Possible Hard Brick! - ZenFone 2 Q&A, Help & Troubleshooting

Hey guys,
I own a Zenfone 2 ZEE1ML 4 GB, 64 GB version. Its bootloader unlocked and running CM 12.1. Lately I felt the phone was a bit lagging, so I thought of formatting the phone and reinstalling the CM 12.1 again. And thats exactly what I did. But once I flashed the rom and did wipe Dalvik Cache, the phone started lagging like hell and the next thing you know the phone switched off by itself. Unfortunately, I can't switch on the phone and literally nothing comes up. I tried charging the phone, hoping that it could be because there was no charge in the battery. But I can't see any led lighting up during charging. Only thing I can see is if every 2 minutes, the phone just vibrates. Basically can't switch on the phone, can't enter recovery nor adb can recognize my phone through PC. Have any of you guys experienced something similar? I would be very grateful if someone can help me resurrect my phone. Is it completely hardbricked? Any help would be appreciated.

When did you purchase the phone? On the ZenTalk forums there seems to be a lot of complaints about this. Since you unlocked the bootloader, you'll have to talk to a service manager/station about it. It seems that recently they pushed out a bad batch of ZenFones with bad montherboards (This is my conclusion from what I can tell. I have mine from May/15 and its still tanking right along with CM 12.1 and nothing wrong)
Doesn't hurt to talk to a rep about it.

Bought mine on June 6/15. Finally have sent it to the service center today. Fingers crossed

Related

[Q] Reboots, not able to boot, 5 vibrates.

