Hi XDA,
This morning I was just browsing Reddit when my phone suddenly shut down. When I tried to restart it I found that it was stuck in a bootloop.
I can only seem to get into download mode. Hard reset just doesn't seem to be working. Maybe I'm doing it wrong, maybe it's broken, I'm not sure. I was running the low effort root, and hadn't modified anything recently. Using the 2014 flash tool just gives me a "Connection to server failed. Try again in a moment" error.
Does anyone have any idea how I can fix it?
Edit:
THE ONLY KNOWN FIX IS TO RMA AND THERE DOES NOT SEEM TO BE A WAY TO RECOVER YOUR DATA
For some more information, the issue appears to be purely hardware based, and based on this thread seems to have primarily occured in the last months. Our phones randomly died during regular usage, then most users reported that rebooting it showed the "optimizing apps" thing (I personally did not see this) and then it rebooted again and went into a bootloop. Reinstalling the software often succeeds but doesn't actually fix anything, as your phone will just start looping again (still worth a try though, maybe you have some other unfortunate issue?). I myself and multiple users have tried the following things (text stolen from @dentralp because he wrote it up in such a good way):
Attempted Fixes:
1) Tried using LG bridge
-it says its updating to marshmallow (succeeds)
-then sits at LG boot screen without looping
2) Flashtool 2014 - Europe OPEN H81510D.kdz
-said that it couldn't connect to server
-clicked ok
-clicked retry
-says S/W update in progress
-stopped due to an error
-This is on my main PC, had issues with Flashtool before, will check on my laptop and feed back
-Fails on 9%
3) LGUP
-Only see's my device when I enter download mode
-Says my device is unknown so won't do anything with it
-Restarted Computer
-Wants a .tot not .kdz, contrary to the guide posted - out my depth, whats the difference between a kdz and a tot?
-Click on upgrade
-Chose Europe OPEN H81510D.kdz
-Close and reopen LGUP
-Making sure Refurbish is chosen (kdz should still be active file)
-Click Start
-80% Reboots, Reboots, reboots, reboots...
-100% "Click here to continue" on computer
-Reboot
-Bootloop
4) Longshot
-now I assume that I'm back on lp, moving back to step 2 Flashtool 2014
-Connection to server failed
-ignored
-seconds later it starts flashing
-Bootloop
5) LGUP
-Same as 3 above, but with MM H81520a_00.kdz
-Complete
-Bootloop
-repeated to go back to Europe OPEN H81510D.kdz
edit 26-1-2016
LG finally recognized the issue. They state that the problem is a loose connector. Article here: http://www.androidauthority.com/lg-admits-g4-bootloop-problem-hardware-fault-669603/
As far as I can tell, the issue is not restricted to certain phones, but primarily phones with serial 505xxxxxxxxxxx appear to be victim to this.
UPDATE: PEOPLE ARE CLAIMING THERE IS A WAY TO SAVE YOUR DATA
People are claiming that you can save your phone and recover your data by disabling the Big core. This means disabling everything that makes your phone fast. It may be a good way to recover your data if it's critical, but I would not recommend it as a real permanent fix, since it does make your phone a lot slower (a phone has 4 little cores and 4 big cores, the little ones are very energy efficient but slow, and the big cores are fast but not efficient). I don't have a clue whether this voids your warranty or not, and I've not seen many people confirm that it's working either, but it's worth a try! More information on the comment by gabriel713281 here and in the reddit thread here.
same here... +1
kartalgurhan said:
same here... +1
Click to expand...
Click to collapse
That is strange. Also since the last, lets say, 24 hours?
Same thing happened to me. That seems super odd. Mine randomly restarted last night and stuck in Boot loop. Havent had any issues whatsoever before this
verluci said:
Hi XDA,
This morning I was just browsing Reddit when my phone suddenly shut down. When I tried to restart it I found that it was stuck in a bootloop.
I can only seem to get into download mode. Hard reset just doesn't seem to be working. Maybe I'm doing it wrong, maybe it's broken, I'm not sure. I was running the low effort root, and hadn't modified anything recently. Using the 2014 flash tool just gives me a "Connection to server failed. Try again in a moment" error.
Does anyone have any idea how I can fix it?
Click to expand...
Click to collapse
Hey there! You could go back to stock and fully wipe your phone using this method. Should work.
If the problem still remains I'd believe it's a hardware related problem. Hit thanks if it worked for you
verluci said:
That is strange. Also since the last, lets say, 24 hours?
Click to expand...
Click to collapse
Yes, exactly 14 hours ago. ..
Same happened to me, I got dual Sim lg g4, rooted, I remove the SD and restart. Try it.
verluci said:
Hi XDA,
This morning I was just browsing Reddit when my phone suddenly shut down. When I tried to restart it I found that it was stuck in a bootloop.
I can only seem to get into download mode. Hard reset just doesn't seem to be working. Maybe I'm doing it wrong, maybe it's broken, I'm not sure. I was running the low effort root, and hadn't modified anything recently. Using the 2014 flash tool just gives me a "Connection to server failed. Try again in a moment" error.
Does anyone have any idea how I can fix it?
Click to expand...
Click to collapse
When you get the ''connection to server failed'' error, just wait. it actually flashes but for some reason you get that error.
Hey, same thing happened to me. Went to my carrier the day after because I have warranty there. It ended up in them replacing the circuit board, now my phone wasn't rooted but it was in a bootloop and it just wouldn't start. We may not have the same problem but it could be so.
jobw96 said:
When you get the ''connection to server failed'' error, just wait. it actually flashes but for some reason you get that error.
Click to expand...
Click to collapse
How long would I have to wait? After how long would I have known that it did actually fail? Or should I just leave it for a while and guess? If I remember correctly it actually reset the installing percentage as well, but don't quote me on that quite yet (I'll try again overnight or tomorrow morning).
Same issue today. Anyone got any idea what's going on?
Everyone with bootloop please write down model, operator and more importantly the initial three digits of their serial number (or production date from "Lg phone from" app in play store)
verluci said:
How long would I have to wait? After how long would I have known that it did actually fail? Or should I just leave it for a while and guess? If I remember correctly it actually reset the installing percentage as well, but don't quote me on that quite yet (I'll try again overnight or tomorrow morning).
Click to expand...
Click to collapse
well, i don't rember how long it took when i tried it, i just left it at that error message and it worked after quite some time.
H815EU - unlocked bootloader / TWRP / Root
Last Update: 10/03/2015 - END OF THE SAGA
Solution 1 (Clean Software): RMA to LG or place of purchase
Solution 2 (Modified Software - within 6 months - UK): Return to retailer
Solution 3 (Modified Software - UK): Return to LG
Solution 4 (Modified Software - after 6 months): Find some paper to weigh down
Solution 5 (General): Don't buy LG's Hardware - quality control is questionable at best
The Journey
Although some people have reported getting some functionality back, no such luck for myself and majority of others.
What I didn't try
-Flashing MM20b - any method
-Flashing MM20c - any method
in fact, not even checked that they exists (no phone, lg has it!)
Don't think it was about when I was trying to recover (?) - I also highly doubt that flashing these will help you
Click to expand...
Click to collapse
Lost all hope? no chance of RMA? want your data back?
Possible 24 hour fixes for data retrieval
http://forum.xda-developers.com/g4/help/diy-h815-usa-variant-hardware-boot-loop-t3311623
Click to expand...
Click to collapse
Attempted fixes. Pre-warning, this is my journey starting 12th December and is raw (includes thoughts and mistakes).
