Related
I've been trying the past two days to get my camera stable. Regardless of the rom I am on, sense or aosp the camera will work maybe 1 out of every 15 tries.
It will either freeze, go to a black screen, force close, or state that the camera cannot be connected.
I have even opened the phone up and reconnected the ribbon cables at the mainboard although nothing looked loose.
The only thing I didn't do was try the camera when I first got the phone (before rooting and loading custom roms), to see if the issue existed at that point. I have however tried the camera with the stock variation compatible with root.
I've looked at a lot of posts on the subject and most of them seem to end with the OP getting it fixed under warranty, which I do not have.
Has anyone with this problem (most likely hardware related) solved this problem on their own, maybe by replacing the camera or another component?
maybe u can try a factory reset from hboot.....
I have tried that since the original post, and at this point don't see any other explanation other than this being a hardware issue. With what piece of hardware the problem has occured I am not sure, or if it is even repairable.
I have the same problem. I dropped my phone and didn't see any obvious damage as it had a silicon case, but when I opened the camera it froze and force closed. After numerous attempts it got really hot around the lense and killed the battery.
It must be hardware but I think I'm out of warranty. Any idea how much it costs to get this fixed?
My apologies if this is covered elsewhere, but I think there might be a problem with the One M8 camera if you're an active user.
I’ve had my phone for one week and tried to take a picture today. When I opened the camera application, there's a light buzzing sound, and the camera can't focus. It appears the focus motor is continually running.
A quick perusal of the web yields several results:
https://plus.google.com/114631337412435356176/posts/Vh7oTyjSSrA
https://community.verizonwireless.com/thread/821908
It seems the common denominator is vibration from people mounting the device on their handlebars.
I've logged over 100,000 miles of heavy duty motorcycle abuse, on and off road, with a variety of HTC & Samsung equipment. I've never had an issue with vibration, and I've never had a device failure. I'm hoping there isn't an inherent design flaw with the M8 camera that can't withstand normal everyday use from active people.
I'm going to send this one back and try another one, if that one also fails, it will be the end of the line for me and the M8. Fingers crossed this all works out because I love this device.
cyko said:
My apologies if this is covered elsewhere, but I think there might be a problem with the One M8 camera if you're an active user.
I’ve had my phone for one week and tried to take a picture today. When I opened the camera application, there's a light buzzing sound, and the camera can't focus. It appears the focus motor is continually running.
A quick perusal of the web yields several results:
https://plus.google.com/114631337412435356176/posts/Vh7oTyjSSrA
https://community.verizonwireless.com/thread/821908
It seems the common denominator is vibration from people mounting the device on their handlebars.
I've logged over 100,000 miles of heavy duty motorcycle abuse, on and off road, with a variety of HTC & Samsung equipment. I've never had an issue with vibration, and I've never had a device failure. I'm hoping there isn't an inherent design flaw with the M8 camera that can't withstand normal everyday use from active people.
I'm going to send this one back and try another one, if that one also fails, it will be the end of the line for me and the M8. Fingers crossed this all works out because I love this device.
Click to expand...
Click to collapse
Mine started doing the same thing today! Only when using the regular camera. Front facing camera is fine. But yea, turn on the camera and it starts buzzing and trying to focus.
cyko said:
My apologies if this is covered elsewhere, but I think there might be a problem with the One M8 camera if you're an active user.
I’ve had my phone for one week and tried to take a picture today. When I opened the camera application, there's a light buzzing sound, and the camera can't focus. It appears the focus motor is continually running.
A quick perusal of the web yields several results:
https://plus.google.com/114631337412435356176/posts/Vh7oTyjSSrA
https://community.verizonwireless.com/thread/821908
It seems the common denominator is vibration from people mounting the device on their handlebars.
I've logged over 100,000 miles of heavy duty motorcycle abuse, on and off road, with a variety of HTC & Samsung equipment. I've never had an issue with vibration, and I've never had a device failure. I'm hoping there isn't an inherent design flaw with the M8 camera that can't withstand normal everyday use from active people.
I'm going to send this one back and try another one, if that one also fails, it will be the end of the line for me and the M8. Fingers crossed this all works out because I love this device.
