No service Nexus 5x water damage - Nexus 5X Q&A, Help & Troubleshooting

So I did what every phone owner dreads, I forgot my phone in my pocket and went swimming with it. I was swimming with it for about 5 minuets until I noticed it when I noticed it I immediately took the back cover off and unscrewed everything and put all of the components in rice and then put the rice and my phone into a vacuume chamber. I left it like that over night and found that the water killed the battery. So I ordered a new battery and stick it in my phone and surprisingly i turned it on and if started booting. After it turned on I noticed that out said it had no service, but other than that all of my sensors and hardware all work. I know that it is not the Sims card reader that is broken because it can still give me the sim card information when I put it in my phone. Could this be the antenna, or something else?

Could be so many things. You can check that your antenna is making good contact but it's also likely one of the radio chips fried.
Sent from my Nexus 5X using Tapatalk

Any idea where would the antenna connectors be?

Not on this phone. Maybe someone else does. There is usually prongs on a back door that need to make a connection.
Sent from my Nexus 5X using Tapatalk

So I cleaned all of the contacts with alcohol but to no avail. If it is one of my radio chips that is fried could I get a new motherboard?

kerfun said:
So I cleaned all of the contacts with alcohol but to no avail. If it is one of my radio chips that is fried could I get a new motherboard?
Click to expand...
Click to collapse
Replacing the motherboard is usually close to the cost of buying a new device from what I've seen.

I recently upgraded my phone to android N when it came out a few days ago, so I decied to see what would happen when I put my sims card back into my phone. When I put it in my phone it showed that I had a few bars but didn't say anything like 4g or LTE. So I tried to make a call and it still doesn't work.
Is it still a hardware issue?

Related

[Q] Dropped in water, Wont charge anymore

My friend dropped her phone into a glass of water. Stupid her just had it off over night with battery removed, but next day decided to just pop battery in and start using it. Calls me later(spare phone) and tells me details.
I go get it disassemble, rubbing alcohol, the works. Let dry for 48 hours. Everything on the phone works other than it wont charge the battery. She has 2 batteries one which is new. Besides getting an external charger for it, is there anything else I could do to fix it? Is there a part I can replace, or something software related that might fix it?
mesajoejoe said:
My friend dropped her phone into a glass of water. Stupid her just had it off over night with battery removed, but next day decided to just pop battery in and start using it. Calls me later(spare phone) and tells me details.
I go get it disassemble, rubbing alcohol, the works. Let dry for 48 hours. Everything on the phone works other than it wont charge the battery. She has 2 batteries one which is new. Besides getting an external charger for it, is there anything else I could do to fix it? Is there a part I can replace, or something software related that might fix it?
Click to expand...
Click to collapse
I suspect (hope) only the battery was damaged from your friend's phone. Have her go to TMO and see if they will let her test charge a display Slide battery in her phone. If it starts charging and increases by a few percentage points then perhaps only the battery was damaged. Hope the situation gets worked out.
Just dropped mine in a full sink two weeks ago ... mine hit the edge and knocked the battery out milliseconds before the device hit the water (miracle). Fully submerged. Dried it over a weak heater vent for 2 days. Works just like new. I figured the phone was ok as I snatched it out of the water very quickly. My main concern was the battery ... I thought I might have damaged it. So far everything is just fine.
We have tested it with a new battery. Phone works perfectly fine just wont charge the battery, every feature works. Can even connect to computer with usb.
What im trying to figure out is if there is something I can do i.e. fix it somehow cheaply
Your best bet is probably just using an external charger. I'm using a friends old phone that had a full glass of lemonade spill on it and sit for 5 hours in liquid, turned on. When he woke up the battery was sparking, contact was melted. The battery was partially fried from the short circuit, so I just bought a new battery. The only thing that doesn't work in the phone is the camera. The real downside to that is if any app tries to access the camera the phone completely locks up, takes about 10 seconds just to get out of the black screen.
I'm digressing, anyway, yeah, external charger is probably the best bet, if she has two batteries that should work just fine. Use one while the other is charging.
Sent from my T-Mobile myTouch 3G Slide using XDA App
ultrasonic cleaning
if you disassemble to the charging circuit board or motherboard and try placing it into an alcohol solution in a u/s cleaner (also used for jewelry), this might clean the contacts and allow charging, might not do anything or damage the board. no guarantees on this method , but will sometimes work.
ps. remember that some circuit board cleaner solutions will dissolve plastic, recommend alcohol.
bill g.
The best solution I have found for a wet phone, or any device for that matter, is to take the device apart as much as possible. Then put it in a ziploc bag of rice. Seal it up good so air doesn't get in. The rice will suck all the water out. I have done this with my old G1 (twice) as well as other phones.

