Just received my Note 7.
The first thing I noticed is that every time I touch the screen or shake the device gently it rattles as if there is something loose inside.
Some of this is the S Pen. If I remove it, it doesn't rattle as much but is still there. It appears to be coming from the bottom part of the phone but I can be sure.
I rang Samsung and they kept putting me off saying this is normal and may be the optical stabilisation in camera. I don't believe this to be the case.
The phone works fine other than that. I'm probably being a little fussy but when you spend $1345 on a so call "premium product", you don't expect it to rattle.
Anyone else have this issue?
Wow I would exchange it quick fast and a hurry... Have not received mine yet may I ask what variant or model and carrier it is?
Sent from my SM-N900P using Tapatalk
No rattle at all on my att variant.. with or without the spen..
go as fast as you can to have it replaced, no way a rattling can be normal, hurry!
KTM690 said:
Just received my Note 7.
The first thing I noticed is that every time I touch the screen or shake the device gently it rattles as if there is something loose inside.
Some of this is the S Pen. If I remove it, it doesn't rattle as much but is still there. It appears to be coming from the bottom part of the phone but I can be sure.
I rang Samsung and they kept putting me off saying this is normal and may be the optical stabilisation in camera. I don't believe this to be the case.
The phone works fine other than that. I'm probably being a little fussy but when you spend $1345 on a so call "premium product", you don't expect it to rattle.
Anyone else have this issue?
Click to expand...
Click to collapse
Do you find that it rattles when you type or do anything that requires a really short 'pulse' vibration?
Makes a really tinny rattling noise..
Guys open the camera app and try shaking again it might just be the sensor
It is optical stabilization mechanism. That's normal.
Wysłane z mojego SM-G935F przy użyciu Tapatalka
BlueBlazer23 said:
It is optical stabilization mechanism. That's normal.
Wysłane z mojego SM-G935F przy użyciu Tapatalka
Click to expand...
Click to collapse
Do you get a somewhat hollow sounding vibration though? I get it while typing for instance
BlueBlazer23 said:
It is optical stabilization mechanism. That's normal.
Wysłane z mojego SM-G935F przy użyciu Tapatalka
Click to expand...
Click to collapse
my note 4 has this too.
I always assumed it was the metal buttons rattling, but it's definitely the camera for me.
it becomes almost unnoticeable when the camera is active, but is pretty loud when it's off.
That rattle is your warranty. Calling you to exchange it as fast as possible. Mine doesn't rattle. No phone should
Sent from my SAMSUNG-SM-N930A using XDA-Developers mobile app
KTM690 said:
Just received my Note 7.
The first thing I noticed is that every time I touch the screen or shake the device gently it rattles as if there is something loose inside.
Some of this is the S Pen. If I remove it, it doesn't rattle as much but is still there. It appears to be coming from the bottom part of the phone but I can be sure.
I rang Samsung and they kept putting me off saying this is normal and may be the optical stabilisation in camera. I don't believe this to be the case.
The phone works fine other than that. I'm probably being a little fussy but when you spend $1345 on a so call "premium product", you don't expect it to rattle.
Anyone else have this issue?
Click to expand...
Click to collapse
1.3k? U canadian or something?
Sent from my ONE A2003 using XDA-Developers mobile app
I have the Verizon variant and it rattles. When the camera app is open, it is very faint but still there. I just got this yesterday. Should I exchange, or would I be running in circles? Out of curiosity, I checked my older S3 and S4. They both do the same thing but not as loud as the note 7.
I hear it as well right on the camera, seems it is indeed the stabilisation
I just got off the phone with Verizon and they noted my account as (DOA) and are letting me go to my corporate store in the morning and get it replaced. It is probably normal but I'd rather go on and get it replaced.
Thanks to everyone for the responses. I have the the N930F purchased directly from Samsung Australia.
After a bit more testing it looks like it is the camera. If I start the camera app the rattle goes away. Samsung is saying this is normal and are refusing to replace it. Not sure weather I should be worried about it as some of you are saying you don't have any rattle at all.
KTM690 said:
Thanks to everyone for the responses. I have the the N930F purchased directly from Samsung Australia.
