Develop Bugs

Galaxy Note N7100 keeps shutting off by itself

Hi,
I have a Vietnam made Galaxy Note N7100 which is almost not usable, unit does not comes with any warranty as it is an export set. It runs on the default ROM and is not rooted. Initially the unit works well for a few hours after installing some apps and did some customisation, after I locked the phone, the phone seems to go into deep sleep. I'm not even able to shut off the phone. Worse still, taking out the battery and put in back after mins do not work. To turn the set on again, I got to take out the battery for a few hours or so, then I can start the unit again.
I initially thought it might be some software conflict, I did a factory reset and leave the phone there for a while, the issue persisted.
It is also not the battery issue as I have use the same battery on another N7100 and it works well.
Is there any advice on what can I do to remedy this issue?
Thanks

sgpoorguy said:
Hi,
I have a Vietnam made Galaxy Note N7100 which is almost not usable, unit does not comes with any warranty as it is an export set. It runs on the default ROM and is not rooted. Initially the unit works well for a few hours after installing some apps and did some customisation, after I locked the phone, the phone seems to go into deep sleep. I'm not even able to shut off the phone. Worse still, taking out the battery and put in back after mins do not work. To turn the set on again, I got to take out the battery for a few hours or so, then I can start the unit again.
I initially thought it might be some software conflict, I did a factory reset and leave the phone there for a while, the issue persisted.
It is also not the battery issue as I have use the same battery on another N7100 and it works well.
Is there any advice on what can I do to remedy this issue?
Thanks
Click to expand...
Click to collapse
It seems like a software issue, I would install 4.1.2 jelly bean stock rom. Using Odin. As you cam see its out already Here is the link you can go to and follow the instructions. Good luck man.
http://forum.xda-developers.com/showthread.php?t=1896696
Sent from my GT-N7100 using xda premium

Blaster1984 said:
It seems like a software issue, I would install 4.1.2 jelly bean stock rom. Using Odin. As you cam see its out already Here is the link you can go to and follow the instructions. Good luck man.
http://forum.xda-developers.com/showthread.php?t=1896696
Sent from my GT-N7100 using xda premium
Click to expand...
Click to collapse
This came to me as well, but the set auto shut off before I can even root the unit.

Have a fix for you guys
I had the same problem after some messed up rom flash. If my Note 2's screen goes off for more than 10 seconds, I wouldn't be able to wake it back up without reboot... It was basically in an unusable state. Luckily after 2 whole days of digging I've found the solution.
1. Go to this thread http://forum.xda-developers.com/showthread.php?t=1915386
2. Scroll about 1/3rd of the way down and look for the attachment "BOOTLOADER_N7100.zip"
3. Flash the BOOTLOADER_N7100.zip with Odin using the Bootloader field
That's it!
Good luck guys. I created an account specifically to answer this question. It was a major pain in the ass finding a fix for this problem so I wanted to make sure I spread the fix on this issue so others don't need to suffer through the same thing.

SOS please
i now have the same issue where i tried the liquid rom on my n7100...as soon as it installed my phone started switching itself off within 5 secs and show a red battery light..and no love nor money can I get it on without rebooting..
i tried the bootloader in Odin after re installing the stock rom..but as soon as i select start..it fails??
Anything else?

I am also experiencing shutdowns with my Vietnam unit. I have 4.1.2 original ROM and I tried many possibilities to solve it. No success. The phone shuts off if I start an online radio (or tunein radio) and after max 2 min it shuts off. Doesn't matter if is on data plan or through router.

Had a problem of the phone freezing and had to restart the phone. Then again it would freeze after some time. Flashed stock rom with bootloader and pit but it still persisted. Sent it to the service centre and got my phone back yesterday after mb change. The new mb is with the newer firmware.
Sent from my GT-N7100 using xda app-developers app

I also sent mine to service, let's see what comes back.

