Hairline Cracks - T-Mobile Samsung Galaxy S II SGH-T989

Hey guys,
I know this issue was brought up before that it is a known issue, however I have not seen many people talk about it. I bought my SGS2 in the first week it came out and loved it. I thought there was a tiny tiny eyelash hair under my zagg invisible shield from just a accident in the install. It was about 0.5 mm. Then, over the next three weeks it grew until it became a crack from the top of the phone all the way to the side of the phone. It was clearly a bad LCD as it stopped at the black part on both top and side and was not anything on the surface.
I had them swap it out and replace it and they said it was a very small percentage of people affected. I asked for a different build date but they still had their original shipment.
Then, I notice today that in the bottom corner of my phone there is another eyelash size hair. I have about a week left on my new 30 day period to swap it, and am wondering, has anyone else had these issues? Should I swap and try to get a newer build date again? I'm afraid it will grow into a large one again. I'm really concerned that I happened to get TWO with this problem...

Am I the only one having this issue? It is crazy I've gotten two of these in a row

Could be a defective shipment. It happens sometimes. Just a bad batch.
Sent from my SGH-T989 using xda premium

can you post a picture?

AznDud333 said:
can you post a picture?
Click to expand...
Click to collapse
Sadly the only camera I have is on my phone haha. And I am traveling so I don't have easy access otherwise. I'll try to borrow someone else's camera phone at the office. The crazy one is when I bought this phone, I bought 2 others with it (for Mom and Dad early christmas gifts) and theirs seem fine but both of mine managed to be messed up.

Could it be a dock issue? ?
T989 Galaxy S2! !

a4 moda said:
Could it be a dock issue? ?
T989 Galaxy S2! !
Click to expand...
Click to collapse
Don't use a dock. Also the issue is a bad LCD. I know that is the issue, it happened before where it was a small eyelash looking crack and slowly turned into a big one. It was acknowledged in this thread:
http://forum.xda-developers.com/showthread.php?t=1306904
I just was curious if anyone else has gotten these bad ones?

Nope, bought mine the day it came out and still have it. No blemishes or cracks

Me too, brand new. I got it the day it came out. Pristine condition still. I've dropped it more than a few times too.
T989 Galaxy S2! !

anyone claiming those cracks can please post photos to share, so we all can see what you are talking about
AFAIK there's no crack on the first batch

