Hi Guys,
i bought a Fire TV today and i think i already ****ed up.
I unpacked it, plugged everything in and got no signal on my TV. I saw that the remote was working since the light on the AFTV responded to my inputs. Tried changing channels on my TV but nothing worked. Then i figured to restart the AFTV and see again. Did that 2 or 3 times and nothing.
Turns out the HDMI cable wasn't fully plugged in. Stupid i know, but happens i guess.
So now i got the signal and the AFTV said the update failed and it should restart in a few minutes. OMG i think i unplugged it while it updated? Oh god no.
It never did restart on its own. I waited at least 15 min. Then i unplugged it again like the screen said and now it is stuck in the boot animation logo. 45 min in and nothing happens.
So i think i bricked my brand new AFTV. Is there anything i can do or do i have to send it back. Cant reach amazon support and support page says nothing about this. I m so mad right now.
Plugged in a usb keyboard and got into recovery mode. Recovery mode says the device will reboot in a "few minutes". It doesn't. I'm stuck.
CaptainFlakes said:
Plugged in a usb keyboard and got into recovery mode. Recovery mode says the device will reboot in a "few minutes". It doesn't. I'm stuck.
Click to expand...
Click to collapse
I think if you hit escape or something you should be able to get to the recovery menu. You could try doing a factory reset.
No i can't do anything in the amazon recovery. It just says the AFTV will restart. But it doesn't.
Why don't you just phone Amazon? They are usually VERY helpful and will help you out
Arkadian1 said:
Why don't you just phone Amazon? They are usually VERY helpful and will help you out
Click to expand...
Click to collapse
Yeah they did. They send me replacement. Just hoped to avoid that. But there seems no way to properly reset the device.
Thx for the help guys.
CaptainFlakes said:
Yeah they did. They send me replacement. Just hoped to avoid that. But there seems no way to properly reset the device.
Thx for the help guys.
Click to expand...
Click to collapse
That's best I don't work for Amazon, but I can't deny that their customer service is second to none!
Useful to know, though... never unplug a Fire TV when it is updating
I did it once with an iPad... I managed to sort it out, but it wasn't the easiest thing in the world to accomplish.
Related
I have searched and searched for three nights already. I actually opened the kindle in fustrsation hoping it was only a lose cable or something. No luck. My kindle was running ICS and one night it turned off. I plugged it in the charger and called it a night. In the morning I turned it back on but no go. And its been like that ever since. I have no idea how to get it to connect to my laptop. I tried everything and anything I found here and elsewhere online. Everyone says to connect or put on boot mode or something. But I have no idea if the kindle is even on or not. It just has a blank screen and thats it. I tried using the various tools such as kindle unblock utility and kindle utility but there useless since I can't connect the kindle cause i don't know if its on or not. Then I tried loading the drivers that came with unbrick utility but it says something about driver is unsigned. Scoured the web for an answer to THAT dilemma and nobody has a real solution. Seems every solution starts with, "connect device in fasboot or slow boot or snail boot" but the whole point of seeking a solution as far as Im concerned is cause the device DOES NOT CONNECT OR CANT CONECT TO ANYTHING!!!! Im at my wits end. Its three in the morning and my wife is on her 5th dream...again this week!!!! Please help!!! Im willing to ship this POS out to anyone that can fix it and I will donate a g2X rooted and unlocked for your time!!!! I swear I will!!! I just want to get this over with. PLEASE HEKP!!!!!!!!!!!!!
you need to use firekit.
it allows you to boot your pc of a linux usb live pen drive with some tools preloaded.
all you need is to shortout a contact inside kindle and insert usb cable into kindle at the same time.
ill post a link in a minute. just follow the instructions exactly and i'm sure it will bring your kindle back to life.
hope this helps
steve
sent from my new non bricked kindle
---------- Post added at 11:34 AM ---------- Previous post was at 11:22 AM ----------
link is here http://forum.xda-developers.com/showthread.php?t=1430038
Get a new replacement one...
