Hello can somebody please help me I have had this phone for six months with no problems everything been fine with all original android/stock , I have been using it today and had about 60 percent battery left, I went to check it and it wouldn't respond to me pressing the power button, it also will not charge either, the charging light does not come on, I have tried press the volume button up, down and both at same time with the power button for long and short periods of time I am totally stuck what to do , it is dead After reading some more things online I would like to state it has not been connected to a PC or anything. If anyone could recommend something, I am in the U.K the phone isn't on sale here so I am not sure if warranty is covered.
You need to do a battery pull. Its rather simple, just remove the screws and back cover. Afterwards disconnect the battery cable and reconnect it
Sent from my ASUS_Z00AD using Tapatalk
Would this affect my warranty (IF I have one in the UK) If I open it up?
just an update I have spoke to Asus they have emailed me to say I am not under warranty here in the UK as it was purchased from another country ( I bought off ebay ) so not sure what to do now.
just a quick update I have stripped the back off disconnected/reconnected the battery still nothing totally dead?
Related
My HOX updated on friday morning, and now, saturday morning it's dead. Won't turn on, is connected to the charger, but it's not showing the charging light. Is it knackered?
What's going on?
I beleive it was updated to 1.29.401.7
Not sure if it's going to help and I no it sounds obvious but, with it plugged in the charger, try holding down the power button for 10-15 secs. Also, try this without it in the charger.
it happens sometimes also on older HTC's. wait until it will turn on. most of the times it will turn on.
if not, try holding power + 2 volume keys all together. maybe it will turn on.
Stakkertoo said:
My HOX updated on friday morning, and now, saturday morning it's dead. Won't turn on, is connected to the charger, but it's not showing the charging light. Is it knackered?
What's going on?
I beleive it was updated to 1.29.401.7
Click to expand...
Click to collapse
I have exactly the same issue, I've tried holding the power button for 15 sec and also while holding down each and both of the volume keys. Nothing seems to work.
I had a similar problem few days ago , just put the charger in and wait for ~10 min then it should turn on ( at least that's how i got it to work )
Just got home and it's charged for 24 hours now. No lights, nothing. Tried all the above.
Meh.
Happened to me also but when running bricked kernel.
If your not running the stock kernel you need to put the phone on the charger and just wait untill the red led starts to blink ( it can take 5mins for this to happen )
Then allow it to blink for a few mins then power on as normal and remove the charger.
It will boot and moan it has no charge so plug the charger back in once its booted fully, then leave it to charge.
once at 100% reboot and bam your back up and running as normal.
I scored a brand new one x from a friend who had upgraded their contract but didn't want the phone. Awesome I thought.....
Plugged it in to charge, charge light came on, battery indicator showed it was charging but after 24hrs on the charger it only went to 16% battery. The next day tried again and the same result. would only charge to about 15% battery after 6hrs on the charger (this was what it was at when I plugged it in to begin with)
End result is a brand new phone that had never been used will not charge straight out of the box. Has been sent in to be repaired but not too sure if that is what should happen when clearly it was DOA. I'd much prefer it was replaced but will see what happens when I eventually get it back.
Does anyone know of a solution or others that have had this problem??
I had this problem the other day, the battery died before i went to bed, so i plugged it in over night and nothing happened, thought it was the charger, tried a different htc charger and nothing again. So i plugged it into my computer and a few minutes later the light started to flash. I let it flash for a few minutes and unplugged it from the computer and plugged it into a charger and turned it on and it charged up.
Long story short, plug it into your computer for a while then turn it on and charge it normally.
allen175 said:
I had this problem the other day, the battery died before i went to bed, so i plugged it in over night and nothing happened, thought it was the charger, tried a different htc charger and nothing again. So i plugged it into my computer and a few minutes later the light started to flash. I let it flash for a few minutes and unplugged it from the computer and plugged it into a charger and turned it on and it charged up.
