Note 7 recall check - Note 7 Questions & Answers

Maybe for interesting:
On the site http://cybersvc2.samsungcsportal.com/imei_check you can check if your Note 7 is affekted from the recall process
.

Or maybe that site just wants to steal your imei.

JHimmelbauer said:
Maybe for interesting:
On the site http://cybersvc2.samsungcsportal.com/imei_check you can check if your Note 7 is affekted from the recall process
.
Click to expand...
Click to collapse
The I'm calling BS on that site....
Put any number in even if it's too short and it tells you the device is fine (see screenshot I took).
I'd say they're harvesting IMEI numbers.

Don't give out your IMEI number to any unauthorized party, here in Canada if registered with IMEI number for recall, you may get a replacement delivered to the door, which means if you gave out the IMEI number, you might be screwed.

a quick check on whois shows its owned by samsung itself, also when logging onto the uae support site from their home page links to the same web address.
I checked both imeis for the dual sim, the primary number flags up as faulty the second imei flags up as fine lol
For example goto samsung gulf home page and click on product registration it redirects to here.
https://mcybersvc1.samsungcsportal.com:83/ae/page/login_main

Seems pretty legit.
http://www.samsung.com/sg/support/warranty/
If u go down to mobile device warranty u will find a similar server address
https://cybersvc2.samsungcsportal.com/cyberservice/csc/account/login01.jsp
I tried a bunch of fake different numbers and it says mine not on recall list but when i enter my real imei then mine is on the recall list
Mine is canadian

Legit or not I put the IMEI of the device I shipped back and got the below so makes me feel better I sent it back.

It's samsung's site see http://www.whois.com/whois/samsungcsportal.com

I'm quite sure this site was set up only to verify that the IMEI is from a phone delivered to markets that are covered by the recall, and is not indicating that the phone has one of the batteries that will fail.
I'm not in any way suggesting you ignore the recall ... just that you shouldn't assume that your risk of malfunction is any greater than it was prior your use of this site.

If the site is to be believed, my Galaxy Note 7 is affected...

My device (Dubai FD version, Vietnam made) is also affected - I have done now some charging tests and checked the akku temerature with Phone info+
Wireless charging is allways around 35.5 - 36.2 celsius
Fast charging with cable and power supply goes up to 38.8 celsius
Think this is OK, all lower as 60 degrees celsius is no dangerous for the device - and the life around my phone
.

Ok so I've got the 930FD and has 2 different IMEI, ONE AFFECTED AND ONE NOT. WAS TOLD THT SINCE IT IS THE INTERNATIONAL VERSION I NEED TO CONTACT THE SELLER FROM EBAY AS IT IS AN INTERNATION VERSION AND THE EXHANGE PROGRAM IS ONLY GOT US VARRIEDNTS
Sent from my SM-N930F using XDA-Developers mobile app

eyesofice said:
Ok so I've got the 930FD and gas 2 different IMEI's
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Click to collapse
I would strongly suggest you either remove those images or obscure the IMEIs ...

Yes all FD Duos Version have a 1rst IMEI affected, i thing this page have all SDI base, so all phones with SDI it will show you as affected

CACV said:
Yes all FD Duos Version have a 1rst IMEI affected, i thing this page have all SDI base, so all phones with SDI it will show you as affected
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Click to collapse
Well I spoke with the seller I bought it from on ebay and he said he is going to replace it. I've got to send it to him and then he is gonna send it back so just to be safe Ill get a replacement.

eyesofice said:
Well I spoke with the seller I bought it from on ebay and he said he is going to replace it. I've got to send it to him and then he is gonna send it back so just to be safe Ill get a replacement.
Click to expand...
Click to collapse
I saw your post, ebay seller is never xxxx?
I want to know the process you're going to have in order to retunr, i buy same model from this seller.
Thanks

CACV said:
I saw your post, ebay seller is never xxxx?
I want to know the process you're going to have in order to retunr, i buy same model from this seller.
Thanks
Click to expand...
Click to collapse
So far what I have done is contacted the seller via ebay and asked what are the return options as there is a recall on the note. The first email he said that Samsung was not sure yet if this one was affected so I used the following tool provided: http://cybersvc2.samsungcsportal.com/imei_check.
I took a screen shot of this proving that the tool said it is affected by the recall and sent it to the eBay seller. From there I was told to ship it directly back to them and they will ship it over seas and get me a full replacement.

