LG G4 won't charge: repeat problem (not bootloop, not quick charge) - G4 Q&A, Help & Troubleshooting

I'm new to XDA and likely know very little of what I'm talking about, so forgive me if I make a blunder.
I am currently on my second G4 since August of 2015. My first issue was one in the line of faulty devices, so once the front facing camera fritzed out, it was replaced.....with another device in the faulty range. Thankfully, I've only had this particular issue with the second device: charging. A few months ago, my phone stopped charging. Even when on the (factory-issued) charger, it was "discharging" when plugged in. For several days I was in a limbo of having it on the charger 24/7 and not using it whatsoever, all the while it was steadily dying. After doing everything I could find to do - taking out the sd card, deleting several apps, pictures, text threads, running several different virus scanners, clearing out all unnecessary files and everything else, it was still discharging. Then one morning I woke up and it had charged completely. From that day on, it charged fine, though not as quickly as it once did.
Within the next few days, I purchased a quick charger from Target. Couldn't tell you the brand - it was on a whim. It worked great. Charged my phone completely in about 1.5 hours, and I was still getting my usual 12-15 hours of use out of the phone per charge. Then, this past Sunday, despite my phone being on the charger all night, my phone was dead by morning and I had missed my alarm.
-The phone, when plugged in, recognizes that it's being charged. The battery icon reflects it, and the status via settings says "charging," with an estimated charge time.
-Around 40% or so, the phone stops progressing to be charged, and starts heading the other direction, dying eventually. The battery status via settings (and the icon) still indicates that it's being charged.
-The charger will charge my extra battery in its dock that I got with the G4 promotion. I am now keeping an extra battery charged at all times to replace when one dies, since the phone itself can't be charged. I hate to be removing my battery cover every single day though, as I don't want to wear it out/accidentally damage the NFC connectors.
*The issue: because I've experienced odd charging issues before that seemingly resolved themselves, I'm hesitant to rule that it's simply the charger, the phone charging port, or one of the batteries (the least likely of the three options.)
Has anybody anywhere ever had this issue? I've searched loads of forums and done plenty of Google searches, but have yet to find someone describe the problems I'm describing here.

Related

Dead Battery potential issue

Today was the first time I let my phone's battery drain down to nothing and it died completely while i was on a phone call. But when it died, the screen went black as it should, but it refused to charge. The light didnt come on and it wouldnt power on. I had to pull the battery and then it booted to a 'critically low battery' notification on the screen. Has anyone experienced this kind of freezing when the battery is just on the verge of dying?
I don't have this specific issue, but definitely power draining problems on my Focus. I let it charge overnight - 10+ hours plugged in. That should be more than enough for a nice, full charge. Well it's been unplugged from the charger for a little over 3 hours now and it's already down 30%. All I did was listen to 4 songs on the Zune on the way to the office this morning.
Same thing happened yesterday. So two days in a row isn't looking good. By early afternoon yesterday it was almost drained.
I haven't even made any phone calls with this yet! I can only imagine what a handful of 30 minute phone calls would do.
hmm... faulty battery/phone? maybe take it back to the store and ask for an exchange?
Is there any way to calibrate the battery? Such as completely drain it, fully charge it then look around the settings menu for a way to delete any kind of battery stats file?
Sent from my SAMSUNG-SGH-I897 using XDA App
I was thinking the same thing, about exchanging it. I'm going to give it more time and really put it through some paces to verify. I've got until the end of November to exchange it.
This was all without any Wifi on too
I've noticed my LG-C900 also seems like a battery hog, and takes forever to charge. The Samsung SGH-i917 is a little better, but both of them have a tendency to run out of battery quickly if I forget to charge them overnight. It's a little worrisome to me.
I don't measure smartphone battery length systematically, but my Motorola Droid seems to do a lot better, and my HTC G1 has gone all week without being charged (although the graphics aren't nearly as good, the processor doesn't have to work as hard even to change menus).
On the other hand, the advantage is in both of those phones, it is much easier to change batteries, making it possible to carry an extra battery and switch halfway through the day, something you could never do with an iphone.
The Gate Keeper said:
hmm... faulty battery/phone? maybe take it back to the store and ask for an exchange?
Click to expand...
Click to collapse
That would probably be a good idea.
you could look at the wifi status , turn it off when you don't need it .
wifi is "on" as default , if I don't turn it off my batt is dying really quick .
I didn't look at it but maybe you can also turn off the GPS .
The first Focus I got shipped from AT&T refused to take a charge. You could plug it in and the icon would change to a plug, but it wouldn't charge up at all. I replaced it at a store and the new one is perfect. Charges quickly and lasts much longer than my old Fuze. I don't know if it was the phone or the battery, but I'd just get a replacement.
For some reason my HD7 won't charge from PC USB ports-- it's been "critically low" in the morning the two times I left it plugged into a PC overnight (orange light on, but apparently not charging quickly enough).
The ports work fine charging my HD2 and iPhones-- apparently not with the HD7 though. Only dedicated AC adapters feeding a full 1A have worked so far-- not hugely inconvenient, but kind of odd.
my G1 and HD2 would exibit this behavior when on my car's USB port when the charge was low enough, and the last system update that came down for the G1 would just slow the drain when attached to my car.
The first trip with the HD7 in the car > home, it died on the car's USB port, very slowly. After its first full charge it does accept a charge from the car. I think it may have issues once it gets low enough just like the HD2. I think it may be the output, I don't remember how much power Honda supplies at the USB port, but obviously not enough for all devices. All my ports on my laptop, desktop and WHS, except the front ports on the WHS and the desktop, charge these 3 devices handily, the front ports on the home server and the desktop must only provide minimal power, I've had USB sticks complain and drop speed on these.