Click to expand...
Click to collapse
T
Sent from the BEST phone I've ever owned my LG G2
ajk511 said:
Mine started doing the same thing today! Only when using the regular camera. Front facing camera is fine. But yea, turn on the camera and it starts buzzing and trying to focus.
Click to expand...
Click to collapse
Thanks for posting, did you use it on a bicycle, motorcycle, or sports activity?
big70tom said:
T
Click to expand...
Click to collapse
I'm not sure what "T" means, does that mean it happened to you as well?
Treatment from HTC CS so far is abysmal, I'm really disappointed with the way they're handling this and I'm having serious doubts about keeping the replacement M8 they give me.
cyko said:
Thanks for posting, did you use it on a bicycle, motorcycle, or sports activity?
Click to expand...
Click to collapse
Yeah, put in on my motorcycle mount last night for the first time. Just went down the street to get gas and didn't even ride for 15 minutes. The camera started going nuts this morning. Seems to have stopped for now, but for a few hours I couldn't open the camera without it buzzing and constantly trying to refocus. This is pretty sad. I rod with my Samsung Galaxy S3 using the same mount for a year and a half with no issue at all.
ajk511 said:
Yeah, put in on my motorcycle mount last night for the first time. Just went down the street to get gas and didn't even ride for 15 minutes. The camera started going nuts this morning. Seems to have stopped for now, but for a few hours I couldn't open the camera without it buzzing and constantly trying to refocus. This is pretty sad. I rod with my Samsung Galaxy S3 using the same mount for a year and a half with no issue at all.
Click to expand...
Click to collapse
Look at the bright side, at least yours stopped buzzing. I'm surprised it did, as I haven't heard of anyone else that was able to get the camera to work again.
I spent 8 days & 6 customer service reps trying to get HTC to replace my M8. It was purchased in Hong Kong as a gift and they have decided to stick it to me because I'm in the U.S. now. All of the C/S reps lied to me multiple times and no effort was ever made to rectify the situation. Quite bummed that this is the last HTC device I will ever own.
BUYER BEWARE... the number of broken camera complaints continues to grow, it's looking more and more like a serious hardware flaw.
Bought an m8 yesterday.
Went for a motorcycle ride today with my m8 mounted in my arm mount.
Now my camera is unusable. Same buzzing hardware issue. This looks like a hardware design issue. Has anyone found a solution. Not mounting the phone to the motorcycle isn't going to work for me. I often ride all day long and need to charge the phone while I ride and use it as a GPS
Mine started doing this yesterday. Made a 200 mile trip a couple weeks ago, phone on the handlebars of my motorcycle the whole time, camera still worked. Went for an hour ride yesterday, came back, and the camera was doing this. Now I'm trying to talk with the customer service reps, and they just want me to reset everything.
Is having a phone rooted still a deal breaker for warranties like it was a few years ago? I'm hesitant to tell them my phone is rooted and half of their questions don't apply.
Went for a bicycle ride yesterday, with my phone mounted on my handlebars, and sure enough, camera won't focus, and making a buzzing sound. This is BS. I rode over 2000 miles, with my S4 mounted, and never had a problem. Now I can't even ride down the street and my HTC breaks?
Brought my phone into Verizon, today. They are overnighting me a new phone, and you can bet the first thing I'm going to do, is go for a bike ride.
Anyone get their phone "repaired" by HTC?
Sent from my iPhone using Tapatalk
Same problem here
I put my One M8 on the stem of my handlebars on my road bike
just started happening after a few hundred miles of riding
Yesterday the camera briefly fixed itself for one picture, then immediately started buzzing again
Road bike vibration
MerkoPCS said:
Same problem here
I put my One M8 on the stem of my handlebars on my road bike
just started happening after a few hundred miles of riding
Yesterday the camera briefly fixed itself for one picture, then immediately started buzzing again
Click to expand...
Click to collapse
Same issue. Mounted on road bike. Seems to be a common problem.