Background: Very familiar with the Eris, rooted it, flash ROMs frequently, never had an issue.
So I bought the phone on eBay, only issue was the phone was a bit beat up and the screen had been replaced. No big deal. Turned it on everything was fine, worked for about a day, then I decided to flash another ROM. Flashed the ROM and the phone would reboot every time I got to the lock screen UNLESS I had signal, then it would work. This issue happens to EVERY ROM I flash. I wiped cache,dvlik-orwhatever, full wipe, everything each time I would flash a ROM, and none of them have been stable. After flashing the first ROM I also ran into the turn off and vibrate 5 times with a flashing green light problem. I have gotten out of this twice with the USB pull method. I have researched these issues, I have tried flashing quite a few ROMs, and nothing seems to work flawlessly. Is the DI just a terrible phone or do I just have a bad unit? The main issue seems to be with signal, such as if I go from airplane mode on to off it will reboot and then get stuck in a boot cycle and the issue with flashing the phone and having to have signal before I can unlock the phone.
I am currently about to flash the PB31IMG to see if it will resolve the issues and then attempt to re-root. Any advice would be greatly appreciated as nothing has seemed to work so far. I would key you into what I have tried but I don't remember. Basically all the things to fix the 5 vibrate issue and general flashing woes.
Update:
Still no good. Flashed the PB31IMG via vol. down and power and it still did a reboot. Unlocked, got to the white HTC screen, and restarted. Booted the second time, got to the lockscreen, and rebooted before I could even slide down the unlock. Third reboot, got to activation this time, then it rebooted. Fourth reboot, go to activation, then rebooted. Fifth reboot, got to lockscreen, then rebooted before I could slide down.
So yeah. basically you can see what I am dealing with. And it is not fun. I have tried SD card in, SD card out. Just did its 6th reboot, didnt even get to the unlock screen before rebooting.
UPDATE 5/3:
Link to the video of whats happening. Nothing special and I recorded it with my Eris, but you'll at least see the timing of the reboots and what not. And ignore the breathing. lol. Just turn off the sound. Right after the video ended it did a 5 vibe. Pulled the battery and now it's just doing bootloops.
I have never had the random reboots before, at least not at the rate and consistency you have been. To me it sounds like something went wrong in the rooting process and I would recommend unrooting and rerooting.
As for the flashing green light and 5 vibrates, I have so insight on this. It can happen if you press power and Vol+. I think it puts it in a safety mode and the only way to get out of it is a battery pull. So if you ever get stuck in a situation like this wait 10 minutes and try to turn it back on normally. If this doesn't work try booting into hboot (power + vol down) if this doesn't work power + vol up has worked for some people too.
There are cases however, where battery pulls don't help either. And no matter what the person tries the phone won't turn back on. This is a hardware problem and the only way to fix this is getting a new phone.
Dhessler5 said:
I have never had the random reboots before, at least not at the rate and consistency you have been. To me it sounds like something went wrong in the rooting process and I would recommend unrooting and rerooting.
snipped.
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Would flashing the PB13IMG in Hboot unroot it or would I need to follow the guide? Just curious as I have never unrooted before, but I do know there is a guide for it.
The 5 vibrate thing is under control, it just has happened so I wanted to make it known.
And thanks for the info.
I would follow the guide for it, it would be the easiest and safest way and if you run into any problems they would be able to help you out and know exactly what to tell you. I have yet to unroot too so I don't want to tell you something without being 100% sure so I recommend the guide.
Alright, so it turns out flashing the image I flashed via Hboot is a way to unroot. :/ And that is when I got all the reboots in the beginning (the ones specifically posted, its not the first time). I am going to flash again once more to see if I can get a flawless start.
Still no good, flashed it again via Hboot and it restarted again. This timeat the white HTC screen after unlocking but before activation. :? Hm. Better than nothing, after the first reboot it fully loaded and everything is fine so far. Lets just home it doesn't slowly begin to degrade like last time.
A while ago while running the peanut stock ROM, every time my phone would reboot some apps would loose information (such as log in) and I was eventually unable to access the EPST settings.
If you rerooted your phone you could try to go into hboot and then recovery and "fix permissions." I am not sure if this will do any good but it couldn't hurt.
Also if it is unrooted you could try to bring it in to Verizon and see if they will give you a new phone or a restored one.
Make sure you have the stock Rom if you bring it back to Verizon also
sent from my dinc
sorry to hear this happened on an ebay phone... I've had it happen to 3 of mine... warranty took care of it since I'm still within my date. but after one year what do I do? luckily I bought my bros early upgrade meaning the Inc2 will suffice until april 2012
