Impossible to restore data from Bridge, device "not supported"?! - G4 Q&A, Help & Troubleshooting

Hello there,
So, basically, I made a backup with LG Bridge before updating to Marschmallow.
Now that everything is fine and my device (G4 H815) up to date, I would like to restore some files, settings, apps, etc.
But the software indicate, same if I click on restore or backup, "device not supported".
Come on, what the hell is wrong?
Hope some of you guys have the solution. Help required

Related

Activesync not working (always connecting..)

My activesync just stopped to work since some day, it is just keeping connecting, but never succeed. I've tried to reinstall activesync several times but no luck. Now the version is 4.5, and my rom is a custom made one from the forum (xplode_7.00 6.10.00.WWE). I don't have a clue as it just suddenly stopped to work. Some thing that may be useful for troubleshooting:
1. when connected to pc (winxp), no device showed under " USB controller" in device manager, instead a "windows mobile based device #16" showed up under "Network adapter"
2. When just hooked, a connecting icon will show up at connectivity status(top of the screen) for about one second, then replaced to "two arrows with a cross ".
3. I have Rogers blocked my data service... could that be a reason? (seems not quite likely)
That's all what I could think about so far. I've looked through posts regarding similar issues but still could find a solution. I appreciate any input/insight.
----
Another question, does any one know how to have the youtube app working with wifi. It just showed " Error, Connection problem. Failed to initialize...."
Thanks a lot
your data service theoretically could be the issue, but since you said it worked before, and your device manager says #16, i guess, this will help you:
i don't know if you use the cradle with a pc or maybe a usb cable that is not permanently connected, but it seems, the driver is just installed many times now, so try the following to clean that up:
1. disconnect the cable/cradle
2. on the pc, right click "my computer" or "computer" (depending on whether you use xp or vista/7), and click 'properties'
3. go to the advanced system settings
4. click "environment variables"
5. make a new variable by clicking the upper "New" button
5.1 the name must be "DEVMGR_SHOW_NONPRESENT_DEVICES" without ""
5.2 the value must be "1" without ""
5.3 close all open windows with OK
6. restart the pc
7. start the device manager again, e.g. by right clicking "my computer" or computer and clicking "manage"
8. click "View" and then "Show hidden devices"
9. now you see a lot of new greyed out devices, all devices that were ever connected to the pc.
10. now you can start cleaning up:
10.1 go to "Universal Serial Bus controllers"
10.2 all the greyed out entries named "Unknown device", "USB Mass Storage device", "USB root hub" can be right-clicked and uninstalled, but just the greyed out ones!
10.3 go to the tree "Portable devices" and uninstall anything like BlueAngel, PocketPc and stuff like that.
10.4 go to the tree "mobile devices" and uninstall them all.
10.5 close the device manager
11. connect the cable and the device again.
12. since all the old drivers are uninstalled, it will start searching for new hardware and then connect the device again. if you are in fact using xp and the driver is not found disconnect the device again, uninstall active sync, restart the pc and re-install it. it brings the driver and on the next connect, the "new" hardware will be found.
ok, it seems like a lot of work, but it will seriously speed up all your usb connections, because all the dead links and drivers are cleaned up. if, for any reason, this was not the solution to your problem, at least enjoy the faster usb, you're welome
in that very case, you should use pimbackup from my thread in my signature (the "read first" one) and make a backup of all your pim data and perform a hard reset, that could also help.
btw. when you are in my thread already, there is also a youtube app there, that works extremely well with wi-fi and is a lot faster than the official one.
Thank you very much for this detailed procedure. I've tried it through, but still no luck. I'll see if I could find solution before "a necessary hard reset". One odd thing is I didn't see any "blueangel related item" under Portable devices, and I even don't have "mobile devices" tree..
I also downloaded youtubeplay. I will give it a try later. Also, isn't myphone usable through wifi either?
Thanks a lot for the help.
myphone should also work fine via wi-fi, maybe you should check your connection status there as well, i could imagine one situation, where no change at all could also screw that up. if you have an incredibly bad connection or your dhcp encountered a conflict, you might get stuck with an APIPA ip address, something like 169.254.x.x, your wi-fi shows up as connected but there will be no data transfer. in that case, assign a manual ip address or check on your access point or router.
if all other programs work, except for those two, you should think about a hard reset. by the way, if you are a person, that does not like hard resets because of all the programs you need to install and set up again afterwards, you should think about trying spb backup, which can create full backups of your system state before a hard reset. it's pretty neat and due to the fact, that you make a hard reset afterwards, you can use the free trial version.
little warning though:
- never plan on restoring a backup on another rom! this app backs up your complete system, including registry and stuff, and that can vary from rom to rom, after you restored a backup from another rom or device, your device will behave odd, if it will even start, and you probably have to re-flash the rom.
- if you are hard resetting because you screwed up something software or registry related, don't hard reset and restore the backup, the screw-up will be restored as well only make backups of running systems and for last minute backups of pim data, use pim backup.
oh, and with the "portable devices" tree, my bluangel probably shows up there, alongside with card readers and usb flash drives, because i am using windows 7. the mobile devices tree might also have a different name, something like windows ce devices or something like that, basicly you were to delete everything with a pda icon at least, especially that "windows mobile based device #16" and its 15 possible predecessors, so that windows could search the device again.
