Develop Bugs

[Q] Samsung Galaxy Note 2 Motion Sensor and Gyroscope not working

hi i just recently bought a galaxy note 2 phablet, im very happy with it every thing works perfectly fine, however i did come across a slight problem which is bugging me alot, as i loaded the phone up it shows you all the tutorials and stuff, for panning and zooming in using motion control.... i did not realise the problem before as i was really happy to just get the phone after so long, My motion sensor and gyroscope functions are not working
i have tried everything from factory reset to restarting , taking the battery out and putting it back in, has anyone stumbled upon this problem, and is there a solution to this problem, whether this is a software glitch/problem or a hardware issue. if anyone can help me please and thanks in advance

*#0*# check there if they are working.
Sent from my GT-N7100 using xda premium

mariosraptor said:
*#0*# check there if they are working.
Sent from my GT-N7100 using xda premium
Click to expand...
Click to collapse
hi thank you for the quick reply, i had a look at what you asked me to do and i did manage to find all the settings, however it looks to me everything is working apart from the light sensor one, all the other settings came up as a PASS apart from the light sensor which came as level 0, which i dont know what that means, while i was on the sensor screen i swiped my hand across the sensor and the screen shifted colour from white to yellow, which is a good indication that it is working , however i went back on the operating system and tried the palm swipe and it did not work, niether did the quick glance, and the pan to zoom features are not working either, i did test the gyrocope settings and it came out as a PASS too, could you explain maybe why this may be happening and what does the level 0 on the light sensor option means, please and thank you , i really do appreciate it.

Lavel 0 says to all phones I have tried including mine. As long as the LUX changes it is working.
Now for your primary problem try to recalibrate gyroscope.
Do it by going settings-motion-advanced settings-gyroscope calibration.
If that does not help try clearing cache in recovery.
If that does not help then backup and try reflashing your rom.
Sent from my GT-N7100 using xda premium

darkgallion said:
hi i just recently bought a galaxy note 2 phablet, im very happy with it every thing works perfectly fine, however i did come across a slight problem which is bugging me alot, as i loaded the phone up it shows you all the tutorials and stuff, for panning and zooming in using motion control.... i did not realise the problem before as i was really happy to just get the phone after so long, My motion sensor and gyroscope functions are not working
i have tried everything from factory reset to restarting , taking the battery out and putting it back in, has anyone stumbled upon this problem, and is there a solution to this problem, whether this is a software glitch/problem or a hardware issue. if anyone can help me please and thanks in advance
Click to expand...
Click to collapse
Hello in response to your issues with the motion sensor. Have you installed a screen protector on your note 2? i noticed that after installing the screen protector on my Note 2 some of the motion actions did not work properly. So if you do have one on remove it and see if that corrects the issue. :good:

Useful help.
This was a very Useful thread, thanks. I've done the tests and came up vitha a fail when i tried my motion sensor. Is it likely to be broken? I'm going to reset to factory settings and pull of my screenprotector and se what happens before i do anything else. Is there anyone out there who has replaced the motion sensor? Is it soldered to the main board? Hard to replace?
Thanks beforehand. Tommie.

i thnk my sensor is nt wrkin... when i do the test, d color is alredy green nd isnt changin nd is vibratin continuosly?? is it broken or somthng lyk dat??

note 2 sensor help
mariosraptor said:
*#0*# check there if they are working.
Sent from my GT-N7100 using xda premium
Click to expand...
Click to collapse
can't get quick glance to work
*#06*# does nothing on my note 2 why? Sensor not working was but stopped for some reason?:crying:

Samsung Galaxy Note 2 Motion Sensor and Gyroscope not working
hi my samsung note 2 was working well for last 2 years bur recenrtly its motion sensor has stopped working.
i have checked all settings, it isnt working at all..
gyroscope and motionsensor tests are fail on checking. please help me, what to do?