After a bit more testing it looks like it is the camera. If I start the camera app the rattle goes away. Samsung is saying this is normal and are refusing to replace it. Not sure weather I should be worried about it as some of you are saying you don't have any rattle at all.
Click to expand...
Click to collapse
Curious about the price you paid - $1300? Really? What does that equate to in US Dollars?
Mine rattles. Around the camera. I've heard other phones with optical stabilization do the same
That sound is normal even in my Galaxy s5 it comes
Its not that much noticable
KTM690 said:
Just received my Note 7.
The first thing I noticed is that every time I touch the screen or shake the device gently it rattles as if there is something loose inside.
Some of this is the S Pen. If I remove it, it doesn't rattle as much but is still there. It appears to be coming from the bottom part of the phone but I can be sure.
I rang Samsung and they kept putting me off saying this is normal and may be the optical stabilisation in camera. I don't believe this to be the case.
The phone works fine other than that. I'm probably being a little fussy but when you spend $1345 on a so call "premium product", you don't expect it to rattle.
Anyone else have this issue?
Click to expand...
Click to collapse
I bet its the plastic home button that rattles, it has happened on my older Samsung devices as well. Buttons can rattle, check the power button and volume rockers too.
I have to be in a quiet room and put the camera right up to my ear to hear it rattle and even then it's still very faint. If it's any louder than that I would say that you have a little bit of a Problem.
Related
Does anybody know if this is normal. The camera if you touch or shake your phone that the camera rattles /shakes seems loose
Sent from my LG-LS970 using xda premium
Yeah that's the auto focus most phones any kind do it
Sent from my LG-LS970 using xda premium
My friend's Optimus G makes a rattling noise as well, but don't know if it's this way on all units. Maybe set up a poll
I remember seeing another thread about this somewhere. Some say its the camera, others say its the volume buttons. Yeah, mine rattles just a little bit.
Not too worried about it. (Calmer than you are)
-Walter
/s
I rattle too
every phone that I have had in the past 4 years had this noise. I think that its the camera
No rattles on/in mine Had to take it out of my case to see...then remembered how beautiful my little OG is...then promptly put it back in it's Commuter case lol.
stealth919 said:
No rattles on/in mine Had to take it out of my case to see...then remembered how beautiful my little OG is...then promptly put it back in it's Commuter case lol.
Click to expand...
Click to collapse
Just wondering, did you shake it or did you tap it around the camera?
With my friend's Optimus, it seems that it only makes the rattling noise if it's tapped. (that, or knocked against your knuckle) When it's shaken, there's pretty much no sound.
chronostorm said:
Just wondering, did you shake it or did you tap it around the camera?
With my friend's Optimus, it seems that it only makes the rattling noise if it's tapped. (that, or knocked against your knuckle) When it's shaken, there's pretty much no sound.
Click to expand...
Click to collapse
It sounds like it is coming from the earpiece area. However, this could be that it's merely the only passage for the sound to travel through. Either way, mine rattles with a shake, tap, and knock.
I guess I better open it up and see what's going on. Wish me luck. :fingers-crossed:
Edit: Confirmed, it is the camera. It is not seated firmly in the housing. Since it is connected via a ribbon, applying pressure will not fix it. Aside from applying adhesive underneath, I'm not sure there is really anything that can be done about it. However, it does not affect functionality, so the real question is whether anything SHOULD be done about it. It's just annoying.
I was wondering if I should return it or start a thread asking about it.
Ditto. If I tap the back of the phone by the camera, I hear the same thing.
chronostorm said:
Just wondering, did you shake it or did you tap it around the camera?
With my friend's Optimus, it seems that it only makes the rattling noise if it's tapped. (that, or knocked against your knuckle) When it's shaken, there's pretty much no sound.
Click to expand...
Click to collapse
Actually I did both and all kinds of movement and it was tight...Update though now as of the 3rd of December I noticed I now too have the faint little rattle from the camera lens area. I noticed when I cleaned it with my cloth sometimes it goes away for a while like maybe something shifted but it still looks fine and it still seems to take good pics and focuses...I don't know just thought I would throw in an update.
