Related
My Note 4 was defective (overheating and static sound coming from speaker when camera is on) so Best Buy screw my order after sending defective unit back. After bunch of promises that I will get "immediate" replacement for my pre-order they will provably cancel it completely and provide refund... Question is should I make another order and wait 2 months or wait and pre-order (this time thru Sprint) Galaxy Note Edge which might be released in about a month? Yes Note 4 is nice but still very similar to my existing Note 3 while Edge would be something very different.
Either way Edge should be here by end of the year (leak source says before) , yes first T-Mobile version but others should follow up as well.
http://www.businessinsider.com/samsung-galaxy-note-edge-us-release-2014-10
http://www.phonearena.com/news/Sams...nched-by-T-Mobile-in-the-coming-weeks_id62303
I find the edge a little too gimmicky to jump the gun on until hearing from real world users if it's worth it
chosenhobo said:
I find the edge a little too gimmicky to jump the gun on until hearing from real world users if it's worth it
Click to expand...
Click to collapse
Have a friend (pilot who actually tried real Edge phone somewhere on his world around trip) and he is amazed by Edge. Guy has been all about IPhone but now he's waiting to get Edge. This should say enough.
2nd there is a reason they released one at the time, if you release two good phones at once or even selling better one first - selling other one of them might be a problem, so maybe keep sweeter deal for an end ?
think about it
I think the edge is going to be a bust and would stick to a working Note 4.
The edge won't work with the gear vr. If that is a big deal for you i would stick with the 4.
erik077 said:
Have a friend (pilot who actually tried real Edge phone somewhere on his world around trip) and he is amazed by Edge. Guy has been all about IPhone but now he's waiting to get Edge. This should say enough.
2nd there is a reason they released one at the time, if you release two good phones at once or even selling better one first - selling other one of them might be a problem, so maybe keep sweeter deal for an end ?
think about it
Click to expand...
Click to collapse
Lol, even thinking about it I'd still say it's gimmicky. No doubt it's cool and different, but I don't believe different necessarily mean good either. Not that the Edge is NOT good. I just didn't personally see any great appeal with it in-store.
erik077 said:
My Note 4 was defective (overheating and static sound coming from speaker when camera is on) so Best Buy screw my order after sending defective unit back. After bunch of promises that I will get "immediate" replacement for my pre-order they will provably cancel it completely and provide refund... Question is should I make another order and wait 2 months or wait and pre-order (this time thru Sprint) Galaxy Note Edge which might be released in about a month? Yes Note 4 is nice but still very similar to my existing Note 3 while Edge would be something very different.
Either way Edge should be here by end of the year (leak source says before) , yes first T-Mobile version but others should follow up as well.
http://www.businessinsider.com/samsung-galaxy-note-edge-us-release-2014-10
http://www.phonearena.com/news/Sams...nched-by-T-Mobile-in-the-coming-weeks_id62303
Click to expand...
Click to collapse
Best buy actually returned your defective device and ordered you another one? I have a defective device also but my store said the only thing they can do is provide me a refund. The $250 of promotions and $50 gift card would be put on a card and the $27 tax i paid with debit would be put back on card. They could not order an exchange or replacement im just sol until more were on shelf and i could buy another one. Problem:im only getting $327 refund because i signed contract and to replace it I will have to pay full price. If best buy helped you in any other way please let me know so i cam yeti top hey more help from my store.
hardingn88 said:
Best buy actually returned your defective device and ordered you another one? I have a defective device also but my store said the only thing they can do is provide me a refund. The $250 of promotions and $50 gift card would be put on a card and the $27 tax i paid with debit would be put back on card. They could not order an exchange or replacement im just sol until more were on shelf and i could buy another one. Problem:im only getting $327 refund because i signed contract and to replace it I will have to pay full price. If best buy helped you in any other way please let me know so i cam yeti top hey more help from my store.
Click to expand...
Click to collapse
Not the store, their corporate. Now they are trying to pull bunch of bs on me but I have all calls recorded and they were aware of recording. Last bs they puled is "you never returned device" but I have recorded conversation where they confirmed return and tracking # confirmation. Still waiting and not sure that will happen (so signs of phone or money for that line. In the meantime I got another Note 4 for my other line upgrade which I swapped to mine (went thru hell to get this one). There is only 3 ways in here to resolve issue with my first line (sprint agreed to those), send another phone, reset upgrade eligibility and provide refund or law suit using those recorded conversations. Additional issue is I had 1500 land line minutes (didn't know that include toll free) and I received email from sprint that I might get charged 0.40 per minute (spent all my landline minutes with stupid bestbuy)
Let me put on record, that my Note 7 has been awesome, not a single problem, unlike other posts I've seen here and around the net, my battery life has been AMAZING! Like 3 1/2 hour convo on the phone last night and only suffered a 10% battery drain amazing, I have yet to see this phone go below 49% after a full days use (work and using it at home to watch videos and surf the net.)
