Develop Bugs

G4 bootloop: LG officially admits hardware fault, will repair affected devices

Hello, good news!
LG finally admits the problem. Then it will be easier for us to have our devices repaired/replaced! :highfive:
Some of you already shared links on several topics related to bootloop, I think it's better to create a new topic about it, as I wrote an article too for french customers
English: http://www.androidauthority.com/lg-admits-g4-bootloop-problem-hardware-fault-669603/ (official statement)
French: http://www.gamergen.com/actualites/...engage-remplacer-unites-defectueuses-269974-1
For european customers/people who bough it from UE reseller, no worries:
bel57 said:
P.S. furthermore, European Union stipulate under directive 1999/44/CE that it allows users to modify the software, root included. This modification *DOES NOT* void minimum warranty of 2 years on hardware supported by the manufacturer.
Voided warranty by "illegal" software modification has been classed as an unfair term and it's fought by U.E.
Click to expand...
Click to collapse
Sources
https://fsfe.org/freesoftware/legal/flashingdevices.en.html
http://www.bitdefender.com/security...nty-in-eu-but-opens-new-ways-for-malware.html
Already discussed here http://forum.xda-developers.com/showthread.php?t=1998801
EDIT: check out Svartsyn333 feedback
Svartsyn333 said:
Just called them and it's on its way back, should arrive within the next few hours! They told me it got repaired and all is fine. Owner check went through IMEI so no problem with forgetting to add the invoice, too. And no problem with unlocked bootloader and root either! I'm a happy girl now. I will come back here when it arrived and tell if they just repaired it or if I got a new device.
Click to expand...
Click to collapse
EDIT2: Ok guys, I *finally* got my G4 back.
LG PROJECT P1 (H815 - LG G4)
IMEI changed
S/N 505x => 602x
Repair: SWAP motherboard, software update (20D)

But would we all be subjected to the warranty? Otherwise it's not different from before.
At this point it seems like they just realized what the problem is after wrongly sending back a few units as 'repaired' even though it's still having issues.

"Customers who purchased their G4 devices from non-carrier retailers should contact an LG Service Center with the understanding that warranty conditions will differ. "
If you purchased your G4 from a third party website/eBay, it's more difficult to get your warranty recognized.. best is buying it via carrier, LG official store and recognized sellers.

Are they also going to apply the fix during the production of newer LG G4s? because if not, it sounds like all lg g4 will experience the bootloop sooner or later and will only repair it after it has happened

Yes, no detailed information about it, but it seems that they already changed the production process weeks ago and they're just late to communicate on the identification of this breakdown.

bel57 said:
"Customers who purchased their G4 devices from non-carrier retailers should contact an LG Service Center with the understanding that warranty conditions will differ. "
If you purchased your G4 from a third party website/eBay, it's more difficult to get your warranty recognized.. best is buying it via carrier, LG official store and recognized sellers.
Click to expand...
Click to collapse
"For in warranty repair service, you must include a copy of the proof of purchase inside the product packaging returned to the LG Product Repair Center."

Well, I can't see any problem here. You need the original invoice, that's uuuh.. normal?

I just bought the g4 and sadly discovered that my S/N started with 505. Thanks god i did not unlock the bootloader. But I really want to unlock it to install custom rom. I'm thinking of sending my device to LG even if i didn't have the bootloop yet so i'll be sure not to get it after unlocking the bootloader and then having LG not repairing my phone. What do you think ?

Just use it and stop worrying, your device may not be broken as ours.. and no, you can't leave it to repair if it doesn't have the bootloop thing.

So where are all those people now who always wanted to prove not many people are being affected or it's a common thing to have problems when they first come in the market???? I wanna see their faces... I had to hear lots of things when I started writing about it. People made me believe maybe I am the only one annoying the surreal sound of the community. It makes me so happy to see this day which I was crying out loud to happen for so long.
Sent from my LG-H815 using Tapatalk

nipun1110 said:
I had to hear lots of things when I started writing about it.
Click to expand...
Click to collapse
I feel you, bro. I went through all pages of your topic. It's a worldwide issue and it's a shame LG is so late to admit this problem. Well, finally you're right, our posts, our thoughts.. all paid off. Thanks mate.
Often when people are not concerned they tend to underestimate facts.. and this proves too much units are faulty.

