Why does LG's tech support SUCK SO MUCH? - G4 Q&A, Help & Troubleshooting

Why does LG's tech support SUCK SO MUCH? - G4 Q&A, Help & Troubleshooting

I'm probably just venting, but so annoyed with LG's crap tech support that I am getting close to selling this phone and never buying any LG product ever again, of any kind.
Anyone else? :cyclops:
My new recommendation to people is LG is fine if you don't need support and don't get one of the many many many defective units. But is that how you want to feel about a new purchase?

Whenever theres problems I through xda. They are way more hekpful than customer service.

Eddiekool12 said:
Whenever theres problems I through xda. They are way more hekpful than customer service.
Click to expand...
Click to collapse
Yeah, XDA nor anyone else has a solution for this. I've been dealing with it for months, as have others.
But I couldn't agree more. XDA has far more intelligent volunteers than LG or TMO have as paid employees

Related

Stop Complaining about sound. Which is Working now!!

Stop spamming noobs. /!\
When they get the sound to work they will TELL YOU!!

husam666 said:
The title says it all,
Cuz the phone speaker seams to work on calls.
Click to expand...
Click to collapse
Not yet. Please stop asking. Someone is working on it. Its been a problem for months now.

DJGonzo said:
Not yet. Please stop asking. Someone is working on it. Its been a problem for months now.
Click to expand...
Click to collapse
Months?
its practically been almost a year now
but i gotta say its come aloooooooong way from when they first started on the development.

yeaaa, posts like this should be deleted. People really need to do some research, if its really that big of a problem, then you can look into fixing it yourself, stop complaining here about it.

Found a good use For the thread,
and sorry about the question.
close thread plz

Nice >> /!\
Btw how to be that someone who's working on it? What do I need to modify or experiment with?

DonDie said:
Nice >> /!\
Btw how to be that someone who's working on it? What do I need to modify or experiment with?
Click to expand...
Click to collapse
Thx
The someones are developers. But I don't know how to become one, look in the chef central you'll find kitchens if that what you mean.
Sent from my MSM using XDA App

please stop complaining about poeple complaining lol.
but if you wanta fully working android phone go buy one i am going to go buy
the samsung captivate it is a beautiful phone.

please stop complaining about poeple complaining lol.
but if you wanta fully working android phone go buy one i am going to go buy
the samsung captivate it is a beautiful phone.
Click to expand...
Click to collapse
lool
Dude I tried some Samsung devices and i found that they are ****, get yourself a better phone like Sony Ericsson or Motorola if you don't want htc.

husam666 said:
lool
Dude I tried some Samsung devices and i found that they are ****, get yourself a better phone like Sony Ericsson or Motorola if you don't want htc.
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Click to collapse
WHAT!?!?! Would have a Samsung ANY day over a Moto piece of crap.

Reefermattness said:
WHAT!?!?! Would have a Samsung ANY day over a Moto piece of crap.
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Click to collapse
Second that. And third that. And fourth that. And can I get an eighth of that?
My wife went through 3 Motorola phones while I had my 1 Samsung SGH-P735. We just dumped her Cliq for an Espresso after 2 replacements. Plus Moto just sold their entire mobile devision to Nokia Seimens, IDK if they will even be a relevant brand in the next 5 years.

Yeah the samsung vibrant and captivate are beAutiful phone.

Looks like my information about Motorola are old, but still hate Samsung.
I have an what they call an ACE and the charger/speaker/USB jack is disconnected from the motherboard and everyone tells me its unfixable.
And my father has a normal Samsung phone and the software is so simple that it drives me nuts whenever he needs help.

Hamsteriel said:
Second that. And third that. And fourth that. And can I get an eighth of that?
My wife went through 3 Motorola phones while I had my 1 Samsung SGH-P735. We just dumped her Cliq for an Espresso after 2 replacements. Plus Moto just sold their entire mobile devision to Nokia Seimens, IDK if they will even be a relevant brand in the next 5 years.
Click to expand...
Click to collapse
Two points:
- They sold their mobile network equipment division. In other words, the equipment that goes in towers. Not their mobile handset business. The two are totally different, and selling one means nothing to the operation of the other.
- I think there's a pretty big difference between Moto's low/mid line phones, like the Cliq or Backflip, and their high end "droid" series. I think most original Droid users have been happy. I know my Dad has loved his. I don't think it's fair to say that because the Cliq wasn't a great phone that Motorola can't produce great phones.
I'm not a Moto lover or a Samsung hater. I think HTC, Moto, and Samsung all have elements they do well and elements they don't.

bkrodgers said:
Two points:
- They sold their mobile network equipment division. In other words, the equipment that goes in towers. Not their mobile handset business. The two are totally different, and selling one means nothing to the operation of the other.
- I think there's a pretty big difference between Moto's low/mid line phones, like the Cliq or Backflip, and their high end "droid" series. I think most original Droid users have been happy. I know my Dad has loved his. I don't think it's fair to say that because the Cliq wasn't a great phone that Motorola can't produce great phones.
I'm not a Moto lover or a Samsung hater. I think HTC, Moto, and Samsung all have elements they do well and elements they don't.
Click to expand...
Click to collapse
Thanks for clarifying about the sale, I wa misinformed. We were more upset about Moto's lack of customer service in addressing the issue of updates (1.5 for a year now) and failure to diagnose the multiple problems we were having. I have played with my friend's Droid X, and found it to be quite a phone: their higher end units are very well made. However, they do not put the same quality into all of their devices, and I prefer not to play lottery on a $300 phone.

