Screen cracked for no reason? - Nexus 5X Q&A, Help & Troubleshooting

Hi, I've just got a 5x. First day out and about and I've been treating it with the utmost care and just got home to spot a fine crack across the screen.
I've no idea what could have caused this.
Has anyone else experienced this?
Advice please

Adamwhitewater said:
Hi, I've just got a 5x. First day out and about and I've been treating it with the utmost care and just got home to spot a fine crack across the screen.
I've no idea what could have caused this.
Has anyone else experienced this?
Advice please
Click to expand...
Click to collapse
Picture?
Definitely first time I've heard of that.
Sent from my Nexus 5X using Tapatalk

Where was the destination you bought it from? Be careful of bidding sites and others where they can keep their products in poor condition. If you have a warranty or want a refund you can check with your insurance.
Send from my Nexus 5X using Tapatalk

Nexus 5x screen cracked as well.
I recently discovered that my phone has a small hairline crack spanning from one side of the screen to the other. It begins between the lock screen button and volume rocker and ends about 2/3 of the way down on the left side of the screen. Not quite sure what could have caused it.

Are we sure that these aren't deep scratches? The 5X only has gorilla glass 3.

Related

Hairline Cracks

Hey guys,
I know this issue was brought up before that it is a known issue, however I have not seen many people talk about it. I bought my SGS2 in the first week it came out and loved it. I thought there was a tiny tiny eyelash hair under my zagg invisible shield from just a accident in the install. It was about 0.5 mm. Then, over the next three weeks it grew until it became a crack from the top of the phone all the way to the side of the phone. It was clearly a bad LCD as it stopped at the black part on both top and side and was not anything on the surface.
I had them swap it out and replace it and they said it was a very small percentage of people affected. I asked for a different build date but they still had their original shipment.
Then, I notice today that in the bottom corner of my phone there is another eyelash size hair. I have about a week left on my new 30 day period to swap it, and am wondering, has anyone else had these issues? Should I swap and try to get a newer build date again? I'm afraid it will grow into a large one again. I'm really concerned that I happened to get TWO with this problem...
Am I the only one having this issue? It is crazy I've gotten two of these in a row
Could be a defective shipment. It happens sometimes. Just a bad batch.
Sent from my SGH-T989 using xda premium
can you post a picture?
AznDud333 said:
can you post a picture?
Click to expand...
Click to collapse
Sadly the only camera I have is on my phone haha. And I am traveling so I don't have easy access otherwise. I'll try to borrow someone else's camera phone at the office. The crazy one is when I bought this phone, I bought 2 others with it (for Mom and Dad early christmas gifts) and theirs seem fine but both of mine managed to be messed up.
Could it be a dock issue? ?
T989 Galaxy S2! !
a4 moda said:
Could it be a dock issue? ?
T989 Galaxy S2! !
Click to expand...
Click to collapse
Don't use a dock. Also the issue is a bad LCD. I know that is the issue, it happened before where it was a small eyelash looking crack and slowly turned into a big one. It was acknowledged in this thread:
http://forum.xda-developers.com/showthread.php?t=1306904
I just was curious if anyone else has gotten these bad ones?
Nope, bought mine the day it came out and still have it. No blemishes or cracks
Me too, brand new. I got it the day it came out. Pristine condition still. I've dropped it more than a few times too.
T989 Galaxy S2! !
anyone claiming those cracks can please post photos to share, so we all can see what you are talking about
AFAIK there's no crack on the first batch
Use mirrors to take a pic
Sent from my SGH-T989 using xda premium

Screen glass coming off?

