Hi,
I'm hoping someone can help me, my partner has an Xperia play running on android 2.3.4
He deleted some apps and now play store is running properly, and nor are a load of other apps. One app he deleted was google talk, which we haven't been able to get back, we have tried reinstalling it through apk files but they won't open on the device it just says error loading file.
The actual error we're getting is:
Error while retrieving information from server. [RPC:S-7:AEC-0I44J]-CLSE-RIATW
I have found a lot of solutions for the first part of the code which hasn't help such as clearing this data and cache and that uninstall reinstall restart, force stop, downloading apk files, rooting the phone and doing this and that. But nothing's working, so it must be mostly a problem with this whatever the second part of the code is CLSE-RIATW which I can't find anything about online. So I'm hoping there's a genius out there who might now what the issue is?
I also keep getting the message google talk authentication failed, please log in, but as I said above he deleted it, and we cannot find it anywhere in the phone.
Thank you
If deleting app data/cache or factory reset doesn't help, the best way is to reflash the firmware.
Sent using XT1562 - Resurrection Remix/Ultra Kernel
Thanks could you possibly tell me how I would do that?
PC Compqanion should have Repair function. It will download needed files.
Or You can use Flashtool and ftf firmware: how-to:
http://forum.xda-developers.com/showthread.php?t=2054486
Of course You don't need to flash 4.0.2.A.0.62, which is provided in the tutorial, but for other firmwares You will need to look for ftf files in internet or use XperiFirm to download them.
I think the best one is 4.0.2.A.0.58 Enhanced (v1, v2 or v3 makes no difference, but I prefer v2).
Related
THE PROBLEM
You can skip this part...
please help me
i have an error 403 when trying to download or update ANY application from play store, well the problem is only occur whenever i use 3g connection but when i use wifi connection there is no problem (but i really want to use my 3g connection).
for example when i tried update my angry bird space free edition the error message is : Update for "Angry Birds Space" could not be downloaded due to an error.(403)
and if i tried to download new app for example "dog vs cat" here is the error message : "Dog VS Cat" could not be downloaded due to an error.(403)
i live in Indonesia and using THREE as my provider
-Rooted and bootloader unlocked
-Model number : R800i
-Android version : 2.3.4 (stock rom)
-Baseband version : 8x55A-AAABQMAZM-203028D-56
-Kernel version : 2.6.32.9-DooMKernel [email protected] #14 (but it's seems it's not the kernel problem)
-build number : 4.0.2.A.0.42
i already tried to uninstall google play store update, but when it's automaticaly updated to "Google Play Store" the problem still occur.
(I tried to download from the old market but still the problem occur but without the error message just suddenly the download notification disapear)
and i already tried cleared the cache and data of both the Google Play Store app and the Download manager.
oh and dalvik cache too
i already tried delete the account.db and add it back, i already tried to use my sister google accout.
and even maybe i tried something that even i can't remember
i don't know what to do anymore i already google it and ask the google play support team but they said this :
"Thanks for following up and for providing those additional details about
the issue you're experiencing on Google Play. In reviewing the information
you've provided as well as our records, it appears that this issue is
related to the fact that you're not using the authorized ROM that came
with your device.
Using any ROM besides the factory default may cause the device to have
limited functionality and may cause unexpected behavior with the Google
Play Store app. Unfortunately, we won't be able to troubleshoot this issue
further because the issue appears to be unique to the way your device is
configured, and we can't recreate the issue with our devices here.
To resolve the issue, I recommend using the authorized Android operating
system provided by your manufacturer that can be obtained from their
website or your carrier."
must i go back to stock kernel?? but i love doomkernel and i'm still think that is not the kernel fault, because other user experience this too without doom kernel.
i already search and tried some of the solutions here, but still nothing work for me
please help and sorry for my baaaaaaaaaaaaaaaaaaaaaaaad english
Click to expand...
Click to collapse
"If you are using 3 network and live in Indonesia and unable to download from play store because 403 error... Read on..."