Related

[Q] phone cannot be unlocked (IMEI unrecognized)

I recently got a refurbished Dinc 2. The GSM part cannot be unlocked. The unlock service said the IMEI couldn't be recognized by HTC. Is it possible that this phone has been tampered and the IMEI has been changed? I also found the serial numbers under the battery (beginning with HT) and from the phone settings (beginning with MB) are different. All other things seem normal. The ESN is clean since I activated on pageplus. I am concerned with the history of the phone.
Did you get the refurbished incredible 2 for a replacement from Verizon or from someone else?
nitsua98 said:
Did you get the refurbished incredible 2 for a replacement from Verizon or from someone else?
Click to expand...
Click to collapse
from ebay. Thanks.
SIRTF said:
from ebay. Thanks.
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Click to collapse
Is it like a "new" refurbished? Like, after it was refurbished had it been used?
nitsua98 said:
Is it like a "new" refurbished? Like, after it was refurbished had it been used?
Click to expand...
Click to collapse
Yes, it is like a "new" refurbished. The condition looks very good, no any scratch/wear all over the phone. The screen protector with the words "remove before use" and "certified pre-owned" was still on. The verizon global sim card was in it. But I did find some photos in the micro sd card in the phone.
Okay idk much about this kind of stuff but I did some reading on this Wikipedia article and it seems to maybe your imei was changed or maybe someone changed another phones imei to yours. I honestly have no clue, just putting out suggestions.
Edit: maybe the box is not original box the phone came with.
nitsua98 said:
Okay idk much about this kind of stuff but I did some reading on this Wikipedia article and it seems to maybe your imei was changed or maybe someone changed another phones imei to yours. I honestly have no clue, just putting out suggestions.
Edit: maybe the box is not original box the phone came with.
Click to expand...
Click to collapse
I´m having the exact same problem. I got a replacement phone from Best Buy, although the carrier was Verizon, the phones at Best Buy were 100$ cheaper. Anyway, I used their geek squad insurance thing, and I got a phone, minus battery, and a service receipt. The IMEI did not appear on the receipt, nor in on the sticker on the back of the phone. Now there may have been an IMEI that was valid at one point on the phone,but me, being a dumbass, either never took the time to copy it down, or did so on a computer I no longer have or a piece of paper I left somewhere else.
Is there any way we can root around and find the correct IMEI, or figure out the IMEI based on the MEID? Is this the sort of record they would keep in their database?
(I have a new thread describing my problem in more detail HERE:
http://forum.xda-developers.com/showthread.php?t=2103068
Refurb phones will not be in standard htc database these unlockers have.
Most tell you if the phone is a refurb no code will be found. Some have unlockers will have the code but cost much more.
BTW XTC Clip will s-off and sim unlock your phone.