in a very last attempt to determine whether it is the device to blame or the pc/active sync, you could also try connecting it to another pc. if it is actually just your pc, maybe you don't have to make a hard reset after all. you know, if you get that wi-fi issue out of the way...
Chef_Tony said:
myphone should also work fine via wi-fi, maybe you should check your connection status there as well, i could imagine one situation, where no change at all could also screw that up. if you have an incredibly bad connection or your dhcp encountered a conflict, you might get stuck with an APIPA ip address, something like 169.254.x.x, your wi-fi shows up as connected but there will be no data transfer. in that case, assign a manual ip address or check on your access point or router.
if all other programs work, except for those two, you should think about a hard reset. by the way, if you are a person, that does not like hard resets because of all the programs you need to install and set up again afterwards, you should think about trying spb backup, which can create full backups of your system state before a hard reset. it's pretty neat and due to the fact, that you make a hard reset afterwards, you can use the free trial version.
little warning though:
- never plan on restoring a backup on another rom! this app backs up your complete system, including registry and stuff, and that can vary from rom to rom, after you restored a backup from another rom or device, your device will behave odd, if it will even start, and you probably have to re-flash the rom.
- if you are hard resetting because you screwed up something software or registry related, don't hard reset and restore the backup, the screw-up will be restored as well only make backups of running systems and for last minute backups of pim data, use pim backup.
oh, and with the "portable devices" tree, my bluangel probably shows up there, alongside with card readers and usb flash drives, because i am using windows 7. the mobile devices tree might also have a different name, something like windows ce devices or something like that, basicly you were to delete everything with a pda icon at least, especially that "windows mobile based device #16" and its 15 possible predecessors, so that windows could search the device again.
in a very last attempt to determine whether it is the device to blame or the pc/active sync, you could also try connecting it to another pc. if it is actually just your pc, maybe you don't have to make a hard reset after all. you know, if you get that wi-fi issue out of the way...
Click to expand...
Click to collapse
This is why history is important... you learn from it
Here is an extract from xplode's thread (first post)
R7 Release (this does not mean that this is windows mobile 7)
-------------------------------------------------------------------------------
Rapidshare: R7 ROM
Ziddu: R7 ROM
[highlight]Known bug with it , does not want to sync ... (or maybe it is my pc error i will look into this, but now it is 4 AM and i am going to bed[/highlight]
Click to expand...
Click to collapse
I have a simpler solution.... get PIM backup to save any important things out of your phone, flash a newer rom . Remember, xplode's latest version was 7.1 and not 7... and that is for a very special reason... bugs (activesync being one of them). More than likely, you will have to either HR or change roms. I would personally go with the latter since I am gonna have to reinstall everything anyways.
BTW, Chef.... awesome guide!
yeah, i remembered that xplode had some sync issues with some past roms, but i always thought that it if it hit you, sync wouldn't work at all but it seems to have worked before, which is why i didn't blame the rom first. that usb driver issue is trouble though, it could have been the solution this time, since it isn't i will use this to link on, the next time it might be
but i agree, in this case, changing the rom should clear all issues.
I finally fixed the problem in a way like what egzthunder1 suggested... And now I am trying out wm6.5. Here is what I've been through
1. Spb backuped my PIMs. Restored to my previous backups ( which I am sure worked well with Activesync )... Sync still not working.
2. Hard reset, sync works. Restored to any previous backups... sync not working
So I decided to flash a rom, now that I have to hard reset it anyway. So, I HRed the phone, restored PIM, and synced with my PC and MS' myphone account, downloaded a new WM6.5 rom, and flashed the phone...
bling..everything works now
I don't think it's old ROM's fault for not ActiveSync, it must be something I did to the system which is weirdly not restore-able. Anyway, starting over is always an effective solution, just takes a lot of time to get everything back to work again.
Thank you guys for great guides and insights.
java218 said:
I finally fixed the problem in a way like what egzthunder1 suggested... And now I am trying out wm6.5. Here is what I've been through
1. Spb backuped my PIMs. Restored to my previous backups ( which I am sure worked well with Activesync )... Sync still not working.
2. Hard reset, sync works. Restored to any previous backups... sync not working
So I decided to flash a rom, now that I have to hard reset it anyway. So, I HRed the phone, restored PIM, and synced with my PC and MS' myphone account, downloaded a new WM6.5 rom, and flashed the phone...
bling..everything works now
I don't think it's old ROM's fault for not ActiveSync, it must be something I did to the system which is weirdly not restore-able. Anyway, starting over is always an effective solution, just takes a lot of time to get everything back to work again.
Thank you guys for great guides and insights.
Click to expand...
Click to collapse
There are things that get backed up with 3rd party software (such as Sprite Backup), which will mess things up in the device. It is usually recommended not to use these softwares to back your things up. Instead, you should always try to either use AS, or try PIM Backup, which for some reason doesn't mess things up.
Glad it worked out
same issue with ELF0 100 i can't figure out :-(