SOLUTION
For those in the future who is still struggling with this problem this is the solution based on the comment in this post :
"Delete the proxy in the access point setting"
That's it! Thanks this guys please
khurra said:
Delete the proxy in acces point setting, i'm using 3 operator too and its really work
Click to expand...
Click to collapse
tama_dc said:
exactly same situation with OP, live in Indonesia and use 3 network, the solution work for me though is deleting the proxy in APN setting, clearing cache + data for play store app, removing google account + reconnect account again..
still don't know where the exact problem lies, but at least solved for my phone.. thanks..
Click to expand...
Click to collapse
Click to expand...
Click to collapse
POSSIBLE EXPLANATION
As this guy said this is probably a Indonesian 3 operator fault
infernalMan said:
whoa thanks dude.
i've been searching for this.
my friend of mine experiencing this too.
tried to remove proxy and its work.
so its 3's bug i think.
Click to expand...
Click to collapse
so maybe best to use some Indonesian language to help other Indonesian here
"Hapus pengaturan proxy di bagian Access Point" kalau masih ada yang mau di tanya silakan saja
If your problem still persist please read the rest of the thread, and feel free to ask if you need some help
Try to wipe your cache and dalvik cache. I read somewhere that that might help.
Thanks
but i already tried that's still no hope
Have you tried clearing the market's data then rebooting?
To me it sounds like you accidently deleted a protocol, backup transport, sim toolkit - a system file that manages those things -
while you were uninstalling bloatware or so. Have a check for it
jacklebott said:
Have you tried clearing the market's data then rebooting?
Click to expand...
Click to collapse
Already tried that still nothing
i clear dalvik cache, wipe cache from recovery, and then reboot the device still nothing
sashake said:
To me it sounds like you accidently deleted a protocol, backup transport, sim toolkit - a system file that manages those things -
while you were uninstalling bloatware or so. Have a check for it
Click to expand...
Click to collapse
hmmm i don't understand what you meant can you please tell me a "how to" thanks in advanced
Uninstall update and let it update again. When I have error (eg it shows downloading but it isn't downloading for few minutes) I will always do this.
Sent from my awesome Xperia Play
harunakaze said:
please help me
i have an error 403 when trying to download or update ANY application from play store, well the problem is only occur whenever i use 3g connection but when i use wifi connection there is no problem (but i really want to use my 3g connection).
for example when i tried update my angry bird space free edition the error message is : Update for "Angry Birds Space" could not be downloaded due to an error.(403)
and if i tried to download new app for example "dog vs cat" here is the error message : "Dog VS Cat" could not be downloaded due to an error.(403)
i live in Indonesia and using THREE as my provider
-Rooted and bootloader unlocked
-Model number : R800i
-Android version : 2.3.4 (stock rom)
-Baseband version : 8x55A-AAABQMAZM-203028D-56
-Kernel version : 2.6.32.9-DooMKernel [email protected] #14 (but it's seems it's not the kernel problem)
-build number : 4.0.2.A.0.42
i already tried to uninstall google play store update, but when it's automaticaly updated to "Google Play Store" the problem still occur.
(I tried to download from the old market but still the problem occur but without the error message just suddenly the download notification disapear)
and i already tried cleared the cache and data of both the Google Play Store app and the Download manager.
oh and dalvik cache too
i already tried delete the account.db and add it back, i already tried to use my sister google accout.
and even maybe i tried something that even i can't remember
i don't know what to do anymore i already google it and ask the google play support team but they said this :
"Thanks for following up and for providing those additional details about
the issue you're experiencing on Google Play. In reviewing the information
you've provided as well as our records, it appears that this issue is
related to the fact that you're not using the authorized ROM that came
with your device.
Using any ROM besides the factory default may cause the device to have
limited functionality and may cause unexpected behavior with the Google
Play Store app. Unfortunately, we won't be able to troubleshoot this issue
further because the issue appears to be unique to the way your device is
configured, and we can't recreate the issue with our devices here.
To resolve the issue, I recommend using the authorized Android operating
system provided by your manufacturer that can be obtained from their
website or your carrier."
must i go back to stock kernel?? but i love doomkernel and i'm still think that is not the kernel fault, because other user experience this too without doom kernel.
i already search and tried some of the solutions here, but still nothing work for me
please help and sorry for my baaaaaaaaaaaaaaaaaaaaaaaad english
Click to expand...
