Help with 1st gen 3D Printable Back Cover Plate? - Moto 360

Hey guys,
Just went through a somewhat successful battery replacement in my 1st gen, but I totally F'd up the back plate while heating it off (it bent in all shapes).
I'm just wondering if anyone else has a back plate to replace... I've got a 3D printer but not so talented in 3D design (more of a hobby and for basic parts).
If you are capable of designing something I will most definitely return the favour and mail you the printed final version for free of course.
There's a great starting point in that there is already a replica of the 1st gen on thingiverse which you could import and base the design off of. All that would be needed is a small piece of clear plastic to glue to the back plate to protect the sensors.
http://www.thingiverse.com/thing:1598345
Edit: Paying someone on Fiverr to do it. If anyone's interested in it, shoot me a PM. I'll post pictures when it's done.

Hey were you able to get this printed?

defiantly a 3d printed back would be great would there be any issues for the heart rate sensor though?

Any update on this?
I need to replace the battery on mine and cannot find a place to buy a new back

I haven't had any luck either, aliexpress will email me when they come available. But not holding much hope, as I contacted ebay sellers to.... Shame we can purchase a compatible back.

Related

Replacement Styli

Hi Guys,
Ok...as a testament to how much I use this device (despite a lot of my apps, like yours not being upward WM5 compatible...patiently waiting too), and NOT as a testament to how careless I am, I must admit that I have now as of tonight lost BOTH styli, that came with it.
So please, give me credit for using a screen protector and a retrofitted case (i DO care for my JasJar like it was a Furby!), and reccomend a decent replacement (3rd party) styli that works with it?
Thanks!
And I hope that the replacement 3rd party styli will have much better fit.
It' s a miracle I have not lost mine yet. Give the JJ a good shake and off the stylus goes flying.
Ha ha. I must agree with you both. I have been wondering why my JJ stylus was so easily taken in and out.
I have dropped the stylus many times (luckily it fell into the case) when I pulled it out from the case (if the JJ stylus slot side came in first to the case when its inserted). I changed the order inserting it to the case already, now with the stylus slot facing up, but it will not help preventing such an accident like yours, ROM_quest.
We're better be careful with this.
atekant said:
And I hope that the replacement 3rd party styli will have much better fit.
It' s a miracle I have not lost mine yet. Give the JJ a good shake and off the stylus goes flying.
Click to expand...
Click to collapse
Hmm... my Jasjar stylus doesn't seem to be terribly loose... I don't think it's ever fallen out when I didn't want it to. I just sat here and tried to shake it out and I wasn't able to. Maybe there's a problem with your device?
Brett
Hi Guys,
An update to my original post.
I found my style (yay!) on the floor of my vehicle.
FYI though, besides the backorder Expansys replacement Styli option, Boxwave has a multi-tool-stylus with pen made for the JasJar in stock.
Google Boxwave if you have a need for a replacement stylus...hopefully I can hold on to my (loose-fitting) one now that I have it back.
Cheers,
-Rom

Replacement housing: an alternative to cases

Over the years, my preferred method of addressing the wear/tear was not by using cases (which add bulk), but my simply getting a new phone housing when the old one gets too scratched up.
And it looks like OEM-like housing for HD mini are beginning to appear on the market, such as here.
Looks like HD mini housing is absolutely identical to Aria's. I'm going to stock up on one and give it a try.
Please let us know how this works out, I wonder if someone will sell just the back cover.
Sent from my HTC Liberty using XDA App
With most phones now having glass in the capacitive touch screens, I just don't see your extra housing providing much protection from a drop.
It's still a good idea though.
yollasho said:
With most phones now having glass in the capacitive touch screens, I just don't see your extra housing providing much protection from a drop.
It's still a good idea though.
Click to expand...
Click to collapse
Indeed I'd be concerned about the screen in the case of a drop, but agreed its a good idea. Let us know how this works out, I'll have to keep it in mind if it does work on if/when my housing ever takes a beating
I bought 2 of these from ebay thinking the exact same thing. They were advertised for the HD mini as we all now know it is the arias winmo twin. When i received my housings I was very excited to try them on but ended up being very disappointed. The housing came with a few pieces of excess plastic from the manufacturing process which was no big deal. Next I noticed that there were no volume buttons, again not too big of a big deal as they can be carefully removed off the old case and hopefully attached to the new case. The absolute deal breaker was the fact that the Aria antenna IS the back cover, and this replacement did not include the antenna. I examined the original and I do not believe it is possible to remove the antenna and reattach it to a replacement. However this particular housing may be different, either way let us know what your results were.
check these out they look like oem with the htc
http://www.amazon.com/Amzer-Luxe-Argyle-Skin-Case/dp/B003TFDIZC/ref=pd_rhf_shvl_2
pcruz said:
The absolute deal breaker was the fact that the Aria antenna IS the back cover, and this replacement did not include the antenna.
Click to expand...
Click to collapse
You're right -- none of the HD mini housings I see advertised on Ebay have the antenna contact leads on the inside
b_atman said:
check these out they look like oem with the htc
http://www.amazon.com/Amzer-Luxe-Argyle-Skin-Case/dp/B003TFDIZC/ref=pd_rhf_shvl_2
Click to expand...
Click to collapse
That's a case, what's being discussed here is the actual body of the phone
It's too bad about the mini's back cover not having the antenna contacts, hopefully true Aria accessories will start coming out and you can get your hands on a real housing for it
ya sorry about that , it was deceptive looking the first one i looked at had the logo and tri-screw holes. thought it was a replacement back cover