Someone submerged the HTC One M8 in water for about 90 minutes, it came out just fine. Is this phone waterproof? I haven't seen any specs saying it is, but apparently it's at least water-resistant. Here's the video.
http://www.youtube.com/watch?v=lhwvXTVQoPM
Thanks to MrMario8 and fernando sor, they posted this video in another thread that got locked.
phsteve said:
Someone submerged the HTC One M8 in water for about 90 minutes, it came out just fine. Is this phone waterproof? I haven't seen any specs saying it is, but apparently it's at least water-resistant. Here's the video.
http://www.youtube.com/watch?v=lhwvXTVQoPM
Thanks to MrMario8 and fernando sor, they posted this video in another thread that got locked.
Click to expand...
Click to collapse
I'm just wondering why the clock background kept changing from black to clear and back.
blackroseMD1 said:
I'm just wondering why the clock background kept changing from black to clear and back.
Click to expand...
Click to collapse
It didn't. It did it once - 6PM hit and it went black. I noticed the music player popped up on the screen though.
Obviously I wouldn't go dropping my phone in water to test this but it looks like HTC did manage to isolate the components enough to make it water resistant. I wonder why they didn't advertise it? Probably because of the lack of flaps I guess.
This would likely cause damage to the USB and headphone jack over time but its a cool test of the build quality for sure.
EtherealRemnant said:
This would likely cause damage to the USB and headphone jack over time but its a cool test of the build quality for sure.
Click to expand...
Click to collapse
It really is. Good to know that my new phone probably wouldn't self destruct if it got a little rain on it.
blackroseMD1 said:
It really is. Good to know that my new phone probably wouldn't self destruct if it got a little rain on it.
Click to expand...
Click to collapse
Yeah I'm happy they improved the already exceptional build quality. The M7 survived the most ridiculous torture test I've seen CNET administer while the S4 failed miserably. HTC has a lot more experience with phones than anyone else but Nokia really so it shouldn't be a surprise that they pulled this off but its still nice to see. And they did it without flaps, that's the real big FU to Sony
The review by CNET suggests this is not true.
The Bad: The One M8’s battery is not removable, making it harder to replace once the battery inevitably wears out. The phone's sealed chassis is not water-resistant, and the One M8's photos look less sharp than competitors'.
http://www.cnet.com/products/htc-one-m8/
ahpatel said:
The review by CNET suggests this is not true.
The Bad: The One M8’s battery is not removable, making it harder to replace once the battery inevitably wears out. The phone's sealed chassis is not water-resistant, and the One M8's photos look less sharp than competitors'.
http://www.cnet.com/products/htc-one-m8/
Click to expand...
Click to collapse
nobody is claiming this phone was made to be water resistant. However, spending 1hr and 30 mins in water indicates you dont have to worry about splasehes/rain/ etc.. dont take it diving and be careless
Is the removable battery even a big deal now days? Who keep their phone for more than 2 years now anyway?
Sent from my HTC One using Tapatalk
I don't see why it shouldn't be waterproof. Just another feature everyone else will have. But I could also see the point of not advertising it as water resistant. I sure wish this was confirmed.
ggreenwood334 said:
I don't see why it shouldn't be waterproof. Just another feature everyone else will have. But I could also see the point of not advertising it as water resistant. I sure wish this was confirmed.
Click to expand...
Click to collapse
the ports arent covered. they will wear out and get ruined. so no its not water resistant
Well speaking as someone who dropped their HTC One down the toilet last week (I was drunk) and waking up the next day and the phone is dead and only remembering what happened the phone turns on fine after charging it but I've tried 3 different SIM cards and they won't work and it won't turn off anytime I close it down it reboots, tried putting it in bag of rice, etc but doesn't work so I'm left with my beloved one which is unusable just as well I've insurance (even if the excess is an outrageous €95) and when I get a new one I'll sell it and buy new M8,but getting back to the original point I would be delighted if the new M8 was waterproof after what happened to me.
Sent from my Nexus 7 using Tapatalk
They couldn't have awesome speakers and still water proof. Most likely..
Sent from my SAMSUNG-SM-N900A using xda app-developers app
colts187 said:
They couldn't have awesome speakers and still water proof. Most likely..
Sent from my SAMSUNG-SM-N900A using xda app-developers app
Click to expand...