alekslove said:
I have searched and searched for three nights already. I actually opened the kindle in fustrsation hoping it was only a lose cable or something. No luck. My kindle was running ICS and one night it turned off. I plugged it in the charger and called it a night. In the morning I turned it back on but no go. And its been like that ever since. I have no idea how to get it to connect to my laptop. I tried everything and anything I found here and elsewhere online. Everyone says to connect or put on boot mode or something. But I have no idea if the kindle is even on or not. It just has a blank screen and thats it. I tried using the various tools such as kindle unblock utility and kindle utility but there useless since I can't connect the kindle cause i don't know if its on or not. Then I tried loading the drivers that came with unbrick utility but it says something about driver is unsigned. Scoured the web for an answer to THAT dilemma and nobody has a real solution. Seems every solution starts with, "connect device in fasboot or slow boot or snail boot" but the whole point of seeking a solution as far as Im concerned is cause the device DOES NOT CONNECT OR CANT CONECT TO ANYTHING!!!! Im at my wits end. Its three in the morning and my wife is on her 5th dream...again this week!!!! Please help!!! Im willing to ship this POS out to anyone that can fix it and I will donate a g2X rooted and unlocked for your time!!!! I swear I will!!! I just want to get this over with. PLEASE HEKP!!!!!!!!!!!!!
Click to expand...
Click to collapse
I did bricked my first Kindle, then I called Amazon (it still in warrentee), they sent me a new one next day. They tell you to send the old one back. They did not even ask me what happened. I've just said it no longer worked.
alekslove said:
I have searched and searched for three nights already. I actually opened the kindle in fustrsation hoping it was only a lose cable or something. No luck. My kindle was running ICS and one night it turned off. I plugged it in the charger and called it a night. In the morning I turned it back on but no go. And its been like that ever since. I have no idea how to get it to connect to my laptop. I tried everything and anything I found here and elsewhere online. Everyone says to connect or put on boot mode or something. But I have no idea if the kindle is even on or not. It just has a blank screen and thats it. I tried using the various tools such as kindle unblock utility and kindle utility but there useless since I can't connect the kindle cause i don't know if its on or not. Then I tried loading the drivers that came with unbrick utility but it says something about driver is unsigned. Scoured the web for an answer to THAT dilemma and nobody has a real solution. Seems every solution starts with, "connect device in fasboot or slow boot or snail boot" but the whole point of seeking a solution as far as Im concerned is cause the device DOES NOT CONNECT OR CANT CONECT TO ANYTHING!!!! Im at my wits end. Its three in the morning and my wife is on her 5th dream...again this week!!!! Please help!!! Im willing to ship this POS out to anyone that can fix it and I will donate a g2X rooted and unlocked for your time!!!! I swear I will!!! I just want to get this over with. PLEASE HEKP!!!!!!!!!!!!!
Click to expand...
Click to collapse
I was in the same situation as you were, i messed up my KF but was able to revive it using the USB Firekit (link in the first reply you got), just follow it carefully. This will require you to open up your KF.
Dont despair, it will work
if you have probs with firekit.
post as much detail as pos of what you've done and where you're at in the process.
its not too hard as long as you follow the post to the T.
let us know how you get on.
cheers
steve
Sent from my Galaxy Nexus using xda premium
I had the same problem, but I fixed it by my resolder my USB port
Sent from my PG86100 using xda premium
alekslove said:
I have searched and searched for three nights already. I actually opened the kindle in fustrsation hoping it was only a lose cable or something. No luck. My kindle was running ICS and one night it turned off. I plugged it in the charger and called it a night. In the morning I turned it back on but no go. And its been like that ever since. I have no idea how to get it to connect to my laptop. I tried everything and anything I found here and elsewhere online. Everyone says to connect or put on boot mode or something. But I have no idea if the kindle is even on or not. It just has a blank screen and thats it. I tried using the various tools such as kindle unblock utility and kindle utility but there useless since I can't connect the kindle cause i don't know if its on or not. Then I tried loading the drivers that came with unbrick utility but it says something about driver is unsigned. Scoured the web for an answer to THAT dilemma and nobody has a real solution. Seems every solution starts with, "connect device in fasboot or slow boot or snail boot" but the whole point of seeking a solution as far as Im concerned is cause the device DOES NOT CONNECT OR CANT CONECT TO ANYTHING!!!! Im at my wits end. Its three in the morning and my wife is on her 5th dream...again this week!!!! Please help!!! Im willing to ship this POS out to anyone that can fix it and I will donate a g2X rooted and unlocked for your time!!!! I swear I will!!! I just want to get this over with. PLEASE HEKP!!!!!!!!!!!!!
