Having trouble with Sprint Note 4 Activated on Boost - Sprint Galaxy Note 4 Q&A, Help & Troubleshooting

So my girlfriend has a Sprint Note 4 she activated on boost. We called customer service, had the phone added, he gave us a ## code to activate and everything seemed to go smooth. Phone rebooted a couple times and then popped on with Boost splash screen and the whole nine, cool we figured all was well.
Issues we started to have are two fold, sometimes she can't send text messages. Phone calls seemed to work fine no issue.
The other issue though thats more concerning is the phone doesn't seem to want to establish a 4g connection, when the phone boots its unable to download a firmware upgrade(which I'm assuming is from boost?) and we get the message "unable to establish reliable data connection" but 3g does seem to work. Because of this it was unable to "update the boost server(or profile)"(I believe thats what the message said)
I'm a VZW retail salesman and this issue reminds me of a sim issue I've seen a couple times, but all we did was pop the sim from her old LG Stylo into the note, anyone have any ideas?
I'm wondering if it's an APN issue, but this sprint note 4 on Marshmallow doesn't seem to allow access to edit the apn.

Note 4 on Boost Mobile
Hi!
I just did this. I switched from VZW to boost a month ago and since no boost phones are beefy enough for my regular usage on mobile devices I got a used note 4 and went to the local boost store to swap it over, I called and tried to do myself calling CS on the phone or website and failed. Paid the $10 and everything is working fine. I think since you got the new boost mobile boot animation you should be fine.
When at the store the lady told me the phone NEEDS the SPRINT sim card and maybe part of the reason I was having trouble was due to me trying to use my original boost mobile SIM card.
I am sure your aware but this is the disclaimer from the boost mobile site at https://www.boostmobile.com/#!/support/faq/phones-devices/activate-a-sprint-phone/ ....
"Voice, basic text, and web will be available on eligible Sprint phones.
Due to technical differences between the Boost Mobile and Sprint MMS platform, we CANNOT guarantee that MMS (aka picture messaging) will be available on these phones. In addition, we do NOT guarantee that all Sprint specific or other preinstalled applications may be available or functional (e.g., Sprint TV, Nascar, Sprint Football Live, Sprint Navigator, Mobile Wallet, Wireless Backup).
NOTE: If your Sprint phone asks you to check for Wireless Back up Availability, select No.
Instant Messaging and Mobile Email services will vary by device. For email access, customers can enter their email client's URL into the web browser.
"
You said sometimes you can't sent/get text messages(which implies SMS), did you mean MMS(picture, video, messages with subject lines, group messages, texts longer than 160 characters, etc) ? No SMS would be activation issues, no MMS sounds like APN issue.
I'm no SIM expert, but my understanding is, for CDMA/LTE anyway, that APN settings are applied to the device from the SIM card. I assumed the SPRINT device on Boost would just use all boost apns like my boost device did. However when I compare my boost mobile device APNs and my Sprint device (on boost) APNs they are slightly different.
Maybe try using the original SIM that came with the Note ?
My APN on my Sprint Note 4 flashed to Boost Mobile are;
Bah... I can't copy paste, how about I take some screenshots and also attach my APNs config XML ?
To edit APNs, from the dial pad enter ##3282# , you will need the MSL code.
Hope you get it working.
Anyone with insight for using Sprint stuff on Boost your additional insight would be appreciated.
~thehoovie

Oh, you can also try this as well,
"Refresh Customization"
https://play.google.com/store/apps/details?id=com.samsung.refreshDevice
I did mess around with some stuff trying to get roaming to work and this app automated the programming and activation processes to bring me back to original (boost mobile) settings.

Related

T-Mobile Web (Unlimited T-Zones) - $5.99 Restoration

I just got off the horn with T-Mobile Blackberry-PDA Support. T-Mobile engineers ran some sort of test matching smart phones to the appropriate service they are to have. Those of us who have grandfather data plans were are knocked off today in preparation for T-Mobile releasing Windows Phone 7 devices from HTC, LG and Samsung starting next month. TMBS restored my SIM card settings on my lines on their end to match service codes on each of my lines That said, my internet service on my lines were restored prior to I calling them. I confirmed in another thread that changing my APN from "epc.tmobile.com" to "wap.voicestream.com" restored my internet service; however all of this being bang-bang; I can't be sure. All my lines came back up while adjusting my device settings and talking to TMBS.
HD2 users only - TMBS mentioned there have been some issues with the HD2s switching from Wi-Fi to Mobile Internet and obtaining internet service.