Bamboo Back Cover

Any chance at all (if possible from a technical standpoint) that we'll get a bamboo back cover? Also, will Motorola allow 3rd party manufacturers to produce their own backs? There are a lot of neat possibilities with the back covers that go well above and beyond the current offerings.
I don't think that official will be anytime available. Moto X is their premium phone and the bamboo back is also a premium accessory. Moto G is a budget device and the half of device price bamboo back wouldn't be to logic for anybody.
3rd party could be (in case also not to logic) but for this just the time will bring the answer.
ebola (from i9300)
I'm sure the chinese will think of something eventually, but right now its a firm no. Doesnt matter how long you bully motorola, the wont release a premium case for a budget phone.
Well...technically the designs that "could" be available are absolutely endless. Ebay and various other online retailers sell vinyl with numerous designs. I actually even found bamboo vinyl as well. Just take the stock back shell off and put the vinyl on. Use a hair dryer/heat gun on low to get all the wrinkles out (I doubt there would even be wrinkles). Then, take a sewing needle and poke holes in the vinyl that would be covering up the speaker grille. It would come out looking very nice. I have done it to many different phones (not the moto g yet though).
xmattjus said:
If I buy a Nexus 7 (2012) skin from Dbrand could I make it fit the Moto G back cover? The white carbon fiber is looking really good!!
PS: they also sell the wood skin!
Click to expand...
Click to collapse
I emailed them and received the following awesome and fast reply:
Hey!!
Thanks for the email. We've been getting an obscene amount of requests for the Moto G lately and will add it to our line-up, likely in late January or early February. We're working hard right now on a 100% overhaul to our website which will launch in a few weeks. As soon as it's live, we'll get back to adding new device to our selection. Stay tuned!
Signed,
A Robot
Click to expand...
Click to collapse
So there's a chance that Motorola will launch news shells for Moto G right? Like new colours, patterns....
I hope that chinese make clones of the motorola shells, its very easy, so we only need to wait. (i hope so)
Thanks
New Back Cover Coloured Wood
it seems that something is already out, but you can give even better :

For those curious about that plastic insert on metal banded 360s...

