A few weeks ago I dropped my phone about 6 inches onto a hard metal lamp. When it contacted I heard a loud squeal in the earbuds I was wearing. Now when I use the earbuds the audio files are muted, tinny and filled with static. It sounds like the headphone jack is not inserted all the way – like a hardware issue. The earbuds operate normally otherwise, and all other earbuds I have tested produce the same bad results when inserted into the phone. The files play normally through Bluetooth and speakers, but no matter what headset I use in the audio jack, all audio (music, podcasts, system tones, etc.) is garbled and filled with static.
I have researched the issue and at first thought that I damaged the metal cover around the audio jack because there was a small “chip” right next to the audio jack opening. So, I ended up buying a new metal cover, but that didn’t resolve the issue (nor did just leaving the cover off). I bought a new daughter board with audio jack, but unfortunately the one I received was (I suspect) for the ATT version of the phone since some of the antennas were slightly different. I did, however, install the new daughter board/audio jack for testing purposes, and this, too, did not solve the audio issues! So, I reinstalled the old jack and daughter board. Since then I have reinstalled the phone’s OS (rooted stock 5.0.2 with Sense 6.0) and turned off Beats to see if this would fix things – all to no avail. As far as I can tell, the only thing I haven’t done is install a new motherboard. By the way, the audio jack interfaces normally with the OS as far as sensing the insertion/removal of headsets. I am out of ideas but am posting this to see if anyone has a suggestion.
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I was listening to music in my car today with my Sprint TP2 hooked up via the 3.5mm audio jack. When I disconnected the phone from the jack, the phone remained in 'headphone mode'. I knew it was in headphone mode still because it displays the little headphone icon on top and I could not hear any audio unless I reconnected the 3.5mm jack. So basically, I can't call anybody from my phone right now unless I hook it up to some speakers via the 3.5mm jack. That or use my BT headset.
Things I have tried to fix the phone;
- Unplugged and replugged in the 3.5mm stereo jack numerous times.*
- Soft reset
- Removed battery for 30 seconds and restarted
- Connected BlueTooth stereo headset and disconnected
* Extra weirdness; Gives me a voice commander error when I reconnect the jack. Voice Commander is not even enabled.
Nothing worked. So I just did a backup of my phone and I'm going to attempt a hard reset. We'll see if that fixes it.
Update: Right after I posted this thread, I tried plugging in several different devices with 3.5mm jacks and the headphone icon disappeared. However, I still did not have any audio. So I did a soft reset and surprise surprise... audio is back!!!
Anybody else encounter this bug? I'm not sure if it's a software or hardware bug, but it's definitely a bug.
guys, do you mean you have already have the 3.5mm specification tp2 ?
i didn't see it yet..
sounds like a hardware issue? especially if the soft reset did not resolve the issue...
czbenson said:
guys, do you mean you have already have the 3.5mm specification tp2 ?
i didn't see it yet..
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Sprint and Verizon versions of TP2 have a integrated 3.5mm jack.
I just had the same problem being stuck in headset mode
I tried a soft reset with no luck so I was pretty sure it was something physically wrong. Instead of plugging my headset all the way back in and taking it out, I used the tip of the plug (like a Q-tip, 1/4 of the way in) to see if there were any sensors or metal still depressed and after a few light sweeps, the headset mode icon disappeared. Keeping my fingers crossed, I didn't use the 3.5mm jack for the rest of the night and I was able to use my headset and removed it without a problem this morning.
Ultimately this is most likely a physical issue, but I'd rather not send my phone in for a replacement (even though this would probably qualify as a manufacturer defect). Hope this helps if anyone experiences this in the future.
sniczz said:
I tried a soft reset with no luck so I was pretty sure it was something physically wrong. Instead of plugging my headset all the way back in and taking it out, I used the tip of the plug (like a Q-tip, 1/4 of the way in) to see if there were any sensors or metal still depressed and after a few light sweeps, the headset mode icon disappeared. Keeping my fingers crossed, I didn't use the 3.5mm jack for the rest of the night and I was able to use my headset and removed it without a problem this morning.
Ultimately this is most likely a physical issue, but I'd rather not send my phone in for a replacement (even though this would probably qualify as a manufacturer defect). Hope this helps if anyone experiences this in the future.
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It is a hardware issue and is common to most 3.5mm jacks. I had also experienced this last year with my Treo Pro and since I really wanted to know the problem, I opened up my phone and voided all warranties. Inside the 3.5mm jack there's a lever type copper that bends to make contact with another copper metal, some kind of switch that's supposed to connect and disconnect the contact between these 2 metal pieces whenever a head 3.5mm plug is inserted.
What happened is when you disconnected the plug, the metal that's supposed to bend back to it's original position never did. That's why it's permanently stucked in headset mode because the phone thinks the plug is still inside. This probably happens due to age and possibly has something to do with moisture and rust, not to mention that copper is highly malleable.
Sad to say that until now this technology hasn't changed and is still being widely used. Hopefully someone will give this issue a real solution.
I had this problem recently and took a dry q tip and rubbed it back and forth across the little pin on the bottom of the headphone jack until it cleared up the problem.
Does anyone know if a USB to 3.5mm headphone jack adapter works on the CDMA tp2? I'd really like to use regular headphones but don't want to jeopardize getting my phone stuck in headphone mode.
Drache said:
I had this problem recently and took a dry q tip and rubbed it back and forth across the little pin on the bottom of the headphone jack until it cleared up the problem.
Does anyone know if a USB to 3.5mm headphone jack adapter works on the CDMA tp2? I'd really like to use regular headphones but don't want to jeopardize getting my phone stuck in headphone mode.
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Yes, the USB headphone adapter works on the CDMA versions. If you plug in a second headphone set to the other open port, which ever one was connected lastly will be the one to have sound.