bel57 said:
I feel you, bro. I went through all pages of your topic. It's a worldwide issue and it's a shame LG is so late to admit this problem. Well, finally you're right, our posts, our thoughts.. all paid off. Thanks mate.
Often when people are not concerned they tend to underestimate facts.. and this proves too much units are faulty.
Click to expand...
Click to collapse
Thanks man.... Hopefully me and all the other suffered will have our devices repaired. Best of luck for all of us.
Sent from my LG-H815 using Tapatalk
---------- Post added at 03:04 AM ---------- Previous post was at 02:58 AM ----------
spartan268 said:
But would we all be subjected to the warranty? Otherwise it's not different from before.
At this point it seems like they just realized what the problem is after wrongly sending back a few units as 'repaired' even though it's still having issues.
Click to expand...
Click to collapse
Yah, what "warrenty will differ" means, needs to be cleared out.
Sent from my LG-H815 using Tapatalk

Wish you all good luck in this initiative. As for me, I'll go to carrier shop tomorrow to get a spare unit. :good:

Good to see this thread. My phone just died this night and since then is constantly hanging at boot screen. No access to recovery and download mode, no recognition by the computer (only a few seconds, then it restarts and gets disconnected) so no kdz flash via flash tool either. Just sent out a repair request to LG. Now fingers crossed it falls under warranty as I unlocked the bootloader. I purchased it in June and this is clearly of one of the first produced series which has the hardware defect, s/n starts with 505.

Don't worry, LG must repair this harware issue, no matter if BL is unlocked or not.
If you want to wipe or recover your data, try the freezer method. It works.

nipun1110 said:
So where are all those people now who always wanted to prove not many people are being affected or it's a common thing to have problems when they first come in the market???? I wanna see their faces... I had to hear lots of things when I started writing about it. People made me believe maybe I am the only one annoying the surreal sound of the community. It makes me so happy to see this day which I was crying out loud to happen for so long.
Sent from my LG-H815 using Tapatalk
Click to expand...
Click to collapse
A lot of these 'people' don't really care or look into things until it happens to them.
Then all of a sudden there up in arms being your friend about the issue. It really only took a two second google search to see how widespread this is. On reddit there's a constant stream of bootloop posts if that's not enough proof.
Now? It's just crickets from the ones who were so keen on shooting this off as a small 'problem'. foh

bel57 said:
Don't worry, LG must repair this harware issue, no matter if BL is unlocked or not.
If you want to wipe or recover your data, try the freezer method. It works.
Click to expand...
Click to collapse
I have a backup on the sd card from just a few days ago. I was aware something is wrong as it started to have charging issues, so I made one to better be safe than sorry.

Good idea :good:
Unfortunately mine freeze too fast, I just had time to retrieve my data then wipe all via recovery.. now it's sent for repair.. :crying:

But I can't do anything before this issue occurs? My s/n also starts with 505...My only chance is to keep fingers crossed?:fingers-crossed:

Yo don't complain as your phone is working great, just enjoy it and keep in mind to backup your data to microSD/computer. There's a small percentage that it will brake one day.
I remember mine overheated few times, and it may have broke a hardware component.
If there's nothing to report on your device, then you don't have to worry.

need Help Failed Modem System and Fastboot

http://imgur.com/a/gDcFF this just happened today. i was asking the one plus operator about unstable LTE connection. and it offer me to do Remote Session for restarting it.
after all the process he said my Phone is broken in hardware and leave the phone in stupid error like this .... i hope if anyone can fix this? im from Indonesia using XL Axiata connection. please and thank u before
OP3 A3000 series
http://imgur.com/a/gDcFF
http://imgur.com/a/gDcFF

ZachariasErsa said:
http://imgur.com/a/gDcFF this just happened today. i was asking the one plus operator about unstable LTE connection. and it offer me to do Remote Session for restarting it.
after all the process he said my Phone is broken in hardware and leave the phone in stupid error like this .... i hope if anyone can fix this? im from Indonesia using XL Axiata connection. please and thank u before
OP3 A3000 series
http://imgur.com/a/gDcFF
http://imgur.com/a/gDcFF
Click to expand...
Click to collapse
Try the Hard Bricked thread by Naman Bhalla and use method 2. The links there may point to older versions, so check whether later versions are available before using them.

What the lad above here said. Feel free to pm me ive had this aswell you sure it was a oneplus operator?

