Develop Bugs

HELP! My phone gets hot and restarts! Please look for more info inside!

Hello dear friends!
HTC let me down Kind of stupid phones indeed at least desire...
I have my phone for quite a time now, it is rooted with unrewoked, clockwork recovery and s-on. I flashed many different roms in the past and everything was brilliant. In a pas half-a-year or so I stayed with only one ROM - MIUI-Au. I kept updating it to the newer versions and so on and on. Never had any random reboot or something. At least maybe it was because of some strange app or something else. But now it started to reboot randomly and constantly!
Phone gets hot abit and it just reboots, and never comes to android homescreen again, until I put out the battery, hold it for few minutes, pop it back and then it boots. But as soon as start to play music, or run a game the phone gets hot abit and reboots again. and so on and on. I thought maybe it was a miui issue. So I tried to flash different roms, but guess what? None of the even boot! The main screen shows and with the same second it bootloops again and forever!... (
Even from recovery it sometimes reboots randomly. So i managed somehow to flash my miui back and it at least boots. But it is very unstable now, I barely can use my phone now
PLEASE WHO CAN HELP ME????
My warranty probably out of date, and my phone is rooted, I dont think HTC would accept it...
any thoughts? friends?

What have you set the CPU max to?
Sent from my HTC Desire using xda premium

Thank you for response! Appreciate, really!! I didn't set it, I left everything by default I think! Because as i said, i even tried flashing different roms, not only miui.
What else could be? By the way, with stock froyo rom If I remember correctly, sometimes it became extremely hot, but I didnt get any reboots from that. But now, it gets just a little bit hot and it seems that this causes the reboot...

Now what I just noticed, I get reboots even when the phone is idle. And it is not even warm!

If its not getting hot then I'm confused lol. It sounds like a actual hardware fault. Sorry I can't help with this one
Sent from my HTC Desire using xda premium

cluendo said:
My warranty probably out of date, and my phone is rooted, I dont think HTC would accept it...
any thoughts? friends?
Click to expand...
Click to collapse
try and get it taken back to stock if you dare.
The phone hasn't been out 2 years yet, which is how long the warranty is.

Thank you! But is there any possibility to fix it without HTC involvement? Maybe it is not hardware issue ? Can it be because phone is rooted and I flashed many roms to it ? I didnt try AOSP roms since reboots started, I will try to pop in Cyanogenmod or other and see if I will get reboots.
Would rerooting my phone and updating my recovery fix the problem?
and Note: yesterday I tried to S-OFF my phone, but I can't even do that with my unstable MIUI. It rebooted in the middle of the process..

I had a similar problem, apparently it's not uncommon on the early revisions. I sent mine to HTC and they replaced the mainboard.

Thank you for answer! But what if my phone is bought through a contractor?
Can just call HTC and ask the for repair? Or should I contact my contractor first ?

Just give them a call and they will try to help you out. I had a very good customer service experience with them when my desire had some issues.
They will require a proof of purchase though. If you managed to get the receipt from your "contractor" (I am unsure what you mean by a contractor), then there should be no problem.

Sorry for misleading word, I meant T-Mobile. I bought my phone under contract. I think I have a receipt. I even have whole box and stuff of the phone somewhere in my drawer.(just sayin ). So how is customer service of HTC? Poor, good ? I heard you need to tell them that you did a factory reset and that didn't help. Is that true. Also if I will unroot my phone, will they know it was rooted anyhow?
Ahhh....this overheating issue seems common. How they can release faulty phones?? No clue.
thanks for answers mates!

In Singapore, HTC service is really good. Phone was still under warranty.
It took me just one (real) call to confirm a repair order. The first call I was just checking to see what options were available to me.
The second call was an actual repair request. And the third call was me pestering them for a pickup date. heehee
In Singapore, repairs were done via courier. They picked it up and 1 working day later, they sent it back.
Naturally, you will probably need to impress upon them that you tried everything to fix your phone (which I hope you did which includes proving to yourself that it's not the ROMs fault).
You will definitely need to reset everything back to zero. In my case, I downloaded an RUU to totally reset everything back to STOCK, which included removing clockworkmod recovery. You WILL need to create a goldcard for this though so bear in mind that it's not exactly a case of a simple flashing procedure. At least not if you don't already have a goldcard.