Empty DHD not charging, not powering on, no led.

Hello people
A couple of hours ago, my phone shut down due to empty battery. I came home, plugged it in and booted it, all was fine. At about 60% I shut it off and went to have lunch, when I came back and tried to turn it on, I couldn't.
Led was orange at the time, I unplugged the power cord but the led stayed on! I removed the battery to be able to reboot it, but when I re-inserted it I still wouldn't boot.
Now no matter how I try to charge it, led stays off like it's not charging. Tried various different cables/chargers, the same. Tried to plug it to the charger without battery but no led flashed. Tried to boot without sim/sd card, still the same.
Any ideas?
My battery has never been changed (for a year now) and has had a bunch of full drains. Could this be a dead battery? :/
Well seems the phone is fried... I tried two more official batteries and no go...
Sorry to hear it. I thought that at first when I read your thread but I thought because I am not the most experienced person here, there might be some kind of fix.
HTC will most likely if not certainly replace this handset for you, seeing as it just happened out of the blue.
Well I certainly hope so, problem is I suspect it's an import (from another European country) and local HTC service generally does not do well with European imports.
Anyway I'll give it a try, meanwhile I'm getting a sensation soon
I have a similar problem.
I'm lucky that my girlfriend has the same handset as I do, the I could compare the phone abnormal behavior tho that of her properly working phone.
The first thing I've noticed, after a while when the charger was attached, was that the phone is very hot and that the battery keeps draining out in a surprisingly high rate.
After a while I've noticed that even when the phone is turned off it wont recharge. Sometimes the Orange LED is on when recharging while it is off, and the LED stays on for a few seconds after removing the charger, as if it was still charging. Note that the affects of connecting the charger to the phone, are mainly the ones listed below (not necessarily altogether)
* The phone indicates as if it recharges.
* Going to an infinite loop of rebooting and crashing.
* Getting hot when power supply is plugged, or at any time when the phone is turned on.
Ultimately the battery was empty, and the only way I had to keep using the phone (mostly to diagnose the symptoms listed here) was to swap the battery with the one of my girlfriend's device, and charge my battery in her device while using her's. That's the place to mention that the battery works just fine and that the phone is draining any battery, no matter what.
I took it apart to have a closer look at the source of all of the heat emitted while the phone is turned on, and it seem to come from the motherboard itself.
That's all I have.
The worst thing is that a friend of mine who helped me opening it up broke the pcb of the volume keys. Now I checked and It turns out that that pcb is actually part of the flex cable, which sort of extension of the motherboard and is mainly the second most important piece of hardware of all the phone parts (not that there are so many). If I would be able to expose the conductors inside the flat cable I might be able to solder an alternative volume pad I'll make out of old some miniature switches I have. The cable is very thin. any Ideas of how to expose the relevant conductors without ripping the cable apart?
Just a (late) update:
It's been almost two years, I had given the phone to a close friend of mine after a couple of weeks since writing the first post, just in case he could resurrect it, nothing.
Then, a couple of months down the road, the phone suddenly woke up! He tried to connect it with the charger, after months of not being able to charge or boot it up and somehow it worked. And it has been working flawlessly ever since.
I just got it back to give to my girlfriend until her sensation is fixed, flashing Viper now
In case something like this happens to any of you, don't give up!