I have had the exact same issue. The only way to fix it is to get the whole motherboard replaced. I went into Samsung store and they said that. Issue here is that it costs £145 to replace the main board. The sensors are on the main board itself and that is why it costs a lot to fix. I've been using my Note 2 with no gyroscope for a few months now, going to buy a new phone. Rather buy a brand new phone than get it fixed

just loosen the screw nearest to the microsd card. motion sensor is under it. it work on my phone.

gyroscope sensor
Hi,
my gyroscope is burned and i buy it and now i opened my phone and i don't know how to replace it. Any help is welcome...

haakhan said:
just loosen the screw nearest to the microsd card. motion sensor is under it. it work on my phone.
Click to expand...
Click to collapse
Yeahhh!!!
You are a Hero! I tried nearly everythink since January 2016! I took the screw out, shut down my phone, put it into download mode and pull the battery out.
Im not shure if a restart would do it alone, i did all to be shure. And it now works again. My srew was magnetized! Maybe that was the reason or the chip has
a loosen contact.
Up to now it works great! I thought my sensor was dead.

8.1 Update broke proximity sensor ??

hey guys, maybe someone can help with my pixel 2 XL 64 GB in Germany
Since I upgraded to 8.1 my ambient screen doesn't work properly, black screen on calls and so on. I'm pretty sure it's some change with the proximity sensor. i used some apps to test the sensor and when I clean my screen really hard everything works fine (shows "far" in the test app) but when i just wave without touching the screen, it goes to "near" and doesn't recover until i wipe the screen again ( wtf?). I can't really use the phone like this. I am in contact with Google support but they give the generic suggestions like restart the phone etc.
Everything worked fine under 8.0. i actually went ahead and flashed 8.0 back on and it works properly. it seems like they increased the sensors aggressiveness in 8.1.
For most people the problem gets resolved by taking off the screen protector but I don't have one applied. neither are there any scratches on the display. Maybe my sensor is flawed in some way :/
I also tried the turning on /off adaptive brightness trick, to which there is a thread somewhere.
maybe you guys can share your experiences or fixes,
Thanks and Liebe Grüße from Germany !

grigi93 said:
hey guys, maybe someone can help with my pixel 2 XL 64 GB in Germany
Since I upgraded to 8.1 my ambient screen doesn't work properly, black screen on calls and so on. I'm pretty sure it's some change with the proximity sensor. i used some apps to test the sensor and when I clean my screen really hard everything works fine (shows "far" in the test app) but when i just wave without touching the screen, it goes to "near" and doesn't recover until i wipe the screen again ( wtf?). I can't really use the phone like this. I am in contact with Google support but they give the generic suggestions like restart the phone etc.
Everything worked fine under 8.0. i actually went ahead and flashed 8.0 back on and it works properly. it seems like they increased the sensors aggressiveness in 8.1.
For most people the problem gets resolved by taking off the screen protector but I don't have one applied. neither are there any scratches on the display. Maybe my sensor is flawed in some way :/
I also tried the turning on /off adaptive brightness trick, to which there is a thread somewhere.
maybe you guys can share your experiences or fixes,
Thanks and Liebe Grüße from Germany !
Click to expand...
Click to collapse
I myself had some odd behaviors after updating by using the factory image with the -w removed from the flash-all.bat and ended up starting from scratch due to my cat. (Long story) but anyway, I think you will find a few other folks had bad results of some sort or other after updating. Personally, I would back up everything with TiBu and a good nandroid. ( kill any pin or fingerprint stuff first). Get anything off the internal storage you don't want to lose also.
Worst case you have a few hours of putting it back together and best case you flash from scratch and restore your data partition in TWRP.
If you factor in the time screwing around trying to "fix" it, you might be better off starting over. Unless you did actually install 8.1 from scratch them forget all this. Lol

CyberpodS2 said:
I myself had some odd behaviors after updating by using the factory image with the -w removed from the flash-all.bat and ended up starting from scratch due to my cat. (Long story) but anyway, I think you will find a few other folks had bad results of some sort or other after updating. Personally, I would back up everything with TiBu and a good nandroid. ( kill any pin or fingerprint stuff first). Get anything off the internal storage you don't want to lose also.
Worst case you have a few hours of putting it back together and best case you flash from scratch and restore your data partition in TWRP.
If you factor in the time screwing around trying to "fix" it, you might be better off starting over. Unless you did actually install 8.1 from scratch them forget all this. Lol
Click to expand...
Click to collapse
I did enjoy your cat story a while back! Dang varmints!

