Develop Bugs

Physical Keyboard stops working

Quite frequently, my glide's physical keyboard stops working. A reboot fixes it but is kind of annoying to do this once a day
This is a new phone (less than a week old) and I am trying to find out if this is a known issue and if there is a fix for it. If my phone is defective, I might be able to still get a replacement from newegg.
I notice that there was another thread in XDA on the same topic but it quickly moved on to discuss some other issue with no clear advice.
Thanks and appreciate your help,

urundai said:
Quite frequently, my glide's physical keyboard stops working. A reboot fixes it but is kind of annoying to do this once a day
This is a new phone (less than a week old) and I am trying to find out if this is a known issue and if there is a fix for it. If my phone is defective, I might be able to still get a replacement from newegg.
I notice that there was another thread in XDA on the same topic but it quickly moved on to discuss some other issue with no clear advice.
Thanks and appreciate your help,
Click to expand...
Click to collapse
Stops working all together or opens up different applications when you press a key? I had the latter. If it is the apps opening up double check you do not have any shift type button stuck as that would make it act funny and appear to not be working properly.
Tap on "ALT", "SHIFT", "SEARCH" see if that fixes it.

dudejb said:
Stops working all together or opens up different applications when you press a key? I had the latter. If it is the apps opening up double check you do not have any shift type button stuck as that would make it act funny and appear to not be working properly.
Tap on "ALT", "SHIFT", "SEARCH" see if that fixes it.
Click to expand...
Click to collapse
Thanks for the response. I went back to my old iPhone 3 (Yuck). Let me double check on that when I get home this evening.

urundai said:
Thanks for the response. I went back to my old iPhone 3 (Yuck). Let me double check on that when I get home this evening.
Click to expand...
Click to collapse
If it is launching Different apps then it is the Quick launch that is the cause. You can see what Shortcut is associated with which app go here:Settings -> Applications -> Quick Launch
Most Launch with Search + any key. Perhaps your search button is stuck.
JB

Mine has that problem as well usually requires a reboot as well but can't ever get it to just do it on command. U on a custom rom? Or stock?

If the random apps are opening, open the landscape keyboard and press the search button. If you accidentally press it and then you press a corresponding letter to open a certain app, it'll so that. And when you hit back, the phone thinks that you pressed the wrong letter key and has that quick open on. Just press search again. That's all lol
Sent from my SAMSUNG-SGH-I927R using xda premium

I also have the problem of physical keyboard that stops working. No random apps, it just stops working. What to do to fix the issue, aside from rebooting?
Thx

phatryan69 said:
Mine has that problem as well usually requires a reboot as well but can't ever get it to just do it on command. U on a custom rom? Or stock?
Click to expand...
Click to collapse
I am on stock. It's just annoying when it happens at least once in 2 days.
I am thinking of rooting it and installing a custom rom to see if that takes care of it. Will keep you all posted.
I might turn on the debugging level in the logs as well to see if I can find out what's going on. Given that this happens only every two days or so, not sure if that will help much but let me see.

antonyfirst said:
I also have the problem of physical keyboard that stops working. No random apps, it just stops working. What to do to fix the issue, aside from rebooting?
Thx
Click to expand...
Click to collapse
I am on Rogers stock ROM. At this point, it certainly looks like something to do with the software (will be hard to find several of us having the same hardware problem).

dudejb said:
Stops working all together or opens up different applications when you press a key? I had the latter. If it is the apps opening up double check you do not have any shift type button stuck as that would make it act funny and appear to not be working properly.
Tap on "ALT", "SHIFT", "SEARCH" see if that fixes it.
Click to expand...
Click to collapse
+1.
My keyboard stops working too, but this doesn't happen very often. I experience this about once in 3-4 weeks for now.

I have had this problem a few times as well (on stock AT&T).. QWERTY doesn't respond at all, reboot fixes it! Got me worried the first couple of times though

I continue to run in to this once in a while. I have tried pressing all kinds of keys (search, alt etc) with no success. At times, I see some of the keys working but not others.
Anyway, this looks like software / driver issue. Looks like reboot is the only cure so far.

