Google play music stops the playback while screen is off - G3 Q&A, Help & Troubleshooting

Hi guys, since 6.0 update, when I listening to music on the go with play music, and I leave my phone untouched for a few minutes, the music stops playing for a few seconds or even longer.
Could It be the doze, that's messing with play music or something different. Did a clean install yesterday and the problem's still there.
Any ideas?
Thx.

Have you tried to ignore battery optimisation for Google play music?

Tried this on my phone after running into the same issue. Worked great, no more pausing!

Hey,
Ive been having a similar issue in my new phone. I've got the Huawei Mate 8, I've tried to disable battery optimisation for Google Play Music. But it seems that it is not possible for Play Music (it is not listed in the "ignore optimisation" app list.
Is there another way to do this? Is there a reason that "ignore optimisation" is not available for Google Play Music?
Thanks for any help.

Hi, I'm having the same issue with my phone (LG G3). I turned off the battery optimisation for the app and it seemed to resolve it but it's actually still doing it again. Any idea what else I may need to do? Not finding any answers no matter where I look. Thanks!

Related

[Q] Backup playlists from crashing Google Play Music app?

Hi! I used Google Play Music app great for months.
Today, I opened it. It didn't find any of my music, except the one song I bought from Google Play (all the music is still on the phone, taking up 6GB of space). Consistently, the app will crash about 10 seconds after I open it. It will lock up and then a few seconds later display "Unfortunately, Google Play Music has stopped."
Any ideas of what's up?
And, if not, I guess uninstall/reinstall is the best option. Do you know if the "thumbs up" / ratings are saved somewhere if I uninstall/reinstall it? Basically, are the playlists backed up somewhere?
Thanks in advance,
P.S. Stock, no root.
ikjadoon said:
Hi! I used Google Play Music app great for months.
Today, I opened it. It didn't find any of my music, except the one song I bought from Google Play (all the music is still on the phone, taking up 6GB of space). Consistently, the app will crash about 10 seconds after I open it. It will lock up and then a few seconds later display "Unfortunately, Google Play Music has stopped."
Any ideas of what's up?
And, if not, I guess uninstall/reinstall is the best option. Do you know if the "thumbs up" / ratings are saved somewhere if I uninstall/reinstall it? Basically, are the playlists backed up somewhere?
Thanks in advance,
P.S. Stock, no root.
Click to expand...
Click to collapse
No idea how to save/recover playlists, so I said fudge it. Uninstalled, reinstalled: nothing.
Found out you can call Google for support on Play apps: http://support.google.com/googleplay/bin/request.py?contact_type=contact_policy&policy=apps
They don't know what's up, either, but they're investigating and will get back.
Will update when I hear,
Just heard yesterday:
"We're aware of an issue with the Google Music app and are working on a fix. This issue will be resolved in the next update release."
Yeah! You go, Google!
Well, I got tired of using other players, so I diagnosed some more.
I removed all my music, edited since tags of the FLAC files I had, and imported my music back, but into my SD card this time.
Now, Google Music works perfectly! Unsure on the problem or whatever Google is attempting to fix, but it's all solid now.
Had similar issue but got so bad i reflashed rom and gapps lol, turn music up in the music app caused music fx to stop, then music app stopped then settings stopped then launcher stopped, even third party apps stopped like audio manager and doubletwist. Had been playing with pimp my rom app so thought maybe that and its interaction with my PA rom (v2.99b6) (thanks to molesarecoming) was a possible cause, but i did update google music yesterday so maybe it was that. After reflash all seems ok now no glitches, made me have a full noob panic attack though so thanks google
sent via xda app from my yakju gnex 4.2.1 paranoid android 2.99 beta 6

maps and google music trouble

i've noticed that since updating to jellybean my google play music only works for a couple songs then stops playing. the doesn't force close and i can scroll around but nothing plays. today my maps kept force closing for no reason, anyone else seeing these issues? my phone is fully stock and unrooted.
This happened to me, too for the Play music -exactly like you describe. I'm sorry I don't know anything about how or why - but just letting you know you're not alone. I was also stock and unrooted at the time. I haven't tried it since so I don't know if anything I've done since then would make a difference. Would like to give the streaming a chance in the future, but it freezing is a worry for me if I'm going to spend money.
I just switched to a different player and haven't had the same issues. Were you streaming or playing from sd card ? I was playing from the sd card and I have wondered if this was part of the problem (just providing information in case it helps someone else).
i was streaming. i know if i restart my phone it works again for a few songs then stops.
i tried doing a factory reset on my phone in hopes that maybe something got corrupt during the update. it did not help. i think i figured out the maps problem. having the satellite layer on seems to be what kept causing maps to crash. i've never had this problem before though.
i decided to try using the play music widget instead of the app. it's been playing for 6 or 7 songs now, where as when i've used the app it would stop playing after 4-5 songs. so hopefully if i continue to use the widget instead i won't have any more problems.
well my play music is back to not working after a few songs even going through the widget.

[Q] Play Music not working on my G3

Ok so I've been having a weird problem recently. Essentially my G3 won't play music when connected to the mobile network. At first I thought that my network was simply not fast enough to do what I wanted, so I downloaded the music on wifi and tried again.
Unfortunately the same thing happened, and all I get is a rotating orange spinner on the album art and no music. If I turn mobile network off through the music starts to play immediately.
I've now done some experimenting with this and what I've found is that if I play a random piece of music that I've not downloaded nothing will happen except the spinner, but no matter how long I leave it (1sec or 1 minute) if I turn mobile network off the music will start to play until the cache is gone. I've since tried a factory reset of the phone and uninstalling all play music updates with no success.
Any suggestions, as I'd really like to be able to use navigation in car and listen to music at the same time, which in my situation are mutually exclusive?

Google play music issue

Hi everyone!
Got some weird issues with my Google play music. I'm on Android MM, and every time I start listening to music, and i put my phone into my pocket, after a few mins(it's pretty random) the music stops playing until I move my phone or turn the screen on, press one of the buttons. Did someone encounterd this bug also? Or is there a way to fix it? It's getting pretty annoying.

Music issue

Issue: Music will randomly play 10-20 secs of a song then skip to the next song. Sometimes will skip songs until I force close/clear cache and restart the app. Doesn't matter which music app - Youtube music, Spotify, Pandora, etc. Happens whether it's playing over bluetooth or not. Have uninstalled/reinstalled apps, no change. Have changed every bluetooth setting I can find. Basically done everything I can think of short of factory resetting.
Help
Mine randomly does the exact same thing. Super annoying....
It started after the Oreo update.
thegipper said:
Mine randomly does the exact same thing. Super annoying....
It started after the Oreo update.
Click to expand...
Click to collapse
I called att and complained for an hr. And the had me talk to a samsung rep. They wanted me to send my phone in. These people are stupid and cant even test their own otas.
But Google play music was the only player that I found didnt do it if that is any help
I use Black Player, no issues
So I finally figured out mine was an issue with Ford Sync in my truck. For some reason I never realized it only happened in my truck but I switched phones and it still happens...

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