12/12/2015
+1
12 hours ago while sending a text my phone restarted. I logged back in to write the text again, it restarted then bootlooped.
H815EU
unlocked bootloader
TWRP
Root
S/N 506xxx
Attempted Fixes
1) Tried using LG bridge
-it says its updating to marshmallow (succeeds)
-then sits at LG boot screen without looping
Click to expand...
Click to collapse
2) Flashtool 2014 - Europe OPEN H81510D.kdz
-said that it couldn't connect to server
-clicked ok
-clicked retry
-says S/W update in progress
-stopped due to an error
-This is on my main PC, had issues with Flashtool before, will check on my laptop and feed back
-Fails on 9%
Click to expand...
Click to collapse
3) LGUP
-Only see's my device when I enter download mode
-Says my device is unknown so won't do anything with it
-Restarted Computer
-Wants a .tot not .kdz, contrary to the guide posted - out my depth, whats the difference between a kdz and a tot?
-Click on upgrade
-Chose Europe OPEN H81510D.kdz
-Close and reopen LGUP
-Making sure Refurbish is chosen (kdz should still be active file)
-Click Start
-80% Reboots, Reboots, reboots, reboots...
-100% "Click here to continue" on computer
-Reboot
-Bootloop
Click to expand...
Click to collapse
4) Longshot
-now I assume that I'm back on lp, moving back to step 2 Flashtool 2014
-Connection to server failed
-ignored
-seconds later it starts flashing
-Bootloop
Click to expand...
Click to collapse
5) LGUP
-Same as 3 above, but with MM H81520a_00.kdz
-Complete
-Bootloop
-repeated to go back to Europe OPEN H81510D.kdz
Click to expand...
Click to collapse
12/12/2015
-I assume that in the uk the MM update was rolled out for the carrier free G4 and my phone chewed it up and then choked on it
-If someone figures it out let me know, otherwise its time for a new phone :/
-apparently you can use adb while LGUP is connected, might try it at some point, had enough for a couple hours
Click to expand...
Click to collapse
Click to expand...
Click to collapse
Attempted RMA
15/12/2015
Carrier quickly give me a reference to send the phone back to them
@nashant recommended LG customer services (for those of us in the UK). Straight to LG, better option than via CarrierI feel.
0344 847 5454
http://www.lg.com/uk/support
Customer support were brilliant DPD out tomorrow to collect my phone. I will update as necessary. Take down your imei before sending it off
Click to expand...
Click to collapse
17/12/2015
DPD have collected my mobile. Fingers crossed!
Click to expand...
Click to collapse
22/12/2015
At the repair centre since 18/12/15 awaiting repair
Click to expand...
Click to collapse
04/01/2016
LG phones helpline is really busy - offering callbacks. I got one, they lost my phone :/
Click to expand...
Click to collapse
05/01/2016
Turns out LG are that busy with returned phones at the moment, warranty repairs are being sent to none warranty repair centres - mine is at SV (?) - This is why they couldn't find my phone. Make sure that you take down your imei number before you send it off, seems this is how they track phones internally, not by your reference number. I am assured that SV (?) are going to do a fantastic job and I should get my phone back next Monday.
Click to expand...
Click to collapse
11/01/2016
LG haven't had an update from the repair centre... they are chasing it and will get back to me by Weds/Thursday.
Interesting part of the conversation, the person on the phone had said to me
Agent "Do you know its gone to the out of warranty repair centre.."
Me "Yes, I was told that it was so busy that they had to but I would get same quality repair"
I am hoping this isn't because of an unlocked bootloader, especially with the issue being duff hardware. Although this hasn't even been mentioned so far.... Starting to worry now. My house is full of LG electronics but I might not be using them again... !
Click to expand...
Click to collapse
14/01/2016
LG have refused the repair
I now have a fairly expensive paperweight and will never buy anything from LG electronics again, that annoyed I might even get rid of the tv and home cinema, seems a good time to upgrade to 4k anyway
Been bouncing back to carrier all day re the consumer rights act in England and the EU directive. They seem to think as a retailer that they have no responsibility.
Which is a UK Consumer champion with extended rights, it discusses the Consumer Rights Act at that link.
"If you discover the fault within the first six months from delivery, it is presumed to have been there from the time of delivery - unless the retailer can prove otherwise."
Click to expand...
Click to collapse
Click to expand...
Click to collapse
The Solutions
Solution 2
After 3 months saying the same thing and not leaving them alone, raising complaints about there complaints handling, contacting the Citezins advice, contacting which and reminding my carrier that;
the Sale of Goods Act 1979 (amended) protects me in this case OUTSIDE manufacturer warranty and that you are not only liable but have a legal responsibility due to the goods being of unsatisfactory quality and unfit for purpose.
Click to expand...
Click to collapse
My carrier eventually offered me a replacement phone, a Samsung Galaxy S6 Edge.
Solution 3
It seems that if you refuse to let them bully you and you remind them of the text on THEIR OWN website;
Once your phone is unlocked, it will no longer be covered by LG warranty.
As we cannot guarantee the proper operation of our hardware with custom software, we are not able to maintain the full scope of warranty for your device after you have unlocked the bootloader.
Because of that we have a responsibility to let you know that defects which may result from, or were caused by custom device-software may not be covered by LG warranty.
Click to expand...
Click to collapse
That they eventually offer to fix your phone;
Ok, here goes.
1) SBE suck major ass - don't even try to talk to them
2) NEVER stop emailing, if they say the case is closed, open a new one while copying in your old one (both to the same cic email, but nevermind it harasses them)
3) Remember, YOU ARE in the right, articulate it.
4) If you unlocked with their bootloader, you did so by the terms on their website. When doing so it DID NOT warn you that you would lose warranty for pre existing hardware faults, only that failure due to SOFTWARE may break warranty. With this your warranty is in fact 100% in tact and as warranty is a legal intent they are obliged to fix your phone. If you had been warned that warranty would IN FACT be broken, even for unrelated issues, you would never have unlocked the bootloader. The FACT remains that LG is not acting upon ITS OWN guidance, this is a PRE EXISTING issue and they MUST fix or replace. - I have NO legal experience, but I know companies will try to fob you off to make you back down. If you are in the right, keep at them, bring in more people to the mix, make life AS HARD as possible for them.
5) Word it better than I did in my emails below, I was a little bit annoyed writing them and they were often drafted on a Lumia 930
6) This is the end of a back and forth and what I personally believe turned the tide;
These emails are from the email thread, therefore read them the BOTTOM ONE FIRST
Me,
After lengthy discussions with our upper management team and senior technician we have decided to repair the boot loop issue on your device as a gesture of goodwill. Please note that this offer is for the boot loop issue only and you handset will not carry any further warranty with LG after the repair is complete.
If you wish to accept this offer please reply with the date (Mon-Fri) and the UK address (we currently have [address] on your file) that you would like the phone collecting from and I would be happy to arrange this for you.
Kind regards
RE
Team Leader
Resolutions team
Click to expand...
Click to collapse
!!!!! After the email below, he copied in his boss, then I got the email above. Don't think he realises I got that part of the email trail, I haven't got the email or I would give it, only a name !!!!
From: ME
Sent: 17
To: uk svcadmin//LGEUN SVC - CRM([email protected]); cic uk//LGEUN SVC([email protected])
Subject: RE: response to complaint
No you haven’t, you entirely ignored my email again. Please explain the excerpts from your website, I will include the full quote;
“Once your phone is unlocked, it will no longer be covered by LG warranty.