ohh yea my point sorry: I had an Eris before the Inc. //////had many problems after 5 they gave me the Inc if I agreed to drop my current one year contract and get a new two year paying the two year price PLUS got credited $199 for the Eris, and got to keep it, so I thought I made out until I realized this phone isn't gunna last two years. ANYWAY. I bought the Eris off Ebay, they gave me warranty after warranty no problem, best of luck
I have had my Inc for a year and have not had any issues. I would say you bought a bad model from someone on eBay. The 5vibration green light is indicative of a hardware failure and I have not seen anyone have a fix for it.
Sorry to say but I have seen no one, NO ONE recovery from the 5 vibs of death. From what I have gathered it is some sort of qualcomm download mode and I know of no way out. I have a feeling it is caused by pressing the vol + and vol - and power while trying to get into hboot.
This is just an uneducated guess. If your willing to part with the device I would love to get my hands on a 5 vibs phone.
Since it happens when the phone loses the signal, I'm wondering if it might be a radio issue. Which radio version is installed? It could be incompatible for your area/ROM/whatever.
Another thought: you said the screen was changed out. It is very possible that the kernal installed won't work for an lcd screen.
Anyway, more things to check and to test. Good luck!
mine always happened when i accidently pushed the vol + instead of vol -
twice it happened
ACD168 said:
mine always happened when i accidently pushed the vol + instead of vol -
twice it happened
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That should be 3 vibs, not the 5.
they both won't work after wards thought as far as my testing.. had to get warranty replacements
I remember reading Chingy fixed 5 vib. It's not the end. I've seen other people fix it with ruu.
I couldnt fix mine when I got the 5 vibrations and I tried everything. My theory is that it has something to do with a messed up kernel flash since the baseband and kernel are apparently linked and I saw somewhere that flashing the same baseband 2x will cause this. It happened to me when I tried to flash a kernel twice (the first time it failed), some people could be getting this when flashing roms since they install new kernels also.
You can flash radios and kernals twice. There was one leaked radio in the past that caused problems from being flashed twice, but it isn't typical
Edit: I think chingy said something about trying a hundred different things, but eventually he got it to work by connecting to PC with battery removed. I could be wrong though because I read that post months ago. I know he got it working again by wiping system and starting fresh
I had the 5 vibs on mine a few weeks ago. It was an unfortunate event. I had the phone for almost a year, bought it new too. I had probably flashed at least a hundred times (thank you nighties for feeding my ROM flashing addiction) but I digress.
I was at work when it happened. If I remember right I believe I was re-installing a pandora apk when my phone did the vibs and led. As an fyi it is the same apk I am using now and it works fine. I initially thought oh well I'll fix it when I get home, surely someone has the answer...sadly not. I spent quite a while searching threads and google to no avail.
I was able to get it unrooted through hboot tho. I was also able to get it to boot when usb was connected to my PC, but as soon as I unplugged it would do the vibs again.
I don't like to admit defeat, but I had clearly lost. I called and got a replacement device sent (and an extended battery because the guy thought it could have been a battery issue, lucky me)
All I can do now is hope it doesn't happen again, but if it does hello warranty man. If someone does find a fix I would love to know about it for future reference.
Sent from my ADR6300 using XDA Premium App
Trifurcated said:
I had the 5 vibs on mine a few weeks ago. It was an unfortunate event. I had the phone for almost a year, bought it new too. I had probably flashed at least a hundred times (thank you nighties for feeding my ROM flashing addiction) but I digress.
I was at work when it happened. If I remember right I believe I was re-installing a pandora apk when my phone did the vibs and led. As an fyi it is the same apk I am using now and it works fine. I initially thought oh well I'll fix it when I get home, surely someone has the answer...sadly not. I spent quite a while searching threads and google to no avail.
I was able to get it unrooted through hboot tho. I was also able to get it to boot when usb was connected to my PC, but as soon as I unplugged it would do the vibs again.
I don't like to admit defeat, but I had clearly lost. I called and got a replacement device sent (and an extended battery because the guy thought it could have been a battery issue, lucky me)
All I can do now is hope it doesn't happen again, but if it does hello warranty man. If someone does find a fix I would love to know about it for future reference.
Sent from my ADR6300 using XDA Premium App
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I think the 3, vibrate and 5 vibrate are connected because both times I had the 3 vib I had the same problems, would turn on when connected to usb then 3 vib and green flashing light... weird.

