Audio Issues After Update - HTC 10 Questions & Answers

I've noticed on my phone that after installing the 1.53 update my audio is not working correctly. Before the update both speakers sounded even with their volume. After the update my bottom speaker is very loud and the only way you know the top speaker is playing any audio is by covering up the bottom speaker. I have tried both theater mode and music mode. Has anyone else noticed this? I have not tried a factory reset yet and wanted to see if anyone has any ideas before I try it.

Mine works the way it should. In theater mode I hear both speakers. But in music mode the bottom speaker is louder. Strange thing is I tried to adjust theater/music mode for my alarms and and it seems to only play from the bottom speaker and it sounds really weak tho. Almost woke up late for work cuz I could barely hear my phone.
Sent from my HTC 10 using XDA Free mobile app

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[Q] EB13 Sound Issue

So someone just called me, and I could barely hear the ringing. I checked the Volume settings, and I had ringer volume all the way up.
Then, I noticed that the ringing was coming out of the earpiece instead of the speakerphone speaker.
Here's where it gets weird, though... Someone just called me as I was writing this post, and the ring came out of the speakerphone speaker like it's supposed to...
Additionally, when I'm using my new Samsung bluetooth headset that worked just fine before the update, i can hear the person I'm calling, but they can't hear me.
Is anyone else having weird audio issues?
Yes, I am having similar issues. All audio comes through the earpiece. Very annoying as I like listening to music on speaker phone but I can barely hear it through the earpiece. I hope there is a fix for this soon.
I am lucky I do not have this issue, but I think they were trying to prevent all of the blown speaker issues that have been posted about. Just a guess. Maybe this earpiece issue is a side effect
Sent from my SPH-D700 using XDA App
same problem
hopefully someone can look at this and fix it

Clicking sound, NOT screen.

I noticed that one of my One Xs is clicking, it's quite a loud sharp click, slightly louder than the unlock sound.
It appears to be being made by the speaker, or at least caused by it. If I mute the handset the sound disappears.
I have noticed that it usually happens at either the start or end of a sound made by the handset. Eg. Screen unlock, tap sound, notification etc.
Sounds like an audio glitch to me.
Anyone else seeing this?
Recap: Sound goes away when system muted. Cannot recreate sound by tapping or pressing screen.
I get it too when playing words with friends' in silent mode. Its just the speaker popping. Probably go away with next update.
Sent from my HTC One X using xda premium
Same problem here !
Edit: find out it was the fault of the "direct volume control" option in power amp. Hope it could help you solve the problem

is anyone having sound issues?

I'm having a strange problem where notification sounds will spontaneously start playing at super low volumes. And the only way to rectify this temporarily is to do the hardware check under device help that was mentioned in another post. However this solution vanishes after the phone is restarted.
I noticed this with the stock notification. So I installed other notification using Zedge. They seem louder.
Sent from my XT1635-02 using Tapatalk
It's not a stock notification issue. I tried using an external sound. Same problem. It's really annoying and obviously a software glitch. I'm just surprised no one else is having the issue? Again the fix I'm using while effective at making the sound louder for notifications, stops the volume of media from being able to be controlled via the volume buttons.
I am having the sound issue as well.
The first time I noticed it, I was playing with the JBL speaker and when I took it off the volume was low...both for media and notifications. After a reboot, media and notifications seemed fine. Later I was showing a co-worker the JBL Speaker...this time, stopping the music before removing the Mod...the sound volume sounded fine. I think it may have something to do with removing the Mod while its being used??? Can anyone else recall what they were doing when they noticed the difference in audio levels?
I'm not doing anything... when I reboot EVERYTIME, the volume is messed up... It takes me messing with "device help" to get it working again.
Facing the same issue.
Let's hope they will fix this issue in next software update.