DJGonzo said:
Not yet. Please stop asking. Someone is working on it. Its been a problem for months now.
Click to expand...
Click to collapse
I think the issue is that there have been no updates about sound for many months. With all the progress on bringing new Android updates to the TP2, it appears that sound has actually been forgotten.
Hearing the phone ring is a pretty big deal and is the biggest reason I haven't begun using Android exclusively. I know I will get hammered for this since these guys are doing all this great work for FREE but I know I would gladly pay to install Android on my phone.

sleze said:
I think the issue is that there have been no updates about sound for many months. With all the progress on bringing new Android updates to the TP2, it appears that sound has actually been forgotten.
Hearing the phone ring is a pretty big deal and is the biggest reason I haven't begun using Android exclusively. I know I will get hammered for this since these guys are doing all this great work for FREE but I know I would gladly pay to install Android on my phone.
Click to expand...
Click to collapse
yeah !!! android is dead !!!

Well when it comes to me i dont care about android any more i use it only cuz it has the xda-devs app.

lordstrife said:
please stop complaining about poeple complaining lol.
but if you wanta fully working android phone go buy one i am going to go buy
the samsung captivate it is a beautiful phone.
Click to expand...
Click to collapse
Please stop complaining about people complaining about people complaining...

[ACL] said:
yeah !!! android is dead !!!
Click to expand...
Click to collapse
Wait, we can boot android on our phones? Why did no one tell me this??

Talked to a cell phone rep... wasn't encouraging

My wife and I were at the mall today and I went into a Rogers store (Canadian cell provider), and was comparing the Focus to my Quantum.
A sales monkey came over to see if I needed help and we started chatting. I asked him if the wp7's had been selling he kinda laughed nervously and said he hasn't seen a rep sell one yet. He mentioned that one concern is the lack of multi-tasking. I kinda find that hard to believe. That used to be the rallying cry of all anti-apple people, yet they sold like crazy. And I've yet to see one 'in the wild'. Anecdotal I know, but kinda disappointing. I think it's a fantastic OS, I thought more people would be into it.

Many people are into it.
The sales man is only a sales man. He only wants to sell you what ever he thinks he can make money off.
As it stands the multitasking functionality is about the same as the iphone, but with MANGO on its way, that will be fixed.

Don't worry, generally sales rep don't know what they are talking about, they just know the basic/general stuffs.

If I'm the sales officer,I would not reckon this device to any customer,until 2nd gen of devices or mango are released.
@FooisM, most of the consumers not even know what is WP7,so,whats the point telling them about Mango?lol....
@JC_agga, yea true,they just know basic and general stuffs,that is what ordinary or normal customers want.

you have to do your own homework... sales ppl will sell u what they suppose to or get more commission or old stocks....
i changed 3 Bluray 3D DVD players in past 4 months, as i trusted the sales man....

truffle1234 said:
you have to do your own homework... sales ppl will sell u what they suppose to or get more commission or old stocks....
i changed 3 Bluray 3D DVD players in past 4 months, as i trusted the sales man....
Click to expand...
Click to collapse
Either that or what they know actually works and has full functionality. Just a thought.

xsteven77x said:
Either that or what they know actually works and has full functionality. Just a thought.
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Click to collapse
Not around here sadly. From the few stores around my place, if you don't have an Iphone, that makes you an idiot to them.

To be fair even after all the debacle i've been through with my Omnia 7 I would still reccomend WP7. The OS is just fantastic.
Samsung phones however... I will not reccomend!

Freypal said:
To be fair even after all the debacle i've been through with my Omnia 7 I would still reccomend WP7. The OS is just fantastic.
Samsung phones however... I will not reccomend!
Click to expand...
Click to collapse
Agree perfectly!!!!!! OS brilliant! Samsung has let me downnnnn hardware problems to often!

I love my sammy Focus. When I went to the ATT store to get my wife the same phone, the salesman said good things about the phone, asked me about my experience. I didn't get any anti-wp7 vibe from my att store, but ymmv. By the time I decide to make a purchase, I find that I generally know a lot more about the items than the saleperson. Not always, not generally so.

munkeyphyst said:
I love my sammy Focus. When I went to the ATT store to get my wife the same phone, the salesman said good things about the phone, asked me about my experience. I didn't get any anti-wp7 vibe from my att store, but ymmv. By the time I decide to make a purchase, I find that I generally know a lot more about the items than the saleperson. Not always, not generally so.
Click to expand...
Click to collapse
In Portugal when I went to buy my Omnia 7in January the salesguy had a Mozart and he loved it, almost forced me into WP7.. LOL
No regrets about the OS nor about Samsung... My Omnia is running 7392 always officially updated and no problems so far...

Yeah, I don't know why ppl complain about Samsung. I think they're a great hardware company and I'm very happy with my Omnia 7. Before I had a Samsung Wave with bada, and it was nice too !! No problems at all !!
I didn't have any problems with the update on the Omnia 7 as well.