HELP! My phone gets hot and restarts! Please look for more info inside!

Hello dear friends!
HTC let me down Kind of stupid phones indeed at least desire...
I have my phone for quite a time now, it is rooted with unrewoked, clockwork recovery and s-on. I flashed many different roms in the past and everything was brilliant. In a pas half-a-year or so I stayed with only one ROM - MIUI-Au. I kept updating it to the newer versions and so on and on. Never had any random reboot or something. At least maybe it was because of some strange app or something else. But now it started to reboot randomly and constantly!
Phone gets hot abit and it just reboots, and never comes to android homescreen again, until I put out the battery, hold it for few minutes, pop it back and then it boots. But as soon as start to play music, or run a game the phone gets hot abit and reboots again. and so on and on. I thought maybe it was a miui issue. So I tried to flash different roms, but guess what? None of the even boot! The main screen shows and with the same second it bootloops again and forever!... (
Even from recovery it sometimes reboots randomly. So i managed somehow to flash my miui back and it at least boots. But it is very unstable now, I barely can use my phone now
PLEASE WHO CAN HELP ME????
My warranty probably out of date, and my phone is rooted, I dont think HTC would accept it...
any thoughts? friends?
What have you set the CPU max to?
Sent from my HTC Desire using xda premium
Thank you for response! Appreciate, really!! I didn't set it, I left everything by default I think! Because as i said, i even tried flashing different roms, not only miui.
What else could be? By the way, with stock froyo rom If I remember correctly, sometimes it became extremely hot, but I didnt get any reboots from that. But now, it gets just a little bit hot and it seems that this causes the reboot...
Now what I just noticed, I get reboots even when the phone is idle. And it is not even warm!
If its not getting hot then I'm confused lol. It sounds like a actual hardware fault. Sorry I can't help with this one
Sent from my HTC Desire using xda premium
cluendo said:
My warranty probably out of date, and my phone is rooted, I dont think HTC would accept it...
any thoughts? friends?
Click to expand...
Click to collapse
try and get it taken back to stock if you dare.
The phone hasn't been out 2 years yet, which is how long the warranty is.
Thank you! But is there any possibility to fix it without HTC involvement? Maybe it is not hardware issue ? Can it be because phone is rooted and I flashed many roms to it ? I didnt try AOSP roms since reboots started, I will try to pop in Cyanogenmod or other and see if I will get reboots.
Would rerooting my phone and updating my recovery fix the problem?
and Note: yesterday I tried to S-OFF my phone, but I can't even do that with my unstable MIUI. It rebooted in the middle of the process..
I had a similar problem, apparently it's not uncommon on the early revisions. I sent mine to HTC and they replaced the mainboard.
Thank you for answer! But what if my phone is bought through a contractor?
Can just call HTC and ask the for repair? Or should I contact my contractor first ?
Just give them a call and they will try to help you out. I had a very good customer service experience with them when my desire had some issues.
They will require a proof of purchase though. If you managed to get the receipt from your "contractor" (I am unsure what you mean by a contractor), then there should be no problem.
Sorry for misleading word, I meant T-Mobile. I bought my phone under contract. I think I have a receipt. I even have whole box and stuff of the phone somewhere in my drawer.(just sayin ). So how is customer service of HTC? Poor, good ? I heard you need to tell them that you did a factory reset and that didn't help. Is that true. Also if I will unroot my phone, will they know it was rooted anyhow?
Ahhh....this overheating issue seems common. How they can release faulty phones?? No clue.
thanks for answers mates!
In Singapore, HTC service is really good. Phone was still under warranty.
It took me just one (real) call to confirm a repair order. The first call I was just checking to see what options were available to me.
The second call was an actual repair request. And the third call was me pestering them for a pickup date. heehee
In Singapore, repairs were done via courier. They picked it up and 1 working day later, they sent it back.
Naturally, you will probably need to impress upon them that you tried everything to fix your phone (which I hope you did which includes proving to yourself that it's not the ROMs fault).
You will definitely need to reset everything back to zero. In my case, I downloaded an RUU to totally reset everything back to STOCK, which included removing clockworkmod recovery. You WILL need to create a goldcard for this though so bear in mind that it's not exactly a case of a simple flashing procedure. At least not if you don't already have a goldcard.
Sorry if I overread it at some point, but you speculated at the beginning there could be some faulty app causing this, but you never meantioned performing a full wipe. Have you full wiped yet? Just to make sure it is indeed no software problem.
greets
Thank you for your answers. At the moment I have SuperNova classic ROM. ( 2.3.3 + Sense 2.1) But my phone crashes again and again, it is so annoying and causes me so much trouble.
I never tried a reset or unroot and return to original rom. Im just wondering now, would this help to remove or at least remove those reboots?
Today I was in my work and i was keeping my phone in my jeans pocket. it got hot as u would expect when keeping in pocket and suddenly it rebooten, then it went into a bootloop and started to bootloop 7 times in a row quickly. then again and again. It became very hot at that time.
For the interest, what exact hardware faults causes these reboots and why phone gets even hotter if you keep it on boot loop. If I keep phone cold, the rom usualy stays normal, without reboots. but as soon as I start using my phone, texting or calling for at least 5minutes of using it just reboots.
as I said- really annoying thing :S
I remember my happy times with miui, apps and no reboots Was fun!
cheers for helping!
I would give full wipe / factory reset a chance, and maybe RUU.
At least try it before sending phone to htc.
It is hardware problem, search forum. Fresh ROM without SD card, enabled WIFI and GPS, running G navigation, back of the phone is warm - restart after few minutes.
Maybe someone know how to read info form the phone right before reset? We could understand why the phone is reseting and hopefully add some patch.
Reboot-loop experience
Hey,
i had the same problem over the last few months: In the beginning my phone restarted only when it got hot, but it got worse over the last few weeks, in the end i was not able to use two apps at the same time (music and mytracks) or even to surf the internet longer than a few minutes. The problem did noticeably decrease when the phone was cool - tested by putting it on a fan or in the fridge. Yet, Skype was regularly killing it. As i really love my phone (and especially the AMOLED-Screen!) i did not want to resign. The battery cover contains some metal which is supposed to enhance heat dissipation - so i attached a little thermal pad to the hotter bottom of the phone to improve contact with the head spreader. Unfortunately it did not entirely fix the problem. Yes, it improved the situation a little, but it got even worse after a week or two - in the end i had to turn it in.
So i decided to take it to the Telekom-Shop. They were very kind and told me they would call the other day to confirm that the replacement would have been shipped. It took a few days longer, but i got a phone with the AMOLED-Screen! The employee said it was a used mainboard in a new case, completely refurbished. They only replaced the main unit, i kept the battery, sd-card, charger and so on. Now i have a working Desire again!
Terminator
Similar?
Hi i on the other hand have similar problem, qiute anoying one, my desire, cm7 hboot, s-off, insert coin cm7 rom, have phone freezing in diferent situations, sometimes its working sometimes just freezez and i need to get battery out and turn it one and sometimes several times in row to get it working again???? RUU and go to give phone in service? plaese advice?
@cp6ija Sandisk SD card? If yes, smash it.
nvm
cant delete post so just posting gibberish

