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My galaxy nexus ever since I updated to 4.0.2 is not charging correctly. its charging when connected to a computer usb port, its not charging with the official samsung usb charger or other wall usb chargers
any advice?
thanks
Simon
freakstm said:
My galaxy nexus ever since I updated to 4.0.2 is not charging correctly. its charging when connected to a computer usb port, its not charging with the official samsung usb charger or other wall usb chargers
any advice?
thanks
Simon
Click to expand...
Click to collapse
Did you try any other wall charger? It could be the charger itself, not the USB cable. Also, try a different outlet.
Device: Galaxy Nexus
OS / Browser / build number: 4.0.2 build ITL41F.I9250XXKK6
Kernel: 3.0.8-gaaa2611
AC adaptor output: 5v 1A
I have the same lack of charging issue.
I have tried 4 different micro usb cables, oem that came with the device, a HTC, a kindle, and a blackberry.
None of them charge the phone while its in the o/s.
While the device is powered off they all charge the device albeit very slowly when the device is powered off. I get the white charging icon of the battery with the bolt icon inside. Then it flicks to the animated charging icon for 3 or 4 cycles, then back to the bolt icon. -> loop that while it "charges"
Also in the o/s when i have the usb cable plugged in to the same laptop that used to charge it a few days ago (tested on all usb ports, and rebooted laptop + tested on other laptops). The device (in settings -> tethering) says i am not connected at all by usb to a computer.
Anyone else got this / solutions ?
I have this exact problem as well. Started yesterday!
Also having this issue, any solutions?
I think its a bug in Android my self..... but i did go to verizion and they gave me a different wall charger not made by samsung and I havnt had the problem yet... not saying it fixed it tho, because the problem wasnt always there, it only happened randomly.
It wasnt a problem with the battery its self, i had bought an extended battery trying to fix the problem and it did not.
I have the same problem now too.
Plug you phone in and go into battery settings. Does it say Charging(USB)? Both my Nexi had a faulty cable and both were replaced in 2 days for free from Verizon and the other from Samsung.
Sent from my Galaxy Nexus using Tapatalk
No, it doesn't say charging. My cables are fine...
This problem is sporadic. Sometimes it will charge and sometimes it won't.
I contacted amazon about mine doing this and they offered to RMA it. Couldn't charge it even running a custom 4.0.3 rom so had it replaced.
I managed to fix it, I suspect it was due to me updating my software to version 4.0.2...
I booted it into fast boot and wiped the cache then restored to factory defaults in fast boot...
My friend who I work with also has a Galaxy Nexus to but his O/S is running 4.0.1 mine was fine before I updated since I wiped it is seems to be ok since my first post.
I only noticed this when I used a different charger that used a cheap two wire mini USB and a lower amperage. To fix it I rebooted. OEM and off a computer have worked fine for me.
I've also had the same problem. It happened to me a couple days ago. I've tried multiple different cables and outlets with no success.
Does anyone know if a factory reset will fix the problem?
If not, I'll have to go get it replaced at Verizon.
Just a follow up. I tried everything, experienced the same issues as the OP and finally traded it in for new one at my Bell provider. The issue does not seem to stem from the battery as USB is also non-functional (which would not be affected by the battery not charging). If you experience this issue I would highly recommend taking it back to your reseller (if possible) or contacting samsung for repair.
I had the sane issues. Powering down the phone using quick boot app while plugged in worked for me. Seems like a sw prob. GSM nexus 4.03
sky4vip said:
I had the sane issues. Powering down the phone using quick boot app while plugged in worked for me. Seems like a sw prob. GSM nexus 4.03
Click to expand...
Click to collapse
Powering down with "quick boot" is no different than powering down manually. I have tried both methods and they do not work for me upon powering back up. I've also reset battery stats in recovery mode but to no avail.
The only sure method is to charge the phone while it's powered off. What's interesting is that I don't seem to have this issue with my other Galaxy Nexus phone.
agreed it should be the same, yet I got different results, and this was after changing chargers, usb cords, computers, wiping data, wiping battery, etc etc (note that charging worked while powered off, albeit slowly, throughout this. perhaps it was simply a coincidence, but that was the only variable I changed at that point, and it charging has worked since then.
I suspect that it's due to me using a (motorola) oem two wire (power only) ac cable, though I am not sure (while trying to get the phone to charge while powered on, I used three different samsung oem cables, and two batteries, so I'm somewhat convinced this is a weird s/w error, whether it's a driver or android itself). has been working since then, and to be safe, I'm staying away from said cable.
Cool. Have you unlocked and rooted your phone? I have, but did the same with my other Galaxy Nexus which doesn't have this problem.
Has this problem been officially reported to Google?
sky4vip said:
I suspect that it's due to me using a (motorola) oem two wire (power only) ac cable, though I am not sure (while trying to get the phone to charge while powered on, I used three different samsung oem cables, and two batteries, so I'm somewhat convinced this is a weird s/w error, whether it's a driver or android itself). has been working since then, and to be safe, I'm staying away from said cable.