Used phone IMEI tag torn off

Hey all,
I've just bought a used G3 online, everything is perfect and almost new as stated:good:. But, when i excitedly opened the phone's back cover and removed battery to put my sim card and sd card in, I found out that the IMEI tag has been part torn/cut off with a blade (pic attached).
Now, that is slightly freaking me out as to why has this been done.
Could anyone shed some light on it, as I've 7days left, within which i can return the phone to the seller.
hsyasin said:
Hey all,
I've just bought a used G3 online, everything is perfect and almost new as stated:good:. But, when i excitedly opened the phone's back cover and removed battery to put my sim card and sd card in, I found out that the IMEI tag has been part torn/cut off with a blade (pic attached).
Now, that is slightly freaking me out as to why has this been done.
Could anyone shed some light on it, as I've 7days left, within which i can return the phone to the seller.
Click to expand...
Click to collapse
Looking on my G3, the removed part is the serial number.
Maybe the seller had a refund offer and had to send the S/N ? (usually it's the box one but hum....)
I had 20€ off for a Quick Circle Case, but I sent the label on the box.
Thanks for that raptor2003..
I'm just wondering, can it cause some sort of an issue in the long run, like if i need to get something done under warranty from lg...
FYI: I don't know if i've valid lg warrantly.
In fact is there a way to find out when the phone was manufactured or if i've lg warranty?
hsyasin said:
Thanks for that raptor2003..
I'm just wondering, can it cause some sort of an issue in the long run, like if i need to get something done under warranty from lg...
FYI: I don't know if i've valid lg warrantly.
In fact is there a way to find out when the phone was manufactured or if i've lg warranty?
Click to expand...
Click to collapse
I know there is that with Apple's products, but I don't know if other manufacturers do that.
I've looked a bit to see if we can find the S/N in some software menu. But I haven't found anything. Nothing in the famous hidden menu.
Did you get the phone from Smartfonestore as a refurb?
Thelargeportion said:
Did you get the phone from Smartfonestore as a refurb?
Click to expand...
Click to collapse
Yes i did, and it was a grade A.
Likewise. And mine has the same sticker taken off. I emailed them but got a crap reply; fingers crossed it doesn't break.
Most likely the motherboard was swapped and a new imei was issued
In Australia serial removal usually means the device has been repaired/serviced/not new. These devices are no longer new/ownedby original owner so serials are removed, so can no longer be sold as new. Serial and IMEI are different things. Typically serial is for manufacturer to identify devices. IMEI are for unique device tracking across world/country. IMEI you can check in ABOUT in settings, missing IMEI sticker i wouldn't worry about, make sure it is NOT registered as stolen tho.

new ZF2 didnt arrive, can it be tracked with imei?