How To VVM on AT&T (confirmed Samsung Focus S and Focus Flash)

Many of you are aware of a thread in the Focus S section of this forum about someone with their Focus S getting VVM to work. However, it wasn't the most helpful thread to replicating it. I have since replicated this on a different device (the Focus Flash), so I wanted to post something here to let more people know.
Thanks to davezaff for the idea.
Here is how I did it on my Focus Flash. You will probably need a way to edit the APNs.
1. Update to 7740
2. Update to 8107
3. Insert sim card into an AT&T Android LTE phone (I used skyrocket)
4. Go to att.com and switch plan to Data Pro 4g LTE plan. I had to call to switch since it wasn't working on the website.
5. Setup VVM on Android LTE phone (don't know if this is necessary, but this is what I did....make sure friend knows the VM password so they can re-add it when they put their sim card back in.
6.Insert sim card back into Windows Phone
7. Call Voicemail
8. Wait for VVM to show up on phone (mine showed up after calling voicemail).
9. If sync error, edit the APN as follows
APN settings (delete the internet_line APN)
Create a new APN
APN Name: pta
Profile Category: internet (always on)
APN: pta
Auth type: None
Username:
Password:
Proxy address: proxy.mobile.att.net
Proxy domain:
Proxy port: 80
I now have working VVM on AT&T with my Samsung Focus Flash. My internet tethering still works (applied the Interop unlock + tethering hack from XDA). I have not tested MMS since I did this, but the MMS APN was untouched.
So they have tied vvm with their stupid data plans, how nice. So I can pay $20 for 300mb + vvm or I can pay $10 for unlimited data and traditional vm... ATT is so dumb.
Moved To WP7 General​
This is not development, its more of a guide. Please post such threads in the WP7 General section​
For the normal person, it is pay $30 for 3GB of data with traditional VM or pay $30 for 3GB with VVM. The only difference is one plan has the word LTE at the end.
how can one even get the 8107 update on the samsung focus s? i tried the old force update method (disconnecting the internet connection) with zune, and that hasn't worked...
simbadogg said:
how can one even get the 8107 update on the samsung focus s? i tried the old force update method (disconnecting the internet connection) with zune, and that hasn't worked...
Click to expand...
Click to collapse
This is the process I used:
http://www.mobiletechworld.com/2012/01/06/windows-phone-7-build-7-10-8107-79-roll-out-started-get-it-now-and-update-manually/
Any idea if this works with the ATT Titan?
mmian said:
Any idea if this works with the ATT Titan?
Click to expand...
Click to collapse
Yes, and just download the English only language pack.
i already updated to 8107, but im asking if the vvm works for the titan, i also don't know anyone with an LTE android phone
Does this work if you don't setup VVM on the android device first? I was thinking of just calling AT&T and asking to be switched to the 4G plan.
Get it working without an LTE device
OK, I got this to work on my Lumia 800. Furthermore, I didn't have an LTE device.
What I did have however, is an AT&T store that caters extensively to my place of work (a software company). They are really nice, understand unusual requests, and try everything to help.
I did the following:
1. Upgrade the OS as per the original post.
2. Call the nice AT&T store that I mentioned above. Asked them to put me on an LTE plan. (I was already on an enterprise plan, so I was moved to the same enterprise plan but the LTE version. Cost of my plan remained unchanged).
I explained that I was doing some app development, and planned to be swapping phones from time to time, some of which are LTE phones. (I also have a microsim adapter, so moving between phones that take microsim and regular sim is not an issue for me).
They asked if I'd like VVM provisioning. I said yes.
They told me that they would change my listed phone to a blank IMEI (basically change the IMEI listed on my account to a blank IMEI that's associated with an LTE phone for provisioning purposes). I don't know if this is something all stores would be willing to do.
3. In the APN settings, I changed my APN to pta. I did NONE of the other settings mentioned (proxy, proxy port, and everything else are BLANK).
Now I have Visual Voicemail on my Lumia 800!
Hmm so why is vvm only available to LTE phones/network I want to get this.
Sent from my SGH-i937 using Board Express Pro.
goldenpipes said:
Hmm so why is vvm only available to LTE phones/network I want to get this.
Sent from my SGH-i937 using Board Express Pro.
Click to expand...
Click to collapse