Sorry if I overread it at some point, but you speculated at the beginning there could be some faulty app causing this, but you never meantioned performing a full wipe. Have you full wiped yet? Just to make sure it is indeed no software problem.
greets

Thank you for your answers. At the moment I have SuperNova classic ROM. ( 2.3.3 + Sense 2.1) But my phone crashes again and again, it is so annoying and causes me so much trouble.
I never tried a reset or unroot and return to original rom. Im just wondering now, would this help to remove or at least remove those reboots?
Today I was in my work and i was keeping my phone in my jeans pocket. it got hot as u would expect when keeping in pocket and suddenly it rebooten, then it went into a bootloop and started to bootloop 7 times in a row quickly. then again and again. It became very hot at that time.
For the interest, what exact hardware faults causes these reboots and why phone gets even hotter if you keep it on boot loop. If I keep phone cold, the rom usualy stays normal, without reboots. but as soon as I start using my phone, texting or calling for at least 5minutes of using it just reboots.
as I said- really annoying thing :S
I remember my happy times with miui, apps and no reboots Was fun!
cheers for helping!

I would give full wipe / factory reset a chance, and maybe RUU.
At least try it before sending phone to htc.

It is hardware problem, search forum. Fresh ROM without SD card, enabled WIFI and GPS, running G navigation, back of the phone is warm - restart after few minutes.
Maybe someone know how to read info form the phone right before reset? We could understand why the phone is reseting and hopefully add some patch.

Reboot-loop experience
Hey,
i had the same problem over the last few months: In the beginning my phone restarted only when it got hot, but it got worse over the last few weeks, in the end i was not able to use two apps at the same time (music and mytracks) or even to surf the internet longer than a few minutes. The problem did noticeably decrease when the phone was cool - tested by putting it on a fan or in the fridge. Yet, Skype was regularly killing it. As i really love my phone (and especially the AMOLED-Screen!) i did not want to resign. The battery cover contains some metal which is supposed to enhance heat dissipation - so i attached a little thermal pad to the hotter bottom of the phone to improve contact with the head spreader. Unfortunately it did not entirely fix the problem. Yes, it improved the situation a little, but it got even worse after a week or two - in the end i had to turn it in.
So i decided to take it to the Telekom-Shop. They were very kind and told me they would call the other day to confirm that the replacement would have been shipped. It took a few days longer, but i got a phone with the AMOLED-Screen! The employee said it was a used mainboard in a new case, completely refurbished. They only replaced the main unit, i kept the battery, sd-card, charger and so on. Now i have a working Desire again!
Terminator

Similar?
Hi i on the other hand have similar problem, qiute anoying one, my desire, cm7 hboot, s-off, insert coin cm7 rom, have phone freezing in diferent situations, sometimes its working sometimes just freezez and i need to get battery out and turn it one and sometimes several times in row to get it working again???? RUU and go to give phone in service? plaese advice?

@cp6ija Sandisk SD card? If yes, smash it.

nvm
cant delete post so just posting gibberish

Weird issues with my 2nd HTC Desire Z

Love the phone but getting kind of sick of this stuff. The phone has been crashing lately, went into a boot loop today that took me at least half an hour to get working again (pulled the sim, sd card and battery till it worked), about 5 minutes ago my phone was on charge and I was sending sms messages using browser texting, and I noticed I hadn't received any replies for a while, so I looked at my phone and noticed it was a phone icon with a red triangle and a red exclamation mark, I pulled the battery and everything booted up like normal, then I went to unlock my phone a minute later and it wasn't responding, but the green notification led was flashing. This is the second phone I've bought, this time with warranty so that's good, I generally really like the phone and I feel if I can fix these weird problems and get the battery life a little better it'll be perfect. Anyone have any ideas? I was thinking of doing a factory restore but I basically just got this phone, and I have so many apps installed (May possibly the problem). I'm running Juice Defender Beta... I think I might try and use Ultimate and not beta and see if that helps the situation, other then that, any ideas guys?
Okay so right now after rebooting my phone again, the phone locked and isn't responding again with the bottom soft keys lit up. This phone is driving me crazy I'm going to uninstall juice defender see if that helps.

