May be a problem because of previous efforts by my carrier to fix the headphone jack issue. Now the left corner, and left side, of the back panel are coming away from the body of my Z5P.
I've had to have the headphones jack repaired twice by them after it broke/became unresponsive to headphones being inserted. So, I'm wondering if on the last repair, then didn't put a sufficient amount of adhesive to keep the panel in place or is this just another part of the Premium experience!
Has anyone else run into this issue?
Getting a bit tired of these hardware issues, after less than a year. At least it's within the warranty period, I guess.
Sent from my SO-03H using Tapatalk
No, but it seems this seems to be happening because of bad fix.
I would rather buy adhesive and fix it, but you must make sure to clean any residue from original adhesive, otherwise you'll have issue again.
Try googling Sony "Xperia Z5 Premium Rear Battery Cover Adhesive"
Robobob1221 said:
May be a problem because of previous efforts by my carrier to fix the headphone jack issue. Now the left corner, and left side, of the back panel are coming away from the body of my Z5P.
I've had to have the headphones jack repaired twice by them after it broke/became unresponsive to headphones being inserted. So, I'm wondering if on the last repair, then didn't put a sufficient amount of adhesive to keep the panel in place or is this just another part of the Premium experience!
Has anyone else run into this issue?
Getting a bit tired of these hardware issues, after less than a year. At least it's within the warranty period, I guess.
Sent from my SO-03H using Tapatalk
Click to expand...
Click to collapse
Can you get the fone replaced under warranty since you're clearly not satisfied with it?
Sent from my SGP311 using XDA Free mobile app
@guhvanoh I'd have to pay an excess,and I couldn't switch models/brands.
It's no that so much that I'm not satisfied, it's more the frustration of what will now be the third time I will visit my service provider shop for what seems to be another hardware fault. For a device that is a flagship and has premium in its name, a faulty jack and now this isn't exactly confidence inspiring. I'm just unlucky I guess.
@monkeyjet
It bothers me, that sending my phone in to be fixed, requires it to get further repairs. Annoying to say in the least.
Sent from my SO-03H using Tapatalk
Robobob1221 said:
@guhvanoh I'd have to pay an excess,and I couldn't switch models/brands.
It's no that so much that I'm not satisfied, it's more the frustration of what will now be the third time I will visit my service provider shop for what seems to be another hardware fault. For a device that is a flagship and has premium in its name, a faulty jack and now this isn't exactly confidence inspiring. I'm just unlucky I guess.
@monkeyjet
It bothers me, that sending my phone in to be fixed, requires it to get further repairs. Annoying to say in the least.
Click to expand...
Click to collapse
I feel your pain. It seems that the only thing you can do is take it back and let them know that you're really disappointed with the quality of service. Maybe you could get some compensation...
Sent from my SGP311 using XDA Labs
guhvanoh said:
I feel your pain. It seems that the only thing you can do is take it back and let them know that you're really disappointed with the quality of service. Maybe you could get some compensation...
Sent from my SGP311 using XDA Labs
Click to expand...
Click to collapse
I'll see what happens next time.
Sent from my iPad using Tapatalk
Related
Yeah, after I've taken such great care of my Incredible, I made a big mistake today. I was looking through a closet for a box of trashbags, and had the flashlight app on. I found the bags, and thought I had turned the flashlight off, but in fact I had not. I slipped the phone into my pocket.
Well, 5min later I feel a burning in my pants, sure enough the back plate and LEDs had melted under the high heat and fused together. The leds are melted down around the backplate, which has warped around the holes. It's only noticeable if you look kinda close. But, I can't get the plate off. I freaked out.
So, I know a few options, I can pay the $100 deductible and get a replacement phone from my insurance. I want to know, will it be the same hardware? (AMOLED)
I also can attempt to cut the phone apart with a small knife, as it has only fused around the leds. I can live with melted leds (they still work).
My only other question is: what is the possibility of smooth-talking the verizon store rep into replacing the phone under my 1 year warranty? I can nandroid, then get it back to stock before I take it in.
Thanks guys, I put so much time and money into this phone, god I hate when things like this happen.
i would call verizon and tell them there is a problem with the leds and there not working correctly that you cant get the cover off.
Sounds Like A Warranty Replacement To Me.