UI has snagged here and there but quickly fixes itself and the battery hasn't even remotely gotten warm during charging (Charge all night at home on Samsung Fast Charger Wireless Stand and the few times I've charge at work for a few minutes, its been on the original non fast Samsung charge disc) and it hasn't gotten even warm with a chunk of Gear VR play (Decided to lay low on the VR play since the recall though lol) so needless to say, I'm loving the Note 7, its sad to see anyone else have a different experience.
With that being said, I don't want to push it, as far as I'm reading it seems there doesn't exactly have to be a warning sign for the battery to just go up in flames, and I guess if I don't have to I'm not gonna chance it happening. And when Samsung said within a week or 2 the replacements would be available I was all about holding on to it in the meantime, but it seems that the replacements aren't gonna be ready in that time frame. And I'd prefer not to burn my house down lol.
So my question is to anyone who had to exchange their Note 7 at Best Buy, I know we have to deal directly with whoever we purchased the Note 7 from and I'm sure I'm not the only one who grabbed mine at Best Buy on launch day.
Did they do an exchange and are they offering a "Loaner" phone?
According to AT&T whom I just spoke with, they stated that Best Buy SHOULD exchange my device and give a Loaner Phone like an S7 Edge or something to use in the meantime, and if they don't then I need to call AT&T on the phone and have the Best Buy employee speak directly to the AT&T rep ... sounds simple right? Well anyone who has ever dealt with BB knows they are usually hard to deal with, and I've read posts stating that some BB stores were pretending like they didn't even have a recall notice and denying the customers Note 7.
So i figured before I waste my time and come within inches of wanting to choke out a blue shirt from pure frustration, I'd see if anyone here has had success in exchanging their Note 7 for a LOANER phone, that when once the new Note 7 batch arrives we can swap back out?
Thanks for any help!
Here is their Note 7 recall webpage (which will be handy when you bring the Note 7 into their brain dead staff who'll have no clue)
http://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994
Exchange current Galaxy Note7 device with a new Galaxy Note7 (when product becomes available).
Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7-specific accessories with a refund of the price difference between devices.
Return your Note7 and receive a full refund.
3 options, but no loaners.....
I have two Note 7s purchased and i'm waiting for restock before doing battle with them.
Itchiee said:
Here is their Note 7 recall webpage (which will be handy when you bring the Note 7 into their brain dead staff who'll have no clue)
http://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994
Exchange current Galaxy Note7 device with a new Galaxy Note7 (when product becomes available).
Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7-specific accessories with a refund of the price difference between devices.
Return your Note7 and receive a full refund.
3 options, but no loaners.....
I have two Note 7s purchased and i'm waiting for restock before doing battle with them.
Click to expand...
Click to collapse
Yeah, I read that prior to posting, But AT&T assured me they will offer me a loaner, but again anyone who's dealt with BB knows that they run rogue and do their own thing, and AT&T has always been disconnected from how BB runs. But I'm in the same boat as far as just keeping it, I love the phone and just want to get a new certified one and move on to enjoying it for what it is, I'd do a loaner and have a new phone to play with if the process was gonna be smooth, but it NEVER is with BB. lol you said it perfect ... "doing battle with them" every time I deal with them i leave the store mentally and physically drained, and yet they keep getting me back in because of the damn pre-order promotions they always have ...
Yeah same but I also like just going into some place and buy something instead of waiting around for delivery. The AT&T people may be trolling you tho..... Since BB does not say loaner it's hard to say cause they all run rogue of store policies. I would... Give the cell area a preemptive call and ask for the manager and ask him directly. Also as a primer to make sure they are aware that they are still involved in this process and not tell you deal with Samsung. I've been reading all I could about this soap opera and seen someone say that their BB did give them a loaner, again, going against the grain (and no way to confirm internet statements at times).
Our Notes are running fine, last all day long, and have no user installed battery drain or lag.
Keep us (me) posted.... I'll do the same when it comes time.