Well, if he is a cell phone salesman he is either very young probably not very knowledgeable or if older probably made a lot of mistakes in life to end up at that point.... In either event I wouldn't worry about it. Just enjoy your phone and rock on.

TIGGAH said:
Well, if he is a cell phone salesman he is either very young probably not very knowledgeable or if older probably made a lot of mistakes in life to end up at that point.... In either event I wouldn't worry about it. Just enjoy your phone and rock on.
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Click to collapse
LOL that's horrible!

isn't this like letting a car sales man telling you what to buy? If you're going to lay down 500$ you better do your research before walking into any store (or you deserve what you get).

TIGGAH said:
Well, if he is a cell phone salesman he is either very young probably not very knowledgeable or if older probably made a lot of mistakes in life to end up at that point.... In either event I wouldn't worry about it. Just enjoy your phone and rock on.
Click to expand...
Click to collapse
That was amazing.

share any of your sales issues here
cheerio

Put The Pressure On Sprint Don't Settle

Ok spoke to sprint for 2 hrs today about LOS.... "Recorded all calls"
Hung up on 4 times while i was on hold while they research issue
Told to sell phone back to sprint "oh yea...Uh no!"
I am not giving you 2 months of credit "yes you are"
Account Services: Nothing i can do we don't issue credits "don't lie to me"
17 mintues in call "account services" says: I can give you $36 "i don't think so"
Call Samsung since they made the phone "nope try again"
We have nothing to do with the device "The name of the store was Sprint"
Im not going to loose my job over you "understandable but i really don't care"
Take it to the store "why if they all are defective"
Im not going to do this that or the other and etc....... "manager please and not someone who just takes escalations.
RESULTS "Time to get tough"
I want out of my contract do to local lemon laws and horrible
treatment from customer service.
Manager understood after i broke it down technically to him about the phone issues and asked what do you want "I've already told you!!"
Contract terminated "released from contract" Still have phone and service of course.
"not fixed in a month will call for credits" <----You have to play hard ball with Sprint...Calling 100 times is easier than checking your phone for LOS every few minutes
Mission Statement:
PUT THE PRESSURE ON SPRINT GUYS..DO NOT LET THEM RIP YOU OFF! IF YOU HAVE LOS ITS NOT ACCEPTABLE..I WAS PREPARED TO CALL 100 TIMES. HOW FAR ARE YOU READY TO GO????? do not speak to anyone but account services

Sprint is already aware and working on a fix. There are people here working on it as well. Shut up about it already.
Sent from my SPH-D710 using xda premium

clamknuckle said:
Sprint is already aware and working on a fix. There are people here working on it as well. Shut up about it already.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Troll Alert "your best decision besides ending your life could of been just avoiding the thread' Thanks

clamknuckle said:
Sprint is already aware and working on a fix. There are people here working on it as well. Shut up about it already.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Samsprint's been "working" on gingerbread for Epic 4G for months now. I believe if it's cost efficient in Sprint's favor to simply fix the problem, it's better of we annoy them to an extent.

Funny, I thought Sprint was the carrier and Samsung was the Manufacturer.
My mistake.
Carriers don't make updates/fixes they just test/approve them and release them.
Put the pressure on Samsung. That will get results, hopefully.

Overstew said:
Samsprint's been "working" on gingerbread for Epic 4G for months now. I believe if it's cost efficient in Sprint's favor to simply fix the problem, it's better of we annoy them to an extent.
Click to expand...
Click to collapse
So has XDA. Its obviously an issue with that phone and an entirely different matter all together.
OP if you want to waste that much of your time and energy on something that will soon be fixed, either by the devs here or Sprint/Samsung, feel free. Just don't expect us sane rational people not to troll you.
Sent from my SPH-D710 using xda premium

OP got out of his contract, so that's a win... but yeah it'll be fixed soon.

mattykinsx said:
Funny, I thought Sprint was the carrier and Samsung was the Manufacturer.
My mistake.
Carriers don't make updates/fixes they just test/approve them and release them.
Put the pressure on Samsung. That will get results, hopefully.
Click to expand...
Click to collapse
Werd.
Sent from my SPH-D710 using Tapatalk

mattykinsx said:
Funny, I thought Sprint was the carrier and Samsung was the Manufacturer.
My mistake.
Carriers don't make updates/fixes they just test/approve them and release them.
Put the pressure on Samsung. That will get results, hopefully.
Click to expand...
Click to collapse
Your phone is under warranty through sprint for the first yr. You go through sprint before you contact the manufacturer. Sprint cannot afford to take escalations for every LOS. As well as the credits issued and contracts cancelled for something they sold and provide service for. Therefore they will demand Samsung to fix the issue. Or if Samsung has fixed the issue, they will demand quality to release a patch "yesterday". Worst case scenario if Sprint cannot resolve customers mass number of complaints they will recall the phone, issue refunds, or do exchanges.

clamknuckle said:
So has XDA. Its obviously an issue with that phone and an entirely different matter all together.
OP if you want to waste that much of your time and energy on something that will soon be fixed, either by the devs here or Sprint/Samsung, feel free. Just don't expect us sane rational people not to troll you.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Werd again...
Sent from my SPH-D710 using Tapatalk

clamknuckle said:
So has XDA. Its obviously an issue with that phone and an entirely different matter all together.
OP if you want to waste that much of your time and energy on something that will soon be fixed, either by the devs here or Sprint/Samsung, feel free. Just don't expect us sane rational people not to troll you.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Well with my free service and no contract, I don't mind waiting. I was just helping others to see the same satisfaction and quicker response from Sprint/Samsung..When i get a LOS now, i can laugh about it because i am not paying for it!