That's hilarious and sad at the same time. I would call up verizon and have a what if hypothetical conversion about this. Most likely if you get a new Dinc it won't be amoled.
Sent from my ADR6300 using XDA App
were you using the htc flashlight?
Sent from my ADR6300 using XDA App
pete_kowalski83 said:
were you using the htc flashlight?
Sent from my ADR6300 using XDA App
Click to expand...
Click to collapse
Unfortunately not, I was using Torch from Cyanogenmod. However, I'm sure I could get the same results if I left the HTC app on long enough, as Torch wasn't even on full brightness. It's really weird.
So the general consensus is to call verizon? Not go to a store?
J.New said:
Unfortunately not, I was using Torch from Cyanogenmod. However, I'm sure I could get the same results if I left the HTC app on long enough, as Torch wasn't even on full brightness. It's really weird.
So the general consensus is to call verizon? Not go to a store?
Click to expand...
Click to collapse
I think going to a store might be best. Do a nandroid, and restore to stock. Make sure you s-on, and pull your SD card out for good measure xD Then show it to a representative and tell them you were using the flashlight app and you put it in your pocket blah blah.
There is this thing called the manufacturer's warranty that covers your phone for 1 year from hardware defects. And that is certainly a hardware defect. The dude will fill do everything for you, and a new one will be sent to you. Don't worry, if you have AMOLED now, you should get a Certified Like-New AMOLED. (Some Verizon internal memo was leaked a few months ago confirming this, and I can personally confirm)
gmichaelow said:
I think going to a store might be best. Do a nandroid, and restore to stock. Make sure you s-on, and pull your SD card out for good measure xD Then show it to a representative and tell them you were using the flashlight app and you put it in your pocket blah blah.
There is this thing called the manufacturer's warranty that covers your phone for 1 year from hardware defects. And that is certainly a hardware defect. The dude will fill do everything for you, and a new one will be sent to you. Don't worry, if you have AMOLED now, you should get a Certified Like-New AMOLED. (Some Verizon internal memo was leaked a few months ago confirming this, and I can personally confirm)
Click to expand...
Click to collapse
I wouldn't go so far as to call it a hardware defect, as this was not normal wear and tear. LEDs typically do a very good job of heat dissipation, but putting an illuminated one in your pocket is going to allow for an unnatural buildup of heat. Rather than a defect, it's simple physics.
For the OP- definitely restore to stock and take it in for a warranty exchange. However, you may want to leave out the part about having the LEDs on while in your pocket.
Turn flashlight back on for few minutes so that it it melts again and pull the phone apart.
Aftermarket light or not, I had no idea it got that hot: 0
Sent from my ADR6300 using XDA App
You placed an RF transmitter next to your goods? ..or ..are you a hot woman?
luvit said:
You placed an RF transmitter next to your goods? ..or ..are you a hot woman?
Click to expand...
Click to collapse
Hahaha I'm no woman. I guess you could call me reckless/uninformed. I haven't seen much hard information that suggests radiation is high enough to cause problems.
And thanks for the responses. This weekend I'll go back to stock, and bring it in to the verizon store in my area. Just double checking, I'm going to tell them that I was using the htc flashlight app, but should I tell them that I had it on for a long time, short time, medium amount of time? I'll know to say that I felt the phone starting to get hot, and then turned it over and saw the melted plastic.
I do that all the time whilst drinking out of a plastic bottle that I left in my car during 100 degree temps.
luvit said:
You placed an RF transmitter next to your goods? ..or ..are you a hot woman?
Click to expand...
Click to collapse
Sent from my ADR6300 using XDA App
the SAME thing happened to me on my inc! only i caught it before it actually fused my backplate to the phone! my backplate still got melted though, and the chasis around the LED's. I was also using the torch on CM 6.1, it truned on in my pocket since I had the torch app in quick launch/widget area of the notification bar. I also had the torch set to "High/Death Ray" so im sure that didnt help either!
suprdamn said:
Turn flashlight back on for few minutes so that it it melts again and pull the phone apart.
Click to expand...
Click to collapse
Did the OP not read this? This is your solution dude. As soon as you take it off blow on it so it cools quickly and just snap the cover back on, problem solved.
just washed it off with a little soap and water and it went haywire. red LED came up. no water entered the port. moved connector around and LED went off. went to plug in and physically wouldn't connect to the charger. played around with it more and now it appears the connector is entirely damaged/not present. wtf? how can I get this replaced?