Fixed the problem!
I had to disassemble the phone, voiding the already expired warranty and solder the contacts together on the audio jack. I can't use a 3.5 mm jack anymore, but I can at least use the phone now without always using a bluetooth. I'll get a usb adapter for when I want to listen to music.
Here is a picture of the contacts I soldered. I used a 20 w soldering iron, I wouldn't use anything larger.
Drache said:
I had to disassemble the phone, voiding the already expired warranty and solder the contacts together on the audio jack. I can't use a 3.5 mm jack anymore, but I can at least use the phone now without always using a bluetooth. I'll get a usb adapter for when I want to listen to music.
Here is a picture of the contacts I soldered. I used a 20 w soldering iron, I wouldn't use anything larger.
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i would hate to do this on my vibrant lol, media sound recently gave out on me after unplugging the headphone. this sucks. id look around for replacement parts..til then.. gotta get busy with the q tips til i get it to work.
My ZL is about 2 weeks old, and i tried to put in the headphones in it, but somehow, it seems like the rubber black cover that is inside the audio jack pushed down, and is now causing a barrier between any headphones i put in and the bottom of the audio jack.
I can't use phone in bluetooth mode, as phone thinks there are headphones in it, probably because of that rubber part touching the base of the audio jack. Please help, i am unsure what to do, i tried to fish it out but it seems to be stuck in it well. If i try to put in headphones, it just won't go all in, and the headphones don't work .
This happened to my Sony Vaio laptop a few years back. I used tweezers to pull it back out and was able to fix the headphone being detected. It took a long time though Good luck!
Hi,
I have been trying to troubleshoot my issues and have had no luck.
one day my headphones stopped playing in my right ear so I figured it was a bad headphone jack. I bought a new one and replaced it. Now it only plays when button control headphones are plugged in (the plugs with the 3 black stripes not the 2 like standard earbuds). It does play but if I turn the headphone plug it stops playing at certain points while turning. the rear speaker works fine.
I tried having the jack plugged in with the metal outer case off and I have the same issue (again, I don't think a short is an issue).
I checked everything and the headphone jack appears to be fine, doesn't appear to be a short anywhere. I am at a loss on what my next step would be.
Thank you.
There are lots of possible solutions, that you can try.
Sounds like you might just need to replace the audio receiver.
It's a $5 part and a 10min job - http://www.dx.com/p/genuine-repair-...-module-for-samsung-i9220-139035#.U36IJvmk2QA
Here's a pre-existing thread full of people having similar issues.
http://forum.xda-developers.com/showthread.php?p=52858277
Hey everyone. I bought a Verizon Note 4 on Facebook. I met the person and he showed me the phone, everything seemed to be fine. It sat on my desk for about 3 days while I waited on a new screen protector and case. A few minutes after turning it on I realized there was no sound from the external speaker. I factory reset and spent the night googling with no results. I contacted the person and they said it worked fine when they had it. So dead end there.
So here's what I've tried: factory reset twice, replaced the speaker, bent the speaker contacts out, blew out the headphone jack, plugged in out a headphone plug, and installed an app that lets you switch between headphones and speaker. The earpiece and Bluetooth audio work fine
Anyone have any suggestions? Thanks in advance
So I guess that's a no...
Sent from my ASUS_Z00AD using Tapatalk
My situation with my AT&T Note 4 is a little different, but really recent, so I'll add it to this thread. I got a broken phone and refurb'ed it by putting on a new screen.
Two weeks later I was listening to a podcast through the speaker. After a while suddenly the sound went mute. Also, no OS sounds would play. Rebooting the phone fixed it.
A week later, same activity, listening to a podcast. The speaker stopped playing again and several reboots did not fix it. After disassembling the phone and adjusting the spring clips that touch the speaker, and tightening the screws, it still wouldn't play.
I ordered just a replacement speaker part from eBay and put that in, and the sound was tinny but it played. The speaker is bonded into the housing, so the replacement process involved taking it out with a razor blade and destroying it. I used Go2Glue silicone glue to put the new speaker in and I was left with a tinny speaker that sounded blown.
I ordered a new housing that had the speaker bonded in there from the factory, to do the refurb "the right way" which was a tad more expensive. New speaker, still tinny like the last one. So, I'm not sure what is the deal with the initial speaker sounding fine, but dying on me. Then I get two in a row which sound terrible.
One guess is that the audio chip could have gone bad. Another is that my two new speakers are not genuine Samsung. I found this YouTube video a while back (neat if you have 30 minutes to spare) which shows a Chinese Note 4 clone, which apparently has poorer speakers than the real Note 4.
I have had a problem with distorted audio from both speakers for a long time now. It sounds like the speakers might be cracked but it seems dubious that both the bottom and top one should crack at the same time. At first I thought it was a software issue as it started to appear around the time I rooted the phone and put a ROM on it (LeeDroid). However, when I restored it to stock now via a RUU-zip and subsequently updated it to Nougat, the problem is still there. The distorted audio is present in all kinds of audio playback – music, alarms, ringtones etc. I've run some tests and it seems to start at about -10db of max volume.
I did swap the USB charging port/headphone jack daughterboard a while ago but the problem was present even before that. The swap didn't make it better either.
I've tried to clean the grills with a soft toothbrush and carefully blown with some some pressurized air but with to no avail..
Should I bother to replace the speakers or could it still be software related in anyway?
Try a magnet(not too strong), rubbing it over the speaker grills in case there are iron filings weighing the speaker down, this usually just makes the speakers quiet though.
Thanks! I'll give it a try...
jamieunit said:
Try a magnet(not too strong), rubbing it over the speaker grills in case there are iron filings weighing the speaker down, this usually just makes the speakers quiet though.
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