Please help me fix my Verizon HTC m9 on lollipop 5.1. It keeps randomly restarting itself about 10 times a day.
ronnieshane1 said:
Please help me fix my Verizon HTC m9 on lollipop 5.1. It keeps randomly restarting itself about 10 times a day.
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You can try to clear cache first.
Turn the HTC One M9 offPress and hold the Volume Up, Power and Home buttons at the same time until the Android logo shows up and the phone vibratesThen let go of the Power button and continue to hold the other buttonsUse the volume buttons to scroll down to highlight Wipe Cache PartitionPress the Power buttonScroll down to Yes and press the Power buttonScroll to Reboot System Now and press PowerYour HTC One M9*will reboot with a cleared system cache
If this doesn't work, back up everything you need, and do a factory reset. This will erase everything and restore the phone to how it comes out of the box.
Sent from my HTC One_M8 using XDA Free mobile app
ronnieshane1 said:
Please help me fix my Verizon HTC m9 on lollipop 5.1. It keeps randomly restarting itself about 10 times a day.
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I had this exact problem when my phone upgraded to lollipop. I tried everything, cleared cache, did factory wipe, deleted several apps, and finally called up verizon and got a replacement. The replacement phone did the same thing though.
Finally after uninstalling apps 1 at a time, I found out that Screenwise Trend Panel was the app that was causing my phone to restart several times everyday randomly. After I uninstalled it I have never had a random reboot again. I'd suggest uninstalling your apps 1 at a time and wait until it randomly reboots again and try and find the culprit.
My Verizon M9 One (purchased in December, 2015) started doing this in Februrary or March. I tried wiping the cache and a factory reset to no avail. HTC sent me a replacement phone in the beginning of April and it started doing the same exact thing about 2 weeks ago. I contacted HTC again and they suggested starting in Safe Mode, and it does it there too.
I'm back in touch with HTC about it and have had it escalated. I don't want yet another M9 One that's going to start doing the same thing after another 3months resulting in another PITA phone migration. So I'm going to try to get them to compensate me to buy myself out of my Verizon device contract, and if they won't do that, send me a replacement device of a different model.
Dave
Related
My note 4 randomly freezes and goes to black. It also randomly restarts, gets stuck, and then restarts again. It's very annoying, if I want to check something, I hit the home button and the phone is frozen on the lock screen. Random apps are also crashing but instead if just closing the app my phone's screen just shuts off and I can't get into the phone for at least a minute. I don't know what the problem is and I really don't want to factory reset my phone.
I would pull the battery and take out the SD card (if you have one) and sim card and boot it up and see if that helps.
If u r using de-bloatware app then try restoring all the apps.
Factory reset, don't install anything and see if it continues. Then start installing a couple of apps till it happens again, try to identify the offending
App.
Same here.. Just started happening 2 weeks ago.. I have yet to find the offending app. ****ing ATT and their ****ty note 4 ughhhh
Happening to me too. Even after factory reset, and in Safe mode. I think it is from the June 16, update. I plan on taking it in to the att store and having them flash the new update to the phone. Thinking maybe my over the air update got screwed up somehow.
I put mine on ultimate power saving mode at night to keep it from dying since I forgot my charger. When I woke up, I tried to turn off ultimate power saving mode, but the option was gone. I rebooted and it got stuck at the att boot logo. I took it to the att store and they said I'd have to file a claim on insurance and that they can't fix it.
I cane home and connected it to adb to see if I could back up my files. Without sending a command to it, it wiped itself and factory reset. I lost everything, but since then I have had no issues.
Mine started doing this a couple of weeks ago. Factory reset twice, sd card out. Still doing it. Had to go back to note 3. With sd card and sim card out it seems to work ok on WiFi only.. No stuttering or force closes since?
Sent from my SAMSUNG-SM-N910A using XDA-Developers mobile app
Mine was doing the same thing. Turns out the battery was taking a crap. New battery and no more issues. For myself at least.