Long story short, plug it into your computer for a while then turn it on and charge it normally.
Click to expand...
Click to collapse
Sound advice. I did exactly this and it definitely works.
Sent from my HTC One X using xda premium
mhbr12742 said:
Sound advice. I did exactly this and it definitely works.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
That doesn't work for me, I've tried all of the above and nothing works.
Mine came back to life after 24 hours on the charger, and then I did the soft reset described in the posts above.
In the meantime I just received this from HTC. Might be handy for some people.
Dear Richard Baldwin,
Thank you for contacting HTC regarding your HTC One X.
My name is Jonathan and I am a Technical Support Agent for the HTC Written Team.
I’m sorry to hear that you are experiencing difficulties with the device not being able to turn on.
In order to resolve this I would advise that you long press the power key. Please hold the power button for approximately 30 seconds. This has the effect of a soft reset, which would normally be to remove the battery from the device, and will resolve minor software issues.
If that does not work I would recommend that you try to perform a factory reset via the hardware. Before you start the hard reset process you need to be aware that all of your personal data will be wiped from the phone. (Except for data stored on the SD Card or online services.) If you need assistance on how to back up your data please let me know.
To restore the phone to factory settings:
1. With the phone turned off, long press the VOLUME DOWN button, and then briefly press the POWER button.
2. Wait for the screen with the 3 Android images to appear, and then release the VOLUME DOWN button.
3. Press VOLUME DOWN to select FACTORY RESET, and then press POWER.
4. When asked to confirm, press VOLUME UP.
If the factory reset does not resolve the issue I would recommend that you return the device to the retailer, for an exchange.
Should you require additional support please reply using the link below and confirm the following details.
Full Name:
Address:
Contact Numbers:
IMEI (Found by dialling *#06# from your keypad or in the back of your phone):
To let me know I have successfully answered your query, please follow the link below to close your enquiry, you will have the opportunity to leave feedback about your experience contacting me today.
Let me know if I have successfully answered your question, please click here to complete this.
To send a reply to this message, please click here.
Sincerely,
Jonathan
Click to expand...
Click to collapse
Mine didn't come back to life, I've had to send it back to HTC for repair.
Mine crapped out today. It won't start, it won't charge. I'll send it in for repairs, but I hope there won't be problems because of the bootloader unlock... The replacement will have to do without root
Hi guys,
Just an idea. I had this issue with mine on the old recovery. Usb charge from pc for 30 mins let me boot then i could charge from mains. it was an issue with the initial recovery that ment it couldnt be charged while off. Just an idea...........
Phone came back from HTC. They had to replace the mainboard and the battery. WTF happened after the unlock/root? Could it have been a coincidence?
Anyway, I'm staying with the stock software and I'm waiting for my tablet for all the weird mods I wanted
Hi folks,
My Z1 Compact has died a few days ago, and I was running Resurrection Remix (CM mod) ROM.
I was playing some music and I put it back on the charger dock with the screen facing backwards, and there was a little chirp coming through the speakers after which the phone was dead.
I figure I must have bricked it by turning it around, I had no idea it could damage the phone.
When connected to the charger it just gave a blinking red light. No sign of life otherwise. Cannot be turned on regardless of key combinations, and does not respond to hard reset button next to the sim card slot.
It's still under warranty so I sent it back for a repair, but the repair center refused it because it has a custom ROM.
Is there any way I can flash the stock ROM when the phone is like this? They're obviously able to reach some part of it because they see the software versions. (they sent me a screenshot)
I had a similar brick two days ago.
Z1c was playing music and suddenly became death. No response to anything, even charging led. I press power + volume up and force reset was done, with blinking led and three vibrations.
But didn't boot.
PC didn't recognize it. Nothing.
Yesterday I connect to wall charger while pressing volume up and it displayed charging status (from 75%) and the It booted.
Now my battery has this status.