bought a second ZF2 from amazon. tracking shows it arrived 9/4 but i dont have it and had to have amazon open an investigation.....thats great but i have to wait for that before i get my new phone. So being i spent $300 on this new item and i dont have it, i am pissed and want to know if it would be possible to track the imei since Asus labels them on the box and i am sure amazon scans that barcode label. Couldnt they track the imei even if the phone is not activated? or would it have to be activated before the imei can be tracked?
i dont know how imei works with an inactive or active unlocked phone. Wouldnt the owner of the phone have to report the imei as stolen? but how would that work on a phone that didnt have a carrier?
Anyone know about this stuff? thanks in advance!
sidenote - i am sure amazon will send me a new phone once i call them in the morning. I did chat for the claim..... but it pisses me off to think someone might have stolen this from my front door. I would kind if like to find it.
Maynard46 said:
bought a second ZF2 from amazon. tracking shows it arrived 9/4 but i dont have it and had to have amazon open an investigation.....thats great but i have to wait for that before i get my new phone. So being i spent $300 on this new item and i dont have it, i am pissed and want to know if it would be possible to track the imei since Asus labels them on the box and i am sure amazon scans that barcode label. Couldnt they track the imei even if the phone is not activated? or would it have to be activated before the imei can be tracked?
i dont know how imei works with an inactive or active unlocked phone. Wouldnt the owner of the phone have to report the imei as stolen? but how would that work on a phone that didnt have a carrier?
Anyone know about this stuff? thanks in advance!
sidenote - i am sure amazon will send me a new phone once i call them in the morning. I did chat for the claim..... but it pisses me off to think someone might have stolen this from my front door. I would kind if like to find it.
Click to expand...
Click to collapse
Depending what country but here in Oz if you supply the police with an imei number of a phone that was stolen it can be blacklisted. That means no carrier here in Australia will allow that phone to be used however if it gets shipped outside Australia there is no problem using the phone...
Sometimes you see these phones for sale on ebay with a title saying "For sale overseas only"...
i am in the US. i know imei can be blacklisted with a carrier, but this is an unopened brand new unlocked phone. No sim, no carrier. plus i am more interested in trying to see if i or amazon can track this phone to find out where it is.
Maynard46 said:
i am in the US. i know imei can be blacklisted with a carrier, but this is an unopened brand new unlocked phone. No sim, no carrier. plus i am more interested in trying to see if i or amazon can track this phone to find out where it is.
Click to expand...
Click to collapse
Was it sold directly by amazon or an amazon seller? if it was by an amazon seller he "might" have a database containing IMEI's of the phones he sell's, if it was amazon then your out of luck they do not keep records of IMEI of any kind, just explain the issue to amazon im sure they will gladly replace the device.
rafyvitto said:
Was it sold directly by amazon or an amazon seller? if it was by an amazon seller he "might" have a database containing IMEI's of the phones he sell's, if it was amazon then your out of luck they do not keep records of IMEI of any kind, just explain the issue to amazon im sure they will gladly replace the device.
Click to expand...
Click to collapse
From Amazon.....not a 3rd party i would be surprised Amazon wont record a serial # or imei # especially since the label is on the outside of the box with a simple barcode label.
Maynard46 said:
bought a second ZF2 from amazon. tracking shows it arrived 9/4 but i dont have it and had to have amazon open an investigation.....thats great but i have to wait for that before i get my new phone. So being i spent $300 on this new item and i dont have it, i am pissed and want to know if it would be possible to track the imei since Asus labels them on the box and i am sure amazon scans that barcode label. Couldnt they track the imei even if the phone is not activated? or would it have to be activated before the imei can be tracked?
i dont know how imei works with an inactive or active unlocked phone. Wouldnt the owner of the phone have to report the imei as stolen? but how would that work on a phone that didnt have a carrier?
Anyone know about this stuff? thanks in advance!
sidenote - i am sure amazon will send me a new phone once i call them in the morning. I did chat for the claim..... but it pisses me off to think someone might have stolen this from my front door. I would kind if like to find it.
Click to expand...
Click to collapse
.....................
I called and they were very good about it. I get the impression this happens a lot. I don't know why they used usps. They make tons of mistakes.
I asked Amazon for the serial number and imei so I can file a police report. Sadly they emailed me the asin number instead. I can not believe they don't keep serial or imei for there products.
Is there a way to get this info from Amazon or even Asus? Police won't take a report with out that info