Click to collapse
uninstall that play store.. and download this one http://forum.xda-developers.com/archive/index.php/t-1541177.html
hope it will fix your problem..
Reflash the Gingerbread Google Apps zip file. Mine did the same a while back and a flash fixed it
@harunakaze
What I meant was f.e. When I delete the 'SIM Toolkit' via Titanium backup. The 3g service won't work anymore. WIFI is still up and running great, I can also switch 3G on, but it won't ever give a service cause the SIM Toolkit is deletet.
Maybe you have accidently deletet such a backup service / transport protocol. So the downloading from the App store become impossible .
Whoaa thanks for the reply guys
i'm gonna try it all first, then i'm gonna post it here
i'm a little busy now
Well, i already tried allllllllll of it but still nothing workkssssss! this make me
hmmm but now sometimes i got an error 927 instead of 403 what is it?
and what is baseband?
doomlord say in his post "for optimal results it is HIGHLY recommended to use -36 baseband with corresponding libs... " what does that mean?
btw i tried to factory reset my phone, and finally i choose to install the gin2ics rom and i love it but the problem still there
and now i think about using alternative market for my phone any suggestion what market should i use? i want the best one (like amazon, opera mobile app store, fireplace market, etc )
sorry for bad english
It seems that Google Play need really good connection to download apps.
I made a trial, using same wifi connection but with different setting on router, that is the bandwith limiter.
One without limitation simply download the apps, and with 128kbps limitation the phone always fail to download with the same error message.
Also downloading from GPRS and bad 3G connection can make the same failure.
Delete the proxy in acces point setting, i'm using 3 operator too and its really work
error 403
try to use your vpn settings configure it,or any 3 rd party app.same problem i had with yours before now playstore is working fine.its a network thing i might say that causes the problem.freee vpn servers are everywhere...browse
exactly same situation with OP, live in Indonesia and use 3 network, the solution work for me though is deleting the proxy in APN setting, clearing cache + data for play store app, removing google account + reconnect account again..
still don't know where the exact problem lies, but at least solved for my phone.. thanks..
tama_dc said:
exactly same situation with OP, live in Indonesia and use 3 network, the solution work for me though is deleting the proxy in APN setting, clearing cache + data for play store app, removing google account + reconnect account again..
still don't know where the exact problem lies, but at least solved for my phone.. thanks..
Click to expand...
Click to collapse
Thanks a lot!!!!:good::good::good:
tama_dc said:
exactly same situation with OP, live in Indonesia and use 3 network, the solution work for me though is deleting the proxy in APN setting, clearing cache + data for play store app, removing google account + reconnect account again..
still don't know where the exact problem lies, but at least solved for my phone.. thanks..
Click to expand...
Click to collapse
thanks brother and its work
khurra said:
Delete the proxy in acces point setting, i'm using 3 operator too and its really work
Click to expand...
Click to collapse
Nice it work....
Thx for solution,now my note back to normal
khurra said:
Delete the proxy in acces point setting, i'm using 3 operator too and its really work
Click to expand...
Click to collapse
whoa thanks dude.
i've been searching for this.
my friend of mine experiencing this too.
tried to remove proxy and its work.
so its 3's bug i think.
Symptoms
Google Play Services Error - receiving a message " An Application Requires and Update"
when trying to use "Update" , I get "Package file was not signed correctly. Uninstall the previous copy of the app and try again"
when trying to "Deactivate" i get "This app is a device administrator and must be deactivated before uninstalling"
this is now affecting other apps (Google Keep, Hangouts, etc)
I talked to Google already ,cleared download manager, did factor reset twice, no avail, same issue. their recommendation is to contact Asus
Yesterday I unlocked and rooted the tablet, same issue.
Any suggestions? I downloaded "com.google.android.gms.apk" but the system does not let me install it
Thank you in advance , I am stuck for over 3 weeks
You can try going into the Google Play Services app, then force stop, clear cache and clear data. This may do it.