Itchiee said:
Yeah same but I also like just going into some place and buy something instead of waiting around for delivery. The AT&T people may be trolling you tho..... Since BB does not say loaner it's hard to say cause they all run rogue of store policies. I would... Give the cell area a preemptive call and ask for the manager and ask him directly. Also as a primer to make sure they are aware that they are still involved in this process and not tell you deal with Samsung. I've been reading all I could about this soap opera and seen someone say that their BB did give them a loaner, again, going against the grain (and no way to confirm internet statements at times).
Our Notes are running fine, last all day long, and have no user installed battery drain or lag.
Keep us (me) posted.... I'll do the same when it comes time.
Click to expand...
Click to collapse
Agreed, I think a call ahead to BB is the first step. But even that is a 50/50 shot of BS lol.
But yeah, I am the same way, i don't like dealing with the mail if I don't have to. Packages get lost or kicked around or stolen or get held at a FedEx or UPS location over the weekend sometimes. So I just prefer to walk into a store and leave with the product in hand, and BB seems to really be the only place to do that outside dealing with the carrier stores, it just comes at a cost lol. But the same frustrations can be said for reps at the AT&T corporate stores. It's a no-win situation really.
But I've also read mixed reviews on BB about the whole recall process so far, some had no issues, some got no where, so I figured I'd ask for some advice ahead of time. Worst case scenario I'll just keep enjoying my Note 7 until the new stock comes in ... lol which isn't a bad option.
But again thanks for the help man, i appreciate it and I'll def post up how this venture plays out, maybe it'll help someone like me looking for answers.
At Best Buy there no loaner phone. The exchange to Edge or S7 is permanent and the full return might not be available anymore. What they want you to return will vary from store to store.
BestBuy is not giving a temp phone. They are either giving you a full refund, or you move to the S7 or S7 Edge or wait to get a new Note7 when that comes available.
honestly, I wonder if us in the US will wind up getting replacements, because if Samsung isolates the batteries to the Exnyos models, they most certainly wont recall the US market Snapdragon ones.
SeanK_ said:
BestBuy is not giving a temp phone. They are either giving you a full refund, or you move to the S7 or S7 Edge or wait to get a new Note7 when that comes available.
Click to expand...
Click to collapse
Right, the problem is, I'm not sure I can get the transaction completely reversed through best buy then walk into an AT&T and have them give me a loaner phone, since I reversed the upgrade at best buy.
Pretty sure you'll be stuck at your temp phone.
Sent from my Nexus 6P using Tapatalk
SeanK_ said:
Pretty sure you'll be stuck at your temp phone.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Exactly
I purchased my Note 7 from Best Buy on Aug. 19 via an AT&T Next trade-in of my Note 5. On Sep. 4, I returned the Note 7 to Best Buy under the recall. They coordinated with AT&T and then sent me over to a nearby AT&T store to get my interim phone (S7 Edge). I now have the option of either keeping the S7E or exchanging it for the N7 when the new ones are available.
(As for that choice: the S7E and the N7 are both great, though I like the N7 slightly better. So I'm planning to exchange--unless the N7's sound/vibration-feedback-lag problem still hasn't been fixed by then, in which case I'll keep the S7E instead.)
http://forum.xda-developers.com/att-note-7/help/intermittent-ui-feedback-lag-t3449831
Best Buy is sending out emails that pretty much state their webpage... just to add to the thread and hope you guys receive too.
They mention "getting registered for a new Note7" so *sigh* i'm going to pay them a visit tomorrow and see if they even know they have this list.
Registered at lunch at my Best Buy in Whitehall PA. They are handling it similar to preorders. Has a registration process etc. You will basically get a preorder email once your registered and then it's first come first serve to those registered as they come in. They stated Staten Island, some NYC and New Jersey Best Buys got their replacement shipments today and that they are assuming we will get ours locally in a day or so.
Just passing on the info
Sent from my SM-N930V using XDA-Developers mobile app
So, stopped by my local Best Buy and spoke to the mobile manager who stated that all I needed to do was go to that BB Note7 page and enter my email address and that's it. Once they arrive I'll be notified and I can exchange. He said possibly next week but who knows for sure.
Sent from my SM-N930P using Tapatalk
Dmac1984 said:
Right, the problem is, I'm not sure I can get the transaction completely reversed through best buy then walk into an AT&T and have them give me a loaner phone, since I reversed the upgrade at best buy.
Click to expand...
