Need to get photos off my phone. It is stuck in UPSM - Sprint Galaxy Note 4 Q&A, Help & Troubleshooting

Hello,
I did the software update to my phone last week. My charging port makes it difficult to hold a charge so I normally keep phone in PSM. I saw the option for UPSM and so I did it. Now my phone has VERY limited functions. I can't access any of my apps except for Messaging, Google and Settings. Settings is very limited.
Troubleshooting thus far:
1. Battery out and restarted
2. Samsung Support
3. Best Buy Support
4. Clear Cache
5. Safe Mode
6. USB isn't recognized
I know it is a long shot but I (yes I know I should have backed up the photos) but I have graduation, etc etc on there.
Thanks in advance

Can you borrow a fully charged battery from someone and then try to get the phone out of UPSM? Do you have an external battery charger?

poit said:
Can you borrow a fully charged battery from someone and then try to get the phone out of UPSM? Do you have an external battery charger?
Click to expand...
Click to collapse
I can charge the phone all the way to 100% and the first time I did that I took the battery out and restarted the phone. I was able to see EVERYTHING for 30 seconds. I even went straight to "battery" under settings and tried to turn off UPSM but it showed it wasn't on. Usually takes a few seconds to turn back on, so that didn't work.
I am just desperate to get those photos. When I plug in the USB, it says USB isn't available in UPSM.
Thank you for your help!

lovedesign said:
I can charge the phone all the way to 100% and the first time I did that I took the battery out and restarted the phone. I was able to see EVERYTHING for 30 seconds. I even went straight to "battery" under settings and tried to turn off UPSM but it showed it wasn't on. Usually takes a few seconds to turn back on, so that didn't work.
I am just desperate to get those photos. When I plug in the USB, it says USB isn't available in UPSM.
Thank you for your help!
Click to expand...
Click to collapse
What do you mean your charging port makes it difficult to hold a charge?
Do you have an external sd card?
Are you still under warranty? If not there may be an easy solution.

jhill110 said:
What do you mean your charging port makes it difficult to hold a charge?
Do you have an external sd card?
Are you still under warranty? If not there may be an easy solution.
Click to expand...
Click to collapse
I was told about a month ago that I should have the charging port replaced because it was the reason the phone took so long to charge.
I don't have an external SD card. Unfortunately, I am no longer under warranty.
Thanks for any help you can give.

lovedesign said:
I was told about a month ago that I should have the charging port replaced because it was the reason the phone took so long to charge.
I don't have an external SD card. Unfortunately, I am no longer under warranty.
Thanks for any help you can give.
Click to expand...
Click to collapse
Are you able to plug the device into a computer? Access them there?
Sent from my SM-N920P using XDA-Developers mobile app

zillahakzor said:
Are you able to plug the device into a computer? Access them there?
Sent from my SM-N920P using XDA-Developers mobile app
Click to expand...
Click to collapse
Unfortunately, no I am not able to do so. When the phone is in UPSM you can't use the USB unless it is for charging!

Related

[Q] Back to service center

Hey guys,
My phone keeps getting rebooted when I'm using it, especially I'm playing game. Would like to know if let's say I bring back to the service center via the delivery service, will all my apps and games be gone? If so, how do I backup them? I'm a stock user.
Thanks in advance.
when i used to be a stock user i used to backup my apps through astro file manager menu->tools->application manager/backup->installed Apps select all and then backup.
bryant_16 said:
Hey guys,
My phone keeps getting rebooted when I'm using it, especially I'm playing game. Would like to know if let's say I bring back to the service center via the delivery service, will all my apps and games be gone? If so, how do I backup them? I'm a stock user.
Thanks in advance.
Click to expand...
Click to collapse
Where does the applications and games backup to?
More than likely the SD Card. Just make sure you take it out and keep it safe before you send your DHD back.
sd card at backups folder. cheers
I don't see any backups folder under my sdcard.
They will be backed up somewhere on there, have a nosey through all the folders. Or search using "*.apk" as the criteria. Minus the quotes.
bryant_16 said:
Hey guys,
My phone keeps getting rebooted when I'm using it, especially I'm playing game. Would like to know if let's say I bring back to the service center via the delivery service, will all my apps and games be gone? If so, how do I backup them? I'm a stock user.
Thanks in advance.
Click to expand...
Click to collapse
Do you charge your phone mostly from a PC's USB port? If so, try charging from power adapter charger (only need 2 1/2 hours when phone is off). This helped me reduce reboots drastically.
it is there buckups at the root of your sd card
bryant_16 said:
I don't see any backups folder under my sdcard.
Click to expand...
Click to collapse
leppie said:
Do you charge your phone mostly from a PC's USB port? If so, try charging from power adapter charger (only need 2 1/2 hours when phone is off). This helped me reduce reboots drastically.
Click to expand...
Click to collapse
I'm using charging from the power adapter charger, I seldom charge from PC's USB port though. Sometimes it's really getting very irritating already. How does your reboots occur?

