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Hello xda members! I have been experiencing a strange problem with my "T-Mobile G2"'s microphone and would like to share it with you in case you had any insight on it:
My phone's microphone is not working - I cannot use voice input, music recognition services, etc. all it picks up is silence. What makes it a "strange" problem? Well, the microphone will work during calls, but ONLY IF I first snap out the keyboard and then snap it back in! Sometimes the microphone will fade out and then go silent again, at which point I'll open/close the keyboard again so that the other party can hear me again.
I thought it was software at first, but then I flashed it to stock and still had the same issue. Now I'm worried it might be a problem with the ribbon cable that connects the two halves. Have any of you ever heard of a similar problem? Any suggestions as to how I might fix it?
If it is intermittent and you reflashed then my guess would be hardware like you suggested.
Most likely you mic is loose. Does it behave the same as opening and closing if you just hit it or shake it?
Sent from my ghdudsjihfr using dhhcdfhuf.
Thanks for the replies, I honestly didn't expect any! Interesting thing.. I flashed MIUI yesterday and now it feels like the problem is fixed. I've noticed a slight lag before the mic responds the first few times but now it's spot on. I don't see why flashing to stock didn't fix it while flashing to MIUI did so I think it's just a coincidence and that this is still a hardware issue.
I'll try and poke around explore this more when I get more time.
jervill said:
Thanks for the replies, I honestly didn't expect any! Interesting thing.. I flashed MIUI yesterday and now it feels like the problem is fixed. I've noticed a slight lag before the mic responds the first few times but now it's spot on. I don't see why flashing to stock didn't fix it while flashing to MIUI did so I think it's just a coincidence and that this is still a hardware issue.
I'll try and poke around explore this more when I get more time.
Click to expand...
Click to collapse
Do you superwipe?
killj0y said:
Do you superwipe?
Click to expand...
Click to collapse
Yup I did use superwipe.
Incidentally, the issue returned after 2 days of working perfectly. Doing a wipe and then installing that same ROM fresh (not a backup) did not fix it so that new most likely ROM had nothing to do with it. I'm giving up then and calling this a hardware issue, period. I guess it's a good thing that the HTC One phones are are coming out soon!
My T-mobile LG G3 has been working like a champ for many months. Now, call quality for person to whom I am speaking is very poor. It sounds like there is very faint speaking that drops in and out. This happens both on bluetooth and off, but is worse on bluetooth. There is no physical block to built-in or headset microphone. I know this because can record voice memo and do 'OK Google' dictation with ease. VOIP calls (Google hangout) are ok given my WiFi bandwidth.
T-mobile tier2 support tried to sell me on notion that lollipop might fix me (based on www_androidauthority_dot_com/lg-g3-problems-517832 ) but I'm skeptical and jumped at the offer of a handset replacement. Any other ideas out there?
steve.whisenhant said:
My T-mobile LG G3 has been working like a champ for many months. Now, call quality for person to whom I am speaking is very poor. It sounds like there is very faint speaking that drops in and out. This happens both on bluetooth and off, but is worse on bluetooth. There is no physical block to built-in or headset microphone. I know this because can record voice memo and do 'OK Google' dictation with ease. VOIP calls (Google hangout) are ok given my WiFi bandwidth.
T-mobile tier2 support tried to sell me on notion that lollipop might fix me (based on www_androidauthority_dot_com/lg-g3-problems-517832 ) but I'm skeptical and jumped at the offer of a handset replacement. Any other ideas out there?
Click to expand...
Click to collapse
try the replacement handset. I've had my G3 since it came out with no problems whatsoever.
steve.whisenhant said:
My T-mobile LG G3 has been working like a champ for many months. Now, call quality for person to whom I am speaking is very poor. It sounds like there is very faint speaking that drops in and out. This happens both on bluetooth and off, but is worse on bluetooth. There is no physical block to built-in or headset microphone. I know this because can record voice memo and do 'OK Google' dictation with ease. VOIP calls (Google hangout) are ok given my WiFi bandwidth.
