Hello, my Xperia Z5 Premium(E6853) has had some issues with it's screen recently. It started as a flickering of the brightness. I flashed a few different FTF files(The Austrian T-Mobile one and the generic Italian one) but the problem still persisted. The flickering was making the device near unusable out of annoyance. So I stopped using it and switched back to my Xperia z3 dual until I could find time to try and fix it. However now the display refuses to turn on at all. I reflashed the FTF file making sure to wipe everything but the screen still refused to turn on. What are my options in regards to fixing this situation.
I would prefer not to ship it all the way back to China if at all possible. I checked with Sony care CA and USA. Both are unable to help.
Hello, how did your screen flicker? Mine ( E6853) changes brightness weirdly when it is close to screen timeout locking, it's like normal brightness then high and then normal again. I am scarred it might end up like yours a possible fix might be disabling auto brightness, I will try it on mine and let you know.
About your os flash, try reflashing the original files if you saved then and also make sure you are not using the dual sim ftf on your single Sim.
iul777 said:
Hello, how did your screen flicker? Mine ( E6853) changes brightness weirdly when it is close to screen timeout locking, it's like normal brightness then high and then normal again. I am scarred it might end up like yours a possible fix might be disabling auto brightness, I will try it on mine and let you know.
About your os flash, try reflashing the original files if you saved then and also make sure you are not using the dual sim ftf on your single Sim.
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I atempted to flash my original files, it did not help. The flickering was a 2-4 hz flicker, like a florescent bulb that is about to die. My Z5 also did the brightness changing thing that you described, however my D6503 and D6633 also do the same thing so I would not worry about that too much.
I turned off auto brightness and the problem disappeared. Try charging the phone for 30min then open the sim flap and you can see in the left a small white button press it for 2 minute and the phone should vibrate ignore the vibrations and keep the button pressed, after this try to power it on, this might help. You can also try the repair my phone in the software update tab on pc companion.
iul777 said:
I turned off auto brightness and the problem disappeared. Try charging the phone for 30min then open the sim flap and you can see in the left a small white button press it for 2 minute and the phone should vibrate ignore the vibrations and keep the button pressed, after this try to power it on, this might help. You can also try the repair my phone in the software update tab on pc companion.
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PC companion "repair my phone" does not work with modified software. I also tried holding the hard reset button down for 2 min, no change occurred. I contacted sony mobile UK and they said they would repair it out of warranty. At this time this is what I will probably do.
Related
Hey guys so my Tilt 2 has been having an issue when I put it to sleep. It goes to sleep fine, but when I wake it up the screen remains black. The actual device turns on, but the screen stays black. I can still make calls, receive calls, play music, etc. but I have to soft reset the device if I want to be able to see what I am doing.
From what I can tell my problem is different from the normal Sleep of Death issue where the device simply won't wake up.
I've searched through the forums looking for solutions and have tried pretty much everything from doing a hard reset, using different roms, formatting the internal memory, etc. Even after doing all of this, my device still suffers from this issue.
Any insight into my problem would be greatly appreciated!
I assume you've tried a simple reset using the reset button or pulling the battery out and putting it back in?
Aaron McCarthy said:
I assume you've tried a simple reset using the reset button or pulling the battery out and putting it back in?
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Yeah every time I the screen goes black I soft reset it in order to get the screen to turn back on. The problem is that the issue persists through soft resets. I currently can't suspend my device because I can't get the screen to turn back on...
hold down the volume down button and then press the reset button (the physical reset button) this should bring you into your bootscreen the multicoloured screen.. if you can get there then you can flash a new rom on your phone... and thats a whole other ball game. It gets a lot of hype as being hard but its really super easy to do if you just follow the directions.
Tilt 2 dark screen solved
With the tilt 2, if the screen does not wakeup, but you can answer the phone, hear music, etc..., it is a malfunctioning light sensor, maybe hardware, or software related (drivers), but it is fixable. Just eliminate all calls for use of the light sensor.
I had this problem and took quite a while to figure it out, as there are several apps that poll the light sensor that cause problems.
First, go to start/settings/system/power/backlight and uncheck the auto adjust backlight option
Second, go to start/settings/personal/buttons/backlight and uncheck the enable keyboard auto backlight sensor.