FWIW - I received the OTA update on my phone (unlocked version) and the proximity sensor seems to be screwed up. I having the same issues you've described. I've also got the mooshi ion glass screen protector on my phone.

CyberpodS2 said:
I myself had some odd behaviors after updating by using the factory image with the -w removed from the flash-all.bat and ended up starting from scratch due to my cat. (Long story) but anyway, I think you will find a few other folks had bad results of some sort or other after updating. Personally, I would back up everything with TiBu and a good nandroid. ( kill any pin or fingerprint stuff first). Get anything off the internal storage you don't want to lose also.
Worst case you have a few hours of putting it back together and best case you flash from scratch and restore your data partition in TWRP.
If you factor in the time screwing around trying to "fix" it, you might be better off starting over. Unless you did actually install 8.1 from scratch them forget all this. Lol
Click to expand...
Click to collapse
thank you! i already did a fresh factory flash of the 8.1 firmware from the Google devs website. Didn't solve the problem though It works fine on 8.0 so I don't get it.
It's really strange that only a bunch of people experience this problem. I kinda hoped for a functioning phone , at least for 1000 bucks.
I'm considering to get a replacement if nobody finds a fix to this.

Not sure if it'll help, but I installed "Sensors test" by Ettore Zaffaroni. Mine works just fine on 8.1 stock unrooted. The version is the OTA update to DP2.
In the Proximity test, at the bottom of that is says:
Vendor: AMS TAOS
Version: 2
Max Range: 5 cm
Resolution: 1 cm
Current: 01. ma
Maybe check and see if it is the same vendor and version. And if the other numbers match. I measured it activating between 1 1/2 inches and 2 inches, pretty much only directly in front of the sensor. I have a screen protector but with a hole cut out over the sensor.

Same issue here, no screen protector installed. Tried a factory reset without luck, tried safe mode without luck. Only started since 8.1 update.

Since the 8.1 OTA, I'm having an issue where the Always on Display doesn't always stay on and when the screen goes black, I can't use double-tap to wake it back up. I have to use the power button to turn the screen back on. I wonder if it's related to the proximity issue, because it's almost as if the screen thinks you have the phone up to your ear...?

ogarlen said:
Since the 8.1 OTA, I'm having an issue where the Always on Display doesn't always stay on and when the screen goes black, I can't use double-tap to wake it back up. I have to use the power button to turn the screen back on. I wonder if it's related to the proximity issue, because it's almost as if the screen thinks you have the phone up to your ear...?
Click to expand...
Click to collapse
Same issue here. Downloaded Sensors test, and Proximity shows as "NEAR", I've got a screen protector covering the sensor.

I have the same issue. Pixel 2 xl, after upgrading to 8.1, proximity sensor says near when screen protector is on. I think that most likely something is messed up with the update.

Wanted to add that I have a screen protector, however had the same one on 8.0 and had no issues. Also that neither DT2W or raise to wake works when the screen goes black, only pressing the power button. The issue seems intermittent. Always On Display seems to be working about half the time, whether I allow the screen to automatically shut off after a minute or if I press the power button to shut the screen off.

yes i did the test with the app sensor test and it shows "near". I downgraded to 8.0 and it works fine.
For all of you guys with screen protectors:
try removing it, it solved the problem for some people but not for me (i didn't have one on the first place)
or try downgrading if you know how to.
I went to my carrier today and they told me they got an email from Google about the 8.1 update is kinda messed up, so i should wait for the next patch. Idk what's going on, but i hope Google is aware of this.
thanks for the replies though!

