I sent in my rooted S3 to Bell 2 weeks ago because of my phone's defective headphone jack. Today I went to there and the people at Bell told me that Samsung told them that my phone's warranty was void because my phone has been rooted (prior to today I have no idea that rooting the phone will void the warranty) and I have to pay a staggering $325 to fix it. I refused to continue to repair as I know this is WAY too expensive. Later when I walked out from the Bell shop my aunt told me that once I have rooted my device, even though I have unrooted and restored it back to factory settings they still won't accept the warranty because Samsung has the record that my phone has been previously rooted.
So my question for everyone of you out there is: Could I unroot my device and still get back the warranty, and then send it back again for repairs? If so will Samsung know that I have previously rooted and rejects my warranty? Because all I wanted is the headphone jack got fixed.
Thanks.
Even after flashing back to stock and unrooting, they can tell. There is a flash counter and a yellow triangle that accompanies it when entered into download mode.
The app "triangle away" should reset this counter and make it look fresh. Check the play store.
You needed to take it to factory settings before taking it there.
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Alek-Sander said:
You needed to take it to factory settings before taking it there.
Sent from my ADD6300 using XDA app
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Will I still able to fix it under the warranty after restoring to factory settings?
I just put a new speaker/headphone unit in mine cost $17 bucks and.took 5 minutes
InfinityR319 said:
Will I still able to fix it under the warranty after restoring to factory settings?
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My understanding is that yes it will be still under the warranty, but I believe they have a record showing that the phone was taken with modifications.
Sent from my ADD6300 using XDA app
I have a blue line and I want to repair it with warrenty and am rooted
What should I do my device is note 2 am in bahrain repairing the screen without warrenty costs 110 bhd its nearly 290$!!!!!!!! Its in mobile shop but can u help me to fully restore my note 2 and to let them don't know that I've root
Check in ketan's thread.
this is XXXDDDAAA
First of all make sure the repair shop don't disassemble your phone otherwise you can say goodbye to your warranty. And rooting will be the least of your concerns.
Sent from my GT-N7100 using Tapatalk 2
This Thread will help you http://forum.xda-developers.com/showthread.php?t=1896696
And why disassembling is gonna void warranty.
this is XXXDDDAAA
UtkarshGupta said:
And why disassembling is gonna void warranty.
this is XXXDDDAAA
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If you read what he has written you will understand that his phone is at an unauthorized phone repair shop. Hence disassembling the phone anywhere else besides the authorized dealer voids the warranty.
U all got it in the wrong way I mean that my phone is have blue line and its not a dead pixel and my phome under 2 year warranty and my phone is under network provider named batelco and if they know that my phone is rooted they will cancel the warrenty for good my question is if I fully unrooted can they find that my device was on root?.
Iloudsan said:
U all got it in the wrong way I mean that my phone is have blue line and its not a dead pixel and my phome under 2 year warranty and my phone is under network provider named batelco and if they know that my phone is rooted they will cancel the warrenty for good my question is if I fully unrooted can they find that my device was on root?.
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As long as you've unrooted successfully and your binary count is back to zero and the rom is fully stock then no they won't know.
Sent from my GT-N7100 using xda premium
Let me start by saying my phone is rooted but my wife's is not. She never lets me root any of her phones.
Well we are going on a cruise in two weeks and two nights ago we check wifi-calling. My phone worked fine but hers would not setup no matter what we tried. We ended up calling T-Mobile and they also could not get her wifi-calling working so they sent out a replacement that was just received today.
Well the replacement had the Knox counter tripped at 0x1, (she uses Knox at her work) every time you boot the phone lines of code telling you the phone was either booting up or booting down, radio enabled or disable bla bla bla...would run across the top of the screen. It had half the bloatware apps missing. It was like someone rooted it uninstalled a bunch of bloatware and then just shipped it back to T-Mobile. It did at least have the stock recovery.
Plus the phone had two dead pixels right in the middle of the screen...What a joke!!!
bp328i said:
Let me start by saying my phone is rooted but my wife's is not. She never lets me root any of her phones.