Sim unlocking recent LG G4s

A number of people are having some trouble unlocking recent LG G4s (particularly UK / Vodafone H815, but probably others).
The general trend is that phones with serial numbers starting with 511... (Manufactured November 2015) cannot be unlocked by any third party service currently - the current (inexpert) theory is that the IMEI databases being used are not up to date, and hope is that these databases will be updated in future.
IMEIs that are currently impossible to unlock seem to be anything above about 359872067......
If anyone succeeds with any service, please report.
Successes reported from:
* Cell unlocker dot net (likely delayed whilst they check their alternate database
* eBay item 261160583898 (Thanks Kamran)
It's possible these IMEIs are starting to trickle out more widely.
stevoss said:
A number of people are having some trouble unlocking recent LG G4s (particularly UK / Vodafone H815, but probably others).
The general trend is that phones with serial numbers starting with 511... (Manufactured November 2015) cannot be unlocked by any third party service currently - the current (inexpert) theory is that the IMEI databases being used are not up to date, and hope is that these databases will be updated in future.
IMEIs that are currently impossible to unlock seem to be anything above about 359872067......
If anyone succeeds with any service, please report.
Click to expand...
Click to collapse
Aren't allvH815's, including the UK ones that are GBR models on the boxes, factory unlocked?
Sent from my LG-H815 using Tapatalk
daniel4653 said:
Aren't allvH815's, including the UK ones that are GBR models on the boxes, factory unlocked?
Sent from my LG-H815 using Tapatalk
Click to expand...
Click to collapse
At least the ones supplied by Vodafone seem to be locked. I think they have VDF on the box instead of GBR, but aside from the simlock I think they are identical.
Okay, I have a confirmed unlock of a 511 / November phone, with an IMEI in the 3598720679 range (so anything lower than that number is probably doable, possibly higher too)
The unlock was from cell unlocker dot net (I have no relationship with them)
They initially said they couldn't find the IMEI in their database but were checking an alternative source. After 3.5 days they found it and sent me a working unlock code.
They are not the cheapest, but may be worth a try. Please post any alternatives
Just got an unlock code and have got my 511 g4 free from the clutches for vodastone via an ebay seller not sure if I can post the links here but you can search for item no 261160583898
Kamran9558 said:
Just got an unlock code and have got my 511 g4 free from the clutches for vodastone via an ebay seller not sure if I can post the links here but you can search for item no 261160583898
Click to expand...
Click to collapse
Great stuff, thanks - I updated the first post with details
stevoss said:
Great stuff, thanks - I updated the first post with details
Click to expand...
Click to collapse
Cheers mate, we got there in the end
Kamran9558 said:
Just got an unlock code and have got my 511 g4 free from the clutches for vodastone via an ebay seller not sure if I can post the links here but you can search for item no 261160583898
Click to expand...
Click to collapse
This seller still can't find my IMEI beginning 3598720677.
stevoss said:
Okay, I have a confirmed unlock of a 511 / November phone, with an IMEI in the 3598720679 range (so anything lower than that number is probably doable, possibly higher too)
The unlock was from cell unlocker dot net (I have no relationship with them)
They initially said they couldn't find the IMEI in their database but were checking an alternative source. After 3.5 days they found it and sent me a working unlock code.
They are not the cheapest, but may be worth a try. Please post any alternatives
Click to expand...
Click to collapse
Glad you finally got yours unlocked, I've just put an order through with CellUnlocker, hopefully they can find mine. It'll be a bonus if it doesn't take as long as yours!
I'll report back here if/when CellUnlocker come through.
Hi,
Last night I used eBay seller 261160583898 as user kamran9558 posted and it has worked for me too!
My phone is a 511 (1.1), I bought the code last night and received it within 10 minutes, all done and now unlocked, very quick and the instructions were also helpful, really happy now
Thanks to kamran9558 for the eBay number and to all for your help.
Will_WF said:
Glad you finally got yours unlocked, I've just put an order through with CellUnlocker, hopefully they can find mine. It'll be a bonus if it doesn't take as long as yours!
I'll report back here if/when CellUnlocker come through.
Click to expand...
Click to collapse
Got my unlock code from CellUnlocker within 20 minutes. Worked perfectly. Thanks!
another confirmation
today i have unlocked my 511 v1.1 phone from the same ebay seller (item# 261160583898 seller:
yz.communications.ltd) that could not unlock it 2 days ago.
at last i am very happy with the result
very good phone, for very good price, latest model (manufactured Nov15!), hopefully free from teething problems, fully unlocked.
two minor niggles now
1. are there any cons on flashing the stock ROM to free from Vodafone branding? if not what is the best/easiest way to do it? also what is the best version to flash? euro or uk? where do i find them?
2. is there a way to cash out on the useless to me £10 credit and vodafone sim card?
thanks in advance
gvsb71 said:
2. is there a way to cash out on the useless to me £10 credit and vodafone sim card?
thanks in advance
Click to expand...
Click to collapse
You can use it for google play credit to pay for apps.
silverblack said:
You can use it for google play credit to pay for apps.
Click to expand...
Click to collapse
I haven't tried myself, but I'm pretty certain Vodafone removed carrier billing for the Play store a while ago.
http://www.androidpolice.com/2013/1...rmany-italy-and-spain-no-explanation-offered/
ok, i have an issue. i have just unlocked my 511 and worked fine for an hour but i now stuck on the vodafone boot screen. No idea what happened and i have not been able to find a solution online.
Just unlocked my 511 from the eBay guy. My IMEI is 3598720677 and above.
Loving the phone so far and battery life is decent.
I just hope I don't get the same problem as the guy above me lol.

