Fire tv (not stick) will not except registration - Fire TV Q&A, Help & Troubleshooting

Hi all!
I received a 2nd gen Fire tv that as I am now suspecting had the hosts file modified.
1) It will not pass the register screen. (Enter correct log in info, submit, and it goes back to log in info)
--Is there a fix for this??
2) I have tried the below steps but get the attached massage and can't get into recovery mode.
I found a related thread in xda regarding reset in recovery mode but the thread ended with the issue I am having with no solution.
--Would the recovery reset fix the issue of host file mod?
Thanks!!
----------------------
"Hi guys
you may know this, but in case you dont, it is very easy to get in to recovery.
you dont even have to unplug the unit from power,
click and hold alt+PrintScreen and then hit i, dont click all keys together, or it wont work.
every time splash screen comes up, hit i key and make sure you already holding the other 2 which is alt+PrintScreen
1: Hold alt+PrintScreen
2: Click i
3: fire TV screen will restart and come back, you should still be holding alt+PrintScreen and all you need to click on is i key
4: do above 3 times until splash screen will no longer come back and all you see is amazon logo in the middle of the screen
at this point, let go of all the keys and wait for firetv to go to recovery mode.
good luck!"

me too
I am having the same issue. I received a secondhand Fire TV today in pristine condition.
I type my correct username and password into the registration box and it immediately says it's incorrect. (it is correct).
I am able to do a factory reset by holding "right" and "back", but it still doesn't solve the problem.
I don't know if it was rooted or not, but I don't care about root. I just want it to work.
Are there any options for flashing a recovery image onto this thing? Stock or pre-rooted, either is fine.
-Wes

maybe someone else will chime in as i have no idea, but could it be blacklisted?

d3adpool said:
maybe someone else will chime in as i have no idea, but could it be blacklisted?
Click to expand...
Click to collapse
Thanks for your reply.
I forgot to mention that I called Amazon (twice) about this, and they said the device was already registered to "another account".
The second time, I had the rep register it over the phone to my account. Neither rep mentioned anything about it being "blacklisted". It is now listed under my account on Amazon, but the device itself still wants me to register. This probably means either it doesn't know it's registered because it can't get to the server, or it isn't registered because I have the wrong DSN/serial no.
The problem is, the DSN number (serial no?) is NOT on the Fire TV. It is only printed on the box, and I can't be certain that the Fire TV is the same one that originally came in that box, so I don't know if the DSN I registered is actually the DSN of the Fire TV or just one that's printed on the box. Is there any way to get the DSN out of the Fire TV itself without being able to get to the home screen/settings screen? This is a stupid problem.
Honestly this problem sounds like what the OP suggested; if someone rooted it before and altered the hosts file, it wouldn't be able to verify my password or register, and it's behaving like it's "rejecting" my login before it ever gets sent to the server.
I was successfully able to bring up the "recovery" menu using the <ALT>+<PrtSc>+<i> method mentioned. Do I have full access to ADB from there? Can I load recovery images from there?
In summary:
Is there any way to extract the DSN/Serial no. from the Fire TV itself without access to the settings screen?
Is there any way to edit the hosts file from the recovery console or via ADB?
Is there any way to flash a stock image or rooted stock image to the device from the recovery console?
Thanks a bunch,
-Wes

