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Ok guys, been a long battle. I spent a combined four and a half hours on the phone with sprint yesterday morning. We did soft resets, hard resets. We checked ESN and other numbers I didn't know existed. We checked towers as well.
And after all this, I still have issues making calls. When I go to make a call at home, it automatically disconnects even though I have full bars and my data is working. I also cannot receive calls, as everyone texts me saying that it is going straight to voice mail. I only really go three places.(work, home, gf's place) The problem occurs at both my place and work. However, it doesn't seem to happen when I am on the road, and it only happens sometimes at my gf's.
I took the phone to Sprint with a ticket number given to me by a second tier manager? The sprint store rebooted my phone a few times, tried to make a few calls. Of course it works. So their rule is, if they cannot replicate the problem, they cannot help.
So I guess I am asking what you guys would do. The only two option I see are:
1. Buy a used EVO and finish out my contract(14months) hoping nothing goes wrong with it.
2. Take the early penalty, close my account and go to Verizon like the rest of my friends whose GPS's and calling "just work".
I would hate to leave sprint cause they have the best unlimited deal out there. But this is the second "top of the line" phone I have bought with them that has been a disaster. And both of them seemed to work flawlessly for the first couple months I had them.
By the way, I am on stock EC05, and I have been ever since it EC05 came out. I am not rooted or anything. It was working fine till about Friday.
Do you have TEP?
Wow, try taking out the sd card and use the phone to make a call. SD cards can make the phone do some funky things. If that works; then put it back in, connect the phone to your computer, copy all the contents to your computer; format the sd card and copy the contents back to the sd card.
change to sprint only network (settings - wireless networks - mobile networks - system select .. choose sprint only)
uninstall app 3rd party applications; perhaps something running is the culprit
If still no joy; I would root it and try a custom ROM. Maybe a file got corrupted at some point and that is causing the disconnections.
I really like the one I am on, its worked beautifully.
I'd be happy to help you through the root process if it gets to that point.
Good luck
It doesn't matter whether I have it or not, they rebooted the phone, brought up the dialer, made one call(he might have made two, one of the other people was talking to me) and sent me on my way. If they can't replicate the problem, then their policy is to not do anything. I even asked them if I could make a video of it first hand when I get home, and they basically said that won't change anything cause they have to be able to replicate the problem first hand.
jdelano said:
Wow, try taking out the sd card and use the phone to make a call. SD cards can make the phone do some funky things. If that works; then put it back in, connect the phone to your computer, copy all the contents to your computer; format the sd card and copy the contents back to the sd card.
change to sprint only network (settings - wireless networks - mobile networks - system select .. choose sprint only)
uninstall app 3rd party applications; perhaps something running is the culprit
If still no joy; I would root it and try a custom ROM. Maybe a file got corrupted at some point and that is causing the disconnections.
I really like the one I am on, its worked beautifully.
I'd be happy to help you through the root process if it gets to that point.
Good luck
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I will try SD card when I get home. I don't have any third party apps, as the technician on the phone hard reset my phone like 3 times. I tried every custom rom, and I even tried to go back to DI18. All of them had the same problem, so I am guessing it is hardware related. Again, data is working correctly, just seems to be something with the calling hardware.
swanysto said:
It doesn't matter whether I have it or not, they rebooted the phone, brought up the dialer, made one call(he might have made two, one of the other people was talking to me) and sent me on my way. If they can't replicate the problem, then their policy is to not do anything. I even asked them if I could make a video of it first hand when I get home, and they basically said that won't change anything cause they have to be able to replicate the problem first hand.
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If you have TEP - don't even bother with taking to the store any longer. Just complain enough over the phone and you should be able to get someone to send you a new one.
bjhill2112 said:
If you have TEP - don't even bother with taking to the store any longer. Just complain enough over the phone and you should be able to get someone to send you a new one.
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Unfortunately I cannot really wait for them to send me a phone. I need to get something today, as this phone is also my work phone. Customers do not like going straight to my voicemail :/
After a tech on the phone with Sprint screwed my phone up even worse, had me stuck in an activation loop. He told me to bring it to a Sprint store. Well this was at night so I Odin'd to stock DI18 and let it do the OTA and that cleared up the loop. It may work for you and save you grief.
Do you BONSAI?