Desire HD wont turn on?

Hey guys,
Was just looking through the market and saw an animations app, so i downloaded it, installed as normal, accepted the superuser request and chose what animation i wanted, (I chose blur if it makes any difference). It then requested a reboot, so i rebooted, but now nothing happens to my phone, It is just like the phone is powered off, nothing comes up on the screen. Ive tried booting normally and booting into recovery but nothing
Any ideas?
I'm using Leedroid ROM and Kernel, both on the latest versions.
Thanks in advance.
What happend if you plug in the power cable? Isn't booting into recovery?
dmue said:
What happend if you plug in the power cable? Isn't booting into recovery?
Click to expand...
Click to collapse
Nope nothing happens, it's just like its got no power to it :/
take out your battery, put it back in and restart your DHD.
sphuyal said:
take out your battery, put it back in and restart your DHD.
Click to expand...
Click to collapse
Nope nothing happens, maybe I should try a new battery?
IMHO a new battery dosen't help...
No more idea, sry.
Sent from my Desire HD using Tapatalk.
charge battery till full ?
Take your battery out for five minutes, put it back and connect charger. Do not touch the power button.
Sent from my Desire HD using Tapatalk
jkoljo said:
Take your battery out for five minutes, put it back and connect charger. Do not touch the power button.
Sent from my Desire HD using Tapatalk
Click to expand...
Click to collapse
Will try this now
jkoljo said:
Take your battery out for five minutes, put it back and connect charger. Do not touch the power button.
Sent from my Desire HD using Tapatalk
Click to expand...
Click to collapse
Nope nothing happened
Take the battery out again, put it back and then hold volume down & power button. You can also connect the charger to be sure that this is not caused by low battery level. If it still stays off, you should send it to HTC.
jkoljo said:
Take the battery out again, put it back and then hold volume down & power button. You can also connect the charger to be sure that this is not caused by low battery level. If it still stays off, you should send it to HTC.
Click to expand...
Click to collapse
Yep still nothing happens, send it to HTC even though it is rooted?
You have no other choice. Software mods do not void warranty, so it should be ok.
jkoljo said:
You have no other choice. Software mods do not void warranty, so it should be ok.
Click to expand...
Click to collapse
Ok, thanks so much for the help.
I'm having the same problem now... wilky let me know if you get it working or if HTC gets it fixed without a hassle, because mines rooted .
Hi
I have the same problem. When I put the Battery and plug in the chagher the red led start to flash.
After 1 minute stops.
If someone can help us we will be very happy!!!!!!
10x
Got the same problem after starting to format my sdcard with cwm. Just nothing happens anymore, but when i connect my dhd to my computer its indicated as device "qhsusb_dload", but i cant access it with adb or anything. Tried to foce install htc-drivers, but didnt help. Gonna take it to a local o2 store and check if there can be anything done bout it.
when i drained my battery fully to the point that it turns itself off, when i plugged it in it sort of looped into boot, but after i remove the charger and plugged it again, the red light turned on and i just left if for ten minutes, then pressed the power button then i turned on as normal.
i'm thinking it might be because the battery is just too drained at one point.
Squalli said:
Got the same problem after starting to format my sdcard with cwm. Just nothing happens anymore, but when i connect my dhd to my computer its indicated as device "qhsusb_dload", but i cant access it with adb or anything. Tried to foce install htc-drivers, but didnt help. Gonna take it to a local o2 store and check if there can be anything done bout it.
Click to expand...
Click to collapse
I have same problem.
Its just happened NOW. What the hell ? What we can do to fix this ?
Guys
I had the same problem.
I charged aways the phone by the USB on my PC.
But this is a problem.
Try to charge for an Hour or two your usb original charger your phone.
My problem was that the battery was so empty that the PC USB coudn't had the power to charge it. The Original Charger CAN.
So dont wait more and put it and Charge.
Tell me if this was the resolution.
Bye bye