My vietnam unit has ben running fine for the last 4 months. Updated to stock 4.1.2 and rooted.
Sent from my GT-N7100 using Tapatalk 2

sgpoorguy said:
Hi,
I have a Vietnam made Galaxy Note N7100 which is almost not usable, unit does not comes with any warranty as it is an export set. It runs on the default ROM and is not rooted. Initially the unit works well for a few hours after installing some apps and did some customisation, after I locked the phone, the phone seems to go into deep sleep. I'm not even able to shut off the phone. Worse still, taking out the battery and put in back after mins do not work. To turn the set on again, I got to take out the battery for a few hours or so, then I can start the unit again.
I initially thought it might be some software conflict, I did a factory reset and leave the phone there for a while, the issue persisted.
It is also not the battery issue as I have use the same battery on another N7100 and it works well.
Is there any advice on what can I do to remedy this issue?
Thanks
Click to expand...
Click to collapse
This is a real problem with the Galaxy Note 2. I built a quick site to showcase the problem and to post a video that shows exactly what is happening. I am unable to post external links, so just copy and paste the following domain in to a new browser, making sure to remove and replace the DOTs: wwwDOTgalaxynote2shutsoffDOTcom

note 2 switching off by its self
Had same problem, I switched of data, wi-fi bleutooth, gps, switched them on again 1 at a time.
Phone worked ok untill bluetooth was on again, then it shut down. I think the problem is with Bt.
I emailed samsung support who suggested i connect to kies to check i had latest firmware but i
knew i had, they also suggested a factory data restset, (settings- back up and reset- factory data reset).
Did this last week phone has been working fine since.
Hope this helps.

HORRIBLE
battlenut said:
Had same problem, I switched of data, wi-fi bleutooth, gps, switched them on again 1 at a time.
Phone worked ok untill bluetooth was on again, then it shut down. I think the problem is with Bt.
I emailed samsung support who suggested i connect to kies to check i had latest firmware but i
knew i had, they also suggested a factory data restset, (settings- back up and reset- factory data reset).
Did this last week phone has been working fine since.
Hope this helps.
Click to expand...
Click to collapse
This is mad i have a vidnam made and myproblem looks like yours just thaht when it rresetsd it keeps reseting maibie 100-200...n times by itself and when it wants it starts and i can use it but recently it started toi do this more than 1 time / day like 3-4 times it is realy distuyrbing mine doers not lights the red led nothing just autorests milin tmes...and i factory rest and the problem persists .....when i put the batery in it stat automatic no button prs neded and it resets again until it does not i am so upset.... i had s3 i drop in water the screen broke i had s32 and it was shuting it self down it is stranger i love the phone bujt i need him 2 work...as my nexus 4 disapoinhts me very much it heats 2 much and batery lifew is so poor ((((((((((

Shutting down
Guys Im having the same issue
using N7000DDLS6
Dont see the file here
Can someone pls help?:crying:

As I said before, I have a Vietnam made n7100 and have had no problems with resets or shutting down. Have rooted, updated roms, etc etc. Its not country specific!
Sent from my GT-N7100 using Tapatalk 4 Beta

Same problem here, BT not working and my Note hangs every time the screen shuts off. I can wake it up immediately but after 8-10 seconds I am unable to turn it on again, must hard reset or take off the battery... No solution found so far. Flashing stock fails on sboot.bin also...

Bricked after Update of New firmware for the Smartwatch 2 to version 1.0.B.3.46/1.0.A

Bricked after Update of New firmware for the Smartwatch 2 to version 1.0.B.3.46/1.0.A.3.8
Hello,
Today Morning my watch updated on it's own I presume to New firmware version (1.0.B.3.46/1.0.A.3.8. ( flashing and the wavy display) after update it felt quite sliugissh so I decided to update using the utility .
The utility indicated new update available but when I tried to update it said failed . After that the watch refuses to turn on .
I have tried following
1. USe the 15-20 sec reset using power button - NO use
2. Tried to update again using the Sony Update utility ( The watch is recognized - it tries to update and then quickly says failed)
3. Charged it for almost 3 hours and tried again - Same result .
Now going by the other messages I have to try following
1. Charge overnight and try again
2. Leave it without power for few days and try again.
Does anybody know some other trick.
I cannot easily return it to Sony as at the moment travelling in Africa
Anil

What kind of charger you use? Try to turn on with wallcharger in it!
Sent from my LT29i using xda app-developers app

It could be that the power button is somewhat stuck, try and push in the face of the watch, that happened to me some days ago, watch turned off itself and I couldn't turn it back on.
So I remembered someone saying that they had the power button stuck and shortly after the watch became loose; mine seemed fine but (not sure if it was that) I pushed a little on the face as to fit it better and there you go, it powered on again.
It's a long shot, but hey, doesn't hurt to try...
Sent from my C6833 using Tapatalk 2

I had the same exact issue
Just try to install the software with another computer with update service
Sent from Sony Tablet Z

I have the exact same problem.
I cannot reinstall the software because it fails every time.
Is there a way to hard reset or return to the previous firmware?