Dioscorus said:
just washed it off with a little soap and water and it went haywire. red LED came up. no water entered the port. moved connector around and LED went off. went to plug in and physically wouldn't connect to the charger. played around with it more and now it appears the connector is entirely damaged/not present. wtf? how can I get this replaced?
Click to expand...
Click to collapse
Seriously? Wash your charging port with soap and water? Lol
Sent from my SPH-D710 using XDA
should have been more specific. i put a little bit of soap and water on the screen and the case, not on the sides or top/bottom of the phone.
Dioscorus said:
should have been more specific. i put a little bit of soap and water on the screen and the case, not on the sides or top/bottom of the phone.
Click to expand...
Click to collapse
Water/Soap (water in general) on a phone = bad period. wtf would you do that seriously??
As for getting it replaced walk into a store and just tell them it will no longer connect. but don't tell them what you did seriously. and never do that again.
indeed... strange that I cannot even physically insert the cable. anyway, got in touch with Sprint's chat line and the guy noted my account to walk in tomorrow and get a replacement. gotta love the service.
I don't have insurance. The phone is covered by a one-year warranty. The port failed to connect to a USB cable. see where I'm coming from?
Dioscorus said:
I don't have insurance. The phone is covered by a one-year warranty. The port failed to connect to a USB cable. see where I'm coming from?
Click to expand...
Click to collapse
Then you're out of luck. Someone walking into the store and saying "Care sent me here for a replacement" is an automatic defensive stance. We hate when customers say that.
If you haven't just gotten very lucky from sprint about replacement..two things one and it's weird but works..drop phone in dry rice overnight..it absorbs any water from phone..then make sure that moisture tags aren't on the phone by battery connector..no expert by any means but this website and it's members have saved my hide many many times with tips and tricks..hope this helps.
Sent from my SPH-D710 using xda premium
don't see how I'm out of luck. the failure of the USB port is directly attributable to a defect by the manufacturer. Sprint exchanges these devices and sends the defective units to Samsung(with a receipt, which I don't have, but the guy I spoke with said he could either have one for me in three days or note the account appropriately). everyone wins.
Clean phone...
When I want to clean my phone, I take it in the shower with me...
thexdakid77 said:
When I want to clean my phone, I take it in the shower with me...
Click to expand...
Click to collapse
Tell us how your USB port works after that
It doesn't, but it smells great...
Soap and water? I lol'd.
Dioscorus said:
the failure of the USB port is directly attributable to a defect by the manufacturer.
Click to expand...
Click to collapse
No, you put a little bit of water on your screen and it created a short somewhere that effected the charging port. Let me guess ... you conveniently failed to tell the customer care Rep that you were cleaning the screen with water when the charging port stopped working.
Defect by the manufacturer? Seriously? Does anyone take personal responsibility for anything anymore?
Sent from my SPH-D710 using Tapatalk
Sorry. I had to fight through a little laughter. Obviously water is a big no no..... But, a few years ago I accidentally washed an old ipod left on my pants pocket. Took out of washer, put in a bowl of rice and covered with saran wrap. 2 days later was like new. Somehow the rice absorbs water even out of the tiniest places. Give it a shot, not much else to lose as of now right.
NV, just saw you sent it out.
Sent from my SPH-D710 using xda premium
Dchibro said:
No, you put a little bit of water on your screen and it created a short somewhere that effected the charging port. Let me guess ... you conveniently failed to tell the customer care Rep that you were cleaning the screen with water when the charging port stopped working.
Defect by the manufacturer? Seriously? Does anyone take personal responsibility for anything anymore?
Sent from my SPH-D710 using Tapatalk
Click to expand...
Click to collapse
I didn't kill him, I swear! It was the gun!
Sent from my SPH-D710 using Tapatalk
Dioscorus said:
don't see how I'm out of luck. the failure of the USB port is directly attributable to a defect by the manufacturer. Sprint exchanges these devices and sends the defective units to Samsung(with a receipt, which I don't have, but the guy I spoke with said he could either have one for me in three days or note the account appropriately). everyone wins.
Click to expand...
Click to collapse
I'm really curious as to how everyone (EVERYONE?) wins.