Pixel XL - No sound

Ok, as per the title, and here are some things covering the issue:
Initially the speaker stopped working immediately after plugging the charger in. It is a genuine Pixel charger.
The problem went away in less that a day later, but reappeared straight after charging again.
Yet again the problem went away
Yesterday the issue reappeared randomly whilst using the phone and hasn't corrected itself since
The issue results in any short sound played giving exactly 16 feint clicks from the speaker, no crackling or coarse sounds, just 16 programmed clicks from the speaker. Press the home button - 16 clicks, like a comment on the Facebook app - 16 clicks
Playing a Youtube video results in constant feint clicking from the speaker, same frequency as the 16 clicks, but as said, constant.
Set the phone to "do not disturb" so no sounds from apps/software are allowed and the 16 clicks from phone interaction (home button etc etc) still happen exactly the same as before; this confuses me further as if it was ingress or a faulty speaker it would not give any sound while "do not disturb" is enabled. If it was a hardware fault, it'd have to be at chip level, so pointing toward software/firmware
Safemode has no effect
Factory reset has no effect
The Google "piano" boot up sound is not played.
Now, the very odd one; if I am browsing the Facebook app and auto play videos are on, the clicking sound is developed. To clarify, the video has not been clicked, it is not full screen, it is just there, on the newsfeed playing thus creating constant clicking while the video is playing. There would be NO sound playing if the speaker worked, but still, it clicks.
I'm unsure how the phone picks up audio playing for the volume rocker to adjust media volume instead of notification volume, but from what I can infer, it works on some sort of pass through. If the phone picks up sound, the volume rocker, when pressed, focuses on and adjusts media volume. As per number 11, in this state of a video playing but NOT focused, the volume buttons revert to notification volumes, hence no sound coming from the app; why is the clicking apparent when there is no sound trying to be played?
Phone calls work fine
Phone calls with loud speaker do not work
Sound via headphones do work perfectly
I have tried checking to see if ingress via the headphone jack is causing the issue by plugging/unplugging headphones but this has had no effect.
Bluetooth is OFF
Have turned on headset in "System UI Tuner" in status bar to show if the phone thinks they are connected. There is no notification of this
Any ideas?
Regards​
Dave
whoa that's crazy, is it similar to the issue in this video?
https://www.youtube.com/watch?v=7ZH8lLFRWN4
does audio play through your earphones when connected or does this also come across as clicks?
fatapia said:
whoa that's crazy, is it similar to the issue in this video?
https://www.youtube.com/watch?v=7ZH8lLFRWN4
does audio play through your earphones when connected or does this also come across as clicks?
Click to expand...
Click to collapse
Headphones work as normal. Such a confusing issue with the phone. With regards​ to phone condition etc, it is two months old and in immaculate condition, never dropped or wet. It's my second pixel as my previous one died one day and wouldn't turn on again. Google are happy to replace, but as it's an intermittent fault they have warned me that if they don't find anything wrong when this phone by the time it gets back to them, I could have to stump the cost of a new phone.
They had organised a return, but a day later it started working again, so cancelled the return; now stopped working again
As for the video, will wait until I'm at a PC, can't hear what's going on in that one currently (on my phone haha).
EDIT
@fatapia - I have watched the video, the fault is nothing like that in the video. There is no sound no matter what, just 16 feint programmed clicks as mentioned before after every interaction with the phone that would make a click/sound, even on silent it still does it.
DavidVanstone said:
Headphones work as normal. Such a confusing issue with the phone. With regards​ to phone condition etc, it is two months old and in immaculate condition, never dropped or wet. It's my second pixel as my previous one died one day and wouldn't turn on again. Google are happy to replace, but as it's an intermittent fault they have warned me that if they don't find anything wrong when this phone by the time it gets back to them, I could have to stump the cost of a new phone.
They had organised a return, but a day later it started working again, so cancelled the return; now stopped working again
As for the video, will wait until I'm at a PC, can't hear what's going on in that one currently (on my phone haha).
EDIT
@fatapia - I have watched the video, the fault is nothing like that in the video. There is no sound no matter what, just 16 feint programmed clicks as mentioned before after every interaction with the phone that would make a click/sound, even on silent it still does it.
Click to expand...
Click to collapse
Did you ever solve this? I just started having the same exact problem with the 8.1 update.
Sent from my Nexus 7 using Tapatalk
psychephylax said:
Did you ever solve this? I just started having the same exact problem with the 8.1 update.
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
I'm having the same issue on my Pixel 1st gen too after my 8.1.0 update. In phone calls, I can only hear sound when i turn on speaker phone. Headphone sound works fine, but all media volume isn't playing.
Did anyone solve this? I am having the same issues. No sound. But ringtones and notifications work fine. Speakphone only during calls.
Google approved an RMA for mine and sent me a refurbished handset which works great
Sent from my Nexus 7 using Tapatalk

Sound problems

I just recieved a xl 3 and the speakers/volume is absolutely horrible. I have searched bit for what ever reason I cannot find any fix to the problem. Is the volume being to quiet, even on speaker normal for the phone and is there a fix?
Thanks for any help.
Not sure exactly what issue you are having as your description is a little vague, but there is an ongoing issue with sound.
https://support.google.com/pixelphone/thread/3551881
Sound
When talking on the phone using the ear speaker it is very hard to hear conversations. Also when on speaker phone it sounds like a a normal sounding ear speaker. If I play music I can only hear the music of I hold the phone right in front of me. About 1.5 feet from my face. Just wondering if this is normal? I also get a buzzing when I record video during playback.
alquistador said:
When talking on the phone using the ear speaker it is very hard to hear conversations. Also when on speaker phone it sounds like a a normal sounding ear speaker. If I play music I can only hear the music of I hold the phone right in front of me. About 1.5 feet from my face. Just wondering if this is normal? I also get a buzzing when I record video during playback.
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Click to collapse
Not normal at all. Factory reset it. If that does not fix it, send it back.

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