Is my phone damaged? - G3 Q&A, Help & Troubleshooting

I was chatting happily on my phone and all of a sudden the screen went blue and it won't come on! Please help!
Is it damaged beyond repair?

sleekers said:
I was chatting happily on my phone and all of a sudden the screen went blue and it won't come on! Please help!
Is it damaged beyond repair?
Click to expand...
Click to collapse
Did your phone was rooted? did you had a custom kernel? or it was all stock?

LG G3
None of the above.
RapHaeL_4_4_4_ said:
Did your phone was rooted? did you had a custom kernel? or it was all stock?
Click to expand...
Click to collapse

sleekers said:
None of the above.
Click to expand...
Click to collapse
If you never did anything to break the warranty I highly suggest that you send it for repair.
If you don't have a warranty, you can try this: http://forum.xda-developers.com/showthread.php?t=2785089

Related

DHD doesnt turn on Big Trouble

hi
after i cocked the custom rom by using dsixda , but AFTER i flashed the cocked rom the phone do not turn on , please any help?
thanks
Won't even turn on at all?
Sent from my HTC Desire HD using xda premium
cutiyar said:
hi
after i cocked the custom rom by using dsixda , but AFTER i flashed the cocked rom the phone do not turn on , please any help?
thanks
Click to expand...
Click to collapse
is it recognizing as usb ???? can u charge it ??????????
affinity121
no its not working when i charge it also the light do not turn on,
rohithksaj said:
is it recognizing as usb ???? can u charge it ??????????
Click to expand...
Click to collapse
no its doing nothing .
Man that happened the last time i cocked something....
In all seriousness though, it does sound pretty toasted. If you can't get any response from the LED when plugged in I would say it's pooched.
wbbigdave said:
Man that happened the last time i cocked something....
In all seriousness though, it does sound pretty toasted. If you can't get any response from the LED when plugged in I would say it's pooched.
Click to expand...
Click to collapse
please dont say that ,what u did after this happened to u also?
so , i have to put my phone to trash?
thanks.
I was making fun of the use of the word Cocked.....either way, try replacing the battery, that has been known to be an issue with some of the DHD's out there. Not mine, I haven't had battery issues so far. Only Vibration motor, replaced under warranty.
If you want some ideas for similar threads then may i suggest
http://forum.xda-developers.com/showthread.php?t=1219896
http://forum.xda-developers.com/showthread.php?t=934628
http://forum.xda-developers.com/showthread.php?t=1040054
http://forum.xda-developers.com/showthread.php?t=1217592
http://forum.xda-developers.com/showthread.php?t=1144780
i bought the phone in iraq , and there is all the paper about warantly and other user guide , i dont know the first one had bought the phone in europe , how do i know if i have warantly to send them to fix ?
thanks.
This happened to my DHD once. Try and re-seat the battery & then try to boot it up?
Worked for me.
cutiyar said:
i bought the phone in iraq , and there is all the paper about warantly and other user guide , i dont know the first one had bought the phone in europe , how do i know if i have warantly to send them to fix ?
thanks.
Click to expand...
Click to collapse
i dont know....but.i heard that rooting ur fone voids waranty........
rohithksaj said:
i dont know....but.i heard that rooting ur fone voids waranty........
Click to expand...
Click to collapse
It does, it totally does, but you can always revert back to a stock ROM and then undo all of the rooting steps you took, reverse ENG-S off etc
w3bhax said:
This happened to my DHD once. Try and re-seat the battery & then try to boot it up?
Worked for me.
Click to expand...
Click to collapse
thanks.
i get the battery for more one times and re inserting but its not working.
w3bhax said:
This happened to my DHD once. Try and re-seat the battery & then try to boot it up?
Worked for me.
Click to expand...
Click to collapse
thank u
but i did it with one more time doesnt work , .
cutiyar said:
i bought the phone in iraq , and there is all the paper about warantly and other user guide , i dont know the first one had bought the phone in europe , how do i know if i have warantly to send them to fix ?
thanks.
Click to expand...
Click to collapse
wbbigdave said:
It does, it totally does, but you can always revert back to a stock ROM and then undo all of the rooting steps you took, reverse ENG-S off etc
Click to expand...
Click to collapse
yah i know that...but this guy cant even turn the fone on.......
what i was saying that...if his fone is bricked no need to search for waranty paperz.......
wbbigdave said:
It does, it totally does, but you can always revert back to a stock ROM and then undo all of the rooting steps you took, reverse ENG-S off etc
Click to expand...
Click to collapse
thank u , but its not even turn on .
Changing battery will Work?
cutiyar said:
Changing battery will Work?
Click to expand...
Click to collapse
nop......but i ahve a suggestion.....
better ask A.L.I.R.E.Z.A
i saw him reporting same as urs.........
http://forum.xda-developers.com/member.php?u=4219958
thank uuu .
what i dooooooooooooooo ????pleaseeeeee
There is no any Solution ?? so i have to put it on my trash , its just two weeks iam own it.