Click to expand...
Click to collapse
Stop using the Motorola charger, once it happens it sticks until a reboot. If it happens with the stock one after a boot you have a problem. My guess is the Motorola chargers don't play nice with other phones as I've seen oddities before with other devices and their charger.
Pacifik said:
Stop using the Motorola charger, once it happens it sticks until a reboot. If it happens with the stock one after a boot you have a problem. My guess is the Motorola chargers don't play nice with other phones as I've seen oddities before with other devices and their charger.
Click to expand...
Click to collapse
I have no Moto chargers but I am using multiple chargers. My OEM Samsung charger hasn't been working for me and my phone almost died. Just powered off, connected my Rocketfish charger, turned it on and it appears to be charging normally now. The only other charger I use is a plain USB cable connected to my work computer. Hmmm.
Again, has this been reported to Google? Is it an issue related to root or no?
Hey guys, I probably have a pretty unusual question or rather observation. Sometime yesterday night when I connected the Galaxy Nexus to the power outlet it started to make a crackling noise. I immediately disconnected it but it already smelled like burnt plastic. As you can believe I was pretty shocked! Trying to turn on the phone worked flawlessly though, so I though, OK might have been my outlet and tried two different ones. Still to no avail, the phone works but won't charge.
I turned it off for the night and waited until the morning to try to connect it to my computer (thinking maybe it's the plug that's broken) and reset it to factory default. Big mistake! Windows pops up with a warning telling em that it detected a power surge on one of my USB ports, resulting in my phone still not charging, the USB port being broken (won't recognize my USB key anymore), and and the Micro-USB connector emitting some smoke after I unplug it from the Nexus.
Now, enough storytelling. Maybe you guys can help me with the mountain of questions I have after this episode:
A) Really, what happened here? I don't think it has something to do with the software side of it, can it? (eg Battery overloaded?) Then I would guess more people would have had the same problem... I'm running AOKP M3 and Franco Kernel 3.0.08-M1.
B) Did anyone have the same problem?
C) I guess it's unfixable from a software standpoint, so my only option would be to send it back to Amazon and hope they replace it. Any other ideas? I bought it at Amazon.de (Germany) but due to it having AOKP Rom and Franco Kernel installed getting a replacement might be difficult.
C) How do I get my USB port functioning again? It's a new notebook but I don't want to send it back for repairs as I bought it in Hong Kong (I have an international warranty though.) and need it to write my Thesis.
Update: Uninstalled and re-installed the USB drivers, that fixed the USB port.
Thanks for your time and hopefully help!
A confused GN user.
majar said:
Hey guys, I probably have a pretty unusual question or rather observation. Sometime yesterday night when I connected the Galaxy Nexus to the power outlet it started to make a crackling noise. I immediately disconnected it but it already smelled like burnt plastic. As you can believe I was pretty shocked! Trying to turn on the phone worked flawlessly though, so I though, OK might have been my outlet and tried two different ones. Still to no avail, the phone works but won't charge.
I turned it off for the night and waited until the morning to try to connect it to my computer (thinking maybe it's the plug that's broken) and reset it to factory default. Big mistake! Windows pops up with a warning telling em that it detected a power surge on one of my USB ports, resulting in my phone still not charging, the USB port being broken (won't recognize my USB key anymore), and and the Micro-USB connector emitting some smoke after I unplug it from the Nexus.
Now, enough storytelling. Maybe you guys can help me with the mountain of questions I have after this episode:
A) Really, what happened here? I don't think it has something to do with the software side of it, can it? (eg Battery overloaded?) Then I would guess more people would have had the same problem... I'm running AOKP M3 and Franco Kernel 3.0.08-M1.
B) Did anyone have the same problem?
C) I guess it's unfixable from a software standpoint, so my only option would be to send it back to Amazon and hope they replace it. Any other ideas? I bought it at Amazon.de (Germany) but due to it having AOKP Rom and Franco Kernel installed getting a replacement might be difficult.
C) How do I get my USB port functioning again? It's a new notebook but I don't want to send it back for repairs as I bought it in Hong Kong (I have an international warranty though.) and need it to write my Thesis.
Update: Uninstalled and re-installed the USB drivers, that fixed the USB port.
Thanks for your time and hopefully help!
A confused GN user.
Click to expand...
Click to collapse
A) Sounds like a short circuit somewhere. My guess would be the connector or close to it.
B) I certainly didn't but I'm sure it's happened to someone.
C) Unroot and Relock and send it back to Samsung if Amazon doesn't take it back. I'm not sure about their return policy since it's a cellphone that is under warranty. May also depend how long ago you bought it.
The more I think about it I wonder if it's just the USB cable... Since you said the smoke came from the Micro-USB connector... Plug it back into the computer without the phone and see if you get the USB power surge thing again. There may just be a short in the cable.