Install button not working

Hi,
Fairly basic Android user here with an irritating problem. Running whatever the most basic version of Lollipop is on my M8, installed today but this problem has been ongoing well before that.
So the problem is that the 'Install' button here on the screen in the image attached is totally unresponsive, no matter the app I'm trying to install. Showbox is here but that's just because it's an old apk I had on my phone, I've the same problem for anything I've tried.
In the fine words of Ned Flanders' father, I've tried nothing and I'm all out of ideas - thought it best to ask for advice from people who know more than me. Any advice much appreciated!

laighean said:
Hi,
Fairly basic Android user here with an irritating problem. Running whatever the most basic version of Lollipop is on my M8, installed today but this problem has been ongoing well before that.
So the problem is that the 'Install' button here on the screen in the image attached is totally unresponsive, no matter the app I'm trying to install. Showbox is here but that's just because it's an old apk I had on my phone, I've the same problem for anything I've tried.
In the fine words of Ned Flanders' father, I've tried nothing and I'm all out of ideas - thought it best to ask for advice from people who know more than me. Any advice much appreciated!
Click to expand...
Click to collapse
You have allowed installation of apps from unknown sources in settings > security > unknown sources, correct?

xunholyx said:
You have allowed installation of apps from unknown sources in settings > security > unknown sources, correct?
Click to expand...
Click to collapse
I have indeed!

Do you have any screen dimming app installed? I've had the same issue on my phone with total screen control, whenever I tried to install an app with TSC running the install button was unresponsive. When I stopped TSC from running I could press install without issue.

Some apps will for some reason stop you from hitting install. For example.... I use copy bubble... Which has a floating circle for accessing the clipboard. If that bubble is on my screen, I can't hit install... No matter where the bubble is on my screen. I just close the bubble and it's fine.
Look at apps that may be causing the same affect. ?

BOO5TED said:
Do you have any screen dimming app installed? I've had the same issue on my phone with total screen control, whenever I tried to install an app with TSC running the install button was unresponsive. When I stopped TSC from running I could press install without issue.
Click to expand...
Click to collapse
Just to confirm that this was the issue, would never had occurred to me! Was using Twilight, turning it off sorted it out. Thanks a million!

Glad you got it figured out. :highfive:

Problems with Android Wear

Hello everyone,
I have some problems with android wear. I’m not getting notifications on my watch and there is a message in the home of android wear that says "Notification stopped syncing". It happens sometimes, not always. What can I do? I tried to reset my phone, my smartwatch, the android wear app and moto connect but nothing is changed.
ps. I turned off doze for this app.

I have a Moto 360 and it works fine with m'y OP3

I found the problem. I noticed that it happens when I tap the "clean" button in multitasking. After this the only way to solve that problem is to turn off the device and turn it on again. So if someone is making a rom please solve this problem!

frank1016 said:
I found the problem. I noticed that it happens when I tap the "clean" button in multitasking. After this the only way to solve that problem is to turn off the device and turn it on again. So if someone is making a rom please solve this problem!
Click to expand...
Click to collapse
Thx had the same problem. Thought it was something with battery optimalisation.

You can lock the AndroidWear app in the multitasking screen by clicking on the lock button on the top right.
on Youtube, see this tutorial youtube.com?v=Ld_tXSPU7uQ
PS: new members can't post links...

clavat said:
You can lock the AndroidWear app in the multitasking screen by clicking on the lock button on the top right.
on Youtube, see this tutorial youtube.com?v=Ld_tXSPU7uQ
PS: new members can't post links...
Click to expand...
Click to collapse
Yes, you can do that but the problem persist even if you do what you said

frank1016 said:
I found the problem. I noticed that it happens when I tap the "clean" button in multitasking. After this the only way to solve that problem is to turn off the device and turn it on again. So if someone is making a rom please solve this problem!
Click to expand...
Click to collapse
the "clean" function clears all apps/services/etc from RAM which is something that never needs to be done on Android.
The problem isn't with android wear, it's just a function which shouldn't be included in the ROM at all - don't use clean and youll be fine.

2x4 said:
the "clean" function clears all apps/services/etc from RAM which is something that never needs to be done on Android.
The problem isn't with android wear, it's just a function which shouldn't be included in the ROM at all - don't use clean and youll be fine.
Click to expand...
Click to collapse
That's right

[Discussion] "Ok Google" with Screen Off

Has anyone obtained success using "Ok Google" with screen off to activate Google Assistant?
I wonder if that even works. I've tried myself on Lineage OS and stock... no positive result so far.
I checked trusted voice, and a bunch of tricks to get it to work... still no good.
If that worked for me, the assistant would be WAY more useful.
Any thoughts?

VR25 said:
Has anyone obtained success using "Ok Google" with screen off to activate Google Assistant?
I wonder if that even works. I've tried myself on Lineage OS and stock... no positive result so far.
I checked trusted voice, and a bunch of tricks to get it to work... still no good.
If that worked for me, the assistant would be WAY more useful.
Any thoughts?
Click to expand...
Click to collapse
It is possible. This funcion is on MOTO app but You must setup your word e.g. OK Google or OK MOTO Z

gutozaur said:
It is possible. This funcion is on MOTO app but You must setup your word e.g. OK Google or OK MOTO Z
Click to expand...
Click to collapse
It doesn't launch the Google Assistant though, it only brings Google Search.
It's a bug on Google's part. It used to work good but Google messed up.