[Q] Installed Tiamat; phone won't charge

1) I have cm7
2) I downloaded Kernel Manager and downloaded and flashed the latest Tiamat kernel.
After that, my battery will not charge. I have an all in one charger that I can use in my car or plug into an outlet (from Sprint). When I plug in the charger, a light comes on so that I know it's plugged in. However, when I plug it into my phone it won't charge AND it turns off the light on the charger. Luckily I have a coworker that has an EVO and my charger works just fine with his phone.
I've rebooted several times, which is killing my battery. I tried to just flash a new kernel, but now I kept getting errors that flashed too quickly for me to read. I thought, Hey I'll uninstall and re-install. So I uninstalled and tried to open the Market and now I'm getting network errors and can't connect through anything. I'm down to 37% so I can't flash the new cm7.1.
Yes, I'm a n00b but I have researched and Googled and I can't find anyone with the same problem. Feel free to tell me to throw my phone out the window, but I'd really appreciate some help. Even if it's "Take out your SD card and flash cm7.1 when you get home."
TIA.
*EDIT: Thanks for everyone's help. It looks like it is a hardware problem (bad pins). I went back to stock and unrooted so Sprint can fix it/give me a new phone.
Have you taken out the battery, and let it sit out for maybe a good solid minute, then try to charge? it worked for me on the random time it happened, and make sure its plugged into a wall outlet, not a usb port, ect.
teh roxxorz said:
Have you taken out the battery, and let it sit out for maybe a good solid minute, then try to charge? it worked for me on the random time it happened, and make sure its plugged into a wall outlet, not a usb port, ect.
Click to expand...
Click to collapse
I'm defintely just using my wall/car charger since my usb cable is at home.
I left it out for two minutes and I still have the same problem.
Thanks for the suggestion!
Well first try letting the battery cool down just turn off your phone for like 15 min. And see if that works.
If that dont work try this and since you use kernel manager try this.
1.go into the settings of kernel manager and turn off the setting for auto flashing.
2.download the godmode kernel towards the bottom of the list.
3.steel your friends battery with his permission since your running out.
4.boot into recovery and wipe cache/dalvik.
5.(now I take it your in clockwork and not amon since you running cm7 so I'm not sure what you click to do this since unused amon) but go to flash a zip from SD card and look for a folder on the root of your SD called kernel-manager then go to the toastcfh folder and flash the godmode-v9 zip that's in there. Its a great kernel the was made for use with cm7 + all other aosp so it should work. Post your results if it did or didn't work
Sent from my PC36100 using XDA Premium App
Did you make a backup before flashing? If so, flash the nandroid and reflash the kernel.
Also, try downloading the kernel to your computer from its respective website, transfer it to your phone, then flash.
staveflyer said:
I'm defintely just using my wall/car charger since my usb cable is at home.
I left it out for two minutes and I still have the same problem.
Thanks for the suggestion!
Click to expand...
Click to collapse
What I would try is download the kernel from the dev section [could have gotten a bad flash], then try that.
Also, try another battery in your evo, like you co-workers, because you battery could be super drained and it'll have to be jumped at a sprint store; or leave in on the charger for a few hours and see if it turns on.
AZ1412 said:
Did you make a backup before flashing? If so, flash the nandroid and reflash the kernel.
Also, try downloading the kernel to your computer from its respective website, transfer it to your phone, then flash.
Click to expand...
Click to collapse
I did not backup because I am stupid and was having trouble trying to flash it in recovery (my power button wasn't working as "select", it was just turning my screen off). But I have titanium back up and I didn't flash cm7 so long ago that I would mind flashing the nandroid or a new ROM.
I can't flash right now because my battery is now a very sad 22% and I'm pretty sure my coworker isn't going to lend me his battery. I also don't have my data cable with me so I can't do anything between my phone and computer until I get home.
This is really ****ing with my happy hour plans.
staveflyer said:
I did not backup because I am stupid and was having trouble trying to flash it in recovery (my power button wasn't working as "select", it was just turning my screen off). But I have titanium back up and I didn't flash cm7 so long ago that I would mind flashing the nandroid or a new ROM.
I can't flash right now because my battery is now a very sad 22% and I'm pretty sure my coworker isn't going to lend me his battery. I also don't have my data cable with me so I can't do anything between my phone and computer until I get home.
This is really ****ing with my happy hour plans.
Click to expand...
Click to collapse
Did you try my method? I'm like 90% sure it will work haha you just got to get a battery from someone. And no need for a computer just download to your phone. It will be in the download folder on your sd
Sent from my PC36100 using XDA Premium App
I'm going to try leaving it on the charger to see if it is just the light that is going bonkers with my phone. While the phone was off (after pulling the battery for 10-15 minutes), I plugged in the phone and it turned it on. That's a good sign that it recognized the charger, right?
My coworker isn't going to let me use his battery.
staveflyer said:
I'm going to try leaving it on the charger to see if it is just the light that is going bonkers with my phone. While the phone was off (after pulling the battery for 10-15 minutes), I plugged in the phone and it turned it on. That's a good sign that it recognized the charger, right?
My coworker isn't going to let me use his battery.
Click to expand...
Click to collapse
Yeah that's a good sign. And wtf that is very unchill of him.
Sent from my PC36100 using XDA Premium App
PhxkinMassacre said:
Yeah that's a good sign. And wtf that is very unchill of him.
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