Is the phone rooted? If you installed a buggy custom rom it could cause the problems you're seeing.
Sent from my T-Mobile G2 using XDA App

jgummeson said:
Is the phone rooted? If you installed a buggy custom rom it could cause the problems you're seeing.
Sent from my T-Mobile G2 using XDA App
Click to expand...
Click to collapse
Thanks for the reply, my phone is completely stock running the 2.3.3 OTA firmware. I uninstalled a few programs, juice defender beta being one of them and everything is working wonderfully now hmmm, besides my poor battery life of course.

Just had another crash while downloading 2 things from the market and now I have the red triangle and exclamation mark thing again..

And now my phone isn't turning on again!. I'm having so much luck with these wonderful devices. What should I do?

the only things, that comes to my mind needs root. root breaks your warranty.
So - i would try factory reset and after this, if it wount help, give it back to the shop for repair.

The red triangle/exclamation mark is stock recovery, you can pull up a menu in it by pressing vol up + power.
Do you get any error messages in that recovery? especially along the lines of:
E: Can't mount cache
If so, it might be a bad emmc chip.
-Nipqer

I didn't see any errors and now the phone wont turn on at all. Looks like I'll have to take it back

Okay so I got a brand new one replaced through warranty, it was the 28th day of the 28 day return period and it was the last one in stock, this one has nothing wrong with the screen which is good. Anyway I was wondering if anyone is willing to bounce ideas off me as to why this has happened to me twice. Bad apps? Juice defender? Custom launcher? (Zeam)? I find it hard to believe this is possible, but it could be.

Definitely don't think it was Zeam. Could just be rotten luck. Perhaps try installing your desired apps one at a time to verify that wasn't the cause. Best of luck.
Sent from my HTC Vision using XDA App

Ditamae said:
Definitely don't think it was Zeam. Could just be rotten luck. Perhaps try installing your desired apps one at a time to verify that wasn't the cause. Best of luck.
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
Good because I like Zeam . The problem with that is it's pretty much impossible to narrow it down like that, the first one took 3 months to die, second one took 2 weeks, I can't install an app then wait until it dies then determine that's the app that does it.

Don't think it was apps that caused your device to behave like that. Probably just faulty device...
Sent from my GT-I9100 using Tapatalk

mikk_ said:
Don't think it was apps that caused your device to behave like that. Probably just faulty device...
Sent from my GT-I9100 using Tapatalk
Click to expand...
Click to collapse
I think this has to be the case, an app couldn't fry the device like that could it? Even if it was trying to? I just sincerely hope this one isn't faulty... 3rd times the charm . So basically everyone's in agreement I don't have to do anything special just use the device like normal? Some people are saying don't install too many things, while others are saying just use it like normal what do you guys think. I don't think the amount of apps installed would do that, I had plenty of space left on my phone.

JDogg1329 said:
Okay so I got a brand new one replaced through warranty, it was the 28th day of the 28 day return period and it was the last one in stock, this one has nothing wrong with the screen which is good. Anyway I was wondering if anyone is willing to bounce ideas off me as to why this has happened to me twice. Bad apps? Juice defender? Custom launcher? (Zeam)? I find it hard to believe this is possible, but it could be.
Click to expand...
Click to collapse
It's probably closer to what Nipqer said with bad EMMC chip. I fully bricked my Desire Z and boy the s--t I did to that phone warranty would have been gone in a few seconds of research. I mean I rooted it, flashed it well over a hundred times. I took it into the HTC repair shop opened up my phone into CWM -- remember if a tech sees CWM -- warranty voided period. I showed him the E:/ can't mount error and he replaced the phone no questions asked. I think this is something that HTC is keeping under wraps instead of doing a massive recall just replacing any unit where this occurs no questions asked. Probably worried about getting a massive class action lawsuit where a judge will force them into doing a recall and giving thier customers a major settlement. Obviously this is only speculation, but I also talked to a good friend who is the west coast business manager for all of Rogers in Canada and he said that every Desire Z that is having problems is getting returned no questions asked, and he said that is completely out of the ordinary for HTC. So my guess something is up and we will never really find out the truth, just count your blessings with this.