I bet u pray that little sticker inside doesn't show water because u won't get new phone
Sent from my SPH-D710 using xda premium
newalker91 said:
I do hate to break it to you, but that isn't how it works. No customer service number, not even retention, has the authority to demand a technician give the customer a replacement device. The technician will inspect your device, probably trash the shoddy e-ticket created by care (although in violation of M&P to do so), and create a new one based on their decision. Can almost promise that you will be required to submit an Asurion claim
Click to expand...
Click to collapse
If nothing else, its good to learn/confirm from this thread that Sprint will tell you one thing, and completely do another once you deal with someone else, I have had this multiple times. So annoying ...
Sent from my SPH-D710 using xda premium
Sent from my SPH-D710 using xda premium
I'm sorry, but we don't honor manufacturer warranties. Unless you have TEP or even just ESRP, it will still cost $35. Provided, of course, that they don't find any liquid.
Sent from my SPH-D710 using xda premium
I got my phone the other week and after 2 hours of using it I noticed a strange behaviour.... I had a horizontal band in the middle of the screen that would not response to touch.
Since then I contacted my carrier to send me a new one, and of course they delay me with all the madness of black friday and "Orange black week" but I should get a new phone sometimes next week.
In the meantime I noticed something, at some point the touchscreen woked, I started to question myself why does this happen? I read a few posts on the internet about this and tested some things for myself and I got the point where if I rub the phone against my wool coat the touchscreen would start working,although when it works it somehow overloads and no touch input is registered until I turn off and on the screen. Obviously when I rub it on my coat the touchscreen get electrostatically charged which somehow makes it's "wheels" turn.
This happens everytime I restart the phone and after some time of sitting idle.
This is really weird behaviour, I'm certain it's a hardware fault, can something be done, a final solution? Rather than constantly rubbing my phone on my coat? (it looks weird ).
Try recalibrate, in keyboard settings - advance or choose reset calibration.
I have dead spots at the sides, if I use a drawing app and try to draw a line from left to right of the screen, it don't actually go to the edges.
I'm kinda hoping its just a calibration problem that'll go away in a future update, if not I'll send it in.
It's kinda annoying not being able to skip flash video using the bottom slider/progress bar, first halve works, but then gets more difficult further than halfway.
Sent from my HTC One X
My dead spot looks like this. It s about 20% of screen setate.
Sent from my HTC One X using xda app-developers app
Did you try the calibrate option?
If it don't help then I guess its hardware and time for warranty maybe.
It helped me a little, but I still got small area's, smaller than before.
Sent from my HTC One X
Common hardware fault, there are many threads about it if you search
m3s_4ev3r said:
My dead spot looks like this. It s about 20% of screen setate.
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
I got the exact same problem with an idevice earlier this year. Hardware fault nothing to do with calibration or software. Better send in for repair ASAP.
Sent from my HTC One X using xda app-developers app
bingbing88 said:
I got the exact same problem with an idevice earlier this year. Hardware fault nothing to do with calibration or software. Better send in for repair ASAP.
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
Yes, Wednesday I made a request for a new unit, should be here on Monday Tuesday, hopefully
This was mine after changing display. So I changed the display with another one, and now there are no problems. Got a refund for the defective one. The dead spot only occured 1 or 2 times in the week I had the faulty display.
Sent from my HTC One X using xda app-developers app
so I have exactly the same problem but it doesnt occure while its charging.when I unplug the charging cable,there is it ! any ideas ?
What should be the cost
Hi,
I have the same problem, is it worthwhile to send for repair, or I may buy a new one?
One is the expected cost of the repair of replacing the defected hardware?
here is my solution
nadne said:
Hi,
I have the same problem, is it worthwhile to send for repair, or I may buy a new one?
One is the expected cost of the repair of replacing the defected hardware?
Click to expand...
Click to collapse
put a piece of paper like the picture below. It fixed mine. Hope it fix yours.
Do you have any explanations why is it fixing it?
Hi,
I 'dropped' my phone hard on a table and now the screen doesn't show anything. I can hear the phone clicks so that works. I've tried turning it on and off etc. but no luck.
Might it be loose wire or other part?
Thanks
If the screen remains fully black when you attempt to switch it on then its likely to be a loose wire. If there is a backlight then it could be either a loose wire or a damaged LCD screen.