Ugh, I have the same damn problem - lots of riding on my motorcycle. Will bring it in today for a replacement, but now I'm considering moving away from this phone as I don't have time to keep S-OFF'ing, etc. every time the hardware craps out :|
Just got my M8 2 days ago, Is this affecting a certain variant or all M8's
I don't ride or anything however, it's good to know that the camera module is fragile.
Does anyone know who makes the M8's camera modules?
Maybe informing HTC about this enough will get them to do RMA's to swap the module just like the M7 pink/purple thing delima
Same issue. Mounted on my motocycle and after first ride ... camera buzzing ...
I just started having the same issue and I dont even ride.....
Attempted Fix/Thread Revive
I have the same problem as all of you, hopefully we can revive this thread and fix our phones! I messed around with the camera when buzzing and as noted in this thread, it seems that part of the rear camera is messed up, in fact, one can hear rattling when shaking the phone. I found that applying pressure to the rear camera, though of course not recommended, stops the vibrating and allows the camera to work (sometimes). Applying Pressure to the duo camera does not fix the problem and custom roms, cm based that don't use the extra sensor, still have the problem. Thus the common variable is the rear camera (I hope ). So, I eliminated the duo camera extra sensor as a reason for the failure. Its bound to be either:
1. the glue holding down the rear camera has lost its grip to to drops and or vibration from motorcycle rides or,
2. constant vibration, dropping, etc, has caused part of the camera module to malfunction.
With these two theories, I have decided to buy an oem rear camera module off ebay, and I will install it into my phone. The problem is either the camera or ruined glue, so, considering that the camera module comes with a sticky surface for installation, this fix should theoretically solve the problem, assuming its as simple as I imagine.
I will post some screenshots and results after the camera replacement, which will take place March 14-15, March 21-22, or March 28-29. I can't make any promises because I have no idea when my ebay order will come in. The camera module itself is scheduled to arrive within a few days, but the replacement camera lens (I broke mine while tinkering around) is scheduled to arrive from Hong Kong in who knows how long.
I hope most of you were able to get replacements from Verizon or HTC. Alas I have some physical wear and tear along with custom software on my phone that makes me skeptical about going to either, so that is not an option. For those with broken cameras, I hope I can help you, and if anybody else has attempted this, I would be glad to hear your results.
how to fix camera buzz sound
in the name of allah
first of all i 'm sorry 4 my english.
the problem is sometimes when the htc M8 falls or be on motocycle or any things which moving up & down or vibrate ......... the rear camera (4 ultra pixel)became blurry & a buzz sound appears when the camera is on .so i fix my M8 which have the same problem but unfotunetly you will have to open the M8 for fix it but it's very easy.
1-open the M8 cover (search in google)
2-remove the camera cover (very easy)
attch 1
3-put some piece of tape like in the image (red color =tape piece)
attach 2
4-finally its very important test the camera focus take some photoes
when the buzz sound disappears, the camera clear & focus work fine cover the camera & close the M8
until now my M8 camera work fine is like new
thanks
Verizon VS-986 here.
A couple of days ago, I went into the Camera app to take a picture and it was "stuck" on the selfie camera, and the icon to switch to the main camera was gone. I went back to the home screen and back into Camera, and fiddled with the Modes, and it finally came back. I clicked on it, and the app showed an image for a couple seconds, then froze up. I did a lot of back and forth with it, and sometimes it would show an image for a second and freeze; sometimes it went totally black and froze the app; eventually, after power cycling a few times, it was stuck on the front-facing camera for good, with no icon to swap to the back camera. Basically, at this point, the app had recognized that there WAS NO back camera and didn't even bother presenting the option anymore.
This had all the hallmarks of a hardware problem. Glitchy, intermittent outages, then the hardware simply not recognized anymore. Still, I cleared out caches and searched online and found this article: How to Fix Camera Failed Problem on LG G4 (recomhub.com/blog/how-to-fix-camera-failed-problem-on-lg-g4/), none of which did anything to help. (I'm not rooted/unlocked so I couldn't clear the cache partition like they recommended, though it clearly wouldn't have helped anyway.)
Couple other things that may or may not be relevant: it was VERY hot out (80+ degrees) when then problem started and the phone was hot as a result of it. But it kept happening after cool down.