Hmm interesting, thanks for your reply gave me something to think about. I guess it makes sense, the phones over a year old and HTC doesn't want to deal with it. I was surprised how quickly and easily I walked out of the Vodafone store with a brand new desire z, tho I've never done it before and it could be standard procedure. Anyway I hope this ones okay, otherwise I'll just take it back again.

[Q] Did I get a bad Galaxy Nexus?

It looks like I've got serious sleep of death issues. Here's what's happened so far.
I got the phone on Thursday afternoon. As soon as I started it up, it performed an update to 4.0.4. After entering my account info, a bunch of my old apps were restored and I installed a few more. Thursday night, the phone froze in sleep mode and I couldn't wake it up. Pulled the battery and everything was fine, didn't think too much about it.
Friday I got two similar lock ups, one in the afternoon and one at night. Had to pull the battery both times. I uninstalled any apps that I was no longer using or did not use too much.
Saturday three lock ups! Once while connected to the wall charger. At this point I uninstalled every downloaded app and powered the phone off overnight.
Sunday morning (today) I got a lock up in the morning and finally did a factory reset and did not allow any old apps to be imported. The only thing I have installed now, besides the stock apps, is Google Voice. And my phone just locked up again...
Is there anything else I can do at this point or should I just send this back to Google for a replacement?

Try to do a clean install ... or wipe your cache and Dalvik cache

and your bone stock I would DEFINately bring it back ive installed countless roms and kernels and never pulled battery yet you didnt need to spend your money on a defective phone

irizwan said:
I believe theres a rouge app responsible .. try a clean install then don't install any apps then check
Click to expand...
Click to collapse
He just said he did this.
Anyways, try flashing a kernel and raising the minimum value slightly, saw this fix every SoD on the G2x forums. You'll need CPU Master or something similar.
I'm using CPU Master Pro, in case you were wondering.
Sent from my Galaxy Nexus using Tapatalk 2

Unroot and reroot. Problem should be solved.

Sarumiso said:
It looks like I've got serious sleep of death issues. Here's what's happened so far.
I got the phone on Thursday afternoon. As soon as I started it up, it performed an update to 4.0.4. After entering my account info, a bunch of my old apps were restored and I installed a few more. Thursday night, the phone froze in sleep mode and I couldn't wake it up. Pulled the battery and everything was fine, didn't think too much about it.
Friday I got two similar lock ups, one in the afternoon and one at night. Had to pull the battery both times. I uninstalled any apps that I was no longer using or did not use too much.
Saturday three lock ups! Once while connected to the wall charger. At this point I uninstalled every downloaded app and powered the phone off overnight.
Sunday morning (today) I got a lock up in the morning and finally did a factory reset and did not allow any old apps to be imported. The only thing I have installed now, besides the stock apps, is Google Voice. And my phone just locked up again...
Is there anything else I can do at this point or should I just send this back to Google for a replacement?
Click to expand...
Click to collapse
Install a custom kernel and change your minimum CPU to 700mhz. Fixed my sods. Honestly though I'd go for an exchange.
Sent from my Galaxy Nexus using xda premium

Please update as i am planning on getting a gnex from the play store soon and would like to know what happens
Sent from my SAMSUNG-SGH-I897 using XDA

Toad858 said:
Please update as i am planning on getting a gnex from the play store soon and would like to know what happens
Sent from my SAMSUNG-SGH-I897 using XDA
Click to expand...
Click to collapse
Just get the Gnex, geesh. There's lemons with every product, not just phones.
Sent from my Galaxy Nexus using Tapatalk 2

Might be a bad Sim card

Thanks for the advice everyone. I ended up contacting Google who transferred me to Samsung for an RMA. During the course of the call, they had me try to reset the phone from recovery mode and I found that my phone can't go into recovery mode. Holding VolUp + Power resulted in a regular system boot. If I go to fastboot and try to enter recovery, I just get a little droid lying down with a red triangle and exclamation point.
At this point I'm thinking that first upgrade to 4.0.4 must have been corrupted somehow. I'm looking at trying to reflash it via Odin since I'm not looking forward to a week or more without a smartphone and the fact that the Samsung rep made me a little nervous by the number of times she said "might", "maybe" and "possibly" when talking about not charging me for a second phone during the RMA process.