I'm also having similar problems with my phone with the sensor. Also with the gesture features not working such as, double tap and flip for camera.
Ambient display not functioning is properly the most annoying, along with black screens after phone calls.

I did notify google of this issue. It would be good if all of you spend few minutes to do the same. That will let them know it is not an isolated incident.

Removing my screen protector immediately solved the problem for me. Just ordered another one that won't cover the proximity sensor.

I don't have a screen protector and I have the same issue with my proximity sensor. Anyone figure out a fix?

dpw2atox said:
I don't have a screen protector and I have the same issue with my proximity sensor. Anyone figure out a fix?
Click to expand...
Click to collapse
No fix that I'm aware of,
but there are many more people with similar issues.

Same here, had a full glass screen protector on my 2xl (on Oreo 8.0)and I cracked it when carrying a pair on ladders, phone was in my pocket at the time. So I ordered the same screen protector again... Once again it worked fine but as soon as the update to 8.1 was installed I was getting a black screen whilst receiving a call and had to wait for the caller to hang up before my phone returned to normal. As soon as I removed the screen protector the phone was fine. I've checked this 3 times and the same thing happens. Google have done something to the proximity sensor in the last update, no question.

Same issue here, no screen protector installed. Screen goes black every time I try to use the phone while on a call.

Funny how my phone worked perfectly with my screen protector before this 8.1 update for the two months the phone as been out. Now I can't hang up phone calls or turn the screen on during phone calls. -_- Hope they fix it soon.

Proximity sensor bug

After the update I'm having trouble with the proximity sensor. It stops suddenly. Usually when I put the smartphone in the pocket. It was perfect before 172 firmware. Anybody notice anything? Any tips? I have the EVRL29. I also made a factory reset.

Lord_Maumad said:
After the update I'm having trouble with the proximity sensor. It stops suddenly. Usually when I put the smartphone in the pocket. It was perfect before 172 firmware. Anybody notice anything? Any tips? I have the EVRL29. I also made a factory reset.
Click to expand...
Click to collapse
Hey, you can use the APP that comes with your phone to check if the proximity sensor fails.
How to open it: HiCare-Service-Smart diagnosis-Auto
Good luck

Thanks, But everything's fine with the sensor as Hicare. I don't believe it's a hardware problem, but I don't know what I can do about the system.

Lord_Maumad said:
Thanks, But everything's fine with the sensor as Hicare. I don't believe it's a hardware problem, but I don't know what I can do about the system.
Click to expand...
Click to collapse
Do you have a black screen when you are talking?

When the sensor is locked, no. Sometimes the screen turns black immediately when I get the phone call. That is, the sensor is locked. Passing the finger over the sensor a few times, it unlocks and goes back to work.

Having the same issue. I thought it was because of Drupe (am using it instead of default dialer). Weirdly, proximity sensor activates even before attending the call sometimes and am not able to do anything. Just let the call ring it out and then have to call back as even locking/unlocking doesnt work.

have upgraded to version 184 and the problem continues. I don't know what to do. Disappointment with Huawei

cashif said:
Having the same issue. I thought it was because of Drupe (am using it instead of default dialer). Weirdly, proximity sensor activates even before attending the call sometimes and am not able to do anything. Just let the call ring it out and then have to call back as even locking/unlocking doesnt work.
Click to expand...
Click to collapse
Hi, did you solve the problem? I downgraded and it worked again, so I decided to upgrade and it stopped again

Lord_Maumad said:
Hi, did you solve the problem? I downgraded and it worked again, so I decided to upgrade and it stopped again
Click to expand...
Click to collapse
Problem stopped after updating to latest firmware 184 version

Lord_Maumad said:
After the update I'm having trouble with the proximity sensor. It stops suddenly. Usually when I put the smartphone in the pocket. It was perfect before 172 firmware. Anybody notice anything? Any tips? I have the EVRL29. I also made a factory reset.
Click to expand...
Click to collapse
Are you using full cover tempered glass screen protector?