[Q] G2 SIM Slot acting up. Replace?

Tmobile G2. Started losing network every so often. Would need to reboot or sometimes switching to airplane mode and back would work. Then it just wouldnt work at all. Went to Tmobile store and they gave me a new SIM card. Tried that, and still no luck. SIM works fine in other phones.
I tried multiple cards, and they seem to work fine so long as I apply heavy pressure to (push down on) the card while using the phone. If I let go, the network drops within seconds. Must be the SIM slot itself..
Anyone ever replace the slot on a G2? I think it's soldered directly to the board, but I havent taken it apart yet. Hopefully it's just a few points that I can easily remove. Where can I get a replacement though? Anyone know parts that have matching solder poins?
yeah its soldered to the motherboard and unless you are amazing at soldering it will be tough, to top it off I've never seen one on ebay or amazon so you'll have to dig for one
Sent from my HTC Vision using xda premium
FuNKSioN said:
Tmobile G2. Started losing network every so often. Would need to reboot or sometimes switching to airplane mode and back would work. Then it just wouldnt work at all. Went to Tmobile store and they gave me a new SIM card. Tried that, and still no luck. SIM works fine in other phones.
I tried multiple cards, and they seem to work fine so long as I apply heavy pressure to (push down on) the card while using the phone. If I let go, the network drops within seconds. Must be the SIM slot itself..
Anyone ever replace the slot on a G2? I think it's soldered directly to the board, but I havent taken it apart yet. Hopefully it's just a few points that I can easily remove. Where can I get a replacement though? Anyone know parts that have matching solder poins?
Click to expand...
Click to collapse
I've been looking for the part too, had some luck just resoldering the old one, twice(!).
CAREFUL if you do this. AND DON'T push on the sim slot. This will wreck/crack the traces for the solder for the SIM holder itself. The holder is soldered to the surface of the MoBo. Mine (mobo) got damged on the second solder operation, some traces came off of the board. There is a place I found that will repair it for you for 89bux, but seems pricey to me.
http://www.repairlabs.com/htc-desire-z-sim-card-tray.html
looks like compatible sim holder
FYI
http://www.parts4repair.com/samsung-galaxy-note-sim-connector/
I'm going to order it (only 1 buk) and give it a whirl. Will post results.
what was the result?

