Develop Bugs

[Q] Power Button

Seems like my power buttons became really sensitive from turning on the phone. Has this happened to any of u? I mean is so sensitive i think even the wind can turn on my phone now!!!

jmak512 said:
Seems like my power buttons became really sensitive from turning on the phone. Has this happened to any of u? I mean is so sensitive i think even the wind can turn on my phone now!!!
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Click to collapse
I don't have that problem. That's rather odd, I've never heard of that happening. Maybe you got some debris under the button and that's adding pressure to the sensor, and that pressure makes it nearly activated and only needs a small additional amount of pressure to fully activate it? That's the only reason I can think of lol.
Sent from my Droid Incredible running Myn's Warm Two Point Two RLS5.3.

I have heard of a few ppl who had similar issues, not very many shouldnt be a prob i would check it like the other guy said tho, i think it was a similar post also. I personally pretty much always have a case on unless im not working. So im thinking thats helped me, ive had mine since may and no probs with that
Sent from my ADR6300 using XDA App

I have been having the same problem. The button will still "click" but it will turn on well before it clicks. It will turn on by just resing my finger on part of it. I was wondering if there is anything I can do short of permantly voiding my warranty by taking it apart and replacing the power button. This only started happening after I think I dropped my phone on the power button with a case on. I still have one replacement left with Verizon but that would require turning s-on and returning my phone to stock. I also want to keep my amoled screen. Does anyone have any insight in this matter?

[Q] Side power button not as responsive.

Anyone had similar issues?
Over three weeks in, I am still blown away by this phone as I am finding new features everyday BUT I am also having difficulties with my power button. As I read in the Sprint forum, some time ago, it was noticed that the power button seemed loose, 'rocky' on a pivot. Other Note II demo phones had some flexibility with the power button as well. I haven't read about any problems with a lagging or unresponsive power (not home) button due to this but NOW it seems I have to press moderately-centered on the button to either wake or ZZZ the phone. Before it seemed I can press this button with as much force as the home button, even at an angle (Note II is wider after all). So my BIG question Have you ever pressed on the power button more than once to just wake up your phone? Or, put it to sleep? Do you have the press the button dead centered for it to work? And, does your power button seemed rocky, even slightly?
I am not rooted...running on good ole factory specs! My phone has never been dropped or damaged either. I would hate to send the phone to Samsung and be without one for 2 weeks, so I figured to troubleshoot with you guys first
Much thanks!

Snowdogg said:
Anyone had similar issues?
Over three weeks in, I am still blown away by this phone as I am finding new features everyday BUT I am also having difficulties with my power button. As I read in the Sprint forum, some time ago, it was noticed that the power button seemed loose, 'rocky' on a pivot. Other Note II demo phones had some flexibility with the power button as well. I haven't read about any problems with a lagging or unresponsive power (not home) button due to this but NOW it seems I have to press moderately-centered on the button to either wake or ZZZ the phone. Before it seemed I can press this button with as much force as the home button, even at an angle (Note II is wider after all). So my BIG question Have you ever pressed on the power button more than once to just wake up your phone? Or, put it to sleep? Do you have the press the button dead centered for it to work? And, does your power button seemed rocky, even slightly?
I am not rooted...running on good ole factory specs! My phone has never been dropped or damaged either. I would hate to send the phone to Samsung and be without one for 2 weeks, so I figured to troubleshoot with you guys first
Much thanks!
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Click to collapse
my phone did the samething within 3 days of when i got it. i just took mines back to at&t since it was so quick and the manager gave me a new one. hopefully someone does come up with a way to fix it without you having to send it yo samsung.

mine works flawlessly

Haven't noticed any issues with mine, but I suppose these kinds of issues are why I bought insurance.

My power button is 'rocky'; it seems to pivot from the center. However, I can press it anywhere to wake the phone or turn the screen off. There's a satisfying click when I do press it, so I'm not worried.

Same issue with my power button. Happened only a few days after I received mine as well.