As we cannot guarantee the proper operation of our hardware with custom software, we are not able to maintain the full scope of warranty for your device after you have unlocked the bootloader.
Because of that we have a responsibility to let you know that defects which may result from, or were caused by custom device-software may not be covered by LG warranty."
Your quote is from a title, the contents and description of the terms are then spoken about in the section below it. You are referencing my reference cylindrically and it only enforces my point.
If you can’t answer the simple questions I would like you to put me on to someone who can.
Also, define developer. My bsc hons is in computing and I have worked with Linux since redhat. I fully understand hardware and software and for one effects the other which is why i am so upset about the crap hardware you made.
Sent from Outlook Mail for Windows 10 phone
Click to expand...
Click to collapse
From: uk svcadmin
Sent: 17
To: ME
Subject: RE: response to complaint
Dear Mr ME,
In answer to your question regarding the official LG website which allowed you to unlock your device, it clearly states at the top of the page “"Once your phone is unlocked, it will no longer be covered by LG warranty". As you can see this statement is very clear and there are no stipulations or exemptions to this rule. Just to clarify when we say “it will no longer be covered by LG warranty" this means for any and all faults including faults that are unrelated to the bootloader being unlocked.
It also clearly states at the top of the page "Please be advised that this feature is intended for developers only" therefore if you are not a developer you have ignored a clear warning which is there for your own protection.
I hope I have clearly explained our position to you and the matter can now be closed. I understand that you are disappointed with our decision and am genuinely sorry that we have not been able to come to a more mutually agreeable conclusion.
Kind regards
RE
Team leader
LG Resolutions Team
LG Electronics UK Helpdesk
Click to expand...
Click to collapse
From: ME
Sent: 16
To: uk svcadmin//LGEUN SVC - CRM([email protected])
Subject: Re: response to complaint
I appreciate that but you have entirely ignored my last email and the wording of your own website.
Please comment in reference to the quotes from your website.
If these are indeed wrong on therefore misleading they need removing from YOUR website.
As you can see, I followed a process provided by LG. Any issue that arose was not in relation to this and therefore by the wording of your own website, your own process, my warranty is IN FACT still in tact.
If you can't answer my questions I would like this escalated to someone who can.
Click to expand...
Click to collapse
From: uk svcadmin <[email protected]>
Sent: 16
To: ME
Subject: RE: response to complaint
Dear mE,
I am sorry to hear of the problems you have experienced with your G4 and for any inconvenience caused. Whilst I do appreciate your comments and the disappointment caused by our decision I feel I have explained the reasons behind our decision at length on several occasions and as such I am not able to offer you any further assistance.
Please note that we at LG take all complaints very seriously and also accept that mistakes will be made and that we will occasionally fall below our service standards. Therefore your feedback is very important to us. This allows LG to identify areas to make further improvements to our services. Your complaint has been officially logged.
Kind regards
RE
Team leader
LG Resolutions Team
LG Electronics UK Helpdesk
Click to expand...
Click to collapse
From: mE
Sent: 15
To: uk svcadmin//LGEUN SVC - CRM([email protected]); cic uk//LGEUN SVC([email protected])
Subject: Re: response to complaint
You should chose your words more wisely.
"unauthorised alterations "
The alterations were not unauthorised, in fact, they were enabled by LGE and was only possible due to LGE emailing me with an unlocked bootloader to flash.
http://developer.lge.com/resource/mobile/RetrieveBootloader.dev?categoryTypeCode=ANRS
"As we cannot guarantee the proper operation of our hardware with custom software, we are not able to maintain the full scope of warranty for your device after you have unlocked the bootloader.
Because of that we have a responsibility to let you know that defects which may result from, or were caused by custom device-software may not be covered by LG warranty."
THIS WAS NOT A DEFECT THAT RESULTED FROM CUSTOM DEVICE SOFTWARE.
Wording - MAY NOT BE COVERED BY LG WARRANTY.
This clearly leaves open that some warranty would be honoured, like catastrophic failure in the manufacture process. This clearly suggested that my hardware warranty is in fact in tact.
YOU provided me with a way to unlock my phone
YOU provided me with the software to do so
YOU provided the disclaimer leaving open the question about warranty
"LG will not be responsible for the damages caused by any custom software being flashed to your phone."
Custom software DID NOT cause damage to my phone
IF YOUR DISCLAIMER HAD STATED OUT RIGHT THAT AN UNLOCKED BOOTLOADER WOULD FULLY VOID WARRANTY I WOULDNT HAVE DONE IT. AS IT HAPPENS, NOTHING RELATED TO THE UNLOCK BROKE MY PHONE. YOUR MANUFACTURING DID.
Please read your OWN disclaimers, I 100% find YOU at fault for this.
It is only reasonable that you fix my phone - based on;
your website
your disclaimer
Click to expand...
Click to collapse
Conclusion
The choice of a free Samsung Galaxy S6 Edge from my carrier or have my LG G4 fixed by LG
Click to expand...
Click to collapse
I am Hopeful that everything else will be smooth. +rep to @nashant for the recommendation re LG customer services.
Happy bunny after almost 5 months fighting. Here's a potato...
dentralp
Sorry, I should have added that I have the H815 10D.
I have the same results as the commentor above me. Only with LGUP it succeeds and then just keeps looping anyway.
dentralp said:
+1
12 hours ago
H815EU - unlocked bootloader / TWRP / Root
Last Update: 14/01/2015 - LG refused warranty repair due to the device being rooted
Solution (Clean Software): RMA to LG or place of purchase
Solution (Modified Software): Find some paper to weigh down
Solution (General): Don't buy LG's Hardware - quality control is questionable at best
Although some people have reported getting some functionality back, no such luck for myself and majority of others.
What I didn't try;
-Flashing MM20b - any method
-Flashing MM20c - any method
in fact, not even checked that they exists (no phone, lg has it!)
Don't think it was about when I was trying to recover (?) - I also highly doubt that flashing these will help you
Click to expand...
Click to collapse
Click the show content button to see what was tried and updates on the RMA. Pre-warning, this is my journey starting 12th December and is all condensed to 1 post.
12/12/2015
+1
12 hours ago while sending a text my phone restarted. I logged back in to write the text again, it restarted then bootlooped.
H815EU
unlocked bootloader
TWRP
Root
S/N 506xxx
Click to expand...
Click to collapse
Attempted Fixes:
1) Tried using LG bridge
-it says its updating to marshmallow (succeeds)
-then sits at LG boot screen without looping
Click to expand...
Click to collapse
2) Flashtool 2014 - Europe OPEN H81510D.kdz
-said that it couldn't connect to server
-clicked ok
-clicked retry
-says S/W update in progress
-stopped due to an error
-This is on my main PC, had issues with Flashtool before, will check on my laptop and feed back
-Fails on 9%
Click to expand...
Click to collapse
3) LGUP
-Only see's my device when I enter download mode
-Says my device is unknown so won't do anything with it
-Restarted Computer
-Wants a .tot not .kdz, contrary to the guide posted - out my depth, whats the difference between a kdz and a tot?
-Click on upgrade
-Chose Europe OPEN H81510D.kdz
-Close and reopen LGUP
-Making sure Refurbish is chosen (kdz should still be active file)
-Click Start
-80% Reboots, Reboots, reboots, reboots...
-100% "Click here to continue" on computer
-Reboot
-Bootloop
Click to expand...
Click to collapse
4) Longshot
-now I assume that I'm back on lp, moving back to step 2 Flashtool 2014
-Connection to server failed
-ignored
-seconds later it starts flashing
-Bootloop
Click to expand...