Click to collapse
I returned my Note 7 to Best Buy, then went to an AT&T store to get an interim S7 Edge. Best Buy was on the phone with AT&T for an hour working out the details. Then it took another hour for the AT&T store manager to call headquarters to work out the remaining details. But it did happen, at least in this instance.
Went to Best Buy and told them I wanted to exchange. Took my order, gave me a pre order reservation form and also received an email confirming the order was placed like any other order. Said new shipments were imminent (I won't hold my breath) gave me back my phone and said to exchange when new phone arrives. We'll see how it goes. They did mention the Sept 30 date but the form doesn't. Believe me, I will request full refund if that date isn't met.
Not sure if this was the correct procedure BB is supposed to follow but as I said as 9/30 approaches I'll just ask for an immediate refund.
Sent from my Nexus 6P using Tapatalk
Went in there today and pre order.
Sent from my SM-G930T using XDA-Developers mobile app
I returned my note 7 a week ago. You think I can get a loaner now?
GripR said:
Went in there today and pre order.
Sent from my SM-G930T using XDA-Developers mobile app
Click to expand...
Click to collapse
Pre-order a replacement? So if I don't swap to a loaner or don't go into a bestbuy I won't get a call for a replacement? I put my email on their website to be notified as few days ago also.
Just want to express my deep disappointment at this whole exchange, BB and AT&T. At the end of an agonizing 3 hours at Best Buy, not did I not get my replacement Note 7, I did not even get to take recalled Note 7 back with me. I came home without Note 7. I could forgive the Best Buy reps for being so incompetent but I can't accept that I spend a lot of money on accessories, multiple cases, wireless charger, tempered glass protectors (yeah, those curve ones, multiple of them). I could probably return the Samsung wireless charger to BB but not other accessories I got of eBay.
Basically, BB could not exchange my recalled phone because they can't figure out how to hand me a new phone, take my phone, ship it back to Samsung and have Samsung credit them for the full price they paid. In a nutshell, they could wash their hands with the whole recall and make Samsung responsible for my and everyone of their customer's inconvenience but they chose to screw me.
Sorry for the rant and just wondering if anyone had to go through the ordeal like mine or not. Next time I will be careful who I purchase stuff from and as of now I don't think I will ever buy anything from there again.
try with your carrier, unless your phone is a branded one
winol said:
try with your carrier, unless your phone is a branded one
Click to expand...
Click to collapse
I did stopped by AT&T corporate store and asked, clerk there said they can't help unless product was purchased from AT&T or directly from Samsung. Anyway, phone was confiscated by Best Buy. They cancelled my contract. However, I got stucked with 1st month's device payment and activation fee, with no hope of ever getting them reimbursed.
My wife still have her explosion prone Note 7 in her possession with no hope of getting replacement.
Well as I know best buy system a bit... they cant cancel most return unless they go through a big complication. If it wasn't a recall phone u might have beable to get it cancel. These complication could hurt any business unless they had bad practices period...
Hi All
As i'm sure you are all aware, Samsung has instructed to turn off all Note 7 devices. Our friends in the US have an official statement saying they can exchange versus a S7 or get a full refund.
Everyone else, we need to "take advantage of the remedies available".
I've not seen any official statements from CPW just yet, but let's all share with the community if there's any news on what is on offer.
<Stunned silence from the crowd>
I contacted them this morning, and predictably, they knew nothing.
Chippy_boy said:
<Stunned silence from the crowd>
I contacted them this morning, and predictably, they knew nothing.
Click to expand...
Click to collapse
didn't expect any less from them...i'm assuming some sort of official statement from CPW will have to make it's way out before they process anything
if they offer a 50% discount to S7E maybe then ppl would even consider to go with Samsung they proved to all that they can even make a recall right... Such a good phone and they managed to **** it up...
I have just called CPW. They have confirmed that they will issue a full refund for customers who bought sim-free or pay as you go. They are still working on customers who bought with a contract as "it's more complicated". As I bought sim free, I will be heading in store tomorrow to ask for my refund.
I returned my Note 7 yesterday, I pre ordered from the carphone warehouse in August (Contract Upgrade) and took delivery August 28th.
Exchanged the handset mid Septemeber due to first recall, did this in store.
Then the news of rumoured halted production etc etc broke a few days ago (Confirmed today), I took my Note 7 back to store yesterday, preemptively, before going through all of the same crap as last time. CPW customers on this board know all to well
The manager was at a loss on what to do, he could not exchange to another phone as the till was refusing, in the end I said it was faulty and after much debate he cancelled my contract, music to my ears. I can now go and choose another upgrade after 2 months with a note 7. Kept the VR, kept the free case and also £180.99 in debit card refunds due to various problems in exchange.