I recently realized that the glass on the screen is coming off slightly from the top left corner. I never drooped the phone it never got a hit no nothing.
Any one noticed something similar ?
Sent from my Galaxy Nexus
b1ck132 said:
I recently realized that the glass on the screen is coming off slightly from the top left corner. I never drooped the phone it never got a hit no nothing.
Any one noticed something similar ?
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
Can you get a picture?
Well I tried but its quite hard.
The glass is supposed to be onside the chassis and well it is for the 70% of the phone.
But half of the right side and especially the right top corner, you can feel it is off by a bit, and when you press slightly it goes in where its supposed to but doesnt stay there.
It is as if the adhesive of the glass isnt holding on the corner any more.
Sent from my Galaxy Nexus
b1ck132 said:
Well I tried but its quite hard.
The glass is supposed to be onside the chassis and well it is for the 70% of the phone.
But half of the right side and especially the right top corner, you can feel it is off by a bit, and when you press slightly it goes in where its supposed to but doesnt stay there.
It is as if the adhesive of the glass isnt holding on the corner any more.
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
I would bring that back to where you bought it, fire it across the counter and request a new one! It's obviously a faulty built one.
jd1001 said:
I would bring that back to where you bought it, fire it across the counter and request a new one! It's obviously a faulty built one.
Click to expand...
Click to collapse
This^^^
Take it back and get new phone.
jd1001 said:
I would bring that back to where you bought it, fire it across the counter and request a new one! It's obviously a faulty built one.
Click to expand...
Click to collapse
Here's your sign
TNS201 said:
This^^^
Take it back and get new phone.
Click to expand...
Click to collapse
This.
Who started THIS vile trend of replying with "This." Is it cool or something? I dunno, just figured I'd try it out. Will report back on my findings.
Been more than a month that i bought it.
And can't demand an exchange, got a friend buy it in UK and bring it over here. No way to take it back to UK for a while.
Was just wondering if it happened to someone else, or if someone had any recommendations about what ppssibly could cause this or how i could possibly fix it.
It's been perfectly normal for weeks ;(
Sent from my Galaxy Nexus
b1ck132 said:
Been more than a month that i bought it.
And can't demand an exchange, got a friend buy it in UK and bring it over here. No way to take it back to UK for a while.
Was just wondering if it happened to someone else, or if someone had any recommendations about what ppssibly could cause this or how i could possibly fix it.
It's been perfectly normal for weeks ;(
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
Are you positive it didn't get exposure to excessive pressure? That is the only logical way the glass would start to "pop" out! It's a strange one, never heard anything on these forums that is similar.
Yeah I am pretty positive, I baby my phones, my nexus one is still without a scratch.
That is why I felt the need to create a topic, since I never heard of something similar on any of the phones I owned/followed.
Sent from my Galaxy Nexus
the bottom left of my phone started making a weird clicking noise every time I squeezed it, then I looked at it and the glass was coming off just a tad, I went back to the store and 5 of them that came out were doing the same thing, try your self, squeeze the bottom left of your phone.
b1ck132 said:
I recently realized that the glass on the screen is coming off slightly from the top left corner. I never drooped the phone it never got a hit no nothing.
Any one noticed something similar ?
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
was your GN made it china by any chance?