It seems that the OnePlus tech guy did exactly that procedure from "unbrick" thread - with the difference that he went with method 1, which often results in error from screenshot.
So yeah, go with method 2 and everything should be fine. Nothing wrong with hardware, the guy was just lazy ?
Sent from my OnePlus 3 using Tapatalk

Plz help - New Z2 Plus - Running on 2.0.093 6.0.1 Aug 2016 - Not getting any update

I bought a new Lenovo Z2 plus (4GB 64 GB) version. It is running on build 2.0.093 Android 6.0.1 Aug 2016 Security patch out of box and I know there are two major updates after this but my device is not detecting any OTA updates. System updater software shows - "No Updates available. Refresh" (Tried many times since yesterday). And on that screen itself on clicking "Release Details", the following error is shown: "Failed to access release information server, please refresh again"
My friend also bought the same phone and immediately got the updates.
Is this an issue with my handset or do I need to wait further to get the updates?
Are the Lenovo servers for OTA updates down?
Why are release details not accessible?
Trying for 3rd day today. No updates. Bit concerned.
I will eventually install custom rom and do some experiments but want to use with stock rom for some days to check if any hardware issues are there or not.
Shall I return the phone or keep?

saurav_k said:
I bought a new Lenovo Z2 plus (4GB 64 GB) version. It is running on build 2.0.093 Android 6.0.1 Aug 2016 Security patch out of box and I know there are two major updates after this but my device is not detecting any OTA updates. System updater software shows - "No Updates available. Refresh" (Tried many times since yesterday). And on that screen itself on clicking "Release Details", the following error is shown: "Failed to access release information server, please refresh again"
My friend also bought the same phone and immediately got the updates.
Is this an issue with my handset or do I need to wait further to get the updates?
Are the Lenovo servers for OTA updates down?
Why are release details not accessible?
Trying for 3rd day today. No updates. Bit concerned.
I will eventually install custom rom and do some experiments but want to use with stock rom for some days to check if any hardware issues are there or not.
Shall I return the phone or keep?
Click to expand...
Click to collapse
Hey! Even i brought new ZUK Z2 Plus 2 days back i was able to see updates. But my problem was that after download, update would not install.But simce yesterday Lenovo has pulled off updates i think.
Sent from my Redmi 4A using Tapatalk

Try to get the zip files of .zuiota folder in your friends phone..

Actually, MM is less buggy than N. You can choose keep it or update via updater or via twrp. This is not the end of the world.

saurav_k said:
I bought a new Lenovo Z2 plus (4GB 64 GB) version. It is running on build 2.0.093
Click to expand...
Click to collapse
Man, over the net you can find actual versions of stock firmware for China (2.5.412) and India (2.5.104), which you can install via QFIL w/o any problems.

root.xperial said:
Hey! Even i brought new ZUK Z2 Plus 2 days back i was able to see updates. But my problem was that after download, update would not install.But simce yesterday Lenovo has pulled off updates i think.
Click to expand...
Click to collapse
Hey, I suggest you call wherever you ordered your Z2 plus from. My friend had this issue as well and he called up Amazon customer care only find out that his device was defective. He got it replaced shortly. Also, tryna flashing the update zip if that works. If it doesn't, then you know what you'll have to do.

PrashantBK said:
Hey, I suggest you call wherever you ordered your Z2 plus from. My friend had this issue as well and he called up Amazon customer care only find out that his device was defective. He got it replaced shortly. Also, tryna flashing the update zip if that works. If it doesn't, then you know what you'll have to do.
Click to expand...
Click to collapse
Thanks Prashant, I have called Amazon, but nobody has turned up yet. Keeping fingers crossed before the return back date of 30 Oct. It seems as soon as i complained of update issues, i am not getting any update notifications now.
Sent from my Redmi 4A using Tapatalk

PrashantBK said:
Hey, I suggest you call wherever you ordered your Z2 plus from. My friend had this issue as well and he called up Amazon customer care only find out that his device was defective. He got it replaced shortly. Also, tryna flashing the update zip if that works. If it doesn't, then you know what you'll have to do.
Click to expand...
Click to collapse
How does not getting OTA updates makes the device defective?
I got it in a special deal and not willing to return. Already replaced once as the previous one was reboxed unit and without proper bill. This one seems new. What defect did your friend's phone had?

