Hey guys have any one experienced problems with samsung rejecting warranty service becaouse of the bootloader indicator?
Some time ago I had a note 2 that I had to exchange because of a gps error. When I sent the phone back after a warranty claim I realized I didnt triangled away and reset the flash counter to zero, every one knows that this will supposed to void your warranty. Well I never got charged or got called or a letter from samsung about the issue... is there any one here have had bootloader warranty void issue?
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I sent in my rooted S3 to Bell 2 weeks ago because of my phone's defective headphone jack. Today I went to there and the people at Bell told me that Samsung told them that my phone's warranty was void because my phone has been rooted (prior to today I have no idea that rooting the phone will void the warranty) and I have to pay a staggering $325 to fix it. I refused to continue to repair as I know this is WAY too expensive. Later when I walked out from the Bell shop my aunt told me that once I have rooted my device, even though I have unrooted and restored it back to factory settings they still won't accept the warranty because Samsung has the record that my phone has been previously rooted.
So my question for everyone of you out there is: Could I unroot my device and still get back the warranty, and then send it back again for repairs? If so will Samsung know that I have previously rooted and rejects my warranty? Because all I wanted is the headphone jack got fixed.
Thanks.
Even after flashing back to stock and unrooting, they can tell. There is a flash counter and a yellow triangle that accompanies it when entered into download mode.
The app "triangle away" should reset this counter and make it look fresh. Check the play store.
You needed to take it to factory settings before taking it there.
Sent from my ADD6300 using XDA app
Alek-Sander said:
You needed to take it to factory settings before taking it there.
Sent from my ADD6300 using XDA app
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Click to collapse
Will I still able to fix it under the warranty after restoring to factory settings?
I just put a new speaker/headphone unit in mine cost $17 bucks and.took 5 minutes
InfinityR319 said:
Will I still able to fix it under the warranty after restoring to factory settings?
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My understanding is that yes it will be still under the warranty, but I believe they have a record showing that the phone was taken with modifications.
Sent from my ADD6300 using XDA app
I have a blue line and I want to repair it with warrenty and am rooted
What should I do my device is note 2 am in bahrain repairing the screen without warrenty costs 110 bhd its nearly 290$!!!!!!!! Its in mobile shop but can u help me to fully restore my note 2 and to let them don't know that I've root
Check in ketan's thread.
this is XXXDDDAAA
First of all make sure the repair shop don't disassemble your phone otherwise you can say goodbye to your warranty. And rooting will be the least of your concerns.
Sent from my GT-N7100 using Tapatalk 2
This Thread will help you http://forum.xda-developers.com/showthread.php?t=1896696
And why disassembling is gonna void warranty.
this is XXXDDDAAA
UtkarshGupta said:
And why disassembling is gonna void warranty.
this is XXXDDDAAA
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If you read what he has written you will understand that his phone is at an unauthorized phone repair shop. Hence disassembling the phone anywhere else besides the authorized dealer voids the warranty.
U all got it in the wrong way I mean that my phone is have blue line and its not a dead pixel and my phome under 2 year warranty and my phone is under network provider named batelco and if they know that my phone is rooted they will cancel the warrenty for good my question is if I fully unrooted can they find that my device was on root?.
Iloudsan said:
U all got it in the wrong way I mean that my phone is have blue line and its not a dead pixel and my phome under 2 year warranty and my phone is under network provider named batelco and if they know that my phone is rooted they will cancel the warrenty for good my question is if I fully unrooted can they find that my device was on root?.
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Click to collapse
As long as you've unrooted successfully and your binary count is back to zero and the rom is fully stock then no they won't know.
Sent from my GT-N7100 using xda premium
Hi guys,
Recently i have my note 2 sent back to warranty service due to screen malfunction.
The canalize came back saying "Customer Tempered-Mainboard Defective Rooted."
I am very positive that did not root it, because i don't know how to.
Just wondering, since the warranty centre claim it's rooted, is it possible to find out the time or at least the date which my note 2 was rooted on.
I was worry if i bought a rooted device without knowing it, however it is unlikely since i bought it from WindMobile franchise store directly.
Any other suggestion about what might cause the problem will be greatly appreciated.
Thanks!!!!
chiouyeujyh said:
Hi guys,
Recently i have my note 2 sent back to warranty service due to screen malfunction.
The canalize came back saying "Customer Tempered-Mainboard Defective Rooted."
I am very positive that did not root it, because i don't know how to.
Just wondering, since the warranty centre claim it's rooted, is it possible to find out the time or at least the date which my note 2 was rooted on.
I was worry if i bought a rooted device without knowing it, however it is unlikely since i bought it from WindMobile franchise store directly.
Any other suggestion about what might cause the problem will be greatly appreciated.
Thanks!!!!
Click to expand...
Click to collapse
Some times being on stock and doing updated OTA does get you into this trouble and Due to which after Official updated your device will shows Modified status
as you said that you bought this device from WindMobile was it a Used or Brand new
if you remember if new was it sealed or not ?
