Anyone experiencing constant Mobile Data Disconnect? - HTC 10 Questions & Answers

Hey guys, been a while. Anyway I had my HTC 10 replaced under warranty a month or so back. The replacement I go, I keep getting disconnected after a day or so. So what happens is I can use the phone and all, but Mobile Data appears to break, as if I disconnect WIFI Mobile Data shows Disconnected. ONly way to get it back online to to reboot the phone.
This has been happening more frequently, every day I am ending up having to reboot since I cannot send any text messages.
Any suggestions? Is this a common issue with HTC 10? I'm on Tmobile USA Network. I never had any issues before with other phone (M8, M7, iPhone), and signal is great.

Just started happening to me....Was fine until this week.. Tmobile user also...S-on Viper10 rom.

Yes. Was it after the recent update?
Btw, either turning mobile data off/on or airplane mode fixes it.

So it's from the recent update? It's happening more and more frequent to the point I keep restarting my phone multiple times in a day. Also, the Airplane mode on/off doesn't bring back the data back online, even turning mobile data on/off or even switching the network mode doe not help.
Btw, my HTC10 fully stock, non rooted.

OK a new update just came in for my phone. Ran it, and monitoring how it goes. i will update thread if that update fixes the issue.

It hasn't happened to me since 1.8 update. Using leedroid.

tweeti said:
It hasn't happened to me since 1.8 update. Using leedroid.
Click to expand...
Click to collapse
Looks like the update that was pushed yesterday by TMO US fixed the issue, as I have not encountered the issue yet after the update.

Scrap that. Issue reoccured, although not as frequently....

To fix this I had to go into developer options and checked keep data on.