Mine is unusable. It boots into download mode half the time after factory reset. When I get it to boot up it only lasts for 15 minutes then resets again and gets stuck
Sent from my SM-N920I using XDA-Developers mobile app
Black89 said:
Mine is unusable. It boots into download mode half the time after factory reset. When I get it to boot up it only lasts for 15 minutes then resets again and gets stuck
Sent from my SM-N920I using XDA-Developers mobile app
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Try what I did accidently. Connect to your pc. Boot into recovery lode and see if you can connect with adb. Then connect to with adb sideload and let it sit there. Maybe send a few commands and see if it will do like mine. It might get it to unhang. You might lose everything if it restores, but it might do like mine.
insanoshaman said:
Mine was doing the same thing. Turns out the battery was taking a crap. New battery and no more issues. For myself at least.
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Mine mostly ok, albeit chained to at&t FIRMWARE, but I do get an odd eeror: when in a call the phone will make a a keypad tone,as though I'm leaning on the keypad [not], often mid-Bluetooth handsfree calls. It last 2-4 seconds, long enough to interrupt the flow of a call. anyone ?
I have had tons of apps update as of late. I too am experiencing lag, lock ups, black screen. I thought I was alone.
Had a friend's Note 4 do the same only he was on Sprints network. He was not rooted and on MM. I tried a factory reset and it helped for an hour or two then it went back to random rebooting or apps freezing. I tried flashing factory software through ODIN. It was good for an hour then went back to random reboots and apps freezing. I tried another ODIN flash without restoring any of his apps and the same thing happened. I tried changing the battery and that wasn't it, I removed the SD card and that wasn't it either.
He had to take it to Sprint and they ended up just giving him an S7.
Sent from my SM-G925P using XDA-Developers mobile app
I started having this problem just after the update. I tried to switch the battery out and tried to take SD card out. I factory reset it about 3 times now. Nothing has solved it.
I took it into AT&T, and even though I'm not under warranty anymore (had phone for almost 2 years now), they worked with me and ended up giving me a new s7.
I suggest you go talk to AT&T because this is a problem with all AT&T Note 4's. Tell them you want it fixed and talk to the managers and get them to contact the corporate help desk. Don't leave without them fixing it. You paid $900 for this phone.
Gave you a new S7? Or swapped it out on a next contract?
dave30534 said:
Gave you a new S7? Or swapped it out on a next contract?
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I did not pay a dime. But you have to show them that it freezes and crashes even after they factory reset it
Just left an [email protected] store. He looked at me like I had 3 heads. He had never heard of such. Will call corporate and work my way down.
I did hold a S7 edge.... it was a thing of beauty and speed. No ir though... it's why I like note 4
Works without sim
I've had the exact same issues, (Galaxy Note 4 on AT&T). Tried factory reset, wiping cache, re-flashing with odin, removing SD card, removing apps, multiple batteries, etc.... the only thing that has worked so far is removing the SIM card. It runs flawless without it. Currently using my S3 for calls and text and use the note 4 like a giant iPod touch on wifi only. Hoping this is a software issue AT&T will correct but knowing them..... best bet is probably to wait until August and get the new Note 7.
Why not try the MM update that is out right now, it´s not an OTA but by just renaiming the file to update.zip, putting it in your ds card and applying it through recovery you will have a practically new phone, it´s worth the try.
I´m ruuning it and it´s been great so far, no bugs, no errors.
Hello. Basically,the problem is with the flashlight,when I turn it on at the quick settings menu,the phone freezes and the only thing I can do is restarting phone via holding power button. Today I tried taking video with flashlight and phone also froze. I updated to Nougat and the problem is still here. The only thing is, I don't actually know if the problem was here when the phone had 6.0. MM out of the box, I did not test the flashlight and updated to 6.0.1.. Phone is not freezing when I take photos at night with flashbulb.
The phone is 2 days old, it's basically brand new.
