroid said:
Thanks for the response. I'm a novice - how do I find out if the phone is Rooted? How do I do a factory reset? Or, where can I find information on these issues?
Click to expand...
Click to collapse
Alright, if like that means you haven't play anything on your phone yet, To resolve that, go to Settings > Backup and reset > factory reset your device.
Warning all apps will be lose your apps and all will be reset to default. (*just like you have newly bought your phone)
You can backup your SMS messages using SMS Backup & Restore app. Search for it in Playstore, If you want to backup your contacts, just export your contacts to SD card.
"Sync' Option Causes Reboots
soralz said:
Alright, if like that means you haven't play anything on your phone yet, To resolve that, go to Settings > Backup and reset > factory reset your device.
Warning all apps will be lose your apps and all will be reset to default. (*just like you have newly bought your phone)
You can backup your SMS messages using SMS Backup & Restore app. Search for it in Playstore, If you want to backup your contacts, just export your contacts to SD card.
Click to expand...
Click to collapse
Is there anything that I could try first that isn't so catastrophic that it wipes out everything on the phone ? . . .
QuixAndroid said:
Is there anything that I could try first that isn't so catastrophic that it wipes out everything on the phone ? . . .
Click to expand...
Click to collapse
Or, you can try remove all your account and add them again then disable the Sync, See if it helps, if not, try reset your phone. If you are very unlucky even after reset the problem still presist, you should sent to Samsung Service Centre, maybe is hardware related issue.

[Q] [HELP] My device constantly crashes

Hi,
posting here because I think most experts are arround on this board.
I have the problem that my S3 keeps crashing randomly. I don't know what is causing the crash. Its happening when I open the Chrome browser while some page is loading. Sometimes its crashing when I open Hangouts or WhatsApp. Some times its even crashing when I navigate through the phone settings...
I had the feeling that this started happening since Samsung / T-Mobile rolled out Android 4.3 to my device. So I did a upgrade of the firmware from 4.2 to 4.3. Because I had this feeling that my provider f**** things up and my phone started to crash because of this upgrade I flashed the custom rom Cyanogen Mod to my Device. This has not solved my problem
So at the moment I am running the S3 with Android 4.4.2 cyanogen MOD stable release.
What else can I do to locate / solve the issue? I already tryed to uninstall multiple app's without any changes.
Thanks for all your help
Do a factory Reset. Then do not restore any apps. Leave it be. See if it is stable.
If that does not help, then go to recovery, wipe, data, Dalvik & Cache. Re-Flash CM. Do not restore anything.
Perseus71 said:
Do a factory Reset. Then do not restore any apps. Leave it be. See if it is stable.
If that does not help, then go to recovery, wipe, data, Dalvik & Cache. Re-Flash CM. Do not restore anything.
Click to expand...
Click to collapse
Thanks i ll try at the weekend and respond here how it goes. How can I configure my device to NOT load all apps automatically after reset? Last time i did it the device loaded every app again that I had installed before
Thanks
Grrbrr404 said:
Thanks i ll try at the weekend and respond here how it goes. How can I configure my device to NOT load all apps automatically after reset? Last time i did it the device loaded every app again that I had installed before
Thanks
Click to expand...
Click to collapse
Before factory Reset, turn off Android Backup in Settings > Backup.

mutitasking button

Heelo,
So i've been facing this problem for about a week now and it seems that it is not going away. When i press the multitasking button it leds me to homescreen so i have to press continuosly until it leads me to mutitasking screen
anas machraoui said:
Heelo,
So i've been facing this problem for about a week now and it seems that it is not going away. When i press the multitasking button it leds me to homescreen so i have to press continuosly until it leads me to mutitasking screen
Click to expand...
Click to collapse
Are you rooted?
If not, backup your data and do a factory reset.
No i am not rooted. This is my first android phone and i have a lot of apps and contacts on my phone. How can i save them before resetting the device ?
Thanks
In case you're actually in need of a factory reset you can sync your contacts & apps to your Google account. Probably they are already there. You can also check the LG backup & reset in Settings.
anas machraoui said:
No i am not rooted. This is my first android phone and i have a lot of apps and contacts on my phone. How can i save them before resetting the device ?
Thanks
Click to expand...
Click to collapse
You can use SuperBackup App from the market. Here is the link --> https://play.google.com/store/apps/details?id=com.idea.backup.smscontacts&hl=en
With this u can backup Contact,SMS, Apps (w/o data).
As the multitasking button is a softkey, so i believe its a software based issue and 90% chances are that Factory reset should solve your problem.
Try this and revert back.
Thank you very much this has worked !
Hello again guys,
So i've done factory reset .and all and as i mentioned before everything returned to normal...for a week! And this problem occured once again and i really don't want to do any reset again.
Thanks