Use mirrors to take a pic
Sent from my SGH-T989 using xda premium

Related

Screen cracked already.. :-(

got my phone on the day it came out. loving my SGS2, had my phone in my pocket , took it out to text and i see a hairline crack on the top of the screen. i dont know what the hell happened but my screen is cracked. i do have insurance but since i just got the phone can i return to tmobile and get a new 1 .some1 any1 help on what i can do.
yeah you should be able to just return it if you just got it...
sorry for my ignorance but does the gs2 have gorilla glass?
i have no idea. i doubt it because my phone was in my pocket jus like i always carry my htc sensation and that never happened.i dont think gorilla glass would crack that easy
wow! Lucky you have ins on the phone. Must have been a faulty screen.
Life happens. Did tmo swap it out?
Sent from my SGH-T989 using xda premium
You can't return a damaged phone. You'll have to go through insurance to exchange it and pay the deductible.. you might get them to sympathize if it has NO other damage but I'd doubt it.
tq745 said:
yeah you should be able to just return it if you just got it...
sorry for my ignorance but does the gs2 have gorilla glass?
Click to expand...
Click to collapse
GSM arena seems to think so:
http://www.gsmarena.com/samsung_galaxy_s_ii_t_mobile-4129.php
I'm not 100% sure though.
I've seen specs in numerous places that state we have gorilla glass. It feels like gorilla glass, I just came from a defy.
I've dropped my defy from 5 feet and it has sustained zero damage to the screen. I've also seen a defy slide off a lap at 3 feet and shatter.
Every piece of glass has its sweet spot. I'm sorry about your screen. It's unlikely that they'll replace it, you'll probably have to use insurance already.
Good luck!
Sent from my SGH-T989 using XDA App
bighulk666 said:
wow! Lucky you have ins on the phone. Must have been a faulty screen.
Click to expand...
Click to collapse
i disagree
there are simply waaaaay to many simple ways to break the screen inside the pocket without one knowing.
it happened to me with many many different phones
since then i learned a screen protector is a must, and a hard case shell is a must
since i started that practice, i've not had another repeat of those broken screen incidents
Take a look to see if the LCD cracked our the gorilla glass. They're two separate pieces. Also if you purchased it at a corporate store it wouldn't hurt to take it in.
You can also try calling cust service and see what they suggest.
Sent from my SGH-T989 using XDA App
The phone is too big to go in your pocket ,cause when you sit down you are putting pressure on the thin phone and sometime the plastic flex a little will crack the glass. Not like HTC where they have metal in the back . Samsung Phones are allways built like toys.thats the reason why I don't like Samsuk.
makomek said:
The phone is too big to go in your pocket ,cause when you sit down you are putting pressure on the thin phone and sometime the plastic flex a little will crack the glass. Not like HTC where they have metal in the back . Samsung Phones are allways built like toys.thats the reason why I don't like Samsuk.
Click to expand...
Click to collapse
Maybe if you wear skinny Jeans, but that's on you if you do....
Sent from my HD2 using XDA App
Talked to a buddy that works for TMO corporate and he said there is a known problem on some builds of the gs2 where the LCD will have a hairline crack that will show up on it's own. In other words faulty LCD's straight from the factory. If you talk to customer care or a store they should switch it out under warranty. If they question you tell them to look in their internal system under "Known Issues" for the device. On another note he said that's the only major issue they have noted.
Check out this video comparing a drop test between the iPhone 4S vs Samsung Galaxy S2
http://www.youtube.com/watch?v=elKxgsrJFhw
imnothimm said:
Maybe if you wear skinny Jeans, but that's on you if you do....
Click to expand...
Click to collapse