T-mobile tier2 support tried to sell me on notion that lollipop might fix me (based on www_androidauthority_dot_com/lg-g3-problems-517832 ) but I'm skeptical and jumped at the offer of a handset replacement. Any other ideas out there?
Click to expand...
Click to collapse
Wow, my G3 just started doing this too. I've had it for 6 months and it's just been the past week that I've been having issues. It's hit or miss, but about 90% of the time I get complaints that the other person can't hear me or that I sound very faint. It's been driving me crazy. I've figured out that I can toggle speaker mode and it fixes it. Can you try that out see if it's the same for you?
I noticed this about a week ago, interesting. Wonder if it's something on tmobile's network.
This just happened to me as well on Tuesday, March 10th. I live in Los Angeles. A reboot seems to fix it for one call. This is kind of a big problem.
---------- Post added at 09:48 AM ---------- Previous post was at 09:04 AM ----------
madmanjsm said:
This just happened to me as well on Tuesday, March 10th. I live in Los Angeles. A reboot seems to fix it for one call. This is kind of a big problem.
Click to expand...
Click to collapse
I'm now running in safe mode and a couple test calls to my Google Hangout sound fine. Don't think it's a hardware issue.
I've started to experience this too. It's really annoying. I hope it gets fixed soon. Though, I am glad to know it's not just me. I really didn't want to dig around in my apps to find the offender.
Question: Do any of you guys have the Nova Launcher Beta running? I think I started having issues around then.
Sent from my LG-D851 using Tapatalk
I'm on Verizon with a G3, but try reading my post @ http://forum.xda-developers.com/showpost.php?p=59423187&postcount=25 and maybe it'll help some of you
bryanwny said:
I'm on Verizon with a G3, but try reading my post @ http://forum.xda-developers.com/showpost.php?p=59423187&postcount=25 and maybe it'll help some of you
Click to expand...
Click to collapse
Thanks! I downgraded and installed Google App 4.1.29 here http://www.apkmirror.com/apk/google-inc/google-search/google-app-4-1-29-1706998-arm-android-apk-download/. Also disabled auto-update for Google Apps so it doesn't update to 4.2.16.87075793. I'll test it out and see what happens.
I also have had the same problem lately, just twice. A reboot fixed it
This is affecting me as well. I'm also in Los Angeles and the phone was fine until some time last week. I'm trying to the google apps downgrade now...
I also am having the same issue in my D851. My phone worked fine for 2 weeks and now 75% of the time the caller on the other end says they cant hear me and I sound like I am a mile away. This does not happen when I used VOIP such as hangouts. I am thinking about flashing a AOSP ROM until the t-mobile 5.0 build comes out.
Lookatthemonkeys said:
I also am having the same issue in my D851. My phone worked fine for 2 weeks and now 75% of the time the caller on the other end says they cant hear me and I sound like I am a mile away. This does not happen when I used VOIP such as hangouts. I am thinking about flashing a AOSP ROM until the t-mobile 5.0 build comes out.
Click to expand...
Click to collapse
Try downgrading the Google app. Worked fine for me.
Downgraded, seems better. Are people also recommending not to use voice activated Google now?
How do I downgrade the google app? I tried turning off the "OK Google" way, but still have the same problem.
tippingvan said:
How do I downgrade the google app? I tried turning off the "OK Google" way, but still have the same problem.
Click to expand...
Click to collapse
In the play store for the Google search app click the uninstall button. That will return the app to it's factory version. Then just install the version that's linked earlier in this thread. Make sure you have automatic updates turned off for the app or it will keep updating.
Sent from my LG-D851 using Tapatalk
Same thing happens to me. I had my phone for about 2 months now and sometimes people cant hear me or i sound like a transformer. i restart my phone and it fixes the problem but still does it after a couple days. I'm not rooted or anything like that. I also have a problem when I'm on a call. my volume bare goes up and down if i wanna lower and or raise it and the volume sounds the same even on speaker phone it does it too..