It should have a 1 year warranty against manufacturing defect. If there are no marks on it from a drop, they should replace that no questions asked. If the retailer wont take it, call Samsung.
Are you sure you don't mean the bottom right?
That corner actually is a tad higher than the other corners.
Nope my issue is on top left.
The international warranty doesnt include exchanges. If there is a manufacturing defect then the device should be sent to the country that it is bought in.
At least that is what the warranty card in tge box says.
Sent from my Galaxy Nexus
Hi,
I had similar issue but located in the bottom-right corner of the phone. What I did was a bit risky but I just pressed the glass into the chassis a few times and it went in place. After this it looked perfect. Of course I can't guarantee the result, this is how I made it, of course this is not a professional way to repair things like that .
This is another time I have to write that something wrong is happening with Samsung's quality control. Quantity over quality, definitely. This is not an isolated case, I have read other posts where people were complaining about this, out-of-center camera sensor placement, clicks from the speaker, bad screen etc, not to mention the famous volume rocker bug. When you buy a phone for $700 you at least demand no obvious, visible defects.
I'm also having this issue on my phone, except that the screen is coming off on the left bottom part of the phone.
This was a replacement phone for the first one that was exchanged as DOA because of screen discoloration.
Went to the shop today and the sales rep was giving me attitude ("are you sure it isn't supposed to be like that?") and told me to return on Monday when the manager was there. Have to say I'm not really feeling the charm of Nexus at this point anymore. The iPhone might be fragile and limited, but at least the production quality is top notch...
Cmmts said:
I'm also having this issue on my phone, except that the screen is coming off on the left bottom part of the phone.
This was a replacement phone for the first one that was exchanged as DOA because of screen discoloration.
Went to the shop today and the sales rep was giving me attitude ("are you sure it isn't supposed to be like that?") and told me to return on Monday when the manager was there. Have to say I'm not really feeling the charm of Nexus at this point anymore. The iPhone might be fragile and limited, but at least the production quality is top notch...
Click to expand...
Click to collapse
Have you ever gone to any iphone forums and read problems iphone users have with hardware or software? Stuff happens with anything electronic that is mass produced. Every now and then you will have something that is not like it should be.
Let's not turn this into an iPhone vs Android battle =p
Each phone is graeat, for the ones that love them, each have flaws each have great parts.
Anyways, it appears that this is not an uncommon problem, and I think it is unlikely it will be causing much of a problem in the long term.
I'm pretty positive that the problem is caused by the adhesive holding the glass, not powerful enough, or not put enough at certain areas to hold on to it after a while.
It's not like, it's making the phone unfunctional or anything. I was wondering if it was only me having the problem, and appears not.
This is the 3rd Nexus phone Google had a say in, and all 3 had huge flaws somehow, which is tragic. Maybe G, should be more careful with choosing it's partners =)
wonshikee said:
Are you sure you don't mean the bottom right?
That corner actually is a tad higher than the other corners.
Click to expand...
Click to collapse
Is that how its supposed to be ? My bottom right corner is higher than the benzel, all other corners are a hair below(if looking at in portrait). Being 4 days old planning on going to store to get replacement, seems this would affect a screen protector that i havent installed yet..