Of course checking it with a multimeter would be safer, do you have one of those?
Or do you have another Micro-USB you can try charging the phone with?
chjade84 said:
C) Unroot and Relock and send it back to Samsung if Amazon doesn't take it back. I'm not sure about their return policy since it's a cellphone that is under warranty. May also depend how long ago you bought it.
Click to expand...
Click to collapse
The problem is that I can't even unroot it since it is not being recognized by the computer (and I get the power surge warning). I will try with the new cable, and then send it back even if it works. might give me problems further down the line if I don't.
chjade84 said:
The more I think about it I wonder if it's just the USB cable... Since you said the smoke came from the Micro-USB connector... Plug it back into the computer without the phone and see if you get the USB power surge thing again. There may just be a short in the cable.
Of course checking it with a multimeter would be safer, do you have one of those?
Or do you have another Micro-USB you can try charging the phone with?
Click to expand...
Click to collapse
I don't have a different cable (or multimeter) near me at the moment but will give an update as soon as I do. I didn't get the power surge warning when I just plugged in only the cable, but as there is no source that could draw power that seems likely to me.
P.s.: Just bought it in january so generally sending it back shouldn't be a problem - if I can get it unrooted.
majar said:
The problem is that I can't even unroot it since it is not being recognized by the computer (and I get the power surge warning). I will try with the new cable, and then send it back even if it works. might give me problems further down the line if I don't.
Click to expand...
Click to collapse
Yes I kind of forgot about that...
majar said:
I don't have a different cable (or multimeter) near me at the moment but will give an update as soon as I do. I didn't get the power surge warning when I just plugged in only the cable, but as there is no source that could draw power that seems likely to me.
Click to expand...
Click to collapse
Well that's "good" in that we know the cable isn't shorted. I thought maybe some pins or wires were touching inside the cable that would cause a short (+5VDC and GND) even without the cable being plugged into anything.
So it does look like the fault is in the phone somewhere... And that could be just about anything.
Being that it's Amazon they probably will just replace it and not even bother with checking for it being rooted - especially since you can say it's smoking. As far as I know only the carriers will turn on the phone and look it over (not to mention most Amazon employees wouldn't know root it it reached out of the phone and smacked them across the face). Other 3rd party stores just mark it as defective and put it in a box to send back. I'm not sure how Amazon's return process works though.
I had several problems with my EVO (speakers mostly) and had it rooted when I took it in. They just fixed it anyway and even told me they liked what I had done with it a few times.
Hey, just to give an update I didn't get a specific explanation but Amazon replaced the battery, cable & charger. Now its working again. No problems with it being rooted, they even left rooted but installed stock android & kernel.
I'm currently having this problem, i called google, and they transferred me to samsung. And their department that handles this issue is closed on weekends
peacebomber said:
I'm currently having this problem, i called google, and they transferred me to samsung. And their department that handles this issue is closed on weekends
Click to expand...
Click to collapse
any update? i'm having this problem aswell. my phone wont charge through the wall charger but will when connected to a computer... but when it's connected to the computer it says that my usb device (phone) has malfunctioned.
because of that "malfunction" i cant revert back to stock everything and relock everything to get it repaired with bell mobility.
marrrio_ said:
any update? i'm having this problem aswell. my phone wont charge through the wall charger but will when connected to a computer... but when it's connected to the computer it says that my usb device (phone) has malfunctioned.
because of that "malfunction" i cant revert back to stock everything and relock everything to get it repaired with bell mobility.
Click to expand...
Click to collapse
when i sent them my phone i couldn't bring back to stock software but i still shipped it out either way, i actually got an email from samsung today saying a component has been replaced and being shipped out back to to me, so i guess they fixed it with it being rooted, so when i receive it ill let you know
Well I got back my phone today and its charging again. But they restored my phone back to factory setting. So I lost all my pics and phone didn't restore previous apps etc but oh well as long as they fixed it and no questions asked I'm happy
Sent from my Galaxy Nexus using xda app-developers app
Hi everybody. I have had some strange issue. It is like if the usb entry wasn't working. The phone doesn't connect to the computer.
- If I plug it, it doesn't appear as connected.
- If I charge it it doesn't charge.
But here there is the thing... When the phone is completely powered off, if I connect the phone to the computer, the phone powers on, shows the bootlogo (in my case DoomKernel) and then powers off (without charging)
It is like If the USB entry was broken or something like that... I cannot flash other fw or kernel and I can charge it because I own a broken arc. I change batteries, charge, and rechange batteries.
Any help would be appreciated
Cheers
luiseteyo said:
Hi everybody. I have had some strange issue. It is like if the usb entry wasn't working. The phone doesn't connect to the computer.
- If I plug it, it doesn't appear as connected.
- If I charge it it doesn't charge.
But here there is the thing... When the phone is completely powered off, if I connect the phone to the computer, the phone powers on, shows the bootlogo (in my case DoomKernel) and then powers off (without charging)
It is like If the USB entry was broken or something like that... I cannot flash other fw or kernel and I can charge it because I own a broken arc. I change batteries, charge, and rechange batteries.