Click to expand...
Click to collapse
do you know what 3.0 kernel version you had installed. if it was #10 or lower follow the instructions below. my kf did the same thing and it's any easy fix. most likely your kf's battery is completely utterly dead.
NOTE: this may or may not work depending on what the kfu or unbrick utility did without you knowing.
1. plug your kf into the wall charger.
2. press and hold the power button until the light comes on. if this happens it will boot to a black blank screen but you will notice the backlight is on. let it sit this way overnight.
3. after it has sat overnight, unplug it from the charger and hold the power button until it powers off (light will go off as well ass back light lcd)
4. hold the power button until it comes back on. let it fully boot. you'll notice the time and date are incorrect.
5. power off again
6. download hashcodes newest 3.0 kernel #12
7. power back on and boot into recovery.
8. flash the newest kernel you downloaded
9. wipe dalvik and cache
10. reboot normally.
you'll then need to reset the date and time and you shouldnt have any problems after that.
alekslove said:
I have searched and searched for three nights already. I actually opened the kindle in fustrsation hoping it was only a lose cable or something. No luck. My kindle was running ICS and one night it turned off. I plugged it in the charger and called it a night. In the morning I turned it back on but no go. And its been like that ever since. I have no idea how to get it to connect to my laptop. I tried everything and anything I found here and elsewhere online. Everyone says to connect or put on boot mode or something. But I have no idea if the kindle is even on or not. It just has a blank screen and thats it. I tried using the various tools such as kindle unblock utility and kindle utility but there useless since I can't connect the kindle cause i don't know if its on or not. Then I tried loading the drivers that came with unbrick utility but it says something about driver is unsigned. Scoured the web for an answer to THAT dilemma and nobody has a real solution. Seems every solution starts with, "connect device in fasboot or slow boot or snail boot" but the whole point of seeking a solution as far as Im concerned is cause the device DOES NOT CONNECT OR CANT CONECT TO ANYTHING!!!! Im at my wits end. Its three in the morning and my wife is on her 5th dream...again this week!!!! Please help!!! Im willing to ship this POS out to anyone that can fix it and I will donate a g2X rooted and unlocked for your time!!!! I swear I will!!! I just want to get this over with. PLEASE HEKP!!!!!!!!!!!!!
Click to expand...
Click to collapse
i think i can help you .But i am in shanghai of China.
because this KF was made in our factory
Hold the power button for like a few mins couldn't hurt then try to power it on
Sent from my DROIDX using Tapatalk 2
Not to mention since you have the back off disconnect the battery for awhile then reconnect and power it on
Sent from my DROIDX using Tapatalk 2
If that doesn't work use pookeys firekit http://forum.xda-developers.com/showthread.php?t=1430038
Sent from my DROIDX using Tapatalk 2
I have it working now. But one issue. The Kindle boots up normally now first into FFF then to android. Everything seems to be working fine except my battery shows 0% charge all the time. It does not charge. I unplug it and immediately shuts down. Anyone know what I can do to fix this? By the way, thanks for everyone who helped or contributed some input. By the way if anyone wants to know the method that work led was the Firekit method using Ubuntu Linux and the short test trick. I tried it several times even had some help on Teamviewer from a very helpful member. But after trying as few commands, it finally booted to the yellow triangle and after that I went to recovery and reinstalled CM9. So yeah everything seems to work now except the battery basically acts like its not even there.
alekslove said:
I have it working now. But one issue. The Kindle boots up normally now first into FFF then to android. Everything seems to be working fine except my battery shows 0% charge all the time. It does not charge. I unplug it and immediately shuts down. Anyone know what I can do to fix this? By the way, thanks for everyone who helped or contributed some input. By the way if anyone wants to know the method that work led was the Firekit method using Ubuntu Linux and the short test trick. I tried it several times even had some help on Teamviewer from a very helpful member. But after trying as few commands, it finally booted to the yellow triangle and after that I went to recovery and reinstalled CM9. So yeah everything seems to work now except the battery basically acts like its not even there.