Ah, I forgot to tell,I did factory reset twice and started from fresh,also wiped cache partition and nothing has changed.
crispyz said:
Hello. Basically,the problem is with the flashlight,when I turn it on at the quick settings menu,the phone freezes and the only thing I can do is restarting phone via holding power button. Today I tried taking video with flashlight and phone also froze. I updated to Nougat and the problem is still here. The only thing is, I don't actually know if the problem was here when the phone had 6.0. MM out of the box, I did not test the flashlight and updated to 6.0.1.. Phone is not freezing when I take photos at night with flashbulb.
The phone is 2 days old, it's basically brand new.
Ah, I forgot to tell,I did factory reset twice and started from fresh,also wiped cache partition and nothing has changed.
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Happens sometimes with me too
If anyone provides a WORKING solution. I'll give 5 thanks
This random freeze issue is bugging me a lot .. because I can't use my phone to the fullest because of this random freeze
(Please ignore grammatical mistakes if any )
crispyz said:
Hello. Basically,the problem is with the flashlight,when I turn it on at the quick settings menu,the phone freezes and the only thing I can do is restarting phone via holding power button. Today I tried taking video with flashlight and phone also froze. I updated to Nougat and the problem is still here. The only thing is, I don't actually know if the problem was here when the phone had 6.0. MM out of the box, I did not test the flashlight and updated to 6.0.1.. Phone is not freezing when I take photos at night with flashbulb.
The phone is 2 days old, it's basically brand new.
Ah, I forgot to tell,I did factory reset twice and started from fresh,also wiped cache partition and nothing has changed.
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Exchange the phone for a replacement.
Sent from my Nexus 5X using Tapatalk
Hello guys,
I just bought a brand new A5 2017 from a carrier centre and it restarts on an almost hourly basis. It works for maybe 1 or 2 hours normal, and then restarts by itself. When it boots up, I get messages of random apps crashing and then it restarts again. Once it restarted within minutes of each boot. I don't know the reason for this.
I have tried hard reset, soft reset, even flashing an AP firmware from Germany (I'm from Bosnia and Herzegovina), but with no luck. The phone just restarts when it wants.
Also tried safe mode, the same problem persists.
Any advice?
Memovic said:
Hello guys,
I just bought a brand new A5 2017 from a carrier centre and it restarts on an almost hourly basis. It works for maybe 1 or 2 hours normal, and then restarts by itself. When it boots up, I get messages of random apps crashing and then it restarts again. Once it restarted within minutes of each boot. I don't know the reason for this.
I have tried hard reset, soft reset, even flashing an AP firmware from Germany (I'm from Bosnia and Herzegovina), but with no luck. The phone just restarts when it wants.
Also tried safe mode, the same problem persists.
Any advice?
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Try stock recovery and do factory reset. Vol. up, home and power buton. Btw. i think they are selling sh.t to eastern Europe (im from Croatia). I had bootloop on second day with A5 (2017). CPU was hot as hell. Recovery did not work, only desplaying error. But after 4-5 reset it came to normal. I was sending error log to samsung, they never answerd.
mcvisster said:
Try stock recovery and do factory reset. Vol. up, home and power buton. Btw. i think they are selling sh.t to eastern Europe (im from Croatia). I had bootloop on second day with A5 (2017). CPU was hot as hell. Recovery did not work, only desplaying error. But after 4-5 reset it came to normal. I was sending error log to samsung, they never answerd.
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I did the reset with the vol up, home and power button about 5 times, and I still run into restarts. I really like the phone and wouldn't turn it back unless I had to. Do you have any more advice? Thanks!
Memovic said:
I did the reset with the vol up, home and power button about 5 times, and I still run into restarts. I really like the phone and wouldn't turn it back unless I had to. Do you have any more advice? Thanks!
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Dont know. Try to turn it off and restart him after few hours.
Any news?
mcvisster said:
Any news?