If you don't find my post helpful than why respond. I got satisfaction. My job is to help others to get the same.
Now i can leave this post for anyone who finds it useful....
Your Welcome,
Me

doesnt affect me when on stock rom.....
so id say get a replacement or another phone???? I hear good things about the evo 3d and photon

churro7 said:
doesnt affect me when on stock rom.....
so id say get a replacement or another phone???? I hear good things about the evo 3d and photon
Click to expand...
Click to collapse
Only happens once in a while for me...My idea was to have everyone join together and get a quicker fix..I am out of a contract and free service...Im great!!! I just like to share to try to help others. But this is America...Half agree, other half don't.

newalker91 said:
Uh no, no it is not. Your phone is under (pause for keyword here...) "MANUFACTURER'S" warranty for one year. Manufacturer in this case is Samsung, aka the party responsible for FIXING this issue. The reason people go through Sprint before they go to Samsung for their warranty is because they have too high of a sense of self-entitlement and/or are too arrogant to read their user manual which clearly states a contact number for Samsung, not Sprint, under the warranty section. Sprint would never recall this phone for an issue that some people are having. Quite frankly if I were the overseeing supervisor in your case, I would've told you to direct your frustrations at Samsung and never have let you out of contract. As a consumer, do some research before picking up a product if you aren't willing to take the risk of having defects which WILL be fixed. This phone hasn't even received its first patch yet, and you've already cost Sprint valuable network expansion dollars to give you something you didn't deserve by throwing a temper tantrum. Grow up and stop ruining things for everyone else by shoving around the wrong people.
Click to expand...
Click to collapse
Let me guess your work on Wall Street as well...
Send your phone off to Samsung and please let us know when you get the same phone back in the same packaging you sent it in. Should take 2-3 days for you to get your package back, so be patient.
Thanks

Just so people aren't confused. This post has nothing to do with the Wall Street guy above. I provided information on what Sprint did for me as a customer, do to LOS issues. Hope some will find satisfaction in reaching out to them for the lack of service you have had. If you had great service no issues...Cool!
Thanks,
ME

I'm in love with the concept that if you have anything to say about anything [that isn't negative toward a carrier] you must either be an employee or a "fan boy"
Seriously? Go **** yourself with that nonsense.
Samsung makes the phone. It's a great phone.
Samsung is KNOWN for slow updates NO MATTER WHAT CARRIER THE PHONE IS ON
You can pressure Sprint all you want, it's not going to change who is actually responsible for updates and fixes.

"Carriers don't make updates/fixes they just test/approve them and release them."
So is sprint fault too bc they have to test the phones first and looks like they are not.

dmora01 said:
"Carriers don't make updates/fixes they just test/approve them and release them."
So is sprint fault too bc they have to test the phones first and looks like they are not.
Click to expand...
Click to collapse
Who said Sprint doesn't have some blame?
They do test the phones.
But *****ing at Sprint for the LOS issue in some vain attempt to get the issue fixed faster is like *****ing to Best Buy because the iPhone 4 has that antenna issue

mattykinsx said:
Who said Sprint doesn't have some blame?
They do test the phones.
But *****ing at Sprint for the LOS issue in some vain attempt to get the issue fixed faster is like *****ing to Best Buy because the iPhone 4 has that antenna issue
Click to expand...
Click to collapse
Your dad would roll over in his grave and be very disappointed in you with your profanity kid.

Sprint customer service help

Hi all. I'm looking for some help with sprint as the title says. I love the E4GT but I have had like 6 replacements since November (when I bought the phone) and apparently sprint doesn't want to do anything but give me the same phone or the conquer, but obviously this isn't acceptable. So I have been on the phone with a store employee or a csr everyday for the past two weeks but no one seems to understand the trouble I have had to go through to get absolutely nowhere.
A little back ground: last year I had the Evo shift and I had various problems with the replacements but most notably one that I took to the store on the same day I got it and found out that the MB had corrosion. So Sprint, after much haggling, gave me an upgrade and I bought the E4GT. the issues with the E4GT have been updates bricking the phone, capacitive buttons activating without being pressed, overheating, and camera malfunctioning. Any advice on where to go next or what to do would be appreciated.
side note - not new here just a lurker
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Having worked in customer service. You are a complainer. Doesn't make you a bad guy its just who you are. You had the shift complained enough to get E4GT, now you want to keep complaining until you get another one. And when you go to a store and they will see your record. That's all they will see is that you are a complainer. It doesn't matter what carrier you go to. They still buy the same manufacturers phones for the most part. They aren't going to give you another free upgrade. Which is what you want. Let's just cut to the chase. It sounds like you want an Iphone. Instead of complaining to trying and get one. You sell your E4GT and buy the Iphone that you want.