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1623244
Just flash FFF 1.4a, plug it into a USB Port on your computer, and take a nap. It should charge enough that you can reboot into your system and let you continue charging it normally.
same problem KHFD 8.9"
well
I didnt read everything carefully but succeded in rooting my KHFD 8.9"
then i tried to install FFF using KFU and then it restarted and i couldnt power it on
well i have tried using FireKit .. but it says waiting for OMAP device..
then i wanted to do the shorting trick !!
i have searched for two days and couldnt find any where the how to USB shorting of KHFD 8.9
please help I am getting frustrated..
kanchan.n.mahajan said:
well
I didnt read everything carefully but succeded in rooting my KHFD 8.9"
then i tried to install FFF using KFU and then it restarted and i couldnt power it on
well i have tried using FireKit .. but it says waiting for OMAP device..
then i wanted to do the shorting trick !!
i have searched for two days and couldnt find any where the how to USB shorting of KHFD 8.9
please help I am getting frustrated..
Click to expand...
Click to collapse
KFU is for the original kindle fire. Go post your problem in the KF2/KFHD QA. Most likely you have bricked your kindle. And factory cables don't work on that kf.
Whew. Didn't have to do anything elaborate on mine. Someone unplugged the wall wart and I didn't notice it for a few days. Held the power button for a minute or so as suggested above. Then tried a normal power on. That worked :good: Now I have it sitting in TWRP at 1%. When it gets over 10% I'll reboot into the OS.
THANK YOU!
Thepooch said:
Hold the power button for like a few mins couldn't hurt then try to power it on
Sent from my DROIDX using Tapatalk 2
Click to expand...
Click to collapse
THANKS! I thought..what the heck.. I will try what you suggested and it worked!
Hello,
Got an AFTV at staple the other day. I tried to follow the aftvnews guide "How to setup a new AFTV...".
Apparently my AFTV was pretty old since the initial unplug/plug trick did not work and the box was always stuk on waiting to download the update. I finally let the update run through and ended up with Firmware 51.1.0.2_user_510058520.
After that I tried to root the AFTV. For this I used adbFire. I was able to connect to the box (no internet connection at that time) and click on the Towelroot option. I did click on "Make it ra1n" and wait for a very long time. I never saw any message indicating that it succeded or failed. With the remote I ended up going back to the previous menu. I tried to install SuperSu but that did not work. Su was not installed. After rebooting the box, I get the back and white Amazon logo and then the screen goes black. The TV shows the selected input as if the AFTV is not sending any signal. I tried to plug the internet cable (with the 2 domains blocked) and the AFTV finally goes from the Orange blicking led to the Blue one but it's still stuck after the amazon back and white logo. I did try the ALT-I-PrntScr (which had worked previously when I was trying to prevent the update to install, I managed to get into recovery and do a factory reset ,so I know the keyboard itself is OK). But this time ALT-I-PrntScr only get the box to restart and brings me back to the Amazon black and white logo that disappear after a minute.
Nevertheless, I can still access the box from an adb shell, adbFire can connect to the AFTV. But since I no longer see any menu on the screen I can't attempt to reroot from adb fire.
A reboot recovery does not work as it's not authorized.
su command is not found , so it would confirm supersu did not install (properly). What's weird though is that if I do a ps, I see a process "u0_a1 6199 328 476352 18640 ffffffff 00000000 S eu.chainfire.supersu"
Any idea how I can unstuck the box ?
Thank you.
Some info for people in the same situation, the issue was that Towelroot needs internet access to complete.
i have exactly the same situation here. system doing an update and the power got cut off and viola. Welcome white amazon logo and pulsing white and orange indicator light. Tried all the possible ways found on the forum and net but no joy. Now its sitting on my drawer and hoping i can still find a way to make it alive.
DhiJay23 said:
i have exactly the same situation here. system doing an update and the power got cut off and viola. Welcome white amazon logo and pulsing white and orange indicator light. Tried all the possible ways found on the forum and net but no joy. Now its sitting on my drawer and hoping i can still find a way to make it alive.
Click to expand...