DDTM is not on is it??
Sent from my SPH-D700 using XDA App
I've heard of similar things. I helped someone troubleshoot the problem and came up with it had to be the tower. They called again to customer service and of course they said that nothing is wrong with the tower. I think that they called again to make a report to check out the tower near their house. They did that a few times. I don't know how long it took to fix the situation. I do notice lately that, even though signal strength was okay before, it's better now.
If you have another sprint phone, if you activate it, does it do the same thing? This might be one of those instances that if you complain enough, maybe they might give you one of those devices they have (I forgot what it's called) that you hook up to your home internet and it acts like a mini tower at home. I've heard of stories that after enough complaining enough, they'll just give you one. If the phone still does it then it's the phone that's flaky.
When you talk to someone, make it clear you use this phone for work and if people can't reach you, you will lose clients. If you start losing clients because of this then you will be forced to go to another carrier. If they say you'll have to pay etf then tell them you won't because it isn't your fault that you can't make or receive calls at work and home.
This phone or their equipment or service isn't working properly and you're losing customers because of this.
Here's another idea. Find someone else that has sprint. Have them go by your work and home and see if they can send or receive calls. If they can then its your phone, if they can't then it's the towers.
swanysto said:
I will try SD card when I get home. I don't have any third party apps, as the technician on the phone hard reset my phone like 3 times. I tried every custom rom, and I even tried to go back to DI18. All of them had the same problem, so I am guessing it is hardware related. Again, data is working correctly, just seems to be something with the calling hardware.
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Man, I'd be flippin out if it were me. That has got to SUCK!!
Hi Guys,
Basically recovering from a broken Ankle, so decided I would fall on it and destory my phone in the process. At the moment I do not have enough money to buy a new screen, if I did this wouldn't be an issue. I need urgently to get access to remotely screen cast the device OR get my text messages backed up as I need some of the numbers ASAP!
The phone is rooted I believe it has the OMEGA rom installed. I cant see anything apart from a couple of lines on the screen and the digitizer isnt properly working so I cant unlock it on lucky guesses!
I have tried to get screen cast to work, got up to the point of restarting the adb as it kept saying offline, now it says unauthorised. So i am pooped with ideas!?! I dont know what my options are now, I can still get into download mode, not sure about the recovery menu as I cant see anything.
Does anyone at all have any ideas? I am ripping my hair out haha! I need this information because the person I am trying to contact owes me enough money to get the screen fixed however I cant get his number, not even through my gmail because for some reason non of my contacts are now synced?!
I may have a possible backup from mybackup or something if it is possible to restore that to the computer? I think some of my contacts and text messages are stored with my samsung account however I cant download that from the website..
Samsung Kies is no good either, as cant connect to that.
I think that is as much info as I can post, if you need anymore to help please let me know. (I will be back online in a few hours, need to calm down and have something to eat!)
Thanks in advance but I understand if nothing can be done, unfortunately due to lack of work and the debt left from the ex, I now have a problem. And I cant claim on insurance as it is rooted.
The reason ADB is saying unauthorized is that there is a warning pop-up on the screen when a computer connects. If you reboot into recovery you might be able to circumvent this.
Sent from my T-Mobile Galaxy S4
do you know anyone with an HDMI adapter? you could get a display that way and find a method of your choosing to backup anything you need.
Edit: If you just need numbers try checking your online account with your service provider, you may be able to get some of the numbers that way through recent calls.
MultipleMonomials said:
The reason ADB is saying unauthorized is that there is a warning pop-up on the screen when a computer connects. If you reboot into recovery you might be able to circumvent this.
Sent from my T-Mobile Galaxy S4
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Sorry about the late replies guys, had to go away for a few days look after fam member.
I know this, but I cannot authorize it because the screen is broken. What ways do you know of recovering through the Recovery? Download mode can get into, recovery I cant do much from? Without seeing it.
Magicantian said:
do you know anyone with an HDMI adapter? you could get a display that way and find a method of your choosing to backup anything you need.
Edit: If you just need numbers try checking your online account with your service provider, you may be able to get some of the numbers that way through recent calls.
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Click to collapse
Hmm, A HDMI adapter would that require any settings changed on the phone to enable it, or is that just a plug and play device? Online accounts currently don't have anything stored because sync messed up.