"com.android.providers.downloads.ui" causing performance issues

Hi
Recently I bought an A5 (2017) cell phone, but I'm facing terrible performance issues (lagging, delays, crashes and noise during sound playback).
Additionally I get the message that com.android.providers.downloads.ui is causing performance issues. (unfortunately I'm not allowed to post screenshots.)
Interestingly when I use the "Device Maintenance" in Setting and clean the RAM, the problem is gone. I tried to close the apps one by one to find out the one that is causing the problem, but I wasn't able to do so.
I tried freezing com.android.providers.downloads.ui by cmd appops set <package_name> RUN_IN_BACKGROUND ignore and the problem was solved, but when I wanted to use Play Store, it said that I had to enable Downloads app.
Any help would be appreciated.
Pooorang said:
Hi
Recently I bought an A5 (2017) cell phone, but I'm facing terrible performance issues (lagging, delays, crashes and noise during sound playback).
Additionally I get the message that com.android.providers.downloads.ui is causing performance issues. (unfortunately I'm not allowed to post screenshots.)
Interestingly when I use the "Device Maintenance" in Setting and clean the RAM, the problem is gone. I tried to close the apps one by one to find out the one that is causing the problem, but I wasn't able to do so.
I tried freezing com.android.providers.downloads.ui by cmd appops set <package_name> RUN_IN_BACKGROUND ignore and the problem was solved, but when I wanted to use Play Store, it said that I had to enable Downloads app.
Any help would be appreciated.
Click to expand...
Click to collapse
Is it new out of the box or a used one?
Galaxiez said:
Is it new out of the box or a used one?
Click to expand...
Click to collapse
It is new.
Pooorang said:
Hi
Recently I bought an A5 (2017) cell phone, but I'm facing terrible performance issues (lagging, delays, crashes and noise during sound playback).
Additionally I get the message that com.android.providers.downloads.ui is causing performance issues. (unfortunately I'm not allowed to post screenshots.)
Interestingly when I use the "Device Maintenance" in Setting and clean the RAM, the problem is gone. I tried to close the apps one by one to find out the one that is causing the problem, but I wasn't able to do so.
I tried freezing com.android.providers.downloads.ui by cmd appops set <package_name> RUN_IN_BACKGROUND ignore and the problem was solved, but when I wanted to use Play Store, it said that I had to enable Downloads app.
Any help would be appreciated.
Click to expand...
Click to collapse
Maybe, you can force stop and delete data the Download Manager app in app manager
faizal19990808 said:
Maybe, you can force stop and delete data the Download Manager app in app manager
Click to expand...
Click to collapse
As I said, I can freeze the package, but when I open Play Store it says that it needs Downloads app to be enabled.
Pooorang said:
As I said, I can freeze the package, but when I open Play Store it says that it needs Downloads app to be enabled.
Click to expand...
Click to collapse
It will not freeze.
I'm sorry for my bad english.
Pooorang said:
It is new.
Click to expand...
Click to collapse
Try wiping data,cache and dalvic from recovery.Otherwise flash the stock ROM.
Galaxiez said:
Try wiping data,cache and dalvic from recovery.Otherwise flash the stock ROM.
Click to expand...
Click to collapse
Thanks for reply.
I did wipe cache and it seemed to fix the problem but after a while the problem was back. I can't root my phone and there is no option for wiping dalvik in recovery mode.
About last option, does flashing stock ROM delete my apps and data? And where can I download stock ROM?
Pooorang said:
Thanks for reply.
I did wipe cache and it seemed to fix the problem but after a while the problem was back. I can't root my phone and there is no option for wiping dalvik in recovery mode.
About last option, does flashing stock ROM delete my apps and data? And where can I download stock ROM?
Click to expand...
Click to collapse
Flashing the ROM won't delete anything on your phone.Visit SamMobile and look for your model to get the correct ROM(Instructions can be found on the site)Also click thanks!?
You have been deleting things. This has caused the "com.android.providers.downloads.ui" error. Use Odin to flash your firmware to restore everything to normal. When you flash the firmware, choose home_csc to avoid deleting your data. Otherwise you will lose everything
---------- Post added at 09:31 PM ---------- Previous post was at 09:30 PM ----------
Galaxiez said:
Flashing the ROM won't delete anything on your phone.
Click to expand...
Click to collapse
No.
It will if he chooses wrongly..see my post above
moozer said:
You have been deleting things. This has caused the "com.android.providers.downloads.ui" error. Use Odin to flash your firmware to restore everything to normal. When you flash the firmware, choose home_csc to avoid deleting your data. Otherwise you will lose everything
---------- Post added at 09:31 PM ---------- Previous post was at 09:30 PM ----------
No.
It will if he chooses wrongly..see my post above
Click to expand...
Click to collapse
I don't know how you got that I've been deleting things, maybe because of my bad English, but I haven't.
Actually, I started to disable (or freeze) the Download Manager after I received the "com.android.providers.downloads.ui" error many times.
I really prefer not to flash my phone, because it's really hard for me to install the apps again.
It will be great if you could suggest a way to overcome the problem without losing my apps or data.
Pooorang said:
I don't know how you got that I've been deleting things, maybe because of my bad English, but I haven't.
Actually, I started to disable (or freeze) the Download Manager after I received the "com.android.providers.downloads.ui" error many times.
I really prefer not to flash my phone, because it's really hard for me to install the apps again.
It will be great if you could suggest a way to overcome the problem without losing my apps or data.
Click to expand...
Click to collapse
Are you rooted?
---------- Post added at 10:20 PM ---------- Previous post was at 10:06 PM ----------
Pooorang said:
I don't know how you got that I've been deleting things, maybe because of my bad English, but I haven't.
Actually, I started to disable (or freeze) the Download Manager after I received the "com.android.providers.downloads.ui" error many times.
I really prefer not to flash my phone, because it's really hard for me to install the apps again.
It will be great if you could suggest a way to overcome the problem without losing my apps or data.
Click to expand...
Click to collapse
Sorry....I see you are not rooted. That's fine.
Option 1....downgrade Google Play Services - locate in apps and uninstall updates. This will revert to an earlier or factory setting.
Test it and let me know
moozer said:
You have been deleting things. This has caused the "com.android.providers.downloads.ui" error. Use Odin to flash your firmware to restore everything to normal. When you flash the firmware, choose home_csc to avoid deleting your data. Otherwise you will lose everything
---------- Post added at 09:31 PM ---------- Previous post was at 09:30 PM ----------
No.
It will if he chooses wrongly..see my post above
Click to expand...
Click to collapse
That's wrong actually you just flash the ROM,I did it multiple times and no he can't delete system stuff in order to cause those errors otherwise phones would have been complete trash.I really don't know why it's trash since it's brand new though?
Galaxiez said:
That's wrong actually you just flash the ROM,I did it multiple times and no he can't delete system stuff in order to cause those errors otherwise phones would have been complete trash.I really don't know why it's trash since it's brand new though?
Click to expand...
Click to collapse
I mispunctuated my reply earlier. No big deal.
I was on the understanding that if the CSC is flashed as part of the main firmware installation everything goes however, if HOME_CSC is flashed, data remains.
moozer said:
Are you rooted?
---------- Post added at 10:20 PM ---------- Previous post was at 10:06 PM ----------
Sorry....I see you are not rooted. That's fine.
Option 1....downgrade Google Play Services - locate in apps and uninstall updates. This will revert to an earlier or factory setting.
Test it and let me know
Click to expand...
Click to collapse
There is no such option as "uninstall updates" in Google Place Services in app section. And the disable button is grayed out. I googled, and it seems I need to root my phone to be able to downgrade Google Play Services.
Pooorang said:
There is no such option as "uninstall updates" in Google Place Services in app section. And the disable button is grayed out. I googled, and it seems I need to root my phone to be able to downgrade Google Play Services.
Click to expand...
Click to collapse
Hi. Sorry - just seen this.
Okay. In Apps section, tap the 3dots at the top right of the screen and select "Show system apps".
When loaded, scroll down to "Google Services Framework". Tap it. Tap Disable.
Reboot. Repeat process to then enable. Reboot. See what we have.
It's just a case of diagnostics now, if you want to avoid the flash route (we'll try and keep that as last resort - but you will not lose data using my method above)
moozer said:
Hi. Sorry - just seen this.
Okay. In Apps section, tap the 3dots at the top right of the screen and select "Show system apps".
When loaded, scroll down to "Google Services Framework". Tap it. Tap Disable.
Reboot. Repeat process to then enable. Reboot. See what we have.
It's just a case of diagnostics now, if you want to avoid the flash route (we'll try and keep that as last resort - but you will not lose data using my method above)
Click to expand...
Click to collapse
I downgraded the Google Play Services, but unfortunately it didn't work. The problem is same and additionally Media app (containing Downloads and Download Manager) is draining my battery too.
Pooorang said:
I downgraded the Google Play Services, but unfortunately it didn't work. The problem is same and additionally Media app (containing Downloads and Download Manager) is draining my battery too.
Click to expand...
Click to collapse
That's annoying!
moozer said:
That's annoying!
Click to expand...
Click to collapse
It's driving me crazy!!!
When I disable MTP Host the battery draining and performance issues are gone, but of course some the other necessary features would be out of access too.
I was wondering if there is any way to update or replace MTP Host!?

Question Camera Settings after UI5 -S22 +

Since the last update o to UI 5, my camera settings are not accessible. When activated the menu flashs for maybe 2 seconds and then disappears. I dont want to have to reset my phone to factory. Help plz
Don't upgrade/update firmware if you don't want to break things...
Try in safe mode to rule out a 3rd party app causing it.
Clear system cache.
Clear cam app data.
Check for cam app updates.
If those fail, factory reset and hope that works.
If that fails it will need to be reflashed and/or rolled back. A Samsung Experience center at best buy can do that for you.

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