Edit: can't upload screenshot. By the way battery staysed at 50% for hours then dropped.
Sent from my D5503 using XDA Free mobile app
Well I think I bricked mine when I put it the wrong way on the charger dock. I was afraid it would have burnt the circuit board, but since the repair centre can see the phone details over USB I guess it must be ok, so my next guess is that the battery is dead.
They're sending it back to me today and I have nothing to lose by trying different things.
The phone doesn't vibrate though, when connected to the charger the light blinks red. It doesn't react to any button being pressed.
paolo-red1 said:
I had a similar brick two days ago.
Z1c was playing music and suddenly became death. No response to anything, even charging led. I press power + volume up and force reset was done, with blinking led and three vibrations.
But didn't boot.
PC didn't recognize it. Nothing.
Yesterday I connect to wall charger while pressing volume up and it displayed charging status (from 75%) and the It booted.
Now my battery has this status.
Edit: can't upload screenshot. By the way battery staysed at 50% for hours then dropped.
Sent from my D5503 using XDA Free mobile app
Click to expand...
Click to collapse
You probably have the battery drop problem that is discussed on the help section...
If you mean this thread here:
http://forum.xda-developers.com/son...ttery-reporting-phone-dying-suddenly-t3095120
Then it's definitely not the same issue.
I cannot switch my phone on, I cannot reset it, and I cannot charge it.
To be honest I'm more interested in getting the custom ROM off it so that I can send it back for repair, if it had stock ROM they would have replaced whatever died.
Earlier, I was attempting to transfer some files from my laptop via USB, but as soon as I plugged in the USB cord, my zenfone (ZE551 variant) just died, despite being at 70% charged. However, I can't seem to get it to turn on, nor does it charge. I don't get the blinking orange led light when the battery is drained. Any advice on what I could do
to try turn it on before I contact Asus?
P.S. My phone is not rooted & bootloader locked.
Sent from my Moto G using Tapatalk
This is really worrying now, I've seen a few threads now of people describing similar circumstances were the phone dies,,,
Might sell my zenfone2 while it still working and I can get money for it
had the same happen to me, no charging and phone wouldn't turn on. you need to disconnect and reconnect the battery. all you need is a Phillips screwdriver. be careful since the plastic cover is glued with double sides tape
Sent from my ASUS_Z008D using Tapatalk
Is there a longer thread around here or even on the Asus forum on this subject? If so, I haven't been able to find it.
There's much commentary on it here, but I sure would like to know what the root cause is. Obviously, it must be rare or it would have been fixed already.
https://www.reddit.com/r/zenfone2/comments/3m3d0y/phone_went_dead_when_plugging_into_computer
My sister bought a Zenfone 2 Laser for almost a month now, she was just using it regularly then suddenly the system won't boot but can still enter recovery mode, from there I manage to fix it via adb sideload.
Please try long pressing power button for at least one minute without charger connected. Then connect charger, check if power LED indicator is on and let charge. Then try powering up by long pressing and holding power button. Sometimes re-seating the battery can help resolve this type of issue however for this model the battery is non-removable and will void the warranty if warranty seal is broken. If you have tried other cables and/or chargers and unable to power on it may require warranty service. If you have any questions or concerns please feel free to contact me direct at [email protected]
Sincerely,
ASUS_USA
Mine just did this too, same deal, fully charged, plugged into laptop and boom. Dead as a brick. Pretty pissed. Waste of $300. Will never ever purchase an asus phone again.
@Asus_USA, what issue are you responding to? The general thread or SenpaiCham's, which seems to be a different one than this thread is about (see the Reddit link for more commentary)?
Why is this an issue six months in?
Hello all,
I have a htc desire 820 single sim. I had absolutely no problems with baterry etc.. This phone has only 4 months - i didnt put it into water.
I have unlocked bootloader and rooted my phone 3 weeks ago but it was running with no problems. I didnt install any aggressive software that may brick the phone. I just wanted to get access to all files.