I had the problem turn off ok google from any screen and reboot and problem with voice calls fixed
I had this same problem. Maybe I should have came here first. I got a replacement in the mail a couple of days ago. New one seems to be working fine. Hopefully the problem doesnt start happening again.
JohnnyDanger said:
I had this same problem. Maybe I should have came here first. I got a replacement in the mail a couple of days ago. New one seems to be working fine. Hopefully the problem doesnt start happening again.
Click to expand...
Click to collapse
I was gonna do a factory reset and if that didn't work i was gonna get a replacement . Hopefully this fixed the problem. The only issue I seem to be having is. when I'm on speaker phone or have it to my ear. and when i go to adjust the volume it doesn't change it. like i see the meter go up and down but the volume stays the same. its weird
I can confirm that after enabling voice activation for google now from any screen was the culprit of Mt audio issues. I was told I sounded far away or like a robot far away. Reset my device numerous times and reinstalled all apps and made calls. Once I enabled OK google from google now the issue came back. Disabled it and BOOM it worked fine. Haven't had an issue since.
Randomly my notification sound disappear.
No problem with the rest of the phone, if I reboot there's no problems.
I've not found a way to restore sounds except a reboot that is trivial and unacceptable twice a day.
Someone has this problems?
Any idea?
My wife's phone won't ring sometimes. She has to reboot as well.
ruckstande said:
My wife's phone won't ring sometimes. She has to reboot as well.
Click to expand...
Click to collapse
It's probably a software related problem.
She was using something connected with bluetooth or using spotify?
No Spotify. The last time something was connected via Bluetooth would have been 8 hours prior on her way home from work.
did you guys find out the cause? it happens to my mom as well. seems like an app might be the problem. but I don't know which one.
thanks
No, I can't figure out why. I've tried with n7player and, same problem.
Could be headphones ? I really don't know but, this phone is really disappointing.
Happened again yesterday, using n7 and headphone but, I've done a call using earphones so, could be a earphone issues that not restore correct audio channel after headphone are unplugged?
In this case, is there a way to reset only audio avoiding a full reboot?
anybody figure this out? super annoying lol..
In my case it happens after I disconnect from Bluetooth hands free
Happens to me every day. I thought it was an app but I doubt it now. I have a n5 and n5x set up identical, non rooted, all stock, same apps.
5X looses audio all the time. Twice a day maybe. Annoying is an understatement.
I've got the same issue. Anyone come across a solution yet?
Sent from my Nexus 5X using XDA-Developers mobile app
I'll keep you guys posted but for some odd reason, I feel it's candy crush that causes the problem. My mom plays it alot and she told me it wasn't working. I did everything (but reboot of course). Then i noticed the only app open was candy crush so I swiped it to close it. and boom.. it started ringing again. idk if it's coincidence but I'll check again if she tells me its not ringing.
NJ_RAMS_FAN said:
I'll keep you guys posted but for some odd reason, I feel it's candy crush that causes the problem. My mom plays it alot and she told me it wasn't working. I did everything (but reboot of course). Then i noticed the only app open was candy crush so I swiped it to close it. and boom.. it started ringing again. idk if it's coincidence but I'll check again if she tells me its not ringing.
Click to expand...
Click to collapse
I don't play games. It happens every time I start a call from my wearable. No other problems but, I can't solve avoiding a reboot.
Someone can tell me please a way to report a bugreport to google? Becouse I can reproduce the bug so, probably I could be useful. But I don't know how to sumbit a complete bug report, with all necessary info.
I have recently sold my OnePlus 3 but have a return request with the following message, see at end of this post.
They have an issue with hearing the caller when making phone calls. It's not a speaker issue as it 'works fine for a while'. It works fine on hands-free.
Has anyone had this issue, and can help me? Could it be a BT issue with the hands-free?
I've never had a problem with the phone but haven't ever had a hands-free device connected. An online help guide that I've read says to turn off BT devices as this could be the cause.
Obviously that's not a solution for him as he needs to use hands-free, but are there known issues with some BT devices? Incompatibilities, or anything I could suggest to him to fix the issue?