When I saw the plastic inserts on the metal band Moto 360, I got excited because I thought Moto had finally rectified the issue with the potential cracking back. I was hoping/assuming that it would be a softer plastic insert to absorb some of the pressure put on it by the metal band. Well, if you take a look at the attached pics, you will see that, unfortunately, I was wrong. The plastic is VERY brittle. I was wearing the watch when I tilted my wrist reaching for something and heard a snap/pop sound. I thought for sure the back just cracked, but it had not. Instead the part of the plastic insert that sits between the band and the back completely snapped off. Now, (it's kind of hard to tell but) it looks like the metal is now pushing up against the back. It's obvious that metal beats plastic as evidenced by the fate of the insert. So I'd imagine it's only a very short matter of time before the back cracks. Oh, and this happened LESS THAN 24 HOURS after purchasing the watch. I'm wondering if maybe the insert may have been slightly cracked to begin with because the other one seems fine. Also, this is already my SECOND metal 360, as the first had what was either a tiny bubble or some sort of reflective debris under the screen.
Has anybody else had this issue with the inserts? I'm wondering if I should exchange it, or just get a refund and wait for the 2nd gen Moto 360. Other than this issue, I REALLY LOVE this watch, which is why I'm struggling with returning it.
FULL DISCLOSURE: I do have tiny, girly-man wrists, and I wear the watch somewhat loose as I like to wear my watches lower on my wrist (closer to my hand, pretty much resting on it).
Pictures:
1) Pic of broken insert
2) Pic of other side still intact
3) Profile shot to see the difference when hanging. Can see the broken side resting against the back.
charesa39 said:
When I saw the plastic inserts on the metal band Moto 360, I got excited because I thought Moto had finally rectified the issue with the potential cracking back. I was hoping/assuming that it would be a softer plastic insert to absorb some of the pressure put on it by the metal band. Well, if you take a look at the attached pics, you will see that, unfortunately, I was wrong. The plastic is VERY brittle. I was wearing the watch when I tilted my wrist reaching for something and heard a snap/pop sound. I thought for sure the back just cracked, but it had not. Instead the part of the plastic insert that sits between the band and the back completely snapped off. Now, (it's kind of hard to tell but) it looks like the metal is now pushing up against the back. It's obvious that metal beats plastic as evidenced by the fate of the insert. So I'd imagine it's only a very short matter of time before the back cracks. Oh, and this happened LESS THAN 24 HOURS after purchasing the watch. I'm wondering if maybe the insert may have been slightly cracked to begin with because the other one seems fine. Also, this is already my SECOND metal 360, as the first had what was either a tiny bubble or some sort of reflective debris under the screen.
Has anybody else had this issue with the inserts? I'm wondering if I should exchange it, or just get a refund and wait for the 2nd gen Moto 360. Other than this issue, I REALLY LOVE this watch, which is why I'm struggling with returning it.
FULL DISCLOSURE: I do have tiny, girly-man wrists, and I wear the watch somewhat loose as I like to wear my watches lower on my wrist (closer to my hand, pretty much resting on it).
Pictures:
1) Pic of broken insert
2) Pic of other side still intact
3) Profile shot to see the difference when hanging. Can see the broken side resting against the back.
Click to expand...
Click to collapse
Wow... Just wow is all I have to say.
Premium materials. Hyped for ever.
Think I'm just gonna stick with my leather for now and remember this going forward.
charesa39 said:
When I saw the plastic inserts on the metal band Moto 360, I got excited because I thought Moto had finally rectified the issue with the potential cracking back. I was hoping/assuming that it would be a softer plastic insert to absorb some of the pressure put on it by the metal band. Well, if you take a look at the attached pics, you will see that, unfortunately, I was wrong. The plastic is VERY brittle. I was wearing the watch when I tilted my wrist reaching for something and heard a snap/pop sound. I thought for sure the back just cracked, but it had not. Instead the part of the plastic insert that sits between the band and the back completely snapped off. Now, (it's kind of hard to tell but) it looks like the metal is now pushing up against the back. It's obvious that metal beats plastic as evidenced by the fate of the insert. So I'd imagine it's only a very short matter of time before the back cracks. Oh, and this happened LESS THAN 24 HOURS after purchasing the watch. I'm wondering if maybe the insert may have been slightly cracked to begin with because the other one seems fine. Also, this is already my SECOND metal 360, as the first had what was either a tiny bubble or some sort of reflective debris under the screen.
Has anybody else had this issue with the inserts? I'm wondering if I should exchange it, or just get a refund and wait for the 2nd gen Moto 360. Other than this issue, I REALLY LOVE this watch, which is why I'm struggling with returning it.
FULL DISCLOSURE: I do have tiny, girly-man wrists, and I wear the watch somewhat loose as I like to wear my watches lower on my wrist (closer to my hand, pretty much resting on it).
Pictures:
1) Pic of broken insert
2) Pic of other side still intact
3) Profile shot to see the difference when hanging. Can see the broken side resting against the back.
Click to expand...
Click to collapse