Any help would be appreciated
Cheers
Click to expand...
Click to collapse
Have you got any Nandroid backups you could try restoring from when it worked?
I think it is a hardware issue. I would try that, but my nandroids are from other android version.
Currently I am using DoomKernel v22. If I restore a CM9 nandroid it would bootloop...
I have contacted with the service centre, and the warranty covers this, but I would be a month and a half without phone... I am trying to repair it myself.
That's a hardware problem. Probably with bq24185 chip. Without charger or usb cable connected, you can reboot your phone and check (via BBS) for a constant kernel wakelock called bq24185_watchdog_lock.
I don't know about Spain, but in my country, they gave me a new Arc S (they couldn't fix it) when this issue happened to me 6 months ago. Don't forget to flash stock FTF and relock bootloader (even if it doesn't restore the DRM keys) if you used official unlock method.
panda0 said:
That's a hardware problem. Probably with bq24185 chip. Without charger or usb cable connected, you can reboot your phone and check (via BBS) for a constant kernel wakelock called bq24185_watchdog_lock.
I don't know about Spain, but in my country, they gave me a new Arc S (they couldn't fix it) when this issue happened to me 6 months ago. Don't forget to flash stock FTF and relock bootloader (even if it doesn't restore the DRM keys) if you used official unlock method.
Click to expand...
Click to collapse
I can't relock bl or flash anything since I have no connection with computer... ;(
What can I do? Thanks for your answer
luiseteyo said:
I can't relock bl or flash anything since I have no connection with computer... ;(
What can I do? Thanks for your answer
Click to expand...
Click to collapse
It should be able to flash FTF without any issues. Did you tried?
panda0 said:
It should be able to flash FTF without any issues. Did you tried?
Click to expand...
Click to collapse
Yes, but I cant connect the phone to the pc
It is like if the cable entry was broken. Anything detects the phone: charger, pc...
I cannot enter fastboot or flashmode because the phone enter this modes when is CONNECTED to a pc pressing several keys. In this case, it never gets connected...
luiseteyo said:
Yes, but I cant connect the phone to the pc
It is like if the cable entry was broken. Anything detects the phone: charger, pc...
I cannot enter fastboot or flashmode because the phone enter this modes when is CONNECTED to a pc pressing several keys. In this case, it never gets connected...
Click to expand...
Click to collapse
That's bad.
It occured the same problem with me, but in my case I was able to flash via flashmode. I can only guess that your phone have more things with problem.
I bet your using a Laptop.
luiseteyo said:
Hi everybody. I have had some strange issue. It is like if the usb entry wasn't working. The phone doesn't connect to the computer.
- If I plug it, it doesn't appear as connected.
- If I charge it it doesn't charge.
But here there is the thing... When the phone is completely powered off, if I connect the phone to the computer, the phone powers on, shows the bootlogo (in my case DoomKernel) and then powers off (without charging)
It is like If the USB entry was broken or something like that... I cannot flash other fw or kernel and I can charge it because I own a broken arc. I change batteries, charge, and rechange batteries.
Any help would be appreciated
Cheers
Click to expand...
Click to collapse
I bet your using a laptop.
I was in a hotel and only took my laptop a cable and my phone. then i had the exact same problem you are having. Turns out laptops usually only have 1 usb port inside. it hits a usb hub and then gets extended out to the ports you see on the outside of your laptop.
Laptops are all about saving battery life. so the hub takes some then after its all split up there isnt much to give your phone. so it never even recognises it. I was so mad. I thought it was the cable the whole time then i get home and the cable is fine. i went 3 days with no phone because it would not charge off the laptop.
Good luck.
DigitalCoke said:
I bet your using a laptop.
I was in a hotel and only took my laptop a cable and my phone. then i had the exact same problem you are having. Turns out laptops usually only have 1 usb port inside. it hits a usb hub and then gets extended out to the ports you see on the outside of your laptop.
Laptops are all about saving battery life. so the hub takes some then after its all split up there isnt much to give your phone. so it never even recognises it. I was so mad. I thought it was the cable the whole time then i get home and the cable is fine. i went 3 days with no phone because it would not charge off the laptop.
Good luck.
Click to expand...
Click to collapse
The problem IS NOT in the laptop. My phone isn't recognizing ANYTHING. I plugged it to my charger but anything.. I don't know if I am explaining myself correctly.
panda0 said:
That's bad.
It occured the same problem with me, but in my case I was able to flash via flashmode. I can only guess that your phone have more things with problem.
Click to expand...
Click to collapse
Yes... that's why I think it is a hardware issue in the usb entrance to the phone...
EDIT: I have noticed, that when I try to get into flashmode, I unplug the phone, I press back key, I connect it and the green light appears for a milisecond, but I can't make it stand.... I can't get in any of the modes...