Click to collapse
Why not? Sony did it with the Z2.
Speakers aren't a major entry point for water, ports are.
EtherealRemnant said:
Why not? Sony did it with the Z2.
Speakers aren't a major entry point for water, ports are.
Click to expand...
Click to collapse
And not even all ports.. The Sony Z ultra gpe doesn't have a cover over the headphone jack. My friend who had the Z was surprised because he said the Z had a cover over the headphone jack.
Sent from my HTC One using Tapatalk
colts187 said:
They couldn't have awesome speakers and still water proof. Most likely..
Sent from my SAMSUNG-SM-N900A using xda app-developers app
Click to expand...
Click to collapse
Yes I agree that Sony got it right with the z2. However it did take a couple of generations for them to get it right. External speakers even on the z1 is not very good. Reviewers always pointed to the waterproofing as the cause of the low speaker volume.
Sent from my SAMSUNG-SM-N900A using xda app-developers app
jonny68 said:
Well speaking as someone who dropped their HTC One down the toilet last week (I was drunk) and waking up the next day and the phone is dead and only remembering what happened the phone turns on fine after charging it but I've tried 3 different SIM cards and they won't work and it won't turn off anytime I close it down it reboots, tried putting it in bag of rice, etc but doesn't work so I'm left with my beloved one which is unusable just as well I've insurance (even if the excess is an outrageous €95) and when I get a new one I'll sell it and buy new M8,but getting back to the original point I would be delighted if the new M8 was waterproof after what happened to me.
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
Not sure if you worded that out of order - but the whole idea of the rice, is to do it BEFORE attempting to turn it on. If you tried to turn it on before letting it sit a few days in rice, thats the point where the damage is done. (Turning it on still moist)
Watch carefully through the video, I have to question its authenticity.
If you notice, there are bubbles coming from the headphone jack. At multiple times the quantity and speed of these increase, often when the camera comes back on after altering it's position. I know the camera was said to run out of storage space etc, however the bubbles suggests that the phone has been removed and replaced.
thats with the bubbles i also saw - and when bubbles can go outside normally water can go inside too.
aluminium and water also not best friends. in my eyes the video is fake or manipulated.
My M8 got splashed with a glass of water and the screen died in seconds. After doing the rice thing for a day, it wont light back up, though the screen does still register touch. It is NOT water proof, and doesn't seem to be very resistant either, as it was a small amount that splashed on it.
candytripn said:
My M8 got splashed with a glass of water and the screen died in seconds. After doing the rice thing for a day, it wont light back up, though the screen does still register touch. It is NOT water proof, and doesn't seem to be very resistant either, as it was a small amount that splashed on it.
Click to expand...
Click to collapse
Maybe build quality varies. I spilled a whole glass on it and absolutely nothing happened. Screen, and also the speakers, works great as before. I tested them immediately. Maybe I was just lucky. But still, a whole glass, and I saw how the water filled every speaker hole.
Hey everyone.
I bear sad news that my Nexus 5X which I got 2 days ago appears to have a rattle inside.
Its near the top but holding the buttons, the camera glass, fingerprint, speaker grills, and anything else I could think of still doesn't fix it so it seems to be internal.
I've not had a chance to speak to Google or LG about it yet and Carphone Warehouse (UK retailer) weren't any help online. Speaking to them in store tomorrow so fingers crossed they just replace it.
Does anyone else have this issue?
SOLVED! - I spoke to Google support and they said that the rattling noise comes from the sim tray.
There is a tiny lever which you push with the sim pin to remove the sim tray, and that lever is what rattles against the frame. Providing that your 5X works as it should, that's the rattle.
Thanks guys
Hi
Azzabear said:
Hey everyone.
I bare sad news that my Nexus 5X which I got 2 days ago appears to have a rattle inside.
Its near the top but holding the buttons, the camera glass, fingerprint, speaker grills, and anything else I could think of still doesn't fix it so it seems to be internal.
I've not had a chance to speak to Google or LG about it yet and Carphone Warehouse (UK retailer) weren't any help online. Speaking to them in store tomorrow so fingers crossed they just replace it.
Does anyone else have this issue?