IMEI question

I bought an unlocked Galaxy S20+ on OfferUp (SM-G986U1) at a great price. Everything looks and works as expected. Initially it looked like the software couldn't be updated (Android security update: March 1, 2020; current version: ...ATBN). When I tried to update the software, this message appeared: "Your current software version isn't supported. Visit a service center."
I was able to reinstall the factory image using Odin, and updating has been smooth since then. I'm currently running the latest version: ...ATG2, security update: July 1, 2020. Everything is working great, with absolutely no issues. I'm using the phone with AT&T.
I tried to register the phone to my account at Samsung.com, but it said that the IMEI was invalid. I looked up the IMEI on various IMEI checking sites, and they all claim that the device is a Galaxy Note 4 (SM-N910C) from 2014. That seems really odd, since it's most definitely a Galaxy S20+ (SM-G986U1, manufactured on January 20, 2020, according to DevCheck.)
Does anyone know what's going on here? Are IMEIs ever reused? I thought that an IMEI was unique for any given device.
I thought I'd check here before asking Samsung Support.
Thanks!
--Ron
XDA Labs mobile app detected my device (SM-G981W) also as a note 4 so I wouldn't be concerned about imei sites incorrectly showing it as something else.
Check the Samsung members app (galaxy store if you don't have it). From the Get Help tab in the app it will display your model # and also give you the option to register so i would try that to see if it is detected correctly, and are able to register.
I can live with the fact that IMEI checking sites report the wrong model number, but it's odd that I keep getting "invalid IMEI" messages when I try to register my device at Samsung.com or through the Samsung Members app. It's not a huge deal, since everything is working perfectly and it looks like you have to provide proof of purchase to submit any warranty claims, which I can't since I bought the phone used on OfferUp, but it's just odd that an invalid IMEI keeps being reported, even by Samsung.
--Ron
dutch_in_seattle said:
I can live with the fact that IMEI checking sites report the wrong model number, but it's odd that I keep getting "invalid IMEI" messages when I try to register my device at Samsung.com or through the Samsung Members app. It's not a huge deal, since everything is working perfectly and it looks like you have to provide proof of purchase to submit any warranty claims, which I can't since I bought the phone used on OfferUp, but it's just odd that an invalid IMEI keeps being reported, even by Samsung.
--Ron
Click to expand...
Click to collapse
Previous owner must have registered it already
>> Previous owner must have registered it already.
So that makes warranty meaningless. If it's already registered to someone else's account and I buy that phone from that person, I can no longer register the phone to my own account? That effectively renders the warranty useless, particularly also because I need to provide proof of purchase to even be able to register. My Galaxy S20+ is working perfectly at the moment, and I have no reason to believe it won't continue to do that, but it's frustrating that the one-year warranty is only imaginary in my case, even though the phone was released only a couple of months ago. It looks like the one-year warranty only applies to the original buyer, not to whoever buy a Samsung phone used.
Google seems to work the same way with their Pixels.
That's one thing that Apple does really well. Warranty is directly tied to a piece of hardware (serial number) and not to a user account. You don't need to register a device to 'activate' the warranty. The iPad Pro that I bought on OfferUp still has AppleCare+ on it till the end of this year. Nothing needed to be transferred or anything. You can go to a website, punch in the serial number, and you know immediately what the warranty status is. I can walk into any Apple store and make a warranty claim if necessary.
(I'll still take an Android phone any day over an iPhone, but still...)
--Ron
its also likely they changed the imei to that of a note 4 maybe it wasnt a unlocked u1 model but they changed imei to sim unlock it and flashed to u1 firmware and imei was originally registered to a note 4
As far as I know, the 'U1' model is the unlocked version coming straight from Samsung. The 'U' model is locked and tied to a specific carrier (say, AT&T).
Apparently it's possible to change the IMEI of a phone, but it's quite a hassle. It's ultimately not a huge deal, since everything is working like a charm, but it's odd...
--Ron

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