Carls Jr said:
I would definitely take it back and try to get it repaired or exchanged. Mine doesnt have that issue at all and Im always turn it on and off.
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Gathering the input so far, I think I might have to send this to Samsung to get it repaired since I passed my return/exchange period I have insurance but I am also under warranty with Sammy, so that route would be cheapest. Good thing I still have my old flip phone from 2005 that still works but going to dread going back 7 years though!
Lets hope that this doesn't become an eventual problem for most. Thanks for the comments so far.

Definitely take it back to repair it. My power button started off rocky and eventually became worse with use. I had to replace it. Get it fixed ASAP

got my first one replace with a new one due to same reason.

Mine works fine to turn off.
Turn on is a bit more picky.
Does not rock or is not loose.
I use home button to wake
Sent from my SAMSUNG-SGH-I317 using xda premium

Does anyone know what at&t's return period is offhand? I've got the exact same issue with my handset :/
Also, if I'm past that point, does Sammy charge for fixing the button?

kamikaji said:
Does anyone know what at&t's return period is offhand? I've got the exact same issue with my handset :/
Also, if I'm past that point, does Sammy charge for fixing the button?
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Click to collapse
I believe it used to be 30 days for personal accounts, now those terms only apply to corporate accounts. For personal accounts, its now 14 days. From what I understand, this policy covers items bought from a corporate AT&T store, or ordered direct from AT&T. You are allowed to exchange or return at a corporate store, with a possibility of a $35 restocking fee depending on the scenario. Also, you can also send it back to AT&T but you will have to cover shipping. I only suspect if you buy from a re-seller (aka a non-corporate AT&T store but clearly marked 'AT&T') you can exchange or return at a corporate store.
From what I was told by AT&T and a brief conversation with Samsung, the Note II carries a 1 year manufacture's warranty. I don't know the specifics, but assuming there is no abuse or damage of the phone caused by the user, and if the phone does not perform as it should (like mentioned in this thread), Samsung's warranty will cover it with no charge. But realize, unless you have a backup phone, you won't have a phone for 2 weeks! Also, there is a possibility that Samsung may use reconditioned parts, and if they can't fix your phone, you will get a reconditioned model But what if you have insurance? Then there is a deductible. A possibility of a reconditioned phone too?
Oh, what to do?

What is return period for premier accounts? Is it also 14 days?
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

Mine is the oppsite, it is too sensitive,not very tactile. I hit it accidentally all the time.

my power button just went wonky last night. it used to be somewhat rocky, but it was responsive. now it barely moves. i cant tell if im pressing it or not. it still powers on the phone. but there is no click or comfirming feeling at all. it might as well be capacitive now. about 40 days old.

Does anybody else's 7x rattle when tapped on the back of the device?

I've had my Honor 7X for 2 weeks now, and everything is working great! But whenever I tap or knock lightly on the back of the device around the upper half, particularly near the fingerprint scanner and camera, I can hear something rattling inside. I don't think anything is loose because when I shake the device up/down, sideways, there's no rattling sound. It's only when I tap or knock on the back towards the top. My camera and fingerprint scanner work no problem. Should I be concerned or is this normal? Thanks!

Volume or power buttons are the likely cause, they might have come loose. My Honor 7x is not having this issue, but it was common on the Nexus 5

Broooo I have the same problem as you, only saw this post now. I don't know if it supposed to be there or not.

Mine does this too, I already replaced my 7X twice and I still have the rattle. Seems to be normal.

ErickC21 said:
Mine does this too, I already replaced my 7X twice and I still have the rattle. Seems to be normal.
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Click to collapse
Good to know, I don't even know when this started happening, probably when I first got it. ¯\_(ツ)_/¯

crayonicle said:
Good to know, I don't even know when this started happening, probably when I first got it. ¯\_(ツ)_/¯
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Click to collapse
I have it too. Kind of sounds like it's coming from the volume and power buttons. Doesn't seem to affect performance at all though.

kingd421 said:
I have it too. Kind of sounds like it's coming from the volume and power buttons. Doesn't seem to affect performance at all though.
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Click to collapse
It's coming from the power button for you? Mine is coming from around the top half of the back of the phone, around the camera area. Tried to get a local repair shop to open it up and look at it but they wanted to charge me 15$ lol

crayonicle said:
It's coming from the power button for you? Mine is coming from around the top half of the back of the phone, around the camera area. Tried to get a local repair shop to open it up and look at it but they wanted to charge me 15$ lol
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Click to collapse
I'm not sure if it's exactly the power button. I haven't been able to tell exactly where it is coming from, definitely the top half. The buttons just seem like they would be the loosest things to make a noise like that. And yeah $15 just to open it I'm good lol.