Click to collapse
5) LGUP
-Same as 3 above, but with MM H81520a_00.kdz
-Complete
-Bootloop
-repeated to go back to Europe OPEN H81510D.kdz
Click to expand...
Click to collapse
12/12/2015
-I assume that in the uk the MM update was rolled out for the carrier free G4 and my phone chewed it up and then choked on it
-If someone figures it out let me know, otherwise its time for a new phone :/
-apparently you can use adb while LGUP is connected, might try it at some point, had enough for a couple hours
Click to expand...
Click to collapse
Updates
15/12/2015
GiffGff quickly give me a reference to send the phone back to them
@nashant recommended LG customer services (for those of us in the UK). Straight to LG, better option than via Giffgaff I feel.
0344 847 5454
http://www.lg.com/uk/support
Customer support were brilliant DPD out tomorrow to collect my phone. I will update as necessary. Take down your imei before sending it off
Click to expand...
Click to collapse
17/12/2015
DPD have collected my mobile. Fingers crossed!
Click to expand...
Click to collapse
22/12/2015
At the repair centre since 18/12/15 awaiting repair
Click to expand...
Click to collapse
04/01/2016
LG phones helpline is really busy - offering callbacks. I got one, they lost my phone :/
Click to expand...
Click to collapse
05/01/2016
Turns out LG are that busy with returned phones at the moment, warranty repairs are being sent to none warranty repair centres - mine is at SV (?) - This is why they couldn't find my phone. Make sure that you take down your imei number before you send it off, seems this is how they track phones internally, not by your reference number. I am assured that SV (?) are going to do a fantastic job and I should get my phone back next Monday.
Click to expand...
Click to collapse
11/01/2016
LG haven't had an update from the repair centre... they are chasing it and will get back to me by Weds/Thursday.
Interesting part of the conversation, the person on the phone had said to me
Agent "Do you know its gone to the out of warranty repair centre.."
Me "Yes, I was told that it was so busy that they had to but I would get same quality repair"
I am hoping this isn't because of an unlocked bootloader, especially with the issue being duff hardware. Although this hasn't even been mentioned so far.... Starting to worry now. My house is full of LG electronics but I might not be using them again... !
Click to expand...
Click to collapse
14/01/2016
LG have refused the repair
I now have a fairly expensive paperweight and will never buy anything from LG electronics again, that annoyed I might even get rid of the tv and home cinema, seems a good time to upgrade to 4k anyway
Been bouncing back to Giffgaff all day re the consumer rights act in England and the EU directive. They seem to think as a retailer that they have no responsibility.
Which is a UK Consumer champion with extended rights, it discusses the Consumer Rights Act at that link.
"If you discover the fault within the first six months from delivery, it is presumed to have been there from the time of delivery - unless the retailer can prove otherwise."
Click to expand...
Click to collapse
I am Hopeful that everything else will be smooth. +rep to @nashant for the recommendation re LG customer services.
dentralp
Click to expand...
Click to collapse
Very nice post and that sounds logical. I think that the update would be the issue? I did have updates turned off though. I would like to add that I did also manage to get in hard reset mode or whatever that is called, but it just gave a black screen for a minute, then the LG logo, then the android installation icon thing, then went back to a bootloop.
Edit: I live in Holland, so the update would be rolled out in all of Europe probably?
Model: LG VS986LD
Carrier: Verizon
First three of serial: 506
I have flashed the correct KDZ multiple times and it has processed correctly in both LGUP & Flashtool 2014, but after still bootloops. I have done a factory reset from recovery and issue still occurs. Original Bootloop occur out of no where, no recent (5ish days) changes were made.
Hey, This is a BIG problem.
In my country (Thailand), sales model is H818P Dual-sim.
but Something wrong.
almost H818P with s/n 505xxxxxxxxxxx GOT THIS BOOTLOOP in DAILY!! since October after V10f firmware update.
(other s/n get this too. but very fewer than 505xxxxxxxx and most of all bootloop was used G4 for 3-6 month)
It's not software problem, it's a HARDWARE problem. Can't flash KDZ. still BOOTLOOP
Until today, It's about 2-300 user in Thailand ever get bootloop and almost of them is normal user not advance user. They only update via OTA no flash tool, no root, and no any modify. use as normal daily life. camera, social, call, game, even in sleep time. This booloop can be found anytime.
However, LGE Thailand had release 2 announcements about this in this month. but nothing. They only told user can get free mainboard replacement. FOR WHAT??? We have waruntee for 18 months.
IF LG DOESN'T DO SOMETHING BETTER THAN WAIT FOR BOOTLOOP AND GIVE A REPLACEMENT. MAY BE NEXT PHONE OF LG FANBOY IN THAILANG WILL NOT A "LG" BRAND EVEN LG SERVICE IS A BEST SERVICE IN THAILAND.
Sorry for my ENG.
This is a common occurance with G4. In Korea, MM update was pulled by LG for a while b/c it was causing HARDWARE failure! ONLY FIX was to switch out the board. The Korean forums were full of people complaining of this issue. Most common was surfing the net would cause the phone to reboot, then boot loop. In Korea, you can go to a service center, show them your phone, and the board will be replaced in less than an hour. Other common problems are screen ghosting, screen burn in, touch screen lagging...ect. People seems to have accepted the fact that if a G4 malfunctions, the most likey fix will be switching out the board. Luckly my G4 has been working fine since the day one, but I haven't updated to MM. I never update to a new OS when it first comes out. I've had my bad experiences with bugs and incompatible apps and what not whenever a new OS comes out. I think of them as somewhere between alpha and beta. never mind the code change that blocks some mods.
Sorry, I digress. Other people have reported similar symptoms, even if they didn't update to MM. They also say, the launch day released version of the phone ususally has this problem.
[removed by dentralp]
Related
I need help, I've got LG-G4 H815 unlocked purchased from ebay brand new.
I had issue of phone warming up from time to time while charging or when I run waze and at the same time play music in car over Bluetooth.
Yesterday my phone shutdown on its own as it got too warm while I was driving.
After that phone is not restarting, I took off battery - let it cool down and tried charging it fully overnight but still looks like it is not restarting. I tried to do the hard reset and it wont even do that. All I see is the LG logo on screen and as I try to charge it using power cable provided by LG it warms up from time to time. The LG logo keeps coming and going from time to time as if phone is trying to reboot but nothing else happens after that.
Is there a way to fix this thing or I should contact Squaretrade for warranty call ?
Anyone can help with this please ?
I've tried putting in new battery assuming it was battery related issue. But all my phone does is reboots and brings to screen which says Android is starting....
It then tries to optimize different apps for Android. But nothing happens - after 10-15 minutes of optimizing app (at most it reaches count of 15-20 apps out of 84 apps) amd then once again phone reboots. This is going on in loop now.
It wont even allow me to factory reset phone using power button + down button combo. Is there any other way to fix this issue ?
Also I bought this online on ebay brand new, and this is H815 variant of device. So whom should I contact for warranty question ?
Will it go in to download mode? Plug it in to a PC whilst off and holding volume up.
El Presidente81 said:
Will it go in to download mode? Plug it in to a PC whilst off and holding volume up.
Click to expand...
Click to collapse
Okay I will give that a try, if it goes in download mode what does that mean ? Is there a way to reset it after connecting to PC/MAC ?
http://forum.xda-developers.com/g4/general/guide-lg-g4-stock-firmware-to-stock-kdz-t3107848
If you can get to download mode, you can use the instructions in above link to reflash the phones software. If it still won't boot after a fresh firmware is installed, it's probably a hardware issue and you'll have to return it.