Last, open advanced config (need to download and install from touchxperience.com, if you do not have it), tab to light sensor and set light sensor polling to disabled.
Now, my phone works normal and will wake up properly from standby like it should. this all seems hardware dependant, as I have in my family 3 of these things and I dropped and broke mine, so bought a new one (4th in the series) and it had the SOD issues, but could restart with softrest. Took me the better part of the day to find a reliable fix, but now all is well again.
Hope this helps other Tilt 2 and similar issues.
Hi guys,
I've a very strange issue with my phone. l'll try to explain it precisely despite my awful english !...
I'm under revolution rom since the beginning and everything worked fine until I tried to use my phone as a modem (for a mac) during my hollidays.
when I go back to "normal" use, the phone started but the screen remained very very dark. I could see that the phone was turned on but it was like if the brightness has been set to minimum. I try to reboot into recovery, Re-flash the rom, restore a backup,etc.
One day, without any reason, the phone turned on normally and worked fine for two weeks. But, during the last night, I put my phone in plane mode and in the morning this ****ing bug was here again !
Any idea or solution ? Note that manipulations are limited because of the darkness of the screen...
hope also that my problem is understandable !!!...
Hi, your English is perfectly understandable.
Is your brightness set manually or automatically?
thank you,
the brightness is set automatically but I would be very surprised if my problem only deals with the brightness setting !....
I must add that sometimes the phone starts on normally but the screen freezes very quickly (at the code pin entering screen)...
I'm guessing you've tried switching to manual and turning it all the way up?
No I didn't...but the problem for now is that I can not access to the settings because the phone doesn't start normally !...
How does it start? Where do you get stuck?
Sometimes I can the HTC logo very dark and sometimes, as I said, the brightness is normal but the screen freezes when I have to tape my pin code.
I can also access the recovery mode, sometimes, by doing power button + vol. down button. By this way, I tried to reflash the rom, do a factory reset, but nothing works....
Whilst in the bootloader does the screen look darker there? Should be bright white, with text.
No, in the bootloader, I can see the text but it's also trough a darkened screen !...
If your screen is dark in the bootloader, which should be bright white then you have a hardware fault. Reflash a stock PD98IMG.zip or RUU and contact your network/HTC for a repair.
Is this a known bug?
When I use the power management widget and toggle the screen brightness to the lowest. Then when I go to stand-by (by clicking powerbutton or automaticly) and try to activate the phone again the screen stays black (touch buttons light up but I can't use them).
I have to take out the batterie and reboot to get the screen back...
I'm so happy to see this.
I have exactly the same problem. My Wildfire S arrived this afternoon. I used it without any problems until about 22.30, then all of a sudden it wouldn't get out of standby anymore. The only way to get it working again is indeed by removing the battery for a second.
I did a factory reset (through the general phone menu) and now the problem has disappeared, but it could come back any second.
Other people experiencing the same problem?
This is a phone bought in the Netherlands where I live by the way, the black Wildfire S.
I had the same problem.
I had my wildfire s mount to usb... and using the navigon software while driving... then suddenly went to black screen with the keys activated.
I tried to enable the screen but with no luck.
When I unplugged the usb...I push the power button... and suddenly it came back to normal.
!!
very strange.
well... I found a sort solution for this.
If you do what you said.... the only way to enable it again is to plug a usb...and unplugged it.
!!!!!
The bug starting when we enable the lowest brightness!!!!!!!
I'm having the same problem. If you don't set the brightness to the lowest, it won't happen. So, this will be consideration between stability and use duration
Just the Backlight is turned off.
I have the same problem. Use an external light source and bring light to your wildfire S and you'see it is still alive. If you are able to find your brightness settings using the flashlight, increase it and you will have your old display again... It is definetly a bug.
Hi,
so any news on this bug or whether htc is doing something about it?
Just got my WF S with the most recent software and still has this bug which is very annoying. Would be great to be able to use lower backlight for nights/less battery!!
UPDATE: using continuous lightness, I found that whenever I choose light lower than 12% it stays dark and has the bug, please HTC do something about it!!!
Has this been fixed in a custom rom or does it presist in all roms?
I had it on original and custom (CM7.2) ROMS.
Think this is general bug, too bad. or someone does NOT have this bug??
I have this bug too. But u can Try to Pull the ring in the middel, Then the Screen shoudl appear again.