Problem restoring .ab file

So I've tried doing a lot of research before starting a new thread on this, but to no avail. The other day I rooted my phone but before doing so I made an .ab backup of my apps using UBT. It wasn't until yesterday that I decided to flash a new ROM. So after it's all set up and such, I connect my device, launch UBT, use the restore command, and get "Restore failed!" Paths are correct, drivers all installed, but nothing seems to be working. So I tried using adb instead to restore, but just get the error of "unable to connect for backup." It's really just a pain in the ass to re-download all my apps and lose all the data that went along with the games and such, so any help would be greatly appreciated. Running 4.2.1
Negativezeroxxxx said:
So I've tried doing a lot of research before starting a new thread on this, but to no avail. The other day I rooted my phone but before doing so I made an .ab backup of my apps using UBT. It wasn't until yesterday that I decided to flash a new ROM. So after it's all set up and such, I connect my device, launch UBT, use the restore command, and get "Restore failed!" Paths are correct, drivers all installed, but nothing seems to be working. So I tried using adb instead to restore, but just get the error of "unable to connect for backup." It's really just a pain in the ass to re-download all my apps and lose all the data that went along with the games and such, so any help would be greatly appreciated. Running 4.2.1
Click to expand...
Click to collapse
Hi, I know this post is a little old but I had a problem similar to yours and I managed to find a solution.
When setting the path did you remember to add the .ab at the end? i.e. C:\Android Stuff\Backup.ab
I kept getting Restore failed! because of it.
Hope it helps!

[Q] Need help badly, please!

