No sound during incoming or outgoing call - Galaxy Grand Duos i9082 Q&A, Help & Troubleshootin

I have an unrooted i9082 phone.
For the last 3 days, I am facing a problem wherein I am not able to hear any sound during an incoming or outgoing call. I have restarted multiple times and checked the sound settings multiple times but no luck.
There does not seem to be a hardware issue, as I am able to hear system sounds, notification sounds, ringtone during incoming call, and am also able to hear recorded sounds like music and previously recorded calls. I am also getting clear audio during voice-calls made using whatsapp. It is only when making or receiving calls through the regular phone dialer interface that I face this issue.
Has someone faced this issue before, or know what to do about it? I would like to avoid a hard reset because I have a LOT of data, standalone and apps-related, on the phone. Please help.
P.S. : If a hard reboot or rooting is unavoidable, then please help me with how to backup data, contacts, app-data, app-settings and phone settings before doing so. Total noob here.

Related

Incoming or outgoing calls not possible unless soft reset.

Hello. My first posting. I have looked to see if this has already been asked.... After using mute or vibrate function on my XDA 2s unit, and then switching to making a call or trying to receive a call I can't hear the dial tone, or the other person on the other end of the call. I can only make and receive calls once I soft reset the unit. This is becoming a regular occurence. Any ideas would be much apprecaited.
Craig.
same problem
I also have same problem. my XDA IIs often have a problem with the incoming/outgoing calls which is I can't hear the tone nor the person's on the other end of the call (but the person on the other end of the call could hear my voice). It often (not always) happens without the device had a recent setting change or running program so on one occassion it just handles the calls perfectly and suddenly the problem happens and I also have to soft-reset it to make it back to normal, and it is becoming regular.
This is unfortunately a well known bug that none radio upgrade could solve so far...
Look at : http://forum.xda-developers.com/viewtopic.php?t=40417
The problem seems to occur only when Bluetooth is off... So the solution is to turn Bt On (and then off if you wish so) and it's ok without soft reset...
The best way to avoid it is to let Bt ON but to uncheck "Allow other devices to detect me" (forgive me if the english translation is not accurate but my PocketPC is in French) in the Bt parameters to avoid power consumption.
It worked for me so have a try

[Q] Strange problem with call audio... silent speaker

Hi guys, hope you can help with an odd problem...
Very, very occasionally (maybe 1 in 50 calls) I get an issue where I can't hear the other party, as if the earpiece was dead. If I drop the call and re-dial, 99% of the time everything is fine. (I think I had one time in 6 months where the 2nd call did the same.)
Now, I can't decide if this is a network issue (Vodafone) or a phone issue. I mostly use a Bluetooth headset due to the size of the Note but I doubt it's headset related as I have tried two different high end brands and it happens with either.
Things I have noticed:
Problem applies to incoming AND outgoing calls
I have checked I haven't accidently muted the call
My Bluetooth headsets all chime at the start of a call but there is no call audio
The other party can hear me but I can't hear them
System sounds are all fine, only call audio is affected
Switching between headset, phone and speaker phone make no difference
Applies to all incoming call audio, including ringing tones and busy tones
I reboot my phone sometimes but as the issue is rare I couldn't say if it makes a difference. Also this is a standard Note II (not a branded Vodafone one) with all the latest patches downloaded. Looking through my app downloads I can't see any obvious ones that might affect the phone. Apart from the stock Samsung apps I most connect to CCTV systems. I have CSipSimple but I haven't used it in ages.
Any suggestions on how to investigate this further?
Regards,
Andy
Seriously... no ideas?
So, no one's ever had this problem and no one has any ideas?!
:crying:

[Q] no sound to callers

I'm having a serious problem recently. When I make a call, I can hear the other caller (Hello, hello, hello?)...but they cannot hear me. This just started happening recently and it's across all ROMs. I've tried multiple AOSP ROMS as well as Stock and it's always the same. I can hear them, they can't hear me.
I thought maybe it was the microphone but it's not. They can hear me when I make Skype calls and I can make messages through Whatsapp and other messaging programs. I just can't use the phone as a phone. The mute is not on.
Any ideas? Thanks.
edit: flashtooled to stock. All working now. Weird.
D850

note 2 neither earpiece nor mic work while in a call...

the title says it all... when a play a song it plays fine...when i record sound it records/plays back fine but when in a call i can't hear the person on the other end and they can't hear me...there is no static...no other sounds just silence...im stumped... ive booted into safe mode with the same problem
Did you mute the call?
no sir...it happens every time i call it or make a call from it
Well there are many factors as to why this is happening (hardware, some app that messes up your calls, etc.). But if you are running a custom ROM then I wont be suprised. Its simply a bug.
I suggest you Google for "no sound during call android" and try out the many proposed solutions at the given sites. If you lost hope, just go and see a service center.

Help! Can't listen my phone calls

Hello!
I have this weird issue when I try to answer/make a phone call where I can only listen to them through the loudspeaker... The oled earpiece seems to not work, I'm kind of thinking that this may be a software issue as I've tried listening WhatsApp audios through the "earpiece" and they sound fine... Apparently the phone calls are the only problem...
I did a factory reset, and it worked for the first phone call and then it stopped giving me any sound
Any idea how can I fix this?
Thank you in advance
In the phone app, go to call settings then additional settings, then turn off hearing aid compatibility. This fixed the issue for my friends LG G8. When I enabled it, the issue returned.

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