Yup, that's what I thought. Google app may be to blame, since the feature is supported by the device itself. Perhaps trying the most recent beta would bring some light to this...
Thanks for both answers!

i would think it's the Moto app's fault. i've never had any issues with other devices. Try disabling the Moto app?

VR25 said:
Has anyone obtained success using "Ok Google" with screen off to activate Google Assistant?
I wonder if that even works. I've tried myself on Lineage OS and stock... no positive result so far.
I checked trusted voice, and a bunch of tricks to get it to work... still no good.
If that worked for me, the assistant would be WAY more useful.
Any thoughts?
Click to expand...
Click to collapse
It can be done and isn't the problem of google.
First open google assistant by long pressing home button then click on 3 dots and scroll down and click "Ok Google detection" option then click or enable "Say ok google at any time".

The problem is that the "Say OK Google any time" setting doesn't stay on. Once i exit the Assistant settings it gets disabled.
And yes, all settings are correct, the only language is US English and so on. Tried freezing the Moto Voice app in TB, no luck.
The problem is within the Assistant app, saw a lot of threads for a lot of devices with this issue.
I am running the beta version for Play Services and Google apps.

dyonissos said:
The problem is that the "Say OK Google any time" setting doesn't stay on. Once i exit the Assistant settings it gets disabled.
And yes, all settings are correct, the only language is US English and so on. Tried freezing the Moto Voice app in TB, no luck.
The problem is within the Assistant app, saw a lot of threads for a lot of devices with this issue.
I am running the beta version for Play Services and Google apps.
Click to expand...
Click to collapse
I have no problems with assistant whenever i say "ok Google"
Assistant get to work even when phone is locked.

You're lucky, then
Stock apps, or beta?

dyonissos said:
You're lucky, then
Stock apps, or beta?
Click to expand...
Click to collapse
Stock apps
You can try wipe cache partition to solve this

Ok, i left the beta programs, i'm back on the stock apps.
The setting now stays on, but "OK Google" doesn't work when screen is off.
If i press the power button then say "OK Google" it works, it unlock the phone and everything.
Wiping cache / clearing all data for the Google app didn't help.

dyonissos said:
Ok, i left the beta programs, i'm back on the stock apps.
The setting now stays on, but "OK Google" doesn't work when screen is off.
If i press the power button then say "OK Google" it works, it unlock the phone and everything.
Wiping cache / clearing all data for the Google app didn't help.
Click to expand...
Click to collapse
First you said that it doesn't work then you said it works? can you explain what's the problem now?
And
I was not talking about clearing cache of google app. Wipe cache partition is different that is done in recovery mode.
Steps for cache partition:
https://motorola-global-portal.cust.../113289/~/clear-cache-partition---moto-z-play

I wiped the cache partition, and in addition, i cleared the cache of the google app.
It's still not working when the phone is locked / screen off, but, If i press the power button (without unlocking the phone) just to turn the screen on, and then i say Ok Google, it works.
Is it clear now?
The only difference between the beta and the stock app, is that in the stock app the "Say OK Google at any time" setting stays on.

dyonissos said:
I wiped the cache partition, and in addition, i cleared the cache of the google app.
It's still not working when the phone is locked / screen off, but, If i press the power button (without unlocking the phone) just to turn the screen on, and then i say Ok Google, it works.
Is it clear now?
The only difference between the beta and the stock app, is that in the stock app the "Say OK Google at any time" setting stays on.
Click to expand...
Click to collapse
It should not be happen
Sorry then I don't know
Please press the thanks button if i proved useful to you

dyonissos said:
I wiped the cache partition, and in addition, i cleared the cache of the google app.
It's still not working when the phone is locked / screen off, but, If i press the power button (without unlocking the phone) just to turn the screen on, and then i say Ok Google, it works.
Is it clear now?
The only difference between the beta and the stock app, is that in the stock app the "Say OK Google at any time" setting stays on.
Click to expand...
Click to collapse
Do you have trusted voice enabled?

Obviously, i can unlock the phone using the OK Google command, but not when the screen is off.
If i press the power button, then say OK Google it unlocks the phone and open the Assistant.

dyonissos said:
Obviously, i can unlock the phone using the OK Google command, but not when the screen is off.
If i press the power button, then say OK Google it unlocks the phone and open the Assistant.
Click to expand...
Click to collapse
I think you should contact motorola.
---------- Post added at 01:39 PM ---------- Previous post was at 01:37 PM ----------
Or try disabling trusted voice and tell if it works

Okay so same here. I can use google assistant normally eg "ok google" and it'll work if its charging or if the screens on. Standard google stuff. Except the moto keyword still triggers google voice search. Best I can come up with is the two haven't updated to work with each other yet.