GeorgeCm said:
I have the exact same problem.
I cannot re install the software because it fails every time.
Is there a way to hard reset or return to the previous firmware?
Click to expand...
Click to collapse
Till now Not found a solution or alternatives ways
@ BLK900 ->> BTW I have tried on three different machines with Firewalls off /AV switched of to rule out any outside interference .
@ fastest83 ->> The power button is working fine as after pressing it it detects the watch in update service .
I think something is botched up in sony update service .
I found a thread on http://talk.sonymobile.com/t5/Wireless-accessories/bd-p/accessories/page/2 - where one user had excatly same problem after running update on SBH52 ( bluetooth headset launched at the same time). He allowed the battery to fully run down before running the update . I am going to try that
Anybody has a idea when the battery will run out in off state ( while running mine used to last 2-3 days)
Sony must fix the update service or provide us a manul way to flash older firmware . so far my emails to service have not yeilded any results . getting the same boilerplate message run the update service or return it back for repair .
Anil

pranil said:
Till now Not found a solution or alternatives ways
Anybody has a idea when the battery will run out in off state ( while running mine used to last 2-3 days)
Sony must fix the update service or provide us a manul way to flash older firmware . so far my emails to service have not yeilded any results . getting the same boilerplate message run the update service or return it back for repair .
Anil
Click to expand...
Click to collapse
As for the battery, I'd expect at least 2 weeks while off, maybe even more...
I would try to run the update service several times (if it recognise the watch, that means the watch is somewhat on) to see if the battery runs out faster...
Sent from my C6833 using Tapatalk 2

does it show a number at the top left when switching on before the sony logo? i had the same issue today but fixed it.

derkie said:
does it show a number at the top left when switching on before the sony logo? i had the same issue today but fixed it.
Click to expand...
Click to collapse
i have the number .3 25 11.
i can't pair the sw2 with my nexus 5. i don't know why!
someone can help me? what can i do?

danymexi said:
i have the number .3 25 11.
i can't pair the sw2 with my nexus 5. i don't know why!
someone can help me? what can i do?
Click to expand...
Click to collapse
Mine after showing that error code, it vibrates 3 times... All I did is charge it until the pairing animation shows up then I paired it manually via Bluetooth - it paired and it booted twice and that's it.

derkie said:
Mine after showing that error code, it vibrates 3 times... All I did is charge it until the pairing animation shows up then I paired it manually via Bluetooth - it paired and it booted twice and that's it.
Click to expand...
Click to collapse
when the sony battery is 100% my sw2 didn't reboot in pairing animation. and if i press the power button, it vibrates 3 time and i can't pairing the phone. it said i can't piar because the pin or the passwork are wrong. but i didn't put any password or pin.
Can someone help me?

danymexi said:
Can someone help me?
Click to expand...
Click to collapse
Try the pairing with another smartphone, then when paired use the icon Settings on the SW2 to reset it, and then try the pairing again with your smartphone.

Dead
My smartwatch 2 stopped responding the 2nd day I bought it. It was showing the Sony logo and that was all. Tried updating with SUS, went ok and when restarted phone it shows logo and. 3 25 11 code. The phone is detected in SUS but update atempt fails. Tried charging, it appears that is charging but the percentage doesn't rise until restart. I think is dead.

pranil said:
Bricked after Update of New firmware for the Smartwatch 2 to version 1.0.B.3.46/1.0.A.3.8
Hello,
Today Morning my watch updated on it's own I presume to New firmware version (1.0.B.3.46/1.0.A.3.8. ( flashing and the wavy display) after update it felt quite sliugissh so I decided to update using the utility .
The utility indicated new update available but when I tried to update it said failed . After that the watch refuses to turn on .
I have tried following
1. USe the 15-20 sec reset using power button - NO use
2. Tried to update again using the Sony Update utility ( The watch is recognized - it tries to update and then quickly says failed)
3. Charged it for almost 3 hours and tried again - Same result .
Now going by the other messages I have to try following
1. Charge overnight and try again
2. Leave it without power for few days and try again.
Does anybody know some other trick.
I cannot easily return it to Sony as at the moment travelling in Africa
Anil
does anyone found the answer for this issue?
my phone is dead too after the update.
i cant turn it on at all and i did connect with the wallcharger all the night.
Click to expand...
Click to collapse

I sent my watch back to Sony. No answer yet. I will post the results when it will arrive.
Sent from my Nexus 5 using Tapatalk

so severoprisan, how is your sw2? is it repaired? what did they say?