EDIT: The same with fastboot. I plug the phone while pressing menu key, blue light appears but suddently it goes.
EDIT3: I downloaded the rom I was using from the phone using wifi. I moved it to /sdcard. I rebooted into recovery and after wiping, I flashed it. I still cannot get in fastboot or flashmode...
Try another cable?
Someguyfromhell said:
Try another cable?
Click to expand...
Click to collapse
Yes I tried that. Another cable and another PC
Okay. I found the problem. I used a chinese car charger. Thats a commor error lol u can find a lot of threads in which those charchers burn microusb. Thanks god i have another bricked arc i will change pieces. Thank u all of u!
Enviado desde mi Nexus 7 usando Tapatalk 2
luiseteyo said:
Okay. I found the problem. I used a chinese car charger. Thats a commor error lol u can find a lot of threads in which those charchers burn microusb. Thanks god i have another bricked arc i will change pieces. Thank u all of u!
Enviado desde mi Nexus 7 usando Tapatalk 2
Click to expand...
Click to collapse
At least you have another one.
So, it was the bq24185 controller chip...
panda0 said:
At least you have another one.
So, it was the bq24185 controller chip...
Click to expand...
Click to collapse
lool yes, it was. Now I need to study it. I don't have any knowledge in hardware, so I have to know where is it, how to change it, and do it...
Thank u!!
Hi everyone,
Something really strange happened to me last week (or at least I started noticing it last week)
First, when my HTC10 was turned on, it didn't recognize the charger at all, I tried different chargers and cables and the result was the same. If I turned off the phone it worked perfectly. I wiped the cache and tried again with the same result. I booted in safe mode and got the same result.
I hard reset my phone and loaded all my apps again and now the USB C just works when I plug it in a certain way when turned on(one of the two possible ways, impossible for me to know which of them). When turned off it works perfectly.
Does anyone has experienced this? I think maybe it's related with one app, since when turned off it works with no problem.
UPDATE:
I just hard reset my phone again and loaded NO apps but still the same behavior: when turned off USB C can charge the phone no matter which way I plug it, but when turned on it doesn't.
jcipactli said:
Hi everyone,
Something really strange happened to me last week (or at least I started noticing it last week)
First, when my HTC10 was turned on, it didn't recognize the charger at all, I tried different chargers and cables and the result was the same. If I turned off the phone it worked perfectly. I wiped the cache and tried again with the same result. I booted in safe mode and got the same result.
I hard reset my phone and loaded all my apps again and now the USB C just works when I plug it in a certain way when turned on(one of the two possible ways, impossible for me to know which of them). When turned off it works perfectly.
Does anyone has experienced this? I think maybe it's related with one app, since when turned off it works with no problem.
UPDATE:
I just hard reset my phone again and loaded NO apps but still the same behavior: when turned off USB C can charge the phone no matter which way I plug it, but when turned on it doesn't.
Click to expand...
Click to collapse
Have you tried a different cable?
lampel said:
Have you tried a different cable?
Click to expand...
Click to collapse
I've tried with different cables and different chargers. It seems to be an intermitent problem
jcipactli said:
I've tried with different cables and different chargers. It seems to be an intermitent problem
Click to expand...
Click to collapse
Power phone up with it plugged in. Does it charge then? I get that problem often. I've narrowed my problem down to when I start my car with phone connected on charge (using car charger). Won't charge after that till I restart phone. I'm assuming it gets over or under voltage and safety circuit kicks in until restart. In your case it might be a charger or cable problem (or combination of both).
purple patch said:
Power phone up with it plugged in. Does it charge then? I get that problem often. I've narrowed my problem down to when I start my car with phone connected on charge (using car charger). Won't charge after that till I restart phone. I'm assuming it gets over or under voltage and safety circuit kicks in until restart. In your case it might be a charger or cable problem (or combination of both).
Click to expand...
Click to collapse
I think the problem was the cable I was using, after a while it started doing some crazy stuff like saying that I was not using a powerful enough charger. After I changed it everything is working like a charm
I'm experiencing similar problems, but this happened to me after my phone totally discharged, i repost my experience:
Hi guys! i'm occuring in a big problem, i was wondering if anyone of you had this experience with this or others phones, two days ago my htc 10 was totally without battery and died, so i put it on charge, but nothing happens, no led on, if i try to power on, no signs of life, unable to make it boot, even after hours of charge, i noticed that the phone anche the charger were cold, instead of hot like it should.... but after hours, even without led indicator on, i trying to recover it, with surprise, it was hot, i tryed to power on, no signs, i tryed combination of power button and volume buttons and it booted into dowload mode, and after a millisecond it re-died, and booted normally with 65% battery. BTW from that point the phone is unable to charge if i plug the cable into it, nothing happens, but if i put the cable, when is off, it charges even after boot, i tryed to recalibrate battery but nothing happens....
today, one day later, it seems the things are getting better, i'am able to charge it without having to put the phone off, but i always got the message that the charge is slow.
