HELP! McAfee thinks my phone is rooted and locked me out - G3 Q&A, Help & Troubleshooting

So a little background first. Over the past couple of weeks I've been having an issue where my phone just all of a sudden tells me that my sim is not recognized. Usually a power down and back up fixes it, but it's been getting worse and worse. I tried getting a new sim card but that didn't help.
So today the problem occurs again, and when I restart I get a McAffee screen telling me my phone is locked because it's been rooted (it has not). From what I can tell, the only thing it will let me do is enter a pin that I don't know. Do I have any options here, or am I totally bricked? Any help would be appreciated, I'm starting to panic.

Don't worry, your phone till okay.
the last option you can do is hard reset or try to flash stock
Edit: found similar topic here: http://forum.xda-developers.com/showthread.php?t=2796958

Related

issues with bootloader

Hey i hope all is good.
I really need your help. I have a TILT 2 cell phone and by mistake a friend activated the bootloader. Previously the ROM has been updated. the phone got stuck in that screen and the only way to turn it off is removing the battery. so, i try to reboot the phone and it only loads the bootloader with a flash message saying "no image file". ok, i though, the ROM was damaged and after reading a lot in the forums, i followed the instruction to put a new ROM. I connected the phone the the computer and the message in the phone changed to USB and my PC installed the HTC USB Sync driver (but Active Sync does not detect the phone); anyways, i ran the task 29 and a new rom. I was able to see the progress bar in both (PC and Phone) but then the phone reboots and loads again the bootloader. I tried to use the HARD SPL 1.00 as well but it does the same thing after finishing the flash it loads again the bootloader.
can some help me pls?? i'm new in this and the phone is a work tool for me i really need your help.
rgds
You should do the HSPL before flashing a ROM (unless it was already done).
I would try to flash the newest HSPL, then a ROM.
Hi, and thank you for you reply.
I already did it and apparently it flashed the HSPL . Now in the bootloader says SPL 0.85 OliMex; then i flashed the ROM and it showed me the progress bar in both system (PC and phone) but when it finish it booted back to the bootloader. I just noticed that sometimes (after been off for a while) if i turn it on it boots to the rom but it happens randomly and if I turn it back off i just got the bootloader again.
I really need your help pls
jsolanon said:
Hi, and thank you for you reply.
I already did it and apparently it flashed the HSPL . Now in the bootloader says SPL 0.85 OliMex; then i flashed the ROM and it showed me the progress bar in both system (PC and phone) but when it finish it booted back to the bootloader. I just noticed that sometimes (after been off for a while) if i turn it on it boots to the rom but it happens randomly and if I turn it back off i just got the bootloader again.
I really need your help pls
Click to expand...
Click to collapse
Hrm, have you tried doing a task29? Re-flash the ROM after task29.
yes already tried the task 29 and then flash the rom but the same issue...i've been reading a lot of post regarding issue with the bootloader and follow the instruction but nothing seems to work. I even tried the update from the AT&T site but the same issue...i have no idea what else to do
jsolanon said:
yes already tried the task 29 and then flash the rom but the same issue...i've been reading a lot of post regarding issue with the bootloader and follow the instruction but nothing seems to work. I even tried the update from the AT&T site but the same issue...i have no idea what else to do
Click to expand...
Click to collapse
So you've flashed the stock ROM? Have you tried relocking? Probably won't do much, but worth a shot I guess.
When you flash back to stock you flash the stock ROM, then relock, then reflash stock.
Yes, but the issue persisted.
I have noticed something. If i leave the cell phone turn off for a while (hours) and then i turn it on. Most of the time it works and all the things are fin; but as soon as i turn it off and turn it back on the bootloader starts appearing.
So, now i can use the cell but i cannot turn it off or leave the battery died on me...any suggestions?
BTW, thank you very much for your help
jsolanon said:
Yes, but the issue persisted.
I have noticed something. If i leave the cell phone turn off for a while (hours) and then i turn it on. Most of the time it works and all the things are fin; but as soon as i turn it off and turn it back on the bootloader starts appearing.
So, now i can use the cell but i cannot turn it off or leave the battery died on me...any suggestions?
BTW, thank you very much for your help
Click to expand...
Click to collapse
My phone is never turned off. I'm not sure what else to suggest, you've tried seemingly every step that could remedy this problem. Radio firmware probably won't help, but it shouldn't hurt either - you could try a new radio...
hi , this happened to me, solved it by reloading the rom again via sd, once it finish maybe you will see the bootloader screen again, so with stylus pres the reset buttom a few times until the rom boot , this can take several times to make it boot. after revive your cell , do a task29 then reload the rom again then do a hard reset, this happened to my 2 times, and its still alive ,good luck.
Same Problem
Hi,
I'm having the same problem. Installed the latest official ROM from HTC/ATT (gorgeous), and same problem after install. Whenever you try to reboot, it gets stuck in the bootloader screen. The last 50 tries it will not reboot at all, even after removing the battery and hitting the power button. This used to work occasionally.
Any other process anyone knows for getting the device to read the ROM?
Is the phone just worn out?
I suggest you reflash the shipped rom to your device and after the flash finishes and your device begins to boot immediately remove the battery to turn it off before it boots. Then replace the battery and press and hold the Send and End keys and while holding them down press the Power button and follow the instructions to factory reset(hard reset).