[Q] Battery suddenly charged extremely slowly

So up until now my battery has been charging really quickly, with ~1 hour to charge to full. Just last night, however, it suddenly started charging exceptionally slowly. Left it plugged into the Samsung wall charger at 41% and when I wake up 6 hours later it's only at 92%. I had noticed it charging slowly late yesterday as well.
I don't think the problem is with my ROM or any apps I'm running, because I get the same unsatisfactory results whether the phone is on or off before I plug it in.
The only thing I can think of is this: yesterday, when going to plug in the wall charger, I accidently plugged it in such that only one 'pin' was pushed into the slots (specifically, the left-hand slot). It was like that for about a minute before I realized I goofed. Could it be that that somehow messed up the battery/cable/charging mechanism? I've already tested against two different wall chargers, so that isn't the problem, but I haven't removed anything else.
Anybody have any idea what's going on, and possibly how to fix it? I'd rather not have to unroot and go to AT&T, but if I have to...

Galaxy Nexus sporadically not charging, fast battery drain

My wife and I each purchased a Galaxy Nexus from the Google Play store last July. Recently, my wife's phone started only charging sporadically when connected to a charger. The symptoms don't line up exactly with any other situation I've found described online, so please bear with me while I type out a full report.
I tried removing the battery and using a precision screwdriver to "nudge" the micro USB port "tongue" toward the screen. I thought it had fixed the problem as the phone started charging immediately after I plugged it back in, but when I checked it ~30 minutes later, it had stopped charging.
I tried taking the battery out of my GNex and putting it in my wife's phone; I put my wife's battery in my phone. That seemed to fix the problem, though, again, it was only temporary. I was able to get both batteries to charge to ~80%, then swapped them back. Again, my wife's phone charged the battery, but only for a short while. I swapped batteries twice more to rule out a bad battery; the same symptoms persisted, so I can confirm the battery is not the culprit.
I tried cleaning the micro USB port by removing the battery and using a needle and 91% isopropyl alcohol to clear any dirt or dust from the contacts. I waited for the alcohol to evaporate, reinstalled the battery, and plugged the phone back in to the charger. Same result as before: Phone charged for a little while, but stopped charging before reaching full charge.
We tried 4 different USB chargers: The charger that came with my wife's GNex, the charger that came with my GNex, the charger that came with the Droid RAZR MAXX that I use for work, and the charger that came with my wife's Verizon Jetpack. Same results on all chargers.
Now for some oddities:
The "charge for a while, but stops charging after a while" persists whether the phone is on or off. I turned off my wife's phone at bedtime one night, plugged it into the charger, confirmed that the charging icons appeared (a lightning bolt, then an animated charge meter). When I woke up, the phone was still turned off but only had 13% charge.
Whenever I plug the phone in to my Windows 7 laptop, I'm able to access the file system every time (100% of the 4-5 times I tried). The Battery settings page will say "Not Charging," but I can view and modify files using Windows Explorer without issue.
And now, for a note from my wife:
Unless my memory fails me, I think this was one morning when the charger felt warm on the adapter where it plugs in. Pretty sure this was the day I took the charger with me to work. I had the phone turned off and plugged it in and later turned it on to check the charge and it had been charging. I left it on and it continued to charge. I had to unplug it on three separate occasions and I plugged it back in and it did ultimately charge fully. But when unplugged, the battery did drain quickly, and I had not previously had a battery life issue.
Click to expand...
Click to collapse
The phone will sometimes get warm--not hot, but warm--around the area under the camera when charging. (I'm guessing it's near where the battery makes contact with the phone.) The charger itself will also get warm sometimes.