Mine just snapped, same thing. No way in * am i going to send this back and wait four months for a replacement that will most likely have dead pixels or other issues after the h**l ive been through getting this one shipped to me from them the first time and all the cracked backs for other people with OEM bands that are leather. If they refuse to send me replacement plastic links at no cost free expedited shipping I'm going to file every consumer fraud report on them that exists after the bs they are putting me and others through with the nexus 6.
The content should speak for itself
Ryan: Hi, my name is Ryan. How may I help you?
Gary: Hi My name is Gary, My email is ************@gmail.com, I just spoke to a representative Eddie over at moto maker online chat support, reference number 141129-015287. I have a 22mm natural steel moto360(Serial #P0******GX) that I have had for less then a week. Before this version I had the horween leather version bought from best buy, I returned the leather version within 14 days because the back of the watch cracked from the leather strap putting pressure on the plastic back(Sic design flaw). I ordered the 22mm natural steel band version from you directly online at your site with moto care insurance. Today the plastic link that you added between the 22mm steel watch band and the watch body to correct said design flaw snapped on one side -- this IS a user serviceable part, when you purchase the 22mm natural steel watch band for $80 seperately it comes with this tiny plastic peice, and users are able to get new metal links sent to them when requested as well which are much harder to put on yet are STILL user serviceable parts. Well, Eddie insured me I could have a replacement plastic link protector peice sent to me and gave me this number to call to speak to the moto360 specialists: 866-320-4780 Well I called them, I spoke to jose who told me that I would have to return the watch and wait two weeks for a full replacement, this is absurd, there's not a damn thing wrong with the watch or watch band, I demanded to speak to the manager, and Jose hung up on me. I'm not returning my watch and going without it for two weeks after the hell ive been through just to get a tiny plastic peice worth less than a penny -- if that's the case I'll just wait until the back of the watch completely snaps or smash it myself because you guys created a faulty design and then motorola is out more money not me as they will have to replace it no questions asked. If there's some other resolution here I would be glad to hear about it as would everyone else with this problem over on xda and the other android forums who I will be reporting to with our chat transcript, any support is appreciated.
Gary: See this link: http://forum.xda-developers.com/mot...nsert-metal-banded-360s-t2953580#post57120023
Communication with the Oracle RightNow CX Cloud Service Chat service has been lost. Please wait while attempts are made to restore the connection.
Disconnection in 240 seconds.
Connection resumed.
Ryan: This is for repair?
Gary: Yes.
Ryan: I do apologize for that.
Ryan: Let me transfer you to right department, is that okay?
Gary: It seems like alot of time and trouble to go through to get the tiny plastic user servicable part.. you know? Thank you. That would be very appreciated.
Ryan has disconnected.
Mak: Hi, my name is Mak. How may I help you?
Gary: Hi Mak, I'm not sure if you can, I hope so! Are you able to see the previous chat transcripts?
Gary: Let me say ahead of time I'm in a real bad mood after dealing with some of the phone support guys at moto, so please don't take it personally.
Mak: I understand you with that.
Mak: Yes I can see the previous chat transcript.
Mak: Please give me a minute to read it first.
Gary: If this isn't a user servicable part you guys can send out -- you really have to make it one.
Gary: the watch band is supposed to be user changable.. it's just a tiny plastic peice that slips over the band when you attach the band.
Gary: They added it to prevent the problems that were happening with the backs cracking on the leather versions.
Mak: Will this for the Moto 360 device?
Gary: Yeah exactly. the 22mm natural steel moto360
Gary: In this link there are photos of the peice: http://forum.xda-developers.com/mot...nsert-metal-banded-360s-t2953580#post57120023
Gary: there's alot of people that are popping up on the various android forums that are having this issue.
Mak: In this case sir since you have reached the Technical support for Android phones, I have to give you a call and transfer you over to our Moto 360 department.
Gary: Would it be possible to get the number for the moto360 specialists? was it the correct number before?
Gary: It seems silly that they want to spend the time and employee resources instead of sending me the tiny plastic peice that's worth less then a penny
Gary: they don't have them to spare with the nexus 6 stuff going on
Mak: Sure. Please give me one minute.
Mak: Here is the number that you can call 8663204780.
Gary: That's a bummer, that's the number I called previously..
Gary: Is there a way you could escalate this to some one in charge of moto360 returns and repairs? they really need to be made aware of this issue
Gary: if we are allowed to change watch bands ourselves.. and this plastic peice is a part of the band.. it seems it should be a user servicable part
Mak: Yes. I will and I will let our higher management know about this as well.
Gary: Thank You Mak.
Gary: I really appreciate that
Mak: You are very much welcome.
Mak: Will there be anything else?
Gary: I'll try again with the moto360 phone support. Have a good holiday season mak
Mak: Happy holiday as well Sir.
---------- Post added at 06:44 PM ---------- Previous post was at 06:41 PM ----------
So i'm just going to wear it until the back snaps, then take a sledgehammer to it and send it back to them in peices in an envelope for return.
I'll continue to do this until they fix the user support problems, eventually they will get tired of me costing them money on watches.