crayonicle said:
It's coming from the power button for you? Mine is coming from around the top half of the back of the phone, around the camera area. Tried to get a local repair shop to open it up and look at it but they wanted to charge me 15$ lol
Click to expand...
Click to collapse
Both of my 7x's rattled around the top half near the camera as well since I got them. My power and volume buttons are tight and not moving around. Some other brands have phones that do the same thing with the rattle near the camera, so I guess it's just the camera module moving around a little bit. As long as everything is working normal, I guess it's nothing to worry about!

Edge Sense/Button Woes

I've had the phone for a few days now (ordered last week on Amazon), and thought I'd share my experience so far.
Edge Sense is buggy. Activating it sometimes activates the volume down button. Sometimes it's REALLY sensitive, and sometimes it just doesn't work. Doesn't really matter how I've calibrated the squeeze level.
These buttons... I understand the frustration that reviewers have, and not even from a defect perspective, but from a usability perspective. I find them too sensitive. I often accidentally press the power button as I handle my phone in different ways (e..g, trying to show a video to a friend on my phone in landscape mode; showing a friend how to use the camera), causing the screen to turn off.
Ghost presses on the volume down and power buttons happen sporadically, but enough times (in one day) to drive me nuts. When in my pocket and listening to music, the volume occasionally lowers (is it thinking I'm pressing the volume down button?). My phone has rebooted multiple times on its own (even into recovery mode on two occasions). It's as if it thinks I'm pressing and holding the volume down and/or power buttons. This happens maybe 2-3 times a day. It doesn't sound like a lot, but it's a HUGE pain, and a showstopping bug IMO.
I feel like when the phone gets hot, Edge Sense and the buttons go crazy with sensitivity and ghost presses.
The volume buttons don't work at all in battery saver mode!
For some reason, none of the buttons work when I have my phone in a car mount that squeezes onto the sides.
I really want to like this phone, because aside from these issues (for me, they're approaching to be dealbreakers), the phone is fantastic. The camera is truly phenomenal. I am really hoping that the upcoming firmware update arrives stateside ASAP, because I'm almost ready to hit the 'return' button on Amazon.

djbutter said:
I've had the phone for a few days now (ordered last week on Amazon), and thought I'd share my experience so far.
Edge Sense is buggy. Activating it sometimes activates the volume down button. Sometimes it's REALLY sensitive, and sometimes it just doesn't work. Doesn't really matter how I've calibrated the squeeze level.
These buttons... I understand the frustration that reviewers have, and not even from a defect perspective, but from a usability perspective. I find them too sensitive. I often accidentally press the power button as I handle my phone in different ways (e..g, trying to show a video to a friend on my phone in landscape mode; showing a friend how to use the camera), causing the screen to turn off.
Ghost presses on the volume down and power buttons happen sporadically, but enough times (in one day) to drive me nuts. When in my pocket and listening to music, the volume occasionally lowers (is it thinking I'm pressing the volume down button?). My phone has rebooted multiple times on its own (even into recovery mode on two occasions). It's as if it thinks I'm pressing and holding the volume down and/or power buttons. This happens maybe 2-3 times a day. It doesn't sound like a lot, but it's a HUGE pain, and a showstopping bug IMO.
I feel like when the phone gets hot, Edge Sense and the buttons go crazy with sensitivity and ghost presses.
The volume buttons don't work at all in battery saver mode!
For some reason, none of the buttons work when I have my phone in a car mount that squeezes onto the sides.
I really want to like this phone, because aside from these issues (for me, they're approaching to be dealbreakers), the phone is fantastic. The camera is truly phenomenal. I am really hoping that the upcoming firmware update arrives stateside ASAP, because I'm almost ready to hit the 'return' button on Amazon.
Click to expand...
Click to collapse
It seems since you have older software, maybe the Amazon units are shipping with older software. I wouldn't know, just a guess. But I'm quite sure an update or two will get better for you.