Unfortunately I'm not ?

I don't know if it is updated firmware bug or hardware failure. My friend's phone has this problem too, and even worse when dialing or listening to voice SMS in FB messenger, the screen was off until the voice finished. I thought it was full cover screen protector; however, it was not after I suggested him to take off the screen protector, and the problem still persisted. Anyway he told me there was not any problem before updating.

Lord_Maumad said:
Unfortunately I'm not
Click to expand...
Click to collapse
Are you using full cover tempered glass screen protector?In addition, can you check whether the position of your sensor is clean.

I'm not, and it's clean. It works until I put it in my pocket, then it gets stuck.

Today I realized one thing, if I touch the screen where the sensor is for more than 2 seconds, it hangs. If I stay near, it works ?

Lord_Maumad said:
Today I realized one thing, if I touch the screen where the sensor is for more than 2 seconds, it hangs. If I stay near, it works ?
Click to expand...
Click to collapse
My friend just sold his mate 20x with proximity sensor error and bought a new one with the same firmware version 9.0.0.184. The new one worked functionally with its proximity sensor. I think that his previous mate 20x had proximity sensor hardware's problem, not dead but not functional.

Ich have the same issue with a P30 Pro New Edition. I hope it's a hardware issue and the replacement unit will be fine.

screen turns black on incoming call

Hello good day. When I receive a call to my redmi note 8 device, the screen turns black before I bring the phone to my ear. I wake up the device with the help of a button or fingerprint. I am getting information about the sensor setting. but it didn't work. I get a calibrated error message. previously i was using india original update now i am using xiaom.eu stabil 12. i am getting the same error. please help. thanks

I have the same problem. Try installing the latest firmware. It didn't work for me. A quick work around is to quickly cover and uncover the top portion of the phone where the proximity sensor is located (near the selfie camera). The phone screen should come back on. I really wish this would get fixed for the numerous people that have this issue.

tripper22 said:
I have the same problem. Try installing the latest firmware. It didn't work for me. A quick work around is to quickly cover and uncover the top portion of the phone where the proximity sensor is located (near the selfie camera). The phone screen should come back on. I really wish this would get fixed for the numerous people that have this issue.
Click to expand...
Click to collapse
Thank you for your answer. i'm loading other roms. In a few days the problem starts again. So I wonder if there is the same problem with other xiaomi models?

mesut0114 said:
Thank you for your answer. i'm loading other roms. In a few days the problem starts again. So I wonder if there is the same problem with other xiaomi models?
Click to expand...
Click to collapse
I forgot to mention that you shouldn't have any kind of screen protector on your phone when you are trying to figure this out. I don't know about other models. I've had the exact same problem with two different RN8's. It's either a bad batch of proximity / light sensors or it's a firmware / software problem that is yet to be resolved. I have done a full search of this forum and numerous users have the same issue we do. Nobody has a fix as far as I know. Please let me know if you learn anything new.

Proximity sensor

I have seen some reviews about the issue of proximity sensor and turning on the screen during calls ,
Did Xiaomi solve it ?
or
I want to ask if this issue is severe .
sorry for my bad english
thanks in advance

I didn't have any issue with proximity sensor, others say they did... Sincerely i think that they're just holding phone against their head wrong while talking...

Issue exist. Wife and son have problems with screen turning on and off. I watch them while talking. Without any movement of cell phone or head, screen turns on. So, calinorg, you are wrong.

sudy said:
Issue exist. Wife and son have problems with screen turning on and off. I watch them while talking. Without any movement of cell phone or head, screen turns on. So, calinorg, you are wrong.
Click to expand...
Click to collapse
In settings there is an option to turn the proximity sensor on and off

nesoler said:
In settings there is an option to turn the proximity sensor on and off
Click to expand...
Click to collapse
Realy? And you think that I don't know that! C'mon!