Well we are going on a cruise in two weeks and two nights ago we check wifi-calling. My phone worked fine but hers would not setup no matter what we tried. We ended up calling T-Mobile and they also could not get her wifi-calling working so they sent out a replacement that was just received today.
Well the replacement had the Knox counter tripped at 0x1, (she uses Knox at her work) every time you boot the phone lines of code telling you the phone was either booting up or booting down, radio enabled or disable bla bla bla...would run across the top of the screen. It had half the bloatware apps missing. It was like someone rooted it uninstalled a bunch of bloatware and then just shipped it back to T-Mobile. It did at least have the stock recovery.
Plus the phone had two dead pixels right in the middle of the screen...What a joke!!!
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Click to collapse
Odds are someone did root it and found the multi touch error or more likely the dead pixs and called in the warranty. When they come into Tmob they just see if it works, clean them up, and ship them back out unless they got the samsung tool to reset knox and stock.
I get this is a big deal because knox is used and if need be just send it back saying knox is broken.
RiffyDivine said:
Odds are someone did root it and found the multi touch error or more likely the dead pixs and called in the warranty. When they come into Tmob they just see if it works, clean them up, and ship them back out unless they got the samsung tool to reset knox and stock.
I get this is a big deal because knox is used and if need be just send it back saying knox is broken.
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I was on the phone with them already and they are shipping me another one that should be here Monday.
The one I received even had the app Dev Tools loaded on it when I booted it up...lol
bp328i said:
The one I received even had the app Dev Tools loaded on it when I booted it up...lol
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Thats hilarious lol
I hope I don't receive a Knox tripped phone. Since this is the first reported case of anyone receiving a Knox tripped phone, maybe they are shipping refurbished bricked phones from here on out.. I will report back once I receive mine.
bp328i said:
I was on the phone with them already and they are shipping me another one that should be here Monday.
The one I received even had the app Dev Tools loaded on it when I booted it up...lol
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If the next one comes Konx tripped I will be walking into a store and requesting a brand new one. I'll bring my wife's and show them the difference.
Sent from my SM-N900T using xda app-developers app
bp328i said:
If the next one comes Konx tripped I will be walking into a store and requesting a brand new one. I'll bring my wife's and show them the difference.
Sent from my SM-N900T using xda app-developers app
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just curious, this is my first replacement. Where do they normally ship your replacement device from?
lm that guy said:
just curious, this is my first replacement. Where do they normally ship your replacement device from?
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Since Samsung won't honor the warranty if Knox is tripped, then a TMO refurbished phone, sure as hell better not have it tripped already. If it does, get another refurb. No way they can refuse you on that. They put that stuff in the phone, not you, so it better work on their end, especially if you're buying it to purposely use Knox. Phone doesn't work as advertised? Return it and get another one.
lm that guy said:
just curious, this is my first replacement. Where do they normally ship your replacement device from?
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The box they shipped it in you use to return yours to them. The UPS label peals off and under it is the return shipping label.
I already pealed the first one off but the return is going to Mesquite Texas.
Sent from my SM-N900T using xda app-developers app
good luck man, what colors do you have? i have the black one
I will be getting the black one.
bp328i said:
Let me start by saying my phone is rooted but my wife's is not. She never lets me root any of her phones.
Well we are going on a cruise in two weeks and two nights ago we check wifi-calling. My phone worked fine but hers would not setup no matter what we tried. We ended up calling T-Mobile and they also could not get her wifi-calling working so they sent out a replacement that was just received today.
Well the replacement had the Knox counter tripped at 0x1, (she uses Knox at her work) every time you boot the phone lines of code telling you the phone was either booting up or booting down, radio enabled or disable bla bla bla...would run across the top of the screen. It had half the bloatware apps missing. It was like someone rooted it uninstalled a bunch of bloatware and then just shipped it back to T-Mobile. It did at least have the stock recovery.
Plus the phone had two dead pixels right in the middle of the screen...What a joke!!!
