Fire crashes while watching Netflix - Fire TV Q&A, Help & Troubleshooting

Lately while in the middle of watching something on Netflix, my screen on my fire will go black and unresponsive. This has happened a few times. The only way I know to get it back is by power cycling it .
I have the newer Fire (not the stick) and its not rooted but I have FireStarter installed (and updated)

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Amazon Fire TV - Keeps Restarting

I have notice that my Amazon Fire TV keeps restarting. I have notice this over 2 to3 times a day. The FTV feels warm and I was wondering, if anyone experience or read about overheating issues (I'm guessing). My FTV is rooted and the software version is "511070220". I thought it might be a XBMC Skin but I tried the Amber, Convergence and the Confluence but no success. Do anyone have any suggestions to fix this issue?
Mine restarts to.
Did you find out what it was?
i don't have this problem but i have only had my aftv for few weeks. It could be overheating, my fire tv sit tv desk but open area.
Have you tried keeping the fire tv unplug for few hours and start it again and keep the fire tv in open area and see if that helps?
Also, how long have you had your firetv?
Thanks

why do I get the black screen on my hulu (fire tv) while the audio continues on?

Hi,
why do I get the black screen on my hulu (fire tv) while the audio continues on? sometimes It seems like the video is frozen.
I am outside of USA.
This sucks. any suggestion?
thanks
I am in the US and then have the same problems. Internet speed is super fast, I tried clearing the cache but still same problems. But works normal on kindle, phone and laptop
Same problem
I get this problem too and constantly have to restart my fire tv to get it to work. Very annoying. I do not have this problem on my fire sticks.

[Q] regulary having to unplug to reset fire tv

my fire tv is rooted the problem im having is when i leave my fire tv overnight in the morning i have to completely unplug fire tv for it to reboot, if anyone has any simaler issues or knows why im having to do this i would appreciate their help. TIA
raider0 said:
my fire tv is rooted the problem im having is when i leave my fire tv overnight in the morning i have to completely unplug fire tv for it to reboot, if anyone has any simaler issues or knows why im having to do this i would appreciate their help. TIA
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Click to collapse
Why specifically do you need to reboot? (Audio issues, freezes, ?) It might make a difference in the finding the right person to diagnose. Does it sleep or does it stay on overnight?
KLit75 said:
Why specifically do you need to reboot? (Audio issues, freezes, ?) It might make a difference in the finding the right person to diagnose. Does it sleep or does it stay on overnight?
Click to expand...
Click to collapse
yes the fire tv goes to sleep but in the morning The fire tv is non responsive cant do anything with remote no lights on front and blank screen.
Try using CTRL+ALT+DELETE on your bluetooth keyboard.
I found it by accident -- it will actually reset the Fire TV instantly.
I've had the same problem on both my unrooted devices.
I usually reboot using the remote (hold down the main clicking button + play)
Is you firetv usually idle with kodi running? i always have kodi running when this happens
I don't have a Fire TV, but I have had this problem with my Fire TV Stick, which was hooked to my Samsung TV and now my Vizio TV. Every time I go to use the Fire stick, I have to unplug it from power and plug it back in. It is very annoying. I don't get any messages, just a black screen.
shawnlott68 said:
I don't have a Fire TV, but I have had this problem with my Fire TV Stick, which was hooked to my Samsung TV and now my Vizio TV. Every time I go to use the Fire stick, I have to unplug it from power and plug it back in. It is very annoying. I don't get any messages, just a black screen.
Click to expand...
Click to collapse
I have the same problem. It seems to be getting worse. Pretty much everytime i use it it happens.
This happens to me as well. When plugged into my VIZIO tv, and running Kodi 17.2, the Fire TV will spontaneously enter a reboot cycle and will remain there until I unplug the power, wait 2 minutes and plug it in again. I have the new Fire TV 4k (hanging dongle), but this also happened when i had a quad core Fire TV Stick.. my original Fire TV Stick (with Voice Remote) continues to operate without issue to this day, albeit much slower since Amazon removed the Youtube app.
Oddly, the same device does NOT suffer from this issue if I plug it into my LG tv... Could it be an issue with the HDMI port (Port 1 (ARC) that I am plugged into??
Glad to know im not alone. Sometimes it will last for days, sometimes not.
I do use "advanced task killer" and "fast reboot" to kill kodi, netflix, firefox etc when Im not using them.
Guys, i used to have exact same problem and luckily was able to fix it. In my case as soon as the aftv goes in sleep mode it reboots in recovery mode . So because i have the TWRP customer recovery the box is not able to apply that update because is not the stock recovery. the only way to get it back to home GUI is to reboot the box from recovery. That was extremely annoying for me. A while ago i used to block the updates from amazon.com by using opendns, but stopped using it so the box becomes open for updates which automatically get downloaded on the box. Because im rooted there is a easy way of blocking the updates on the box itself by using Method 1 http://www.aftvnews.com/how-to-block-software-updates-on-the-amazon-fire-tv-or-fire-tv-stick/. However this will stop working if you factory reset the box, if you do so you'll have to apply the blocking procedure again.
After the blocking is done just upgrade the box to the latest prerooted firmware from rbox and you're set. this is the link to the latest pre-rooted custom firmware for aftv1 https://forum.xda-developers.com/fire-tv/development/prerooted-stock-images-t2882337.
i hope that helps.
To add to stutunaru, Method 5 is equally important to apply through TWRP, after a fresh ROM flash and before the first full system boot.
http://www.aftvnews.com/how-to-block-software-updates-on-the-amazon-fire-tv-or-fire-tv-stick/

Please Help!

Hello, I have a problem with my Amazon Fire Tv (Not stick)
My problem is when turn on my Amazon Fire Tv it shows me a white Amazon logo and the screen turns black, the remote doesn't work, I tried to use 2 different tvs but no luck, I tried going into recovery mode with a keyboard but leads me in to a dead end that says something like "Amazon Recovery System 3e, your Amazon Fire Tv will restart in a couple minutes and should return to normal operations, if it does not restart you may pull the power to force a restart." Also, the light on the box is pulsing white then sometimes turn to orange and back and forth. This is not rooted or have a custom boot menu, its mostly used for Kodi.
Thanks.
Thats exactly what mine does. No luck here yet love to find solution.
I am getting this same screen!
Still no luck with this issue ?

Fire TV Stick 4k goes back to main menu after a while - normal behavior?

Hello together,
I bought a Fire TV Stick 4k some days ago and ask myself if this is normal behavior:
(Just installed Netflix and KODI (for Youtube without ads) on the stick and disabled the screensaver. Nothing further yet.)
I've made the observation that every time when I leave it alone for an hour or so screen gets black and when I press a button it comes back to Amazon main menu - regardless which app had been on before. This also happens when I watch TV and switch back to the sticks av port. First the screen is black and when I press any button, I'm in the Amazon main menu. This is a bit annoying because the intended use was 99% Netflix.
Last year a friend gave me an old version of the stick to play around and I don't remember this annoying behavior. In my memories it was possible to switch the av port with Netflix menu on and when you switched back to the stick some hours later Netflix was still on.
Is my memory playing tricks on me?
In each case:
Is there anything I can do to achieve the desired behavior?
Ok, I answered the question on my own. This is indeed a new behavior introduced with the new Fire TV 4k stick. Very annoying decision from Amazon. :-/
However, here is a workaround:
https://kinkeadtech.com/how-to-prevent-fire-tv-stick-from-going-to-sleep/
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