bigfamei said:
Having worked in customer service. You are a complainer. Doesn't make you a bad guy its just who you are. You had the shift complained enough to get E4GT, now you want to keep complaining until you get another one. And when you go to a store and they will see your record. That's all they will see is that you are a complainer. It doesn't matter what carrier you go to. They still buy the same manufacturers phones for the most part. They aren't going to give you another free upgrade. Which is what you want. Let's just cut to the chase. It sounds like you want an Iphone. Instead of complaining to trying and get one. You sell your E4GT and buy the Iphone that you want.
Click to expand...
Click to collapse
What he said....only more nicely!

not trying to fight here but im a complainer because i have not had a phone for a month though im paying for service. and yes i have thought about an iphone because im not loyal to a manufacturer. also it becomes a problem when i can't even get an E4GT anymore because of having too many replacements within a year, while also not being given any good replacement option or anything. i would pay the etf but i dont think i should have to given my luck with their services.
someone else got any advice or input?

i would pay the etf but i dont think i should have to given my luck with their services.
someone else got any advice or input?
Click to expand...
Click to collapse
I'm not arguing...just stating the obvious....the squeaky wheel get's oiled. Your not squeaking enough.
Be persistent, stand your ground, and if all else fails, email corporate.
Your posts are intelligent, which means you can craft a very concise email explaining your troubles. Explain exactly what you want and how you want it. Then if that doesn't work, write another....and then another. Complain louder and eventually your cry's will fall on sympathetic ears. Just know that there is no magic combination. I've been told that 3 replacements and you can choose a different device. Honestly, there's only one device better than our and that's the S3.
Good luck.
(note...what he said...only more nicely)

Ok well thanks for making my case.
If you haven't gotten service fora month call customer service for your credit. Seems easy enough? For having worked in customer service. I have little sympanty when you refuse to take replacement device. Ohh why because it won't work like the last one. That a very defeatest attitude. And its no wonder you aren't happy. NO phone is perfect. But I'm sure you know this. What you want is a free phone for nothing. YOU ARE LIMITING YOUR OPTIONS!!!!
1. Pay the ETF and leave. People with good credit have that option.
2. Sell the phone and buy another one. You can get a good 150-200 for it
3. Quit complaining
4. Try the conquer, maybe it will stop you from complaining. But I doubt it.
For the complaining that you have done at the sprint store, over the phone, and now coming here. You could have worked a part time temp job for a couple weeks to paid for another phone by now. What you want is a free phone go to another board if you want a way to scam them.

Call up Samsung for a sammich.
Sent from my SPH-D710 using xda premium

I'm not arguing...just stating the obvious....the squeaky wheel get's oiled. Your not squeaking enough.
Be persistent, stand your ground, and if all else fails, email corporate.
Your posts are intelligent, which means you can craft a very concise email explaining your troubles. Explain exactly what you want and how you want it. Then if that doesn't work, write another....and then another. Complain louder and eventually your cry's will fall on sympathetic ears. Just know that there is no magic combination. I've been told that 3 replacements and you can choose a different device. Honestly, there's only one device better than our and that's the S3.
Good luck.
(note...what he said...only more nicely)
Click to expand...
Click to collapse
Thanks for the advice Hotspace. I'm done feeding the troll.

ludrose said:
Thanks for the advice Hotspace. I'm done feeding the troll.
Click to expand...
Click to collapse
No trolling, you wanted help. I didn't tell you what you wanted to hear.
My bad didn't know I had to play down to my competition here. Its unfortunate that out of all the other options I present. Complaining is the only one you see as a viable option. That's sad

i had an issue when i bricked my phone lol jk.. but naw man, you need to figure out what it is your doing to mess up your phones..we honestly have one of the best phones from sprint besides (like said already) the sgs3. how could u go through six devices lol. either way sounds like sprint already helped you once in letting you upgrade early and they wont do it again. so you had issues with your evo shift too? sounds fishy.. gotta love it when people dont tell the story right. how about buying a phone outright? then upgrade when its time like the rest of us
Sent from my SPH-D710 using XDA

I'm all for against corporate greed and the first to advocate for consumer's rights...but 6 phones with "problems." And you also had issues with prior phones. You sure you're not causing the issues? I was somewhat with you until you acknowledged that you did think about the Iphone. So maybe there is more to your story that you're letting us to believe. I believe you received fair advice on what you should do.
Sent from my SPH-D710 using Tapatalk 2

nickespi said:
you need to be transfer to the retention department explain your story. Try and get a record for all thr e tocket info and replacement records. Then ask to be xfered to the multipule devices departmentthey will help u out. Ask for an other device or a non referb replacement. Sprint CSRs are mostly under educated or badly trained . Its just fact they are horri fic. I am dealing with multipule people on the higer levels right now they email me and i have dorect numbers. If u need assitance PM me . I am in the middle of a huge deal right now where they are actually throttling data and they admit to the problem but claim they dont have control thet have multi sent devices too.
Click to expand...
Click to collapse
lol cool story bro.. so your deep in a deal with sprint and have them admitting to throttling? whats your point exactly? retention dept is the dept that saves customers from cancelling service.. if its that hard for him to get a new phone im sure hed get the go ahead and cancel with etf or else they would have offered him a upgrade already.. and what is the multiple devices dept? a special team to deal with repeat offenders who every phone they have has issues somehow to obtain new phones?
Sent from my SPH-D710 using XDA