If you have the IMEI number noted, you can check to see if the software version for your specific handset is available here: http://devtester.ro/projects/lg-firmwares/
Was it bought in the EU? If yes, contrary to popular belief, I'm almost certain the seller is responsible for the return for the first 6 months, but I'll need to double check that.
El Presidente81 said:
http://forum.xda-developers.com/g4/general/guide-lg-g4-stock-firmware-to-stock-kdz-t3107848
If you can get to download mode, you can use the instructions in above link to reflash the phones software. If it still won't boot after a fresh firmware is installed, it's probably a hardware issue and you'll have to return it.
If you have the IMEI number noted, you can check to see if the software version for your specific handset is available here: http://devtester.ro/projects/lg-firmwares/
Was it bought in the EU? If yes, contrary to popular belief, I'm almost certain the seller is responsible for the return for the first 6 months, but I'll need to double check that.
Click to expand...
Click to collapse
Thank you I tried using the firmware update to get it back to stock but looks like it is of no avail. Device still keeps rebooting.
I contacted LG for this issue and they wont touch the device because I'm in USA and this is international version of device. I bought this device off of Ebay probably 3 months back. So I don't think if I can contact seller for any exchange.
It might be worth contacting eBay to see what they say.
Did you use PayPal? They might offer some sort of protection.
Not sure what to suggest otherwise, sorry.
El Presidente81 said:
It might be worth contacting eBay to see what they say.
Did you use PayPal? They might offer some sort of protection.
Not sure what to suggest otherwise, sorry.
Click to expand...
Click to collapse
Thanks for your help. I will contact Paypal to see what can be done.
Do you know any other method to HARD reset device back to factory default apart from one in the link ?
Just that method. You're completely reflashing the software on the phone so if it was a software issue, that should have sorted it.
I also have the same problem and when contacted LG US support got the same response, saying its international version only LG UK can support it.
When contacted LG UK, they say they can send repair label only to UK addresses. Not sure what to do, been like this for almost 2months now
Hi all,
Just got news of the marshmallow being available to my LG G4 (H815). I was aware of the update having been rolled out to Poland and Korea before so I thought it was a safe bet.
I plugged in my phone, started the LG Bridge software which prompted me with the update. I went on and downloaded it, which happened without any issues.
However, when the process was over and my phone restarted, it went through the usual "app optimization" window and after that started boot-looping. I have the initial audio cue from LG playing every few minutes, with the same "app optimization" for 12 apps (when the first time it was around 90).
I initially left it for a while (5-10min) before i started losing patience. I removed the battery but that didn't change anything.
I initiated the Recovery mode, but it prompted me with a "factory reset" question, which I didn't feel like doing before having tried anything else.
My phone is not rooted and was running Android 5.1, the LG variant. I never fiddled with this phone.
Has anyone else experienced issues updating? Do you have any suggestions on what I can do to recover my data? Because for me, that's mostly what I'm concerned of.
Thanks!
Edit: In addition, I'm facing a new problem... while boot-looping, my phone is actually draining more energy from the battery than my charger can provide (yet, it's a 1,8A @ 5V).
It's now down to 10%, which I've been able to verify by removing the battery thus shutting down the phone, putting the battery back inside, and plugging the phone in while being off. However, this automatically turns on the phone, so it briefly displays the battery charging animation before booting... My phone was at 100% during the Marshmallow update.
Which S/N (serial number on your box) do you have? 505 and 506 are known for this issues..
appileh said:
Which S/N (serial number on your box) do you have? 505 and 506 are known for this issues..
Click to expand...
Click to collapse
Wow, wasn't aware of that... it turns out it's a 505...
Wh!teSh4dow said:
Wow, wasn't aware of that... it turns out it's a 505...
Click to expand...
Click to collapse
yes it can be a issue of the 505.. Not to scare you or anybody else (there are people here that are crying and closing threads because i talk things like this.) But 505 is a known issue that some of the motherboards have defects. I hope you can fix it for yourself or call the cheap manufacturer LG..
appileh said:
yes it can be a issue of the 505.. Not to scare you or anybody else (there are people here that are crying and closing threads because i talk things like this.) But 505 is a known issue that some of the motherboards have defects. I hope you can fix it for yourself or call the cheap manufacturer LG..
Click to expand...
Click to collapse
Are you aware of this being a reason for replacement units to be issued? I didn't buy it through LG directly but through amazon, so I'll get in touch with them, but just wanted to know if you've had any experience or know of anything regarding this. And thanks for letting me know.
Wh!teSh4dow said:
Are you aware of this being a reason for replacement units to be issued? I didn't buy it through LG directly but through amazon, so I'll get in touch with them, but just wanted to know if you've had any experience or know of anything regarding this. And thanks for letting me know.
Click to expand...
Click to collapse
Np chief. They will fix your phone, just say it is in a bootloop after LG's official update. Call Amazon or LG itself to fixe this problem. (you mentioned you didnt root anything etc so you are good to go boss).
appileh said:
Np chief. They will fix your phone, just say it is in a bootloop after LG's official update. Call Amazon or LG itself to fixe this problem. (you mentioned you didnt root anything etc so you are good to go boss).
Click to expand...
Click to collapse
I figured, they would just try to restore my device and send it back to me, so I tried it and it worked. I'm still disapointed for two reasons:
- I still lost valuable data which I can't retrieve any more
- I'm still stuck with my device which could very well be prone to other issues in the future (any future update ?)
There are issues with this phone because i had 3 Rma's because of motherboard and dead pixels. My wife has also dead pixel and has version 506. Just use your phone, Marshmallow update is out so maybe they changed something in the system to stabilize the motherboard.
Verstuurd vanaf mijn LG-D855 met Tapatalk
Hello, good news!
LG finally admits the problem. Then it will be easier for us to have our devices repaired/replaced! :highfive:
Some of you already shared links on several topics related to bootloop, I think it's better to create a new topic about it, as I wrote an article too for french customers
English: http://www.androidauthority.com/lg-admits-g4-bootloop-problem-hardware-fault-669603/ (official statement)
French: http://www.gamergen.com/actualites/...engage-remplacer-unites-defectueuses-269974-1
For european customers/people who bough it from UE reseller, no worries:
bel57 said:
P.S. furthermore, European Union stipulate under directive 1999/44/CE that it allows users to modify the software, root included. This modification *DOES NOT* void minimum warranty of 2 years on hardware supported by the manufacturer.
Voided warranty by "illegal" software modification has been classed as an unfair term and it's fought by U.E.
Click to expand...
Click to collapse
Sources
https://fsfe.org/freesoftware/legal/flashingdevices.en.html
http://www.bitdefender.com/security...nty-in-eu-but-opens-new-ways-for-malware.html
Already discussed here http://forum.xda-developers.com/showthread.php?t=1998801
EDIT: check out Svartsyn333 feedback
Svartsyn333 said:
Just called them and it's on its way back, should arrive within the next few hours! They told me it got repaired and all is fine. Owner check went through IMEI so no problem with forgetting to add the invoice, too. And no problem with unlocked bootloader and root either! I'm a happy girl now. I will come back here when it arrived and tell if they just repaired it or if I got a new device.
Click to expand...
Click to collapse
EDIT2: Ok guys, I *finally* got my G4 back.
LG PROJECT P1 (H815 - LG G4)
IMEI changed
S/N 505x => 602x
Repair: SWAP motherboard, software update (20D)
But would we all be subjected to the warranty? Otherwise it's not different from before.