sudy said:
Issue exist. Wife and son have problems with screen turning on and off. I watch them while talking. Without any movement of cell phone or head, screen turns on. So, calinorg, you are wrong.
Click to expand...
Click to collapse
You just might be right... I started having some issues with proximity sensor lately, so i believe it could be dirty sensor...

sudy said:
Realy? And you think that I don't know that! C'mon!
Click to expand...
Click to collapse
Excuse me, I just wanted to help

nesoler said:
Excuse me, I just wanted to help
Click to expand...
Click to collapse
how can i do that or where is this option , i don't know about it frankly

Mohamad Gahed said:
how can i do that or where is this option , i don't know about it frankly
Click to expand...
Click to collapse
Call settings/incoming calls

Hi, you can try to calibrate the sensor by tapping several times on kernel version in Settings and see if it works.
Good luck,
zaqm

zaqm said:
Hi, you can try to calibrate the sensor by tapping several times on kernel version in Settings and see if it works.
Good luck,
zaqm
Click to expand...
Click to collapse
It works

calinorg said:
I didn't have any issue with proximity sensor, others say they did... Sincerely i think that they're just holding phone against their head wrong while talking...
Click to expand...
Click to collapse
I think I've heard somewhere that there is a slight problem with the proximity sensor but that was due to it being ultrasonic rather than infrared. I'm not sure but may be that might be the reason.

hi all,
I have a Mi 10T, Indian version(MIUI Global 12.0.5.0 Stable). I have faced this issue from time to time too.
I did something that helped, I cleaned the LED indicator light hole and ear piece opening, using a bubble gum(please watch a few youtube videos on how to do that and do not get any residue of gum stuck in). Then as said above calibrated the sensor from kernel version settings.
Before the clean up, 6/10 calls I faced this nagging issue. Post clean up, its like 1/10 calls , and mostly that one call is usually whatsapp voice call this happens with and not the google phone app.
hope this helps you guys too.
EDIT : P.S. Are people with stock MIUI dailer/phone and messaging app facing this issue too? Kindly mention your phone's ROM version, I am planning to Install Indonesia version of stock MIUI Rom for my device, to get back Stock MIUI Dialer/Phone and messaging app.
Also, I kind of have a feeling that Google phone and messaging app are not optimised for MIUI ROM and/or this device.

yeeshanpocof1 said:
hi all,
I have a Mi 10T, Indian version(MIUI Global 12.0.5.0 Stable). I have faced this issue from time to time too.
I did something that helped, I cleaned the LED indicator light hole and ear piece opening, using a bubble gum(please watch a few youtube videos on how to do that and do not get any residue of gum stuck in). Then as said above calibrated the sensor from kernel version settings.
Before the clean up, 6/10 calls I faced this nagging issue. Post clean up, its like 1/10 calls , and mostly that one call is usually whatsapp voice call this happens with and not the google phone app.
hope this helps you guys too.
EDIT : P.S. Are people with stock MIUI dailer/phone and messaging app facing this issue too? Kindly mention your phone's ROM version, I am planning to Install Indonesia version of stock MIUI Rom for my device, to get back Stock MIUI Dialer/Phone and messaging app.
Also, I kind of have a feeling that Google phone and messaging app are not optimised for MIUI ROM and/or this device.
Click to expand...
Click to collapse
It has nothing to do with Google phone app, sensor is ultrasonic and it is a bit iffy from time to time...

Atasal said:
I have seen some reviews about the issue of proximity sensor and turning on the screen during calls ,
Did Xiaomi solve it ?
or
I want to ask if this issue is severe .
sorry for my bad english
thanks in advance
Click to expand...
Click to collapse
Him I have the very same issue.
Let's admit, Xiaomi note 8 pro is ****.
I've proximity issues and headphone connector issues.
The phone price is great, the quality is not there. Simply it's a big nightmare .
What a big disappoinment.

The issue exists for sure. What a piece of garbage is this phone. :-(

at home the problem appears when I switch the screen to 120hz and disappears at 60hz, it is the 120hz mode that causes concern the infrared sensor does not follow