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Click to collapse
Just got my phone and it had Knox tripped. I think it only matters if it goes to Samsung not t mobile they use a outside company.
NOTE 3
I can't believe they're actually sending out replacements with Knox tripped.. According to Tmobile, their techs also check for the Knox counter upon receiving a defective phone sent in under warranty. If it's tripped, they charge an out of warranty fee to your bill. This is very unfortunate for people who need to send a replacement in for a new replacement having never rooted, but still have a tripped counter at no fault of their own.
Sent from my SM-N900T using Tapatalk
bp328i said:
The box they shipped it in you use to return yours to them. The UPS label peals off and under it is the return shipping label.
I already pealed the first one off but the return is going to Mesquite Texas.
Sent from my SM-N900T using xda app-developers app
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I was born in mesquite Texas. Go stallions
Sent from my SM-N900T using XDA Premium HD app
Towle said:
I can't believe they're actually sending out replacements with Knox tripped.. According to Tmobile, their techs also check for the Knox counter upon receiving a defective phone sent in under warranty. If it's tripped, they charge an out of warranty fee to your bill. This is very unfortunate for people who need to send a replacement in for a new replacement having never rooted, but still have a tripped counter at no fault of their own.
Sent from my SM-N900T using Tapatalk
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They don't check. Maybe a tech that wants to be tech say but t mobile is sending them out like this.
NOTE 3
BACARDILIMON said:
They don't check. Maybe a tech that wants to be tech say but t mobile is sending them out like this.
NOTE 3
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I'm not sure if they actually do check, but they say a tripped Knox flag will void your warranty and result in an out of warranty fee. I'm sure some will and some won't.
Sent from my SM-N900T using Tapatalk
Towle said:
I'm not sure if they actually do check, but they say a tripped Knox flag will void your warranty and result in an out of warranty fee. I'm sure some will and some won't.
Sent from my SM-N900T using Tapatalk
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Correct but they are shipping them all messed up. They might fix the issue and re flash stock but never fix the Knox issue cause they so short on stock of replacement phones.
NOTE 3
BACARDILIMON said:
Correct but they are shipping them all messed up. They might fix the issue and re flash stock but never fix the Knox issue cause they so short on stock of replacement phones.
NOTE 3
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That's what is concerning. If they are using the Knox flag to void warranties, they should not be sent out tripped.
Sent from my SM-N900T using Tapatalk
Towle said:
That's what is concerning. If they are using the Knox flag to void warranties, they should not be sent out tripped.
Sent from my SM-N900T using Tapatalk
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I gonna call them tomorrow and tell them what happened and record the conversation to cover my a**.
NOTE 3
BACARDILIMON said:
I gonna call them tomorrow and tell them what happened and record the conversation to cover my a**.
NOTE 3
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I get my second replacement today. If if has Knox tripped I'm going straight to a T-Mobile store and showing them that Knox won't setup and since this is the second one I received like this I'm not accepting another refurbish.
bp328i said:
I get my second replacement today. If if has Knox tripped I'm going straight to a T-Mobile store and showing them that Knox won't setup and since this is the second one I received like this I'm not accepting another refurbish.
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Click to collapse
Just got off the phone guy said not to worry about the Knox setting cause they only look for water damage and physical damage. Asked to speak to supervisor and he said same thing. Added a note to my account stating I got the phone this way. He said I would have no issue.
NOTE 3
Hey guys have any one experienced problems with samsung rejecting warranty service becaouse of the bootloader indicator?
Some time ago I had a note 2 that I had to exchange because of a gps error. When I sent the phone back after a warranty claim I realized I didnt triangled away and reset the flash counter to zero, every one knows that this will supposed to void your warranty. Well I never got charged or got called or a letter from samsung about the issue... is there any one here have had bootloader warranty void issue?
I am thinking about switching to T-Mobile, and am very interested in the Galaxy S4, due to it being the only major flagship in the form factor I am looking for with a removable battery and SD slot. Unfortunately, everything about Touchwiz makes me want to vomit, so running stock is not even remotely an option for me. My questions are as follows:
1) Is there any way to get T-Mo to give me a phone that has not yet received the 4.3 update, so as to avoid Knox altogether?