saurav_k said:
How does not getting OTA updates makes the device defective?
I got it in a special deal and not willing to return. Already replaced once as the previous one was reboxed unit and without proper bill. This one seems new. What defect did your friend's phone had?
Click to expand...
Click to collapse
Let me answer this question... This device is a new purchase. It has got Android 6 out of box and has volte issues with JIO sim...and the update which is failing to install contains a fix for that (here we are still not talking about android 7 upgrade).
Another Major issue is when we check warranty status, it says warranty expired.
So let us say if u have a software issue on your phone that is irritating and you take it to a service center, the first thing they do is ask you to update (if not done already) to latest version...thats what we are asking. Today just got an email from Amazon since the inspection guy didn't turn up , they are replacing my phone now.
Sent from my Redmi 4A using Tapatalk

root.xperial said:
Let me answer this question... This device is a new purchase. It has got Android 6 out of box and has volte issues with JIO sim...and the update which is failing to install contains a fix for that (here we are still not talking about android 7 upgrade).
Another Major issue is when we check warranty status, it says warranty expired.
So let us say if u have a software issue on your phone that is irritating and you take it to a service center, the first thing they do is ask you to update (if not done already) to latest version...thats what we are asking. Today just got an email from Amazon since the inspection guy didn't turn up , they are replacing my phone now.
Sent from my Redmi 4A using Tapatalk
Click to expand...
Click to collapse
None of these show device is defective. For warranty how will lenovo know when you bought the device. Send a mail to [email protected] with invoice and back side image of box and they will update warranty details in 3 days.
Getting the update immediately means most likely this device is not new and you got a reboxed unit. Check on Lenovo forums, many have confirmed that it takes a few days to get the updates after booting the device for first time

saurav_k said:
None of these show device is defective. For warranty how will lenovo know when you bought the device. Send a mail to [email protected] with invoice and back side image of box and they will update warranty details in 3 days.
Getting the update immediately means most likely this device is not new and you got a reboxed unit. Check on Lenovo forums, many have confirmed that it takes a few days to get the updates after booting the device for first time
Click to expand...
Click to collapse
Thanks Saurav, i didn't knew that...thanks for sharing...i would do follow up as you said....on above mentioned email address. Till then i will have to continue with Redmi 4A as usual.
Sent from my Redmi 4A using Tapatalk
---------- Post added at 12:33 PM ---------- Previous post was at 12:30 PM ----------
saurav_k said:
None of these show device is defective. For warranty how will lenovo know when you bought the device. Send a mail to [email protected] with invoice and back side image of box and they will update warranty details in 3 days.
Getting the update immediately means most likely this device is not new and you got a reboxed unit. Check on Lenovo forums, many have confirmed that it takes a few days to get the updates after booting the device for first time
Click to expand...
Click to collapse
Usually, Last time i purchased Redmi 4A and Sony Xperia X, warranty was automatically updated...maybe done by Flipkart from where i purchased. Lot a hasseles with Lenovo. I will wait a reply from Amazon for next two days..and then send email out to Lenovo, because when i called Lenovo, they asked to followup with whom i purchased my mobile. (Amazon or Flipkart)
Sent from my Redmi 4A using Tapatalk

root.xperial said:
Thanks Saurav, i didn't knew that...thanks for sharing...i would do follow up as you said....on above mentioned email address. Till then i will have to continue with Redmi 4A as usual.
Sent from my Redmi 4A using Tapatalk
---------- Post added at 12:33 PM ---------- Previous post was at 12:30 PM ----------
Usually, Last time i purchased Redmi 4A and Sony Xperia X, warranty was automatically updated...maybe done by Flipkart from where i purchased. Lot a hasseles with Lenovo. I will wait a reply from Amazon for next two days..and then send email out to Lenovo, because when i called Lenovo, they asked to followup with whom i purchased my mobile. (Amazon or Flipkart)
Sent from my Redmi 4A using Tapatalk
Click to expand...
Click to collapse
Was there a Lenovo sticker seal on the box you got or only a laminated plastic?

root.xperial said:
Let me answer this question... This device is a new purchase. It has got Android 6 out of box and has volte issues with JIO sim...and the update which is failing to install contains a fix for that (here we are still not talking about android 7 upgrade).
Another Major issue is when we check warranty status, it says warranty expired.
So let us say if u have a software issue on your phone that is irritating and you take it to a service center, the first thing they do is ask you to update (if not done already) to latest version...thats what we are asking. Today just got an email from Amazon since the inspection guy didn't turn up , they are replacing my phone now.
Click to expand...
Click to collapse
Okay, I forgot to tell you this part. I went along with him to the service store and people there wanted to heat up the battery and sh*t. I don't know how that could've helped but we agreed to let them do so, but the updates still failed. Later they checked the warranty and it wasn't updated on the official Lenovo site. So yeah, the technician turned up after we called Amazon and he specifically said "The device is defective". We didn't bother asking because we were getting a replacement.
Good that you're getting a replacement. Enjoy. And do check the warranty of the replacement. Cheers!