I do not have this bug.
Stock European ROM 2.3.5, jikantarus OC Kernel, BL unlocked and rooted
I've got a problem with a OneX I'm trialling for work.
This is a stock device with the latest OTA update applied. I installed Good for Enterprise, activated it, and got my work emails. I opened a PDF attachment which opened for a couple of seconds then the display glitched.
The attached images show what I mean. The display is glitched for every screen. Soft resetting the phone was okay until it started again a couple of minutes later.
Soft resetting a 2nd time was where my real problems started. The phone vibrated as it started, but the display stayed dark. If I tap the power, the touch buttons light up. If I go through the motions of the lock ring and my gesture lock, I feel vibrations of my actions but can't see a thing. If I ring the phone, it rings, the touch buttons light up and the LED blinks. The display stays dark at all times.
Does anyone have any idea what's going on here? It's almost like when a graphic card overheats in a PC.
I would try a hard reset, see what that does, it should fix it as it looks like software problem
Squeeze your phone between thumb and forefinger (on the screen and rear cover) about 1.5-2cm in from the USB port, and slightly below. Let us know if the screen comes back on.
ZenithUK said:
I've got a problem with a OneX I'm trialling for work.
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I think your phone is on drugs.
Seriously though, that's the scariest gfx bug I've seen on a phone.
Work were just as surprised as everyone else.
It's been sent back to them so they can talk with Vodafone about just what's happened with it.
In the few days I had it, it's a decent phone. The primary reason for considering the OneX is the screen size, and the fact you can read a PDF clearly on it.
ZenithUK said:
I've got a problem with a OneX I'm trialling for work.
This is a stock device with the latest OTA update applied. I installed Good for Enterprise, activated it, and got my work emails. I opened a PDF attachment which opened for a couple of seconds then the display glitched.
The attached images show what I mean. The display is glitched for every screen. Soft resetting the phone was okay until it started again a couple of minutes later.
Soft resetting a 2nd time was where my real problems started. The phone vibrated as it started, but the display stayed dark. If I tap the power, the touch buttons light up. If I go through the motions of the lock ring and my gesture lock, I feel vibrations of my actions but can't see a thing. If I ring the phone, it rings, the touch buttons light up and the LED blinks. The display stays dark at all times.
Does anyone have any idea what's going on here? It's almost like when a graphic card overheats in a PC.
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Click to collapse
Mine looks exactly the same once Ive had a few whisky's...
I had the exact same problem, so I shipped off my phone to service.
They actually changed the whole motherboard. I got my phone back 2 days ago, and it is working better than ever. Even better than before they changed the board.
My guess; Same problem as me. Busted motherboard. Im waiting to get a reply from the service guys that fixed my phone, so I can get some solid answers about what was actually wrong.
Hope this helps!
Best regards,
Sebastian
I found that suddenly my m5 had a blank screen, screen is working and touch is also working but there is no brightness tried everything like hard reset and reinstalled the firmware but no solution, the backlight only turn on during sony logo on bootup then screen goes dark without backlight.
A.K.Paul said:
I found that suddenly my m5 had a blank screen, screen is working and touch is also working but there is no brightness tried everything like hard reset and reinstalled the firmware but no solution, the backlight only turn on during sony logo on bootup then screen goes dark without backlight.
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getting same here
So I've googled a bit,i could not find a actual solution.But here are some idea's:
Boot you phone i safe mode(on this link is a tutorial on how to do that: https://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/td-p/348008)
If the phone is on then go to settings-display and tick "adaptive brightness" or try untick if its alrady ticked, and then reboot your phone normally.
If that doesn't work out,try botting up without sim card,if it boot up normally go to settings-more- preferred network type and change to 2g.
I'm not saying this will work but this is what i found in 20 min googleing.Hope it works guys.Good luck
Sent from my E5603 using XDA-Developers mobile app
Black screen also ive got especialy after phone call :d only hardreset solve it here ..... perhaps it could be proximity sens faut or ? Disapoint from sony
I recall the exact same situation but with another phone. I used an app called lux to fix it. Maybe its the sensor but it's weird that just you had that problem.
another m5 black screen issue ....... it seems that many people going to say goodbye to sony forever pathetic situation...
sony support is out of words ....