HOX won't boot

Hello, i'm sorry that my first post on this forum is an question about my no longer working htc one x. I have been gathering information of this forum for a long time, and allways helped me, but this time i am really stuck. So in advance i thank you for all the help you already have given me
This is what happened
my first HOX had a defect sim reader, was declared DOA so i got a new one, so far so good
but after using the phone for about 2 weeks,
all apps started closing one at a time, untill the phone went black (it was still on, but nothing was working)
at first i tought i installed a bad app, so reset the phone to factory settings.
after i did that it worked for a few days untill the same phenomenon happened again.
this time i reset the settings via the power+volume button boot menu, and in android wiped the SD card.
again it worked for a few days,
untill it all started going haywire.
all the apps i installed the last time where whatssap and dropbox (no games and such)
now i rarely can get my phone to boot, or go into recovery.
when i connect it to my charger it has no red light.
if i get it to boot, i usually cant get past the sim unlock screen.
i have been thinking about returning it, or installing another rom (wich i have done before on my htc desire wich worked great)
problem is, i cant go into android to tick on the usb debug.
sorry for the long post, i'd be really happy if you could help me out in this one.
my htc is from the dutch vodafone provider.
cheers,
Schella
schella said:
Hello, i'm sorry that my first post on this forum is an question about my no longer working htc one x. I have been gathering information of this forum for a long time, and allways helped me, but this time i am really stuck. So in advance i thank you for all the help you already have given me
This is what happened
my first HOX had a defect sim reader, was declared DOA so i got a new one, so far so good
but after using the phone for about 2 weeks,
all apps started closing one at a time, untill the phone went black (it was still on, but nothing was working)
at first i tought i installed a bad app, so reset the phone to factory settings.
after i did that it worked for a few days untill the same phenomenon happened again.
this time i reset the settings via the power+volume button boot menu, and in android wiped the SD card.
again it worked for a few days,
untill it all started going haywire.
all the apps i installed the last time where whatssap and dropbox (no games and such)
now i rarely can get my phone to boot, or go into recovery.
when i connect it to my charger it has no red light.
if i get it to boot, i usually cant get past the sim unlock screen.
i have been thinking about returning it, or installing another rom (wich i have done before on my htc desire wich worked great)
problem is, i cant go into android to tick on the usb debug.
sorry for the long post, i'd be really happy if you could help me out in this one.
my htc is from the dutch vodafone provider.
cheers,
Schella
Click to expand...
Click to collapse
mmh i read about same problem with someone, here on xda, are your bootloader unlocked?
it seems to be a firmware problem, so you can try to install a ruu if it's available, and if it's not, you can try to ask for htc or vodafone to change it with another hox, or you can unlock bootloader and install a custom firmware, hoping that it will not give you the same problem! (unlocking bootloader MAY void all or part of your warranty)>>it depends only from htc... in some country they don't care, in some other, they will not repair it.
aha
glukosio said:
mmh i read about same problem with someone, here on xda, are your bootloader unlocked?
it seems to be a firmware problem, so you can try to install a ruu if it's available, and if it's not, you can try to ask for htc or vodafone to change it with another hox, or you can unlock bootloader and install a custom firmware, hoping that it will not give you the same problem! (unlocking bootloader MAY void all or part of your warranty)>>it depends only from htc... in some country they don't care, in some other, they will not repair it.
Click to expand...
Click to collapse
i believe it is alowed here, but this was exactly my dilemma.. i think i'm going to return it for it is the safest option i guess. Maybe it is an hardware failure. thanks for the reply! my bootloader is locked btw

[Q] no permanent changes to the memory?