saurav_k said:
How does not getting OTA updates makes the device defective?
I got it in a special deal and not willing to return. Already replaced once as the previous one was reboxed unit and without proper bill. This one seems new. What defect did your friend's phone had?
Click to expand...
Click to collapse
Well, he wasn't able to update his phone. Updates were available but after the download it said something like "Package installation failure". Tried VPN as suggested in various forums but that didn't help either. The technician said the device was defective, and as I mentioned in my previous reply, we didn't bother asking.

how much heating are you guys observing on normal usage. I have noticed downloads using wifi heats up the device quite a lot.

There's some great YouTube content for this problem. EVEN I faced the same problem before, just check out the solutions on YT.

BrokenOyster said:
There's some great YouTube content for this problem. EVEN I faced the same problem before, just check out the solutions on YT.
Click to expand...
Click to collapse
You mean flyvpn? I don't want to install Chinese rom

saurav_k said:
You mean flyvpn? I don't want to install Chinese rom
Click to expand...
Click to collapse
Nope. It won't install any China ****. If YOUR IP is Indian registered then you will get the Indian version of it.
Give it a shot (sott).I had this issue too and had it solved by this method.

PrashantBK said:
Well, he wasn't able to update his phone. Updates were available but after the download it said something like "Package installation failure". Tried VPN as suggested in various forums but that didn't help either. The technician said the device was defective, and as I mentioned in my previous reply, we didn't bother asking.
Click to expand...
Click to collapse
Need one help/info.
I read on Quora that dialing following code helps to check bootloader status and whether unlockable or not:
*#*#7378423#*#*
But when I dial this, nothing happens. Since I am not getting it's updated yet and want to wait for some time before unlocking bootloader and there is a limited window for return, just worried if some issue with bootloader on my device. Can you check on your device and let me know plz

BrokenOyster said:
Nope. It won't install any China ****. If YOUR IP is Indian registered then you will get the Indian version of it.
Give it a shot (sott).I had this issue too and had it solved by this method.
Click to expand...
Click to collapse
I tried it yesterday but there are no Shanghai or China server in flyvpn now. Tried with Indonesia, Taiwan, Hong Kong etc but same result - no update detected
Also, when you say "if your IP is India registered" what do you mean? Registered where? Using Shanghai server with VPN will use China ip only right?

So... my Asus Zenfone 6 just DIED (BEWARE BEFORE YOU BUY)

I received this phone on 1st July and today, 27th July, it just died on its own. Recently the camera module became wobbly and whenever the phone vibrates it rattles a lot.
Well, an hour ago i sent a whatsapp message to my friend, put the phone down, after a minute i picked it up to check, and lo and behold, it cant turn on anymore. It cant be battery issue because i know it had a more than 50% charge. I tried plugging in the charger and switching it on but it still doesn't work.
Called up Flipkart.com to claim my Mobile phone protection insurance . They will pick it up for repair. Hope all things goes well.
However, i am still unsure about the Swivel camera module. Dont know if it will hold up anymore seeing how it became loose so quickly. I trusted Asus, not anymore....
I made a youtube video showing its wobbly camera.
https://www.youtube.com/watch?v=8Rf24NTMS_o

Asus 6z dead
Mine is also dead, it went into a boot-loop. The wobbly camera is not an issue though its common to all devices, even reviewers have addressed this.
Flipkart just declined my request for a replacement, I went to the service center and they have told me that if it is a software issue then they will flash the new software or else they will give me a replacement.

amol khedkar said:
Mine is also dead, it went into a boot-loop. The wobbly camera is not an issue though its common to all devices, even reviewers have addressed this.
Flipkart just declined my request for a replacement, I went to the service center and they have told me that if it is a software issue then they will flash the new software or else they will give me a replacement.
Click to expand...
Click to collapse
Well i hope flipkart fulfills my request
There is no service centre in my State, or in my region. i live in the north east (Mizoram) I am screwed!!

Guys it started working again, out of nowhere.