At this point it seems like they just realized what the problem is after wrongly sending back a few units as 'repaired' even though it's still having issues.
"Customers who purchased their G4 devices from non-carrier retailers should contact an LG Service Center with the understanding that warranty conditions will differ. "
If you purchased your G4 from a third party website/eBay, it's more difficult to get your warranty recognized.. best is buying it via carrier, LG official store and recognized sellers.
Are they also going to apply the fix during the production of newer LG G4s? because if not, it sounds like all lg g4 will experience the bootloop sooner or later and will only repair it after it has happened
Yes, no detailed information about it, but it seems that they already changed the production process weeks ago and they're just late to communicate on the identification of this breakdown.
bel57 said:
"Customers who purchased their G4 devices from non-carrier retailers should contact an LG Service Center with the understanding that warranty conditions will differ. "
If you purchased your G4 from a third party website/eBay, it's more difficult to get your warranty recognized.. best is buying it via carrier, LG official store and recognized sellers.
Click to expand...
Click to collapse
"For in warranty repair service, you must include a copy of the proof of purchase inside the product packaging returned to the LG Product Repair Center."
Well, I can't see any problem here. You need the original invoice, that's uuuh.. normal?
I just bought the g4 and sadly discovered that my S/N started with 505. Thanks god i did not unlock the bootloader. But I really want to unlock it to install custom rom. I'm thinking of sending my device to LG even if i didn't have the bootloop yet so i'll be sure not to get it after unlocking the bootloader and then having LG not repairing my phone. What do you think ?
Just use it and stop worrying, your device may not be broken as ours.. and no, you can't leave it to repair if it doesn't have the bootloop thing.
So where are all those people now who always wanted to prove not many people are being affected or it's a common thing to have problems when they first come in the market???? I wanna see their faces... I had to hear lots of things when I started writing about it. People made me believe maybe I am the only one annoying the surreal sound of the community. It makes me so happy to see this day which I was crying out loud to happen for so long.
Sent from my LG-H815 using Tapatalk
nipun1110 said:
I had to hear lots of things when I started writing about it.
Click to expand...
Click to collapse
I feel you, bro. I went through all pages of your topic. It's a worldwide issue and it's a shame LG is so late to admit this problem. Well, finally you're right, our posts, our thoughts.. all paid off. Thanks mate.
Often when people are not concerned they tend to underestimate facts.. and this proves too much units are faulty.
bel57 said:
I feel you, bro. I went through all pages of your topic. It's a worldwide issue and it's a shame LG is so late to admit this problem. Well, finally you're right, our posts, our thoughts.. all paid off. Thanks mate.
Often when people are not concerned they tend to underestimate facts.. and this proves too much units are faulty.
Click to expand...
Click to collapse
Thanks man.... Hopefully me and all the other suffered will have our devices repaired. Best of luck for all of us.
Sent from my LG-H815 using Tapatalk
---------- Post added at 03:04 AM ---------- Previous post was at 02:58 AM ----------
spartan268 said:
But would we all be subjected to the warranty? Otherwise it's not different from before.
At this point it seems like they just realized what the problem is after wrongly sending back a few units as 'repaired' even though it's still having issues.
Click to expand...
Click to collapse
Yah, what "warrenty will differ" means, needs to be cleared out.
Sent from my LG-H815 using Tapatalk
Wish you all good luck in this initiative. As for me, I'll go to carrier shop tomorrow to get a spare unit. :good:
Good to see this thread. My phone just died this night and since then is constantly hanging at boot screen. No access to recovery and download mode, no recognition by the computer (only a few seconds, then it restarts and gets disconnected) so no kdz flash via flash tool either. Just sent out a repair request to LG. Now fingers crossed it falls under warranty as I unlocked the bootloader. I purchased it in June and this is clearly of one of the first produced series which has the hardware defect, s/n starts with 505.
Don't worry, LG must repair this harware issue, no matter if BL is unlocked or not.
If you want to wipe or recover your data, try the freezer method. It works.
nipun1110 said:
So where are all those people now who always wanted to prove not many people are being affected or it's a common thing to have problems when they first come in the market???? I wanna see their faces... I had to hear lots of things when I started writing about it. People made me believe maybe I am the only one annoying the surreal sound of the community. It makes me so happy to see this day which I was crying out loud to happen for so long.
Sent from my LG-H815 using Tapatalk
Click to expand...
Click to collapse
A lot of these 'people' don't really care or look into things until it happens to them.
Then all of a sudden there up in arms being your friend about the issue. It really only took a two second google search to see how widespread this is. On reddit there's a constant stream of bootloop posts if that's not enough proof.
Now? It's just crickets from the ones who were so keen on shooting this off as a small 'problem'. foh
bel57 said:
Don't worry, LG must repair this harware issue, no matter if BL is unlocked or not.
If you want to wipe or recover your data, try the freezer method. It works.
Click to expand...
Click to collapse
I have a backup on the sd card from just a few days ago. I was aware something is wrong as it started to have charging issues, so I made one to better be safe than sorry.
Good idea :good:
Unfortunately mine freeze too fast, I just had time to retrieve my data then wipe all via recovery.. now it's sent for repair.. :crying:
But I can't do anything before this issue occurs? My s/n also starts with 505...My only chance is to keep fingers crossed?:fingers-crossed:
Yo don't complain as your phone is working great, just enjoy it and keep in mind to backup your data to microSD/computer. There's a small percentage that it will brake one day.
I remember mine overheated few times, and it may have broke a hardware component.
If there's nothing to report on your device, then you don't have to worry.
Hi together,
I've sold a LG G4 eight weeks before. The phone was unlocked via the official LG developer method and cyanogenmod.13 was installed. The phone works well, but for 2 weeks the camera does not work any more. After resetting, the camera works fine for a few hours. I have reset and reinstall the original lg software via lg update tool but the camera defect is still available. I'm pretty sure that issue is a hardware issue.
To create a warranty issue, the bootloader must be re-locked again.
Do you have any ideal to (re-lock) lock the bootloader again? Otherwise I have to pay to repair a 8 weeks old phone.
Note: I'm new in this forum. Therefore it was not allowed to open a issue within the developer section.
regards,
dreas
You cant re-lock the bootloader. Unlocked is unlocked. Its written everywhere...no way back!
I've successfully send mine for repair after applying 24V to the battery contacts (batter removed) and frying the mainboard. It was the only way to get them to fix it and it worked.
maildaemon said:
I've successfully send mine for repair after applying 24V to the battery contacts (batter removed) and frying the mainboard. It was the only way to get them to fix it and it worked.
Click to expand...
Click to collapse
Which service point/country did you use? The IMEI number is well known for LG that this phone was unlocked. Did you use the official unlock process from LG itself?
Just buy a new camera off ebay. They're about $20 and fit it yourself
Sent from my LG-H815 using XDA-Developers mobile app
tavablub said:
The IMEI number is well known for LG that this phone was unlocked. Did you use the official unlock process from LG itself?
Click to expand...
Click to collapse
How would LG know this IMEI is unlocked? Having gone through the web process to download the needed files doesn't mean one has used them (like me).
http://forum.xda-developers.com/showthread.php?p=66285689
Unless the phone itself transmits its unlocked state *after it is actually unlocked*, LG can't claim it is unlocked just because you downloaded the files.
In E.U any software modification are legal by the law, and LG can't cancel the warranty, so if you are in Europe you have no problem.
mkiller88 said:
In E.U any software modification are legal by the law, and LG can't cancel the warranty, so if you are in Europe you have no problem.