Here are the details that have been sent to me. Thanks!
'There is a fault with the phone, in that you can only make and receive calls when it s on hands free mode.
if it is not you cannot hear anything the person on the other end can hear you but you cannot hear them. unless you reboot the phone then it works fine for a while before going back into faulty mode again I have done a full factory reset and the fault is still there.
I wish to return this phone for a refund as it is clearly faulty.'
stebsgb1 said:
I have recently sold my OnePlus 3 but have a return request with the following message, see at end of this post.
They have an issue with hearing the caller when making phone calls. It's not a speaker issue as it 'works fine for a while'. It works fine on hands-free.
Has anyone had this issue, and can help me? Could it be a BT issue with the hands-free?
I've never had a problem with the phone but haven't ever had a hands-free device connected. An online help guide that I've read says to turn off BT devices as this could be the cause.
Obviously that's not a solution for him as he needs to use hands-free, but are there known issues with some BT devices? Incompatibilities, or anything I could suggest to him to fix the issue?
Here are the details that have been sent to me. Thanks!
'There is a fault with the phone, in that you can only make and receive calls when it s on hands free mode.
if it is not you cannot hear anything the person on the other end can hear you but you cannot hear them. unless you reboot the phone then it works fine for a while before going back into faulty mode again I have done a full factory reset and the fault is still there.
I wish to return this phone for a refund as it is clearly faulty.'
Click to expand...
Click to collapse
YES I WASNT THE ONLY ONE!!!!!
But I had this issue just about every stock and stock based rom. Even most custom roms. But there is hope I seemed to fix it, for myself at least, by flashing eliminators resurrection remix nougat rom. His rom build is my favorite I've ever flashed on a phone, PERIOD. if your new to custom roms get the open gapps mini package and remember to select arm64 on the far left row, 7.1 in the middle row and mini on the right row.
Great thanks for replying!
What model hands-free device were you using, out of interest? I'm wondering if there is a compatibility issue.
I've had an update from the buyer and I was incorrect...
The issue doesn't involve a BT hands-free. (By hands-free, they were referring to using the phone's loudspeaker.)
----
The issue is that the phone's earpiece simply stops working.
It works for a bit after a reboot, but then stops working again.
I think it may be a hardware issue, given that they have tried resetting the phone, and so have given them a refund :'-(
I'm still hopeful that it will work ok for me. Fingers are crossed..
stebsgb1 said:
I've had an update from the buyer and I was incorrect...
The issue doesn't involve a BT hands-free. (By hands-free, they were referring to using the phone's loudspeaker.)
----
The issue is that the phone's earpiece simply stops working.
It works for a bit after a reboot, but then stops working again.
I think it may be a hardware issue, given that they have tried resetting the phone, and so have given them a refund :'-(
I'm still hopeful that it will work ok for me. Fingers are crossed..
Click to expand...
Click to collapse
There are a couple of threads on XDA relating to low call volume. See if they help you.
One of the fixes is to clean the earpiece and the other is to flash a zip file.
I'm on my second Pixel 3 XL after an RMA for distorted bottom speaker.
I'm now noticing that the proximity sensor is stopping working when you bring the phone to your ear in a phone call and thus, leaving the screen visible and active.
A restart does fix this but only for about a day!
Has anyone else noticed this issue?
I didn't notice this on the unit that I sent back!
Thanks.
Do you have a screen protector covering the proximity sensor? It may not be working correctly if it's covered.
Is it only during calls or all the time? A few other people have posted about prox issues with the smaller Pixel 3, here's one thread:
https://forum.xda-developers.com/pixel-3/help/proximity-sensor-keeos-display-off-t3864055
Seems it can be fixed by cleaning the area around the sensor if you don't have a screen protector.
fury683 said:
Do you have a screen protector covering the proximity sensor? It may not be working correctly if it's covered.
Is it only during calls or all the time? A few other people have posted about prox issues with the smaller Pixel 3, here's one thread:
https://forum.xda-developers.com/pixel-3/help/proximity-sensor-keeos-display-off-t3864055
Seems it can be fixed by cleaning the area around the sensor if you don't have a screen protector.