...because AT&T wants to sell LTE devices.
dasarp said:
They told me that they would change my listed phone to a blank IMEI (basically change the IMEI listed on my account to a blank IMEI that's associated with an LTE phone for provisioning purposes). I don't know if this is something all stores would be willing to do.
Click to expand...
Click to collapse
I wonder if this blank IMEI is a special IMEI that at&t has to test LTE devices on accounts or something. I wonder if this IMEI would also work on other accounts as well. Hmmm.
I don't suppose that IMEI is something you could share possibly? I mean if its not a real phone, and can work on multiple accounts, it would be very nice to (selectively) share it so that some of us can get VVM.
prjkthack said:
I wonder if this blank IMEI is a special IMEI that at&t has to test LTE devices on accounts or something. I wonder if this IMEI would also work on other accounts as well. Hmmm.
I don't suppose that IMEI is something you could share possibly? I mean if its not a real phone, and can work on multiple accounts, it would be very nice to (selectively) share it so that some of us can get VVM.
Click to expand...
Click to collapse
I agree, since I just called asking for essentially this setup and they deniened any special IMEI.
dasarp said:
OK, I got this to work on my Lumia 800. Furthermore, I didn't have an LTE device.
They asked if I'd like VVM provisioning. I said yes.
They told me that they would change my listed phone to a blank IMEI (basically change the IMEI listed on my account to a blank IMEI that's associated with an LTE phone for provisioning purposes). I don't know if this is something all stores would be willing to do.
3. In the APN settings, I changed my APN to pta. I did NONE of the other settings mentioned (proxy, proxy port, and everything else are BLANK).
Now I have Visual Voicemail on my Lumia 800!
Click to expand...
Click to collapse
So i also have an 800 and asked them to provision me for HSPA+ recently, so they switched my data plan to one that was supposed to be able to access it (i have no idea if it really can - that's a whole different can of worms). What did they switch your plan to? If you look online and hit "recent usage", you can see under "Additional Data Purchased Usage" your data lines with the plan code. My code is "HSSMTD4O" Just wanted to see if i could skip the "call att" step.
Thought I would share my experience also..
I was able to get VVM working on my Focus Flash. Luckily I have a friend that works at the ATT store. He just took a Samsung Note scanned the IMEI and added that as my phone. Then he enabled LTE and VVM. I rebooted phone and went in the the phone tile, and VVM prompted me for password. I put in password and all has been good.
The easiest way would probably be to borrow a friends VVM supported phone and put your sim in it, then have them add VVM to your account.
I did not have to add any APN's or make any changes to the phone.
Getting it working without a LTE device and without AT&T in your pocket
So, I decided to try and get VVM setup on my Focus S today, but I have no friends with AT&T and the local store was unwilling to help in the fashion outlined above.
So what to do? Well the main thing you need for this is the IMEI number from an Android LTE phone. So I asked a couple friends that don't live close by, and none of them had a LTE phone.
So I searched the internet for those "Get unlock Codes" websites, specifically for tutorials on LTE phones, and some of them show the IMEI number.
So I went into chat support and told them I needed a LTE plan with visual voicemail, and they asked for the IMEI number, I gave it to them, and then 2 minutes later VVM is now provisioned and working properly.
Yeah so I ended up adding the IMEI of a random Galaxy Note that I do not own. It was dead simple to do it online through tech support chat. After that, just called up voicemail, waiting a second or two, hung up, and then my phone prompted me for my voicemail password and automatically enabled visual voicemail. I realize that AT&T's system does not check for duplicate IMEIs across the network, so you can throw the same IMEI onto any number of phones and AT&T wouldn't know a thing (until they start looking of course).
I did have to change my APN to "pta" to get it to sync properly, but after that it was all smooth sailing.
Now I've got Visual Voicemail on my Titan and Lumia.
I am glad some of you were able to get it to work. The big issue I had before starting this thread was getting the APN settings. After getting VVM enabled, it couldnt connect until I messed with the APN. Glad I was able to help y'all!