Hey XDA,
So I need your help with something. This morning I woke up to my LG G3 D855 v10i stuck in a bootloop, for no apparent reason. I'd set an alarm to go off, and it did but only for a second and not the full 10 seconds it should have, and then it shutdown and went into a boot loop with the LG Boot Animation and the notification light was flashing yellow. I pulled the battery out, put it back in, and then restarted it. I got the same boot-loop except the notification light was alternating between blue and green as it should have been, but it was still stuck. So I pulled it out, tried again twice more, until the phone finally decided to boot. Then the phone boots, and I see my customized lockscreen with my lockscreen image and lock code, and then it goes to the screen to setup the phone completely again; Like it's a brand new phone with nothing on it, except that some of my apps were opening/running and I could see them doing things while on the setup screen. At this point I knew something was up, and I suspect a corrupted file or something on the phone, and then I started getting a whole bunch of errors on the phone itself, such as "Gmail has stopped working", "com.google.gapps has stopped working" "YouTube has stopped working" and basically all the Google apps had stopped working, but mine were still running fine.
So, after a whole day of trying to flash a new KDZ in Normal Flash mode to the phone using the LG Flash Tool 2014 here on the forums, and failing over and over (Yes, the phone was in download mode, COM port on the PC was set to 40 and I tried port 41 as well, I even put the .kdz file itself in the LG Flash Tool 2014 folder as it says to do, but nothing worked and I kept getting all this http://gyazo.com/158044ffe14287157a4388a2a42680c0 ) So I just decided to do a hard factory reset on the phone itself. I've now updated it and everything's fine, it's just a vanilla LG G3 with none of my apps on it.
Now I'm onto my current predicament. I've installed LG PC Suite when I first got the phone and since then I've done 2 full backups of the phone using it, as seen here ( http://gyazo.com/cebada2d6b06cd116afce22d8caad8bc ) but LG PC Suite recognizes NONE of them as seen here ( http://gyazo.com/3359f520739ab229334d9fa9d4e1edd2 ). In the area down the bottom where it should list the backups I've done, it doesn't list anything, even though the backups are in the correct folders themselves. Since factory resetting the phone wiped the internal memory, I lost all 32GB of my Apps, Photo's, Videos, and all my App Data. I NEED a way to get LG PC Suite or something else (Even ADB?) to push the backup/backup files to the phone and restore it. As you can see here, when LG PC Suite backs up the phone, it creates all of this data ( http://gyazo.com/a62ad1efa0e127c1b5830562965ed50a ) but in LG PC Suite's Backup/Restore device area when my device is plugged in, it shows no backups. I've even tried changing the directory the backups are in, re-installing PC Suite, everything.
I just really need a way for the PC, ADB or LG PC Suite to push all the files onto the phone and restore them, copying the files to the phone and using the G3's built-in restore app doesn't work either; All backups done by the phone were on the internal storage which was wiped with the factory reset
If someone could come up with a solution to this, I would be eternally grateful; You would save me an immense amount of time having to re-download my 32GB on my internet (Which is slow here in AUS) and I'd be eternally grateful. I'm not sure if it's the LG Software just being crap like their Android App Code, or if it's just an error or if the backups need to be in a specific place, I'm not sure. I just need a way to push them onto my phone and restore it. Thank you SO much to anyone that comes up with ideas or a solution!
TL;DR: I need a way to get LG PC Suite to recognize my backups I've done so I can push them to the phone.
iDefalt said:
the op
Click to expand...
Click to collapse
try This, I am sorry to say but you will have to redownload the 1gb file if this doesn't work esspecially since imei is motherboard depended'(imei error that you get) I guess you have a faulty motherboard you will have to bring your phone in for repairs

Lenovo MOTO Smart Assistant (LMSA) - Recovery, Rescue, Update, Backup, Restore, Clone

I just wanted to point up the Lenovo Moto Smart Assistant (LMSA). This is a PC program. When you plug your phone into the PC with a USB cable, you can update your phone to the latest available version, recover & rescue from various problems, backup & restore, clone all the information/programs to a new phone, and a few more helpful things.
Download LMSA here
LMSA Documentation/Help here
In addition, it will do a bunch of utility type things, like making ringtones, transferring files, etc.
Just for example, when I managed to to horch up my phone by switching to Partition B in TWRP (DON'T do that), I did the blankflash thing from here, then used LMSA to restore the system. (I'm not sure if LMSA could recover from a hard brick--it might, but I didn't try it.)
Also I was stuck on the March 2019 security update and used LMSA to upgrade to the latest available security update.
Point is, based on lots of threads I see here, it seems that many people don't know about LMSA.
If you're on the stock ROM (even rooted) it might be quite a bit easier to do certain system functions, like update, rescue, and backup, via LMSA than other methods. Even if you're on a custom ROM LMSA might still be helpful in certain situations.
thx but...
flug32 said:
I just wanted to point up the Lenovo Moto Smart Assistant (LMSA). This is a PC program. When you plug your phone into the PC with a USB cable, you can update your phone to the latest available version, recover & rescue from various problems, backup & restore, clone all the information/programs to a new phone, and a few more helpful things.
Download LMSA here
LMSA Documentation/Help here
In addition, it will do a bunch of utility type things, like making ringtones, transferring files, etc.
Just for example, when I managed to to horch up my phone by switching to Partition B in TWRP (DON'T do that), I did the blankflash thing from here, then used LMSA to restore the system. (I'm not sure if LMSA could recover from a hard brick--it might, but I didn't try it.)
Also I was stuck on the March 2019 security update and used LMSA to upgrade to the latest available security update.
Point is, based on lots of threads I see here, it seems that many people don't know about LMSA.
If you're on the stock ROM (even rooted) it might be quite a bit easier to do certain system functions, like update, rescue, and backup, via LMSA than other methods. Even if you're on a custom ROM LMSA might still be helpful in certain situations.
Click to expand...
Click to collapse
its very nice info, It is a pity that you need to set up an account to use it, anyway thx for a tip
xyzex said:
its very nice info, It is a pity that you need to set up an account to use it, anyway thx for a tip
Click to expand...
Click to collapse
U can't use it if u have an xp 32 bit box
I plug my phone but it says it can't connect to it... It says it can't match with the device connected.