Sarumiso said:
Thanks for the advice everyone. I ended up contacting Google who transferred me to Samsung for an RMA. During the course of the call, they had me try to reset the phone from recovery mode and I found that my phone can't go into recovery mode. Holding VolUp + Power resulted in a regular system boot. If I go to fastboot and try to enter recovery, I just get a little droid lying down with a red triangle and exclamation point.
At this point I'm thinking that first upgrade to 4.0.4 must have been corrupted somehow. I'm looking at trying to reflash it via Odin since I'm not looking forward to a week or more without a smartphone and the fact that the Samsung rep made me a little nervous by the number of times she said "might", "maybe" and "possibly" when talking about not charging me for a second phone during the RMA process.
Click to expand...
Click to collapse
To go to Bootloader mode requires VolUP+VoldDOWN+Power button

suggest returning defective phone
You phone seems defective.
I realize you don't want to send it back, but getting stuck with a bad phone can drive you crazy.
When I bought my Evo 3D phone a year ago, after the update, it started to reboot at random times. After talking to their support, with no solution, I insisted on a new unit.
Once I got the new phone, I had no problems ever again.
Now I have the Galaxy Nexus, and I used it a lot the first few days to make sure it wasn't defective.
I hope you can find a solution, but if you don't, consider getting a new unit. It's not worth the hassle of keeping a questionable unit.

Have u tried to unroot yet??? It fixes all the problems u could possibly have.
Use Wug's toolkit to fix this issue.

[Q] Brand New Note 3 problem

Hi guys, I have a weird problem and I need your advice.
My brand new galaxy Note 3 Sm-N900T is having screen blackouts....
Its like after the screen timeout the screen goes off and then when I press the power button it doesn't go back on again.
Or if I turn the screen off it doesn't go back on again... the buttons are working the sounds are on, I can answer calls and everything but the screen is black.
If I play with it (pressing power or home buttons) for a while it comes back on. Sometimes the phone restarts (rarely, I think because i press power button).
I have tried everything from playing with settings to wiping the cache and resetting the phone few times.
It looks like its a software issue to me, or maybe sensor.. but i think that when power button is pressed the screen should turn on regardless of sensors.
I do have the custom S-Case but I had the issue even before I got that.
Now.. I have few choices :
1. Go to t-Mobile and get a replacement.. probably refurbished, not a fact that the problem will away because I heard of lots of people having this issue ...
I of course do not want to do that.. I have this phone for less than a month.
2. Wait for KitKat....
3. install some kind of custom rom and see if problem goes away.
If anyone can help, Id really appreciate it.

I would do an exchange.. you paid good money for it and a defect is a defect, I wouldn't depend on a 3rd party patch for this
Sent from my SM-N900T using Tapatalk

?
go to the store for change this defective note.

This may be jelly bean bug... Lots and lots of people report the same problem...
If I replace my piece I will probably get a refurbished one with a great chance of having this or some kind of another problem......

Keda_P said:
This may be jelly bean bug... Lots and lots of people report the same problem...
If I replace my piece I will probably get a refurbished one with a great chance of having this or some kind of another problem......
Click to expand...
Click to collapse
sucks man.
I know on my htc onei have the purple camera problem but everything else was fine. they had to send me 2 replacements because the first one had a yellow screen and worse camera then mines.
Tmobile doesnt even check there replacement. Most of the time there phones that people traded in. And all they do with those is a power on check.
Now if you just got the phone and within the 14 exchange you can take it to the store and get a brand new one.

Had it for more than 2 weeks now.. since i was always playing with it i did not notice the problem .. (the screen was always on).
I called Samsung and Tmobile. I told tmobile that samsung said i have a defective phone. so Tmobile is sending me a "Like new" phone meaning that someone returned it within 14 days. I get to check it and if i dont like it i will just send them their phone back. and suddenly mine doesnt do the problem for 30 minutes lol.. maybe it got scared. Personally i think that KitKat would fix it.