hi guys,
my problem is that my nexus reboots randomly every few minutes. I've googled and i tryed a lot, but i think that my problem is another. First of all, i tell you what i've even tryed:
In the time when my nexus is completey bootet I tryed to remove the latest app. If the phone does not reboot in the meanwhile I hoped that after a normal reboot the app will be deleted. BUT after every restart all my apps are still there, even some other changes on the settings or something like that. After the next reboot everything is the same as before (before this strange thing happend)
So i tought that maybe flashing the ROM will help. But there is also the same problem. I did everything to unlock the bootloader and flash the recovery with fastboot. BUT there is the same problem, no changes on the bootloader will be saved, even the bootloader is locked again after reboot. And of course the recoverymod is also not changed/saved.
So now is my question: is this probably an issue of bricked hardware like the memory-manager-unit? I don't have any other ideas I can try to figure out whats going on (or not) on this phone. But before I'll give it to repair I will eliminate the possibility that this is a software issue. So does someone have an idea what else i can do?
Thanks to all answers,
Helme
your emmc is fried if you unlocked your bootloader and it restarted and said it was locked.
im pretty sure there is nothing you can do to fix
I have the exact same issue... is there no way to fix this ?
For emmc repair, check out mobiletech videos.com. They also have a YouTube channel.
Sent from my Verizon Gnex
Yea

Your device is corrupt ... Red warning

I know that this issue has been discussed several times here on the forum, but I couldn't find a solution for my situation. So, kindly bear with me.
I was talking on the phone when it slipped and fell down to the ground. When I lift the device, the screen was fine but the touch was not working. I couldn't draw the lock pattern or type the password or anything. I restarted the device several times but without success.
I found a youtube video on how to open the device to check the screen flat cable. I opened the device and checked the cable. It was a little bit loose, I secured it and put everything back. I turned on the device and the screen worked, but it gave the message "Your device is corrupt ..." (Red warning).
The google support forum said that this warning is due "tampering" with the OS. This is not my case because simply, I don't know how.
I tried "Factory Reset" several times, but wasn't successful. The device keeps showing this warning and when I continue, it works for half an hour or so before it restarts again, and so on.
My problem now is that I don't know if this is a hardware or software problem.
I really appreciate all your help and support.
Best Regards,
mwahid
mwahid said:
My problem now is that I don't know if this is a hardware or software problem.
I really appreciate all your help and support.
Best Regards,
mwahid
Click to expand...
Click to collapse
That is what shows up on every boot after you unlock the bootloader. There may have been a short circuit of some kind and was viewed as tampering. It affects nothing in the way your phone operates but affects warranty.
If it is really bothering you, you can try to flash the factory image and relock the bootloader. Then re-unlock the bootloader to see if that gets rid of the problem. However, as stated above it does not affect how your phone operates; so personally I would just leave it.
Thanks for your reply.
The problem is that the device is not working properly. It keeps restarting every half an hour or so and sometimes it hangs even when I am not using it.
I checked the bootloader from the fastboot menu and it is locked. I didn't try to unlock the bootloader or reflash the device. This message appeared only after I opened the device to fix the screen.
I will try reflashing the factory image and see what will happen.
Thanks again for your help.
I followed this guide to the letter, but the problem is still the same. The phone works for a few minutes then suddenly restarts and displays the message "Your device is corrupt ..." (Red warning)
I really appreciate any ideas.
Thanks
Hello again,
Could a hardware malfunction be the cause of this problem?
I just want to know so I can evaluate my option whether to fix it or buy a new one.
Thanks,
mwahid
Im haveing the same problem but i never drop it or open it its did not boot half the time now its having none of it its will not even turn on so gg LG.

Completely messed up ROM

Heya folks,
So my HTC 10 just randomly crapped out on me a few weeks ago. Been trying a few things to try to flash a new ROM on there, but I'm not having much luck and need advice. I was using my phone like I would any other time and all of a sudden the phone froze and restarted, but when it restarted it was taking forever to load back up (was just stuck at the HTC logo). I tried turning it off and on again and realized the thing was bootlooping on me. It wouldn't boot into system, download, recovery, nothing.
Now, here's the issue. My phone's S-ON and the bootloader is Locked. I've never done anything to the software on it before (but for some reason the software status is "Modified", which is weird. I did buy this phone used, so that could mean something, but I've never seen a modified software status on a bootloader that was not unlocked). The symptoms are pretty weird. I tried flashing the ROM using an official HTC RUU EXE, but the thing keeps saying that my phone is below 30%, and when I charge the phone it always starts charging at 22% (all the more reason I think the software is just completely kaputs). I found this thread where people were talking about the SD Card solution, but I'm quite sure the only way this would work is if my bootloader is unlocked.
So what do you guys think? Am I in a catch 22? Am I missing something? Any and all replies or questions would definitely help.

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