Sent from my C1905 using XDA Premium 4 mobile app
There is a backlight indeed. I wonder how much I can take apart myself to find out. I can't see any obvious dents or cracks etc. on the screen or casing etc. so maybe something is loose?
SharpnShiny said:
There is a backlight indeed. I wonder how much I can take apart myself to find out. I can't see any obvious dents or cracks etc. on the screen or casing etc. so maybe something is loose?
Click to expand...
Click to collapse
Flash stock kernel. . you can see the sony logo right? then after that just black with backlight? its just like PC without windows .meaning its just BIOS without windows .its just the same with Phone ,no kernel no boot .So just flash the stock kernel
Farsiris said:
Flash stock kernel. . you can see the sony logo right? then after that just black with backlight? its just like PC without windows .meaning its just BIOS without windows .its just the same with Phone ,no kernel no boot .So just flash the stock kernel
Click to expand...
Click to collapse
There is nothing wrong with the software. The OP dropped the phone onto a table, that would have caused a hardware problem.
Sent from my C1905 using XDA Premium 4 mobile app
Did he tried it?just a suggestion.maybe it will solve.y not try?right?
Sent from my C1905 using XDA Premium 4 mobile app
Farsiris said:
Did he tried it?just a suggestion.maybe it will solve.y not try?right?
Sent from my C1905 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
There is no point in trying it because it is a hardware issue. The OP can hear the clicks it makes when it unlocks and they try to hear it, meaning that it boots fine and there is a working kernel. Its a hardware issue, possibly caused by the ribbon cable to the screen coming loose.
Sent from my C1905 using XDA Premium 4 mobile app
gamer649 said:
There is no point in trying it because it is a hardware issue. The OP can hear the clicks it makes when it unlocks and they try to hear it, meaning that it boots fine and there is a working kernel. Its a hardware issue, possibly caused by the ribbon cable to the screen coming loose.
Sent from my C1905 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
are you a technician?i think your so perfect .as if you know everything
Farsiris said:
are you a technician?i think your so perfect .as if you know everything
Click to expand...
Click to collapse
No I'm not, I'm attempting for a job as a technician though as I know how to diagnose faults and what faults are hardware and software.
I don't know everything and I'm far from perfect, I'll admit that. But with what I do know, I know it well.
Now I'm gonna leave it here cause there is no point carrying it on.
Sent from my C1905 using XDA Premium 4 mobile app
Thanks for the tips guys.
Nope, I can't see the Sony/Xperia logo.
Yeah I wondered would a cable be loose. Is it easy to take this phone apart? If not I might try claim the warranty. There is no physical damage at all.
SharpnShiny said:
Thanks for the tips guys.
Nope, I can't see the Sony/Xperia logo.
Yeah I wondered would a cable be loose. Is it easy to take this phone apart? If not I might try claim the warranty. There is no physical damage at all.
Click to expand...
Click to collapse
I haven't disassembled the phone myself (I have had no need for it), however I have just watched a YouTube video and it seemed to be easy enough to disassemble and reassemble. If you look it up yourself and judge whether you wish to try yourself or not. If you have warranty from the store you bought your phone at it will more than likely cover accidental drop damage so if you don't wish to risk your phone then that would be your best option in all fairness.
Try the service manuals...
OK I opened it up and I couldn't see what the problem was. Nothing appears damanged, as expected. There are three main ribbon cables, none of them appeared loose. However, when disconnecting the mainboard from the phone case, the middle cable, which lights the LCD screen, has become fully detatched. It seems that unlike the other two cables, it connects via adhesive. I don't have thermal adhesive. When the phone turns on, now there is no backlight in addition to nothing being visible on the screen. PC Companion picks up the phone so all of that seems to be working. But no LCD and now no backlight. Unfortunately, there is evidence of me opening the phone. I doubt the warranty would be accepted now...?
In the reassembly video in document 1277-1354_Rev1 , it shows the three connectors just snapping/connecting....no glue situation.
If there is anything else I can do via home repair, what could I do? I can't be that far off, surely?
even if you don't open it, you can't file a warranty on SONY Service Centre if the damage is LCD, just buy a new LCD and replace it
Would that be the case even if I bought it locked on a network? How would they know it's the LCD if I don't say? Once before, with another smartphone, instead of listing everything I understood to the manufacturer, I told them almost nothing and got a full replacement.
