LG G4 H815 not getting updates! - G4 Q&A, Help & Troubleshooting

Hi Guys,
So today received my 2nd LG G4 since the last is damaged.
I've got a problem, my version is the V10d (this version that still has problems with the touchscreen)
I wanted to update to the v10h (the version that corrects the problem) but my LG G4 doesn't detect any updates and says i'm up to date.
i tried with LG Bridge but it didn't change anything.
After this, i decided to try to update to android marshmallow using LG Flash Tool 2014 and using the H81520A_00.kdz file into it but it says something like "please contact the administrator" file required not found
What am I supposed to do?
Please

on the 30th november i got an update via LG bridge for MM 6.0 and upgraded my H815 (in UK) from v10d. i found i had battery issues so downgraded to LP 5.1. now when i check, there are no updates available. perhaps they're only available at certain times or something. but keep trying.
sorry, not much help, i know

JiDey247 said:
Hi Guys,
So today received my 2nd LG G4 since the last is damaged.
I've got a problem, my version is the V10d (this version that still has problems with the touchscreen)
I wanted to update to the v10h (the version that corrects the problem) but my LG G4 doesn't detect any updates and says i'm up to date.
i tried with LG Bridge but it didn't change anything.
After this, i decided to try to update to android marshmallow using LG Flash Tool 2014 and using the H81520A_00.kdz file into it but it says something like "please contact the administrator" file required not found
What am I supposed to do?
Please
Click to expand...
Click to collapse
You need the LGUP tool

bender_007 said:
You need the LGUP tool
Click to expand...
Click to collapse
I tried but it also says i've got the last version. why? it's not the last version at all!

Lgup is for manual flashing(1. You find the kdz, 2. You flash the kdz)
Poslano sa mog LG-H815 koristeći Tapatalk

bender_007 said:
Lgup is for manual flashing(1. You find the kdz, 2. You flash the kdz)
Click to expand...
Click to collapse
Do you have a link of LGUP?
Would be amazing!

Of course. Here you are http://forum.xda-developers.com/g4/help/lgup-install-kdz-mm-lp-t3249803 , everything on xda
Make sure to thank the thread starter for sharing it with us
Poslano sa mog LG-H815 koristeći Tapatalk

bender_007 said:
Of course. Here you are http://forum.xda-developers.com/g4/help/lgup-install-kdz-mm-lp-t3249803 , everything on xda
Make sure to thank the thread starter for sharing it with us
Click to expand...
Click to collapse
Thanks, I will thank him for sure since it actually worked for me! Now i'm with Android 6.0 but i still have these touchscreen issues...
I wonder if i had to install v10h (the version that fix the touchscreen issues) before i install android 6.0?
Or v10h fixes are also in android 6.0? I'm out of ideas..

More recent version has the "fixes"
What is happening with your phone?
Poslano sa mog LG-H815 koristeći Tapatalk

bender_007 said:
More recent version has the "fixes"
What is happening with your phone?
Poslano sa mog LG-H815 koristeći Tapatalk
Click to expand...
Click to collapse
Each time i double tap to turn on the screen, the lg g4 doesn't respond to my fingers touches after the screen is on.
It needs like 5-10 sec of locking and unlocking again and again before the screen gets sensitives and i can finally enter my password

JiDey247 said:
Each time i double tap to turn on the screen, the lg g4 doesn't respond to my fingers touches after the screen is on.
It needs like 5-10 sec of locking and unlocking again and again before the screen gets sensitives and i can finally enter my password
Click to expand...
Click to collapse
Try without screen lock - only swipe

bender_007 said:
Try without screen lock - only swipe
Click to expand...
Click to collapse
doesn't work either, it still needs a few seconds before getting sensitive.