HTC One x screen shattered

Hi Guys,
First post post and its a sad one.
Word of warning to some of you guys with the one x.
I had some major screen issues when i first got my device (preordered) and i spoke to htc about the issues i was having flickering, green lines, touch issues and all the heat that the phone was generating.
I was in the cinema the other night and was texting during the copious and irrelevant adverts that accompany any film and i turned to speak to my friend and when i pressed the unlock button i discovered my screen had shattered.
I dont know wether this was a one off manufacturing error or wether it was related to the issues i was having before but a word of warning as i dont want it happening to someone else as it has taken me a while to get a new phone issued. Mine will be going to HTC for investigation no doubt. Thankfully my retailer was reasonable in the end, and when they found out i had already reported a screen fault to HTC the imediately offered a swap out.
Its not a shatter from any particular point, it just seemed to shatter from the middle out.
Before anyone comments saying you must have pressed too hard, i use my fingers for pointing and touching and dont yell "by the power of greyskull" before using my phone.
So if you are still having banding, or non responsive screen issues of anykind be careful. I hope this is a one off, but if it hapens to someone else at least you know your not the only one.
Pressure from the pocket maybe. Ive worked in the mobile industry for 8 years and have never known a screen to pop so to speak. Very strange. Could be an assembly issue with the glass slightly over sized but would still need a knock to set it off.
Sent from my HTC One X using Tapatalk 2
maybe he dropped it and wants to believe he didn't
another cracked screen
My screen cracked when I performed a rather bad magic trick by putting my phone in my front pocket and when I took it out the screen was cracked. To say I was disappointed would be a bit of a understatement.
On contacting HTC they now say that as I unlocked the boot loader not only do I have to pay for a new screen ( I would argue any phone that cant be put in a pocket of your trousers with out cracking is not fit for purpose ) but worse as I had unlocked the bootloader that I would have to pay for a new mother board as well.
I would understand having to pay for a new screen but having to pay for a new motherboard and screen does not sit well with me. If they had said that I would have pay for the screen and done nothing else on the phone and that I would have had no warranty I would have been ok with that
mox: thankyou for implying im deluded, i will take your kind words onboard
I didnt actually put my phone back in my pocket, i have never dropped it and had a full case on it from the word go. I cant see how or why this would happen and would hope its a one off an the build quality seems good and after the updates the phone works really well.
Im hoping this was a one in a million situation that wont occur for anyone else, but i thought just in case, HTC couldnt deny it had happened before.
Was the phone extremely hot or anything? Seems strange it would just shatter sitting in your pocket?
BearGryllsOwnsU said:
Was the phone extremely hot or anything? Seems strange it would just shatter sitting in your pocket?
Click to expand...
Click to collapse
It wasnt in my pocket, i sent a text, talked to my friend and when i looked back the screen was cracked, i hadnt put it down, put it in m pocket or moved it in the slightest.
BearGryllsOwnsU said:
Was the phone extremely hot or anything? Seems strange it would just shatter sitting in your pocket?
Click to expand...
Click to collapse
That's the thing tho, it was in his hand not even his pocket!! It's like spontaneous human combustion but on a phone screen
Sent from my HTC One X using xda premium
So I'm not the only one then who takes my air pistol into cinemas to shoot at the phones that annoy the hell out of me when they should be TURNED OFF!
I've tried doing the same when im flying to people who never listen when the pilot tells you to refrain from using electronic devices, I just can't get it through customs!
It's much more likely that you applied too much pressure on the screen by accidentally pressing it against the arm rest or something else nearby while you were distracted.