A crazy other thing that happened was, that evening, after rebooting one last time just to be sure, half the screen turned into rainbow noise during the Verizon logo and stayed that way for several seconds, even into the lock screen. That pushed me over the edge.
I went to a Verizon store and they kindly swapped it out for me. But that was weird and I wanted to put it on the record. Also curious whether anyone else had this problem.
Not that problem, but check out this other thread I started regarding the camera causing the phone to overheat: http://forum.xda-developers.com/showthread.php?t=3142806
Sent from my LG-H811 using Tapatalk
I've had the rainbow noise on the right half of the screen show up on boot at the Verizon screen as well. It stayed that way until the lock screen and that's when I powered the phone off, pulled the battery and let the sit for a few minutes. Haven't had the problem in the weeks since I've had the phone though.
The exact thing happened to me. My rear camera will not work at all. And the flashlight also will not work. Tried rebooting, factory resetting it, clearing cache, and took out my battery and still nothing.
I had a Verizon G4 that the rear camera stopped working on. I believe it was caused by a drop. I posted on here about it. For mine it just wouldn't focus anymore. Replacement was very easy, you only need a small Philips head screwdriver, and your fingernail, or plastic tool to remove the connector and pry the camera out which is held in by adhesive.
Replacement OEM part out of a Sprint G4 was under $14 USD on eBay.
lopezj said:
The exact thing happened to me. My rear camera will not work at all. And the flashlight also will not work. Tried rebooting, factory resetting it, clearing cache, and took out my battery and still nothing.
Click to expand...
Click to collapse
Hello,
I have the exact same issue. Do you have a solution ? I dont want to rma anymore, screen coating than bootloop than this, this phone is a true disaster.
Only other thing any one could try is a tot lgup restore if that dont work either more than likely its a hardware failure. I had issues on my g2 with a could not connect to camera from the factory. Found out my stock rom was corrupted from lg toted and worked like new. Did it again a few moths later. Toted avain worked like new. I asume something in the camera files corrupted. Just throwin in my 2 cents.
Hello, thanks for the answer.
I fixed the issue by myself few minutes ago, i simply disconnected than reconnected the rear camera plug to the motherboard.
Zenouzenou said:
Hello, thanks for the answer.
I fixed the issue by myself few minutes ago, i simply disconnected than reconnected the rear camera plug to the motherboard.
Click to expand...
Click to collapse
Did u by chance notice any corrosion or oxidation on the contact surfaces?
Nope, nothing special on these.
Well i spoke to fast, my camera is dead again.
rick09 said:
I had a Verizon G4 that the rear camera stopped working on. I believe it was caused by a drop. I posted on here about it. For mine it just wouldn't focus anymore. Replacement was very easy, you only need a small Philips head screwdriver, and your fingernail, or plastic tool to remove the connector and pry the camera out which is held in by adhesive.
Replacement OEM part out of a Sprint G4 was under $14 USD on eBay.
Click to expand...
Click to collapse
Hi, how did that 14 dollar camera work out for you? I'm getting wildly varied prices for replacement rear camera on eaby. Do you have a link to the one you bought and did it work as well as the original? Thanks.
http://m.ebay.com/itm/351575783287
Im gonna try this one
Zenouzenou said:
http://m.ebay.com/itm/351575783287
Im gonna try this one
Click to expand...
Click to collapse
I'd go for that one too but unfort it's 33 dollars to post west europe lol
I'm gonna go for this one but god knows what it's like at this cheap price but I'll take the chance.
http://www.ebay.ie/itm/151946458176?_trksid=p2057872.m2749.l2649&ssPageName=STRK:MEBIDX:IT
Jesus i didnt see that. Sorry
So my brand new original camera module arrived today, i replaced it myself and...the camera still doesn't work. Looks like it's an MB problem. I have to send this god damn phone to LG again..
Hello, here is an update about my camera. LG repair the phone by changing the motherboard and the camera module.
Hey Guys, the fingerprint sensor on my Nexus 5x (LG H791) stopped working out of the blue the other day. I bought the phone on eBay about 2 months ago, and the seller told me it had an international warranty. However, this warranty is not supported by LG Canada (so much for being international). FUrthermore, the seller says his stuff shipped from the US, but it actually shipped from Malaysia. Needless to say, I was pretty pissed off.