Non-persistent root (via exploit) possible?

Problem statement: I have been looking to make a full backup of my phone, so that I have it in case device breaks or gets lost. I am aware there are app backup tools, but they all rely on application cooperating; some apps won't - for example Authenticator app will refuse to backup, and migrating to new device would be tedious, especially if it's lost. I would like to be able to do a one-time non-persistent root, which allows me to use titanium backup.
I understand there is a bootloader-based root now possible, which is useful, as it persists. But it will erase data before applying. Which makes sense, as that's protecting user data from being lifted from device by third party. But it defeats the purpose
I wonder if there's some sort of an exploit that could get me rooted temporarily, and then it goes away on reboot.
galets said:
Problem statement: I have been looking to make a full backup of my phone, so that I have it in case device breaks or gets lost. I am aware there are app backup tools, but they all rely on application cooperating; some apps won't - for example Authenticator app will refuse to backup, and migrating to new device would be tedious, especially if it's lost. I would like to be able to do a one-time non-persistent root, which allows me to use titanium backup.
I understand there is a bootloader-based root now possible, which is useful, as it persists. But it will erase data before applying. Which makes sense, as that's protecting user data from being lifted from device by third party. But it defeats the purpose
I wonder if there's some sort of an exploit that could get me rooted temporarily, and then it goes away on reboot.
Click to expand...
Click to collapse
LG Bridge can make a backup.
ChazzMatt said:
LG Bridge can make a backup.
Click to expand...
Click to collapse
Is that a full backup, similar to titanium, or is it a regular adb backup?
Can't Qfil do it? That's not unlock based, it's firehose based(and typically used in the process of unlocking).
Eric janaika said:
Can't Qfil do it? That's not unlock based, it's firehose based(and typically used in the process of unlocking).
Click to expand...
Click to collapse
Can you explain in a little bit more details, how are you proposing to use qfil, what problem will it solve?
galets said:
Is that a full backup, similar to titanium, or is it a regular adb backup?
Click to expand...
Click to collapse
More like Titanium.
You install LG Bridge on your PC, connect your phone and back up.
galets said:
Can you explain in a little bit more details, how are you proposing to use qfil, what problem will it solve?
Click to expand...
Click to collapse
I was under the impression it can read partitions as well as write. Is that not the case?
Eric janaika said:
I was under the impression it can read partitions as well as write. Is that not the case?
Click to expand...
Click to collapse
So, you saying it is capable of reading data partition from a _locked_ device? I was always assuming it's impossible by design
Update: you might be right... Per https://forum.xda-developers.com/lg-v40/development/unlock-lg-v40-via-9008-root-t-mobile-t4042207 it seems like it might be possible. I'll go ahead and try it out. Thanks!
ChazzMatt said:
More like Titanium.
You install LG Bridge on your PC, connect your phone and back up.
Click to expand...
Click to collapse
Do you know if LG Bridge is similar in functionality to LG Mobile Switch? I just made a backup using Mobile Switch and used 7z to extract data. It backed up authenticator apk, but none of it's data. In other words, it's pretty much same as adb backup in functionality
galets said:
Do you know if LG Bridge is similar in functionality to LG Mobile Switch? I just made a backup using Mobile Switch and used 7z to extract data. It backed up authenticator apk, but none of it's data. In other words, it's pretty much same as adb backup in functionality
Click to expand...
Click to collapse
Two different pieces of software with totally different purposes.
https://www.androidcentral.com/how-use-lg-bridge-your-lg-phone
UPDATE:
* @ChazzMatt LG Bridge on windows PC flat out refused to back up. "Your phone is not supported for backing up with LG Bridge"
* @Eric janaikat QFIL connected to device in download mode (restart then Vol Up), but "Partition Manager" is grayed out. I'm not sure if that's correct mode to use. Perhaps, it is because device is not boot-unlocked. Unlocking will cause reset, which defeats the purpose. Or, perhaps I'm just not putting device in correct mode.