Click to expand...
Click to collapse
i had no luck in germany.
mkiller88 said:
In E.U any software modification are legal by the law, and LG can't cancel the warranty, so if you are in Europe you have no problem.
Click to expand...
Click to collapse
That is not true. I've been in contact with several entities to be able to know if that was true and they always said that the warranty is void. There is always a chance they don't care you have the bootloader unlocked and still fix your phone but you shouldn't count on it. In short, if you are lucky you can get your phone fixed. I'm still waiting for LG's response to whether should they fix the phone if you had the bootloop problem and the bootloader unlocked but if the problem is not that I doubt they will fix it.
What entities would that be?
Problem is that companies don't like regional warranty laws, and will often play misinformed or ignorant of them, so they will inform you about *their* side of the story.
Fact is they *have to* honor them, but won't do so unless they are made to. Which often means the consumer has to take it further, which is time (and maybe money) consuming, so, many of us don't do it. And of course the companies know it and count on it.
EPa said:
What entities would that be?
Problem is that companies don't like regional warranty laws, and will often play misinformed or ignorant of them, so they will inform you about *their* side of the story.
Fact is they *have to* honor them, but won't do so unless they are made to. Which often means the consumer has to take it further, which is time (and maybe money) consuming, so, many of us don't do it. And of course the companies know it and count on it.
Click to expand...
Click to collapse
I talked to the seller and lg itself. The thing is the time/money you will spend putting lg in court won't compensate for the phone. If they don't want to fix the phone they won't fix the phone unless you know some laywer that works for free
Sent from my LG-H815 using XDA-Developers mobile app
Exactly my point. So, several entities were basically LG. No consumer rights organization, no law googling, and yet you started your post with "That is not true".
EPa said:
Exactly my point. So, several entities were basically LG. No consumer rights organization, no law googling, and yet you started your post with "That is not true".
Click to expand...
Click to collapse
I'm sorry if I wasn't explicit enough. What I mean is: If LG doesn't fix your product you won't get it fixed unless you lose 10 years of your life worth in trouble. Even if you go to any consumer rights association you won't get your phone fixed before 6 months or so. Can you handle 6 months with no phone? My point being, if you want to keep your warranty don't unlock the bootloader despite the fact we are right we have no power to make the law count.
Agreed.
It's legal to unlock your bootloader in EU, but LG doesn't recognize that and they've answered me to proceed with suing them - they do not care Just go to a local repair shop - any would do, and tell them to apply 24V to the battery contacts - it will fry the mainboard and leave you with the possibility to return it for a repair. The phone acts as if it's in the Qualcomm mode - a know problem with the G4, so they will just replace the board and give you back the new one. Of course they don't know whether your bootloader is unlocked or not. Just don't tell them when bringing the phone to the repair center (duh)
maildaemon said:
It's legal to unlock your bootloader in EU, but LG doesn't recognize that and they've answered me to proceed with suing them - they do not care Just go to a local repair shop - any would do, and tell them to apply 24V to the battery contacts - it will fry the mainboard and leave you with the possibility to return it for a repair. The phone acts as if it's in the Qualcomm mode - a know problem with the G4, so they will just replace the board and give you back the new one. Of course they don't know whether your bootloader is unlocked or not. Just don't tell them when bringing the phone to the repair center (duh)
Click to expand...
Click to collapse
That seems to be the best answer to the problem. Fight fire with fire xD
sirsomething said:
I'm sorry if I wasn't explicit enough. What I mean is: If LG doesn't fix your product you won't get it fixed unless you lose 10 years of your life worth in trouble. Even if you go to any consumer rights association you won't get your phone fixed before 6 months or so. Can you handle 6 months with no phone?
Click to expand...
Click to collapse
Not it if you know how to argue with them like this guy
As a 'gesture of goodwill' they fixed it
My point being, if you want to keep your warranty don't unlock the bootloader despite the fact we are right we have no power to make the law count.
Click to expand...
Click to collapse
agreed even though i live in India and have no chance whatsoever of unlocking any bootloader.
Spillunke said:
i had no luck in germany.
Click to expand...
Click to collapse
It seems this http://forum.xda-developers.com/showthread.php?p=64779773 guy in Germany was luckier than you.. maybe pm him?
After emailing lg they said I could send the phone to be analysed and if it was their problem they would fix it. However there is always the chance they say it was our fault but at least they won't reject it before knowing what the problem is
Sent from my LG-H815 using XDA-Developers mobile app
Edit: this is for LG Portugal
sirsomething said:
After emailing lg they said I could send the phone to be analysed and if it was their problem they would fix it. However there is always the chance they say it was our fault but at least they won't reject it before knowing what the problem is
Sent from my LG-H815 using XDA-Developers mobile app
Edit: this is for LG Portugal
Click to expand...
Click to collapse
can you post update please of your situation. when you get nay news about your phone.
No one can answer this. All of you that have had 510 serials please give feedback
So far we got confirmed. Please post all your bootlooped serials here so we can have a dedicated thread to lessen the confusion
505
506
510
No
602 and above will safe
Sent from my LG-H818 using XDA-Developers mobile app
[email protected] said:
No
602 and above will safe
Sent from my LG-H818 using XDA-Developers mobile app
Click to expand...
Click to collapse
So where is the source where you get that?
---------- Post added at 08:05 AM ---------- Previous post was at 08:04 AM ----------
TheMadScientist420 said:
No one can answer this. All of you that have had 510 serials please give feedback
Click to expand...
Click to collapse
I have 510 and its perfect not a single issue. since 9 months
TheMadScientist420 said:
No one can answer this. All of you that have had 510 serials please give feedback
Click to expand...
Click to collapse
Why? Nobody knows what serials are affected or the extent of the problem. Keep daily backups (as you should be doing anyway) and worry about it if it bootloops. Here's a hint - it probably wont.
[email protected] said:
No
602 and above will safe[/URL]
Click to expand...
Click to collapse
Source?
[email protected] said:
No
602 and above will safe
Click to expand...
Click to collapse
I don't believe this at all. 602 was basically the newest revision anyone could quote at the time that LG "Acknowledged" there was a fault.
There have been reports of 603 units with the problem somewhere. (On either Reddit or this forum, can't remember where)
Given the way that LG are handling warranty claims and not honouring repairs for boot looped devices which are rooted or bootloader unlocked.
I think its way more likely that LG have just realised that most devices seem to take around 6 to 9 months before they fail, its easy to cost manage the issue by swapping them all around with minimal repairs until all warranties have expired.
I doubt they are making any new G4's now that the G5 is out. They will be hoping everyone who has a failed device with no repair options will just upgrade to the G5.
Those of which move to other suppliers would be considered acceptable losses.
OllieD said:
I don't believe this at all. 602 was basically the newest revision anyone could quote at the time that LG "Acknowledged" there was a fault.
Click to expand...
Click to collapse
LG has never acknowledged anything.
No need when they already replace any faulty device under warranty. Can't get a warranty then look for another device that comes with one.
Given the way that LG are handling warranty claims and not honouring repairs for boot looped devices which are rooted or bootloader unlocked.
Click to expand...
Click to collapse
If its bootlooping how can they even tell whehter its rooted or bootlooped. I've read accounts where they've replaced motherboards and returned the device.
---------- Post added at 03:20 PM ---------- Previous post was at 03:19 PM ----------
TheMadScientist420 said:
No one can answer this. All of you that have had 510 serials please give feedback
Click to expand...