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Yes. After a gazillion factory resets (soft and hard), I performed a repair (initialization, if that's what the Smart Switch calls it) of the phone through the Smart Switch. It booted up and all was well until it restarted again. Next thing that I did was: wipe everything via a hard reset, and then repair the phone through Smart Switch. This was about 2-3 hours ago. Did run into 2 crashes (Google Play Services and Chrome) but I think it was related to the syncing, but no restarts and I hope not in the future.
Im glad to hear that. That was a softweare problem.
mcvisster said:
Im glad to hear that. That was a softweare problem.
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Just to give you an update. Unfortunately, the phone restarted again today, so I returned it to the carrier. They said they will send it for testing, and that I will most likely get a new device. Seems that it actually wasn't a software problem; my guess is that EMMC has a fault.
Memovic said:
Just to give you an update. Unfortunately, the phone restarted again today, so I returned it to the carrier. They said they will send it for testing, and that I will most likely get a new device. Seems that it actually wasn't a software problem; my guess is that EMMC has a fault.
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Good you did not go for root.
Hello all,
My Pixel XL randomly started resetting on its own and then gets stuck in a bootloop. It used to reset 1-3 times a day a do this (Its been going on about a week now), but the last couple of days its been doing this several times an hour. I can get it to stop the bootloop and finishing turning on by pressing the power button a bunch during the loop, but it will shortly reset and start the bootloop.
I can't even power my device off, because before it can finish powering down, it will reset into the bootloop. I have contacted Google, and they weren't much help. They said they can send me a new device, but it will be a week or two. Any suggestions on what I can do in the meantime to try and fix this? I've already done a factory reset and that did not help.
Thanks!
This keeps happening to me. Any luck finding a fix?
Same here. I updated to the latest patch a few days ago and now my Pixel (not Pixel XL) goes through bootloop a few times a day...
I've had similar issues with my Pixel XL recently. It started with a random reboot, after which it just ran really slowly, with apps telling me they weren't responding or the whole thing just freezing up. Shortly after that it went into a boot-loop (boot, input PIN to unlock, screen freezes, auto reboot, rinse/repeat).
For me, a factory reset would solve the issue for a couple of days then it was back to the same problems.
I returned mine to the shop this weekend, and they have sent it off for repair/replacement; in the meantime they've given me a basic Android loan-phone.
Sorry; I'd like to tell you I had a fix for this, but I just wanted to say that I too experienced this issue and simply took it back for replacement/repair. I guess it depends where you bought it (I got mine SIM-free from a shop in the UK) for them to offer something else to tie you over.
In the last few weeks my normally totally reliable Pixel 2 XL has started switching off or restarting. It never happens when I'm using it and it's always when it's in my pocket. It can happen if I have full charge or anything inbetween. The phone is now just out of its 2 year warranty period and it's highly probable that the issue is down to the battery needing replacing. I've tried factory resetting but this hasn't helped.
However I was wondering if there's an application that I can pull logs from it to see why the phone is switching off and rebooting? As once I factory reset my phone it just installed all my old apps, so if one of these is the culprit the problem will still occur.
Thanks.
Zammo76 said:
In the last few weeks my normally totally reliable Pixel 2 XL has started switching off or restarting. It never happens when I'm using it and it's always when it's in my pocket. It can happen if I have full charge or anything inbetween. The phone is now just out of its 2 year warranty period and it's highly probable that the issue is down to the battery needing replacing. I've tried factory resetting but this hasn't helped.
However I was wondering if there's an application that I can pull logs from it to see why the phone is switching off and rebooting? As once I factory reset my phone it just installed all my old apps, so if one of these is the culprit the problem will still occur.
Thanks.
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This has been happening to me too!
Especially when inputting Wi-Fi passwords.
As an update to this, my phone totally died the other week. I can just about get it into the Android boot screen when holding volume down and the power buttons when its chagring. But if I select retart or developer mode it flicks on the Start up splash screen and then powers down. I now can't even sell it for spares or repairs as I can't factory reset it!
In the mean time I've 'borrowed' a crappy works phone and I'm impatiently waiting for Google to release the Pixel 4A.