Mods: Can I get this moved to the normal GT-I9505 section Q&A as didn't realise this was T-Mobile and it's unlocked
PSPNikos said:
Sorry about the late replies guys, had to go away for a few days look after fam member.
I know this, but I cannot authorize it because the screen is broken. What ways do you know of recovering through the Recovery? Download mode can get into, recovery I cant do much from? Without seeing it.
Hmm, A HDMI adapter would that require any settings changed on the phone to enable it, or is that just a plug and play device? Online accounts currently don't have anything stored because sync messed up.
Mods: Can I get this moved to the normal GT-I9505 section Q&A as didn't realise this was T-Mobile and it's unlocked
Click to expand...
Click to collapse
Recovery should work to get adb working. Then you can pull the mmssms.db file along with it's counterparts and retrieve all your messages that way.
Sent from my SGH-M919 using Tapatalk 2
My good friend is going through a divorce and has a serious issue. Her ex husband somehow knows when she calls anyone, and then he calls them threatening them. Before you tell us to call police its been done, but he continues. He has no access to billing, or the account online. I was going to offer to wipe the phone, but I was told that the sprint store did it for her and its not an app on the phone. Is there a hidden app that I dont know about? I can root and re-rom the phone if needed.
thanks for your help.
Junkyardspecial said:
My good friend is going through a divorce and has a serious issue. Her ex husband somehow knows when she calls anyone, and then he calls them threatening them. Before you tell us to call police its been done, but he continues. He has no access to billing, or the account online. I was going to offer to wipe the phone, but I was told that the sprint store did it for her and its not an app on the phone. Is there a hidden app that I dont know about? I can root and re-rom the phone if needed.
thanks for your help.
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Click to collapse
I feel sorry for your friend!!! First make sure your friend and friend's let the cops know everytime he does this! Second don't trust Sprint store people to wipe phone completely, do it yourself!!! Also check the removable sd card and maybe format it just in case the app he is using is installed there (I am not aware of any app to do what he is able to do if it is even an app). You can also try reinstalling the factory rom to make sure all is gone from the phone. Also, when you first start the phone up and sign into google account, make sure to uncheck the bring apps and settings to phone option!!! Only other things i can suggest is talk with sprint and see what they can do on their side to see if they can catch him and how he is doing it, then maybe change phone and number and maybe if possible, carrier. Good luck with your friend and for her!!!
montecarlo5 said:
I feel sorry for your friend!!! First make sure your friend and friend's let the cops know everytime he does this! Second don't trust Sprint store people to wipe phone completely, do it yourself!!! Also check the removable sd card and maybe format it just in case the app he is using is installed there (I am not aware of any app to do what he is able to do if it is even an app). You can also try reinstalling the factory rom to make sure all is gone from the phone. Also, when you first start the phone up and sign into google account, make sure to uncheck the bring apps and settings to phone option!!! Only other things i can suggest is talk with sprint and see what they can do on their side to see if they can catch him and how he is doing it, then maybe change phone and number and maybe if possible, carrier. Good luck with your friend and for her!!!
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Thanks montecarlo, I am going to try all that. I just wasnt sure if anyone knew of this being possible before.
Never heard of this one, but i would suggest everything that's been suggested and get her number changed.
Also is the account in both of their names? If so he can easily get access to it with a phone call.
Sent from a planet far far away.
@Junkyardspecial...it sounds like your friend's soon-to-be-ex has may have cloned or hacked her phone. I agree with montecarlo5...you should wipe the phone yourself. If issues still persist, you can run a test of sorts. Have your friend call her phone from a different phone and make several calls over the course of a few days. Make sure it's a number that her stalker isn't familiar with so it would likely pique his interest. See if he bites and calls the number back and attempts to harass her. Document everything! If he does take the bait, try and record the call. Take all of your documentation to the police and you may also want to contact Sprint and see what other measures can be taken if you thing your friend's phone has been hacked/cloned.