Your video is unavailable so I can't tell if your camera is rattling more than mine. They should've implemented some kind of a lock when camera is not used and used a rubber coating or something in that camera hole so it would be at least quiet.

mikael_schiffer said:
Guys it started working again, out of nowhere.
Click to expand...
Click to collapse
Was your ZF6 rooted?
How much did you tune your ZF6?
Have you played with the developer settings?

This is why you never buy stuff made in China!

amol khedkar said:
Mine is also dead, it went into a boot-loop. The wobbly camera is not an issue though its common to all devices, even reviewers have addressed this.
Flipkart just declined my request for a replacement, I went to the service center and they have told me that if it is a software issue then they will flash the new software or else they will give me a replacement.
Click to expand...
Click to collapse
can you me explain how the device is dead please ?
Have you unlocked the bootloader / flashed anything / rooted the device ? What did you do the last time it booted regularly ?
Click to expand...
Click to collapse
Thx

This happened to me too a few times. Fine one minute and the next screen will stay black. Pressing power does not do anything. You can not bott, restart you phone because nothing happens.
I am rooted and use xposed, custom kernel so I will not bother with Asus' service
What has worked for me every time is taking out the sim/SD card tray. Then powering on works.

my phone also died
This also happened to my zenfone 6 on the 28th June. Completely unresponsive (and removing the SIM tray didn't change anything). I bought it from Gearbest, who have agreed to replace it, but I'm still waiting, with no ETA so far. I loved the phone while it worked, so I'm a bit disappointed. BTW, if you don't need a selfie cam, a bit of silicone glue solves all the camera issues

echang8 said:
This is why you never buy stuff made in China!
Click to expand...
Click to collapse
It was just an user error (as with many other reported bugs), no device died:
https://forum.xda-developers.com/ze...ssion-asus-6z-zenfone-6-t3943175/post79972862
---------- Post added at 13:49 ---------- Previous post was at 13:45 ----------
johnmolyneux said:
This also happened to my zenfone 6 on the 28th June. Completely unresponsive (and removing the SIM tray didn't change anything).
Click to expand...
Click to collapse
Aren't you just using the Nova Prime Launcher and ASUS gestures instead of classic Navigation Bar? That could be a culprit of strange behaviour.

_jis_ said:
It was just an user error (as with many other reported bugs), no device died:
https://forum.xda-developers.com/ze...ssion-asus-6z-zenfone-6-t3943175/post79972862
---------- Post added at 13:49 ---------- Previous post was at 13:45 ----------
Aren't you just using the Nova Prime Launcher and ASUS gestures instead of classic Navigation Bar? That could be a culprit of strange behaviour.
Click to expand...
Click to collapse
I was using stock standard software. The phone had been on the charger overnight, and in the morning was dead - no response to pressing any combination of power and volume buttons. I followed a set of recovery instructions from gearbest, nonw of which worked, and then they asked me to return the phone.

I know there are many people waiting for this phone to be released, or shipped, and they're wondering what the holdup is?
I think Asus built themselves a lemon. While it looks cool, and has some decent specs, and many people want one, the fact is that many of those who already received theirs are sending them back because of semi-major issues and even complete failures of the device! So I think the delay in availability is Asus scrambling to get this thing fixed before it becomes a complete flop, assuming it hasn't already! I know that my interest has basically died and I will not even consider this phone until I read that many have the phone in hand and ALL the major bugs have been squashed!

jaseman said:
I know there are many people waiting for this phone to be released, or shipped, and they're wondering what the holdup is?
I think Asus built themselves a lemon. While it looks cool, and has some decent specs, and many people want one, the fact is that many of those who already received theirs are sending them back because of semi-major issues and even complete failures of the device! So I think the delay in availability is Asus scrambling to get this thing fixed before it becomes a complete flop, assuming it hasn't already! I know that my interest has basically died and I will not even consider this phone until I read that many have the phone in hand and ALL the major bugs have been squashed!
Click to expand...
Click to collapse
Do you have this phone ? how many people on this forum have their phones that are dead or sent back ? How many people do you know who have their phones dead ?
Envoyé de mon ASUS_I01WD en utilisant Tapatalk

echang8 said:
This is why you never buy stuff made in China!
Click to expand...
Click to collapse
Did you ever notice how many phones are actually made in China?
---------- Post added at 06:58 AM ---------- Previous post was at 06:56 AM ----------
_jis_ said:
Aren't you just using the Nova Prime Launcher and ASUS gestures instead of classic Navigation Bar? That could be a culprit of strange behaviour.
Click to expand...
Click to collapse
Using a different launcher should not brake the phone.