Cannot find when it was rooted
I am thinking about switching to T-Mobile, and am very interested in the Galaxy S4, due to it being the only major flagship in the form factor I am looking for with a removable battery and SD slot. Unfortunately, everything about Touchwiz makes me want to vomit, so running stock is not even remotely an option for me. My questions are as follows:
1) Is there any way to get T-Mo to give me a phone that has not yet received the 4.3 update, so as to avoid Knox altogether?
2) If this is not possible, how stringent is T-Mo about checking and enforcing the Knox counter for obviously unrelated hardware warranty issues?
3a) Worst case scenario, what is the insurance deductible for this phone?
3b) If a warranty claim is denied, would I still be able to make an insurance claim?
3c) How long will it likely take to have a new phone in my hand were I to make an insurance claim?
EDIT: Forgot to add one bit:
4) The VZW GS3 that I currently have is running CM11, and the flash counter has been tripped. Should I TriangleAway/relock/flash stock/unroot before giving it to T-Mo for a trade-in, or is it fine as is?
Well I'm new to the s4 but for your first question, I ordered my s4 online on Tuesday, got it today and it came with 4.2.2
Sent from my SGH-T999 using Tapatalk
thisnamestoolong said:
I am thinking about switching to T-Mobile, and am very interested in the Galaxy S4, due to it being the only major flagship in the form factor I am looking for with a removable battery and SD slot. Unfortunately, everything about Touchwiz makes me want to vomit, so running stock is not even remotely an option for me. My questions are as follows:
1) Is there any way to get T-Mo to give me a phone that has not yet received the 4.3 update, so as to avoid Knox altogether?
2) If this is not possible, how stringent is T-Mo about checking and enforcing the Knox counter for obviously unrelated hardware warranty issues?
3a) Worst case scenario, what is the insurance deductible for this phone?
3b) If a warranty claim is denied, would I still be able to make an insurance claim?
3c) How long will it likely take to have a new phone in my hand were I to make an insurance claim?
EDIT: Forgot to add one bit:
4) The VZW GS3 that I currently have is running CM11, and the flash counter has been tripped. Should I TriangleAway/relock/flash stock/unroot before giving it to T-Mo for a trade-in, or is it fine as is?
Click to expand...
Click to collapse
1.- there's no for sure way to approach this it's a gamble, but I would guess that since u will be getting a brand new phone it will most likely come with the 4.2.2 but like I said it's a gamble, since T-mo reps cant open every box to find u a not updated phone
2.- I have exchanged phones with the flash counter triggered, ( NOT THE KNOX COUNTER THE OLDER VERSION) a t-mo rep never checked for that. They are more concerned about water damage than anything else.
3a- My deductible is $150 I would think it's the same all over.
3b.- yes u can always do a a insurance claim, I've done it.
3c it everything goes smoothly u will get a phone with in 24hrs... worse cases 48hrs.
4.- I would flash stock if I was you, no carrier likes it when people messes with their own devices LOL, but seriously flash stock and if u want do the triangle away while u at it.
I hope you enjoy your stay with t-mo, as much as at least I am!!!
thisnamestoolong said:
I am thinking about switching to T-Mobile, and am very interested in the Galaxy S4, due to it being the only major flagship in the form factor I am looking for with a removable battery and SD slot. Unfortunately, everything about Touchwiz makes me want to vomit, so running stock is not even remotely an option for me. My questions are as follows:
1) Is there any way to get T-Mo to give me a phone that has not yet received the 4.3 update, so as to avoid Knox altogether?
2) If this is not possible, how stringent is T-Mo about checking and enforcing the Knox counter for obviously unrelated hardware warranty issues?
3a) Worst case scenario, what is the insurance deductible for this phone?
3b) If a warranty claim is denied, would I still be able to make an insurance claim?
3c) How long will it likely take to have a new phone in my hand were I to make an insurance claim?
EDIT: Forgot to add one bit:
4) The VZW GS3 that I currently have is running CM11, and the flash counter has been tripped. Should I TriangleAway/relock/flash stock/unroot before giving it to T-Mo for a trade-in, or is it fine as is?
Click to expand...
Click to collapse
I bought my S4 brand new at full price..it's been a lil over a week now, It came with 4.2.2 out of the box.
I have yet to root or do anything to it, though I'd like to be running 4.3 and have apps to sd ability. and still maintain the 4.2.2 bootloader
Hi all. I have a T-mobile Galaxy s3 running 4.3 and my warranty bit is showing 1. Am I correct in understanding that there is no way to reset the warranty bit to zero? If that is the case, what happens if I send my s3 back to the warranty dept. with the warranty bit showing 1? Am I then charged the full price of the replacement phone sent to me even if custom binary is at zero? Thanks in advance!!
There is no way for an end user to reset the Knox counter back to zero.
If you send it in, the company any simply refuse to fix the phone under warranty. The company should call you with an estimate before attempting to repair the phone.