Any force closes? I had this problem too untill I stopped using the crapy My Magazine bloatware, which was also sometimes force closing...
Sent from my SM-N900T using Tapatalk

No, no force closes, but one time it was funny, a little bit of status bar appeared from the bottom and on top it was a little bit cutoff.... like someone slid the screen up few pixels.
And whatever was cut just came from the bottom. Its weird... for $700 phone it should be flawless... I hope they dont send me crap phone and i hope they dont send my phone to someone else.
How can i get rid of it to see if that was the problem?

My phone works perfect and I had if since the first week they came out. .. It's not a jellybean thing you phone has a problem. ..
Sent from my SM-N900T using XDA Premium 4 mobile app

djtheraven said:
My phone works perfect and I had if since the first week they came out. .. It's not a jellybean thing you phone has a problem. ..
Sent from my SM-N900T using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I figured id try to reflash (not data reset, but reflash via Kies) so far so good no problem.
The whole thing looks like soft prob, not hard.
If it comes back Ill let you know. This could be a nice fix if works.

I'm in nyc, and my local store called the warrenty center and got me a brand new SGS2 one time. It still had all the blue plastic in the sim card and sd card slots, and plastic on the screen. So I'm know they can request it, just depends on your store if they are willing.
Sent from my SM-N900T using Tapatalk

Keda_P said:
I figured id try to reflash (not data reset, but reflash via Kies) so far so good no problem.
The whole thing looks like soft prob, not hard.
If it comes back Ill let you know. This could be a nice fix if works.
Click to expand...
Click to collapse
My sgs2 had problems out of the box. After I installed custom ROM they went away. It does happen. Restored stock via Odin, still no problems. Sometimes the software doesn't flash correctly from the manufacturer.
Sent from the phablet of the year!

noobtoob said:
My sgs2 had problems out of the box. After I installed custom ROM they went away. It does happen. Restored stock via Odin, still no problems. Sometimes the software doesn't flash correctly from the manufacturer.
Sent from the phablet of the year!
Click to expand...
Click to collapse
Well, I dont know what to think anymore... Looks like the problem persists but happens so rare that without the past I wouldnt notice it.
This makes me believe that with KitKat it will probably disappear. If soft changes cause this to go away or be less it means (to me) that the phone is not defective. New phone is still on the way, to bad I did not purchase it at local store... I did it online, so there is no one to yell at.
It will arrive on Feb 6th so I have plenty of time to test my phone, with some luck KitKat will roll out during this time and then I will be able to definitely see. And if new phone is cool I have the option of exchange anyway .
Thank you all for your help, keep posting, its an interesting issue.

:/
Phone went worse and worse everyday ... now the S-Pen "Air Command" doesnt pop up, several weird disfunctions...
Waiting for the replacement.

Help with Tab Pro 8.4

Lately my tablet has been turning off and then going into a loop when it restarts. The only thing that seems to get it out of the loop is when I plug in a charger. I am stock all the way. Any help will be approciated.

You could try wiping cache while in Stock recovery, or doing a factory reset and see if that helps, otherwise you might have to trace down to see if a specific app causes this problem
Sent from my Nexus 6P using Tapatalk

Well factory reset did not help ....

Neither did wiping the cache ....

uhmump95 said:
Lately my tablet has been turning off and then going into a loop when it restarts. The only thing that seems to get it out of the loop is when I plug in a charger. I am stock all the way. Any help will be approciated.
Click to expand...
Click to collapse
@uhmump95. I was having similar problems about 6 months ago. I was only able to solve the problem by re-flashing the latest OS. If you are not familiar with this process go here for a good tutorial on how to do it. You can also go here to get the latest stock OS for our 8.4 tablets.
I have since moved on to custom ROMS but the above got me out of the same issue you are experiencing. Good luck with getting it fixed quickly.

I have found a cause.
Mine started getting random reboots the same a few months ago, perhaps one month before the warranty ran out. It stopped after a full reset and I assumed it had been a software issue and I let the warranty period expire :silly:
It has happened again a few times, but I have found why: It only happens when the battery is very low. Somehow the battery sensor is not well calibrated, so it never charges over 90% and instead of shutting down when it gets low it keeps working till it malfunctions.
I don't know how to repair it, though. I haven't rooted it yet and I'd rather not remove the screen to get to the battery for now. Should the problem start being too cumbersome I'll try any of both solutions.
Does anyone know of a less drastic procedure? Thanks.