abprie said:
Using a different launcher should not brake the phone.
Click to expand...
Click to collapse
Sure.
I didn't say it would damage or break the phone, or that the phone would die. It's not even a third-party launcher error, but an ASUS gesture error that, in combination with some changes in developer settings (scaling), can cause the non-standard behavior of the launcher. This can surprise the inexperienced user and he or she may consider the phone broken. Like it was with Animation scale bug a few updates before.
---------- Post added at 11:01 ---------- Previous post was at 10:26 ----------
jaseman said:
the fact is that many of those who already received theirs are sending them back because of semi-major issues and even complete failures of the device!
Click to expand...
Click to collapse
I regularly attend discussion forums in several European countries about ZF6. I have encountered one case where a child threw a ZF6 into a mother's pool and one user who had one SW problem after another and constantly spammed the forum. But these problems were not device errors, but his ignorance of ZenUI and pure Android. Eventually, he bought a phone from a manufacturer he had been used to for years, and finally there is peace in the forum now.
Here at XDA it is different, most of the pseudo problems are endlessly discussed by those who have never held the ZF6 and fatal problems affect users mostly from an unnamed Asian country. Poor users from the same country most often complained about my previous Xiaomi Mi A1 with Android One about missing MIUI (!) and about slow updates (despite the fact that we have had regular monthly updates). Anyone can make his own conclusion. Most users do not deserve to use a smartphone at all because its complexity often exceeds their capabilities.
Then there are UK users complaining about slow filling of warehouse in stores and USA users who complain that the ZF6 is not on sale in their country yet.
I'm involved in the ZF6 user community in my country, and as far as I know none of them have had any fatal problem yet.
ASUS has only one problem, it did not expect such an interest and does not manage to produce in such quantity.
jaseman said:
So I think the delay in availability is Asus scrambling to get this thing fixed before it becomes a complete flop, assuming it hasn't already!
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This is your personal pure and false speculation.

just too popular
I also think the number of actual incidences of broken zenfone 6 reports are very few, say less than 10, which is about par for the course in a new phone, and I think I've just been unlucky. The real problem here is that the phone is almost exactly what everyone has been wanting, and so every batch delivered to the retailers almost immediately sells out. Anyway, I'm really looking forward to getting my replacement, which can't come soon enough.

micky387 said:
can you me explain how the device is dead please ?
Thx
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Actually, a friend of mine had changed a few settings from the developer options to make the phone faster. I don't remember the exact setting but after that the phone was dead.
But, the service center has fixed that issue and replace the camera also. The service center returned me the phone within 3 days (here at Pune, Maharashtra, India).
---------- Post added at 10:02 AM ---------- Previous post was at 09:59 AM ----------
mikael_schiffer said:
Well i hope flipkart fulfills my request
There is no service centre in my State, or in my region. i live in the north east (Mizoram) I am screwed!!
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Actually, a friend of mine had changed a few settings from the developer options to make the phone faster. I don't remember the exact setting but after that the phone was dead.
But, the service center has fixed that issue and replace the camera also. The service center returned me the phone within 3 days (here at Pune, Maharashtra, India).
---------- Post added at 10:06 AM ---------- Previous post was at 10:02 AM ----------
amol khedkar said:
Mine is also dead, it went into a boot-loop. The wobbly camera is not an issue though its common to all devices, even reviewers have addressed this.
Flipkart just declined my request for a replacement, I went to the service center and they have told me that if it is a software issue then they will flash the new software or else they will give me a replacement.
Click to expand...
Click to collapse
Actually, a friend of mine had changed a few settings from the developer options to make the phone faster. I don't remember the exact setting but after that the phone was dead.
But, the service center has fixed that issue and replace the camera also. The service center returned me the phone within 3 days (here at Pune, Maharashtra, India).

echang8 said:
This is why you never buy stuff made in China!
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Asus zenfone 6 or 6z not made in China it is made in Indonesia.
And plz describe details about u r phone dead story.
Sent from my ASUS 6Z[emoji769] using Tapatalk Pro[emoji2400]

amol khedkar said:
Actually, a friend of mine had changed a few settings from the developer options to make the phone faster. I don't remember the exact setting but after that the phone was dead.
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Classical tinkering with a new phone without proper knowledge. So it was user error.
"to make the phone faster" as if ZF6 is not fast enough...