Clean the connector on the phone, make sure it's nice and shiny.
Give the cables a buff up, reboot your phone.
Allow it to boot, connect the official HTC charger in the wall.
Connect the official htc USB c cable into the charger and unlock your phone.
Connect the cable to your phone.
If that doesn't work, try a different wall socket.
Are you on stock? Have you altered any voltages? Any quick charge mods?
Q1qsxez
Sq
dladz said:
Clean the connector on the phone, make sure it's nice and shiny.
Give the cables a buff up, reboot your phone.
Allow it to boot, connect the official HTC charger in the wall.
Connect the official htc USB c cable into the charger and unlock your phone.
Connect the cable to your phone.
If that doesn't work, try a different wall socket.
Are you on stock? Have you altered any voltages? Any quick charge mods?
Click to expand...
Click to collapse
Hi, i'm on viper 3.1.0. srock voltages, i'm using stock htc cables and charger, tryed all wall socket in the house and i have cleaned all the connectors
htctouchelfin said:
Hi, i'm on viper 3.1.0. srock voltages, i'm using stock htc cables and charger, tryed all wall socket in the house and i have cleaned all the connectors
Click to expand...
Click to collapse
If you can reverse the modifications you've done to it I'd be tempted to say take it back to htc and get it sorted. Shouldn't be like that. Personally that's what I'd do.
I noticed that my Pixel 2 XL suddenly stopped connecting to the car via the USB cable (Android Auto). When I connect the cable, the phone charges but nothing happens on the monitor. When I try the same cable with my OG Pixel XL it works fine. I also tried connecting my Pixel 2 XL to my PC, and it didn't work either. Windows makes a sound, and then I get an error message saying "USB device not recognized. the last usb device you connected to this computer malfunctioned." Nothing shows up on the phone screen and I can't change the USB-connection type. I tried factory resetting the phone but I still have the same issue. I have tried many different cables, and all work with the OG Pixel XL but not the Pixel 2 XL.
Also the time estimate for how long a full charge will take is gone as well. It only says "charges rapidly" when I connect it to the charger that came with the phone.
Is my charging port damaged? Can I fix it somehow? I tried carefully cleaning it with water and a tooth brush and drying it, but still have the same issue. Could it be corrosion? Should I try using PRF TCC on the charge port?
YaKoStar said:
I noticed that my Pixel 2 XL suddenly stopped connecting to the car via the USB cable (Android Auto). When I connect the cable, the phone charges but nothing happens on the monitor. When I try the same cable with my OG Pixel XL it works fine. I also tried connecting my Pixel 2 XL to my PC, and it didn't work either. Windows makes a sound, and then I get an error message saying "USB device not recognized. the last usb device you connected to this computer malfunctioned." Nothing shows up on the phone screen and I can't change the USB-connection type. I tried factory resetting the phone but I still have the same issue. I have tried many different cables, and all work with the OG Pixel XL but not the Pixel 2 XL.
Also the time estimate for how long a full charge will take is gone as well. It only says "charges rapidly" when I connect it to the charger that came with the phone.
Is my charging port damaged? Can I fix it somehow? I tried carefully cleaning it with water and a tooth brush and drying it, but still have the same issue. Could it be corrosion? Should I try using PRF TCC on the charge port?
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Cable could be going bad or it's missing the 100ohm resister the phone just went into protection it will work again at some point but I recommend getting a new cable direct from Google
Tired of buying ones that should have the resister but still not having quick charge work and issues like that.
Sent from my Pixel 2 XL using Tapatalk
YaKoStar said:
I noticed that my Pixel 2 XL suddenly stopped connecting to the car via the USB cable (Android Auto). When I connect the cable, the phone charges but nothing happens on the monitor. When I try the same cable with my OG Pixel XL it works fine. I also tried connecting my Pixel 2 XL to my PC, and it didn't work either. Windows makes a sound, and then I get an error message saying "USB device not recognized. the last usb device you connected to this computer malfunctioned." Nothing shows up on the phone screen and I can't change the USB-connection type. I tried factory resetting the phone but I still have the same issue. I have tried many different cables, and all work with the OG Pixel XL but not the Pixel 2 XL.
Also the time estimate for how long a full charge will take is gone as well. It only says "charges rapidly" when I connect it to the charger that came with the phone.
Is my charging port damaged? Can I fix it somehow? I tried carefully cleaning it with water and a tooth brush and drying it, but still have the same issue. Could it be corrosion? Should I try using PRF TCC on the charge port?
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Click to collapse
Check for these options, see if it got changed to charging only.
Unfortunately, I don't have these options available. Like I said, nothing happens. The phone only goes into charging mode. I've tried a bunch of different cables that works with my OG Pixel.
in developer options check to see if under "select USB configuration" you have it set to charging only.