Not yet. It takes 1-3 weeks from January 10th. So I'll wait.
Sent from my GT-N5100 using Tapatalk

Same here
I had the same issue. Called Sony and went through some troubleshooting before they decided it needed to be returned. The support people do not seem to have any idea why this is happening.
Not a great experience with their support people. They promised an RMA and then "forgot" to issue it. It took three calls, but the watch has finally been sent to them. I'm awaiting the refurb now.
update: Got a call from Sony. During the conversation, they mentioned that they do not send out refurbs and that the replacement watch I will receive should be brand new.
update 02/29/14: Received the replacement watch today. Pretty fast turnaround. Now I just hope this one doesn't brick, too.

I had same problem, got this watch on Christmas and after update sth gone wrong and only Flash FS message on screen. Tried everything and no luck. Finally contact Sony and send to SBE (in UK that company services most of mobile phones as manufacture service) and got replacement watch after only... 3 weeks
Sent from my C5303 using Tapatalk 2

Talked to service, they told me that they have 2 SW2's and there is no way to repair them if bricked. So i'm waiting for the replacement watch.
Sent from my Nexus 5 using Tapatalk

GT-I9195: Sudden Death

Brand New Device, Its just been a Week...
I Rooted and Installed CM 11 Yesterday.... So Today,After watching some Anime Video's on it..I Left it for almost 1 Hour... Came back and tried to unlock it...Touch wasnt Responding well.And Phone's Screen was hot indeed.. So Even Shut down wasnt possible ...
So i used Power Button for 10 Seconds and Restarted... Phone Restarted...But again Phone was very Laggy,So Tried Restarting again...This time.... No Display nor any Touch Buttons were lighting up... Instead what i got were random Vibrations.... I tried to get into Download Mode,Recovery....... Yet no Response from Screen but only a Vibration from Device itself...
Any one faced this issue? Any Known Solution...? I wont get free Warranty as Device is from UK

Sam Solomon said:
Brand New Device, Its just been a Week...
I Rooted and Installed CM 11 Yesterday.... So Today,After watching some Anime Video's on it..I Left it for almost 1 Hour... Came back and tried to unlock it...Touch wasnt Responding well.And Phone's Screen was hot indeed.. So Even Shut down wasnt possible ...
So i used Power Button for 10 Seconds and Restarted... Phone Restarted...But again Phone was very Laggy,So Tried Restarting again...This time.... No Display nor any Touch Buttons were lighting up... Instead what i got were random Vibrations.... I tried to get into Download Mode,Recovery....... Yet no Response from Screen but only a Vibration from Device itself...
Any one faced this issue? Any Known Solution...? I wont get free Warranty as Device is from UK
Click to expand...
Click to collapse
Did you do a dirty flash?

Flatric said:
Did you do a dirty flash?
Click to expand...
Click to collapse
No bro,I did a Clean Install of CM11

Sam Solomon said:
No bro,I did a Clean Install of CM11
Click to expand...
Click to collapse
Have you tried to reinstall cm11?

Try removing your battery for a minute then put it back without your sdcard or sim inserted. Then try getting into download or recovery mode

Flatric said:
Have you tried to reinstall cm11?
Click to expand...
Click to collapse
Whosat said:
Try removing your battery for a minute then put it back without your sdcard or sim inserted. Then try getting into download or recovery mode
Click to expand...
Click to collapse
I tried both of that plenty of times...
For a Surprise...Phone booted up today,,,But touch on right part not working.... Then i resetted...Then total touch not working....After 2 Mintes... Screen acting like Old CRT Monitor..Bluish Green Color Lines.... When on recovery and download mode...No Such Color issues
Totally my Device is Crazy

That means you CAN enter recovery? Try going in recovery and adb pushing a fresh CM image to your phone and then flashing it after doing a good wipe of your phone

Whosat said:
That means you CAN enter recovery? Try going in recovery and adb pushing a fresh CM image to your phone and then flashing it after doing a good wipe of your phone
Click to expand...
Click to collapse
I did install Pacman now.... But Screen issue is back....Multiple color's :crying: I think Hardware Issue, I googled about similar issue... No one tried to solve it..instead Replaced it...I'm Really Stuck...Cant even download STock ROM due to its size

Sam Solomon said:
I did install Pacman now.... But Screen issue is back....Multiple color's :crying: I think Hardware Issue, I googled about similar issue... No one tried to solve it..instead Replaced it...I'm Really Stuck...Cant even download STock ROM due to its size
Click to expand...
Click to collapse
I had these screen issues too... But for me removing the battery and reflash the Rom did it...