Related

[Q] Automatic Date & Time Issue

When I set my Date & Time to Automatic from the network provider, it seems to jump ahead by 10 mins every now and again.
If I uncheck the the Automatic option and the recheck it, the time corrects itself but will them jump by 10 mins after a while.
I have only noticed this since upgrading to 2.3.3.
I am on the Orange network and have an unbranded handset.
Has anyone else noticed this issue? I'm not sure if it is network or 2.3.3 related so would appreciate any info from
It will fix itself eventually. I fixed it by having the wifi on for a while. Turning it off, waiting and then turning it back on again. Seems like a local server issue so just wait it out and keep it connected to wifi for a while and see what happens.
RED_ said:
It will fix itself eventually. I fixed it by having the wifi on for a while. Turning it off, waiting and then turning it back on again. Seems like a local server issue so just wait it out and keep it connected to wifi for a while and see what happens.
Click to expand...
Click to collapse
I will give it a try. I usually have my wifi on all the time when i am in the house. I'll monitor it over the next few days and see how it goes.
I have had the same problem since the gingerbread update on my Vodafone Desire HD. I have Wi-fi on all day at home and work and only thing that corrects the time is turning the automatic setting off and on again. Definitely a bug in there somewhere.
tiger zero said:
I have had the same problem since the gingerbread update on my Vodafone Desire HD. I have Wi-fi on all day at home and work and only thing that corrects the time is turning the automatic setting off and on again. Definitely a bug in there somewhere.
Click to expand...
Click to collapse
That's good to know. Looks like it may not be a network issue then.
Do you have an unbranded handset?
Same here in Australia, but only started to happen last night. I can trigger it by going to the weather app and manually updating the weather. Updating again restores the time to normal.
I have sent a email off to HTC about the issue. Lets see what they say about it.
They seem to be quite active on Facebook these days so I think I'll leave a comment on their page also.
Hopefully will get a reply soon to say it's a bug or that they are investigating it. With past experience in contacting their customer service dept, I'm not holding my breath.
OK people it looks like it's a known issue and HTC are currently working on it. They sent me the following reply on Facebook :
Hi scotia_rfc, it's not an issue caused by the Gingerbread update, we've seen that some handsets are showing the time 10 minutes ahead. We would like to reassure you that we are currently working to rectify this and will have an update for you shortly. We apologise for any inconvenience that this may be causing.
Click to expand...
Click to collapse
I haven't had this issue. My phone alarm is what gets me up for work, so that would be a big problem.
I have had the same issue since updating to 2.3.3
Definitely seems like it is update related to me - I have a couple of phones synced to an Exchange server so I would have noticed before the update if the clocks were out of sync by 10 minutes as the alarms and reminders would have been going off at different times on the two phones, but since I updated yesterday they go off at different times. If you turn off the automatic update, correct the time and re-enable automatic update then it will sometimes roll on an extra 10 minutes within a few minutes. Seems to roll on more rapidly when moving about so perhaps related to cellular location updates?
Phones are HTC Incredible S (unbranded, s710e from Taiwan), Nokia E5 (not my choice - work phone!)
This may be just a little problem waiting for a fix. I only noticed today that it shows me weird time, but it was automatically updated after a few minutes.
scotia_rfc said:
When I set my Date & Time to Automatic from the network provider, it seems to jump ahead by 10 mins every now and again.
If I uncheck the the Automatic option and the recheck it, the time corrects itself but will them jump by 10 mins after a while.
I have only noticed this since upgrading to 2.3.3.
I am on the Orange network and have an unbranded handset.
Has anyone else noticed this issue? I'm not sure if it is network or 2.3.3 related so would appreciate any info from
Click to expand...
Click to collapse
Same here and I'm on o2-UK. I have also found by having WiFi on it corrects itself but surely there is a proper fix ?
Sent from my Desire HD using XDA App