[Q] Warranty question

Hi
I have a question before sending my HTC back for the wifi repair to HTC.
If I make a nandroid backup of my existing custom rom, then unroot the phone, when I reroot the phone once i get it back, can I simply use the nandroid backup I had made to restore everything once I have re-rooted?
Thanks
Manny
mannysroot said:
Hi
I have a question before sending my HTC back for the wifi repair to HTC.
If I make a nandroid backup of my existing custom rom, then unroot the phone, when I reroot the phone once i get it back, can I simply use the nandroid backup I had made to restore everything once I have re-rooted?
Thanks
Manny
Click to expand...
Click to collapse
Yep, ofcourse you can.
To be honest you need to re-lock your bootloader also.
And hopefully your lucky enough to be one of the people that gets a warranty fix even though your unlocked and rooted.
As many people get turned away.
Wilks3y said:
Yep, ofcourse you can.
To be honest you need to re-lock your bootloader also.
And hopefully your lucky enough to be one of the people that gets a warranty fix even though your unlocked and rooted.
As many people get turned away.
Click to expand...
Click to collapse
Ok, thanks, its worth a try
I made a nandroid backup of my stock rom and also have the boot.img for the stock rom. I assume that if I flash these 2 first and then lock the bootloader? Is that correct?
if it is correct - is it simple to lock the bootloader?
mannysroot said:
Ok, thanks, its worth a try
I made a nandroid backup of my stock rom and also have the boot.img for the stock rom. I assume that if I flash these 2 first and then lock the bootloader? Is that correct?
if it is correct - is it simple to lock the bootloader?
Click to expand...
Click to collapse
Hi, yeah thats correct mate.
Easiest way is to flash the correct RUU for you phone. Im sorry but I don't know how to get the correct RUU perhaps someone else could help.
What I do know is that you can never fully "lock" the bootloader again, it will say "Re-Locked" and not "Locked" all you can do is hope they do not check the bootloader.
Hope this helps
Wilks3y said:
Hi, yeah thats correct mate.
Easiest way is to flash the correct RUU for you phone. Im sorry but I don't know how to get the correct RUU perhaps someone else could help.
What I do know is that you can never fully "lock" the bootloader again, it will say "Re-Locked" and not "Locked" all you can do is hope they do not check the bootloader.
Hope this helps
Click to expand...
Click to collapse
If they check it and see it says relocked and then refuse to repair it is the same as me leaving it unlocked?? So i may as well leave it as it is?
Thanks
Manny
mannysroot said:
If they check it and see it says relocked and then refuse to repair it is the same as me leaving it unlocked?? So i may as well leave it as it is?
Thanks
Manny
Click to expand...
Click to collapse
TO be honest yeah, your right you may as well leave it as unlocked.
But definately return it to stock as much as poss, using the RUU or flashing the stock images etc.
Hope this helps
Wilks3y said:
TO be honest yeah, your right you may as well leave it as unlocked.
But definately return it to stock as much as poss, using the RUU or flashing the stock images etc.
Hope this helps
Click to expand...
Click to collapse
ok cool, in that case will just flash the nandroid back up of the stock img and the boot.img and leaver the bootloader unlocked - should be sufficient. should i also uninstall the clockwork mod etc?
mannysroot said:
ok cool, in that case will just flash the nandroid back up of the stock img and the boot.img and leaver the bootloader unlocked - should be sufficient. should i also uninstall the clockwork mod etc?
Click to expand...
Click to collapse
Definately, if they boot the phone and see CWM, TWRP, Titanium, SuperSU/SuperUSer they'll know straight away you are rooted.
Remove anything you possibly can that will identify a rooted unit.
Wilks3y said:
Definately, if they boot the phone and see CWM, TWRP, Titanium, SuperSU/SuperUSer they'll know straight away you are rooted.
Remove anything you possibly can that will identify a rooted unit.
Click to expand...
Click to collapse
silly question - i know what the rest are but what is TWRP?
mannysroot said:
silly question - i know what the rest are but what is TWRP?
Click to expand...
Click to collapse
Just another CWM mate.
I sent mine off for repair yesterday. The bootloader is relocked but everything else is completely stock, we'll see how it goes
Michealtbh said:
I sent mine off for repair yesterday. The bootloader is relocked but everything else is completely stock, we'll see how it goes
Click to expand...
Click to collapse
hi
if you dont mind could you update to let me know how u got on?
also how long did they say before you should get it back etc?
thanks
manny
mannysroot said:
hi
if you dont mind could you update to let me know how u got on?
also how long did they say before you should get it back etc?
thanks
manny
Click to expand...
Click to collapse
Well they haven't even received it yet, since it was only sent on Thursday. I think they said it could take up to 7 working days
Michealtbh said:
Well they haven't even received it yet, since it was only sent on Thursday. I think they said it could take up to 7 working days
Click to expand...
Click to collapse
HI
Any news on your repair?
Thanks
Manny
mannysroot said:
HI
Any news on your repair?
Thanks
Manny
Click to expand...
Click to collapse
Using their repair tracking page, the current status is "in repair" so it's looking good. The status just changed an hour ago though so there's still plenty of time for them to call with bad news.
mannysroot said:
HI
Any news on your repair?
Thanks
Manny
Click to expand...
Click to collapse
Got my tracking number so it looks like it's been fixed
Warranty VOID?
I needed to send my phone in, but I don't have the sticker on the back, or the box, and there's no way for me to get to the settings on the phone, because the screen stopped working.
Will HTC still be able to service my phone, or is the warranty considered void?
gtmaster303 said:
I needed to send my phone in, but I don't have the sticker on the back, or the box, and there's no way for me to get to the settings on the phone, because the screen stopped working.
Will HTC still be able to service my phone, or is the warranty considered void?
Click to expand...
Click to collapse
if you are looking for your serial number i think its engraved on the micro-sim tray
HTC Repair SUCKS
mannysroot said:
hi
if you dont mind could you update to let me know how u got on?
also how long did they say before you should get it back etc?
thanks
manny
Click to expand...
Click to collapse
HTC repair is bull**** just for the record. I have 4G Slides on the rest of my lines, ALL of which had to be sent in.
2 of those phones took nearly 45 [FORTY FIVE] days to get back to me. Apparently there was a hold for parts coming in from Taiwan. They wouldn't tell me which parts. They wouldn't even give me an estimate time. HTC didn't apologize or update me on my repair. I found all this out after numerous calls day after day.
But if you thought that was bad service, you'll love this...
The third phone was sent out and came back fairly quickly. Within a week. I was so happy to get my phone back.
Opened the box and GUESS WHAT?
HTC SENT ME THE WRONG PHONE
They sent me a completely different phone for a different carrier (HTC Evo 4G for Sprint). It was very beat up as well.
I swear, if it wasn't for their designs (which I love dearly) I would've dropped the company by now...
Sorry for the rant/threadjack. Thought you guys would like to hear a horror story. I'm done
does anyone know how to remove the super su app and the clockwork recovery? everything else is now back to stock as i did a nandroid back up immediately after rooting initially
thanks
manny