Anybody have Anything we can at least try?? (Besides the soldering)
Thanks

Related

[Q] Skip Amazon fire tv registration

Hi all,
I had recently attended a Qualcomm developer conference in San Francisco and they had given an Amazon Fire TV to the attendees. But the problem is that from my home in India, I'm unable to even register the device.
I created an account on Amazon.com with a US address, but it still fails to sign in.
I tried proxy dns services like unlocator and dns4me, but no luck.
Without registering the device I cannot access any menu items , hence no way to enable adb debugging.
My goal is to turn the AFTV into a media centre box / android tv using xbmc and google play store.
Is there a way to skip the registration and enable full access either by -
1. Somehow going to fastboot mode and flashing a pre-rooted image (is that available) ?
2. Or going to recovery mode and adb sideloading a update-zip file which removes the registration hurdle ?
Any help is greatly appreciated.
I dont want a black brick near my TV which does nothing
muteX023 said:
Hi all,
I had recently attended a Qualcomm developer conference in San Francisco and they had given an Amazon Fire TV to the attendees. But the problem is that from my home in India, I'm unable to even register the device.
I created an account on Amazon.com with a US address, but it still fails to sign in.
I tried proxy dns services like unlocator and dns4me, but no luck.
Without registering the device I cannot access any menu items , hence no way to enable adb debugging.
My goal is to turn the AFTV into a media centre box / android tv using xbmc and google play store.
Is there a way to skip the registration and enable full access either by -
1. Somehow going to fastboot mode and flashing a pre-rooted image (is that available) ?
2. Or going to recovery mode and adb sideloading a update-zip file which removes the registration hurdle ?
Any help is greatly appreciated.
I dont want a black brick near my TV which does nothing
Click to expand...
Click to collapse
Short answer is you'll probably need a US or Germany based VPN. Long answer is fastboot is useless because they prevent everything with a locked bootloader. And recovery is useless because ADB over USB doesn't work. Even if you were able to flash rooted builds, you still need to be able to get through registration.
Thanks. Will try the vpn route.
But just out of curiosity, how do I get to fastboot mode?
I know how to enter recovery mode by using the keyboard
alt+prtscrn+i method. Is there any similar key combination
to get to fastboot? Also, i have used the 'fastboot unlock' cmd
to unlock bootloaders before, but of course it will ask for a
password. Does any one know the unlock pwd for AFTV?
Its a long shot, I know.

[Q] Deauthorizing rooted AFTV = bricked?

A couple hours ago, the AFTV wouldn't play any Prime video and would just hang on the Netflix screen with the loading icon. Fairly certain it was on 51.1.1.0_user_511070220. Definitely 51.1.1.0. This was rooted with updates turned off using the adbFire app and a few Amazon URLs blocked in my router's access restrictions. After rebooting the AFTV a couple times, I read that a lot of solutions online were to delete the Prime/Netflix apps' data/cache. That didn't fix it. So then I followed the next common step and deauthorized the account. This is where the AFTV starting going crazy. After putting the user/pass back in, it started very quickly flashing between the "Authorizing Your Device" screen and the "Could not connect screen." A lot of button mashing broke the loop but every time I entered the user/pass, the loop would begin again. Hard and soft rebooting had no effect. Turning off the router (running AdvancedTomato) access restriction didn't help. I even used adbFire to very temporarily re-enable updates. Still no access.
I figured that this was a sign I should protect my root better. It may have been a mistake, but I decided to try and install Clockwork recovery. I left the "pm disable com.amazon.dcp" from adbFire enabled. So Amazon updates were still blocked. I downgraded to 51.1.0.2_user_510058520 kinda not realizing that this would kill my root and maybe also not realizing that Clockwork would need root to install.
I now have the same exact problem as before. I am stuck on the registration page and cannot sign in. It either says that the "sign in failed" or that the "connection was lost." At least on this earlier firmware, it doesn't seem to get stuck on the flashing loop between those two screens. There is some new weirdness where it seems to be pressing buttons on its own somehow. The text entry menu will disappear as if I closed it. And then when I select it again, it's in a broken format with all the keyboard buttons there, but the input field names missing.
I have verified that the current firmware is 51.1.0.2_user_510058520 with "grep fingerprint /system/build.prop".
I am 99% sure that nothing else from amazon is blocked besides "pm disable com.amazon.dcp", which I'm now unable to turn on again as I don't have root. adbFire says that "Amazon updates are off". I thought that this was reset by a downgrade? I can't think of anything else to check. I used to use dnsmasq to block three Amazon URLs before I found AdvancedTomato's Access Restriction but dnsmasq is empty and the rule in Access Restriction is deleted.
I am 99% sure I never edited my AFTV's hosts file. I just did "adb pull /system/etc/hosts" and all it has in it is "127.0.0.1 localhost".
Is there anything else I should check?
Just tried it again this morning. After every "sign in failed," if I let it sit on the failed screen with the keyboard where it wants me to enter user/pass again and touch nothing for 5-10 seconds, it will suddenly close that keyboard pop up and then immediately reopen it -- except it will be broken in that it's missing all the labels for fields like "Enter email here".
?
If you have Amazon.dcp disabled then remove all the blocked sites from the router and boot it up and see if you get connected. Maybe a site you have blocked is the issue
{ParanoiA} said:
If you have Amazon.dcp disabled then remove all the blocked sites from the router and boot it up and see if you get connected. Maybe a site you have blocked is the issue
Click to expand...
Click to collapse
I don't know where the router block could be. The rule in Access Restrictions is deleted and the Dnsmasq field is empty. I'm going to try using a cell phone hot spot to register it. Probably won't change anything but I can at least rule out the router as a problem.