Click to collapse
I have the same exact issue right now, probably that same update yours downloaded from 2 weeks ago:
https://forum.xda-developers.com/fire-tv/general/fire-tv-stuck-amazon-logo-adb-t3809305
This guy had the same problem too, and he has a big list of things to try, none of which worked for me:
https://forum.xda-developers.com/fire-tv/help/fire-tv-remains-stuck-amazon-firetv-t3561797
Mine's unrooted on the latest version, so I guess I can't root and reinstall rom. I'd hate to have to throw this away it's only 2 years old. I have a 5 year old Roku that still runs great.
"Perfect" timing I guess with Prime Day coming up?
Edit: couple more guys having the same issue recently, sounds like a mass bricking going on
https://forum.xda-developers.com/fire-tv/help/firetv-box-white-amazon-logo-blank-t3472867
https://forum.xda-developers.com/fire-tv/help/fire-tv-stucks-white-amazon-logo-t2889867
https://forum.xda-developers.com/showthread.php?t=2799779&page=7
DhiJay23 said:
i have exactly the same situation here. system doing an update and the power got cut off and viola. Welcome white amazon logo and pulsing white and orange indicator light. Tried all the possible ways found on the forum and net but no joy. Now its sitting on my drawer and hoping i can still find a way to make it alive.
Click to expand...
Click to collapse
I played with mine a bit more today and I was able to fix
I read somewhere that someone else was having the same issue and said it was a HDCP handshake issue and they were able to fix by plugging to a different HDMI port on the TV. I tried that and it booted up to the colorful Amazon logo, showed the home page for a sec, then went to a black screen. From here, it would flash the home screen really quick randomly every 30 secs or so, so I know it booted up and I'm on the home page, it's just not displaying correctly. I was then able to pair my remote (I unpaired before because I was using flirc), then us the remote shortcut to factory reset. Good to go after the reset.
TBH, I did not try turning it on before I swapped HDMI ports so I'm not 100% sure if switching ports really did help it boot past the white logo, or if it just happen to get fixed after some time.
Interestingly while on the colorful logo, the alt+i+printscreen trick did not work for me. So it took me longer before I could get to the factory reset.
johnusesandroid said:
I played with mine a bit more today and I was able to fix
I read somewhere that someone else was having the same issue and said it was a HDCP handshake issue and they were able to fix by plugging to a different HDMI port on the TV. I tried that and it booted up to the colorful Amazon logo, showed the home page for a sec, then went to a black screen. From here, it would flash the home screen really quick randomly every 30 secs or so, so I know it booted up and I'm on the home page, it's just not displaying correctly. I was then able to pair my remote (I unpaired before because I was using flirc), then us the remote shortcut to factory reset. Good to go after the reset.
TBH, I did not try turning it on before I swapped HDMI ports so I'm not 100% sure if switching ports really did help it boot past the white logo, or if it just happen to get fixed after some time.
Interestingly while on the colorful logo, the alt+i+printscreen trick did not work for me. So it took me longer before I could get to the factory reset.
Click to expand...
Click to collapse
I wish I had the same luck like you but i tried different tv's, all the ports availble and different HDMI cables but still no luck.
Anyone able to find a solution to fix it? or should I just throw it out?
DhiJay23 said:
Anyone able to find a solution to fix it? or should I just throw it out?
Click to expand...
Click to collapse
Sorry you weren't able to fix. Before you throw away, try contacting support. Not because they can fix it, they most probably can't. When I had problems with mine, I contacted them and they gave me a $15 credit off of a new one because I was out of warranty. This was a couple days before Prime Day so I was able to snag a new one for really cheap. Plus my old one started working again, so I now have 2 Fire TVs
Hi All,
I recently unplugged my AFTV2's HMDI cable and then when replugging it, i cannot get video signal back.
I try to restart, and it doesn't get past the Amazon logo. No colour logo at all. It seems bricked form unplugging the HDMI cable?
To make things worse, this is the 3rd box I have had with this problem.
Any ideas what could be causing it? It has Firestarter and KODI installed.
Thanks
Same Here
That is interesting.
About an hour ago exchanged a 3 day old Fire TV at Best Buy for a new one because of this exact behavior. I thought it was defective. It worked for a couple of days, my kid unplugged it and re-plugged it a few times because the screen had gone black, and afterwards nothing. Booted to white logo, then went straight to black screen. I could connect to it with ADB, but it would no longer output video except for the initial white amazon logo at startup.