I turned WiMax on for a sec and at least the network started working for me. I installed Kernel Manager again and downloaded Godmode. Of course, I turned WiMax back off.
I was sitting here plugged in for 10 minutes at 17%.
I guess my coworker didn't get my hints, but when I flat out asked him, he is letting me charge my battery in his phone, which is working. You boys ...
staveflyer said:
I turned WiMax on for a sec and at least the network started working for me. I installed Kernel Manager again and downloaded Godmode. Of course, I turned WiMax back off.
I was sitting here plugged in for 10 minutes at 17%.
I guess my coworker didn't get my hints, but when I flat out asked him, he is letting me charge my battery in his phone, which is working. You boys ...
Click to expand...
Click to collapse
Well at least you got it, and being blunt wins again.
I will post when I try your method, though I'm worried I'm going to have the same problem with my Power button not working like a Select button. It's incredibly nerve racking when your screen just powers off.
Thanks for all the help. Don't worry, I'm hitting the Thanks button, too.
staveflyer said:
I will post when I try your method, though I'm worried I'm going to have the same problem with my Power button not working like a Select button. It's incredibly nerve racking when your screen just powers off.
Thanks for all the help. Don't worry, I'm hitting the Thanks button, too.
Click to expand...
Click to collapse
Well I think the problem will be solved if he's letting you charge your battery in his phone, and its not needed to hit it, but thank you, and you're welcome.
PhxkinMassacre said:
Well first try letting the battery cool down just turn off your phone for like 15 min. And see if that works.
If that dont work try this and since you use kernel manager try this.
1.go into the settings of kernel manager and turn off the setting for auto flashing.
2.download the godmode kernel towards the bottom of the list.
3.steel your friends battery with his permission since your running out.
4.boot into recovery and wipe cache/dalvik.
5.(now I take it your in clockwork and not amon since you running cm7 so I'm not sure what you click to do this since unused amon) but go to flash a zip from SD card and look for a folder on the root of your SD called kernel-manager then go to the toastcfh folder and flash the godmode-v9 zip that's in there. Its a great kernel the was made for use with cm7 + all other aosp so it should work. Post your results if it did or didn't work
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
So after my coworker let me charge my battery enough to make it to the Sprint store, they charged it up to about 70% and I wiped and flashed GodMode. All better! It got stuck in a boot loop so i had to reboot but then it was fine. Thank you!
Completely unrelated, but now Launcher Pro Plus is throwing an error and force closing upon start up.
staveflyer said:
So after my coworker let me charge my battery enough to make it to the Sprint store, they charged it up to about 70% and I wiped and flashed GodMode. All better! It got stuck in a boot loop so i had to reboot but then it was fine. Thank you!
Completely unrelated, but now Launcher Pro Plus is throwing an error and force closing upon start up.
Click to expand...
Click to collapse
Glad you got it working, and is it just lagging, like not swiping when moving screens or opening the app drawer? if so lock the device, wait a second, then unlock again. Also check your minimum frequency.
teh roxxorz said:
Glad you got it working, and is it just lagging, like not swiping when moving screens or opening the app drawer? if so lock the device, wait a second, then unlock again. Also check your minimum frequency.
Click to expand...
Click to collapse
It's just whenever I boot up my phone, the very first time it just doesn't work and force closes. As long as I don't turn off my phone, it's fine (mabe a bit laggy, but that's it).
So now that i have been home, my data cable charges my phone just fine (though, it did take longer than usual). I'm at work again, and my charger still doesn't charge my phone! It charges my coworker's phone but not mine. SO WEIRD!
Back to the Sprint store for me ...
staveflyer said:
It's just whenever I boot up my phone, the very first time it just doesn't work and force closes. As long as I don't turn off my phone, it's fine (mabe a bit laggy, but that's it).
So now that i have been home, my data cable charges my phone just fine (though, it did take longer than usual). I'm at work again, and my charger still doesn't charge my phone! It charges my coworker's phone but not mine. SO WEIRD!
Back to the Sprint store for me ...
Click to expand...
Click to collapse
That occasionally happens, where it may take launcher pro an extra minute to load, make sure its on the internal memory to make it the fastest.
And that is weird, I would have suggest you may have been using a bad outlet or cable, but no reason for it to charge one phone and not the other. Its possible you could have a bad usb port, so I'd take it to sprint and see what they say.
So I took it to Sprint and they say I need to go back to stock and unRoot before they will work on my phone. :/
They tried different wall chargers and none work, but USB cables work as long as they are plugged into a computer or AC adapter.
Do I try flashing a different ROM? do I restore my NAND backup from before I rooted? Do I just rely on my data cable to charge my phone and deal with it? UGH.
And now I will never know if i messed my phone up with the kernel flashing business or if it was a true hardware problem.
staveflyer said:
So I took it to Sprint and they say I need to go back to stock and unRoot before they will work on my phone. :/
They tried different wall chargers and none work, but USB cables work as long as they are plugged into a computer or AC adapter.
Do I try flashing a different ROM? do I restore my NAND backup from before I rooted? Do I just rely on my data cable to charge my phone and deal with it? UGH.
And now I will never know if i messed my phone up with the kernel flashing business or if it was a true hardware problem.
Click to expand...
Click to collapse
I think it may be hardware. I only use the data cable via usb, or use the adapter for the wall outlet, and never had a problem.
What's your current setup? You can always change kernels, and if you wana unroot, shoot me a pm and I'll fix ya up.