Related

LG Optimus G F180L no kitkat update yet

I have not had kitkat update yet for my G's F180L version, is there anyone like me? If yes, so y am i only one? If not so bro when will we get update for F180L version, mine G is of U+
Just wait for few days..
Sent from LG Optimus G using Tapatalk
Update for F180L is not available yet. You might have to wait a few days.
Bro update is also avaliable for F180L. I have the same device and Currently running kitkat. But the update is only avaliable via KDZ.
You can download the kdz from here http://lgviet.com/forum/threads/kitkat-4-4-kdz-root-recovery-kitkat-4-4-2-optimus-g.18789/
Just google how to flash kdz
umair928 said:
Bro update is also avaliable for F180L. I have the same device and Currently running kitkat. But the update is only avaliable via KDZ.
You can download the kdz from here http://lgviet.com/forum/threads/kitkat-4-4-kdz-root-recovery-kitkat-4-4-2-optimus-g.18789/
Just google how to flash kdz
Click to expand...
Click to collapse
Still no update
cheschanco said:
Still no update
Click to expand...
Click to collapse
Will be soon hopefully in the June till then use the leaked version it is fine.
Still no official update via U+ as of today.
chevro1et said:
Still no official update via U+ as of today.
Click to expand...
Click to collapse
Seriously theres still no update for U+ F180L
in some countries it may take some time before updates go out on OTA...
yippie
Great news f180l user, update is now available. U may now proceed to kitkat ota update. Congratz
If anyone want the KDZ instead of upgrading through OTA here is the official link
F80L30c_00.kdz
craidevore said:
Great news f180l user, update is now available. U may now proceed to kitkat ota update. Congratz
Click to expand...
Click to collapse
I feel mad now, since the update came out I have been trying to download the update but it sucks, everything else is downloading flowlass like music file video file or anyother thing in my mobile except onething which is the update file for my phone, it just reaches 6mb max and restarts downloading it...
Anybody give me some hope :'(
I even have tried to download this by keeping my sim card out once & most of the times by keeping phone on flight mode
Shaban Khan said:
I feel mad now, since the update came out I have been trying to download the update but it sucks, everything else is downloading flowlass like music file video file or anyother thing in my mobile except onething which is the update file for my phone, it just reaches 6mb max and restarts downloading it...
Anybody give me some hope :'(
I even have tried to download this by keeping my sim card out once & most of the times by keeping phone on flight mode
Click to expand...
Click to collapse
Try to update using the PC.
Download LG PC Suite or LG Mobile Support Tool.
Make a backup first.
Rangell11 said:
Try to update using the PC.
Download LG PC Suite or LG Mobile Support Tool.
Make a backup first.
Click to expand...
Click to collapse
LG PC Suite is useless...it softbricked my phone after installing the upgrade....lost all my data (because i trusted the suite that too from LG itself...) and had to pay for it...
eventually reinstalled using KDZupdater...
optimus975 said:
LG PC Suite is useless...it softbricked my phone after installing the upgrade....lost all my data (because i trusted the suite that too from LG itself...) and had to pay for it...
eventually reinstalled using KDZupdater...
Click to expand...
Click to collapse
Please guide me for kdz proccess done by u i im stucck in bootloop not able to go into recovery.tried every method for kdz but not got success.
Sent from my LG-P500 using Tapatalk
worldone98 said:
Please guide me for kdz proccess done by u i im stucck in bootloop not able to go into recovery.tried every method for kdz but not got success.
Sent from my LG-P500 using Tapatalk
Click to expand...
Click to collapse
Read this thread - http://forum.xda-developers.com/showthread.php?t=1060121
If you still have problems give a shout in this thread..
cheers,
OP
optimus975 said:
LG PC Suite is useless...it softbricked my phone after installing the upgrade....lost all my data (because i trusted the suite that too from LG itself...) and had to pay for it...
eventually reinstalled using KDZupdater...
Click to expand...
Click to collapse
LG Mobile Support Tool softbricked my F180L on the KK upgrade, and I also lost all my data.
worldone98 said:
Please guide me for kdz proccess done by u i im stucck in bootloop not able to go into recovery.tried every method for kdz but not got success.
Sent from my LG-P500 using Tapatalk
Click to expand...
Click to collapse
Tried the hard reset ?
I need your help
hackenggr said:
If anyone want the KDZ instead of upgrading through OTA here is the official link
Click to expand...
Click to collapse
Hey,
thanks for sharing...
I have few question if you answer I will be grateful to you.
I bought F180L from Korea,and it did not work in Turkey first.(because it search 4G in here but here is only 3G)
And than one guy upload 4.1.2 and 3.4.0 kernel version on my phone.
Now it has been working since that day.
How can I update this file? with flash? And if it will not work ,can I get the working version?
Can you help me about it?
I
androchini said:
Hey,
thanks for sharing...
I have few question if you answer I will be grateful to you.
I bought F180L from Korea,and it did not work in Turkey first.(because it search 4G in here but here is only 3G)
And than one guy upload 4.1.2 and 3.4.0 kernel version on my phone.
Now it has been working since that day.
How can I update this file? with flash? And if it will not work ,can I get the working version?
Can you help me about it?
I
Click to expand...
Click to collapse
Update the KDZ with update tools you will find on the forum.
Make backup of your EFS Partition and the working baseband and note down the current version in case you want to come back to this restoring everything should. however if it is working now it should be most probably will work after the upgrade also.