[Q] Going back to stock - Warranty

Hi guys
I'm going to try to sell my HOX (still sticking to HTC ofc)... What about warranty? If I go back to stock, unroot and blabla would it be covered again or what? Thx in advance
indafeis said:
Hi guys
I'm going to try to sell my HOX (still sticking to HTC ofc)... What about warranty? If I go back to stock, unroot and blabla would it be covered again or what? Thx in advance
Click to expand...
Click to collapse
Maybe yes maybe no. I been luky to cover my warranty and they changed my phone with new one but in some coutry they don't whon't to cover.
But you were on stock or what? Don't really know what to write into my selling post :\
indafeis said:
But you were on stock or what? Don't really know what to write into my selling post :\
Click to expand...
Click to collapse
Write that it has an unlocked boot loader but its running stock software. No need to say more but you need to make other purchaser aware. :thumbup:
Sent from my HTC One X using xda premium
indafeis said:
But you were on stock or what? Don't really know what to write into my selling post :\
Click to expand...
Click to collapse
Yes I have running stock rom whit relocked bootloader when I send the phone for repear!

Broken Digitizer/Screen, need to relock Bootloader

I need help!
I need help relocking my bootloader with my digitizer broken, and I accidentally disabled USB debugging ;-;
Any ideas?
Mew351 said:
I need help!
I need help relocking my bootloader with my digitizer broken, and I accidentally disabled USB debugging ;-;
Any ideas?
Click to expand...
Click to collapse
One question. Why?
Tzagor said:
One question. Why?
Click to expand...
Click to collapse
Because I need to send it in to get it fixed but they won't do it if it's Rooted they said
What does a broken screen have to do with the software? Are you paying for the screen replacement?
Mew351 said:
Because I need to send it in to get it fixed but they won't do it if it's Rooted they said
Click to expand...
Click to collapse
Who's "they"? As far as I know, as long as you're on OxygenOS and you've the stock kernel, you're Just fine. The root is irrilevant.
lemuren said:
What does a broken screen have to do with the software? Are you paying for the screen replacement?
Click to expand...
Click to collapse
Yes.
They said it voids the warranty if I'm running a custom recovery/unlocked bootloader
Tzagor said:
Who's "they"? As far as I know, as long as you're on OxygenOS and you've the stock kernel, you're Just fine. The root is irrilevant.
Click to expand...
Click to collapse
They as in OnePlus Support
By far the worst support I've ever received
Mew351 said:
They as in OnePlus Support
By far the worst support I've ever received
Click to expand...
Click to collapse
Are you sure? Oneplus is famous for the modding-proof warranty