Anyways, the 5X has been great until the other day. I pulled the phone out of my pocket and tried to unlock it with my fingerprint as I always do. It didn't unlock, didn't vibrate, and didn't do anything. I pressed the power button and tried again. At this point I noticed the dreaded red words across hte bottom that said "Fingerprint Hardware Not Available". After a quick google I see that people have resolved this problem by rebooting the phone - which did I did, but the scanner did not come back. I then cleared the cache, and that did not solve the problem.
I then noticed, that night, that my phone was fully charged whne I went to sleep and when I woke up it was at 20%. Normally, I'll lose 3-5% overnight. I checked what was using my battery and "Phone Idle" had kept my phone awake for 14h!
SO - I've tried removing a bunch of apps, booting in safe mode, playing with the security settings, display timeout, and a bunch of crap - nothing has worked. I have NOT formatted/recovered the phone yet (I'm out at a mining camp and this is the only way I keep in touch with my girl. Also I forgot my USB-C to USB-A cable.)
What do you guys think - did the fingerprint scanner just crap out? I would really like to get it working again, cause I love(d) this phone. I upgraded from a Nexus 4 and I was a big fan of the nexus, until this crappity crap happened.
Anyways, thanks for your help in advance with figuring out these two issues.
B
EDIT - the original title for this post was "[ISSUES] Fingerprint Hardware Not Available - and now Nexus Imprint is missing..." I have since changed the title to reflect both the finger print and the camera trouble shooting, results, and further questions.
Bump - can anyone help???
Guess there isn't anyone here that's knowledgeable enough to help me with this issue..
Well, I tried removing a bunch of apps, to see if something was causing it - it was not. Then my camera stopped working.. Sometimes when I'd open it up my camera would work, and sometimes it would just crash. I've since performed a factory reset on the phone and there is still no option for Nexus imprint. Whenever I try to open the camera the screen goes black, shows the camera icon and then the Camera app just crashes.
I've got a replacement fingerprint sensor which I'm going to install this weekend. I'll keep you guys in the loop, because apparently this is something that no one here can help with.
Got the fingerprint sensor replaced on my phone. When pulling out the old one there was no visible damage. The connection was solid. I installed a new sensor (which I purchased for $16 shipped to my door I'm Canada from esourceparts). After turning the phone on, in my security settings, "Nexus Imprint" appeared. Set up the new fingerprints, and it works flawlessly.
Looks like it was hardware not software.
The camera still doesn't work, battery life has increased remarkably.
Happy again.
bodaciousbob said:
Got the fingerprint sensor replaced on my phone. When pulling out the old one there was no visible damage. The connection was solid. I installed a new sensor (which I purchased for $16 shipped to my door I'm Canada from esourceparts). After turning the phone on, in my security settings, "Nexus Imprint" appeared. Set up the new fingerprints, and it works flawlessly.
Looks like it was hardware not software.
The camera still doesn't work, battery life has increased remarkably.
Happy again.
Click to expand...
Click to collapse
As for the camera fix, have you tried installing factory images?
Exact same issue
I upgraded from a Nexus 4 and I was a big fan of the nexus, until this crappity crap happened.
Click to expand...
Click to collapse
Can't agree with you more (I also upgraded from Nexus 4, and a nexus fan).
I have the exact same issue right now.
It happened to me right after the Nougat upgrade, so I thought it had to do with it, so I tried everything, including downgrade back to Marshmallow, but nothing works.
It's exactly like you wrote, suddenly the fingerprint stopped working, showed this red "hardware" message, then it disappeared completely from the settings, and also the phone started to drain battery twice faster. It's probably has to do with the fingerprint sensor, maybe it's trying to detect it all the time or something, draining the battery.
I'm really frustrated, we're going on a long vacation in 2 weeks and I really need the phone to work well... If I'll order the sensor from ebay right now, it won't get here on time
I think this was my last nexus... (had nexus S, nexus 4, and nexus 5X)
update:
just received OTA update (build NRD90R) which seems to fixed the fingerprint sensor, it works again. hope it will stay this way, don't wanna jinx it.