I just want to add, that after being passed around alot more online chat support people who were "in the wrong department to assist me" and being hung up on a few times I finally found my way to the moto360 forum on motorola.com's official website.
I posted my problem there and I was actually able to get some real help from people that knew what I was talking about, and it seems like this issue is going to be passed up the food chain so that hopefully I and others in the future who break this plastic protector peice do not have to do a full rma return procedure.
Nothing has come of it yet, but it sounds promising, I will update when further progress is made.
garymaurizi said:
I just want to add, that after being passed around alot more online chat support people who were "in the wrong department to assist me" and being hung up on a few times I finally found my way to the moto360 forum on motorola.com's official website.
I posted my problem there and I was actually able to get some real help from people that knew what I was talking about, and it seems like this issue is going to be passed up the food chain so that hopefully I and others in the future who break this plastic protector peice do not have to do a full rma return procedure.
Nothing has come of it yet, but it sounds promising, I will update when further progress is made.
Click to expand...
Click to collapse
Yeah. I decided to return mine and not even bother with an exchange. I don't want to have to worry about RMAing it every month for a cracked back, especially since it appears to be a lottery on whether you get a good unit or not. Since I LOVED having an Android Wear device, I knew I'd miss having one. So I lucked out and picked up a LG G Watch for $80 + a $50 Google Play credit from Best Buy yesterday (so probably cost me like $40 after selling the code for like $40). Yeah, it's not as pretty as the Moto 360 is, but that price was too good to pass up. Hopefully, it should get me by until they fix the issue or come out with the 2nd gen 360. Having notifications at a glance is so much more convenient than I ever thought it would be. Good luck to you and everyone waiting for them to rectify the issue. I really do hope Moto get their act together for you guys.
My watch had the black plastic piece break as well after two weeks. Of course it happened after the two week best buy return period. The black piece is still installed, just had a few pieces break off. I figure I'll wait a week or two for a Motorola response.
I'm on my 2nd watch. Bought it from BestBuy and got the 2 year replacement too. They took the first one back because of the cracked back. It was a full semicircle from each side of the band. I googled a bit and found Moto saying its a warranty issue for cracking backs. I'm extra cautious now with mine. Even if its not an issue and no one ever sees it, I know the crack is there. I have about 21 months still of replacements from BestBuy. My bet is that a new model will be out within 2 years and eventually I'll get store credit towards a new one.
One of my little black spacers just cracked too. Only been wearing the watch since Christmas. Any updates on the people just trying to get this one piece replaced?
Ill have to try to contact moto when I get off of work today.
I received my 360 for Christmas from my wife (silver metal band)...the day after Christmas, I felt something poking my wrist while wearing the watch...one of the black spacers was cracked and had a sharp point on it.
I had tried going the route of chat help and calling the support number...
Every rep I spoke to (about 5) was telling me that they do not make these spacers for individual replacement. I would have to send my watch in to have it repaired...or I could purchase a new band and it would come with the new spacers. I told them that this was absolutely unacceptable to me.
...I went to Twitter and asked for help with this issue...that afternoon I received a response from them asking for my name and information. I was told that someone would be in touch with me soon (which I was expecting the run around again). To my surprise, when I came home from work the next day...there was a fedex envelope for me containing 4 spacers.
Needless to say, the sharp piece ended up falling off but the band still feels pretty solid. I have opted to hold off on replacing it until I actually need one, but I'm grateful that they were able to replace it (and send me a few extras just in case).
Help is out there...just have to go to a public audience to get it
I have questions about the help you get from the Moto chat...one rep was telling me that they do not use any plastic on the metal band version, that I must have purchased a different device or a counterfeit and that I would have to go to a local jeweler for help fixing my watch.
agentaaron said:
I received my 360 for Christmas from my wife (silver metal band)...the day after Christmas, I felt something poking my wrist while wearing the watch...one of the black spacers was cracked and had a sharp point on it.
I had tried going the route of chat help and calling the support number...
Every rep I spoke to (about 5) was telling me that they do not make these spacers for individual replacement. I would have to send my watch in to have it repaired...or I could purchase a new band and it would come with the new spacers. I told them that this was absolutely unacceptable to me.
...I went to Twitter and asked for help with this issue...that afternoon I received a response from them asking for my name and information. I was told that someone would be in touch with me soon (which I was expecting the run around again). To my surprise, when I came home from work the next day...there was a fedex envelope for me containing 4 spacers.
Needless to say, the sharp piece ended up falling off but the band still feels pretty solid. I have opted to hold off on replacing it until I actually need one, but I'm grateful that they were able to replace it (and send me a few extras just in case).