I have also started to notice a weird charging issue with my Pixel 2 XL. First, I thought that it was the original cable - ordered a replacement via Google Support but today I started noticing a very similar issue. Basically, only 1 way of the reversible cable can charge my device, so if I turn it upside down it won't charge at all - no matter which of the sides I plug into it. When it's plugged in normally, it'll charge for a few seconds then off and on again - all of this at a very fast speed, so it'll keep my screen on at all times. I've noticed this as I've left my phone on the bed for half an hour to charge it then spot that my screen was on for like 5 minutes - when I picked up the phone, it was pretty warm and would charge and disconnect and then charge again - in a loop.
Meanwhile, if I plug in my Anker (a third party) USB-C cable, it will charge just fine - no matter which of the reversible sides I try it with. So having checked that, I thought it was the wall plug going crazy or something, so I plugged the USB-C cable into my computer (Thunderbolt 3) and it was the same issue - it would charge normally only with one of the sides, so when I turned it upside down, nothing would happen.
Also, what's weird is that the Pixel cable, both the old and the replacement one works fine with the Galaxy S9, but not my Pixel - so I assume it's a hardware (charging port) issue with my device, so tomorrow the UK team should get in touch with me to discuss my options :/
skimminstones said:
in developer options check to see if under "select USB configuration" you have it set to charging only.
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Tried doing it. No change.
I tried using some contact spray to see if it's because of rust/oxidation of the pins in the charging port, no change.
I still think it's an hardware issue though. Like I said, not even factory resetting the phone fixed it. I'll just live with not having android auto and USB, not super important for me anyway. Thanks guys.
I wonder if there is a defect in the charging ports of these. I just got a replacement because mine wouldn't charge on any c to c charger (I have two factory chargers). It would only charge when connected to a computer with an A to C, or using the same cable type to a wall charger. It was really weird... This is also the second or third post in the last week or two I've seen about something pertaining to the port.
gettinwicked said:
I wonder if there is a defect in the charging ports of these. I just got a replacement because mine wouldn't charge on any c to c charger (I have two factory chargers). It would only charge when connected to a computer with an A to C, or using the same cable type to a wall charger. It was really weird... This is also the second or third post in the last week or two I've seen about something pertaining to the port.
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Click to collapse
There probably is .. I've read a lot of posts about people having similar issues.
Ok... So something weird just happened. I connected my phone to the charger as usual, and suddenly I could see the "estimated time until full charge" notification again, for the first time in weeks! I tried disconnecting it, and connecting it to my computer and I could browse the images on my phone! I thought my issue was fixed, so I disconnected it and connected it to the outlet again.. And now it is the same as before again. No estimate until full charge and windows says the device malfunctioned... What the hell happened there for a couple of minutes?
Pixel 2 XL and having the identcal issue as OP.
Phone charges only in car and computer. Once for just a few minutes the Android Auto just starter working and on PC I was briefly able to access phone storage. Then nothing. Went to dealer thinking it was car USB port but the technicians Samsung plugged in and Android Auto started right up.
Swapped cables, same isssue.
Wondering if I should even bother with factory reset or just pursue repair?
My Pixel 2 XL is from Verizon, anyone have any experience with warranty repairs?
(btw, checked in the developer sections and usb is set to MTP)
YaKoStar said:
I noticed that my Pixel 2 XL suddenly stopped connecting to the car via the USB cable (Android Auto). When I connect the cable, the phone charges but nothing happens on the monitor. When I try the same cable with my OG Pixel XL it works fine. I also tried connecting my Pixel 2 XL to my PC, and it didn't work either. Windows makes a sound, and then I get an error message saying "USB device not recognized. the last usb device you connected to this computer malfunctioned." Nothing shows up on the phone screen and I can't change the USB-connection type. I tried factory resetting the phone but I still have the same issue. I have tried many different cables, and all work with the OG Pixel XL but not the Pixel 2 XL.
Also the time estimate for how long a full charge will take is gone as well. It only says "charges rapidly" when I connect it to the charger that came with the phone.
Is my charging port damaged? Can I fix it somehow? I tried carefully cleaning it with water and a tooth brush and drying it, but still have the same issue. Could it be corrosion? Should I try using PRF TCC on the charge port?
Click to expand...
Click to collapse
Same exact problem here with XL2. The phone will charge anywhere with any cable but can not access phone storage from laptop and Android Auto no longer works. It worked fine last week, now no go. I called Google as I bought phone from them and they are are sending a replacement to me which will be here this Monday.
Has to be hardware issue as my XL works perfectly.
Hey i have the exact same problem. Cannot access the phone with usb cable. The problem for me is, that i have Lineage OS installed without root and it installed its own recovery, so i'm basically unable to go back to stock. The google support told me that because it's not the original software on the phone its out of warranty and i should just reflash the factory image, but i already told them that as long as i can't access the phone with usb i can't do that. Will see what i can do else. Maybe i just have to pay to get it fixed. I'm very sad about that.
Also same here. I contacted support and signs indicate that this is a warranty issue.