What you may need to do, what I've had to do, is delete the Google account off your device, then add it back. (A reboot in between couldn't hurt.) Why this happens, I don't know.
I suggest to flash a factory image, may be, there is something destroyed in the firmware ...
Just wondering....
EngChi said:
Symptoms
Google Play Services Error - receiving a message " An Application Requires and Update"
when trying to use "Update" , I get "Package file was not signed correctly. Uninstall the previous copy of the app and try again"
when trying to "Deactivate" i get "This app is a device administrator and must be deactivated before uninstalling"
this is now affecting other apps (Google Keep, Hangouts, etc)
I talked to Google already ,cleared download manager, did factor reset twice, no avail, same issue. their recommendation is to contact Asus
Yesterday I unlocked and rooted the tablet, same issue.
Any suggestions? I downloaded "com.google.android.gms.apk" but the system does not let me install it
Thank you in advance , I am stuck for over 3 weeks
Click to expand...
Click to collapse
I am not sure that I have any clever answers right now, but to clarify the problem, is this with Google Play itself not letting you update or install anything (without producing this error message) or is it a specific app that you are trying to update which is the only one resulting in this error?
weezlerox said:
I am not sure that I have any clever answers right now, but to clarify the problem, is this with Google Play itself not letting you update or install anything (without producing this error message) or is it a specific app that you are trying to update which is the only one resulting in this error?
Click to expand...
Click to collapse
It is both
a) Google Play Services require an update (which refuses to install)
b) com.google.android.keep (Google Keep) requires an update (otherwise not letting to open -" This app won't run unless you update Google Play Services"). when trying to update it takes you to the same screen for Google Play Services update which fails.
If it helps, the store shows me 4.0.34 section under "What's new" which I think is not the latest Google Play Services apk
Thank you
tried both...
Pandae said:
You can try going into the Google Play Services app, then force stop, clear cache and clear data. This may do it.
What you may need to do, what I've had to do, is delete the Google account off your device, then add it back. (A reboot in between couldn't hurt.) Why this happens, I don't know.
Click to expand...
Click to collapse
I tried both (multiple times), as installed by Google Support and forums
a) removal of all accounts
b) reset to factory image.
c) force stop, cache/data clear
same issues
any other thoughts guys? is custom ROM by only answer?
if it helps, this is an LTE tablet
How about this?
EngChi said:
I tried both (multiple times), as installed by Google Support and forums
a) removal of all accounts
b) reset to factory image.
c) force stop, cache/data clear
same issues
any other thoughts guys? is custom ROM by only answer?
if it helps, this is an LTE tablet
Click to expand...
Click to collapse
Don't know if it is possible but can you get the latest Google Play apk and install it manually?
weezlerox said:
Don't know if it is possible but can you get the latest Google Play apk and install it manually?
Click to expand...
Click to collapse
I tried that too.. with noresults - may be not doing it right.
Used Wugs Nexus Root Toolkit (which I find to be excellent along with instructions) and tried to use ES file explorer to manually copy/load apk - no success.
thank you for trying to help
EngChi said:
I tried both (multiple times), as installed by Google Support and forums
a) removal of all accounts
b) reset to factory image.
c) force stop, cache/data clear
same issues
any other thoughts guys? is custom ROM by only answer?
if it helps, this is an LTE tablet
Click to expand...
Click to collapse
At this point I'd make backups and flash a new ROM (stock or custom LTE). Something's been corrupted that isn't easily fixable, and you'll save time in the end by starting over from scratch.
I would agree that it sounds very much like something is corrupt in the ROM that you currently have; I would have a browse through the appropriate forums and find a new flavour of ROM to flash onto your device.
I have also heard great things about Wug's toolkit but have yet to use it myself.... about all I *need* to change on my N7 right now is root so that I can install a few choice apps that would not run otherwise, but don't want to wipe everything just for the sake of it
removed google+ from my account, solved.
weezlerox said:
I would agree that it sounds very much like something is corrupt in the ROM that you currently have; I would have a browse through the appropriate forums and find a new flavour of ROM to flash onto your device.