I will not be using the CPW again, will miss the Note 7 and its potential but personally, it's time for me to move on; I'm thinking Pixel XL. Good luck and push for the cancellation if you're on contract, experience shows that waiting for CPW will limit choice and will take an age.
alltaken123 said:
I returned my Note 7 yesterday, I pre ordered from the carphone warehouse in August (Contract Upgrade) and took delivery August 28th.
Exchanged the handset mid Septemeber due to first recall, did this in store.
Then the news of rumoured halted production etc etc broke a few days ago (Confirmed today), I took my Note 7 back to store yesterday, preemptively, before going through all of the same crap as last time. CPW customers on this board know all to well
The manager was at a loss on what to do, he could not exchange to another phone as the till was refusing, in the end I said it was faulty and after much debate he cancelled my contract, music to my ears. I can now go and choose another upgrade after 2 months with a note 7. Kept the VR, kept the free case and also £180.99 in debit card refunds due to various problems in exchange.
I will not be using the CPW again, will miss the Note 7 and its potential but personally, it's time for me to move on; I'm thinking Pixel XL. Good luck and push for the cancellation if you're on contract, experience shows that waiting for CPW will limit choice and will take an age.
Click to expand...
Click to collapse
Completely agree with you there. Don't think I will ever by from CPW again, i'm heading in store tomorrow to get my refund.
I'm at a loss as to which phone I want to replace the note 7 with. The Pixel XL in my opinion is overpriced for the spec, and you will probably feel a big different in design quality, as well as screen brightness / contrast. No screen can surpass the Note 7
Boeing100 said:
I have just called CPW. They have confirmed that they will issue a full refund for customers who bought sim-free or pay as you go. They are still working on customers who bought with a contract as "it's more complicated". As I bought sim free, I will be heading in store tomorrow to ask for my refund.
Click to expand...
Click to collapse
Well if they think I am going to carry on paying £42/month for a phone that I don't have, they can forget it.
This is the BIGGEST pain in the ass. It's all well and good swapping it for something else, but as this phone was worth more than say the S7/S7 edge, how does that equate to being fair? I'm at a loss for what to do. What phone do I take? It's a real bummer because I love the N7
jonboyuk said:
This is the BIGGEST pain in the ass. It's all well and good swapping it for something else, but as this phone was worth more than say the S7/S7 edge, how does that equate to being fair? I'm at a loss for what to do. What phone do I take? It's a real bummer because I love the N7
Click to expand...
Click to collapse
if you exchange it for an S7, they will refund you the difference in price
Boeing100 said:
if you exchange it for an S7, they will refund you the difference in price
Click to expand...
Click to collapse
And the £8 difference per month on the contract?
So pissed right now, love this phone. Mines on contract on EE but bought from CPW can see things getting messy if i return phone. Contract started end of August, actually was a upgrade. Can Carphonewarehouse cancel my upgrade as cooling off period has long gone? I do not want any other phone ill just go back to my GS7 Edge thats sitting in my draw.
Sent from my SM-N930F using XDA-Developers mobile app
Chippy_boy said:
And the £8 difference per month on the contract?
Click to expand...
Click to collapse
Indeed. How can we quantify a phone swap when all we're paying is the monthly cost? I paid £180 upfront for my Note 7 and £38 a month!
I will be telling them plainly and simply that I want my £59 phone cost back and I expect the Vodafone contract to be cancelled. "Fortunately" - if that's the right word - I haven't blown a load of money on fancy cases or peripherals.
£120 upfront, £20 on a case, Calls to Carphone because they haven't got back in touch. I'm expecting a hefty refund on top of a replacement! I need mines before Sunday, as I'm off on travels with work. I'm waiting on further info after calling them today, but from what it sounds like, there will be an option of replacing the device with a different one, and price plan adjustments.
I'm just hoping it's done quickly, and that I get a similar spec phone, Ideally I need 64Gb with Micro SD, or a 128Gb phone, USB Type C for other stuff I've bought, and a 5.5 or bigger display, problem being, I'm not seeing much alternatives... Any ideas?
MattLivesInABox said:
£120 upfront, £20 on a case, Calls to Carphone because they haven't got back in touch. I'm expecting a hefty refund on top of a replacement! I need mines before Sunday, as I'm off on travels with work. I'm waiting on further info after calling them today, but from what it sounds like, there will be an option of replacing the device with a different one, and price plan adjustments.