Has anyone noticed any hardware defects with their models yet?
my raising volume button seems to get stuck pretty often, like maybe 30% of the time. That is, it fails to raise the device volume. The button to lower volume seems to work fine though
Wow, do I gave the only defect?... Does anyone know the replacement process / policy if I didn't purchase the sprint protection plan?
Haven't noticed a single thing - everything running absolutely perfect and definitely haven't had that volume issue.
I'm not sure what you do if you didn't get insurance but if it is an actual manufacturing defect I'm pretty sure you can go through Samsung themselves. (I've only ever used Asurion or Squaretrade myself never through the actual manufacturer)
Sent from my SM-N910P using XDA Free mobile app
My battery cover doesnt snap all the way on...REALLY annoying for my OCD...i need to try and call sprint and see if theyll let me swap just the back i dont want a whole new phone.
Also using the cable it came with i only get USB charging...using my old Note 2 cable i get AC charging...the actual charger works but the cable doesnt seem to. I must have gotten a crappy package. At least the phone itself seems fine lol
Sent from my SM-N910P using Tapatalk
All of my hardware and software keys just stopped working minus the home button and volume up button. Becoming really frustrating especially since ive only had the phone for 6 hours.
Hiss in video recordings
I recorded some video last night with no problem. Today, I discovered a hiss in all new recordings. I restarted the phone to no avail. Will be exchanging the phone for a new one tomorrow.
Inline said:
Haven't noticed a single thing - everything running absolutely perfect and definitely haven't had that volume issue.
I'm not sure what you do if you didn't get insurance but if it is an actual manufacturing defect I'm pretty sure you can go through Samsung themselves. (I've only ever used Asurion or Squaretrade myself never through the actual manufacturer)
Sent from my SM-N910P using XDA Free mobile app
Click to expand...
Click to collapse
Darn, that's slightly frustrating.. I was so excited and happy for this phone, even this lemon is so difficult to part with ;P
Beautiful device though, Samsung really hit it out of the park this time!
I am having an issue with my Wi-Fi. It will not stay connected. I have to reboot the phone just to get it to come on. Then when it comes on it will not stay on if I am not using the phone. Other than that it works fine.
If I charge the phone for an extended period of time, it will not wake. I have to perform a battery pull to restart it. I have tried with the quick charge settings on and off, and I have tried with the included Samsung charger and a Palm charger. I'll probably take it back to Sprint for a replacement.
- X
I have a white model from Tmo and it's absolutely perfect so far. I would imagine that anyone of you having serious issues with your note 4 should bring it back to your carrier right away without delay. At least call them.
Sent from my SM-N910T using XDA Free mobile app
Just a reminder. Do a *#0*# test on your phone before walking out the door. That won't catch every defect, but it will catch quite a few.
IBNobody said:
Just a reminder. Do a *#0*# test on your phone before walking out the door. That won't catch every defect, but it will catch quite a few.
Click to expand...
Click to collapse
What does that tell you exactly?
Sent from my SM-N910T using XDA Free mobile app
Dialing *#0*# on ant Samsung phone puts the phone into self-test mode. You can test almost every sensor, button, and speaker on the phone. It's fantastic for testing the AMOLED screen too. The only thing I don't think it tests are the microphones.
My white one has a bum barometer sensor. It reports a value, but it's stuck at 29.870 in Hg. Doesn't budge at all from that value. Best buy is going to exchange or when they get more in stock. Other than that, no gap, no issues whatsoever.
Damn, I'm having a lot of trouble exchanging my phone.. All the sprint stores I've went to the past 3 days have all said they are out of stock..
Has anyone else exchanged their phone at sprint yet? Should have bought my phone f4om best buy :/ don't like dealing with sprint
chosenhobo said:
Damn, I'm having a lot of trouble exchanging my phone.. All the sprint stores I've went to the past 3 days have all said they are out of stock..
Has anyone else exchanged their phone at sprint yet? Should have bought my phone f4om best buy :/ don't like dealing with sprint
Click to expand...
Click to collapse
Call Customer Service and have them send one via 2 day air. I just got my phone today in two days. The stores here are like yours; out of stock.