Help is out there...just have to go to a public audience to get it
I have questions about the help you get from the Moto chat...one rep was telling me that they do not use any plastic on the metal band version, that I must have purchased a different device or a counterfeit and that I would have to go to a local jeweler for help fixing my watch.
Click to expand...
Click to collapse
Glad you got replacements. I'm going to try the twitter route. Which twitter account did you contact? @motorolasupport ?
Sent from my Nexus 4 using XDA Free mobile app
Well after reading about all the cracked backs due to the steel bands I have decided on remains with my leather band.
The design of the 360 is fantastic look wise but has an inherently bad flaw due to the position of the band and pin locations. Yes there is a design flaw.
I have had other Moto products, I had a Moto x first generation and very familiar with moto's design flaws. The Moto x had a Kevlar back which cracked and yes mine did crack in around the volume and power buttons.
I guess sometimes beautiful designs don't always work as planned.
I do think Moto has and will improve upon their next generation Moto 360 or design pin attachments that sits tight in the band slot.
If I had the right tools or time I could easily design an attachment that would prevent the steel band from cracking the plastic back.
flashallthetime said:
If I had the right tools or time I could easily design an attachment that would prevent the steel band from cracking the plastic back.
Click to expand...
Click to collapse
Like this https://www.kickstarter.com/projects/1183644800/steelconnect-m-adapters-for-moto360-smartwatch
---------- Post added at 05:25 PM ---------- Previous post was at 05:24 PM ----------
jarsh92 said:
Glad you got replacements. I'm going to try the twitter route. Which twitter account did you contact? @motorolasupport ?
Sent from my Nexus 4 using XDA Free mobile app
Click to expand...
Click to collapse
Thats the one
I
agentaaron said:
Like this https://www.kickstarter.com/projects/1183644800/steelconnect-m-adapters-for-moto360-smartwatch
---------- Post added at 05:25 PM ---------- Previous post was at 05:24 PM ----------
Thats the one
Click to expand...
Click to collapse
Pretty close, although I would prefer if that extension pin would be fixed. I would have also preferred if screws would be used rather than the typical expansion wrist band pins, this would allow for much easier and user friendly customization
Just and update. Going the twitter route worked out well. Received two plastic spacers today priority through FedEx. All I had to really do was send a pic in an email.
I did go ahead and order the m180 from steelconnect for when these spacers break. Might have to get another band as the moto band probably won't look right with it. Will have to wait and see.
Overall I was impressed with the moto support I had through twitter/email.
Sent from my Nexus 7 using XDA Free mobile app
agentaaron said:
I received my 360 for Christmas from my wife (silver metal band)...the day after Christmas, I felt something poking my wrist while wearing the watch...one of the black spacers was cracked and had a sharp point on it.
I had tried going the route of chat help and calling the support number...
Every rep I spoke to (about 5) was telling me that they do not make these spacers for individual replacement. I would have to send my watch in to have it repaired...or I could purchase a new band and it would come with the new spacers. I told them that this was absolutely unacceptable to me.
...I went to Twitter and asked for help with this issue...that afternoon I received a response from them asking for my name and information. I was told that someone would be in touch with me soon (which I was expecting the run around again). To my surprise, when I came home from work the next day...there was a fedex envelope for me containing 4 spacers.
Needless to say, the sharp piece ended up falling off but the band still feels pretty solid. I have opted to hold off on replacing it until I actually need one, but I'm grateful that they were able to replace it (and send me a few extras just in case).
Help is out there...just have to go to a public audience to get it
I have questions about the help you get from the Moto chat...one rep was telling me that they do not use any plastic on the metal band version, that I must have purchased a different device or a counterfeit and that I would have to go to a local jeweler for help fixing my watch.
Click to expand...
Click to collapse
Congratulations on getting some help through twitter! What users helped you out in receiving your information?
call this 1-800-734-5870
they are aware. they are sending me a pair and i requested if possible to give me 4pcs and they said yes.
i hope the plastic on my black metal band doesn't give out
since i'm in Canada, i'm not sure i'll receive the same level of support
I guess it pays to have a big wrist. I've had my 360 since September with a bunch of different bands both metal and leather with no cracked back. But, with a big wrist the band leaves the watch perpendicular to the housing and doesn't touch the back.
charesa39 said:
FULL DISCLOSURE: I do have tiny, girly-man wrists, and I wear the watch somewhat loose as I like to wear my watches lower on my wrist (closer to my hand, pretty much resting on it).
Click to expand...
Click to collapse
If you wear your watch literally on your wrist where your joint moves, then this will be the reason why you were able to break the plastic inserts. By wearing it on my arm, no matter how far I bend my wrist naturally, it doesn't cause any pressure that could break the plastic inserts or the back.
It's likely how you're wearing the watch that's the cause.
deltatux