elliwigy said:
lol cool story bro.. so your deep in a deal with sprint and have them admitting to throttling? whats your point exactly? retention dept is the dept that saves customers from cancelling service.. if its that hard for him to get a new phone im sure hed get the go ahead and cancel with etf or else they would have offered him a upgrade already.. and what is the multiple devices dept? a special team to deal with repeat offenders who every phone they have has issues somehow to obtain new phones?
Sent from my SPH-D710 using XDA
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Props on understanding what he wrote... wtf (I had to read it twice to make sense of it)

fenixjn said:
Props on understanding what he wrote... wtf (I had to read it twice to make sense of it)
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Yeah its pretty hard to type on my phone lol..sorry. But yes those are the correct steps about going to get a new phone. The retention department usally takes situations more serious and are usally more willing to direct your call properly. I guess a lot of peoe are use to prints ****ty customer service..u need to control the situation as much as u can or saddly u wont get much.
Sorry for the typos..lol my phone to is all jacked up theyre tying to send me a different phone now this is my thrid one! Always trwated perfect not a drop or sxratch 2 days old my i ad..heres to the referbs jk lol..
---------- Post added at 06:56 AM ---------- Previous post was at 06:54 AM ----------
And yes multi device department! Try it!

you need to be transfer to the retention department explain your story. Try and get a record for all thr e tocket info and replacement records. Then ask to be xfered to the multipule devices departmentthey will help u out. Ask for an other device or a non referb replacement. Sprint CSRs are mostly under educated or badly trained . Its just fact they are horri fic. I am dealing with multipule people on the higer levels right now they email me and i have dorect numbers. If u need assitance PM me . I am in the middle of a huge deal right now where they are actually throttling data and they admit to the problem but claim they dont have control thet have multi sent devices too.
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Pm'ed

ludrose said:
Hi all. I'm looking for some help with sprint as the title says. I love the E4GT but I have had like 6 replacements since November (when I bought the phone) and apparently sprint doesn't want to do anything but give me the same phone or the conquer, but obviously this isn't acceptable. So I have been on the phone with a store employee or a csr everyday for the past two weeks but no one seems to understand the trouble I have had to go through to get absolutely nowhere.
A little back ground: last year I had the Evo shift and I had various problems with the replacements but most notably one that I took to the store on the same day I got it and found out that the MB had corrosion. So Sprint, after much haggling, gave me an upgrade and I bought the E4GT. the issues with the E4GT have been updates bricking the phone, capacitive buttons activating without being pressed, overheating, and camera malfunctioning. Any advice on where to go next or what to do would be appreciated.
side note - not new here just a lurker
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OK so I'm sure you'll accuse me of trolling like the other guy who gave reasonable advice... but you talk about the evo shift and its "replacements" (plural!) and how this got you a free upgrade, now you've gone through e4gt's at a rate of almost one a month since you've bought the damn thing. Newsflash dude, they boot loyal, on time paying customers of years for using too much roaming data, in the past few years they've eliminated all of the awesome legacy discounts that they used to offer via retentions (eg I used to get a 40% monthly statement credit, seriously) I've been on sprint for 12 years now, have 4 lines with them, and always pay my bill on time and they still just let me out of my contract and said take your business elsewhere after I complained about the loss of said discount (I ended up staying as sprint was still cheaper than vzw or att). Long story short you are costing them money, they don't care if you're happy and if you keep pushing them they'll end your contract. This may excite you but keep in mind sprint is consistently rated the highest in customer service, so good luck pulling this kind of crap on another carrier, I'll doubt you have much luck...
Furthermore how have you had multiple phones bricked by updates? And even if this is really the case only the ICS update could brick it unrecoverably... does not seem possible that you've had more than one e4gt brick taking the OTA to ICS, if that... capacitive button wonkyness is a known ICS bug, and not necessarily a hardware problem, you should have downgraded to GB or tried other ICS ROMs if it bothered you that much.... overheating also most likely has its source in a software problems (an app is causing it), not hardware.... also what do you mean by overheating? These things are passively cooled, if you use it a lot doing intensive things its going to get HOT.... lastly camera malfunctioning? Seriously? What does that even mean, also the camera is modular, I would imagine the sprint tech would have just replaced it as opposed to sending out a refurb if that was the actual issue.
To sum up this long rambling post the problem is not with the phone, its you... it is statistically impossible that you've somehow managed to get god knows how many "bad" evo shifts followed by 6 "bad" e4gt's... sprint isn't going to do anything for you nor do I think they should.... take the advice already offered and just buy a damn iPhone, clearly you can't differentiate between hardware and software issues, and apple will be happy to help you, they'll make a fortune off you as you'll probably be the most frequent genius bar customer ever
Sent from my SPH-D710 using xda app-developers app

