Wondering if someone can help. My boys nexus 7, screen is unresponsive and is stuck on the lockscreen.... It seems the problem happened after a system update downloaded(shown in the image)
Anybody any idea how to fix this
Photo
Try resetting the device by holding the power button.
You could also try to safe mode, by holding the volume down button while booting (safe mode text should appear upon bootup in the bottom left corner).
memphisuklf said:
Wondering if someone can help. My boys nexus 7, screen is unresponsive and is stuck on the lockscreen.... It seems the problem happened after a system update downloaded(shown in the image)
Anybody any idea how to fix this
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Click to collapse
There are at least 3 possibilities.
1. On some, the touch responsiveness decreases with the battery being drained. In other words, the lower the battery percentage, the more unresponsive the touch becomes. Reaching a certain low level of battery would kill touch completely. But this usually occurs with a tab that has had responsiveness issue all along. If it's something new that takes place only at the downloading of the update, then it might not be. Just to make sure, turn it off completely, charge it fully, then turn it on again.
2. The touch problem just occurs out of the blue. You want to make sure the hardware is not at fault. The only way to do this is to remove the back cover and reseat the two-pronged amber cable from the digitizer, and the white/silver cable connecting the daughter card to the main board. If there's a problem of this kind, no amount of software workaround will cure it.
3. The update is the culprit. If this is the case, the only thing to do would be to flash another rom (preferably a custom one that has more or less been sanitized by a known dev.
If you have a lot of data you're not willing to part with, then you can try an OTG USB mouse to navigate and allow the update to install to see if the tab would return to normal after. I wouldn't advise this route since I've heard and read a lot about people bricking the tab from taking automatic updates. Stay away from anything official if you can help it.
Related
I bought a Samsung Glide i927 phone last month in the US, i bought it unlocked as i am from argentine, and i wanted to use it with movistar.
Recently the phone started to crash a lot, by that i mean that the screen starts going white, with horizontal lines and pixels of different colors appearing, then just turn off or restarts itself, only to crash again as soon as it starts an then turns off.
When this happens i try to start the phone and select the shut down option myself to see if the next time it starts it doesnt crash. But sooner or later it happens again.
This problem its happening too often, and not while doing something in particular like running an app or something. Sometimes it crashes just by plugging it to the power adapter, it even shows the white screen with the lines instead of the charging battery image when i charge it while turned off. I have already try to fix it upgrading android or doing a factory reset, but that didnt work.
Anyone have any idea of how to resolve the problem, or if its a hardware malfunction that cant be fixed?
To make things more difficult, as i said earlier im from argentine, and i cant go to AT&T or Samsung to get it fixed or get a replacement. English is not my first language, so please forgive my orthographic mistakes.
Thanks
This really sounds like some hardware problem, but to be safe, learn how to use Odin and use it to revert your phone to completely stock condition (cleaner than factory reset).
Sent from Samsung Captivate Glide @ CM10.1.2
AndyYan said:
This really sounds like some hardware problem, but to be safe, learn how to use Odin and use it to revert your phone to completely stock condition (cleaner than factory reset).
Sent from Samsung Captivate Glide @ CM10.1.2
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Click to collapse
I tried to do that, but the first times when Odin try to reboot the phone it just freezes and i have to unplug it. After many tries it finally finished, but the phone keeps freezing and crashing.
The phone even crashes while turned of and conected to the power adapter.
Do you think that with LiteROM 0.9.0, that might fix this issues?
I've got reboots too, try to disable auto brighness
It helps for me
Sent from my SGH-I927 using xda app-developers app
Power button issue
I am having a similar problem. At first, it just happened on rare occasions. However, today, it started doing it repeatedly. The phone was unusable. I did some checking around, and it appears that the power buttons on Samsung phones are prone to sticking. Some people suggest you actually remove the battery and slam the power button against a table. I wasn't going to do that, because I could just see it doing even more damage. What I did instead was firmly tap the power button repeatedly. It seemed to unstick the power button and allow the phone to function again.
Another alternative is to have the power button replaced, but that might be a hassle.
First of all, sorry for my bad english.
I bought it on amazon a few days ago, I have the same problem...
I thing aznemesis is right, because my power buttom is very sensitive, in fact, some times, when I press the button smooth and fast, to turn off the display like, the typical menu appears as if I had pressed the button for much longer period. Which proves your theory. The problem is if I hit the button over a table and the button breaks here in Chile do not exist spares of the terminal
Well, I did. I couldn't stand the desire to do so. After nearly 18 hours, the terminal isn't rebooted again.