Thanks guys
Click to expand...
Click to collapse
Most likely the camera optics which are loose when unpowered. Launch the camera app to energise the camera, does it still rattle? If no or needs more shaking then its normal.
Regards
Phil
PhilipL said:
Most likely the camera optics which are loose when unpowered. Launch the camera app to energise the camera, does it still rattle? If no or needs more shaking then its normal.
Click to expand...
Click to collapse
No luck still rattles when the camera is on and needs the same amount of shaking
I have this too. I wonder what it is... should I be worried?
Why are u shaking your phone, and why does it bother you.
So I never noticed this but since you said something I shook mine and I have the same thing.
Meh.. Barely noticeable even when trying to make it happen
Mountainfisher said:
Why are u shaking your phone, and why does it bother you.
Click to expand...
Click to collapse
I noticed there was a rattling sound when the vibration motor goes off, so I shook it a little to see if anything was lose and now I can't stop hearing it with every notification.
It's not usually something that would bother me but now I know its internal it will
Hi
Azzabear said:
No luck still rattles when the camera is on and needs the same amount of shaking
Click to expand...
Click to collapse
Mine rattles too if I shake it, so have other phones, it's common, first search gave me this http://forum.xda-developers.com/showthread.php?t=2713803
It depends on how the optics are driven for focusing so the rattle could remain, it could be the vibration motor which is a circular motor by the looks of the teardown, so it might free spin when the phone is shaken.
Every smartphone I have ever owned, when I've visited the forums here there are people complaining about rattles when they shake the phone. There are lose parts in these phones as often things need to move freely, i.e. buttons, camera optics, and vibration motors, everything else is so tightly packed in it can not rattle. The only other rattle you might get is a broken off component, and the chances the phone still works with a detached resistor or chip is unlikely, plus you'd hear that moving around.
Honestly it is nothing to worry about. Google "phone rattles" and be assured it's normal.
Regards
Phil
Okay I spoke to Google support today and the person I spoke to said that the rattling noise comes from the sim tray.
There is a tiny lever which you push with the sim pin to remove the sim tray, and that lever is what rattles against the frame. Providing that your 5X works as it should, that's the rattle.
Thanks for the help everyone!
Azzabear said:
Okay I spoke to Google support today and the person I spoke to said that the rattling noise comes from the sim tray.
There is a tiny lever which you push with the sim pin to remove the sim tray, and that lever is what rattles against the frame. Providing that your 5X works as it should, that's the rattle.
Thanks for the help everyone!
Click to expand...
Click to collapse
So did they offer to exchange it or no? It's very annoying tbh once you notice it.
Just received my replacement tablet and it has the same problem. When holding in landscape mode (power button on top left), you can hear a click on the lower left potion of the screen. Anyone else have this problem?
You mean when you push on the screen harder than you're supposed to?
Sent from my Pixel C using Tapatalk
superchilpil said:
You mean when you push on the screen harder than you're supposed to?
Sent from my Pixel C using Tapatalk
Click to expand...
Click to collapse
Yes, i was applying a screen protector i had lying around and as i was pushing air bubbles out i could feel and hear a loud click. I let google know and they sent me a new one which has the same problem, just not as pronounced.
I have the same exact problem. I have never pushed 'hard' on my screen. I have a replacement coming, also. I'll post a follow up.
Edit: To elaborate on how much force it took to generate this issue. I picked it up with my left hand in landscape mode and I heard it. That small amount of pressure.
Honestly I don't understand why this amounts to getting a replacement?
It's just a click, does it make the device unusable? No.
Sent from my iPhone using Tapatalk
superchilpil said:
Honestly I don't understand why this amounts to getting a replacement?
It's just a click, does it make the device unusable? No.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
You seem quite the negative Nancy, here. Telling people that they're pushing too hard, then telling questioning getting an issue resolved. Is it unheard of that someone get device without any issues, even IF it's cosmetic. Never mind that it might be something that could cause issues later when not within warranty. In my case, I contacted support, simply to determine if it was normal/expected. They processed my RMA immediately, I hadn't even gotten to asking for one. Chill out.
superchilpil said:
Honestly I don't understand why this amounts to getting a replacement?