Seems like your new phone has over heated and caused some serious damage to screen and maybe gpu\cpu.
Seen this happen recently with a ROM I installed also. But pulled battery out in time. And installed another.
I always watch out for over heating when installing a new ROM. Usually a sign somebody messing with CPU clocks.
For your sake though I hope you got it in time and can flash another ROM.
Sent from my GT-I9195 using Tapatalk

Flatric said:
I had these screen issues too... But for me removing the battery and reflash the Rom did it...
Click to expand...
Click to collapse
stevengw said:
Seems like your new phone has over heated and caused some serious damage to screen and maybe gpu\cpu.
Seen this happen recently with a ROM I installed also. But pulled battery out in time. And installed another.
I always watch out for over heating when installing a new ROM. Usually a sign somebody messing with CPU clocks.
For your sake though I hope you got it in time and can flash another ROM.
Sent from my GT-I9195 using Tapatalk
Click to expand...
Click to collapse
I dont think its ROM issue...But Right part of Touch not working... and display gone off... Works without screen... And whenever i give a blow on that right side of the screen....Display Flashes and goes off... I have given it to be checked in a local store

UPDATE : At a Local Shop,they said display is damaged because of water ... [ i never kept or used it with water]
Samsung Store said ...Display was burnt from inside and they will replace it for 6k Indian Rs.... :crying: :crying:

Tell them phone over heated when charging and using WiFi at same time!
Sent from my Hudl HT7S3 using Tapatalk

burnt, seriously... are you sure you charger is original from samsung?

stevengw said:
Tell them phone over heated when charging and using WiFi at same time!
Sent from my Hudl HT7S3 using Tapatalk
Click to expand...
Click to collapse
They wont because my Phone is GT-I9195 and was bought from Outside...No Warranty available for me in India...
AhsonAli said:
burnt, seriously... are you sure you charger is original from samsung?
Click to expand...
Click to collapse
I use original USB Cable to charge from PC

Hey I've seen this issue too, one of my friends has a GT I9192 and I updated his phone to the latest stock ROM first it worked very good, but one day he was recording something with his camera, and then played the recording after that the phone shut down, and didn't want to restart after taking the battery out and trying again and again, it reboots and after 3 or 4 min turns off again. I flashed some other stock roms but nothing, when I get in recovery mode, after some minutes the screen goes all blue.
And sometimes when restarting it shows colored lines in screen.
Went to Samsung Costumer Care (Saudi Arabia) they say that the phone has been rooted (which is not true) cause the KNOX Warranty bit shows 0x1
I don't know what to do.
The phone was bought in Saudi Arabia. And I live in Europe
Could I send it somewhere in Samsung CS in Europe cause i heard that here in Europe the KNOX warranty bit doesn't affect hardware damages (which I think that this issue is a hardware damage)

urtin said:
Hey I've seen this issue too, one of my friends has a GT I9192 and I updated his phone to the latest stock ROM first it worked very good, but one day he was recording something with his camera, and then played the recording after that the phone shut down, and didn't want to restart after taking the battery out and trying again and again, it reboots and after 3 or 4 min turns off again. I flashed some other stock roms but nothing, when I get in recovery mode, after some minutes the screen goes all blue.
And sometimes when restarting it shows colored lines in screen.
Went to Samsung Costumer Care (Saudi Arabia) they say that the phone has been rooted (which is not true) cause the KNOX Warranty bit shows 0x1
I don't know what to do.
The phone was bought in Saudi Arabia. And I live in Europe
Could I send it somewhere in Samsung CS in Europe cause i heard that here in Europe the KNOX warranty bit doesn't affect hardware damages (which I think that this issue is a hardware damage)
Click to expand...
Click to collapse
Yeah, Its was simple... But device's inside got burned out for no reason... Display board isnt working.... Take it to SVC .. only way :crying:

G4 Bootloop

Hi Guys,
i am really confused and a little bit angry. The Following happened to me today:
My Phone (Unrooted, Locked BL) was behaving weird this morning.
It just randomly crashed and wouldn't boot up.
Eventually i got it to boot once or twice, but still it crashed, shut down and Bootloop.
A Reqular Factory Reset did nothing. now i'm trying to install the Regular KDZ-File for the H815, but things are just not working as expected.
Has anyone else had this problem before?
Is it normal that the LG Flash Tool is on 1% for over 5 Minutes and nothing changes on the Phone screen?
I want to know what has broken my phone so bad, cause this time, I just used it the way it was supposed to be used, no hard drops, no rooting, no changing of software in any means.
First LG Phone and it broke with no warning and no explenation. I'm a little disappointed right now.
Greetz
Esok

Same
The same happened to mine. Are you able to get to download mode by powering off your phone and plugging it into your computer? Im able to flash stock ROMs but nothing helps. The phone reboots by itself at random times and makes it into the operating system a few times but is never usable.

martinsavvy said:
The same happened to mine. Are you able to get to download mode by powering off your phone and plugging it into your computer? Im able to flash stock ROMs but nothing helps. The phone reboots by itself at random times and makes it into the operating system a few times but is never usable.
Click to expand...
Click to collapse
Hey,
yes i can get into download mode.
I am able to flash files, but the phone wont boot up anymore.
I just want to save my data, but i guess i wont be able to do so.
So i have to get to the store and get a new g4
Luckily i made a backup of my two weeks ago, so not much will be lost.
I also send an email to the LG customer Service, will post their reply here too.
I am really disappointed by LG at this point, i usually had motorola phones and they didn't have random errors like this one.
I switched to LG, cause G4 sounded awesome, but this error is making me sad.
I am really thinking that i won't buy another LG Product, which is making me sad too, cause usually most things made by them are great.
Greetz Esok

//==============First Request by me:======================
Hello dear LG-Service Team,
i just bought the premium product LG-G4.
Since some days, the Phone is beginning to hang and reboot, resulting in a bootloop.
Sometimes the phone boots, than optimizing Android for about 30 minutes (100+ Apps installed). After this happened, i kann use it again, but not fully.
To shortcut eventual questions:
The Phone is in factory State, no Custom Rom installed. The bootloader is locked and the Phone has not been rooted.
The mistake seems to come from your firmware.
I am really disappointed, because i paid a lot of money and no have a product which is barely usable.
I switched to LG because of the G4 and i don't want to regret this decision.
Kind regards
<<Esok>>
//=========================Reply======================
Dear Mr. <<Esok>>
thanks for Contacting LG-Electronics Germany
We regret the problems you have with your smartphone.
Probably the reason is a Update-Error in the Google Play Services.
To check this, start your device and activate ariplane mode.
in Settings ->Apps->All-> Google Play Services coose Uninstall Updates.
Afterwards turn airplane mode off.
Android will update the Google Play Services with a working Version.
If this is not working and your Phone is in Warranty, you got the possibility to send in the Phone, for a free Hard- and Software Check-up.
To trigger this process, please send us the following data via Email:
Phone Number, name, Adress, Buy date, Imei-Number, Serial Number, Modell, Color and a detailled Description of the Error.
After getting your data, we will send you an reply formular via email, with which you can send in the phone for free.
Please print the Coupon and go to you next mail station.
Please pack the device secure and put the Battery, a copy of the bill and a description of the error in the package too.
You can also bring the Phone to the retailer.
The average time for a repair is 5 Days.
You can also call us on 01806115411 to get contact and boost the process.
I hope i answered all your quetions.
kind regards
<<Lg-Customer Service>>
//===================================================================
Email and response, translated by me, so there might be some mistakes...
I don't like the response, it feels like not being taken seriously.
Well, nevertheless, i will go to the retailer and will see what happens.
I will keep you updated.
What do you think of this response?
Greetz Esok

That response is terrible lol. I called in and they said they do not support my phone because it is an international version. So there was nothing they could do for me.

I have a similiar issue, but mine was due to a OTA update, and I didn't know about the download mode until now.
Thanks.
Any tips when I can get into the download mode? I just wanna recover my personal data (images, and texts)? Flashing STOCK image would preserve the personal data right?