If your rooted I'd recommend ClockSync. It works wonders for me. Keeps my time synced with 0.uk.pool.npt.org . You can use any timeserver local to you using http://www.pool.ntp.org/ . Be sure to turn off Automatic in "Time & Date".
Same problem here: Vodafone RO, unbranded DHD on stock 2.3. Strange thing though is that I've only noticed it after rooting my phone a couple of days ago. I don't remember having this issue before rooting.
I found this today! Thought I was going to be late but turned out I was on time but my time was over 20 min ahead of it's self!!!
Un-checking and then checking the automatic time update sorted it out
Global NTP servers are out of sync, so HTC cannot fix that. It will get fixed in no time.
Sent from my Desire HD using Tapatalk
Same, but worse
I have the same issue, so deactivate the automatic update.
But since I upgraded to 2.3.3, I loose both Wifi and phone networks (3G/edge/simple phone) if the device has not been used for about 2 hours. I must switch off "Data" and "Wifi", and switch on again.
Has anyone the same problem ?
jkoljo said:
Global NTP servers are out of sync, so HTC cannot fix that. It will get fixed in no time.
Sent from my Desire HD using Tapatalk
Click to expand...
Click to collapse
Hm. Then why does unticking and reticking the automatic sync fix this problem? I mean, it always gets the time right when doing this, doesn't it mean the servers are fine?
I think i had this problem before i updated.
NOw it asks if i want to automatically update time everytime i reboot

Kit Kat (Stock) Data issues

My phone seems to do this all too often on a daily basis. I check that I have no received emails, tweets, facebook notifications, etc. The problem is my data uplink arrow keeps flashing and it hangs there. This is usually remedied by putting my phone in Airplane mode and switching back it usually works but there have been times when I have empty bars with no data nothing, but it can be fixed by switching mobile network types from WCDA/GSM back to LTE. Anyway this can be fixed, or this actually a Kit Kat issue with the Note 3?
I'm on Stock Kit Kat Unrooted (unfortunately) because I updated before wanting to root and now I don't want to trip KNOX. I have also run a factory reset on my phone (through the bootloader) but it didn't fix the problem.
Is anybody else having this trouble with their Note 3?
I have this issue too. I'm rooted on Darthstalker v6. It happens daily. I just toggle airplane mode on and off and wait ten seconds. I've reinstalled this rom twice and the issue is still there. Hopefully someone can help.
Same issue here! Stock, unrooted. Must be a kit kat issue, I don't remember having it on jelly bean.
Anyone else with the same issue? Chime in
Sent from my SM-N900T using xda app-developers app
Yup.....been noticing this happen too.....was hoping it was a tower issue soon to be resolved....starting to not sound that way....blah
P.S just started happening (or me noticing it) in the last 2 or so weeks
It's a known bug in android 4.4.2. The new update 4.4.3 has a frequent data connection dropout fix in the change log. Hopefully we get some leak or something for it soon. Now that the s5 is out.
Sent from my SM-N900T using Tapatalk
I didn't notice the data drop out until I tried a KitKat rom. When I restored back to the jellybean rom I was using the data drop out continued. So I ended up wiping and flashing the same jellybean rom and still notice the data drop outs.
Sent from my SM-N900T using xda app-developers app
I have the same issue from the last 4.4.2 update, when the phone is in standby for long time the data connection drop out, or time in time the phone scan the network and some time back to normal after some second or keep scanning and need reboot. when I check the network mode I found all option unselected, I select lte mode and the phone do not respond and have to reboot. I reinstalled 4.4.2 with kie and Odin but same issue . Samsung representative told me that the issue is from T-Mobile , that the phone is ok, and T-Mobile told me that the issue coming with the update from Samsung and affected to note 3 and s4. Who has the fault? my temporal free solution until the next update was replace the sim card in the T-Mobile store. I did yesterday and until now the phone have been ok with the data connection up all time. when it scan the network back to normal with not data drop out.
Last thing, go to wifi - advance option and I put disable (keep wifi on during sleep) and (always allow scanning) maybe these can avoid the scan the network time to time.