Need Help Returning Rooted Box to Stock, Now stuck at Registration Screen

Hey guys, I am needing some help. I have a First Gen FireTv box that was rooted previously and is now stuck on the registration screen when you first start up the box.
Here's what I did to get to this place. The box was rooted with CWM recovery installed. I followed this guide and made it back to the registration screen. When I tried to log back into the firetv box I kept getting "The information does not match an Amazon account. If Sign in Approval is enabled, please follow the instructions on your phone." The problem is, that I don't have Sign in Approval enabled (that I know of) and I never received any type of message on my phone... During my sign in attempt, I also kept getting the Critically Low on Storage popup.
After trying to sign in, I tried to connect to the box using ADB again, and it actually worked. That told me that something wasn't quite right with the downgrade process so I re-installed CWM and ran through the guide again and then went in and did a wipe of all user data thinking it would clear up the storage issue. I am pretty sure the storage issue is cleared up, but unfortunately, I now cannot log into my firetv to check the firmware version or enable ADB. Is there anything I can do to fix this issue? Please help before I screw things up even more with this box (if that's even possible)
silverphoenix98 said:
Hey guys, I am needing some help. I have a First Gen FireTv box that was rooted previously and is now stuck on the registration screen when you first start up the box.
Here's what I did to get to this place. The box was rooted with CWM recovery installed. I followed this guide and made it back to the registration screen. When I tried to log back into the firetv box I kept getting "The information does not match an Amazon account. If Sign in Approval is enabled, please follow the instructions on your phone." The problem is, that I don't have Sign in Approval enabled (that I know of) and I never received any type of message on my phone... During my sign in attempt, I also kept getting the Critically Low on Storage popup.
After trying to sign in, I tried to connect to the box using ADB again, and it actually worked. That told me that something wasn't quite right with the downgrade process so I re-installed CWM and ran through the guide again and then went in and did a wipe of all user data thinking it would clear up the storage issue. I am pretty sure the storage issue is cleared up, but unfortunately, I now cannot log into my firetv to check the firmware version or enable ADB. Is there anything I can do to fix this issue? Please help before I screw things up even more with this box (if that's even possible)
Click to expand...
Click to collapse
Use any browser on your PC/Mac to recoup (using the email you used to create it) or create a new Amazon account. Then log in.
You should still look into moving into PreRooted FireOS 5. The low storage will be back quickly. That bug was never fix on FireOS 3. The only true fix is updating to FireOS 5.

Stuck at "welcome to prime" screen

I had jailbroken firestick.
I asked to install new version and did factory reset.
Now after I setup the firestick with my account, Im stuck at "welcome to prime" screen with only continue button active. When I press the button I return to same screen or some error page.
Cannot select any options using remote.
I did factory reset multiple times but I end up in the same place.
Prime video on mobile app can see the device and play the video directly but I can't get to Options.
Is there a way to install latest OS from a computer. I don't think I can use adb.
Thanks
kannaiah said:
I had jailbroken firestick.
I asked to install new version and did factory reset.
Now after I setup the firestick with my account, Im stuck at "welcome to prime" screen with only continue button active. When I press the button I return to same screen or some error page.
Cannot select any options using remote.
I did factory reset multiple times but I end up in the same place.
Click to expand...
Click to collapse
What stick generation do you have, i.e. what is the name of the device? montoya, tank or mantis?
I have got firestick 1, good news is after using different account that is without prime subscription I was able to update the firestick and use it.
Thanks.