[Q] Can't install update - help?

Hi
I have V10a-EUR-XX on my phone, and there's no OTA showing despite 10b and 10c being out there.
I've tried using LG Bridge as suggested by support and 10b shows as available but no matter what I do it stops at 23 seconds in as it gets to 100% on "Preparing phone for update"
I've tried it on two different laptops, a Win7 one and a Win10 one, and even as administrator.
Anyone have any ideas or other way of sorting this?
I'm having the same problem. Update shows up in LG Bridge (but not OTA) but won't get past the "Preparing phone for update" stage. I'm using Windows 8.1 and i've tried as administrator and not.
bmdixon said:
I'm having the same problem. Update shows up in LG Bridge (but not OTA) but won't get past the "Preparing phone for update" stage. I'm using Windows 8.1 and i've tried as administrator and not.
Click to expand...
Click to collapse
I've been going back and forth with LG support and they've not been overly helpful so far.
Just curious, was your phone given to you as part of The Insiders campaign?
TheMathMan said:
I've been going back and forth with LG support and they've not been overly helpful so far.
Just curious, was your phone given to you as part of The Insiders campaign?
Click to expand...
Click to collapse
I may try later using the KDZ and the LG Flash Tool
Hi All. I'm new to this Good Life of LG, having come from previously only owning Samsung devices where we used Odin to flash stock firmware and modems.
I will at some point Google the info I need but was hoping you could help refine my search with regards .kdz files and the flash tool.
I am currently on v10a-ZAF-XX (South Africa) on my H815P. How much damage will I cause if I flash EUR firmware on my device and will it format my internal storage?
Sent from my LG-H815 using XDA Free mobile app
TheMathMan said:
I've been going back and forth with LG support and they've not been overly helpful so far.
Just curious, was your phone given to you as part of The Insiders campaign?
Click to expand...
Click to collapse
Yes, it was... I did wonder if it might be related to that. Not sure what's different though.
Not sure, but I noticed out FW are VX10 and not V10
Sent from my LG-H815 using Tapatalk
I have the same issue, stuck on "Preparing phone for update"
TheMathMan said:
I've been going back and forth with LG support and they've not been overly helpful so far.
Just curious, was your phone given to you as part of The Insiders campaign?
Click to expand...
Click to collapse
Did you get anywhere with this? I've still not received the update OTA and LG Bridge still won't work...
Flashed it with the LG Flashtool in the end.
Sent from my SM-G925F using Tapatalk
Is that from this thread? I assume it's the UK H81510B_00.kdz file? Did it wipe your phone or were you able to keep data?
bmdixon said:
Is that from this thread? I assume it's the UK H81510B_00.kdz file? Did it wipe your phone or were you able to keep data?
Click to expand...
Click to collapse
Yes just did it myself. It does not wipe
https://www.youtube.com/watch?v=zXO2SHqBiNk
Hi Guys,
I also got my phone through the UK Insiders Campaign. Im trying to update to Marshmallow via the LG Bridge, which has recognised my phone and recognised there is a Marshmallow update available. However, the SAME issue of "Preparing phone for update... 100%" is showing up and not moving!
Any way to get this update flashed on to my device, baring in mind I haven't rooted!
Cant believe I backed up & wiped my phone before I did this! argh.
---------- Post added at 11:52 PM ---------- Previous post was at 11:43 PM ----------
BTW Phone details are as follows:
Build Number: LMY47D
Software Version: VX10a-EUR-XX
Kernel Version: 3.10.49
Model: LG-H815
Nothing yeat about "Preparing phone for update"?