* Update2: Also put the phone into "Qualcomm HS-USB QDLoader 9008" mode, and tried to use qfil. Partition manager is still grayed out.
Did you follow the guide you linked? Seems like they show you how to backup the partitions in the guide. Did you select the firehose programmer? Did you remember to put it in UFS mode?
Eric janaika said:
Did you follow the guide you linked? Seems like they show you how to backup the partitions in the guide. Did you select the firehose programmer? Did you remember to put it in UFS mode?
Click to expand...
Click to collapse
I think we might be getting somewhere here, but I'm not sure. I got a programmer selected, and now I can see partition manager enabled. But it still won't open (see screenshot). It seems that the instructions had reference to "rawprogram0.xml", but I can't see where can I find one...
Eric janaika said:
Did you follow the guide you linked? Seems like they show you how to backup the partitions in the guide. Did you select the firehose programmer? Did you remember to put it in UFS mode?
Click to expand...
Click to collapse
okay... I did finally pull the `userdata` from device. Now what? I can't decrypt it. I think the android is using hardware key derivation, which makes it impossible to mount userdata outside the phone it was generated on. That means I can't copy it to another device either. Am I incorrect?
That might be so. I haven't had to try myself, but I imagine Qfil doesn't decrypt it. You just need a backup so you can restore to the same phone after unlocking right? The key shouldn't change should it?
If you want a general purpose backup, make one after you root it.
ChazzMatt said:
Two different pieces of software with totally different purposes.
The LG Bridge software creates a backup of .lbf file format, which seems to be proprietary to LG and can not be read from the computer the backup is stored upon.
Click to expand...
Click to collapse
Eric janaika said:
That might be so. I haven't had to try myself, but I imagine Qfil doesn't decrypt it. You just need a backup so you can restore to the same phone after unlocking right? The key shouldn't change should it?
Click to expand...
Click to collapse
I think there's hardware module which stores part of key derivation information. If you reset phone, it's gone. Since you indicated you never did it yourself, I don't believe I want to try it either, since my goal is to make reliable backup BEFORE my phone is destroyed
Eric janaika said:
If you want a general purpose backup, make one after you root it.
Click to expand...
Click to collapse
We are going in circles here. That was exactly the purpose if my post - I want to get root, so I can backup. I can't root it via unlocking bootloader, since it will erase the very data I'm looking to backup
RKHenderson said:
The LG Bridge software creates a backup of .lbf file format, which seems to be proprietary to LG and can not be read from the computer the backup is stored upon.
Click to expand...
Click to collapse
Have you been able to even use LG Bridge to backup v35? Specifically, LM-V350ULM. My attempts were met with "Your phone is not supported for backing up with LG Bridge". If you were, did it successfully restore apps which resist being backed up, such as google authenticator?
galets said:
Have you been able to even use LG Bridge to backup v35? Specifically, LM-V350ULM. My attempts were met with "Your phone is not supported for backing up with LG Bridge". If you were, did it successfully restore apps which resist being backed up, such as google authenticator?
Click to expand...
Click to collapse
I was able to backup but mine is LM-V350AWM. I used the LG Bridge to backup, meaning the usb cable not the wifi bit (I think they call that LG Air Drive). It made a backup that I can load on the phone and it keeps my steam auth.
Only problem is that the file on my computer is not a format I can read (.lbf). I would really like to get this backup to read to see what exactly it did store but after making the backup it seems I am stuck.
UPDATE: rooting device seems to be too much of a nuisance. What I did instead is modify google authenticator to allow backing up database using one-way encryption (e.g.: can't read it back if device is hacked). If anybody is interested, I can publish source code after bringing it into a publishable state.

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