I'm just hoping it's done quickly, and that I get a similar spec phone, Ideally I need 64Gb with Micro SD, or a 128Gb phone, USB Type C for other stuff I've bought, and a 5.5 or bigger display, problem being, I'm not seeing much alternatives... Any ideas?
Click to expand...
Click to collapse
I'm gutted. Truly. I *love* the Note series, but I can't see myself going back to my Note 3 until a Note 8 (if they haven't ditched the series). The closest alternative of course is the S7 Edge, same processor, same cameras, same design, same IP rating. Obviously though, goodbye to the stylus, iris recognition, secure folder, larger screen with HDR! Oh and goodbye USB-C which I spent money on switching to. GRRRRR.
My issue with the S7 Edge, is that the edges are too big, I trigger them accidentally on my friends handsets all the time, plus only 32Gb onboard, which means I'd need to buy a larger more expensive Micro SD (Mines is 64Gb, but I use roughly 100Gb in total on my phone) and why I didn't buy one! Not taking the stepping back from USB Type C, which I'd just switched to across the board! There's simply not really any devices that can really compare!
Absolutely devastated, plus as ridiculous as this may sound, I really liked the Blue Coral colour finish, I'm somewhat of a colourful person, and apart from rose gold (I'm not a fan) I don't really see any coloured phones, and I prefer having my phone naked, as I tend to wear a lot of skinny jeans with slim pocket space...
MattLivesInABox said:
£120 upfront, £20 on a case, Calls to Carphone because they haven't got back in touch. I'm expecting a hefty refund on top of a replacement! I need mines before Sunday, as I'm off on travels with work. I'm waiting on further info after calling them today, but from what it sounds like, there will be an option of replacing the device with a different one, and price plan adjustments.
I'm just hoping it's done quickly, and that I get a similar spec phone, Ideally I need 64Gb with Micro SD, or a 128Gb phone, USB Type C for other stuff I've bought, and a 5.5 or bigger display, problem being, I'm not seeing much alternatives... Any ideas?
Click to expand...
Click to collapse
Did they mention a "refund and cancel" option? I don't want a different phone and a cheaper contract. I want what I ordered and if they cannot fulfil their part of that agreement (and they cannot), I want to cancel.
There wasn't much of a mention about full refunds, but then again, I didn't ask for that, cause I'm pretty happy with my price plan and such. I would imagine there will be that as an option, I am tempted to leave Carphone, considering other people I know have already got their replacement sorted direct with Vodafone. Not pleased at all!
MattLivesInABox said:
There wasn't much of a mention about full refunds, but then again, I didn't ask for that, cause I'm pretty happy with my price plan and such. I would imagine there will be that as an option, I am tempted to leave Carphone, considering other people I know have already got their replacement sorted direct with Vodafone. Not pleased at all!
Click to expand...
Click to collapse
Yes, they are "vendor of last resort" aren't they.
I bought a note 7 off craigslist and I'm wondering if it can still be returned or traded for another device?
It can be, I personally have done exactly that. And I don't think you're limited to Samsung devices either. You could probably trade it in for an iPhone 7 (yuck! But at least have better resell value).
Thanks for the reply! So they don't need a receipt or the original store it was purchased from?
I'm in the U.S., so I don't know if it'd apply differently if you are not located here... but same thing. I bought second hand from someone. Call up Samsung's phone number listed on the recall page. Answer their questions to get a case started. Take note of your case number. Then you get transferred to someone else to begin the refund/return process. You'll get another return # or something, and they will ship the box to you. You ship the phone back and get a refund for the MSRP + any accessories, no taxes though since you don't have a receipt. It will take several weeks, so be warned.
That's awesome! I bought the phone for $200 so I can get all of what the original owner paid?
I heard of the official kill of the note 7 so i calles up samsung.. I brought my note 7 new off Craigslist for 175.. they instructed me that I could get a replacement even tho i purchased second hand process took about 20 minutes I picked tje s7 edge... sucks but will suffice till something new comes out
Doyle585 said:
I heard of the official kill of the note 7 so i calles up samsung.. I brought my note 7 new off Craigslist for 175.. they instructed me that I could get a replacement even tho i purchased second hand process took about 20 minutes I picked tje s7 edge... sucks but will suffice till something new comes out
Click to expand...
Click to collapse
Still, an s7 edge for $175 isn't a bad deal.