LibertyMonger said:
It seems since you have older software, maybe the Amazon units are shipping with older software. I wouldn't know, just a guess. But I'm quite sure an update or two will get better for you.
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Click to collapse
Yeah, its not "amazon units" or software versions. I have one direct from HTC, 3 days old. WORST buttons ever. Response is so variable its disgusting. And no one here has even mentioned putting a case on this u12+... Do that and buttons work maybe 10% of the time. Absolutely unacceptable...
And if you thing its a great build.... Think again... Those buttons are held on with double-sided tape... LMFAO
And you can get the back cover off without tools, its just adhesive all the way around.... One fingernail and your're in! But on the bright side, you can replace the battery really easy yourself... So enjoy!

SteelH said:
Yeah, its not "amazon units" or software versions. I have one direct from HTC, 3 days old. WORST buttons ever. Response is so variable its disgusting. And no one here has even mentioned putting a case on this u12+... Do that and buttons work maybe 10% of the time. Absolutely unacceptable...
And if you thing its a great build.... Think again... Those buttons are held on with double-sided tape... LMFAO
And you can get the back cover off without tools, its just adhesive all the way around.... One fingernail and your're in! But on the bright side, you can replace the battery really easy yourself... So enjoy!
Click to expand...
Click to collapse
There are many more here who disagree, of course I will find out for myself Thursday. So far I see only two of you pissing all over it, one who does have an older software version, 1.15 when there is a version that is 1.21 who is not having these issues.
About the stick on buttons, glad they are so easily replaceable. LMAO
hamdir said:
and yet i dont have any issue on my unit
looks like its quality control problem
keep in mind its running newer software than yours
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Click to collapse
djbutter said:
What software version are you on? I have 1.15.617.4.
Click to expand...
Click to collapse
hamdir said:
much newer 1.21.x
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Click to collapse
---------- Post added at 06:22 AM ---------- Previous post was at 05:59 AM ----------
SteelH said:
Yeah, its not "amazon units" or software versions. I have one direct from HTC, 3 days old. WORST buttons ever. Response is so variable its disgusting. And no one here has even mentioned putting a case on this u12+... Do that and buttons work maybe 10% of the time. Absolutely unacceptable...
And if you thing its a great build.... Think again... Those buttons are held on with double-sided tape... LMFAO
And you can get the back cover off without tools, its just adhesive all the way around.... One fingernail and your're in! But on the bright side, you can replace the battery really easy yourself... So enjoy!
Click to expand...
Click to collapse
How bout you take a screenshot of your software version? Prove you even have the phone..

LibertyMonger said:
There are many more here who disagree, of course I will find out for myself Thursday. So far I see only two of you pissing all over it, one who does have an older software version, 1.15 when there is a version that is 1.21 who is not having these issues.
About the stick on buttons, glad they are so easily replaceable. LMAO
---------- Post added at 06:22 AM ---------- Previous post was at 05:59 AM ----------
How bout you take a screenshot of your software version? Prove you even have the phone..
Click to expand...
Click to collapse
Because the fanboys are the only ones left who buy HTC these days. ?

Also, I just noticed that the volume buttons do not work when the screen is off, not just in battery saver mode.

djbutter said:
Also, I just noticed that the volume buttons do not work when the screen is off, not just in battery saver mode.
Click to expand...
Click to collapse
When I'm listing to music through bluetooth the volume buttons does work.

djbutter said:
Because the fanboys are the only ones left who buy HTC these days. ?
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Click to collapse
Ive been using HTC for over a decade, love their phones. I bought the u12, and I returned it the next day. Yes, the buttons are that bad.
LibertyMonger said:
There are many more here who disagree, of course I will find out for myself Thursday. So far I see only two of you pissing all over it, one who does have an older software version, 1.15 when there is a version that is 1.21 who is not having these issues.
About the stick on buttons, glad they are so easily replaceable. LMAO
---------- Post added at 06:22 AM ---------- Previous post was at 05:59 AM ----------
How bout you take a screenshot of your software version? Prove you even have the phone..
Click to expand...
Click to collapse
Mom! He doesn't have the phone! Make him prove it!