Bootloop Samsung logo

Second day my new A5 (2017) whent in bootloop. Without root or any modifications. I whent to recovery to do factory reset. It was desplaying error all the time. After 5 reboot's. It came back to normal. I dont know what trigerd bootloop on new phone, and why recovery dont work. If you expirience bootloop restart it for few time. It work for me. Im still not shure will i returne it.
mcvisster said:
Second day my new A5 (2017) whent in bootloop. Without root or any modifications. I whent to recovery to do factory reset. It was desplaying error all the time. After 5 reboot's. It came back to normal. I dont know what trigerd bootloop on new phone, and why recovery dont work. If you expirience bootloop restart ot for few time. It work for me. Im still not shure will i returne it.
Click to expand...
Click to collapse
Go to samsung center and tell them
huseein A5 said:
Go to samsung center and tell them
Click to expand...
Click to collapse
Did that
mcvisster said:
Did that
Click to expand...
Click to collapse
And?
huseein A5 said:
And?
Click to expand...
Click to collapse
I did that 3min. ago . Hope i will get answer soon.
mcvisster said:
I did that 3min. ago . Hope i will get answer soon.
Click to expand...
Click to collapse
Oh tell me when you get answer coz I'm interested to buy one
huseein A5 said:
Oh tell me when you get answer coz I'm interested to buy one
Click to expand...
Click to collapse
Np
mcvisster said:
Second day my new A5 (2017) whent in bootloop. Without root or any modifications. I whent to recovery to do factory reset. It was desplaying error all the time. After 5 reboot's. It came back to normal. I dont know what trigerd bootloop on new phone, and why recovery dont work. If you expirience bootloop restart ot for few time. It work for me. Im still not shure will i returne it.
Click to expand...
Click to collapse
Np
perfect2017 said:
Np
Click to expand...
Click to collapse
NP- no problem
huseein A5 said:
Oh tell me when you get answer coz I'm interested to buy one
Click to expand...
Click to collapse
I have send them error report 2 times. Still no answer from Samsung. If they ever response i will contact you. Now A5 works fine. No problem after that one time.
mcvisster said:
I have send them error report 2 times. Still no answer from Samsung. If they ever response i will contact you. Now A5 works fine. No problem after that one time.
Click to expand...
Click to collapse
Ok thanks
mcvisster said:
Second day my new A5 (2017) whent in bootloop. Without root or any modifications. I whent to recovery to do factory reset. It was desplaying error all the time. After 5 reboot's. It came back to normal. I dont know what trigerd bootloop on new phone, and why recovery dont work. If you expirience bootloop restart it for few time. It work for me. Im still not shure will i returne it.
Click to expand...
Click to collapse
This thing happened to me. Except for me having no luck solving it. It was bootlooping all the time after turning on the cellular data, after landing back home from vacation on the airplane. Phone was stuck in a Samsung Galaxy A5 logo through customs and during the drive all the way home. I tried factory resetting it on the phone but no luck, it gave me errors in red lines and cannot wipe data or cache for that matter.
Since I've only bought phone for about 1.5 month ago, I contacted my carrier (freedom mobile) about this and they send it to get it checked, only to tell me I tampered with it through a root. Lol. I don't know what's going on, and from what I have seen, I don't think there is a root for this device (A520W) yet...
The phone is still in the cellphone repair company contracted by Samsung (called Futuretel) and have yet to get it back and deal with it.
If anyone has any insights, help let me know. I will update if anything interesting happens.
KidSukiyaki said:
This thing happened to me.
After that isue mi phone did not conect on 4g and it was losing sim signal so i brought it to service. They change battery and motherboard but damegd mi screen. Now my phone is 4.time at repair and i ask them to give me new device. Im whaiting monday to see what hapens. If you are from eu they have to repare it , no mater if you have root or no.
Click to expand...
Click to collapse
mcvisster said:
KidSukiyaki said:
This thing happened to me.
After that isue mi phone did not conect on 4g and it was losing sim signal so i brought it to service. They change battery and motherboard but damegd mi screen. Now my phone is 4.time at repair and i ask them to give me new device. Im whaiting monday to see what hapens. If you are from eu they have to repare it , no mater if you have root or no.