^^^
f#[email protected] Epic
Well played sir, well played
::tears::
Malike25 said:
Talked to a buddy that works for TMO corporate and he said there is a known problem on some builds of the gs2 where the LCD will have a hairline crack that will show up on it's own. In other words faulty LCD's straight from the factory. If you talk to customer care or a store they should switch it out under warranty. If they question you tell them to look in their internal system under "Known Issues" for the device. On another note he said that's the only major issue they have noted.
Check out this video comparing a drop test between the iPhone 4S vs Samsung Galaxy S2
http://www.youtube.com/watch?v=elKxgsrJFhw
Click to expand...
Click to collapse
Sent From my Galaxy S II T-Mobile
Poser said:
^^^
f#[email protected] Epic
Well played sir, well played
Click to expand...
Click to collapse
I do what I can...
Besides, he's clearly here just here to troll.
HTC makes such great phones, just look at the sensation..... Oh wait..
What about the Amaze you ask?
I had the Amaze for two days, and in those two days it froze on me 6 times to where I had to pull the battery and got the unexpected shutdown do you want to notify HTC message.
Six f*****g times!
On top of that, the phone was Laggy as s**t when opening the application drawer or playing 720p videos off the SD.
I'm glad I came back to the SGS2! Otherwise, I never would have known what I'd be missing out on right now if I'd stuck with the Amaze instead of carefully selecting a new SGS2 with no defects.
Sent from my SGH-T989 using XDA App
"Six f***ing times!" PUAHHAHAHAHAHAHAHA! that made me laugh
imnothimm said:
I do what I can...
Besides, he's clearly here just here to troll.
HTC makes such great phones, just look at the sensation.....
I had the Amaze for two days, and in those two days it froze on me 6 times to where I had to pull the battery and got the unexpected shutdown do you want to notify HTC message.
Six f*****g times!
Sent from my SGH-T989 using XDA App
Click to expand...
Click to collapse
Sent From my Galaxy S II T-Mobile
Malike25 said:
Talked to a buddy that works for TMO corporate and he said there is a known problem on some builds of the gs2 where the LCD will have a hairline crack that will show up on it's own. In other words faulty LCD's straight from the factory. If you talk to customer care or a store they should switch it out under warranty. If they question you tell them to look in their internal system under "Known Issues" for the device. On another note he said that's the only major issue they have noted.
Check out this video comparing a drop test between the iPhone 4S vs Samsung Galaxy S2
http://www.youtube.com/watch?v=elKxgsrJFhw
Click to expand...
Click to collapse
Definitely a legit issue. To see if is still under warranty, you need to ensure the crack stops when the screen stops. That means the crack shouldn't be on the black glass area that shows the front camera and the sensors.
Sorry to bring this one up from the dead but I am researching an issue on the SAMSUNG Galaxy Nexus where out of nowhere, I have a hairline crack under the topsheet of glass but not affecting the actual display as when looking right at the phone (like I usually do), I don't see it.
For the record, I don't wear skinny jeans. (which are ridiculous for guys).
The crack starts up top about a 1/4 off the left edge and goes diagonally down to the right and is about 1/3 from the top. Sounds like others with the SGN have the same thing.
Is what I describe similar to this? Please see the pictures over here...
http://forum.xda-developers.com/showthread.php?p=21343823#post21343823
I'm sorry for your crack. I've had a previous Winmo phone in my pocket, and remember a wrench gently dropping in my lap. Screen shattered. Remember there is flex in your pocket as well.
Incidentally. Have a new Motorolla Cliq2 with T-Mobile wifi calling I'll trade anyone with a SGS2 or similar that is either bricked or screen cracked.
I want to start developing but don't want to use my phone.