It's just a click, does it make the device unusable? No.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
Because there screen is physically popping in and out. No need to be a strong fanboy but even my moto e is built better and i would expect a jesus device called pixel will have higher quality specs. I received my replacement and its still present though not as strong. I believe this is a manufacturing issue and others will soon notice.
egarff said:
You seem quite the negative Nancy, here. Telling people that they're pushing too hard, then telling questioning getting an issue resolved. Is it unheard of that someone get device without any issues, even IF it's cosmetic. Never mind that it might be something that could cause issues later when not within warranty. In my case, I contacted support, simply to determine if it was normal/expected. They processed my RMA immediately, I hadn't even gotten to asking for one. Chill out.
Click to expand...
Click to collapse
People here are invested in the device, not only financially but emotionally, as this person clearly is. Saying something is defective with the device is like saying something is defective with them. In this case, both points may be correct.
superchilpil said:
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
I think I've just fed a troll. iPhone.
Same problem, but google seem a bit clingy to send me a replacement, I am in UK. I've heard UK support is pretty bad compared to US.
I have the same problem. I also noticed that the gap between the metal edges and the glass is wide in certain spots, and I can see right down the gap. When I push down on the screen, I can see a little bit of discoloration occur due to pressure from behind the screen. The discoloring is on the lower left side of the screen (when tablet is held sideways). I'm afraid it's bumping into a component or something.
My screen makes a clicking noise when pushing it on the left half. I really dont mind this issue.
No discoloration of the screen btw.
Enviado desde mi Pixel C mediante Tapatalk
Maybe it's an strange question. Did you try smelling near the tablet when you did this? I try it and a strong smell like glue or some cleaning product comes out from the tablet. Hopefully I'm not crazy and is not hazardous. Please try it. Thanks!!
Enviado desde mi Pixel C mediante Tapatalk
I just recieved my Pixel C today and I've got quite a large amount of creaking, clicking and sticking sounds in the bottom left hand quadrant of the device when held in landscape mode and it heads towards the middle of the screen.
There seems to be quite a bit of room between the screen and the rest of the device even when pressing lightly on the screen. It's almost like the screen isn't adhered properly somewhere and there's a gap causing the screen to creak and pop.
The screen also goes weird like its pressing on a component in this bottom left hand corner.
None of the other parts of the screen exhibit this behaviour.
I requested a call back from google and the rep acknowledged the issue and said it was normal and pointed me to a YouTube video with a slight popping sound which sounded very minor compared to mine.
The YouTube video I was directed to was this one https://youtu.be/k7aH00QRq5A
I was surprised I had to push to get a replacement and it was only when I made the creaking and popping sounds over the phone the rep knew my device had a real problem.
Coming from a Nexus 7 2013 I expected much more than this with the Pixel C.
Anyway I've now got to go through the whole rma process and organise a courier to pick up the defective Pixel C.
I have to say that I'll be returning the replacement Pixel C if it exhibits the same problem which is a real shame as I was quite excited about this device.
I fixed it by repeatedly clicking like 30 times. It finally got stuck. Lol
Maybe it has something to do with the glue used.
As Hazzo31 mentions above I too smelt a chemical citrus type smell coming from the Pixel when I received it.
Anyway my RMA is in progress so we'll see how the next one goes.
Same clicking issue for me.
French support arguing that it is normal, not a problem, the tablet is working fine, no exchange possible.
I'm returning the tablet and i'll have to wait for 10 days to get the refund...
I find it unbelievable :
This is the most expensive android tablet. An high-end flag-ship device, designed & built & sold by Google.
Yes, the device is usable, but how can I be sure that the screen or the touch panel will not break in 13 months?
I got my View 20 recently and I'm having a problem with screen unlocking during calls. The speaker is roughly at a 45 degree angle and I think so is the proximity sensor. And it only recognizes objects that are very very close to it. In other words unless I have the phone pressed against my ear (not touching or close to, actually pressed against it) it unlocks the screen during call, the notification panel opens up and I activate things I don't wanna activate... Once just as a test I made a short phone call and I made sure to keep the top of the phone pressed against my ear at all times and somehow it still unlocked the screen and the notification panel was open...