While your phone is off, plug it into your computer while holding volume up. If you are using LG flash tool to flash a .KDZ firmware file, you will come across an option that says Normal flash or CSE Flash. Normal flash will not wipe data, while CSE Flash will. I have flashed stock images and it didn't work. Hopefully it works for you though.

martinsavvy said:
That response is terrible lol. I called in and they said they do not support my phone because it is an international version. So there was nothing they could do for me.
Click to expand...
Click to collapse
+1 I'm in same boat and exact same issue with my H815. I love the device but this is unacceptable.

I'm having the same problem, it just happened to me all of a sudden and now I can't even get to the boot animation. I've been able to get into recovery 2 or 3 times but usually it just restarts before it even gets there. I recently updated to the newest xposed framework (though I've restarted just fine a few times after I installed it), did anyone else here do the same?
When I get home from work I'm going to keep attempting to fix it, I've flashed my current TOT but it failed after rebooting. I don't know if I'm having the same problem as everyone else but I'll update if I can find a solution.

same issue here on the at&t 810. Starting about 3 days ago I started getting random reboots + bootloops. Sometimes it would boot to the LG logo and stick, sometimes to the AT&T logo and stick, sometimes to the OS and freeze after the lock screen appeared. I can get into the OS and use it for awhile, then it will restart and it all begins again. 2 factory resets so far and no dice. I am rooted on 10e but have a warranty device on the way which undoubtedly will be on a higher firmware and will likely miss out on the potential coming bootloader unlock. At this point I am probably going to sell on craigslist and get a 6p. The phone is great when it works and I love the size, the looks, and the screen, but the lag and these reboots are unacceptable.

Just a short update by me:
I gave it to the retailer, they said it would take about 10 Days.
I hope this stuff won't happen again or this was the last time i am buying a LG Product.
I think i would have been better off by sending it directly to LG but nevertheless, maybe giving it to the retailer will make my warranty stay longer
I will keep you updated, including firmware Version the phone has after sending it in and so on.

All of the sudden my phone today just froze leaving me with a black background and no animations, the phone is very hot if I try to use it on that moment. Even when I reboot the phone stays very very slow and says system it's no responding.
What can I do? Even when a Reboot it some times works normal then suddenly does it again.

atrix_noob said:
All of the sudden my phone today just froze leaving me with a black background and no animations, the phone is very hot if I try to use it on that moment. Even when I reboot the phone stays very very slow and says system it's no responding.
What can I do? Even when a Reboot it some times works normal then suddenly does it again.
Click to expand...
Click to collapse
Sounds like a heat problem in your case.
What happens if you pull out the battery, wait 10 minutes to let the phone get cold and than reboot?

Well, no luck on my end. I could only even get into recovery one out of every 50 times or so that I tried, and when I managed to I wasn't able to sideload any system software because it wouldn't initialize the driver (my computer recognized the phone just fine, except the ADB portion). Clearing the data did nothing either. Luckily I'm on Sprint and the phone's being recalled anyway, so I just walked in and they swapped it no questions asked. At least after flashing a TOT and clearing the data they shouldn't have an easy way to tell I was rooted or anything.

esok44 said:
Sounds like a heat problem in your case.
What happens if you pull out the battery, wait 10 minutes to let the phone get cold and than reboot?
Click to expand...
Click to collapse
Thanks for replying, I completely restored phone today and was a success. No more black background.

same random rebooting issue here as well. and I just bought this phone brand new from a 3rd party :/
Update: I seem to have gotten past the problems after updating to 10n. Now running stock debloated 10n rom with no reboot issues (so far)
Update 2: Had 1 - 2 cycle bootloop on 10n

esok44 said:
Just a short update by me:
I gave it to the retailer, they said it would take about 10 Days.
I hope this stuff won't happen again or this was the last time i am buying a LG Product.
I think i would have been better off by sending it directly to LG but nevertheless, maybe giving it to the retailer will make my warranty stay longer
I will keep you updated, including firmware Version the phone has after sending it in and so on.
Click to expand...
Click to collapse
I don't see how you giving your phone to your retailer will extend your warranty. That makes absolutely no sense, since your warranty begins from your date of purchase.
My phone also ended up with the bootloop and having to exchange with a new unit. I'm on the TMO Variant H811.