[Q] water damage, no sim card but *all* else works

Hi everybody,
(TL;DR at the bottom)
I would like to know what your experiences are with the following scenario:
I dropped my phone in a pond, left it to dry, did the rice thing, waited a whopping two weeks, very lightly scrubbed the reachable electrical contacts with a small tool to clean off dirt (did not cause damage to the connectors).
What I'm seeing now is quite strange:
Everything works, down to the compass, the gyro-stuff (I know, not a gyro but you get my drift), touchscreen, lighting, wifi, bluetooth, gps, the battery, the microSD card, basically everything you'd expect to break is working like a charm... except for the recognition of a SIM card. I can type the special commands in the dialer to obtain the test menu (and in doing so, using logcat, seeing no errors whatsoever while testing it, other than 'no sim card detected'), the phone still reports the same IMEI number, etc. It just says no SIM-card.
I tried to clean it up real nice on the inside (not the in-inside but the visible parts when you remove the antenna cover and battery cover) and saw no visible water damage even though it was completely submerged for well above 3 seconds. There was no visible residue as a typical drying process would normally show. I used a clean cloth and a host of very small tools to make sure I could clean all the small contacts and such. Remember, the SIM-card issue existed before the semi-more-than-thorough cleaning too.
I then proceeded to flash a new ROM, full wipe et al, formatted the sdcard just to be sure, I basically redid it as if someone would ask me to do it for them: in the most clean and surefire way possible. (no forgetting to full wipe, etc). I retested everything but came up with the very same issue. So I'm pretty sure it is hardware-related, I'm just not sure in which way.
Is it possible that I am looking at a physical deformation of some contacts which make the card 'not connected' when inserted? I saw a post in the forums about someone having the same issue, stating it was deemed to be the SIM slot being enlarged which was fixed using a small piece of paper, but I want to know if anybody has any experience with this kind of thing or happened to have come across the same situation.
For those of you with fewer time (aka TL;DR): phone dropped in water, dried it, cleaned it, booted it, all works except sim card detection, is that likely to be hw issue and if so any ideas?
Many thanks in advance for your opinions on this matter,
sstm
Have you already gotten a new sim card to try?
Sent from my Inspire 4G using xda premium
Gizmoe said:
Have you already gotten a new sim card to try?
Sent from my Inspire 4G using xda premium
Click to expand...
Click to collapse
+1
Sent from my HTC Desire HD using xda premium
Seems to me that on a DHD there is an actual gap in the simcard cover & its the most likely place for water to enter the workings its extremely likely that the sim contacts were shorted & caused hardware damage.
Gizmoe said:
Have you already gotten a new sim card to try?
Sent from my Inspire 4G using xda premium
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Click to collapse
Hi,
Yes, I forgot to mention that. I have tried with SIM-cards that work in other phones. None get detected.
Kind regards,
sstm
Pat. said:
Seems to me that on a DHD there is an actual gap in the simcard cover & its the most likely place for water to enter the workings its extremely likely that the sim contacts were shorted & caused hardware damage.
Click to expand...
Click to collapse
When you say that the SIM contacts were shorted, can you tell me if there would be a solution for that, other than turning it in for repairs?
If the only thing I can do is turn it in for repairs I should change my question:
How much will this cost me? (on average) Am I looking at 50$ or more like 100$ or even more?
Kind regards,
sstm
Without a circuit diagram i would just be guessing which parts would need replacing & repairers will likely immediately turn away fluid damage as a non starter.
I think the phone is most likely not going to be financially viable as I'm fairly sure next stop after the sim holder is the mainboard.
Hi Pat,
Thanks for your reply, unfortunately for me, I believe it is in the line of what I was thinking too
Would it be a good idea to sell it for parts? Or maybe to sell the parts separately?
I never did that, but I'd like to at least get some money for this device, even if it isn't that much
Kind regards,
sstm
Well its a coincidence because i have a mother of 84yrs who has an old Nokia & no computer. She doesn't want a complex phone & likes her old Nokia push button phone but it has no sd memory.
But she asked me about a camera that she could take family pics & video & digitally store them. Something like your phone might be ideal.
A new main board is about $50. You could try replacing it yourself or have a reputable company replace it for you for about an additional $100 dollars maybe. Not sure exactly what someone will charge.
Sent from my Inspire 4G using xda premium
Here's the part you need on eBay.
Check out this item I found on eBay: http://pages.ebay.com/link/?nav=item.view&id=270946674338
It's a very easy repair. I had the same problem your experiencing about 18 months ago. I repaired it myself and my phone is still working fine. Just be careful not to damage the volume flex cable (part of the main board) when you take the back housing off. Also, when you remove the damaged sim/sd tray you have to pull forcefully (but carefully) as it is lightly glued on.
Don't be daunted, it really is an easy repair.
Good luck.
Sent from my Margarita blender.

[Q] Missing Water Damage Sticker

I have 3 s3's on my account. I have had intermittent problems with 1 of them lately. It would not charge. No matter what cords I used even swapping out the battery with another s3 this one phone would not charge. So for a day I just charged up my battery in one of the other s3's and swapped it back and forth. When plugged in it would show it was charging but it could sit all nite and % would go down. Well I was cleaning the battery connectors with a q-tip and some alcohol trying to figure out if maybe it was some sort of connection issue. In doing so I touched the water damage sticker with the qtip thats on the phone under battery. It slightly changed the color. I wasnt sure what it looked like before so I checked my other s3 and it had no sticker in that spot. Had the little square outline where it would go but no sticker. I purchased this phone brand new so I know it was simply not there to start. My question is this. Due to my problem with charging Samsung is covering the cost to send it in for repair/replace. I know it never had water damage and any hidden stickers inside the phone will back that up. But my worry is because of the slight change in color from q-tip alcohol would I be better off just removing it like my other s3? I know some people say that the removal of those stickers voids warranty but that would tick me off seeing how if I ever have a problem with my other one that never had the sticker they would void it.
EDIT: I should also add that after a day the phone started charging again fine. This has now happened 3 times. Will work fine for a few weeks then all sudden the no charge issue comes up again. Then going away on its own. I just dont want to keep going like this and have one day after warranty is up it not charge again.
my sprint gs3 also has no stickers.. can anyone verify what is up with this? is there more hidden ones in the phone itself????
val31178 said:
I have 3 s3's on my account. I have had intermittent problems with 1 of them lately. It would not charge. No matter what cords I used even swapping out the battery with another s3 this one phone would not charge. So for a day I just charged up my battery in one of the other s3's and swapped it back and forth. When plugged in it would show it was charging but it could sit all nite and % would go down. Well I was cleaning the battery connectors with a q-tip and some alcohol trying to figure out if maybe it was some sort of connection issue. In doing so I touched the water damage sticker with the qtip thats on the phone under battery. It slightly changed the color. I wasnt sure what it looked like before so I checked my other s3 and it had no sticker in that spot. Had the little square outline where it would go but no sticker. I purchased this phone brand new so I know it was simply not there to start. My question is this. Due to my problem with charging Samsung is covering the cost to send it in for repair/replace. I know it never had water damage and any hidden stickers inside the phone will back that up. But my worry is because of the slight change in color from q-tip alcohol would I be better off just removing it like my other s3? I know some people say that the removal of those stickers voids warranty but that would tick me off seeing how if I ever have a problem with my other one that never had the sticker they would void it.
EDIT: I should also add that after a day the phone started charging again fine. This has now happened 3 times. Will work fine for a few weeks then all sudden the no charge issue comes up again. Then going away on its own. I just dont want to keep going like this and have one day after warranty is up it not charge again.
Click to expand...
Click to collapse
Mine had the charging problem and I received a replacement free of charge. As for the water damage sticker idk how that's going to work for you. I will tell you this. When I took mine in they looked at it for 10 seconds and then just said we'll send your replacement in the mail but then again all techs are different
Sent from my SPH-L710 using xda app-developers app
CrfEpic4g said:
Mine had the charging problem and I received a replacement free of charge. As for the water damage sticker idk how that's going to work for you. I will tell you this. When I took mine in they looked at it for 10 seconds and then just said we'll send your replacement in the mail but then again all techs are different
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
you brought your phone to Samsung hq???
qs504792 said:
you brought your phone to Samsung hq???
Click to expand...
Click to collapse
Nope sprint store