Screen glass coming off?

I recently realized that the glass on the screen is coming off slightly from the top left corner. I never drooped the phone it never got a hit no nothing.
Any one noticed something similar ?
Sent from my Galaxy Nexus
b1ck132 said:
I recently realized that the glass on the screen is coming off slightly from the top left corner. I never drooped the phone it never got a hit no nothing.
Any one noticed something similar ?
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
Can you get a picture?
Well I tried but its quite hard.
The glass is supposed to be onside the chassis and well it is for the 70% of the phone.
But half of the right side and especially the right top corner, you can feel it is off by a bit, and when you press slightly it goes in where its supposed to but doesnt stay there.
It is as if the adhesive of the glass isnt holding on the corner any more.
Sent from my Galaxy Nexus
b1ck132 said:
Well I tried but its quite hard.
The glass is supposed to be onside the chassis and well it is for the 70% of the phone.
But half of the right side and especially the right top corner, you can feel it is off by a bit, and when you press slightly it goes in where its supposed to but doesnt stay there.
It is as if the adhesive of the glass isnt holding on the corner any more.
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
I would bring that back to where you bought it, fire it across the counter and request a new one! It's obviously a faulty built one.
jd1001 said:
I would bring that back to where you bought it, fire it across the counter and request a new one! It's obviously a faulty built one.
Click to expand...
Click to collapse
This^^^
Take it back and get new phone.
jd1001 said:
I would bring that back to where you bought it, fire it across the counter and request a new one! It's obviously a faulty built one.
Click to expand...
Click to collapse
Here's your sign
TNS201 said:
This^^^
Take it back and get new phone.
Click to expand...
Click to collapse
This.
Who started THIS vile trend of replying with "This." Is it cool or something? I dunno, just figured I'd try it out. Will report back on my findings.
Been more than a month that i bought it.
And can't demand an exchange, got a friend buy it in UK and bring it over here. No way to take it back to UK for a while.
Was just wondering if it happened to someone else, or if someone had any recommendations about what ppssibly could cause this or how i could possibly fix it.
It's been perfectly normal for weeks ;(
Sent from my Galaxy Nexus
b1ck132 said:
Been more than a month that i bought it.
And can't demand an exchange, got a friend buy it in UK and bring it over here. No way to take it back to UK for a while.
Was just wondering if it happened to someone else, or if someone had any recommendations about what ppssibly could cause this or how i could possibly fix it.
It's been perfectly normal for weeks ;(
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
Are you positive it didn't get exposure to excessive pressure? That is the only logical way the glass would start to "pop" out! It's a strange one, never heard anything on these forums that is similar.
Yeah I am pretty positive, I baby my phones, my nexus one is still without a scratch.
That is why I felt the need to create a topic, since I never heard of something similar on any of the phones I owned/followed.
Sent from my Galaxy Nexus
the bottom left of my phone started making a weird clicking noise every time I squeezed it, then I looked at it and the glass was coming off just a tad, I went back to the store and 5 of them that came out were doing the same thing, try your self, squeeze the bottom left of your phone.
b1ck132 said:
I recently realized that the glass on the screen is coming off slightly from the top left corner. I never drooped the phone it never got a hit no nothing.
Any one noticed something similar ?
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
was your GN made it china by any chance?
It should have a 1 year warranty against manufacturing defect. If there are no marks on it from a drop, they should replace that no questions asked. If the retailer wont take it, call Samsung.
Are you sure you don't mean the bottom right?
That corner actually is a tad higher than the other corners.
Nope my issue is on top left.
The international warranty doesnt include exchanges. If there is a manufacturing defect then the device should be sent to the country that it is bought in.
At least that is what the warranty card in tge box says.
Sent from my Galaxy Nexus
Hi,
I had similar issue but located in the bottom-right corner of the phone. What I did was a bit risky but I just pressed the glass into the chassis a few times and it went in place. After this it looked perfect. Of course I can't guarantee the result, this is how I made it, of course this is not a professional way to repair things like that .
This is another time I have to write that something wrong is happening with Samsung's quality control. Quantity over quality, definitely. This is not an isolated case, I have read other posts where people were complaining about this, out-of-center camera sensor placement, clicks from the speaker, bad screen etc, not to mention the famous volume rocker bug. When you buy a phone for $700 you at least demand no obvious, visible defects.
I'm also having this issue on my phone, except that the screen is coming off on the left bottom part of the phone.
This was a replacement phone for the first one that was exchanged as DOA because of screen discoloration.
Went to the shop today and the sales rep was giving me attitude ("are you sure it isn't supposed to be like that?") and told me to return on Monday when the manager was there. Have to say I'm not really feeling the charm of Nexus at this point anymore. The iPhone might be fragile and limited, but at least the production quality is top notch...
Cmmts said:
I'm also having this issue on my phone, except that the screen is coming off on the left bottom part of the phone.
This was a replacement phone for the first one that was exchanged as DOA because of screen discoloration.
Went to the shop today and the sales rep was giving me attitude ("are you sure it isn't supposed to be like that?") and told me to return on Monday when the manager was there. Have to say I'm not really feeling the charm of Nexus at this point anymore. The iPhone might be fragile and limited, but at least the production quality is top notch...
Click to expand...
Click to collapse
Have you ever gone to any iphone forums and read problems iphone users have with hardware or software? Stuff happens with anything electronic that is mass produced. Every now and then you will have something that is not like it should be.
Let's not turn this into an iPhone vs Android battle =p
Each phone is graeat, for the ones that love them, each have flaws each have great parts.
Anyways, it appears that this is not an uncommon problem, and I think it is unlikely it will be causing much of a problem in the long term.
I'm pretty positive that the problem is caused by the adhesive holding the glass, not powerful enough, or not put enough at certain areas to hold on to it after a while.
It's not like, it's making the phone unfunctional or anything. I was wondering if it was only me having the problem, and appears not.
This is the 3rd Nexus phone Google had a say in, and all 3 had huge flaws somehow, which is tragic. Maybe G, should be more careful with choosing it's partners =)
wonshikee said:
Are you sure you don't mean the bottom right?
That corner actually is a tad higher than the other corners.
Click to expand...
Click to collapse
Is that how its supposed to be ? My bottom right corner is higher than the benzel, all other corners are a hair below(if looking at in portrait). Being 4 days old planning on going to store to get replacement, seems this would affect a screen protector that i havent installed yet..