djbutter said:
Also, I just noticed that the volume buttons do not work when the screen is off, not just in battery saver mode.
Click to expand...
Click to collapse
Is this happening with Bluetooth? When using phone speaker it works here fine.
Also what's the setting you left your phone's squeeze sensitivity at while these volume slide and phantom power happened?
I read that you tried a few settings but what's the one you stayed with where this mostly happened.
Sent from my HTC U12+ using Tapatalk

djbutter said:
Because the fanboys are the only ones left who buy HTC these days. ?
Click to expand...
Click to collapse
SteelH said:
Ive been using HTC for over a decade, love their phones. I bought the u12, and I returned it the next day. Yes, the buttons are that bad.
Mom! He doesn't have the phone! Make him prove it!
Click to expand...
Click to collapse
I'm getting more of a laugh out of this than you all are. It seems I'm not the one hung up on HTC. I'm not the one whining about it and can't realize I can just move on if it's that bad. I don't hang in threads of phones I don't want or like just to rub it in on how bad they are LMAO
He claims he knows it's not the software version. I'd like to see what version he is on. Not just run his mouth.

tbalden said:
Is this happening with Bluetooth? When using phone speaker it works here fine.
Also what's the setting you left your phone's squeeze sensitivity at while these volume slide and phantom power happened?
I read that you tried a few settings but what's the one you stayed with where this mostly happened.
Sent from my HTC U12+ using Tapatalk
Click to expand...
Click to collapse
It's really strange... The volume buttons work when the screen is off and you have something playing or paused. If there's nothing playing at all, they don't work.
At least this is happening with my phone. I wonder if anyone else experiences this. It certainly seems like it's by design.

djbutter said:
It's really strange... The volume buttons work when the screen is off and you have something playing or paused. If there's nothing playing at all, they don't work.
At least this is happening with my phone. I wonder if anyone else experiences this. It certainly seems like it's by design.
Click to expand...
Click to collapse
Yep, I think it's by design. I have this on my op6 too.
Sent from my HTC U12+ using Tapatalk

tbalden said:
Is this happening with Bluetooth? When using phone speaker it works here fine.
Also what's the setting you left your phone's squeeze sensitivity at while these volume slide and phantom power happened?
I read that you tried a few settings but what's the one you stayed with where this mostly happened.
Sent from my HTC U12+ using Tapatalk
Click to expand...
Click to collapse
I've set it just to the left of the middle.

tbalden said:
Yep, I think it's by design. I have this on my op6 too.
Click to expand...
Click to collapse
Yes, this is described in the online manual.

SteelH said:
Yeah, its not "amazon units" or software versions. I have one direct from HTC, 3 days old. WORST buttons ever. Response is so variable its disgusting. And no one here has even mentioned putting a case on this u12+... Do that and buttons work maybe 10% of the time. Absolutely unacceptable...
And if you thing its a great build.... Think again... Those buttons are held on with double-sided tape... LMFAO
And you can get the back cover off without tools, its just adhesive all the way around.... One fingernail and your're in! But on the bright side, you can replace the battery really easy yourself... So enjoy!
Click to expand...
Click to collapse
Personally I've never had them be unresponsive (except for in a car mount and when the screen is off with no audio playing/paused weirdly). They're pretty responsive for me. In fact, they're TOO responsive. They're too sensitive, which is prone to a lot of accidental presses. I'm actually trying to avoid touching the buttons.
It's the ghost presses and edge sense freakouts that drive me up the wall, as seldom as they happen.

no problems on my USA U12+ 128GB straight from HTC preorder hardware version 3 and i even dropped it once in the bathroom from the window ledge and it fell on the tile floor and not even a scratch also it was without the case so im glad its not shattered but my volume buttons have been very solid and works well with edge sense if u set it to sensitivity level 3 or higher for me

I have some problem on mine too, the volume down button is extremely sensitive and a slight touch will trigger it, the top one is harder but I like it better since it makes no problem. The power button is sensitive but less than volume down so it's not so bad.
Also when holding the phone normally by the side or when in my pocket the down button is triggered by pressing or slightly bending the top of the screen, it's really annoying when listening to music in the car or making a call.
Bought mine from HTC last week with the 1.15 version. If there is no update on this by the end of next week I'll have to send it back.
I hope it's gonna get corrected, I'm with htc since the hd2 and never was disappointed so I'd hate to switch brand when close to everything else about this phone is perfect.