Panchon1978 said:
I bought a Samsung Glide i927 phone last month in the US, i bought it unlocked as i am from argentine, and i wanted to use it with movistar.
Recently the phone started to crash a lot, by that i mean that the screen starts going white, with horizontal lines and pixels of different colors appearing, then just turn off or restarts itself, only to crash again as soon as it starts an then turns off.
When this happens i try to start the phone and select the shut down option myself to see if the next time it starts it doesnt crash. But sooner or later it happens again.
This problem its happening too often, and not while doing something in particular like running an app or something. Sometimes it crashes just by plugging it to the power adapter, it even shows the white screen with the lines instead of the charging battery image when i charge it while turned off. I have already try to fix it upgrading android or doing a factory reset, but that didnt work.
Anyone have any idea of how to resolve the problem, or if its a hardware malfunction that cant be fixed?
To make things more difficult, as i said earlier im from argentine, and i cant go to AT&T or Samsung to get it fixed or get a replacement. English is not my first language, so please forgive my orthographic mistakes.
Thanks
Click to expand...
Click to collapse
The horizontal lines on the screen sound as if it is an overheating issue. What were you doing before your phone shut off? Are you using the factory charger?
cure found
take the battery out...blow on the power button with some compressed gas to get the dust out....then pour a drop of silicone based lubricant on the power button so that most of it gets in the gaps...then hit the power button a few times....haven't had any reboots since then
I left my perfectly fine i-9505 s4 to charge overnight to find out it did not respond to anything, holding down the power button or power+voldown+home did not result in any sound image or vibration.
Removing the battery and re-inserting it makes the s4 respond to the power button, but the phone shuts down seconds after powering on. This also happens when I try to enter recovery, download mode or insert the charger.
It even happens when I use my usb JIG, the downloading screen appears for a second, after that the screen blacks out again. Tried removing the SD / SIM cards.
The only way I can connect it to Odin for a second (at least as far as I know), is by:
1) removing battery,
2) inserting Jtag
3) inserting battery
4) remove JIG (very quickly)
5) insert USB to PC (very quickly)
Yay! Windows makes the "USB connection" sound, before making the "USB connection lost" sound a second later and the screen blacking out..
What could cause this? Is it my battery? Connector? Software (jamals 4.4v6, faux123, mj5 modem)?
Have you tried directly plugging it into the charger or your computer without the battery?
Sent from my SGH-M919 using XDA Premium 4 mobile app
Thanks for your reply.
Yes, I did try that, the screen does not turn on if I plug my charger / USB cable from PC into my S4 when the battery is removed.
What could cause shutdowns after 2 seconds from booting? I hope this is fixable!
It sounds like there is a physical defect in the device. If it was software related (this can be caused by a borked up ROM or Kernel) you wouldn't see the same behaivor in Download mode and that doesnt' use either the ROM or Kernel.
You could have something physically broken inside the unit that is causing an electrical short once something common to the system and download mode is activated, which would cause the reboot. That could be the USB port that both the system and Download mode will constantly poll the USB port looking for a connection, but only after a second or two. It won't look at the USB port immediately when teh GALAXY S4 splash screen pops up so that's why you get a second of it working. There are 100 other things internally that it could be too.
I'd say make sure the charing port is cleared of any debris. If that doesn't work, I'd say it's broken and needs to be repaired. Without knowing exactly what is causing the issue I wouldn't suggest trying to fix it because you'll cancel the warrenty by doign so and might not find the problem. It could even be a faulty memory chip on teh circuit board that wouldn't look broken to the eye.
Since you can use Download mode for more than a second, you obviously can't try to restore to stock, which is the prefered go to method to fix things like this.
joepsz said:
Thanks for your reply.
Yes, I did try that, the screen does not turn on if I plug my charger / USB cable from PC into my S4 when the battery is removed.
What could cause shutdowns after 2 seconds from booting? I hope this is fixable!
Click to expand...
Click to collapse
Sounds very much like a hardware malfunction. Without having the device on hand, I can be of no help, unfortunately. If it's under warranty, I suggest you try to get a replacement.
Thanks for the replies. You have convinced me that this is a hardware issue. I have no clue as to what might have caused this defect.
I will soon try a different battery, and if that fails I will contact Samsung.
Unfortunately though, my firmware is custom and this may void warranty, which would suck since the cause of the issue is probably not related to the software.
A day later, the problem appears to have solved itself. I'll keep you updated.
My S4 was working for some time, but the problem returned, the phone shuts down seconds after booting (normal boot / recovery / download mode / USB-Jig induced download mode..)