Sfkn2 said:
I don't see how you giving your phone to your retailer will extend your warranty. That makes absolutely no sense, since your warranty begins from your date of purchase.
My phone also ended up with the bootloop and having to exchange with a new unit. I'm on the TMO Variant H811.
Click to expand...
Click to collapse
Actually German Law is a little bit different.
Regular warranty is not what i meant in my post, i meant the "Gewährleistung" its an additional kind of warranty given out by the retailer.
There are some cases in which this "Gewährleistung", which usually lasts for about 2 Years is made longer. Mostly this happens when the retailer would have to send in a product for the third time, they basically give out a new one, which will be treated like a NEW device. So new Warranty, new "Gewährleistung".
I hope this somehow made sense

Today i got my phone back.
They repaired it.
Everything is like it was before, so i am pretty sure they didn't change it.
Firmware Version is 10d.
The Phone is working so far.
Will keep you updated if anything changes.
Greetz Esok

same issues unlocked ... rooted ... android 6.0 hard reset doesnt work ... kdz method stay at 5% and nothing happend .. etc etc

A5 Random Freezes and Restarts

Hello guys,
I just bought a brand new A5 2017 from a carrier centre and it restarts on an almost hourly basis. It works for maybe 1 or 2 hours normal, and then restarts by itself. When it boots up, I get messages of random apps crashing and then it restarts again. Once it restarted within minutes of each boot. I don't know the reason for this.
I have tried hard reset, soft reset, even flashing an AP firmware from Germany (I'm from Bosnia and Herzegovina), but with no luck. The phone just restarts when it wants.
Also tried safe mode, the same problem persists.
Any advice?

Memovic said:
Hello guys,
I just bought a brand new A5 2017 from a carrier centre and it restarts on an almost hourly basis. It works for maybe 1 or 2 hours normal, and then restarts by itself. When it boots up, I get messages of random apps crashing and then it restarts again. Once it restarted within minutes of each boot. I don't know the reason for this.
I have tried hard reset, soft reset, even flashing an AP firmware from Germany (I'm from Bosnia and Herzegovina), but with no luck. The phone just restarts when it wants.
Also tried safe mode, the same problem persists.
Any advice?
Click to expand...
Click to collapse
Try stock recovery and do factory reset. Vol. up, home and power buton. Btw. i think they are selling sh.t to eastern Europe (im from Croatia). I had bootloop on second day with A5 (2017). CPU was hot as hell. Recovery did not work, only desplaying error. But after 4-5 reset it came to normal. I was sending error log to samsung, they never answerd.

mcvisster said:
Try stock recovery and do factory reset. Vol. up, home and power buton. Btw. i think they are selling sh.t to eastern Europe (im from Croatia). I had bootloop on second day with A5 (2017). CPU was hot as hell. Recovery did not work, only desplaying error. But after 4-5 reset it came to normal. I was sending error log to samsung, they never answerd.
Click to expand...
Click to collapse
I did the reset with the vol up, home and power button about 5 times, and I still run into restarts. I really like the phone and wouldn't turn it back unless I had to. Do you have any more advice? Thanks!

Memovic said:
I did the reset with the vol up, home and power button about 5 times, and I still run into restarts. I really like the phone and wouldn't turn it back unless I had to. Do you have any more advice? Thanks!
Click to expand...
Click to collapse
Dont know. Try to turn it off and restart him after few hours.

Any news?

mcvisster said:
Any news?
Click to expand...
Click to collapse
Yes. After a gazillion factory resets (soft and hard), I performed a repair (initialization, if that's what the Smart Switch calls it) of the phone through the Smart Switch. It booted up and all was well until it restarted again. Next thing that I did was: wipe everything via a hard reset, and then repair the phone through Smart Switch. This was about 2-3 hours ago. Did run into 2 crashes (Google Play Services and Chrome) but I think it was related to the syncing, but no restarts and I hope not in the future.

Im glad to hear that. That was a softweare problem.

mcvisster said:
Im glad to hear that. That was a softweare problem.
Click to expand...
Click to collapse
Just to give you an update. Unfortunately, the phone restarted again today, so I returned it to the carrier. They said they will send it for testing, and that I will most likely get a new device. Seems that it actually wasn't a software problem; my guess is that EMMC has a fault.

Memovic said:
Just to give you an update. Unfortunately, the phone restarted again today, so I returned it to the carrier. They said they will send it for testing, and that I will most likely get a new device. Seems that it actually wasn't a software problem; my guess is that EMMC has a fault.
Click to expand...
Click to collapse
Good you did not go for root.