I have also heard great things about Wug's toolkit but have yet to use it myself.... about all I *need* to change on my N7 right now is root so that I can install a few choice apps that would not run otherwise, but don't want to wipe everything just for the sake of it
Click to expand...
Click to collapse
for all its worth, I solved it by reflushing factory image and removing google plus entry from my google account. no issues now. thanks to all who helped!
If that is what worked, I am glad you have a working solution I can't take any credit for suggesting what you had probably tried anyway.....
Sent from my LG-P880 using Tapatalk
fix for google play services not updating
Simply had to run the update from
the play store on the web
and click on installed, choose device and click install... voila
this pushed the update to the phone and the update happens :laugh:
Hi all,
I've finally bought an Android phone after years of iOS use, but unfortunately it's a Chinese version and I can't get Google apps to work. I rooted the phone, and tried copying the apk files that I downloaded from apkmirror to the system/app folder using Root Explorer, but unfortunately that didn't work. I also used Google installer which seems to be used regularly in the Xiaomi community, but that didn't work either. Whatever I do, I keep on getting an error message saying "Unfortunately, Google Play services has stopped" over and over again. When I try to log in to the play store I get an error saying that the phone can't connect to the Google server.
I have absolutely no idea what else to try. Does anyone have any suggestions? Any help would be greatly appreciated!
EDIT: Not sure if it's relevant, but I am using Android version 4.4.4 and build number 14.4.A.0.108
Have you tried to flash GApps via recovery?
I'm having trouble downloading any movie onto my Note. I hit download and it just briefly started downloading then pops up "This video couldn't be downloaded" No error number. Have 6GB of space left. I'm able to download it on my chromebook & phone. Anyone have any experience with this?
tallgrasshawk said:
I'm having trouble downloading any movie onto my Note. I hit download and it just briefly started downloading then pops up "This video couldn't be downloaded" No error number. Have 6GB of space left. I'm able to download it on my chromebook & phone. Anyone have any experience with this?
Click to expand...
Click to collapse
Well, i guess you have not had much problems with google, so you may not know how to reset google issues.
I find resetting google krappa is just as problematic as having to reboot windows. Depending on what proggys or updates are used. Ha!
Step one... remove google account. Step 2... in application manager go to all apps and select google video and clear cache, and data and stop app, all in order given.
Step 3 is optional but important as Google Play controls a lot of things that also get corrupted time to time. Do the same reset in google play store.
Once you have reset, start the troubled app, and login using an existing account with google. Once authenticated you should be able to set your settings and use the app.
If by chance you are using a rooted device and are redirecting downloads to SD, it may keep Google Video from saving to SD.
One odd thing that i found with a particular custom ROM that i use... i had to modify my platform.xml even further for media to allow some apps that have odd permissions that request fail to request Media not SD or default storage.
Hope this helps.
Thanks for the help, but it was to no avail. Still can't download. I'm running civato's 4.4.2 build. I wonder if there's some type of missing app/something.
tallgrasshawk said:
Thanks for the help, but it was to no avail. Still can't download. I'm running civato's 4.4.2 build. I wonder if there's some type of missing app/something.
Click to expand...
Click to collapse
Ah, well it may be the kernel... I could never mirracast with his 4.4.2 build, but able to do so with his 4.2.2 build. Don't do Google Video so I can't verify on my build, but most everything else for streaming.
Were you able to download before you updated google video? I have found a number of apps breaking as of this year. Some I may never update because of Marshy Mellow compatibility. Too tired of correcting by restoring by backup , so I just wont bother doing updates anymore.
You can try Boeffla kernel 2.6 it is very stable and does work on stock and modded Touchwiz ROMs. If it don't you can always go back to Civato's kernel.
Guys, yesterday is my final day using Whatsapp on this XPERIA PLAY device. Either many method i've follow clean data, cache and reinstall update the Google Playstore is still can't install Whatsapp anymore. Hope someone can help me find the better solution for this please.
Also i've done reflashing the device too but still unable to install it. The download always stuck at 66% with error like my title quote.
And now it shown code -11 for this error.
EDIT: Seem like they have put the newer version yesterday and im able to reinstall back the app at Playstore again.