Case mate barely there

http://www.amazon.com/gp/aw/d/B0060LHAAG/ref=redir_mdp_mobile
Its on sale for like 20 dollars theres three left if anyone is interested
i just got this case. i can post pictures if anyone wants
Rhung said:
i just got this case. i can post pictures if anyone wants
Click to expand...
Click to collapse
Please do!
hmm that's a little to much for a thin case like That.tpu should be fine.
But i'm in for more pictures
Sent from my SPH-D710 using Tapatalk
some quick pictures that i took. let me know if there are any specific pictures you want.
the last two are pictures with and without the case. the sides of the case do come above the screen a little bit so that if you place the phone face down the screen isnt touching the surface. i used a tpu case before which i liked but i personally prefer the feeling of this case.
WARNING!!!
So for what it is worth... I bought one when they first came out, and I liked it but didn't use it a lot because it is on the slippery side... Well anyway I started to use it the other week and noticed that a crack has developed from what I assume was my removing the case a number of times. I never dropped my phone (well at least with this case) so it wasn't that.
Now it has been like 4+ months since I bought it and I can't even get a replacement. The warrant is only good for 90 days.
You have been warned.
Thats a common issue with cases like this in my experience :/
yeah I got this case and literally the first time I put it on it cracked right where the volume rockers are, it is a very thin piece of plastic there. So, if you get this phone be careful.
poqeteer said:
So for what it is worth... I bought one when they first came out, and I liked it but didn't use it a lot because it is on the slippery side... Well anyway I started to use it the other week and noticed that a crack has developed from what I assume was my removing the case a number of times. I never dropped my phone (well at least with this case) so it wasn't that.
Now it has been like 4+ months since I bought it and I can't even get a replacement. The warrant is only good for 90 days.
You have been warned.
Click to expand...
Click to collapse
That's crazy, I too just noticed a cracked forming on mine on the upper left corner. I never dropped mine either, but I think it may be from me removing the phone in and out of the case when my phone would freeze between flashing different roms.
The crack is so far cosmetic and would probably get a replacement too, but I can't find my receipt. I might just go back to just Ghost Armor all around if I can't find anything.
haha, next time just hold power
Subiegsr said:
That's crazy, I too just noticed a cracked forming on mine on the upper left corner. I never dropped mine either, but I think it may be from me removing the phone in and out of the case when my phone would freeze between flashing different roms.
The crack is so far cosmetic and would probably get a replacement too, but I can't find my receipt. I might just go back to just Ghost Armor all around if I can't find anything.
Click to expand...
Click to collapse
I had one and the plastic above the volume rocker broke on day 2 when i went to put a new battery in.
Sent from my SPH-D710 using XDA
badname said:
haha, next time just hold power
Click to expand...
Click to collapse
Already tried that, it didn't work.. only way was pulling the battery.
I just bought one and still says 3 left.
Sent from my SPH-D710 using xda premium
I bought one just now too.
I have had a white one on mine for over a month now and havent had any problems with it. I push out on the lower right when Im removing the case, that way there arent any thin pieces getting stressed.
Mine has cracked in the upper left also. Probably a bad design. Thought about putting some super glue on it. Kind of a bit bummed, because other then that, I really like this case.
Have it also and its broke in all of the thin spots... but I still continue to use it and it has protected my phone through many drops... all in all I love it!
Sent from my SPH-D710 using xda premium
I have had it a week and it has already cracked.
Sent from Team KC's founding member.
Lol thanks for the updates guy's. I'm definitely not buying this
Sent from my SPH-D710 using xda premium
these cases look good but thats it they do not protect the phone from the smallest of drops. bought it when it first came out dropped it and had to make an insurance claim end of story