Question Motherboard replaced and different smartphone model! HELP

hi guys, I recently sent my Xiaomi MI 11 Lite 5G NE to repair for a problem with the mobile networks ... Picked up yesterday and everything works fine.
Tonight I was tweaking a bit in the settings and I realized that the model in the phone info does not match the one printed on the back of the phone!
On the back of the phone is printed 'Model: 2109119DG' and in the settings 'M2101K9G'... which corresponds to the Xiaomi MI 11 Lite ... NOT NE!
Another thing ... Checking with AIDA64 also the processor turns out to be that of the Xiaomi MI 11 Lite 5G not NE ...
Could it be because they installed a wrong motherboard? I'm going to the store tomorrow but I wanted to Hear your opinion.
Thanks a lot..

Yes, they probably replaced the motherboard with the non-NE one. You're kinda lucky and unlucky at the same time lol. The NE is a bit inferior to the Mi 11 Lite 5G, but the NE is the one widely available.

varunkp said:
Yes, they probably replaced the motherboard with the non-NE one. You're kinda lucky and unlucky at the same time lol. The NE is a bit inferior to the Mi 11 Lite 5G, but the NE is the one widely available.
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Thanks for the answer ... What would you do? I think I will send it back to repair .. again

mmm... Are you sure they just changed the motherboard? Maybe they just replaced your phone totally.
Did you check the IMEI numbers?
I was also following you regarding the mobile data issue, if the issue is gone and you don't have any issue with this non-NE mobile, I would keep it.
As your messages are from last week, just tell us what you decide and if mobile data issues are totally gone.
Thanks!

Hi Raulci ... Yes, the phone now works perfectly, I also noticed that the proximity sensor has improved. I am sure that the motherboard has been changed and not the phone cause as I said in the post, on the back of the phone is engraved the model corresponding to NE, and in the phone settings the model corresponds to non-NE (like the processor etc...). I'm pretty sure they installed a "wrong" motherboard. I went back to the shop and they told me that that is the motherboard that Xiaomi sent and they can't do anything about it. I wrote to Xiaomi assistance and they told me after some checks it turns out that the motherboard is original and correct for my model ... I know it's not a problem but this is not the way I like to work, unfortunately this is definitely the first and last experience with Xiaomi...

raulci said:
mmm... Are you sure they just changed the motherboard? Maybe they just replaced your phone totally.
Did you check the IMEI numbers?
I was also following you regarding the mobile data issue, if the issue is gone and you don't have any issue with this non-NE mobile, I would keep it.
As your messages are from last week, just tell us what you decide and if mobile data issues are totally gone.
Thanks!
Click to expand...
Click to collapse
Hi Raulci ... Yes, the phone now works perfectly, I also noticed that the proximity sensor has improved. I am sure that the motherboard has been changed and not the phone cause as I said in the post, on the back of the phone is engraved the model corresponding to NE, and in the phone settings the model corresponds to non-NE (like the processor etc...). I'm pretty sure they installed a "wrong" motherboard. I went back to the shop and they told me that that is the motherboard that Xiaomi sent and they can't do anything about it. I wrote to Xiaomi assistance and they told me after some checks it turns out that the motherboard is original and correct for my model ... I know it's not a problem but this is not the way I like to work, unfortunately this is definitely the first and last experience with Xiaomi...

Sorry for the double post i can't delete the First One

Very very strange case... It's clear that the motherboard is for renoir, not lisa, but Xiaomi says it's correct, it makes no sense! Very weird.
Fortunately, I think you were lucky. Now problems are gone with your phone.
Be careful if you update MIUI manually, you should use Lisa or renoir rom? Better do it by OTA.
Thanks for your feedback.

You are lucky getting an free upgrade to 780G, which is equal to 855+

Thats strange. Its must be that xiaomi knows that they have messed up with wrong motherboard for 11 lite ne 5g with bad modems, not able to deliver performance, so this is their way of solving problems.
But any such act should be informed. User should be aware before replacement.

coolboyforeva said:
Thats strange. Its must be that xiaomi knows that they have messed up with wrong motherboard for 11 lite ne 5g with bad modems, not able to deliver performance, so this is their way of solving problems.
But any such act should be informed. User should be aware before replacement.
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Say what do, do what you say... those reps need to learn some business ethics.
The OP could demand a full refund.
That's basically theft by deception.
If the substituted mobo puts you in a better position then go with it.

Dude you are literally getting a free upgrade, 778G to 780G. You should keep it.