Help, my firestick has no network capability

Hi everyone
i my friend gave me his firestick 4k the other day because he has managed to mess it up big time
He said that he followed a tech docter youtube video to sideload an app to remove bloatware, after being successful at this, he then used an app that clears your cache and closes all the apps for you, from what i can understand it sounded like the app "cleanmaster"
after doing that he immediately lost his internet connection, he said that there wasnt even a network section anymore, just a troubleshooting option, he then factory reset his stick but this didnt solve anything
ive got the stick setup now, ive looked in the network section and he was right, theres nothing, even in the my fire tv section where you can see the ip/mac/ssid etc, they all say "not connected"
ill attach pictures
Im willing to flash this somehow, or root it, install cfw anything, please help!
Try:
Select Settings > Network from the Fire TV menu, then Play/Pause on your remote, and follow the recommended steps.
If that doesn't work maybe reset the stick again.
I know one of the settings in the debloat tool turns off the ability to see new networks, resetting should have reenabled that switch.
carpenter940 said:
Try:
Select Settings > Network from the Fire TV menu, then Play/Pause on your remote, and follow the recommended steps.
If that doesn't work maybe reset the stick again.
I know one of the settings in the debloat tool turns off the ability to see new networks, resetting should have reenabled that switch.
Click to expand...
Click to collapse
Thanks for replying, pressing play/pause does nothing, as you can see there is nothing on the network page at all except the troubleshoot option
Factory reset doesn't work at all, doing a factory reset from the my fire tv section just makes you go back to the settings menu, using the back and right button combo does nothing either, even if you wait for the countdown to end
When he gave me the stick he had already factory reset it so there are no apps on here at all including this bloatware one you mentioned, nothing
stickpirate77 said:
Doing a factory reset
there are no apps on here at all including this bloatware one you mentioned, nothing
Click to expand...
Click to collapse
Head to the unlock, root, twrp, unbrick thread here :
[UNLOCK][ROOT][TWRP][UNBRICK] Fire TV Stick 4K (mantis)
NOTE: There have been multiple reports of devices with serial numbers containing VM190 or higher being shipped with DL-Mode disabled in BROM. These devices cannot be unlocked using kamakiri. These devices do not show up at all on USB when...
forum.xda-developers.com
If you have a stick that is from 2019 you can fix it by unlocking it and installing another firmware. This will also give you root privileges.
Regards
Bertonumber1 said:
Head to the unlock, root, twrp, unbrick thread here :
[UNLOCK][ROOT][TWRP][UNBRICK] Fire TV Stick 4K (mantis)
NOTE: There have been multiple reports of devices with serial numbers containing VM190 or higher being shipped with DL-Mode disabled in BROM. These devices cannot be unlocked using kamakiri. These devices do not show up at all on USB when...
forum.xda-developers.com
If you have a stick that is from 2019 you can fix it by unlocking it and installing another firmware. This will also give you root privileges.
Regards
Click to expand...
Click to collapse
How can I do this please? Keep in mind the stick doesn't display an IP address
stickpirate77 said:
How can I do this please? Keep in mind the stick doesn't display an IP address
Click to expand...
Click to collapse
This post may explain better mate :
[NEWBIE GUIDE] How to Unlock Bootloader/Root and install Addons FireStick 4k
None of this is my work and all recognition goes to the awesome developers that made this possible, I will link their guides in here with some minor notes for newbies like me that may had some issues trying to unlock and root the Fire Stick (FS)...
forum.xda-developers.com
It doesn't have to show ip address, follow the thread carefully. It involves opening up the stick, connecting it to pc (via the power cable) and shorting a resistor.
This will unlock the stick and let you flash brand new firmware. It's the only way to do it if your factory reset isn't working I'm afraid.
Regards
Thankyou for this fantastic response, when I've got spare time and the balls to try it I'll dive in, seems complicated but I'll give it a good go