[Q] Major problem with my stock ATT E980

Okay, I originally got this phone as an upgrade over my HTC Inspire in July. It worked great, minus a few random reboots every once in a while (if I left it in my pocket for a long time or if it was really hot in my car it would do this, but that was it). Then, about a month or two ago, I rooted it and installed a custom ROM. I noticed that a bunch of my files were missing from my internal SD card, but I wasn't too worried about it. Then my phone started acting really weird and got stuck in a bootloop. I was able to boot into recovery, but I ended up using the LG Flash Tool and went back to bone stock. Still had the issue, except I noticed that my signal would drop, and then it'd get stuck in the bootloop. So, I contacted AT&T warranty and they sent me a replacement. Now the same thing is happening to this one. It gets warm, loses cell signal, then reboots, sometimes a bootloop. This phone hasn't been rooted at all, it's been left stock. So I contacted AT&T and the guy in warranty said he thinks it's the battery, but he didn't have any in stock so he couldn't send a replacement. So I was thinking it was the battery and called LG after it seemed to get worse. They told me that they could replace the battery free of charge if I send in the one I'm using first. Since this is my only way of communication, I contacted AT&T again, and they're sending me another replacement. (Said if this one screw up too, they'll give me a different phone all together). The guy had me download some AT&T remote support app and he looked at the battery health and said it's reading fine, and that because it's reading fine, he didn't think it was the battery. :|
Here's the weird thing, about two weeks ago, it went into a bootloop. I took out the battery for a minute an tried to put it back in. Nothing. I plugged the charger into it and it basically told me that it didn't have enough juice to power on. (battery was at ~40%). So I took the battery back out and tried again. This time it came on.
Then last friday, I was jammin out to music while I was working, it would reboot when I unlocked the phone. (battery was in upper 90%'s). I plugged the charger in while it did this and everything came up as it should. But after taking it off the charger and trying to do more work, it happened again and again.
Like I said, this phone is straight from AT&T and has not had anything flashed onto it by me, hell I never even disabled all the AT&T bloat this time. I've tried a hard reset, and it didn't help. Does anybody know what would be the cause of my problems? I really like this phone and really hope I can get this figured out.
EDIT: Forgot to mention, the phone still has its IMEI number and it has the value pack update.
Got the second replacement in the mail today. It hasn't screwed up yet, but only time will tell.
-SeCra- said:
Got the second replacement in the mail today. It hasn't screwed up yet, but only time will tell.
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Wow hope this works for you. I just got 3 Optimus G Pro's on 12/30/13 and all 3 of them to date have not had any issues. 2 black and 1 white. 2 which are running stock. 1 stock which has had a bunch of the bloatware yanked (that we could get off of it). 1 stock which has had nothing pulled, everything left the way it is. And the 3rd one (which is the one I use) which I rooted to CyanFox 4.4.2 and later to CM11 4.4.2 Nightly and haven't had any issues like the ones you've explained.
Good luck though hopefully your issue is gone. Seems like a nice reliable phone (minus LG not wanting to support it furthermore ).
mattverg89 said:
Wow hope this works for you. I just got 3 Optimus G Pro's on 12/30/13 and all 3 of them to date have not had any issues. 2 black and 1 white. 2 which are running stock. 1 stock which has had a bunch of the bloatware yanked (that we could get off of it). 1 stock which has had nothing pulled, everything left the way it is. And the 3rd one (which is the one I use) which I rooted to CyanFox 4.4.2 and later to CM11 4.4.2 Nightly and haven't had any issues like the ones you've explained.
Good luck though hopefully your issue is gone. Seems like a nice reliable phone (minus LG not wanting to support it furthermore ).
Click to expand...
Click to collapse
I really hope my issues with this phone are done too, I really love this phone. If I don't have any issues, it's going to get rooted and updated to KitKat. Otherwise, I'll try to get AT&T to give me a MotoX or a HTC One.
-SeCra- said:
I really hope my issues with this phone are done too, I really love this phone. If I don't have any issues, it's going to get rooted and updated to KitKat. Otherwise, I'll try to get AT&T to give me a MotoX or a HTC One.
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Click to collapse
Yeah I like this phone with KitKat. Looks like a larger Nexus 5
Only problems i'm having with CM11:
1. ATT Visual Voicemail will install but upon playing voicemails program will freeze and crash
2. Tried Google Voice however you can only hear the voicemails through speakerphone, headsets, or bluetooth. Voicemails will no play through earpiece.
3. CM11 doesn't have Screen Recorder yet (Which CyanFox did although CM11 is still fairly fresh).
4. I would like to have the LG Camera app back! Dual video recording and some of those other features are gone with the android stock Camera app. Need to look into porting that back over to KitKat (if I can).
That's bout it though...
mattverg89 said:
Yeah I like this phone with KitKat. Looks like a larger Nexus 5
Only problems i'm having with CM11:
1. ATT Visual Voicemail will install but upon playing voicemails program will freeze and crash
2. Tried Google Voice however you can only hear the voicemails through speakerphone, headsets, or bluetooth. Voicemails will no play through earpiece.
3. CM11 doesn't have Screen Recorder yet (Which CyanFox did although CM11 is still fairly fresh).
4. I would like to have the LG Camera app back! Dual video recording and some of those other features are gone with the android stock Camera app. Need to look into porting that back over to KitKat (if I can).
That's bout it though...
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Click to collapse
Haha yeah, this phone is beautiful with stock Android, I just end up missing certain touches that LG puts in their overlay.
BTW, this phone is doing the same thing as before. I strongly believe it's the battery b/c when it went into a bootloop, I took out the battery it was warm, so I put it in front of the AC for a minute to cool it down and it's been working fine since. So, I'm going to call AT&T and see if they will send me a battery, and if they can't, I'm going to have to send this one in to LG and be without a phone for a week...:'(
UPDATE: AT&T told me "since we have tried everything else-hard resets, replacement phones- and nothing worked, we will send you a battery since it's the only thing that has stayed persistent through this ordeal. We just got some in stock and are sending one your way. If the problem continues to persist, we will replace the phone again." IT'S ABOUT TIME!!!
Just curious, but what if I continue having this issue after I get my new battery? Should I try a similar mah zero lemon battery or just have att give me a different phone altogether?
Sent from my LG-E980 using xda app-developers app
-SeCra- said:
Just curious, but what if I continue having this issue after I get my new battery? Should I try a similar mah zero lemon battery or just have att give me a different phone altogether?
Sent from my LG-E980 using xda app-developers app
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i think there is an issue with the battery and whatever cable you use to charge the phone.I had to Lge980 when I used a thin cable I have in my room sometimes it did not charged at all and or shut down itself even when the battery had half charge ,sometimes it showed full charged but if I plugged the phone to a thicker cable connected using the oem charger or a usb 3.0 port at my laptop it showed the real charge level at 1/4 charge.I myself could't do anything since I got the phone second hand but as long as I used thick cable connected to a oem charger usb 3.0 or eben 2.0 I had no had any issues.
how'd it go?
-SeCra- said:
Haha yeah, this phone is beautiful with stock Android, I just end up missing certain touches that LG puts in their overlay.
BTW, this phone is doing the same thing as before. I strongly believe it's the battery b/c when it went into a bootloop, I took out the battery it was warm, so I put it in front of the AC for a minute to cool it down and it's been working fine since. So, I'm going to call AT&T and see if they will send me a battery, and if they can't, I'm going to have to send this one in to LG and be without a phone for a week...:'(
UPDATE: AT&T told me "since we have tried everything else-hard resets, replacement phones- and nothing worked, we will send you a battery since it's the only thing that has stayed persistent through this ordeal. We just got some in stock and are sending one your way. If the problem continues to persist, we will replace the phone again." IT'S ABOUT TIME!!!