[Q] Mobile DATA keeps turning on Automatically

Every since Verizon pushed the Lollipop update to my N4, my "Mobile Data" turns back on all by itself after it has been disabled. It even turns back on when I am connected to wifi.
Has anyone else experienced this and if so can you please explain how I may fix this.
Thanks in advance.
Not exactly that but I have noticed that now I'm always on 3g when I'm usually on 4G all day long same area this is crazy
Mine is also randomly turning on Mobile Data too after the Lollipop update. I have a small data allotment with VZW, this could send me into overages.
I seen on one thread, searching through your downloaded apps to find out which ones have "change network connectivity" in the permissions. I happen to have 6 of them. Some you can disable, but it removes the updates, other you cant disable without removing it.
Another recommendation was hitting settings from the pull down menu, wifi, advanced, then uncheck the "smart network switch". Mine wasn't checked to begin with, so I'm out of ideas til I start removing apps one by one...
The data has been turning on by itself during sleep time on my Note 4. It caused the phone to use 500mb of data in one nite. My data is always off, wifi is only on when using the phone otherwise it's off too. I called Verizon and they have no clue. This is my 2nd new Note 4 for myself & my wife, nothing but problems. Think we are going to switch to anything other than a Samsung phone.
Well, I've systematically removed all 6 apps one at a time. The Youtube and Facebook apps, I was only able to disable them instead of removing them completely. In the end, the phone still turns on Mobile Data by itself. This must be something internal with Lollipop. I have a small data allowance and I'm afraid its going to go over simply because it wont stay OFF even with WiFi available!!
I would call customer service and have them ship you out a replacement. This is our 3rd phone and hopefully it will work as it should. Good luck
Outcast,
I've had my Note4 since it was released in November. It didn't have this problem with 4.4 Kitkat. It's something new with Lollipop and I doubt a new phone would solve this problem, could be wrong.
How involved is it to go back to Kitkat?
I'm not chancing voiding my warranty. They replaced my phones by them and not by request. Our phones get hot and get a warning then shuts down, apps close constantly and the phones consistently reboot on their own. Then the data turning on by itself. The other problems I don't think are software based but hardware failures. The data can very well be software related.
wifiwizard said:
Every since Verizon pushed the Lollipop update to my N4, my "Mobile Data" turns back on all by itself after it has been disabled. It even turns back on when I am connected to wifi.
Has anyone else experienced this and if so can you please explain how I may fix this.
Thanks in advance.
Click to expand...
Click to collapse
I have the same problem and i used up so much of my data when i am at home where the wifi connects automatically on everything else. On kit kat this never happened and i am attempting a downgrade so you might want to try that.
I was having the same problem with mine. I also live on the edge of 4g area, so it was constantly swapping between 3g and 4g. In addition to using some data it was killing my battery swapping between 3g and 4g. Using almost 10% per hour when not being used. I disabled most of the verizon stuff, support and protection, Verizon navigator, caller name id, message+, and verizon location. I turned off facebook location reporting in the app settings, and disabled google location. I did all these a couple at a time and would reboot to see if it fixed the problem and after all those were done i rebooted and wiped the cache and the prblem was gone. I turned google location back on so far and its still working the way it is supposed to. It shows a greyed out 3g symbol and my battery life is much better. My phone sat off the charger all night and only dropped 4% and in 5 hours of moderate use its down to 77% left. Wish i knew exactly which app was causing the problem to help you out better but hopefully you can try those apps and settings and get the same results.
Well it worked for about 3 days, but this morning data and wifi were both running again.
Data usage Samsung Galaxy Note 4
Been having the same problem even when I disconnect data ten or fifteen minutes later data is back on. And I've noticed even if I am connected to Wi-Fi data trumps it and I end up using a ton of DATA when I've been connected to Wi-Fi all day, getting seriously upset cause I never used this much data before.
I have same problem with my Note3 running Lollipop. Have tried every suggestion I can find to turn off data, but it is still runs, unless I am on wifi. Data is set to off, 4g symbol in notification bar is greyed out, but data is still on. I have found forums all over the Web with other people with this problem, but no solution yet. My phone is unlocked but not rooted.