[Q] Why won't my Galaxy Nexus power on?

I have a Samsung Galaxy Nexus. It is had some water damage in the past (making it near impossible to get repaired under warranty) and that has caused it to act funny. Funny = Powering off at random times and rebooting itself/causing the buttons to act silly. Recently it did the thing where it powered off and now it won't come back on. I know the power button still works and it is charging because when I plug it in the charging symbol pops up when I press the power button. However it won't power on. I plug it in to my laptop and it charges but my laptop does not recognize it is plugged in. Is there any sort of program I can download that will allow me to get into my phone or anything I can do? Also I have tried the Power and Volume buttons to try and power it into Bootloader mode but that does not work either. Neither does pulling the battery or putting a different battery in or using a different charger.
Isnt it clear it is dead? Electric stuff+water=death. (Physics 101)
Sent from my Nexus 4 using xda premium
So your galaxy nexus turned into a Nexus 4? Or is there another reason you're in this forum?
Rude
Why are you people so mean? I am looking for help, really just a program that would allow me to plug my dead phone into the computer (since it indicates it is charging) and allows me to get files off of it. That would be nice.
Help
lanceamiillion said:
Why are you people so mean? I am looking for help, really just a program that would allow me to plug my dead phone into the computer (since it indicates it is charging) and allows me to get files off of it. That would be nice.
Click to expand...
Click to collapse
Hey man,
I'm not sure if your gnex is salvageable, but if when you plug it into your laptop it indicates charging perhaps you may be able to get to your data. First question...do you have usb debugging enabled in settings? We have to get your laptop to recognize the phone as a drive,then try to grab the files. Tell me more about what happens when you connect it. We aren't all mean, some here just forget how it was when they had nothing but questions and no answers. Most in the forums are very helpful, regardless of experience level.
U need a jig
Sent from my Galaxy Nexus using xda premium
Thanks
JFay22 said:
Hey man,
I'm not sure if your gnex is salvageable, but if when you plug it into your laptop it indicates charging perhaps you may be able to get to your data. First question...do you have usb debugging enabled in settings? We have to get your laptop to recognize the phone as a drive,then try to grab the files. Tell me more about what happens when you connect it. We aren't all mean, some here just forget how it was when they had nothing but questions and no answers. Most in the forums are very helpful, regardless of experience level.
Click to expand...
Click to collapse
Thanks for your civil post, I will try my best to inform you more on what my phone is doing.
When I plug it into the laptop it does indicate it is charging but that is the only sign of life I can get out of it. After reading a little bit more on the issue I figure might be the power button that is the issue since it is running JellyBean. One solution that I have tried that has yielded interesting results is plugging the phone into the laptop via USB without the battery in the phone. My computer then makes the "beeping" sound like it is connecting to it and then "beeps" again like it can't connect.
I can't post a link but if you google katzz ifixit then you can go to the website I went to that described the issue and gave the solution I just described. Katzz is the name of the user who posted the solution.
I'm pretty sure I have USB debugging enabled in the settings because before my phone stopped responding I plugged it into the computer a lot to transfer files.
Is there any sort of program that would allow me to turn on my phone from my computer even though I can't seem to get my computer to recognize my phone?