Click to expand...
Click to collapse
I live in Canada, and unfortunately if you root it, it voids the warranty and they will not do anything unless you pay for it.
I did NOT root my phone. I kept it stock and I am sure of it.
For my issue, the company wants to charge me for replacing the mainboard too. I think they don't believe me when I say that I did not root it. I'm glad to find someone who experience this similar problem, maybe it can gain some traction.
I am also waiting for Monday to hear back from them. And hopefully you get your new device
Click to expand...
Click to collapse
KidSukiyaki said:
mcvisster said:
I think that they wjll have lot of isues like this on a5 2017. And its conected with motherboard. But it's look like that problem somehow trip's knox. Maby they want people to pay theare problems. Dont know.
Click to expand...
Click to collapse
Click to expand...
Click to collapse
mcvisster said:
KidSukiyaki said:
mcvisster said:
I think that they wjll have lot of isues like this on a5 2017. And its conected with motherboard. But it's look like that problem somehow trip's knox. Maby they want people to pay theare problems. Dont know.
Click to expand...
Click to collapse
I was thinking that too, but when I booted up my phone before I sent it in, my knox was at 0x0 with warranty not void. Unless they did something...
Click to expand...
Click to collapse
Click to expand...
Click to collapse
KidSukiyaki said:
mcvisster said:
KidSukiyaki said:
I was thinking that too, but when I booted up my phone before I sent it in, my knox was at 0x0 with warranty not void. Unless they did something...
Click to expand...
Click to collapse
I got my phone broken from service. So i don't thrust samsung service. I think they are not thraind enough.
Click to expand...
Click to collapse
Click to expand...
Click to collapse
So this is the picture they sent me saying that I rooted my phone, even though I am sure I kept it stock.
Not sure why it's displaying custom, maybe something in the mainboard triggered that.
Also the knox didn't go off. The warranty void is at 0, shouldn't I qualify for the warranty?
KidSukiyaki said:
So this is the picture they sent me saying that I rooted my phone, even though I am sure I kept it stock.
Not sure why it's displaying custom, maybe something in the mainboard triggered that.
Also the knox didn't go off. The warranty void is at 0, shouldn't I qualify for the warranty?
Click to expand...
Click to collapse
Those engineers that sent that truly are idiots. They haven't even considered the fact that the issue was caused by corruption to the system partition which would not only quite possibly cause the bootloop, but it would also fail the hash check and trip the custom flag.
You haven't tripped Knox and therefore in my opinion have not voided the warranty. If they don't have faith in the knox flag then why are they so keen to deny warranty when it IS tripped.
Irrespective of the above have you actually just tried reflashing the stock firmware?
A modified system image, corrupt or otherwise will fail the hash check and fail dmverity causing the device not to boot.
ashyx said:
Those engineers that sent that truly are idiots. They haven't even considered the fact that the issue was caused by corruption to the system partition which would not only quite possibly cause the bootloop, but it would also fail the hash check and trip the custom flag.
You haven't tripped Knox and therefore in my opinion have not voided the warranty. If they don't have faith in the knox flag then why are they so keen to deny warranty when it IS tripped.
Irrespective of the above have you actually just tried reflashing the stock firmware?
A modified system image, corrupt or otherwise will fail the hash check and fail dmverity causing the device not to boot.
Click to expand...
Click to collapse
I haven't tried yet. The phone is still with the phone company, I was afraid of reflashing stock due to possible messups that could void the warranty. I just felt that it would be wise to deal with it the idiot-proof and "official" way since I had the phone for such a short time.
I didn't think they would accuse me of rooting my phone and voiding my warranty. I'll try to call Samsung with the picture they sent and see how can they resolve it.
Worse thing is that the phone company (freedom mobile) wants to charge me $35 to get my phone back since they determined "tampering". Not a steep fine, but I'm trying not to pay it mostly out of principle, hopefully I can work this out. It's been a rocky ride with Samsung and Freedom Mobile's costumer service.

Categories

Resources