Connectivity issues

Hello,
Last week, I updated my device to OOS 5.0.3 (well, first 5.0.2 and then 5.0.3) and since then, at times, there's an exclamation mark next to the 4G and signal icon. While I can still use Whatsapp or Messenger, any browser or the Facebook app are acting as if I didn't have any connection.
It's actually happened twice (today being the second time) and the first time, at the end of the day, switching the network back to preferred 2G/3G and then 4G again did the trick. Today, it didn't help.
Has anyone heard of similar issues since the Oreo update? Or do you think it could be related to my carrier?
Thanks.
NB: my device isn't rooted.
I had the same problem. Did a factory reset and it worked a little better. But then it came back..only airplane mode on-off made the trick..
I think it's something stupid and needs to be fixed ASAP.
For what it's worth, this time, I deleted my carrier's mobile date settings and added them again and the exclamation mark disappeared. Let's see if the issue pops up again in the next days.
If so, I'll update the thread.
Try dialing *#*#344636#*#* absolutely worked for me !

Question Z Fold 4: Losing Network Connection When On Home Wifi (ATT)

Hello all!
Got a weird problem, that at first wasn't much of an issue. But now keeps getting worse and worse.
I'm on ATT btw
I've noticed that when I'm on my home wifi, I will randomly have the following issues:
I can't send or receive phone calls
I can't send or receive text messages
Anything network related just doesn't work
It's very random, but happens frequently, and if I turn on airplane mode then turn it back off, the issue is resolved.
I've tried:
resetting network settings on phone
resetting my home network
soft restart and hard restarting phone
I've tried connecting a router to the stock ATT router and using that as my connection
Everything I can think of, short of reformatting the phone completely which I will probably try later this week
I'm on the latest firmware
When the issue happens, I can turn off wifi and it will show 2-3 bars of network but no lte/5g/5g+ or anything. And sometimes it shows the circle with a line through it.
Thanks!
xbrad said:
Hello all!
Got a weird problem, that at first wasn't much of an issue. But now keeps getting worse and worse.
I'm on ATT btw
I've noticed that when I'm on my home wifi, I will randomly have the following issues:
I can't send or receive phone calls
I can't send or receive text messages
Anything network related just doesn't work
It's very random, but happens frequently, and if I turn on airplane mode then turn it back off, the issue is resolved.
I've tried:
resetting network settings on phone
resetting my home network
soft restart and hard restarting phone
I've tried connecting a router to the stock ATT router and using that as my connection
Everything I can think of, short of reformatting the phone completely which I will probably try later this week
I'm on the latest firmware
When the issue happens, I can turn off wifi and it will show 2-3 bars of network but no lte/5g/5g+ or anything. And sometimes it shows the circle with a line through it.
Thanks!
Click to expand...
Click to collapse
Are you using an e-sim?
I have t-mobile with an e-sim and i've had this happen before. Ended up just restarting the phone.
apatcas said:
Are you using an e-sim?
I have t-mobile with an e-sim and i've had this happen before. Ended up just restarting the phone.
Click to expand...
Click to collapse
Nope, using a normal sim card from ATT.
Lucky a simple restart fixed it, I'm at wits end how to fix this issue....making work very difficult lol
Going to run phone without wifi today and see if the issue comes up off wifi.
Okay, so tested today without using wifi. And while not as frequent, it still did lose connection just now. And I had to toggle wifi off/on for it to regain connection....
Guess my last step is to reformat the phone
Just got the fold4 on T-Mobile and had the same issue over the weekend.
Randomly stops getting service, have bars but no data, sim says unknown. Disable then reenable sim and it works until next time.
Cleared cache, cleared network settings, remove and reinserted sim.
Today is my first day without losing network.
hamagc said:
Just got the fold4 on T-Mobile and had the same issue over the weekend.
Randomly stops getting service, have bars but no data, sim says unknown. Disable then reenable sim and it works until next time.
Cleared cache, cleared network settings, remove and reinserted sim.
Today is my first day without losing network.
Click to expand...
Click to collapse
Interesting, going to try some stuff tomorrow to see what I can figure out.
I was away from my house and had no issues, so starting to think maybe it's my location....but not sure.
Interesting, I've been getting this occasionally on my fold 4 with tmobile. I'll have apps that wont update data with a 'you're not connected to the internet' error. I recently added duck duck go browser and enabled the app tracking blocker. I've been wondering if the duck go vpn is the cause. Do you use any sort of vpn?
MovingZen said:
Interesting, I've been getting this occasionally on my fold 4 with tmobile. I'll have apps that wont update data with a 'you're not connected to the internet' error. I recently added duck duck go browser and enabled the app tracking blocker. I've been wondering if the duck go vpn is the cause. Do you use any sort of vpn?
Click to expand...
Click to collapse
Yeah I use ProtonVPN, used to use alwayson but ended up turning it off as it was interfering with my Tesla Key function. But whether it's on or off, I still get the issue.
I haven't reformatted my phone just yet, but the issue has reduced a bit the last few days. I'm not sold on it being my phone as this literally only happens while at home.....really bizarre honestly.
Also got an issue now with android 13 that it won't work with my Tesla half the time. It just doesn't recognize my phone as my key .-. really tilting xD
xbrad said:
Yeah I use ProtonVPN, used to use alwayson but ended up turning it off as it was interfering with my Tesla Key function. But whether it's on or off, I still get the issue.
I haven't reformatted my phone just yet, but the issue has reduced a bit the last few days. I'm not sold on it being my phone as this literally only happens while at home.....really bizarre honestly.
Also got an issue now with android 13 that it won't work with my Tesla half the time. It just doesn't recognize my phone as my key .-. really tilting xD
Click to expand...
Click to collapse
Thanks for the info. It's so intermittent it's very hard to pin down. I still haven't gotten the update to 13 so hopefully that helps you narrow your search some.
MovingZen said:
Thanks for the info. It's so intermittent it's very hard to pin down. I still haven't gotten the update to 13 so hopefully that helps you narrow your search some.
Click to expand...
Click to collapse
I've noticed it less with Android 13, but android 13 broke my Tesla Key functionality....so not sure that was worth the trade off xD
Yeah, I haven't been able to pin point any specific cause which is super annoying....
Well it lasted a day or 2 then happened a few times again.
As this was a new device for me, I noticed it wasn't "activated" on T-Mobiles site. I went through the activation process and that seems to have fixed it for me now (wifi calling too).
Likely unrelated to what you're experiencing but thought I'd mention it.
hamagc said:
Well it lasted a day or 2 then happened a few times again.
As this was a new device for me, I noticed it wasn't "activated" on T-Mobiles site. I went through the activation process and that seems to have fixed it for me now (wifi calling too).
Likely unrelated to what you're experiencing but thought I'd mention it.
Click to expand...
Click to collapse
That's interesting though, maybe I just need to go talk to ATT as much of a pain in the ass as it is -_-*

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