So two days ago in the evening i just installed Skype app and wanted to download a file sent by my friend then in the moment that i was downloading my phone suddenly went off - just like there was no batterry etc (i remember it was more than 30% of batterry). I couldn't turn it on - 0 react. I tried to charge him - the orange led is blinking with 1 sec frequency. I left this phone overnight and still nothing - now its 2nd day that its charging and still nothing. I doubt it was a virus becouse i recieved this file on other phone without any problems.
I tried:
-volume buttons - booting in loader = nothing
-plenty chargers, cables = nothin
-charging via pc usb = nothing
-phone is not detected in pc after i connect it (just orange led blinking)
My question is, what actually happened? What else could i do to try to unbrick my phone?
The day before it got bricked i accidently let it fall down on the ground but frim 40cm distance (i have a silicone cover around) = but i didnt notice anything after falldown.
Thank You for any advices.
I think it's battery problem. I had something similar with One X. You can try leave your phone plugged in to charger (try every micro-usb charger that you have in home) for a night. LED should turn green, if not I recommend send it to htc for battery change or to "professional service" in your city Good luck!
Tighten two volume buttons and the power button when you see a black screen and holding down the volume- and power button that would go to bootloader.Telefon must be connected to kompyuteru
Im trying plenty chargers and cables at the moment - for now= 0 results @vuk1963 i tried your method but 0 react from the phone - just like before.. totally dead- just this god damn blinking orange led..
Edit:
WOW... my phone is alive!! All i did now was:
I tried charger from my galaxy core (same amperage like htc 820 = 1A) but i used original cable from my htc charger. The led was still blinking so i decided to "knock" the back panel (around the place where connector from batterry is), then i pressed vol+ and vol- and power button for around 20-30s, then i pressed vol- and power button for around 30s then i released everything, then i pressed power button for 10sec and my phone turned on!!! im so happy! my phone is still on warranty but i live abroad now so i need to send it to my country to start warranty procedure but no im free of this!
Thank You guys for pushing me to try once more the magical tricks with cables, chargers and buttons
Btw.
My batterry is now 100% = that means it was charging all the time?
i don't know what was that but i am happy that it work now.
Thank You guys!
The phone was overheating and it stopped!
Leaving it for a while, then the combination of buttons did the trick.
Great to hear.
Send it back to htc, mine had the same problem. There is no way they will find out u are unlocked or rooted since it wont start. The problem is the motherboard failed. I got mine back with the motherboard replaced.
I had 7% battery and was on call, phone had shutdown suddenly and won't turn on or CHARGE.
When I press power button it just vibrates Twice. I had connected charger but it won't charge.
Besides it vibrates continuously every few (2-3) minutes (even without doing anything.).
I tried the following.
1). Charged overnight and tried on....Didnt work.
2). Opened the back panel and removed battery to mother board connection few times and connected back......it just vibrates . that's it
Pls help! Its out of warranty.
sanmore said:
I had 7% battery and was on call, phone had shutdown suddenly and won't turn on or CHARGE.
When I press power button it just vibrates Twice. I had connected charger but it won't charge.
Besides it vibrates continuously every few (2-3) minutes (even without doing anything.).
I tried the following.
1). Charged overnight and tried on....Didnt work.
2). Opened the back panel and removed battery to mother board connection few times and connected back......it just vibrates . that's it
Pls help! Its out of warranty.
Click to expand...
Click to collapse
https://forum.xda-developers.com/zenfone2/help/thead-bricked-phone-updating-to-mm-tips-t3452785
Thank you for Ur reply! I'm off to other city....will definitely try this method and revert.
sanmore said:
I had 7% battery and was on call, phone had shutdown suddenly and won't turn on or CHARGE.
When I press power button it just vibrates Twice. I had connected charger but it won't charge.
Besides it vibrates continuously every few (2-3) minutes (even without doing anything.).