Speaker, Mic and Vibration not working?

Hi Folks,
I recently dropped my phone in water. Put the phone in uncooked rice for 2 days, removed sim tray, put it under direct sunlight., tried everything I could possible to dry it. After 4 days, powered on the device, it turned on fine and most of the things working as normal. I did a hardware test with *#808# and most of the tests are passed.
But Speaker, Mic (also the headphone jack) and Vibration isn't working any more. I also noticed that it is charging fine but discharging very fast, even the battery stats shows 100 to 70% as a vertical line. So, I guess battery needs to be replaced. Other than that, on normal use it is heating up.
I did some google search and few forums says, the speaker and vibration connector goes under battery and connect to the top of motherboard. Considering battery is screwed up. I guess the connector is removed or damaged may be.
Has anyone faced the same problem before or anyone can advice something?
_Saul said:
Hi Folks,
I recently dropped my phone in water. Put the phone in uncooked rice for 2 days, removed sim tray, put it under direct sunlight., tried everything I could possible to dry it. After 4 days, powered on the device, it turned on fine and most of the things working as normal. I did a hardware test with *#808# and most of the tests are passed.
But Speaker, Mic (also the headphone jack) and Vibration isn't working any more. I also noticed that it is charging fine but discharging very fast, even the battery stats shows 100 to 70% as a vertical line. So, I guess battery needs to be replaced. Other than that, on normal use it is heating up.
I did some google search and few forums says, the speaker and vibration connector goes under battery and connect to the top of motherboard. Considering battery is screwed up. I guess the connector is removed or damaged may be.
Has anyone faced the same problem before or anyone can advice something?
Click to expand...
Click to collapse
You can't dry a phone completely without opening it. So if you are upto it, open it up (provided you are out of warranty) and disconnect all the connectors and clean them with alcohol or other suitable liquid, leave it to dry and then reassemble.
It's hard to guess exactly what happened inside, but it seems there are two possibilities:
- it could be that your top (main) board is damaged, which causes malfunction of connected bottom board OR
- you may have damaged both parts of the phone...
Either case, repairs won't be cheap, motherboard is the most expensive part of the phone.
I would suggest disassembling the device and inspecting internals. Corrosion should be visible.
Check some teardown videos (recommend Jerry Rig Everything or iFixit) before doing anything if you haven't yet.
Sent from my OnePlus 3 using Tapatalk
Thank you @Explorer23 and @tnsmani will do a tear down to check for visible damage part if any.
Took the phone to OP service centre, the repair guy opened it in-front of me for diagnosis. The phone was in dry condition but there were traces of water deposits. He checked few things and suggested that needs to replace mother board as there was no signal coming to speaker receiver and this will cost ~17k.
For me replacing motherboard for such a huge cost isn't of any worth.
Any suggestion if it can be repaired in someway or shall I start to think about selling/exchanging it online.

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