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Click to collapse
I've had the exact same problem with my E980 and the refurb they sent me. Contemplating a battery replacement now. Did a new battery fix your boot loops?
-SeCra- said:
Okay, I originally got this phone as an upgrade over my HTC Inspire in July. It worked great, minus a few random reboots every once in a while (if I left it in my pocket for a long time or if it was really hot in my car it would do this, but that was it). Then, about a month or two ago, I rooted it and installed a custom ROM. I noticed that a bunch of my files were missing from my internal SD card, but I wasn't too worried about it. Then my phone started acting really weird and got stuck in a bootloop. I was able to boot into recovery, but I ended up using the LG Flash Tool and went back to bone stock. Still had the issue, except I noticed that my signal would drop, and then it'd get stuck in the bootloop. So, I contacted AT&T warranty and they sent me a replacement. Now the same thing is happening to this one. It gets warm, loses cell signal, then reboots, sometimes a bootloop. This phone hasn't been rooted at all, it's been left stock. So I contacted AT&T and the guy in warranty said he thinks it's the battery, but he didn't have any in stock so he couldn't send a replacement. So I was thinking it was the battery and called LG after it seemed to get worse. They told me that they could replace the battery free of charge if I send in the one I'm using first. Since this is my only way of communication, I contacted AT&T again, and they're sending me another replacement. (Said if this one screw up too, they'll give me a different phone all together). The guy had me download some AT&T remote support app and he looked at the battery health and said it's reading fine, and that because it's reading fine, he didn't think it was the battery. :|
Here's the weird thing, about two weeks ago, it went into a bootloop. I took out the battery for a minute an tried to put it back in. Nothing. I plugged the charger into it and it basically told me that it didn't have enough juice to power on. (battery was at ~40%). So I took the battery back out and tried again. This time it came on.
Then last friday, I was jammin out to music while I was working, it would reboot when I unlocked the phone. (battery was in upper 90%'s). I plugged the charger in while it did this and everything came up as it should. But after taking it off the charger and trying to do more work, it happened again and again.
Like I said, this phone is straight from AT&T and has not had anything flashed onto it by me, hell I never even disabled all the AT&T bloat this time. I've tried a hard reset, and it didn't help. Does anybody know what would be the cause of my problems? I really like this phone and really hope I can get this figured out.
EDIT: Forgot to mention, the phone still has its IMEI number and it has the value pack update.
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If you want to stay on stock i recommend going to jellybean TOT 10k and rooting and installing a custom recovery back up the rom, and flash hkfriends kernel, and see what happens if you raise or lower your phones voltage, that might be the problem with it rebooting.
THE NEW BATTERY SOLVED THE ISSUE, BUT ONLY FOR A SHORT TIME. I upgraded to an HTC One M8 since, and haven't had hardly any problems with it, aside from the death star's BS
-SeCra- said:
THE NEW BATTERY SOLVED THE ISSUE, BUT ONLY FOR A SHORT TIME. I upgraded to an HTC One M8 since, and haven't had hardly any problems with it, aside from the death star's BS
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Thanks for the response. I talked to the techs at an AT&T direct service center and they told me it's a common problem with the Optimus Pro. I'm on my third one in 8 months now and this one started randomly powering off within 15 minutes of when I took it out of the box three days ago.
zhirrad said:
Thanks for the response. I talked to the techs at an AT&T direct service center and they told me it's a common problem with the Optimus Pro. I'm on my third one in 8 months now and this one started randomly powering off within 15 minutes of when I took it out of the box three days ago.
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Yeah. My issue was the battery for sure. Make them replace the battery and it should temp solve the issue
From what I read on the first e980 i had these phone tend to have a hardware problem where the power button is creating the same issues as OP. Some refurbished e980s have the hardware problem solved.