Also was running Firestarter and Kodi, nothing else (latest firmware, no root)
b1nuzz said:
Hi All,
I recently unplugged my AFTV2's HMDI cable and then when replugging it, i cannot get video signal back.
I try to restart, and it doesn't get past the Amazon logo. No colour logo at all. It seems bricked form unplugging the HDMI cable?
To make things worse, this is the 3rd box I have had with this problem.
Any ideas what could be causing it? It has Firestarter and KODI installed.
Thanks
Click to expand...
Click to collapse
galvanash said:
That is interesting.
About an hour ago exchanged a 3 day old Fire TV at Best Buy for a new one because of this exact behavior. I thought it was defective. It worked for a couple of days, my kid unplugged it and re-plugged it a few times because the screen had gone black, and afterwards nothing. Booted to white logo, then went straight to black screen. I could connect to it with ADB, but it would no longer output video except for the initial white amazon logo at startup.
Also was running Firestarter and Kodi, nothing else (latest firmware, no root)
Click to expand...
Click to collapse
Have you tried entering recovery and doing a factory reset?
See this thread here
I got this type of behavior and in fact it was my TV just unplug it and plug it back
My set up was originally through an amp, but I now have it plugged directly in to the TV. It makes no difference.
I only unplugged it because I was trying to solve the issue where all the blacks are crushed.
Amazon help just keep saying they are faulty and will replace them, but when I push them to try and offer a better solution as to why it keeps happening, they just tell me it won't happen again.
Dull.
gazdaman. said:
Have you tried entering recovery and doing a factory reset?
See this thread here
Click to expand...
Click to collapse
No matter how many times I try, and believe me, it's a lot of times, I cannot get it to activate recovery.
I also can't get it be seen with ADB. It's recognised on the network, but ADB can't connect.
Just to close this.
It was my AVR putting voltage down the HDMI and causing the unit to brick.
Nothing to do with the AFTV.
Sent from my iPhone using Tapatalk
I just got my brand new OP3, opened it and turned it on to start setting it up, it freezes inside the android set up and then restarts itself after a few seconds of being frozen.
Any solutions? I really don't want to return it, I find it a bit stupid it doesn't even work out of the box
Might be a dud. They happen. RMA it.
LaysDarren said:
I just got my brand new OP3, opened it and turned it on to start setting it up, it freezes inside the android set up and then restarts itself after a few seconds of being frozen.
Any solutions? I really don't want to return it, I find it a bit stupid it doesn't even work out of the box
Click to expand...
Click to collapse
I don't own this phone, but this happened to me with a Nexus, I turned it off, was able to get into recovery mode with button combinations, then I factory reset, cleared cache, and rebooted, it was fine.
I hope you can give it a try
Sent from my XT1097 using XDA-Developers mobile app
mr mystery said:
Might be a dud. They happen. RMA it.
Click to expand...
Click to collapse
markdexter said:
I don't own this phone, but this happened to me with a Nexus, I turned it off, was able to get into recovery mode with button combinations, then I factory reset, cleared cache, and rebooted, it was fine.
I hope you can give it a try
Click to expand...
Click to collapse
Tried doing the Factory reset thing, no luck. Talked to OP support and the guy told me to submit a ticket with my issues, and that a "level 2 technician" would help me.
So I got home and plugged it into my PC, turns out the phone doesn't freeze when plugged in via USB. But on the included charger, and without being plugged into anything, it freezes and reboots itself in a continuous loop.
Keep us informed I'd like to hear what the problem/solution is
Hello, i have the same issue, did u find the solution ?
tenzeu said:
Hello, i have the same issue, did u find the solution ?
Click to expand...
Click to collapse
I also had my Oneplus 3 in a bootloop and freezing while showing either the 1+ square or the rotating red dots.
After I tried to get it repaired by talking with support and had been using my old phone for a few days and reflashing the ROM and recovery many times. I got it working again (ish) now it only freezes ones a day.
Support is a pain, I'm waiting for a level 2 techician for almost a week now.