Sometimes, even though the Battery section of Settings will say "Not charging," the battery would charge very, very slowly (as in, an increase of 1% charge over the course of 15-45 minutes). When plugged in, the battery would sometimes hold charge (e.g. stays level at ~45%) but not charge or discharge.
When I called Samsung support, I waited less than a minute to talk with a person, explained the situation and symptoms, and was told, yes, the phone is out of warranty (by two months, which I admit is aggravating), but I could send it in for repairs for a total charge of $70.63. That includes shipping both ways. Total repair time would be 5-7 business days. Add 2 days for shipping each way and my wife would be without a phone for 9-11 business days if we were to send it in. It's good to know that the repair are (in my opinion) reasonable because I was hoping to hold on to my phone for at least 2 years before upgrading (and I'd prefer to wait at least 3 years).
I've since got an old iPhone 3GS working on Straight Talk (which was its own ordeal) so my wife has something she can use if and when we send in the phone for repairs. (Side note: My wife really misses Swype.) She plans on backing up her data tonight so I can wipe and reload her GNex and attempt to rule out software and OS as the root cause.
In advance of wiping and reloading my wife's GNex, I had a few questions:
Do you agree with my hunch that the root cause of this issue is hardware, not software? I'd love to be wrong, but all evidence points to a hardware fault.
What ROM do you all recommend for thorough testing in this situation should I encounter the same problems with a clean Android 4.3 stock install?
Are there any other possible fixes you all could recommend before I drop 70 bucks on repairs and my phone has to tolerate the iOS on-screen keyboard for 2 more weeks?
I've had this problem once, I even changed ROMs and it never went away. I changed my charger and it still did the same thing. I don't know what fixed it, but it just started working normally again.
What caused was that I was using it and my device got really hot because I was downloading things, browsing on the internet and playing games on it all while I was charging it. My phone got really hot and a little "CLICK" sounded off and my phone just shut off. It wouldn't turn on until I removed the battery. Cooled it and charged the battery overnight. Although my phone was working now my charger was crazy.
Sent from my Galaxy Nexus using Tapatalk 4

Battery doesn't charge

My phoesn't doesn't charge normally from one week. When I plug the charger, there are 3 situations:
1. It will start charging, but after 5 - 10 minutes the message when you take off the charger from the phone pop ups (It was something like "Take off the charger from the socket to save power."), then it's gone and then pops up and it's gone again and this repeats until I shut off the phone or take off the battery. And this is happening while the charger is plugged in the phone.
2. It doesn't start charging.
3. It starts and I pray it doesn't stop while I'm sleeping.
Today, I pluged the charger in the phone and it started charging. I decided to call my friend and a message like "The battery more dilutes than charge. Try to use the phone less while it's charging." popped up. That NEVER happened before and I used to charge AND use my phone at the same time at nights when I had work.
I tried to use my sister's charger from her Sony Xperia L and the phone shows that "it's charging" but actually, it doesn't. We even exchanged our batteries and the result was that her phone worked normally with my battery, while mine was still having problems. I tried many solutions and after nothing I decided to do the update that was staying in my notification bar. I did it and another one appeared so I did that one too because as we all know - updates fix the problems. But from my personal experience, that statement doesn't count for Sony. Nothing changed, the problems stayed, except for that when I fully charged my battery (that happened two or three times for the week) I noticed that the battery drained faster. Generally, it was clearly written that there is extended battery life in the update, but actually it screws your battery life more.
I don't know what to do, but I really need solution. My phone is not rooted, it's right now with 15.4.A.1.9.

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