What a terrible thing to have to deal with. Good luck to your friend
I recently read a post, I don't know where now, but it had to do with a hidden Trojan/malware. That was started in 2013... After reading, thinking back to when this really started affecting me Feb,26, 2015. I noticed some strange things mentioned in my service log from around that date. The post mentioned how it places a high tracker in some obscure app. Unfortunately I got the bug, BAD!!! So not knowing about this until I made it worse by plugging my phone into my computer... I'm sure you can figure out the rest. My everything is screwed now. My HTC one m7, is the only device I can use period, now. I tried to root, and couldn't. Then downloaded another root checker, and it said my device was already rooted. Is there anything I can do(on my knees begging). This has to be the worst inter-web experience ever. Any and all ideas, advice, similar problems, links, and time are greatly appreciated. Thank you
are you asking for help with the phone or your pc?
synisterwolf said:
are you asking for help with the phone or your pc?
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My phone is the only thing I can use... I have to install Windows again on my lap top... I have a new disc and what not. I'm just worried that he'll just take that over as well.. so phone, but I could use some tips in how to do it for the pc as well and if I'll ever be able to get my email. With my last ten years if web activity, Xbox one and everything else I had.... So pissed
for the phone, i recommend an ruu. in case that bug is somewhere on the phone waiting for another PC victim. It sucks that you will lose everything but its hard to figure out what file is infected and if you restore any file after format you run the chance of it happening again
as for the pc. if you can reboot to safe mode you can use a tool called Combofix. it will sometimes fix problems due to worms or viruses. I've used it many of times i cant fix it manually.
I deleted some texts from my phone by accident and it is of great importance for me to retrieve them. I've heard the way that Samsung phones work is that even though the texts are deleted, they are stored on the phone in a dormant memory and are only "recorded" over once the phone runs out of other free memory. My phone is no where near that threshold of running out of memory, so I know they are still there. So I tried to root the phone myself using some site I think was called (Kong or konga or something like that) and it did not work. Does anyone out there know how to help me? I really really need those messages back.
Thank you.
Chillindaily said:
I deleted some texts from my phone by accident and it is of great importance for me to retrieve them. I've heard the way that Samsung phones work is that even though the texts are deleted, they are stored on the phone in a dormant memory and are only "recorded" over once the phone runs out of other free memory. My phone is no where near that threshold of running out of memory, so I know they are still there. So I tried to root the phone myself using some site I think was called (Kong or konga or something like that) and it did not work. Does anyone out there know how to help me? I really really need those messages back.
Thank you.
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Click to collapse
Try this: http://www.restore-iphone-data.com/restore-deleted-text-messages-from-samsung-galaxy-s6.html
If you need to Root (and Root alone won't help you) then follow my guide here: http://forum.xda-developers.com/spr...uide-links-files-update-root-restore-t3366862
response..
I know rooting alone won't help me, but its a starting point. And I paid for some software that should work if the phone is properly rooted.... However, if you have another way to retrieve those messages, I'm all ears! Any help is greatly appreciated, trust me. Lets put it this way... If someone can help me get these messages back, I'd have no problem sending them a gift as a thank you. (thats how important this is to me)
Chillindaily said:
I know rooting alone won't help me, but its a starting point. And I paid for some software that should work if the phone is properly rooted.... However, if you have another way to retrieve those messages, I'm all ears! Any help is greatly appreciated, trust me. Lets put it this way... If someone can help me get these messages back, I'd have no problem sending them a gift as a thank you. (thats how important this is to me)
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Did you try the application that I linked in the first line? You install on your PC and plug in your phone. There is a free-to-try version so that you can test without risk.
Post back here what happens.
This is so frustrating.
So this is the app I tried first before I even came to this forum. I even paid for the full version and it won't work. I could be a complete idiot, but I literally tried it for 3 hours one night, and then another 3 hours on another night. I'm literally having ZERO luck when it comes to this issue. I did this program, it tells me it failed to root the phone. Then I download another program to root the phone and then that program tells me that "root failed". So I feel like I'm f'ed no matter what I do. Advice???
Chillindaily said:
So this is the app I tried first before I even came to this forum. I even paid for the full version and it won't work. I could be a complete idiot, but I literally tried it for 3 hours one night, and then another 3 hours on another night. I'm literally having ZERO luck when it comes to this issue. I did this program, it tells me it failed to root the phone. Then I download another program to root the phone and then that program tells me that "root failed". So I feel like I'm f'ed no matter what I do. Advice???
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Click to collapse
Follow my Root guide. See the link that I gave you.