I tried the following.
1). Charged overnight and tried on....Didnt work.
2). Opened the back panel and removed battery to mother board connection few times and connected back......it just vibrates . that's it
Pls help! Its out of warranty.
Click to expand...
Click to collapse
Let me know hoe it goes, because Im having the exact issue. I tried the steps from sukhwant717, but getting stopped at the step when it goes to the OS. Will keep my phone to charge for a few hours. I observe, that there is no heating up (battery), but will keep it for charging anyways.
Cheers
hellbraker said:
Let me know hoe it goes, because Im having the exact issue. I tried the steps from sukhwant717, but getting stopped at the step when it goes to the OS. Will keep my phone to charge for a few hours. I observe, that there is no heating up (battery), but will keep it for charging anyways.
Cheers
Click to expand...
Click to collapse
I tried n times...its vibrating and stopping at connecting os....
i dont wanna get it repaired from service center .....looking foraward for NOKIA 6 .
I got mine fixed by changing the battery. Bought a new one from AliExpress.
sukhwant717 said:
https://forum.xda-developers.com/zenfone2/help/thead-bricked-phone-updating-to-mm-tips-t3452785
Click to expand...
Click to collapse
Thanks man....I did actually fix the phone...your awesome.....
It went something like this...
First phone refused to turn on....no charging light notification..it keeps vibrating.
Even @sukhwant717 method stopped at "os" thing.
After exhausting all option taken to a local service person who did something and told phones dead.
After coming home I have checked He RIPPED /SNAPPED ANTENNA cable.
I didn't bother much as phone was prononced dead!
After 30 to 40 days was casually reading @sukhwant717 thread and thought of trying again. I coonected charger and SUDDENLY I SAW ASUS BOOT SCREEN and phone was showing BATTERY WITH QUESTION MARK. I let it charge for sometime suddenly bootloader screen appeared but was not entering into recovery.(perhaps damaged bootloader , recovery).
Then I followed sukhwant717 method flashed bootloader and RAW image using ADB.
and phone RESURRECTED but with very low siganl.
It's due to RIPPED antenna cable.
And was getting good reception on 2nd SIM (perhaps uses different antenna/cable)
So I decided to order new Antenna Flex Cable but it's not available in India. So I went to ASUS SERVICE CENTER (near Brandfactory) in Hyderabad
and asked them the cost of Flex Cable, they said they won't sell spares...I have to RMA.
So I did and after two days I have received a call from them that "ITS FAULTY MOTHERBOARD" and will cost 11000 INR (USD 170, seriously ASUS),I said I rather want my phone in previous condition. I even told them to fix antenna cable ...I will manage.
They said their "TESTING SOFTWARE " failing device test even after connecting antenna cable.so they can't sell a part for a TEST FAILED device.
I told them it's because I had unlocked bootloader..the test is failing.they didn't have a clue abt bootloader unlcoking.
So again went to local market for the cable found A cable (though lil longer) and got it fixed for about 300INR ($5).
and got back the reception and typing with LTE connection on ZF2.
Thanks again @sukhwant717 ...
My observations: the issue could be due to
1) it's battery related issue (completely drained bir failed battery)
2) damaged bootloader
The people who have similar problem should leave the phone uncharged for 30 to 40 days even more and connect the charger and see if u see battery with ? Mark.
Or if new battery is available change battery and check....
sanmore said:
Thanks man....I did actually fix the phone...your awesome.....
It went something like this...
First phone refused to turn on....no charging light notification..it keeps vibrating.
Even @sukhwant717 method stopped at "os" thing.
After exhausting all option taken to a local service person who did something and told phones dead.
After coming home I have checked He RIPPED /SNAPPED ANTENNA cable.
I didn't bother much as phone was prononced dead!