Phone dropped :-0

Hey everyone
I have put in a request to get my one x replaced with phones4u due to the screen flexing issue and a creaking case. Yesterday my friend wanted to see the phone as he was thinking of getting one and he dropped it! It wasn't from much of a hight but it has left a few marks in the case...
Should this affect my replacement?
matw01 said:
Hey everyone
I have put in a request to get my one x replaced with phones4u due to the screen flexing issue and a creaking case. Yesterday my friend wanted to see the phone as he was thinking of getting one and he dropped it! It wasn't from much of a hight but it has left a few marks in the case...
Should this affect my replacement?
Click to expand...
Click to collapse
Maybe, depending on the rules of phones4u. Any pictures?
Depends how bad the scratches are and if it's really visible.
Sent from my HTC One X using XDA
They are quite visible scuffs on 2 corners
Sent from my HTC One X using xda premium
you might have some problems because they'll try to say the problem was due to you dropping the phone =\
well i've emailed my account manager to ask now, hopefully they will still swap it for me as its not related to the original fault although i guess there's no way to prove that.
If not that my phone is insured so I'll get a new handset one way or another.
body scratches shouldnt hinder the replacement as long as screws and warranty stickers are untempered.
I think its no Problem, until something is broken. I worked for 3 Years for a HTC Repair Center and we are only look for broken displays and broken Cases. Scratches makes no Problems. Good luck Man
Sry for my English
Sent from my GT-N7000 using XDA
it was dropped from around pocket hight to the floor, its left it with scuffs in the top left and bottom left back corners.
Clearly only scuffs to the casing, no cracks or anything.
TheManGer said:
I think its no Problem, until something is broken. I worked for 3 Years for a HTC Repair Center and we are only look for broken displays and broken Cases. Scratches makes no Problems. Good luck Man
Sry for my English
Sent from my GT-N7000 using XDA
Click to expand...
Click to collapse
thanks for the response, hope you're right
matw01 said:
it was dropped from around pocket hight to the floor, its left it with scuffs in the top left and bottom left back corners.
Clearly only scuffs to the casing, no cracks or anything.
Click to expand...
Click to collapse
You should be fine. If they ask about the scuffs, you don't need to say you dropped it, but just that you had it in a jeans pocket with those metal rivets and you didn't realise it was rubbing against it, or something like that.
By the way is it the grey one? If so, did it go shiny where there scuffs are?
jonstatt said:
You should be fine. If they ask about the scuffs, you don't need to say you dropped it, but just that you had it in a jeans pocket with those metal rivets and you didn't realise it was rubbing against it, or something like that.
By the way is it the grey one? If so, did it go shiny where there scuffs are?
Click to expand...
Click to collapse
already said its been dropped so i hope its ok, its the white model.
Hard to judge without pics
Sent from my HP Touchpad using Tapatalk 2
http://db.tt/71jZEnHk
http://db.tt/MK6Nb6pp
Links to pictures on dropbox above
Sent from my HTC One X using xda premium
You should be fine I read somewhere they'll class it as DOA and they don't bother with DOA phones. They'll make a claim on it or something. I could be wrong though but clearly the screen issues were the reason you were sending it back as long as that is still there you'll be fine, worse that will happen is that they'll just send it back.
EDIT: Ouch, definitely need a case as I'm just like your friend prone to dropping! No replacement housing available as well for the time being so need to be extra careful.
Ohh nasty, I think it should be fine since its getting replaced for another reason, but they could refuse since the screen flicker issue is getting fixed next OTA update
Sent from my HP Touchpad using Tapatalk 2
Slap your m8 & never again let him touch your phone
Sent from my GT-I9100 using Tapatalk
Sebianoti said:
Ohh nasty, I think it should be fine since its getting replaced for another reason, but they could refuse since the screen flicker issue is getting fixed next OTA update
Sent from my HP Touchpad using Tapatalk 2
Click to expand...
Click to collapse
Its not the flickering, its where the screen goes black and ripples when you press the edge of the phone slightly, plus the case creaks in places.
I dropped my phone yesterday when my team scored in the last minute of a cup semi final. It got trampled. Screen smashed to bits. Remarkably it still works and its still in one piece.
Screen is smashed but somehow held together and still responsive
Sebianoti said:
Ohh nasty, I think it should be fine since its getting replaced for another reason, but they could refuse since the screen flicker issue is getting fixed next OTA update
Sent from my HP Touchpad using Tapatalk 2
Click to expand...
Click to collapse
Source?