HOWEVER:
Sometimes, when I connect my S4 to a charger, it turns itself on (first displaying the charging icon) and then starts booting, showing the Google boot animation (since I'm running GPE). This animation keeps going for minutes, and then the phone shuts down again (black screen, does not respond to anything.
joepsz said:
My S4 was working for some time, but the problem returned, the phone shuts down seconds after booting (normal boot / recovery / download mode / USB-Jig induced download mode..)
HOWEVER:
Sometimes, when I connect my S4 to a charger, it turns itself on (first displaying the charging icon) and then starts booting, showing the Google boot animation (since I'm running GPE). This animation keeps going for minutes, and then the phone shuts down again (black screen, does not respond to anything.
Click to expand...
Click to collapse
You're just delaying the (possibly inevitable) death of your phone. Use your warranty while you still have it. At least I would in your situation.
joepsz said:
A day later, the problem appears to have solved itself. I'll keep you updated.
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Click to collapse
The symptoms that you have described are those of a bad power button. This happens quite often.
tronac said:
The symptoms that you have described are those of a bad power button. This happens quite often.
Click to expand...
Click to collapse
I think you are right! It would explain the inconsistency and the fact that my phone sometimes turned on by itself.
Thanks!
tronac said:
The symptoms that you have described are those of a bad power button. This happens quite often.
Click to expand...
Click to collapse
I had to send my S4 back to Samsung THREE TIMES before they realised it was a hardware error. The first two times, all I got was a factory reset.. Which of course, didn't help.
I'm pretty sure you were right, it was a bad power button.
So I've had my Tab 3 for a little over 6 months now and have had no issues what-so-ever 'til now. My problem is with the screen just suddenly becoming unresponsive after locking it after use. I swiped my finger across the screen to unlock and got right back into my tablet like normal, but then once I tried to do open up applications from the Home Screen nothing happened. I tabbed lightly and swiped repeatedly trying to get a response.... nothing.
My screen LCD screen is flawless and is original, it has never been tampered with. There are no cracks or scratches or anything it just suddenly stopped working. So I figure it's a software issue, no big deal, right? Wrong. I did a soft reset by holding down the power button, it reboots and comes back to the home screen. Nothing. I figured wth I have nothing important on here, let me do a hard reset. Boot into recovery mode wipe the cache and tablet performing a hard reset. Tablet then reboots to the default setup screen to choose language. Nothing. I can't choose anything. I don't know what's wrong. Lastly, the battery was semi-low around 20% or so before this all happened. So I let it fully charge again hoping that'd help, but nothing. I'm at a loss of what to do next.
NOTE: This is all original and is stock everything. I've never modded this tablet or rooted it. I don't understand how the digitizer would just give out for no reason, it hasn't been dropped or anything.
Any other troubleshooting I can do? I've thought about installing the USB drivers and putting it into download mode to flash a custom rom or even the original to see if it'll work, but I don't want to do that unless necessary. If it is the digitizer are these hard to replace and costly?
Ta-ky said:
So I've had my Tab 3 for a little over 6 months now and have had no issues what-so-ever 'til now. My problem is with the screen just suddenly becoming unresponsive after locking it after use. I swiped my finger across the screen to unlock and got right back into my tablet like normal, but then once I tried to do open up applications from the Home Screen nothing happened. I tabbed lightly and swiped repeatedly trying to get a response.... nothing.
My screen LCD screen is flawless and is original, it has never been tampered with. There are no cracks or scratches or anything it just suddenly stopped working. So I figure it's a software issue, no big deal, right? Wrong. I did a soft reset by holding down the power button, it reboots and comes back to the home screen. Nothing. I figured wth I have nothing important on here, let me do a hard reset. Boot into recovery mode wipe the cache and tablet performing a hard reset. Tablet then reboots to the default setup screen to choose language. Nothing. I can't choose anything. I don't know what's wrong. Lastly, the battery was semi-low around 20% or so before this all happened. So I let it fully charge again hoping that'd help, but nothing. I'm at a loss of what to do next.
NOTE: This is all original and is stock everything. I've never modded this tablet or rooted it. I don't understand how the digitizer would just give out for no reason, it hasn't been dropped or anything.
Any other troubleshooting I can do? I've thought about installing the USB drivers and putting it into download mode to flash a custom rom or even the original to see if it'll work, but I don't want to do that unless necessary. If it is the digitizer are these hard to replace and costly?