Click to expand...
Click to collapse
Thanks for the suggestions.
No screen protector fitted or anything obscuring the sensor.
Next time it happens, I'll check to see if it might need cleaning.
One theory I have, is that this phone has been upgraded with the November patch and maybe there's something in there that has caused this issue.
Has anyone else noticed this after the Nov update?
Thanks.
jscsltd said:
I'm on my second Pixel 3 XL after an RMA for distorted bottom speaker.
I'm now noticing that the proximity sensor is stopping working when you bring the phone to your ear in a phone call and thus, leaving the screen visible and active.
A restart does fix this but only for about a day!
Has anyone else noticed this issue?
Click to expand...
Click to collapse
I just got the phone yesterday and am seeing the exact same behavior. It works and then it does not. Reboot temporarily fixes it.
I know there is a bug when using the pixel buds and unplugging them either before a call or during it would stop the proximity sensor from working.
a reboot was the only thing that would fix this issue for me
xweb10 said:
I just got the phone yesterday and am seeing the exact same behavior. It works and then it does not. Reboot temporarily fixes it.
Click to expand...
Click to collapse
I've RMA'd the phone that had this issue and still have the issue.
It does seem quite random. I'm hoping Dec Update will fix this along with the distorted bottom speaker.
I think that this issue is software related, as I tried using an App that shows when the proximity sensor is triggered and this seemed to work as expected.
How do I test my proximity sensor?
jscsltd said:
I've RMA'd the phone that had this issue and still have the issue.
It does seem quite random. I'm hoping Dec Update will fix this along with the distorted bottom speaker.
I think that this issue is software related, as I tried using an App that shows when the proximity sensor is triggered and this seemed to work as expected.
Click to expand...
Click to collapse
I am trying to get to the bottom of this. Do you happen to have a Samsung Gear watch? I have the S3 and removed the "phone calls" option from the Pixel Bluetooth menu and so far this issue has not occured, but I am still testing.
---------- Post added at 06:25 AM ---------- Previous post was at 06:24 AM ----------
swieder711 said:
How do I test my proximity sensor?
Click to expand...
Click to collapse
There are apps on the play store.
That's interesting regarding the Gear S3 watch.
Yes, I do have one of these watches.
I'll try what you've suggested and report back with the results.
What made you think it could be an interaction with the Gear S3?
Thanks.
jscsltd said:
That's interesting regarding the Gear S3 watch.
Yes, I do have one of these watches.
I'll try what you've suggested and report back with the results.
What made you think it could be an interaction with the Gear S3?
Thanks.
Click to expand...
Click to collapse
I have a pixel 2xl, as well. I looked at the Bluetooth setting on that phone when connected to my S3 and noticed the "phone calls" option was disabled.
I was looking at all apps that access the dialer or phone calls. Really just a guess.
xweb10 said:
I have a pixel 2xl, as well. I looked at the Bluetooth setting on that phone when connected to my S3 and noticed the "phone calls" option was disabled.
I was looking at all apps that access the dialer or phone calls. Really just a guess.
Click to expand...
Click to collapse
I see....good spot.
If I do disable this setting in Bluetooth though, will this just disable the ability to take voice calls on the watch using the internal microphone and speaker or will it as well, stop the watch from vibrating when a call comes in?
jscsltd said:
I see....good spot.
If I do disable this setting in Bluetooth though, will this just disable the ability to take voice calls on the watch using the internal microphone and speaker or will it as well, stop the watch from vibrating when a call comes in?
Click to expand...
Click to collapse
I believe it only disables the ability to take voice calls on the watch. It continues to vibrate when a call comes through.
I forgot: Also boot to Safe Mode first. I do not have a reason, but that is the path I took.
xweb10 said:
I believe it only disables the ability to take voice calls on the watch. It continues to vibrate when a call comes through.
I forgot: Also boot to Safe Mode first. I do not have a reason, but that is the path I took.
Click to expand...