LG G3 - Cracked Lens after few hours out of the box

i just Bought my LG G3 Yesterday ,
it was used gently, as i appreciate the feeling of a new device in my hands like any geek,
i did not drop it ( no need to justify here )
i took my G3 to show off a friend and i asked people were in the room if anyone noticed that my phone fell in the past few minutes - one of them is working in a cellular shop and he immediately brought me the news that he already knows what happened by my response because some one who bought g3 from his store came back with the exact same crack and claim he did not drop the phone at all as well.
so i have a broken Lens, camera cant take photos right and i am Deeply disappointed By Lg as i was expecting a higher build quality,
i might be the first to report but just - wait for it ,
people will Google the problem and i am just the first to let you know.
photos added
I don't believe it. Your friends lied.
Sent from my LG-D850 using Tapatalk
It doesn't just crack I dropped mine off a balcony 3 floors onto some rocks and it broke the screen of my F400S and some other stuff, but the lens was fine. Hence why I have a D850 but lenses don't just crack.
Sent from my LG-D850 using XDA Premium 4 mobile app
I just had the same thing happen to mine. Not sure how or why it happened but it did. It was in my hot car turned off for an hour or so and then when I got home ours later, I noticed it. It has never been dropped or hit.
i think someone hijacked your phone... lol friends are friends...
Sent from from my LG-D855
It is a very, very small chance that it happened by itself - BUT if the glass was fitted in the phone, and was made with too high tension; it COULD technically brake "on its own". However, very rare for this to happen...
I just tried pressing my lens with my thumb, with quite a lot of pressure - didnt do anything
Anyone know where I can get a replacement lense or where to be looking for them when they come available? Talked to LG and they said they could repair but it would take 2 weeks and they could not tell me what it would cost. I can use my camera because my glass is completely gone over the camera, I would just like to get something over it to keep dust out.
Sent from my VS985 4G using Tapatalk
I just bought an LCD separator machine send it to me I need practice lol. I seen someone else say the sent there's into lg and cost $150 to fix. You could always get a square trade warranty and go that route
Sent from my LG-D850 using XDA Premium 4 mobile app
If I could just find a thin 1/2 inch diameter piece of glass, I could fix it myself. Problem is finding the glass. Would not be hard at all to fix and like I said my camera works perfectly fine.
I just had the exact same thing happen. Phone was fine last night. Set it on night stand before bed. Showered and got ready in the morning. No drops. Got in the car in the morning and touched something jaggedy when I was stopped at a light. Weiiiird. Looks exactly like OP's pic. Luckily I paid for insurance since it's included in T-Mobile's jump program, so hopefully they'll swap it out.
It is one of the areas of the phone which get hotter from use, but I find that an unlikely factor in causing that problem.
DroidApprentice said:
It is one of the areas of the phone which get hotter from use, but I find that an unlikely factor in causing that problem.
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Yeah, I'm really at a loss. I kept it in the bathroom as I showered, but it doesn't get that hot/humid...not enough that one would think it'd make a substantial difference.
Hate to say it, but my lens just cracked as well about an hour ago. I went to take the phone off my desk, and it kinda slipped from my fingers. The phone never made it completely off the desk. The two bottom corners were still touching, and the top half maybe a few cm off. Nothing I would ever consider a drop. When I flipped the phone around, to my surprise the lens was cracked. I don't know what to say? Any other phone I've owned in the past this wouldn't have happened to it in this very same situation.
WilliamStern said:
Hate to say it, but my lens just cracked as well about an hour ago. I went to take the phone off my desk, and it kinda slipped from my fingers. The phone never made it completely off the desk. The two bottom corners were still touching, and the top half maybe a few cm off. Nothing I would ever consider a drop. When I flipped the phone around, to my surprise the lens was cracked. I don't know what to say? Any other phone I've owned in the past this wouldn't have happened to it in this very same situation.