My fingerprint sensor also seems to have bitten the dust. It sporadically ceased functioning whenever I got it slightly wet, either from sweat when running or if exposed to a little rain. It would always come back after a few hours, however this time it seems to have completely quit. I have done a factory reset and it is still missing. I'm fairly certain I have an issue with the hardware. My phone is under LG's warranty since I bought it from Amazon, so getting the sensor repaired will mean weeks without my phone. It sounds like people are having good luck with replacing the fingerprint sensor themselves. Is this difficult to do? I'd much rather take this route if I can.
I got the "fingerprint hardware not available" message last night out of the blue. Tried a few things to no avail.... Flashed factory image and it works good as new again.
Sent from my Nexus 5X using XDA-Developers mobile app
I went ahead and bought the parts to replace my fingerprint scanner hardware myself. Not 2 hours after I place the order, my fingerprint scanner just randomly starts working again...after 3 weeks. Bizarre. Regardless, I'm planning on holding onto the backup hardware just in case.
doggie13_ said:
As for the camera fix, have you tried install factory images?
Click to expand...
Click to collapse
No I have not.
But that's a good idea. I did a factory reset on the phone and that didn't solve it. After a restart I can open both the rear and front facing cameras without a problem. But after about 3 minutes of the phone being on, some bug happens and I cannot open the camera. I get a black screen and either I can kill the app and continue using the phone, or the phone just restarts. When I get the black screen I cannot switch to the front camera either - the phone just craps out.
I'll try loading the factory images and see if that helps.
So I fixed the problem by taking apart the phone and installing a new fingerprint sensor.
Google Play support, Google Support, and LG Support would not extend service to this phone because it was an international version. Unfortunately, Google support couldnèt do anything other than to tell me to try a hard reset (which I did).
I ordered a new fingerprint sensor from epartsource (Canadian supplier) which cost me $16cad shipped to my door. Taking apart the 5x by following the instructions on ifixit was very painless. It was incredibly easy to replace the sensor as well. Before putting the phone back together we booted the phone up, and went to the security settings - low and behold, nexus imprint was an option again.
The old fingerprint sensor did not appear to have any damage, the clip was firmly in place before we removed it, and the unit looked like it was in good condition.
This has also solved my battery life woes; I can get about 4 days on airplane mode now.
Now, all I need to do is fix the camera (I lost use of the camera about 4 days after the fingerprint sensor crapped out.) I have since ordered a replacement camera from Aliexpress - I'll post up a new thread for that when it comes.
I'm not sure why the fingerprint sensor AND the camera would both stop working at or around the same time. I think that something may have impacted the rear of the phone causing damage to both of them. Very poor if the fingerprint sensor is THAT fragile.
I'm happy to have my phone working near 100% again. I am a very loyal nexus customer, however, that is changing quickly with the lack of service provided by both Google and LG. Google, I hope you're listening. You need to do more to keep your customers.
ariel.levin said:
Can't agree with you more (I also upgraded from Nexus 4, and a nexus fan).
I have the exact same issue right now.
It happened to me right after the Nougat upgrade, so I thought it had to do with it, so I tried everything, including downgrade back to Marshmallow, but nothing works.
It's exactly like you wrote, suddenly the fingerprint stopped working, showed this red "hardware" message, then it disappeared completely from the settings, and also the phone started to drain battery twice faster. It's probably has to do with the fingerprint sensor, maybe it's trying to detect it all the time or something, draining the battery.
I'm really frustrated, we're going on a long vacation in 2 weeks and I really need the phone to work well... If I'll order the sensor from ebay right now, it won't get here on time
I think this was my last nexus... (had nexus S, nexus 4, and nexus 5X)
update:
just received OTA update (build NRD90R) which seems to fixed the fingerprint sensor, it works again. hope it will stay this way, don't wanna jinx it.
Click to expand...
Click to collapse
I got that update too, before I replaced the sensor; it did not fix it.
ggtsu said:
My fingerprint sensor also seems to have bitten the dust. It sporadically ceased functioning whenever I got it slightly wet, either from sweat when running or if exposed to a little rain. It would always come back after a few hours, however this time it seems to have completely quit.