Ockham's razor, the glass isn't under any load stress so it's impossible for it to suddenly fracture. And if it did, you would have heard a loud cracking noise. Pressure must have been applied. Either that or you dropped it and now you're trolling. Sorry, but I really find it difficult to believe in spontaneous shattering of a phone's screen...
jonathanyong said:
It's much more likely that you applied too much pressure on the screen by accidentally pressing it against the arm rest or something else nearby while you were distracted.
Ockham's razor, the glass isn't under any load stress so it's impossible for it to suddenly fracture. And if it did, you would have heard a loud cracking noise. Pressure must have been applied. Either that or you dropped it and now you're trolling. Sorry, but I really find it difficult to believe in spontaneous shattering of a phone's screen...
Click to expand...
Click to collapse
Im not trolling, just saying what happened. Thats all. Im not trying to get you guys to believe or disbelive me. Thats what happened to me. Im hoping to get something back from htc when they get it back
Gorilla Glass looking good, hahahaha
If it took a lot of pressure to shatter a demo glass of Gorilla Glass on a board, then either you put way too much pressure, or way too much heat damaged the glass causing it to shatter.
http://www.youtube.com/watch?v=Cbob1eo-72c
I'm sure there's a lot of people who won't believe this story. They key, however, to communicating online is this. Apply these simple rules before you post and you'll be doing very well.
1) does what I'm about to say need to be said (does it benefit anyone)?
2) does it need to be said right now?
3) does is need to be said by me?
If the answer to any of these is "no" then probably best not to say it at all.
If someone says something you don't believe to be true but it is not hurting anyone I would generally suggest letting it go. just my twopen'th.
farnsbarns said:
I'm sure there's a lot of people who won't believe this story. They key, however, to communicating online is this. Apply these simple rules before you post and you'll be doing very well.
1) does what I'm about to say need to be said (does it benefit anyone)?
2) does it need to be said right now?
3) does is need to be said by me?
If the answer to any of these is "no" then probably best not to say it at all.
If someone says something you don't believe to be true but it is not hurting anyone I would generally suggest letting it go. just my twopen'th.
"LOL"ing
Click to expand...
Click to collapse
I scratched the shot out of my phone other day
My question is does the one x have a screen protector on it
Sent from my HTC One X using xda premium
It doesn't really matter if the screen has a screen protector on it or not. If someone took a baseball bat and smashed your screen, with or with no screen protector, it will still shatter.
nicholaschum said:
It doesn't really matter if the screen has a screen protector on it or not. If someone took a baseball bat and smashed your screen, with or with no screen protector, it will still shatter.
Click to expand...
Click to collapse
Yea but am saying i scratched my one x and want to know if it has one on so o can take it off
U get me now
Sent from my LT15i using xda premium
There is no screen protector pre-installed as far as I can tell from looking at my device.
festa20 said:
Yea but am saying i scratched my one x and want to know if it has one on so o can take it off
U get me now
Sent from my LT15i using xda premium
Click to expand...
Click to collapse
There is a screen protector on if you had put it on. Asking is if your phone has screen protector is... strange.
Sent from my HTC One X using xda premium
festa20 said:
Yea but am saying i scratched my one x and want to know if it has one on so o can take it off
U get me now
Sent from my LT15i using xda premium
Click to expand...
Click to collapse
If you meant you scratched your screen without knowing for a fact you placed a screen protector on it yourself AFTER taking off the "I'm the ONE you've been waiting for" sticker, then no, you don't have a screen protector.
Easiest way to check is to get a piece of tape, tape it on the screen and peel.