Twitchyleftarm said:
Okay so same here. I can use google assistant normally eg "ok google" and it'll work if its charging or if the screens on. Standard google stuff. Except the moto keyword still triggers google voice search. Best I can come up with is the two haven't updated to work with each other yet.
Click to expand...
Click to collapse
Pretty much it, I believe. Motorola and Google need to have a beer at some point to settle this issue. It really makes no sense at all to ignore this, considering that Moto Voice works under screen off. Perhaps some minor tweak on Moto Voice itself to launch Google Assistant instead of Google Now will suffice...

Has anyone had a solve for this issue? I have tried all combination of settings from using Moto Assist detect, to trying to only use Google App's and nothing works to launch Assistant.

Can't press 'Install' when installing an APK

Good evening, just lately I have encountered a bug when trying to install APK's. When I go to install via Package Installer it will open up the screen and when I go to press next it doesn't do anything, I have tried rotating the screen and pressing Next and it just doesn't work whatsoever...
I powered off my device and powered back on and this seemed like it fixed the problem.
Is/has anyone else encountered this? I've also noticed ometimes when typing on the keyboard the sound goes tinny for 5 seconds or so and go back to normal, it's been like this since unboxing too.

I haven't had this issue exactly, but when I install a new app and it asks for permission to access my location/storage/etc.. I can't press Allow.. I can press Deny though no problem at all. Right now I'm manually going into apps/permissions and granting all my apps whatever I think it needs.. Just a pain to do it that way though!

I had this issue the other night. It seems an invisible overlay gets stuck sometimes. Not sure what app or why, but clearing all the recent apps fixed it for me. Try that if it happens again instead of waiting for the phone to restart.
Sent from my G3223

Also had this problem two days ago and restarting seemed to fix it. I was disabling some of the stock apps at the time so I wondered if that had something to do with it but I don't know, don't think I re-enabled any of the apps or anything before or after the reboot and so far it's been working since.

mikeandjaimie said:
I haven't had this issue exactly, but when I install a new app and it asks for permission to access my location/storage/etc.. I can't press Allow.. I can press Deny though no problem at all. Right now I'm manually going into apps/permissions and granting all my apps whatever I think it needs.. Just a pain to do it that way though!
Click to expand...
Click to collapse
Thanks for your feedback and I have also had that problem too. Of course yes we can go into app settings and enable and like you stated it's a pain haha. I know this isn't the place to point these problems out and get them fixed but it's nice to know I'm not the only one ??
redincali said:
I had this issue the other night. It seems an invisible overlay gets stuck sometimes. Not sure what app or why, but clearing all the recent apps fixed it for me. Try that if it happens again instead of waiting for the phone to restart.
Click to expand...
Click to collapse
Yes dude, that's correct and thanks for that valuable information I do clean my cache regularly and can't say I've come across the problem for a while, so thanks again.
exonym said:
Also had this problem two days ago and restarting seemed to fix it. I was disabling some of the stock apps at the time so I wondered if that had something to do with it but I don't know, don't think I re-enabled any of the apps or anything before or after the reboot and so far it's been working since.
Click to expand...
Click to collapse
I'd like to mention I have disabled and uninstalled quite a lot too, but I can't say if this adds to the problem. It'd just be really nice to hopefully get the new build of software that was recently announced on Xperia Blog but I can't say if this will fix the problems etc. I don't know? ??
Sent from my Sony Xperia XA1 Ultra using XDA Labs

LevsOG said:
Good evening, just lately I have encountered a bug when trying to install APK's. When I go to install via Package Installer it will open up the screen and when I go to press next it doesn't do anything, I have tried rotating the screen and pressing Next and it just doesn't work whatsoever...
I powered off my device and powered back on and this seemed like it fixed the problem.
Is/has anyone else encountered this? I've also noticed ometimes when typing on the keyboard the sound goes tinny for 5 seconds or so and go back to normal, it's been like this since unboxing too.
Click to expand...
Click to collapse
I've experienced this issue as well and the culprit seemed to be an overlay permission from another app. As I'm sure everyone knows, this phone's screen is very bright even at it's lowest setting. I like to read at night and the light bothers my wife so I started using an app called Nightowl that further dims the screen. Nightowl produces a overlay that dims the entire screen. If i happen to be running nightowl and try to install the app, I can't tap install. Once I turn off the app I'm able to install like normal. Hope that helps lead you in the right direction as restarting the phone every time a problem presents itself is kind of a bummer.