LG G3 Bootloop?

Last week I have rooted my LG G3 so I can install Cyanogenmod 13 on it, bcs after some time I felt my phone got slow and the battery life was not that great. I installed it and it got really better. I tried to get a more stock feel so I installed Xposed and the module Android N-ify to get some Android N look to it. Like always, it said my phone can get into a boot loop, but I knew how to fix it. So, one morning I woke up and saw my phone in the reboot screen and didn't care a lot about it. Later I woke up to get ready to go to my lectures, but the LG logo was still there on my screen. It would then get black and the logo reapears. I thought it got into a bootloop and reflashed CM, but still. I wiped the whole system, reinstalled it again, nothing. Flashed stock Firmware to it, still the same. I brought the phone to the workshop where I work and a coworker took care of it, saying he installed the softwer anew and it really looked like it was fixed. I got home, plugged it into the charger and when I got back it was like before, restarting... It didn't look like it was software based so I searched the forums and saw that a lot of similar problems were solved with buying a new battery. I did the same but it got even worse... Before I could actually sometimes get pass the bootloop but WiFi, Bluetooth and the other connectivities wouldn't work, now it just keeps bootlooping. A friend of me, who works at a repair service, said I should buy a new "power flex" for the phone and install it. I bought it, but I am not sure if it will fix it. It should arrive sometime next week, but I wanted still to ask here if somebody has somekind of idea that could help me. And yes, I tried also to put a piece of paper between the battery and the simtray, but didn't help me... Would the problem be solved if installed the power flex? And did this happen bcs I rooted my phone?

Pixel XL suddenly off, not charging nothing completely dead!

Using the phone as usual was on facebook and it just turned off battery was around 30%~, has happened once before which i just put on charge and it charged from 0% normally thinking back i should've prepared for the worst but i didn't.
Now it off tried 3 different chargers and nothing, doesn't turn on, no notification light, no vibration not a beep!
running the Resurrection Remix ROM the FEB build, EX Kernal march build, TWRP RC1 and supersu
Also last time it crashed while on facebook as well
PC not reading it and I don't think i can restore to factory now, which could effect my warranty, so any help could be greatly appreciated, tried holding the power button, volume down and power button and still nothing.
Send HELP!!
Call 1-800-Google for a replacement. If you can't turn it on then they can't either. Besides, they don't care if you have some weird rom on it. But since it's unlocked then they can get all your data if they get it running. Why oh why do people unlock their bootloaders? lol.. no flaming, just sayin'.
I knew one dev who somehow F'd up his CPU's while tinkering around with deep code stuff.
It was a Samsung and warranty was denied.
But flashing a ROM and kernel won't do this, so it's a straight hardware failure it sounds like.
Send it on back.
Don't mention anything about custom ROM.
Thanks for giving me hope guys, now just need to find my receipt
DeadDude said:
Thanks for giving me hope guys, now just need to find my receipt
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You probably won't need one. It's on record if you didn't get it second hand.
Sent from my Pixel using XDA-Developers Legacy app
Yeah I just went into JB Hi Fi an electronics store in australia where i bought the phone from and they blamed it on physical damage that was from when i first got the phone 5 months ago, so i contacted google and they tell me to send it in for a frame repair and then send it back to them to probably end up sending me a refurbished one, which to be honest sounds stupid as hell.
Going to call google tomorrow morning and see what can be done over the phone.

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