Click to expand...
Click to collapse
The more I thought about it, the more I think it has to do with water. If your finger is slightly wet, DO NOT use your fingerprint sensor. I'm fairly certain it was this that killed mine. Or a slight impact to the back of the phone.
Regardless, I treat my stuff pretty well and I take good care of it. I was at work, however, and I need to spray down things so my hands are constantly wet. I had been using my fingerprint sensor with damp/wet fingers in the few days before it crapped out.
bodaciousbob said:
The more I thought about it, the more I think it has to do with water. If your finger is slightly wet, DO NOT use your fingerprint sensor. I'm fairly certain it was this that killed mine. Or a slight impact to the back of the phone.
Regardless, I treat my stuff pretty well and I take good care of it. I was at work, however, and I need to spray down things so my hands are constantly wet. I had been using my fingerprint sensor with damp/wet fingers in the few days before it crapped out.
Click to expand...
Click to collapse
I like to use my phone with an armband while running and my armband has a "clever" design with an open spot to give you access to the sensor. Unfortunately this means it is in direct contact with my skin and sweat while I run. I got in the habit of sticking a small cloth between the sensor and my skin to keep it dry, but apparently even tiny amounts of moisture on your finger when it's raining seems to be enough to damage it. Anyone know if this is just an issue with the 5X sensor or do other phones also have this problem?
ggtsu said:
I like to use my phone with an armband while running and my armband has a "clever" design with an open spot to give you access to the sensor. Unfortunately this means it is in direct contact with my skin and sweat while I run. I got in the habit of sticking a small cloth between the sensor and my skin to keep it dry, but apparently even tiny amounts of moisture on your finger when it's raining seems to be enough to damage it. Anyone know if this is just an issue with the 5X sensor or do other phones also have this problem?
Click to expand...
Click to collapse
It makes sense... The sensor is probably some sort of heat detector that can discern slight differences in heat on the surface of the sensor. A ridge of your fingerprint would conduct more heat to the sensor than heat that's radiated to the sensor from a fingerprint valley. It probably makes a quick map of the thermal Imprint and matches this to your saved profiles.
Or I'm out to lunch. Lol.
However, I'm pretty sure water killed mine, and the fingerprint sensors are very fragile. I've stopped using mine all together until I have clean hands. This means no using it at work.
Bought a replacement camera module from Aliexpress and finally got around to installing it. With the cover, and the frame off, new camera module installed, I was able to open the camera, use both the front and the back cameras.
However, when I closed it all up and went to use the camera, I get the same errors. Black screen, cannot connect to camera, and then it crashes/restarts the phone.
Definitely not hardware!
doggie13_ said:
As for the camera fix, have you tried installing factory images?
Click to expand...
Click to collapse
I will be trying this later tonight. Currently running Android Beta 7.1.1. I will install 6.0.1 MHC19Q, and going through the list until I find an OS that's got a stable camera.
bodaciousbob said:
I will be trying this later tonight. Currently running Android Beta 7.1.1. I will install 6.0.1 MHC19Q, and going through the list until I find an OS that's got a stable camera.
Click to expand...
Click to collapse
I downgraded from N-Preview 5 (? v.7.1.1) to android 7. Camera would only work for a few moments after immediately rebooting the phone.
Sideloaded 6.0.1 using fastboot and unlocked bootloader - the first time I ran the new install, the camera app crashed instantly. Rebooted, and now it's been working fine.................. Let's see how long it lasts! Will update tomorrow.
So. I followed the instructions on Google's page (https://developers.google.com/android/nexus/images) and I sideloaded build MMB29V. And the camera NOW WORKS! I left the phone powered on over night and the camera will start anytime I need it to. I installed all of the available OTA updates, bringing me up to NBD90W, and my camera is STILL launching flawlessly!