Phone not charging or connecting to computer with usb cable!

It started yesterday with me trying to charge my phone in the car getting only 10% every hour. Eventually, My battery died that day and then again refused to charge with my normal sony charger or a friend's Samsung charger. It didn't connect to my laptop as well. I have done a factory reset. I've gone into safe mode. Still, hasn't charged. The only way I can charge my phone now is when I switch it off and then hold the volume up and power button till a blue notification light which I think is force charging it. I got it to 100% yesterday, everything works just fine it's just I'm not able to connect my phone to my laptop to reset or fix the software. I'm not able to charge the phone while its on.
I hope I don't need to take this to the service center to get fixed, cause service here where I stay is unbearable.
Hope one of you guys have a solution for me!
aar22on said:
It started yesterday with me trying to charge my phone in the car getting only 10% every hour. Eventually, My battery died that day and then again refused to charge with my normal sony charger or a friend's Samsung charger. It didn't connect to my laptop as well. I have done a factory reset. I've gone into safe mode. Still, hasn't charged. The only way I can charge my phone now is when I switch it off and then hold the volume up and power button till a blue notification light which I think is force charging it. I got it to 100% yesterday, everything works just fine it's just I'm not able to connect my phone to my laptop to reset or fix the software. I'm not able to charge the phone while its on.
I hope I don't need to take this to the service center to get fixed, cause service here where I stay is unbearable.
Hope one of you guys have a solution for me!
Click to expand...
Click to collapse
Hi, you really need to be a bit more descriptive if you want someone to help
What is your setup? Unlocked? Rooted? MM or LP? Stock or Customized, etc...
WildBit said:
Hi, you really need to be a bit more descriptive if you want someone to help
What is your setup? Unlocked? Rooted? MM or LP? Stock or Customized, etc...
Click to expand...
Click to collapse
Stock, mm, never bothered tinkering with it. Un rooted.
aar22on said:
Stock, mm, never bothered tinkering with it. Un rooted.
Click to expand...
Click to collapse
I dont think it's the battery or it wouldn't charge in any condition but anyway if you're pure stock try with PC Companion, it might not be charging but it's recognized right?
WildBit said:
I dont think it's the battery or it wouldn't charge in any condition but anyware if you're pure stock try with PC Companion, it might not be charging but is it recognized?
Click to expand...
Click to collapse
Doesn't get detected by my laptop as well. I can't use the companion app.
aar22on said:
Doesn't get detected by my laptop as well. I can't use the companion app.
Click to expand...
Click to collapse
Mmmh, that sonds more like a port issue... Something happened to the usb connector on the phone itself? It's certainly and odd behaviour. Not having a conncetion to your handset restricts your options unfortunately. Just to be sure you've tried on another PC so you may want to do a SW reset as the only possibility other than taking it in to Sony Service. Who knows, with a bit a luck a full reset will resolve your problem
Did you manage to find out how to fix. I'm having the exact same problem
Three months back i faced same problem. I pressed the back of my phone where the NFC sign N and then press the middle of the phone. After that insert the cable and my phone started scharging. Secondly insert charging cable with sony adpoter and start pressing back side of your mobile on different location. I hope it will work.
Thanks for the tip. I tried and it did not work tho
Maybe the slow charge setting is on? Try disabling all features (auto adjust brightness etc)
Just for giggles try to set to ultra power save mode and see if it fixes it.

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