[Q] Trying to bring this to Boost Mobile, but no data connection

So my father handed me his Galaxy S3 from Sprint and explained that he wanted it switched over to Boost Mobile because he had been having contract difficulties. Nevertheless, I've sucessfully rooted it and switched over the ROM to the stock Boost ROM and had begun changing over the APN data. I'd found a copy of the Boost APN settings and was able to restore that .xml file to the phone to get standard phone calls and text messages to work on the phone.
From this point forward is where things get complicated. I can not seem to get data and mms to work and have tried everything to get it to work. I've tried the ##72786# and the only thing it seems to do is reboot the phone and require that I re input the PTN and MSID. The phone itself is running KitKat currently and has the NDC version of the stock Boost ROM. Any insight as to how I can get this phone ready to go with at least 3G? (LTE's not really a thing here) Thansk!
Jefferson
PS The network name is called Samsung for what it's worth. Not sure if that has to do with anything.
jeffersonbenson said:
So my father handed me his Galaxy S3 from Sprint and explained that he wanted it switched over to Boost Mobile because he had been having contract difficulties. Nevertheless, I've sucessfully rooted it and switched over the ROM to the stock Boost ROM and had begun changing over the APN data. I'd found a copy of the Boost APN settings and was able to restore that .xml file to the phone to get standard phone calls and text messages to work on the phone.
From this point forward is where things get complicated. I can not seem to get data and mms to work and have tried everything to get it to work. I've tried the ##72786# and the only thing it seems to do is reboot the phone and require that I re input the PTN and MSID. The phone itself is running KitKat currently and has the NDC version of the stock Boost ROM. Any insight as to how I can get this phone ready to go with at least 3G? (LTE's not really a thing here) Thansk!
Jefferson
PS The network name is called Samsung for what it's worth. Not sure if that has to do with anything.
Click to expand...
Click to collapse
You can't simply change it over to Boost by putting a boost rom on it. You have to call Boost and get them to switch the phone over. You don't have data because your phone isn't on a phone plan . Call boost and get the phone activated and you'll be good to go.
Sent from my SM-G900P using XDA Free mobile app
jdsingle76 said:
You can't simply change it over to Boost by putting a boost rom on it. You have to call Boost and get them to switch the phone over. You don't have data because your phone isn't on a phone plan . Call boost and get the phone activated and you'll be good to go.
Sent from my SM-G900P using XDA Free mobile app
Click to expand...
Click to collapse
I'm so sorry but I may have under-explained this situation. I grabbed the ESN and MSID from a donor phone that we had laying around, and wrote them to the S3 using a combination of DFS and CDMA Workshop. The ESN from the donor phone was then registered to Boost Mobile and everything went smoothly until I tried to grab for data. This would be the problem that I'm facing. Calling boost might work, but I'd have to be careful what I say lest they be on to my evil schemes (lol). What I believe it needs is a data profile update, since I'm not too sure I've programmed it in ##DATA# properly. Alas I'm trying to look for a workaround so that I can get into the phones menu and connect to the Boost Mobile Data network, but I'm kinda lost as to direction.

FreedomPop on Sprint S3

Hey guys, so I'm looking into FreedomPop (http://www.freedompop.com/), which is a somewhat newer thing to my state. I set it up on his phone and not entirely sure about it. They give you 1gb of data, yet you have to download their messaging app. When you activate it activates your data, but calling and text cant be used besides through their app which uses data. Ie, your data is used for everything from what I can tell and cell signal is worthless.
The point of this is I'm wondering if it will work on the Sprint S3 SPH-L710 and if that is how freedompop is meant to work since I cannot find any info at all about it. Would prefer to use the stock messaging app but it just gives you a sprint text saying you cant text as if you're still on sprint and all the info in your phone says sprint, network says sprint, etc..
FreedomPop s3
I just in the last week got a s3 from FreedomPop it is running 4.4.2 and came with there dailer and messaging apps installed and the stock ones have been removed. as far as I can tell they are using sprint the phone even says sprint on the back. also when I set up my google voice number it asked me if I wanted to use that as the main number on the phone witch to my understanding is a sprint only thing? but I can confirm google voice connecting for texting and sipdroid will connect but because they removed the stock dialer I cant call out with sipdroid. I hope this helps you out. I am only just now trying to play with sipdroid so I might have more info later.
purifiedmadness said:
I just in the last week got a s3 from FreedomPop it is running 4.4.2 and came with there dailer and messaging apps installed and the stock ones have been removed. as far as I can tell they are using sprint the phone even says sprint on the back. also when I set up my google voice number it asked me if I wanted to use that as the main number on the phone witch to my understanding is a sprint only thing? but I can confirm google voice connecting for texting and sipdroid will connect but because they removed the stock dialer I cant call out with sipdroid. I hope this helps you out. I am only just now trying to play with sipdroid so I might have more info later.
Click to expand...
Click to collapse
Apparently the mobile phone part of them is in beta stages. But from what I've noticed, you don't actually have service. Only data service. Everything uses data. If you were to disable data, nothing would work. As far as I can see on the S2 because everything you do it recorded as data under settings. Like phone calls and texts. Where as a normal network it would be over the cell towers and not the data towers. I know they are the same thing but if you're in an area without data, but have signal still, you'd be screwed in that situation.

MMS requires data on to send/recieve?

So, I'm coming from a S7 edge, and I'm on xfinity mobile. When I'd send an mms or my wife sends me one, it would auto download with data off. But since using the note10+ I sent my wife a pic and its requiring I put data on to send it. Asked her to send me one and I need to put data on to download it.
Is there something in settings to look into?
The s7edge was a tmobile branded phone, that was flashed using the verizon firmware, (for some reason xfinity firmware didnt connect at all, which is odd but anyways)
It's not a big deal, but I'm wondering why it's an issue now.
Thanks guys!
I am on Xfinity Mobile as well. If you go look at their own forums, many others with many types of phones have this issue. The support agents over there either say that is how its supposed to work or do not know what the issue is.
MMS is based on the 3G infrastructure that was the addition of an additional data layer, so I would assume it has always required data as it has always required a minimum 3G connection.
yes you need data for mms, not sms but yes for mms

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