After Repair Issues

Hi, I cracked the screen on my Nexus 7 (2013) and I replaced the LCD+digitizer. Now I have a big dead spot in the middle of the screen and it cuts out when I drag my finger across the screen.
Any help would be much appreciated!
Apollo_Starkiller said:
Hi, I cracked the screen on my Nexus 7 (2013) and I replaced the LCD+digitizer. Now I have a big dead spot in the middle of the screen and it cuts out when I drag my finger across the screen.
Any help would be much appreciated!
Click to expand...
Click to collapse
This issue has come up enough times. Look for instance at THIS thread. There are so many possibilities as to why, it's impractical to generalize. In your case,however, I highly suspect the digitizer itself. But it depends on whether you replaced the combo, or the lcd and digitizer individually. While it's too late to mention it, you should've tested the thing before sticking it to the bezel. Some vendors would nevertheless consider a replacement if you can send it back to them. Good luck.

Screen clicking when pushed

Just received my replacement tablet and it has the same problem. When holding in landscape mode (power button on top left), you can hear a click on the lower left potion of the screen. Anyone else have this problem?
You mean when you push on the screen harder than you're supposed to?
Sent from my Pixel C using Tapatalk
superchilpil said:
You mean when you push on the screen harder than you're supposed to?
Sent from my Pixel C using Tapatalk
Click to expand...
Click to collapse
Yes, i was applying a screen protector i had lying around and as i was pushing air bubbles out i could feel and hear a loud click. I let google know and they sent me a new one which has the same problem, just not as pronounced.
I have the same exact problem. I have never pushed 'hard' on my screen. I have a replacement coming, also. I'll post a follow up.
Edit: To elaborate on how much force it took to generate this issue. I picked it up with my left hand in landscape mode and I heard it. That small amount of pressure.
Honestly I don't understand why this amounts to getting a replacement?
It's just a click, does it make the device unusable? No.
Sent from my iPhone using Tapatalk
superchilpil said:
Honestly I don't understand why this amounts to getting a replacement?
It's just a click, does it make the device unusable? No.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
You seem quite the negative Nancy, here. Telling people that they're pushing too hard, then telling questioning getting an issue resolved. Is it unheard of that someone get device without any issues, even IF it's cosmetic. Never mind that it might be something that could cause issues later when not within warranty. In my case, I contacted support, simply to determine if it was normal/expected. They processed my RMA immediately, I hadn't even gotten to asking for one. Chill out.
superchilpil said:
Honestly I don't understand why this amounts to getting a replacement?
It's just a click, does it make the device unusable? No.
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
Because there screen is physically popping in and out. No need to be a strong fanboy but even my moto e is built better and i would expect a jesus device called pixel will have higher quality specs. I received my replacement and its still present though not as strong. I believe this is a manufacturing issue and others will soon notice.
egarff said:
You seem quite the negative Nancy, here. Telling people that they're pushing too hard, then telling questioning getting an issue resolved. Is it unheard of that someone get device without any issues, even IF it's cosmetic. Never mind that it might be something that could cause issues later when not within warranty. In my case, I contacted support, simply to determine if it was normal/expected. They processed my RMA immediately, I hadn't even gotten to asking for one. Chill out.
Click to expand...
Click to collapse
People here are invested in the device, not only financially but emotionally, as this person clearly is. Saying something is defective with the device is like saying something is defective with them. In this case, both points may be correct.
superchilpil said:
Sent from my iPhone using Tapatalk
Click to expand...
Click to collapse
I think I've just fed a troll. iPhone.
Same problem, but google seem a bit clingy to send me a replacement, I am in UK. I've heard UK support is pretty bad compared to US.
I have the same problem. I also noticed that the gap between the metal edges and the glass is wide in certain spots, and I can see right down the gap. When I push down on the screen, I can see a little bit of discoloration occur due to pressure from behind the screen. The discoloring is on the lower left side of the screen (when tablet is held sideways). I'm afraid it's bumping into a component or something.
My screen makes a clicking noise when pushing it on the left half. I really dont mind this issue.
No discoloration of the screen btw.
Enviado desde mi Pixel C mediante Tapatalk
Maybe it's an strange question. Did you try smelling near the tablet when you did this? I try it and a strong smell like glue or some cleaning product comes out from the tablet. Hopefully I'm not crazy and is not hazardous. Please try it. Thanks!!
Enviado desde mi Pixel C mediante Tapatalk
I just recieved my Pixel C today and I've got quite a large amount of creaking, clicking and sticking sounds in the bottom left hand quadrant of the device when held in landscape mode and it heads towards the middle of the screen.
There seems to be quite a bit of room between the screen and the rest of the device even when pressing lightly on the screen. It's almost like the screen isn't adhered properly somewhere and there's a gap causing the screen to creak and pop.
The screen also goes weird like its pressing on a component in this bottom left hand corner.
None of the other parts of the screen exhibit this behaviour.
I requested a call back from google and the rep acknowledged the issue and said it was normal and pointed me to a YouTube video with a slight popping sound which sounded very minor compared to mine.
The YouTube video I was directed to was this one https://youtu.be/k7aH00QRq5A
I was surprised I had to push to get a replacement and it was only when I made the creaking and popping sounds over the phone the rep knew my device had a real problem.
Coming from a Nexus 7 2013 I expected much more than this with the Pixel C.
Anyway I've now got to go through the whole rma process and organise a courier to pick up the defective Pixel C.
I have to say that I'll be returning the replacement Pixel C if it exhibits the same problem which is a real shame as I was quite excited about this device.
I fixed it by repeatedly clicking like 30 times. It finally got stuck. Lol
Maybe it has something to do with the glue used.
As Hazzo31 mentions above I too smelt a chemical citrus type smell coming from the Pixel when I received it.
Anyway my RMA is in progress so we'll see how the next one goes.
Same clicking issue for me.
French support arguing that it is normal, not a problem, the tablet is working fine, no exchange possible.
I'm returning the tablet and i'll have to wait for 10 days to get the refund...
I find it unbelievable :
This is the most expensive android tablet. An high-end flag-ship device, designed & built & sold by Google.
Yes, the device is usable, but how can I be sure that the screen or the touch panel will not break in 13 months?

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