OK so I'm sure you'll accuse me of trolling like the other guy who gave reasonable advice... but you talk about the evo shift and its "replacements" (plural!) and how this got you a free upgrade, now you've gone through e4gt's at a rate of almost one a month since you've bought the damn thing. Newsflash dude, they boot loyal, on time paying customers of years for using too much roaming data, in the past few years they've eliminated all of the awesome legacy discounts that they used to offer via retentions (eg I used to get a 40% monthly statement credit, seriously) I've been on sprint for 12 years now, have 4 lines with them, and always pay my bill on time and they still just let me out of my contract and said take your business elsewhere after I complained about the loss of said discount (I ended up staying as sprint was still cheaper than vzw or att). Long story short you are costing them money, they don't care if you're happy and if you keep pushing them they'll end your contract. This may excite you but keep in mind sprint is consistently rated the highest in customer service, so good luck pulling this kind of crap on another carrier, I'll doubt you have much luck...
Furthermore how have you had multiple phones bricked by updates? And even if this is really the case only the ICS update could brick it unrecoverably... does not seem possible that you've had more than one e4gt brick taking the OTA to ICS, if that... capacitive button wonkyness is a known ICS bug, and not necessarily a hardware problem, you should have downgraded to GB or tried other ICS ROMs if it bothered you that much.... overheating also most likely has its source in a software problems (an app is causing it), not hardware.... also what do you mean by overheating? These things are passively cooled, if you use it a lot doing intensive things its going to get HOT.... lastly camera malfunctioning? Seriously? What does that even mean, also the camera is modular, I would imagine the sprint tech would have just replaced it as opposed to sending out a refurb if that was the actual issue.
To sum up this long rambling post the problem is not with the phone, its you... it is statistically impossible that you've somehow managed to get god knows how many "bad" evo shifts followed by 6 "bad" e4gt's... sprint isn't going to do anything for you nor do I think they should.... take the advice already offered and just buy a damn iPhone, clearly you can't differentiate between hardware and software issues, and apple will be happy to help you, they'll make a fortune off you as you'll probably be the most frequent genius bar customer ever
Sent from my SPH-D710 using xda app-developers app
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cool story bro. got no reason to lie here, if i did then i just be wasting mine and others' time.

ludrose said:
cool story bro. got no reason to lie here, if i did then i just be wasting mine and others' time.
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Maybe you just don't realize that its user error. Who wants to think of themselves as a nūb.
Sent from my SPH-D710 using xda app-developers app

What I want to know is how you were able to convince Sprint to upgrade you and give you a monthly supply of replacement phones. That is what I call negotiating!

Does LG not know about the issues?

Hey, I just got off the phone with a customer rep with LG.
I told him about the visible touch matrix, yellow tinted screen, and the hair line cracks I'm starting to get for no reason. I also told him about the screen vertical line flickering issue with my phone on high brightness. Thankfully, the man seemed very nice and it seemed like they are willing to fix the phone free of charge. Just repair only.
So what I was wondering, with he digitizer issue so common and the hair line cracks, do the employees know and just are not admitting or do they actually not know anything?
Sent from my LG Gangster 3

Haven't noticed any of the faults You described on mine G3 (D855). Bad unit maybe? Mine's going really strong, nothing wrong with screen, no visible lags (after disabling thermal throttling in secret menu), battery life could be better (as always), otherwise, I've got no complaints.

My phone is nearly a week old now and i check for em cracks nearly every day. Without being offensive to anyone who works at customer service usually the people are completely clueless when it comes to things. It is just like people who sell pcs in my country and phones they usually have not much of a clue. Saw a guy selling phones the other day a woman asked him where the sd slot is and he seemed helpless. Ahaha..
My guess is someone somewhere at lg knows but not all of them are informed.
Sent from my LG-D855 using XDA Free mobile app

helikido said:
Hey, I just got off the phone with a customer rep with LG.
I told him about the visible touch matrix, yellow tinted screen, and the hair line cracks I'm starting to get for no reason. I also told him about the screen vertical line flickering issue with my phone on high brightness. Thankfully, the man seemed very nice and it seemed like they are willing to fix the phone free of charge. Just repair only.
So what I was wondering, with he digitizer issue so common and the hair line cracks, do the employees know and just are not admitting or do they actually not know anything?
Sent from my LG Gangster 3
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Even if LG knew, their customer service reps would be instructed to not give any sign that anything was wrong. The last thing a company wants to do is promote that there may be a problem with a product they make. They only admit it when they have to.
But I don't think there is anything wrong with these phones, we've already established in other threads that you're too picky.

bigkevbosky said:
Even if LG knew, their customer service reps would be instructed to not give any sign that anything was wrong. The last thing a company wants to do is promote that there may be a problem with a product they make. They only admit it when they have to.
But I don't think there is anything wrong with these phones, we've already established in other threads that you're too picky.
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I would think that anyone with a problem screen or especially a cracked casing has every right to complain and they are far from being picky.
I will add that I have no problems that I can see with the hardware of my G3, software wise I think it could be a little faster but that screen is something that has to be seen to be appreciated. I was a bit sceptical about how much better the screen could be over my M8 or Nokia 1520 but it really is.

It's gotta be said, and please remember, I'm only joking, but you probably cooked your poor phone with all those disabled high temperature settings.
On a serious note, I've not had any of the problems that you are reporting either. And as I said in one of the threads all those settings are already disabled on the v10j rom I'm running.