In other words - a fresh factory install fixed the camera issues!+
Edit: Just sideloaded in the latest version of 7.0.0 (NBD90W, Oct 2016) and the camera is stable. The stock android camera is version 4.1.006.125161292. I will keep you updated as it progresses. The actual camera module in my phone is the one that I ordered from Aliexpress ( https://www.aliexpress.com/item/Ori...era-Module-Replacement-Parts/32657390368.html) The black housing on the camera module was a bit different than the OEM one I pulled out. I didn't check any serial numbers to verify; so I don't know if the one from Ali is actually OEM.
bodaciousbob said:
I installed a new sensor (which I purchased for $16 shipped to my door I'm Canada from esourceparts)
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Click to collapse
That's encouraging! Mine died overnight, after being intermittent yesterday. Went onto eBay and ordered a replacement from Asia for about CAD$9 delivered, should arrive around Christmas.
esourceparts (I'm also in Canada) only had the black sensors -- mine is white, and I like white.
bodaciousbob said:
So. I followed the instructions on Google's page (https://developers.google.com/android/nexus/images) and I sideloaded build MMB29V. And the camera NOW WORKS! I left the phone powered on over night and the camera will start anytime I need it to. I installed all of the available OTA updates, bringing me up to NBD90W, and my camera is STILL launching flawlessly!
In other words - a fresh factory install fixed the camera issues!+
Edit: Just sideloaded in the latest version of 7.0.0 (NBD90W, Oct 2016) and the camera is stable. The stock android camera is version 4.1.006.125161292. I will keep you updated as it progresses. The actual camera module in my phone is the one that I ordered from Aliexpress ( https://www.aliexpress.com/item/Ori...era-Module-Replacement-Parts/32657390368.html) The black housing on the camera module was a bit different than the OEM one I pulled out. I didn't check any serial numbers to verify; so I don't know if the one from Ali is actually OEM.
Click to expand...
Click to collapse
I have the same camera problem, can you tell what exactly you did to fix it?
Sent from my Nexus 5X using XDA-Developers mobile app
Hi guyz & girlz,
I got a Pixel 2 XL for my wife two months ago. Worked well for let's say a week :laugh:
Both rear and front cameras died! As soon as i opened the camera, i got a black screen and it'd force close after a few seconds.
At first, it failed to launch for 30 minutes, then started to work again. The day after, it died completely...
reverted to P and even O to see if it would fix it, but unfortunately, no...
So i did a bit of research and found out it seems to be hardware related. The phone is out of warranty by the way ( wouldn't be fun otherwise?! ).
Anyone here who replaced his sensors?
If yes, is it a sustainable fix?
Maybe you had a different sensor revision?
I have found a person whom replacing the sensor fixed it, but who knows for how long, maybe the issue wasn't even the same as i have. So i wish some of you guyz can give me some feedback.
Thanks in advance!
Sébastien.
First double check if it's software related. Try some different camera apps, flash a fresh factory image to see if it resolves the problem. If it's a hardware problem it might be cheaper to buy a used one.
I was quoted at ubreakifix $300 for replacing a cracked screen, ended up buying a used 2xl for $150.
Edmontonchef said:
First double check if it's software related. Try some different camera apps, flash a fresh factory image to see if it resolves the problem. If it's a hardware problem it might be cheaper to buy a used one.
I was quoted at ubreakifix $300 for replacing a cracked screen, ended up buying a used 2xl for $150.
Click to expand...
Click to collapse
Hi,
Thank you for the input...
I "flashed" the device numerous times = erased everything, without any change.
I opened the phone, removed the front sensor, rebooted = camera FC.
Plugged front sensor back, removed the back one, rebooted = camera FC.
So, after all this, i guess it's safe to say it is hardware related.
The issue is kinda widespread by the way:
https://support.google.com/pixelphone/thread/9470114?hl=en
https://support.google.com/pixelphone/thread/3317373?hl=en
Cheers...
Sébastien.
I just replaced both cams and battery works 100% afterwards... Good luck ...
Hello,
@kudabee61 Thank you for your feedback..! ?
I finally ordered both front and rear camera sensors replacement and have had the time to open the device earlier today...
Despite both cameras not working, once the back sensor's been replaced, the front one started to work again... ?
Well, i replaced it anyway..!
Phone is working great now, but since this happened, my wife switched back to Apple. Thanks Google for your crappy devices..!
Cheers...
Sébastien.