Click to collapse
I've got one, no problems.
Its dual sim and the number of people with dual sim i find complaining about boot loops is minuscule. Mostly the single sim lot. I'll take my chances.
Guess what, if mine goes south, i use warranty. If no warranty left, i'll buy another G4 with warranty at half the price i paid when it launched.
What am i going to do with those leather backs and cases otherwise
One Twelve said:
LG has never acknowledged anything.
No need when they already replace any faulty device under warranty. Can't get a warranty then look for another device that comes with one.
If its bootlooping how can they even tell whehter its rooted or bootlooped. I've read accounts where they've replaced motherboards and returned the device.
Click to expand...
Click to collapse
The never officially acknowledged anything hence the quotes.
They unofficially confirmed to android authority that there was a problem here:
http://www.androidauthority.com/lg-admits-g4-bootloop-problem-hardware-fault-669603/
Unlocking the device requires submitting the IMEI/DeviceID to LG which they can use as a warranty blacklist.
AFAIK an unlocked device advertises its unlocked status on the bootloader which is visible before the boot-loop occurs.
LG have a root checking service called RCT which logs the date and time of any root related files/binaries to the /persist partition and I believe it also sets a flag in an RCT partition.
It builds a log file of which exact root elements it has seen eg su binaries/ busybox binaries forbidden file extensions and the date/time it detected the latest one of these elements.
Simply enter the hidden menu and find the RCT option to see your devices status.
LG can simply disable the faulty cores on a boot-looping device and check any/all of these.
The best way to hide root that I have read on here is to fry the motherboard by applying 24v to the battery contacts. If LG did refuse to warranty though you have absolutely no chance of recovering from that.
OllieD said:
The best way to hide root that I have read on here is to fry the motherboard by applying 24v to the battery contacts.
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Is there no way for them to detect this ?
One Twelve said:
Is there no way for them to detect this ?
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Nothing is undetectable.... The post I read this idea from suggested that this forced the device into the Qualcomm recovery mode (most likely the flash chip can not handle the 24v but the lower level hardware can).
Given that the source of the problem is a faulty solder connection to the flash chip. this advances the problem past the faulty connection stage to the completely disconnected/shorted flash memory stage.
If they cannot boot/read the flash memory chip at all they have no way to prove you rooted. providing you didn't unlock your bootloader.
Obviously if you push it too much, physical damage like burn marks would be a giveaway of foul play.
I read one user had been denied warranty due to oxidation on the mainboard... given the faulty soldering and thermal issues this could cause oxidation/residue on the mainboard.
Another user was refused warranty because a warranty sticker was not present on one of the screws of his device. (This concerns me because my device has no such visible stickers)
I personally have a 506 device tied to a 24month upgrade contract that I started in Feb, I usually bootloader unlock and root within hours of unboxing but read about this issue first and have kept my device stock.
I'm hoping I do not get a boot-loop but think its a matter of when rather than if.
OllieD said:
If they cannot boot/read the flash memory chip at all they have no way to prove you rooted. providing you didn't unlock your bootloader.
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If you're not on a euro G4 BL unlock isn't possible to begin with.
Obviously if you push it too much, physical damage like burn marks would be a giveaway of foul play.
I read one user had been denied warranty due to oxidation on the mainboard... given the faulty soldering and thermal issues this could cause oxidation/residue on the mainboard.
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Right, this is what i was hinting at. You have to be desperate to try something like this which could end up forfeiting everything.
Another user was refused warranty because a warranty sticker was not present on one of the screws of his device. (This concerns me because my device has no such visible stickers)
I personally have a 506 device tied to a 24month upgrade contract that I started in Feb, I usually bootloader unlock and root within hours of unboxing but read about this issue first and have kept my device stock.
I'm hoping I do not get a boot-loop but think its a matter of when rather than if.
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if you're on a contract then you're covered for the 24 months. Nothing to worry about.
yes there is no root. That unfortunately is the situation we are in, every brand has some unnecessary drawback or other.
Well unfort i got a sprint varient but no longer with sprint. Im sure lg wont fix mine if it did happen. I cracked my digitizer about 2 days ago so now the phone has its first sign of damage. And knowing lgs good for nothin high and mighty butts theyll tell me thats what did the boot loop. And for them hoping ill upgrade yea rite never again. Ive been using my old internation edition note 1. Just because its rooted and custom recovery. Id rather go old skool than deal with lg any more.
Plus i thermal paste every device ive owned back since my og evo 4g. So theyll know ive been in mine.
Also as for the waranty sticker mine didnt have one either
Just saw on the russian 4pda, 510 failed with bootloop as well
http://4pda.ru/forum/index.php?s=&showtopic=670897&view=findpost&p=49696004
undef1ned said:
Just saw on the russian 4pda, 510 failed with bootloop as well
http://4pda.ru/forum/index.php?s=&showtopic=670897&view=findpost&p=49696004
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Have been wondering about the Russians as they have dual sim as well.
Do they have any poll to see which Russian devices had boot loop problems by serial#
One Twelve said:
Have been wondering about the Russians as they have dual sim as well.
Do they have any poll to see which Russian devices had boot loop problems by serial#
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The poll was there, but was removed 2 weeks ago, possibly new one will be back. Some ppl participated and answered that they don't have a bootloop, but later they had to change their vote and that was not possible... I don't remember the numbers, but the problem is also available on H818, many people go to the Service with it
BTW, in Russia / Ukraine only 1 year of warranty, so it's going to be interesting soon Mine was bought in Poland, bootlooped, now in service
undef1ned said:
The poll was there, but was removed 2 weeks ago, possibly new one will be back. Some ppl participated and answered that they don't have a bootloop, but later they had to change their vote and that was not possible... I don't remember the numbers, but the problem is also available on H818, many people go to the Service with it
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It will be interesting if it starts again. I wonder why they removed it. Should have left it as is.
From the poll here, the ratio of devices with bootloop is highest with 505, fewer with 506 then keeps getting lower as the months go on. Yes there are some that have a problem but we don't know how many don't have a problem. They are quietly happy
BTW, in Russia / Ukraine only 1 year of warranty, so it's going to be interesting soon
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1 year warranty in India too. 30k G4's imported. Number of Indians who complain about bootloop on xda ? can't find any. Why.
There have been other issues with earlier models, screen problems. One guy had the phone die. he said not bootloop.
Hong kong is another and Indonesia but again they say like you many, there is some noise for a month then it goes quiet.
But the single sim thread it never goes quiet.
Mine was bought in Poland, bootlooped, now in service
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yes i noticed it was a 506.
As time goes on ill try to add all confirmed bootloop serials in post 1
undef1ned said:
Just saw on the russian 4pda, 510 failed with bootloop as well
http://4pda.ru/forum/index.php?s=&showtopic=670897&view=findpost&p=49696004
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With the help of google translate did a search on the LG section for the word 'butlup' (short for butlupnikov ) in cyrillic and found about 24 reports.
There is no pattern, only half of those 24 mention the serial#. Some earlier serials 505, 506, 507and some more recent ones 510, 601etc. The impression you would get is any number can bootloop which isn't what we found here.
Agree with what sergei says here.
In general, a matter of luck, like in any other phone. There is more panic, which somehow affects people. I, too, this fact forced to think about the choice of an alternative, but I did not find one, considering the price and characteristics. A camera for me is probably the most important point. None of the phone for the same price no camera, even close similar to G4 camera. The only option may be a Galaxy S7 / S7Edge. But twice the cost (comparing with G4 price) immediately makes to abandon its purchase.
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