2) If this is not possible, how stringent is T-Mo about checking and enforcing the Knox counter for obviously unrelated hardware warranty issues?
3a) Worst case scenario, what is the insurance deductible for this phone?
3b) If a warranty claim is denied, would I still be able to make an insurance claim?
3c) How long will it likely take to have a new phone in my hand were I to make an insurance claim?
EDIT: Forgot to add one bit:
4) The VZW GS3 that I currently have is running CM11, and the flash counter has been tripped. Should I TriangleAway/relock/flash stock/unroot before giving it to T-Mo for a trade-in, or is it fine as is?
Well I'm new to the s4 but for your first question, I ordered my s4 online on Tuesday, got it today and it came with 4.2.2
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thisnamestoolong said:
I am thinking about switching to T-Mobile, and am very interested in the Galaxy S4, due to it being the only major flagship in the form factor I am looking for with a removable battery and SD slot. Unfortunately, everything about Touchwiz makes me want to vomit, so running stock is not even remotely an option for me. My questions are as follows:
1) Is there any way to get T-Mo to give me a phone that has not yet received the 4.3 update, so as to avoid Knox altogether?
2) If this is not possible, how stringent is T-Mo about checking and enforcing the Knox counter for obviously unrelated hardware warranty issues?
3a) Worst case scenario, what is the insurance deductible for this phone?
3b) If a warranty claim is denied, would I still be able to make an insurance claim?
3c) How long will it likely take to have a new phone in my hand were I to make an insurance claim?
EDIT: Forgot to add one bit:
4) The VZW GS3 that I currently have is running CM11, and the flash counter has been tripped. Should I TriangleAway/relock/flash stock/unroot before giving it to T-Mo for a trade-in, or is it fine as is?
Click to expand...
Click to collapse
1.- there's no for sure way to approach this it's a gamble, but I would guess that since u will be getting a brand new phone it will most likely come with the 4.2.2 but like I said it's a gamble, since T-mo reps cant open every box to find u a not updated phone
2.- I have exchanged phones with the flash counter triggered, ( NOT THE KNOX COUNTER THE OLDER VERSION) a t-mo rep never checked for that. They are more concerned about water damage than anything else.
3a- My deductible is $150 I would think it's the same all over.
3b.- yes u can always do a a insurance claim, I've done it.
3c it everything goes smoothly u will get a phone with in 24hrs... worse cases 48hrs.
4.- I would flash stock if I was you, no carrier likes it when people messes with their own devices LOL, but seriously flash stock and if u want do the triangle away while u at it.
I hope you enjoy your stay with t-mo, as much as at least I am!!!
thisnamestoolong said:
I am thinking about switching to T-Mobile, and am very interested in the Galaxy S4, due to it being the only major flagship in the form factor I am looking for with a removable battery and SD slot. Unfortunately, everything about Touchwiz makes me want to vomit, so running stock is not even remotely an option for me. My questions are as follows:
1) Is there any way to get T-Mo to give me a phone that has not yet received the 4.3 update, so as to avoid Knox altogether?
2) If this is not possible, how stringent is T-Mo about checking and enforcing the Knox counter for obviously unrelated hardware warranty issues?
3a) Worst case scenario, what is the insurance deductible for this phone?
3b) If a warranty claim is denied, would I still be able to make an insurance claim?
3c) How long will it likely take to have a new phone in my hand were I to make an insurance claim?
EDIT: Forgot to add one bit:
4) The VZW GS3 that I currently have is running CM11, and the flash counter has been tripped. Should I TriangleAway/relock/flash stock/unroot before giving it to T-Mo for a trade-in, or is it fine as is?
Click to expand...
Click to collapse
I bought my S4 brand new at full price..it's been a lil over a week now, It came with 4.2.2 out of the box.
I have yet to root or do anything to it, though I'd like to be running 4.3 and have apps to sd ability. and still maintain the 4.2.2 bootloader