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Yeah, man. My old HTC M7...I always run skinless, treat my phones like dirt. Dropped it maybe three times onto concrete from waist height, nothing. So this is pretty gnarly.
Update on T-Mobile, they basically said that they'd take it back under warranty IF it's a manufacturer's defect. But because it's physical damage, they'll probably flag it as user error and charge me for it. I'm claiming manufacturer's defect because I swear this happened spontaneously without a drop whatsoever. So now I basically have to call LG directly, and I'd probably be up for a fight. If anyone here has experience or advice it'd be greatly appreciated.
Same Issue
Hey, I had the same issue with the AT&T version, ended up having to send it back along with my powermat (since I assumed that might have caused the crack). They repaired it without charge since they determined that it was indeed a manufacture defect. So if you have something similar it is probably a manufacture defect, and hopefully they will make a note of this soon.
julz05 said:
Hey, I had the same issue with the AT&T version, ended up having to send it back along with my powermat (since I assumed that might have caused the crack). They repaired it without charge since they determined that it was indeed a manufacture defect. So if you have something similar it is probably a manufacture defect, and hopefully they will make a note of this soon.
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I just looked at my phone last night and I have the same issue. I'm on att and I'm going to call them today to see if they will repair it for me. I'm a bit upset honestly. The camera world buy the broken glass distorts the pictures and makes them look foggy. Julz05 who did you send it back to? LG or AT&T?
No matter what, I can never stay away from android for long.
idelgado782 said:
I just looked at my phone last night and I have the same issue. I'm on att and I'm going to call them today to see if they will repair it for me. I'm a bit upset honestly. The camera world buy the broken glass distorts the pictures and makes them look foggy. Julz05 who did you send it back to? LG or AT&T?
No matter what, I can never stay away from android for long.
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I sent it back to LG. I called the LG service number and explained the problem, they issue a RA# and you have to send it to their warehouse. Took them almost 2 weeks to fix the phone, and they are just mailing it back now
I wanted to come back and post an update for my circumstance just in case any in the future needs to do the same.
Unfortunately I couldn't send my unit back to att or lg because my water damage sticker had been tripped. I had my phone in my pocket and I went on a ride in an amusement park and didn't realize we want under waterfalls! Needless to say I got soaked and water seeped into the phone but after sticking it in rice overnight I was lucky enough to not have water damage besides the tripped sensor. I went on a search and found a seller on eBay selling the top piece which includes the camera lens cover, power/volume rocker. It cost $38 plus $6 shipping and took about a week to get to me. To replace it was fairly easy. Removed 7 screws and unsnapped the old part and then applied the new piece.
One thing to note: the original piece States 850 in various areas and the new piece States 855. However it is the same exact part and for $44 I replaced itself myself without having to be without my phone. Here are some pictures :
Here's the link for the eBay auction http://pages.ebay.com/link/?nav=item.view&id=351144850263&alt=web
No matter what, I can never stay away from android for long.
Just found this thread after my UK D855 did exactly the same, I've had it several months. found Replacement parts on ebay
Exact Same Problem
Hi - today I found the exact same fault in my phone. Like other posts here, I did not drop it or get any impact on the phone.
I am in New Zealand and am really disappointed in what I thought was otherwise a great phone. I now have to waste my time trying to establish whether I have any cover for this problem and also realise that it looks like impact damage and technicians will claim it was my fault.
I think this is a manufacturing fault and reading here confirms that something is very wrong here.
Thanks.

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