Moto 360 3 Days old Metal Band has cracks in plastic where it inserts into the watch

Well all and all this kinda bums me out but i'm kinda happy in the end because when I fist seen it I was thinking it was the watch its self but after looking at others watches with other bands on them. it appears my watch band is cracked (chipped). Not sure if I want to try and swap it at Best Buy, Add the 2 year warranty (Witch I usually feel is a rip off) , try and take the plastic pieces out, Leave it alone (but I still might add the warranty?)???? What do you guys think? Did anyone else get their extended 2 year warranty for 50$? I just have a hard time coughing that up when 299$ was allot for me to come off of in the fist place. In all reality I don't want to return it I love the watch and I'am really happy to watch Android wear grow through its early stages just as i did Android. but this is all a bit frustrating for a Device in some ways i'm so happy with.
P.S. On another note can't wait to see the New watch Faces I have herd about that we might see this week and Lollipop 5.0 but I know we have been hearing that for some time now but ill keep my fingers crossed.
Sorry not the best pics its late and not very easy to get a good pic at that angle.
I think you should try to have it swapped for a new one. The crack might have an impact on water resistance, especially when it's as significant as the one you have.
This is super disappointing. I was hoping the plastic spacers would be the solution to the problem....
i bought the watch thinking Hey its Motorola, the best design etc. only to find this VERY VERY flimsy cheap plastic back cover which flex and bends on any presure.. WHAT WERE THEY THINKING?!?! I waited untill they released the metal band version , paid BOOCOO for it only to find this weak spot on the back. Now I am paranoid about having anything including the band touch the plastic backing. Im expecting any day to have cracks in the back with normal usage. Motorola better replace this thing imediatly when I find ANY cracks, this better be a no brainer exchange at least up to a year after purch. I will not except any excuse for NOT replacing this thing with type of fatal flaw in the design. they knew about the backing. Im sure its fixed in moto2 coming soon.... this seems like the samsung 1 gen watch all over again....
Moto should fix the back ASAP and offer replacement backings or watches to anyone who has paid primi pricing for this first gen watch.
I was contemplating on buying the official metal band, as I thought that the spacers would prevent back cracks. Seems like I just have to wait for my Steelconnect adaptors to arrive.
If you do submit it for RMA, make sure you do the option where you pay for your new watch up front then receive the refund once your watch reaches Motorola.
If you leave it up to Motorola to exchange your watch after they receive it you're going to have a bad time. I don't wish that 26 day experience upon anyone.
From what I can see after taking the band off its only the plastic pieces for the band that are cracked the back of the watch is fine.
vansmack said:
This is super disappointing. I was hoping the plastic spacers would be the solution to the problem....
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Same. I already bought an aftermarket brand metal band and was about to spend the full $80 on the motorola band just to get that plastic spacer. Glad I saw this post first!
MrGorillaNoodles said:
If you do submit it for RMA, make sure you do the option where you pay for your new watch up front then receive the refund once your watch reaches Motorola.
If you leave it up to Motorola to exchange your watch after they receive it you're going to have a bad time. I don't wish that 26 day experience upon anyone.
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This is good advice. I called over the weekend and chose the pay up front option. The replacement watch was at my house by Wednesday, and I am a happy camper. Save for my new fear of the plastic spacers not preventing more cracking....

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