warning current version is not available for user

Hi,
after some test with some bumped images on boot i receive this warning: "warning current version is not available for user. can't find matched cust for NT-code mcc/mnc[], subset[]"
Already searched on forum but seems nobody have empty bracket (mcc/mnc[], subset[]) like me.
Another fact is that even if i revert to kitkat with unbrick method (http://forum.xda-developers.com/showthread.php?t=2772199) restoring stock rom, when i made upgrade again to lollipop with lg pc suite the warning returns.
My phone is a LG G3 32 no brand italy, i would like to remove this warning.
Thanks for help!
Having same issue..Did you fix it?
No
asingha94 said:
Having same issue..Did you fix it?
Click to expand...
Click to collapse
Also my software version which was (D855) V10-IND-SL changed to V10-Global-SL automatically & only getting update via pc suite,not from inside the device.I wish someone could help me out with this....:crying: thanks
I had the same issue. I downloaded LG From app which informed me i had a Taiwan D855 (32) and at the bottom gave me the correct Stock rom for my device, which i then downloaded the KDZ of and installed then upgraded OTA and after the upgrade no more warning. Hope this is of some help.
Stransky
Sent from my LG-D855 using Tapatalk
Stransky said:
I had the same issue. I downloaded LG From app which informed me i had a Taiwan D855 (32) and at the bottom gave me the correct Stock rom for my device, which i then downloaded the KDZ of and installed then upgraded OTA and after the upgrade no more warning. Hope this is of some help.
Stransky
Sent from my LG-D855 using Tapatalk
Click to expand...
Click to collapse
you mean you downloaded smartworld?
Cust Restore will fix the ERROR
http://forum.xda-developers.com/showpost.php?p=61188710&postcount=250
theoverfiend said:
Cust Restore will fix the ERROR
http://forum.xda-developers.com/showpost.php?p=61188710&postcount=250
Click to expand...
Click to collapse
Did not help.I think I am having problem with misc partition as any region code or subset not showing in the warning.. & If this is the problem then can i recover the phone data from misc partition? If somebody knows please help..
I got the same error with empty brackets after I flashed H818 to H818N.

LG G4 F500L - Problem with update

Hi,
I bought a G4 F500L model, I'm trying to upgrade to MM, but when I try to do the update via OTA, says I'm in the last version, but using the LG Bridge, informs that has a F500L20D update, only when I click update is the message "Preparing phone 100%" and nothing happens. Already tested on Windows, 10 x64 and Windows 7 x64. Any idea?
tnks a lot!
megadu said:
Hi,
I bought a G4 F500L model, I'm trying to upgrade to MM, but when I try to do the update via OTA, says I'm in the last version, but using the LG Bridge, informs that has a F500L20D update, only when I click update is the message "Preparing phone 100%" and nothing happens. Already tested on Windows, 10 x64 and Windows 7 x64. Any idea?
tnks a lot!
Click to expand...
Click to collapse
You converted the F500L to H815?
After much work, he worked. I had the same problem. Stuck at 100% on Lg Bridge ...
Maybe I can help you!
redhatux said:
You converted the F500L to H815?
After much work, he worked. I had the same problem. Stuck at 100% on Lg Bridge ...
Maybe I can help you!
Click to expand...
Click to collapse
I am uploading a how-to and files. Ending that I post a new topic.
@megadu
http://forum.xda-developers.com/g4/general/f500l-howto-upgrading-to-stock-mm-lg-t3264020
@redhatux, are u Andrew Amorin in g+?
Yesterday i found the 20c version and install with lgup... And works great.
And after that, via OTA i install the 20d..
Im not convert to 815... Its good idea?...

LG G3 D885 when using flashtool it says failed:"model information check failed"

LG G3 D885 when using flashtool it says failed:"model information check failed"
Well i tried to install android 6.0 but I guess i ****ed it in the middle or something. Well now i try to unbrick it and when I start flashtool select the right dll and TOT file but when i start it says "model information check failed" and when i scroll up it says like "model" and nothing by it. I dont know what to do now please help
A few days a go, i fixed this problem.
I had to bricked the phone w/ qloader 9008, flashing with boardiag, then forced firmware with flashtool. (Flashtool 2014, LGUP).
Sent from my LG-D855 using Tapatalk
wiwid.colgate said:
A few days a go, i fixed this problem.
I had to bricked the phone w/ qloader 9008, flashing with boardiag, then forced firmware with flashtool. (Flashtool 2014, LGUP).
Sent from my LG-D855 using Tapatalk
Click to expand...
Click to collapse
Well i fixed it with LGUP and i just said **** it and did the same thing that bricked my phone and it worked.. Now i have android 6.0 and belive me it works like a new phone
Trpin99 said:
Well i fixed it with LGUP and i just said **** it and did the same thing that bricked my phone and it worked.. Now i have android 6.0 and belive me it works like a new phone
Click to expand...
Click to collapse
Glad to hear that[emoji2]
Sent from my LG-D855 using Tapatalk

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