stickpirate77 said:
Thankyou for this fantastic response, when I've got spare time and the balls to try it I'll dive in, seems complicated but I'll give it a good go
Click to expand...
Click to collapse
don't unlock your stick, use any of the method
Method 1:
reinstall the app again and turn on wifi, the wifi on the stick is disabled.
Method 2:
take out your stick, connect to your pc
wait for it boot
enter
adb devices
​if it says "unauthorized"
press "Down" on remote two times​and press "select" to authorize your pc​​when it says "device"
enter​adb shell​svc wifi enable​
if you get "killed" error then go for method 3
Unplug your stick from PC and connect to your TV.
Method 3
Install the apk on your stick, then click on "Enable"
It will also tell you if your Wifi is disabled or not.
This app can TURN ON and TURN OFF the WIFI
Here's a proof
Hi I'm trying method 2 at the moment, but if it doesn't work how do I install the WiFi enabler APK without having WiFi?
stickpirate77 said:
Hi I'm trying method 2 at the moment, but if it doesn't work how do I install the WiFi enabler APK without having WiFi?
Click to expand...
Click to collapse
you can install the apk using adb
adb install "Wifi Enabler.apk"
Legendary! It worked! Thankyou so much, how do I mark this thread as solved? I'm new to this forum
stickpirate77 said:
Legendary! It worked! Thankyou so much, how do I mark this thread as solved? I'm new to this forum
Click to expand...
Click to collapse
You can close the thread but you'll have to contact the forum maintainer, which isn't necessary, just click the under post #8.
SweenWolf said:
You can close the thread but you'll have to contact the forum maintainer, which isn't necessary, just click the under post #8.
Click to expand...
Click to collapse
I've run into the next problem, I've installed the debloat tool, I've re enabled everything to try and clean up the mess my friend made, but when I try and deregister the stick it just goes straight back to settings, is there anything else I can do here? (he said I can have the stick now as he has a new one)
stickpirate77 said:
I've run into the next problem, I've installed the debloat tool, I've re enabled everything to try and clean up the mess my friend made, but when I try and deregister the stick it just goes straight back to settings, is there anything else I can do here? (he said I can have the stick now as he has a new one)
Click to expand...
Click to collapse
What do you mean be goes back to settings?
SweenWolf said:
What do you mean be goes back to settings?
Click to expand...
Click to collapse
I click on settings, my account, Amazon account, deregister, deregister.....
Nothing happens and I'm kicked back to the settings bar highlighting my account again
stickpirate77 said:
I click on settings, my account, Amazon account, deregister, deregister.....
Nothing happens and I'm kicked back to the settings bar highlighting my account again
Click to expand...
Click to collapse
Look, sorry for the issues, you have to do some steps.
Connect your pc to stick (using wifi)
adb connect IP:5555
then adb shell
then enter
pm list packages -d
And send me the output
SweenWolf said:
Look, sorry for the issues, you have to do some steps.
Connect your pc to stick (using wifi)
adb connect IP:5555
then adb shell
then enter
pm list packages -d
And send me the output
Click to expand...
Click to collapse
I typed ADB connect IP:5555
it said unable to connect
stickpirate77 said:
I typed ADB connect IP:5555
it said unable to connect
Click to expand...
Click to collapse
Reboot your stick (Long press "Play/Pause + Select" for few seconds)
Try deregistering, is result is same, go to developers options, turn it off and then on again.
Go to network section of the stick copy the ip address.
Then go to your pc, (make sure your Stick and PC are on same wifi network)
Enter
adb disconnect
adb connect ip:5555
Here ip is the ip address of your stick
Eg adb connect 192.168.43.123:5555
It should connect
stickpirate77 said:
I typed ADB connect IP:5555
it said unable to connect
Click to expand...
Click to collapse
Got it to connect
stickpirate77 said:
Got it to connect
Click to expand...
Click to collapse
In the shell
Enter
pm enable com.amazon.tv.oobe
pm enable com.amazon.aria
Then reboot and you will be able to deregister
Main one is oobe but enable both of them

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