Harpic_WC said:
I have some problem on mine too, the volume down button is extremely sensitive and a slight touch will trigger it, the top one is harder but I like it better since it makes no problem. The power button is sensitive but less than volume down so it's not so bad.
Also when holding the phone normally by the side or when in my pocket the down button is triggered by pressing or slightly bending the top of the screen, it's really annoying when listening to music in the car or making a call.
Bought mine from HTC last week with the 1.15 version. If there is no update on this by the end of next week I'll have to send it back.
I hope it's gonna get corrected, I'm with htc since the hd2 and never was disappointed so I'd hate to switch brand when close to everything else about this phone is perfect.
Click to expand...
Click to collapse
The Update is already near. I hope it'll roll out during the upcomming week. As far as I know it adresses Edge Sense and the button sensibility as well as battery life, and according to the tweet by LlabTooFeR it'll even bring the June 2018 security patches.

I for one have absolutely no issues with the buttons till now, however, seeing the number of people who are having problems makes me wonder if it's my settings or if I have not used my phone that much to experience any niggles.
I have kept the sensitivity to the third bar from the left.

nimish_fun said:
I for one have absolutely no issues with the buttons till now, however, seeing the number of people who are having problems makes me wonder if it's my settings or if I have not used my phone that much to experience any niggles.
I have kept the sensitivity to the third bar from the left.
Click to expand...
Click to collapse
Yeah indeed seems as if not all units are affected.
Sent from my HTC U12+ using XDA Labs

Sudden phone screen issue

Hello,
I've had my A70 for almost 8 months now, it's been great and I never had any issues with it, no root, no ROMS, nothing out of ordinary. While I was using it yesterday night, the screen suddenly turned off, I was surprised because the battery was almost full, so I thought maybe I pressed on the power button by mistake, so I pressed it once again, only to keep looking at my reflection on the screen, I tried force rebooting the phone, no luck, OK google works, Face recognition also works normally, everything is working, but I can't see anything on the screen, I thought that it might be a screen issue, but I don't think it is anymore, because sometimes when I hold it in certain ways, the screen works but with apparent noise/flicker, or shows incorrect colors, I'd like to show you but sadly I don't own any other phone. Could it be a connector issue that can be fixed easily? and if anyone is in Germany, any idea how much a fix could cost?
Thank you.

1Recycle Bin1 said:
Hello,
I've had my A70 for almost 8 months now, it's been great and I never had any issues with it, no root, no ROMS, nothing out of ordinary. While I was using it yesterday night, the screen suddenly turned off, I was surprised because the battery was almost full, so I thought maybe I pressed on the power button by mistake, so I pressed it once again, only to keep looking at my reflection on the screen, I tried force rebooting the phone, no luck, OK google works, Face recognition also works normally, everything is working, but I can't see anything on the screen, I thought that it might be a screen issue, but I don't think it is anymore, because sometimes when I hold it in certain ways, the screen works but with apparent noise/flicker, or shows incorrect colors, I'd like to show you but sadly I don't own any other phone. Could it be a connector issue that can be fixed easily? and if anyone is in Germany, any idea how much a fix could cost?
Thank you.
Click to expand...
Click to collapse
I had an issue with the screen a while back and went to a Samsung service. They replaced the screen along with the battery under warranty.
https://r.tapatalk.com/shareLink/to...3&share_fid=3793&share_type=t&link_source=app
Sent from my SM-A705FN using Tapatalk

Siberian Tiger said:
I had an issue with the screen a while back and went to a Samsung service. They replaced the screen along with the battery under warranty.
https://r.tapatalk.com/shareLink/to...3&share_fid=3793&share_type=t&link_source=app
Click to expand...
Click to collapse
If it's under warranty, go to your regional Samsung office for repair

Did u update to android 10? If so enable accidental touch protection they fricked something up there seen multiple phones after the update with this issue. Hopefully Samsung will release an fix soon bcs its anoying as frick.