After 30 to 40 days was casually reading @sukhwant717 thread and thought of trying again. I coonected charger and SUDDENLY I SAW ASUS BOOT SCREEN and phone was showing BATTERY WITH QUESTION MARK. I let it charge for sometime suddenly bootloader screen appeared but was not entering into recovery.(perhaps damaged bootloader , recovery).
Then I followed sukhwant717 method flashed bootloader and RAW image using ADB.
and phone RESURRECTED but with very low siganl.
It's due to RIPPED antenna cable.
And was getting good reception on 2nd SIM (perhaps uses different antenna/cable)
So I decided to order new Antenna Flex Cable but it's not available in India. So I went to ASUS SERVICE CENTER (near Brandfactory) in Hyderabad
and asked them the cost of Flex Cable, they said they won't sell spares...I have to RMA.
So I did and after two days I have received a call from them that "ITS FAULTY MOTHERBOARD" and will cost 11000 INR (USD 170, seriously ASUS),I said I rather want my phone in previous condition. I even told them to fix antenna cable ...I will manage.
They said their "TESTING SOFTWARE " failing device test even after connecting antenna cable.so they can't sell a part for a TEST FAILED device.
I told them it's because I had unlocked bootloader..the test is failing.they didn't have a clue abt bootloader unlcoking.
So again went to local market for the cable found A cable (though lil longer) and got it fixed for about 300INR ($5).
and got back the reception and typing with LTE connection on ZF2.
Thanks again @sukhwant717 ...
My observations: the issue could be due to
1) it's battery related issue (completely drained bir failed battery)
2) damaged bootloader
The people who have similar problem should leave the phone uncharged for 30 to 40 days even more and connect the charger and see if u see battery with ? Mark.
Or if new battery is available change battery and check....
Click to expand...
Click to collapse
if you need antenna cable i can send you. but before that. send me pics of motherboard where antenna connector sits. don't ever believe local and service center guys. they are dumb enough to ruin things.
sukhwant717 said:
if you need antenna cable i can send you. but before that. send me pics of motherboard where antenna connector sits. don't ever believe local and service center guys. they are dumb enough to ruin things.
Click to expand...
Click to collapse
I bought a cable from a shop (lil longer than ZF2 cable). and got it fixed. Thanks again.
sanmore said:
I had 7% battery and was on call, phone had shutdown suddenly and won't turn on or CHARGE.
When I press power button it just vibrates Twice. I had connected charger but it won't charge.
Besides it vibrates continuously every few (2-3) minutes (even without doing anything.).
I tried the following.
1). Charged overnight and tried on....Didnt work.
2). Opened the back panel and removed battery to mother board connection few times and connected back......it just vibrates . that's it
Pls help! Its out of warranty.
Click to expand...
Click to collapse
I had a similar problem, phone suddenly powered itself off and started vibrating. With the phone off and connecting the charger it started to charge, but after a while it started vibrating and overheating. I did a factory reset but the problem persisted. I flashed the raw firmware and it behaved properly for a while, but a few days ago the phone died. It does not turn on, does not charge, screen never turns on, no notification light, no vibration. But if connected to the charger it gets hot.
Left the mobile alone and tried to plug in after 35 days, IT WORKED. At first nothing happened but left it in charge for few hours. Later the mobile came back to life when I tried to turn it on..... 3 days in and still working just like it used to.... will have to take care not to let the battery drain below 20%
I am having same issue .. did you get it resolved ? Any luck ?
hello i'm having the same problem
will this method ensure that my data won't be lost?
---------- Post added at 02:53 AM ---------- Previous post was at 02:41 AM ----------
AnimeshBajracharya said:
Left the mobile alone and tried to plug in after 35 days, IT WORKED. At first nothing happened but left it in charge for few hours. Later the mobile came back to life when I tried to turn it on..... 3 days in and still working just like it used to.... will have to take care not to let the battery drain below 20%
Click to expand...
Click to collapse
can you tell me a bit more? i've got the same problem, you didn't download any drivers and just left the phone alone?