So I any of you know a solution or have a confirmation that it is a hardware failure, I think we all would like to hear about it.
My Firestick is 100% stock. The other day it froze. I tried to reset with remote and nothing happened and after unplugging and plugging back in it came back unable to connect to WiFi or any remotes.
Amazon has been less than helpful wasting an hour of my time trying to reset and pair the remotes. The final icing was when they offered to sell me a new one at 20% off (my device is 1 yr old)
It loads up the home screen titles, then after awhile it says unable to connect to network. From there it goes into a screen saver but has no images.
It looks like everything essentially got turned off including ADB.
Am I pretty much SOL? All I think it needs is a factory reset but seems there is no way to do that without a remote?
Thanks in advance for any help.
Hockeyplayr999 said:
My Firestick is 100% stock. The other day it froze. I tried to reset with remote and nothing happened and after unplugging and plugging back in it came back unable to connect to WiFi or any remotes.
Amazon has been less than helpful wasting an hour of my time trying to reset and pair the remotes. The final icing was when they offered to sell me a new one at 20% off (my device is 1 yr old)
It loads up the home screen titles, then after awhile it says unable to connect to network. From there it goes into a screen saver but has no images.
It looks like everything essentially got turned off including ADB.
Am I pretty much SOL? All I think it needs is a factory reset but seems there is no way to do that without a remote?
Thanks in advance for any help.
Click to expand...
Click to collapse
Is this the only remote you have to try ? Or do you have any other fire devices with remotes you can try ?
First of all I'd try unplugging the power half way through the boot, try it a couple of times to try envoke the optimising screen, this happened to one of mine before and the remote paired after I got the optimising screen up, think I unplugged power 2 or 3 times for this to happen. Failing that you could try pairing the remote with an android device, while your firestick is off then unplug batteries and power up your firestick replace batteries and try again holding the home button for 30 seconds, I know it says 10 seconds but that never worked for me.
sconnyuk said:
Is this the only remote you have to try ? Or do you have any other fire devices with remotes you can try ?
First of all I'd try unplugging the power half way through the boot, try it a couple of times to try envoke the optimising screen, this happened to one of mine before and the remote paired after I got the optimising screen up, think I unplugged power 2 or 3 times for this to happen. Failing that you could try pairing the remote with an android device, while your firestick is off then unplug batteries and power up your firestick replace batteries and try again holding the home button for 30 seconds, I know it says 10 seconds but that never worked for me.
Click to expand...
Click to collapse
I have tried 3 different remotes. Have not tried the resetting during boot. Should I do it during the amazon logo or the firestick logo?
Thanks
Hockeyplayr999 said:
I have tried 3 different remotes. Have not tried the resetting during boot. Should I do it during the amazon logo or the firestick logo?
Thanks
Click to expand...
Click to collapse
I'd do it with the fire stick logo, well that's when I did it, if after a few times it don't go to the optimising screen it can't hurt to do it on the Amazon logo. Let me know if you have any luck.
sconnyuk said:
I'd do it with the fire stick logo, well that's when I did it, if after a few times it don't go to the optimising screen it can't hurt to do it on the Amazon logo. Let me know if you have any luck.
Click to expand...
Click to collapse
Well it went through the system optimization but still no luck connecting to WiFi or a remote. Thanks for the suggestion though, better than anything Amazon has offered. Just kills me that there is no mechanical way to factory reset the stick (something similar to the optimization trick).
Hockeyplayr999 said:
Well it went through the system optimization but still no luck connecting to WiFi or a remote. Thanks for the suggestion though, better than anything Amazon has offered. Just kills me that there is no mechanical way to factory reset the stick (something similar to the optimization trick).
Click to expand...
Click to collapse
Ah ok, if you are 100 percent sure you have ADB switched off then I'm afraid there is nothing you can do as far as I'm aware.
If you had ADB switched on then enabling otg and using usb hub you could of plugged a keyboard in and navigated with that into settings and returned it to factory settings.
I fixed this problem by going on my Samsung TV settings and enable anynet+ (hdmi-cec). This allows you to use your TV remote instead of amazon remote. Then all good got back online and so on. Already happened twice and its very frustrating don't know what to do. See if you TV got something like that, which allows you to use its remote. Good luck