No USB data for me anymore. Charging only. The interesting thing is although the USB-C is symmetrical only one of the two possible orientations is actually charging the phone.
Same problem just happened with my pixel 2 XL. I believe this was some kind of a weird update that Google did last night that screwed everything up. I've tried hard factory reset as well as resetting the phone changing cables Etc. Nothing works
I was one of those people that cursed out Google regarding this particular issue. I was getting windows 10 errors "device not recognized", the USB-C audio adapter didn't work for my car, not did the audio adapter, so I was gonna chalk it up to the fact I got a faulty phone, that was until....
I had searched around and saw some articles on how the USB-C port was a dust collector. I used s toothpick to knock out some of the lint that was trapped inside the port, nothing changed.
Just about to RMA my phone and I decide to try one last attempt.
1) find the thinnest cardboard / oaktag you can find that can fit in either side of the port without having use force ( if you have an old Google fi data sim card cardboard laying around, it works perfect )
2) Get some rubbing alcohol and dip about 2 to 3 cm of it in the alcohol
3) Gently move the cardboard against the connectors in a left right motion, too and bottom side, when you hit the corners drag the cardboard up to remove any additional dust or lint. I ended up extracting more lint and dirt that rolled off both sides of the connectors
I let the USB-C connector dry and cleaned again in the same method.
Now when I plug in my device it's recognized by my PC, all USB-C peripherals work, even my SanDisk USB-C flash drive.
Before you quit after all your efforts, give cleaning the port a shot. You can't really do any damage because the phone is moisture resistant , and alcohol evaporates quick.
It's very easy for dirt to get lodged in the port, and when you plug in your phone to charge, it's just going to compress and smear the dirt all over the connectors ( possibly fuse the dirt on the contacts ). This happens with all USB-C ports in similar situations.
If you guys are still reading this , give it a shot if you haven't returned your units.
ugh .... just happened to mine. While the bootloader is unlocked. hopefully i can clean or replace the port.
Anony58 said:
I have also started to notice a weird charging issue with my Pixel 2 XL. First, I thought that it was the original cable - ordered a replacement via Google Support but today I started noticing a very similar issue. Basically, only 1 way of the reversible cable can charge my device, so if I turn it upside down it won't charge at all - no matter which of the sides I plug into it. When it's plugged in normally, it'll charge for a few seconds then off and on again - all of this at a very fast speed, so it'll keep my screen on at all times. I've noticed this as I've left my phone on the bed for half an hour to charge it then spot that my screen was on for like 5 minutes - when I picked up the phone, it was pretty warm and would charge and disconnect and then charge again - in a loop.
Meanwhile, if I plug in my Anker (a third party) USB-C cable, it will charge just fine - no matter which of the reversible sides I try it with. So having checked that, I thought it was the wall plug going crazy or something, so I plugged the USB-C cable into my computer (Thunderbolt 3) and it was the same issue - it would charge normally only with one of the sides, so when I turned it upside down, nothing would happen.
Also, what's weird is that the Pixel cable, both the old and the replacement one works fine with the Galaxy S9, but not my Pixel - so I assume it's a hardware (charging port) issue with my device, so tomorrow the UK team should get in touch with me to discuss my options :/
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I had this exact same problem. I had never heard of anyone else having the issue. Both the original charger that came with the phone and a replacement from Google had the issue but the chargers I got with Nexus 5X phones worked fine.
During the same time period I also had issues with the phone only detecting the 3.5mm adapter one way or not at all. Others had reported this issue.
At some point recently, as randomly as it seemed to stop working (charger and 3.5mm adapter) both started working again.
jimv1983 said:
I had this exact same problem. I had never heard of anyone else having the issue. Both the original charger that came with the phone and a replacement from Google had the issue but the chargers I got with Nexus 5X phones worked fine.
During the same time period I also had issues with the phone only detecting the 3.5mm adapter one way or not at all. Others had reported this issue.
At some point recently, as randomly as it seemed to stop working (charger and 3.5mm adapter) both started working again.
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Click to collapse
Indeed, recently it has started working again, although I am still waiting for an original response from Google (been waiting for half a year and really doubt they'd come to a conclusion after all....)
I had contacted them and they still told me to wait... Really disappointed about the way this serious issue was handled and it is still being handled.
Anyways, everything seems to be working out of blue, that's what matters.
Anony58 said:
Indeed, recently it has started working again, although I am still waiting for an original response from Google (been waiting for half a year and really doubt they'd come to a conclusion after all....)
I had contacted them and they still told me to wait... Really disappointed about the way this serious issue was handled and it is still being handled.
Anyways, everything seems to be working out of blue, that's what matters.
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Click to collapse
The best guess I have is that the issue was caused by some bug in an update (the April or May update if my timeline is correct) and was fixed in the November Update.
Now I have a new issue that stated with the Pie update. Music metadata no longer shows up on my car's audio system when playing over Bluetooth. Many people are experiencing the issue. There is a work around but it's annoying.