To make things even worse, because the angle is so weird I have to keep the phone lower than I'm used to (or comfortable with) and the bottom of the phone is way below my mouth which is bad too.
It's a real issue and I don't know what I can do to fix it. Please help me.
(And just as a side note I can't believe no one has mentioned this in ANY review - even if the screen doesn't unlock for them, the angle of the speaker is still weird and to hear the sound well you have to hold the phone lower than normally. It IS significant and I have no idea why this hasn't come up in any review or opinion on the internet).
the.real.nps said:
I got my View 20 recently and I'm having a problem with screen unlocking during calls. The speaker is roughly at a 45 degree angle and I think so is the proximity sensor. And it only recognizes objects that are very very close to it. In other words unless I have the phone pressed against my ear (not touching or close to, actually pressed against it) it unlocks the screen during call, the notification panel opens up and I activate things I don't wanna activate... Once just as a test I made a short phone call and I made sure to keep the top of the phone pressed against my ear at all times and somehow it still unlocked the screen and the notification panel was open...
To make things even worse, because the angle is so weird I have to keep the phone lower than I'm used to (or comfortable with) and the bottom of the phone is way below my mouth which is bad too.
It's a real issue and I don't know what I can do to fix it. Please help me.
(And just as a side note I can't believe no one has mentioned this in ANY review - even if the screen doesn't unlock for them, the angle of the speaker is still weird and to hear the sound well you have to hold the phone lower than normally. It IS significant and I have no idea why this hasn't come up in any review or opinion on the internet).
Click to expand...
Click to collapse
Do you have any case on the phone? Sometimes the case may interfere with ur proximity sensor and cause these issues.
Nope, none.
I have the same problem. But without solution yet.
Disable Google smart unlock feature. And check.
It was never enabled.
the.real.nps said:
It was never enabled.
Click to expand...
Click to collapse
Mind to share the screen shot of settings?
miststudent2011 said:
Mind to share the screen shot of settings?
Click to expand...
Click to collapse
Sure, just tell me which screen you want.
Do you have any glass screen protector? I have one and notice that is no cutout for the proximity sensor!
PintasMan said:
Do you have any glass screen protector? I have one and notice that is no cutout for the proximity sensor!
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The phone came with a preinstalled one but I removed it. No cases, no glasses, just a vanilla phone.
the.real.nps said:
The phone came with a preinstalled one but I removed it. No cases, no glasses, just a vanilla phone.
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Very strange. Anyway I tryed this glass screen protector and works well.
Use the hicare app to find the problem. Maybe you find a solution.
PintasMan said:
Very strange.
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What is?
PintasMan said:
Use the hicare app to find the problem. Maybe you find a solution.
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I just ran all the automatic tests. Didn't find any problems.
I am getting crazy with this issue and also with ghost touches, i got the screen replaced at service centre, but still problem persist
---------- Post added at 11:03 PM ---------- Previous post was at 10:57 PM ----------
I am getting crazy with this issue and also with ghost touches, i got the screen replaced at service centre, but still problem persist
NolanBart said:
I have the same problem. But without solution yet.
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Sell the Huawei and buy the Galaxy S10 Plus.
varcor said:
Sell the Huawei and buy the Galaxy S10 Plus.
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thats exactly i am doing
Any other ideas?
Or maybe I just a defective phone? Could other owners of View 20 say if their phones are fine?
It's not a fault... The sensor is on the top of the device instead of the front/screen so it happens... Poor design choice that's all.
Same problem noticed since day 1, found also no solution yet.
very disappointing.
ngagephone said:
It's not a fault... The sensor is on the top of the device instead of the front/screen so it happens... Poor design choice that's all.
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Yeah, except it's not pointed upwards, it's pointed at a roughly 45 degree angle, so it should still work more or less fine. Maybe less fine than forward-facing sensor but still ok. And I doubt that thousands (millions?) of people who bought that phone experience the same problems and no one has mentioned it yet.
I'm on the second view 20... Sent first one back as I didn't like the warmish tint on the screen... Second one has a much cooler tone... Both do this with calls and my brother also has a view 20 and he has the same issue... Mine was from Amazon and he got his from carphone warehouse.