They arent issues, it's just how it has been built.
Sent from my LG-D855 using Tapatalk

GTCC said:
I would think that anyone with a problem screen or especially a cracked casing has every right to complain and they are far from being picky.
I will add that I have no problems that I can see with the hardware of my G3, software wise I think it could be a little faster but that screen is something that has to be seen to be appreciated. I was a bit sceptical about how much better the screen could be over my M8 or Nokia 1520 but it really is.
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helikido is actually on his 3rd or 4th or maybe 15th G3 - http://forum.xda-developers.com/tmobile-lg-g3/general/t-mobile-hard-time-t2849022
He is being picky.

bigkevbosky said:
helikido is actually on his 3rd or 4th or maybe 15th G3 - http://forum.xda-developers.com/tmobile-lg-g3/general/t-mobile-hard-time-t2849022
He is being picky.
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Damn!! I mean...DAMN! All these issues, plus the other numerous posts, yet he STILL has the G3? "Things that Make you go hmmm"

Some people don't realize when there are a million of one thing made, there are bound to be faulty ****. The only prob I've had as of yet is it's hard to plug in the usb some times other then that this is one hell of a sexy phone
Sent from my LG-D852 using XDA Premium HD app

MRCANNADY said:
Damn!! I mean...DAMN! All these issues, plus the other numerous posts, yet he STILL has the G3? "Things that Make you go hmmm"
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Simply put, I want to get a phone that stands out from the crowd and is unique to itself. The G3 is exactly that. At the same time I willing acknowledged that the first batch of phones may be faulty but I bought it with the intention that if any are faulty I will just exchange the phone until I get a proper functioning one. But right now I have decided to wait it out a couple of months until I send it in to LG, so that they have time to work out all the production issues.
bigkevbosky said:
helikido is actually on his 3rd or 4th or maybe 15th G3 - http://forum.xda-developers.com/tmobile-lg-g3/general/t-mobile-hard-time-t2849022
He is being picky.
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3rd G3. The first one had dust under the display. The 2nd one was faulty right out of the box on the counter. I didn't even have to tell the employees anything. The third I got stuck with a yellow tint display.
So I basically exchanged my phone once legitly if you don't count the one that was faulty out of the box. Now stop staying stupid BS like I'm being picky and start doing your own damn research. Allot of people are having the cracks on the side issue....all it is, is just a simple Google search. And I obviously am not the only one to have a display with a yellow tint and visible digitizer. Allot of people have reported it. Lets not be ignorant.

helikido said:
So I basically exchanged my phone once legitly if you don't count the one that was faulty out of the box. Now stop staying stupid BS like I'm being picky and start doing your own damn research. Allot of people are having the cracks on the side issue....all it is, is just a simple Google search. And I obviously am not the only one to have a display with a yellow tint and visible digitizer. Allot of people have reported it. Lets not be ignorant.
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I'll make you a deal, I'll stop calling you picky if you stop creating threads like this about your personal issues with the G3. We all get it, you had issues. No need to keep creating new threads whining about it.

bigkevbosky said:
I'll make you a deal, I'll stop calling you picky if you stop creating threads like this about your personal issues with the G3. We all get it, you had issues. No need to keep creating new threads whining about it.
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What my threads are doing is helping people become aware that they potentially may have faulty devices. And if they do nothing about it well....$600 down the drain?
You obviously don't know anything about mechanical devices.....even the slightest issues and improper manufacturing can affect the life of your device. And if my thread helps people become aware of issues that are present and may become worse, I'm perfectly happy. Unlike you I willingly acknowledge that my G3 and so many others are having issues. But that does not mean I get to bash it. Just make people awareth that the issue exist so they don't flip out.

helikido said:
Hey, I just got off the phone with a customer rep with LG.
I told him about the visible touch matrix, yellow tinted screen, and the hair line cracks I'm starting to get for no reason. I also told him about the screen vertical line flickering issue with my phone on high brightness. Thankfully, the man seemed very nice and it seemed like they are willing to fix the phone free of charge. Just repair only.
So what I was wondering, with he digitizer issue so common and the hair line cracks, do the employees know and just are not admitting or do they actually not know anything?
Sent from my LG Gangster 3
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Stop moaning and get on with it.
There's no matrix or screen texture. The problem with these phones is with lag and stutter not screen texture.

Maybe there's a few quality controls issues but I'd guess LG don't care too much as the G3 is..."outselling the S5 three to one..."
http://www.theguardian.com/technology/2014/aug/27/lg-g3-review-the-best-phablet-to-date
Sent from my LG-F400K using XDA Free mobile app

jetsetwilly said:
Maybe there's a few quality controls issues but I'd guess LG don't care too much as the G3 is..."outselling the S5 three to one..."
http://www.theguardian.com/technology/2014/aug/27/lg-g3-review-the-best-phablet-to-date
Sent from my LG-F400K using XDA Free mobile app
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That is one of the dumbest statistics I've seen... it is selling 3x more than a phone that was released earlier in ONE country.
The G3 is expected to sell about 10M overall, which is good - but a heck of a lot LESS than the samsung...
Selling 3x more my arse. Lol.

I guess the cavaet was in South Korea. I missed that bit off
Sent from my LG-F400K using XDA Free mobile app

Don't get me wrong, though. I like my G3 much more than the couple of S5s I tried.

hellokitty goes cry cry again. LOL
even if it reaches the 100th exchange phone you aren't going to give up on G3 right? hahaha
common sense to do for us is if we still get a faulty unit on the 3rd exchange then we will ask for a refund to buy another phone and not be a crybaby here in the forum, thus end of story.
most of the people here have got good units. you seem to be the luckiest when it comes to defects be it real,nitpicked,imagined or hallucination. lol

Can I mod lock this it going to go south real fast

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