Click to collapse
That's a shame that you can't take voice calls on the watch as that's a feature I do use at times.
Either, way I disabled it after more issues with the screen not blanking and will see how it goes.
I also had a new issue, where I'm in a call and could not switch to Speaker. I would choose the Speaker option but it just would not switch.
I'm wondering if you've had this same issue when you had your Gear S3 watch setup to take calls?
jscsltd said:
That's a shame that you can't take voice calls on the watch as that's a feature I do use at times.
Either, way I disabled it after more issues with the screen not blanking and will see how it goes.
I also had a new issue, where I'm in a call and could not switch to Speaker. I would choose the Speaker option but it just would not switch.
I'm wondering if you've had this same issue when you had your Gear S3 watch setup to take calls?
Click to expand...
Click to collapse
I am able to switch to speaker but I never have my S3 set to take calls. I have not gone full on Michael Knight yet.
BTW My proximity problems are gone. Must be the Bluetooth S3 issue.
I've had to RMA mine due to the bottom speaker crackling. I purchased from carphonewarehouse in the uk so have had to to a standard replacement. Does anyone know if they will send the replacement out before receiving the faulty one? They did this last year with the 2xl. It's not due to get back to them until next Thursday so hoping I won't have to wait too long.
baginz10 said:
I've had to RMA mine due to the bottom speaker crackling. I purchased from carphonewarehouse in the uk so have had to to a standard replacement. Does anyone know if they will send the replacement out before receiving the faulty one? They did this last year with the 2xl. It's not due to get back to them until next Thursday so hoping I won't have to wait too long.
Click to expand...
Click to collapse
I've had my pixel 3 XL replaced twice due to distorted bottom speaker by Carphone Warehouse Business.
They will deliver a replacement and then collect your faulty unit a few days later, in order to allow you to transfer your data to the new unit.
xweb10 said:
I am able to switch to speaker but I never have my S3 set to take calls. I have not gone full on Michael Knight yet.
BTW My proximity problems are gone. Must be the Bluetooth S3 issue.
Click to expand...
Click to collapse
I've switched off the ability to take calls on the S3 and can now switch to phone speaker with ease.
I'm hoping I can re-enable the S3 capability when an update by either Google or Samsung fixes the issue.
jscsltd said:
I've had my pixel 3 XL replaced twice due to distorted bottom speaker by Carphone Warehouse Business.
They will deliver a replacement and then collect your faulty unit a few days later, in order to allow you to transfer your data to the new unit.
Click to expand...
Click to collapse
Sorry I wasn't clear I've done an RMA with google so just wanted to see if anyone else had done the same even though they didn't purchase direct from them. Last year with the 2XL they would send the new one out once the faulty device was sent at the post office, they must have known from the tracking. This time it's via UPS and is going straight to Poland! Not due to arrive until the 4th. If a replacement doesn't get sent out tomorrow or Monday looks like I'll be waiting a while. I even noticed screen burn in when resetting it. Changed to Samsung displays and still burn in from the nav bar just like last year. I wish I'd gone back to carphonewarehouse now to get a replacement!
Wow, I never would have thought of the Samsung gear watch interfering. I have the newest one (the one after the s3) and had the same issue with the screen staying awake while on a call. It was the one thing I really didn't like about the phone. Seems like the symptoms are the same Pixel 3xl, verizon, Samsung Galaxy watch and a restart fixes the issue for a while. I just tried what you suggested. Thank you very much for posting your idea.
I've been dealing with a similar issue, but not exactly,
My screen turns off when I hold the phone against my ear, but the display still seems "active".
My cheek is still bringing the notification area down, toggling my quick settings or even going into the settings app (if my phone was unlocked while I answered a call).
It's been super constant and annoying because one time my flashlight was toggled in an elevator, which was a bit awkward.
Another time my clock app opened and changed my alarm time and then turned it off entirely.
Luckily I could feel the vibration so I knew something was going on but this is a really strange issue.
I have already setup a RMA since the phone has a speaker distortion problem as well, so we'll see what happens once the new device arrives.