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Click to collapse
well replace a screen digitizer require a basic set of skills on mobile repairing. However I found this on ebay (US) http://www.ebay.com/sch/i.html?_odk...en.TRS1&_nkw=T217S+screen&ghostText=&_sacat=0
but you can try to flash into latest firmware by samsung and try again
i have this awesome tablet for a good time. it's the wifi edition with 16gb black. this week i noticed when the tablet goes on rest mode, the screen turns dark (as usual) but when i want to us the tablet, the screen remains dark. i could hear the notification. i had to restart the device and quickly start using the tablet before the screen goes dark again. i noticed the message on the screen stating "firmware upgrade encountered an issue. please select recovery mode in kies and try again." i connected my tablet to my laptop and no success. i called samsung and they told me to press the vol+, power button & home key for 40 secs and nothing happened.
i am turning to the great forum to ask for help. all my stuffed are on the tablet memory. at this point i don't care about it as long as someone can help me bring my awesome tablet back to life. i never rooted it at all.
please, help me.
I'm not the most knowledgeable when it comes to this kind of thing, but I do know that on the Galaxy Note 10.1 2014 edition booting into recovery is slightly different than it is on most other Samsung devices. Where most Samsung's are power button + volume up + home key (like Samsung rep said), with the Note 10.1 2014 edition it's just the first two, power + volume up. Here is a link that will describe step by step how to do it as getting the timing right can be a little bit tricky if you have not done it before. http://mobileaddons.blogspot.com/2014/05/how-to-hard-reset-factory-reset-samsung_9205.html There is probably the same instructions here on xda somewhere if you do a search... I just googled it and that is what it gave me. If you need end up having to boot it in download mode, thats the power and volume down keys, just push and hold both (if I remember correctly). It sounds like it may have attempted to update to lollipop but the update failed for whatever reason, but I could be wrong. What exactly did the Samsung rep tell you to do? a hard reset/factory reset (which will wipe all your stuff), or did they say to attempt the update via kies? Just curious
hi thebadwrench, i followed and tried the instructions you shared and my tablet does not respond at all it stays dark and does not even respond when i plug the charger in. there are no feedback or sounds at all. i do not know what else to do.
Hmmmm. You may have a hardware failure if it is not responding to anything at all. I know others have experienced problems with the screen flickering and/or quit working as result of a loose or disconnected electrical connection internally. It might be worth removing the rear cover of your tablet to look for something like that. I don't know how comfortable you'd be with that, but it's actually pretty easy to do. I recently replaced both the battery and charging port on mine and posted some pictures in this thread here http://forum.xda-developers.com/galaxy-note-10-2014/help/q-instructions-tips-replacing-usb-t3345093 I'd just disconnect both ribbon cables and reconnect them. While your in there (and this has worked for some people) simply unplugging the battery for a few minutes then reconnect it. Kinda resets the tablet (you shouldnt lose anything saved on tablet, assuming your able to revive it). If your not comfortable with digging into your tablet, take it to a phone/electronics repair place and for a fee they could do it for you, or better yet they may be able to diagnose the problem definitively. Other than that, I'm out of ideas. Sorry to hear that your having issues, let us know what happens
I followed the steps and my screen is back on but it is stuck in recovery mode. It shows the green Android guy and says downloading but nothing for the last 10 minutes. What do I do?
Good to hear you got your screen back on. As for it being stuck in recovery mode... just to clarify, what exactly did you do to get it to the screen its on now (i. e. did you just attempt to power it on, or pwr + vol. up buttons, etc). It might be best to just send me a personal message...
How do I send you a personal message?
Just click on my username, then click "send message"
Hello all,
after leaving the tablet for 1y I gave it another try and am seeking on one hand some general advice how to proceed, or possibly specific if somebody had that bizarre behavior or something similar.
The problem is mostly described here: https://forum.xda-developers.com/t/my-sm-t800-will-not-boot-normally.4016731/post-82060775
Now I fiddled with it a bit more and the status is:
- switching it on causes it to crash at arbitrary stages: directly after the samsung logo, while showing the lineage os logo, right when ready for using, any time later, sometimes it is even possible to use it for hours
- it works almost reliably when I keep the power button pressed
- entering download mode is possible without problems
- entering recovery mode works only sometimes, in most cases only with power button pressed continuously
- when it works "normally" I can enable dev options, connect adb and do whatever I want (as it seems)
Now since the device is fairly old, I want to avoid major investments, however I still have some hope that there is a way to fix it. However, I'm a bit ouf of ideas ...
Any suggestions how to proceed are very appreciated!
I know this reply is one month late, but I think I know the reason and fix. The exact behavior happened to my T800 but I was able to fix it after viewing this video:
It is the power connector to the motherboard, which is apparently not soldered. Once I have soldered the pins to the motherboard. All is good.