Develop Bugs

[Q] Broke Amazon Fire Tv box?

I brought a new amazon fire tv box. I am not looking to root. I booted it up, it updated. I connected to my network. Downloaded Netflix tried to watch Netflix and it gave me a error. So I unplugged the box to reboot. Plugged it back up and nothing. The unit won't power on. So I did an RMA and got a new one.
Got the new one, powered it up, took the update, downloaded Netflix, same error on not playing. Used the remote to put unit in sleep mode. And now the unit won't come back on. Did I get two bad units? Is there any hope in getting this thing to boot back up?
Any thoughts?

nighthawk777 said:
I brought a new amazon fire tv box. I am not looking to root. I booted it up, it updated. I connected to my network. Downloaded Netflix tried to watch Netflix and it gave me a error. So I unplugged the box to reboot. Plugged it back up and nothing. The unit won't power on. So I did an RMA and got a new one.
Got the new one, powered it up, took the update, downloaded Netflix, same error on not playing. Used the remote to put unit in sleep mode. And now the unit won't come back on. Did I get two bad units? Is there any hope in getting this thing to boot back up?
Any thoughts?
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Click to collapse
That is some strange stuff...netflix errors are common but a reboot almost always fixes it. I don't know what's going on but amazon actually has great customer service so make a call and more than likely they'll either walk you through it or possibly send you a new one.

i have the same issue, it stopped working after a day. No power LED no nothing.
I was holding "select and play" in an attempt to restart the box because i encountered sluggish performance on Kodi.
Afterwhich, i am not able to turn it back on again despite changing socket points and random clicking on the remote.
While i am waiting for a new set from Amazon, is there anyone who has encountered the same issue but have managed to power up the box??

I am in the exact same position ....
- new out of the box
- updated as part of the install process
- side-loaded Kodi with a "success" message
- rebooted as instructed with play and select for 5 seconds ....
- nothing, dead, no reboot, nothing, no light. Seems completely dead.
As the person above - let me know if you anyone has a thought.

brickspeed said:
I am in the exact same position ....
- new out of the box
- updated as part of the install process
- side-loaded Kodi with a "success" message
- rebooted as instructed with play and select for 5 seconds ....
- nothing, dead, no reboot, nothing, no light. Seems completely dead.
As the person above - let me know if you anyone has a thought.
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Click to collapse
I was reading the feedback on Amazon fire tv product page, apparently we are not the only ones.
Based on the users' feedback, seems like Amazon engineers have acknowledged that it's a known issue. SCARY.

I have the exact same thing, there is definitely a bad batch going around.
My Fire TV arrived on Monday, 2/16/15. I plugged it in and took an update as part of the setup. I installed several apps and logged in to accounts, watched about 3 hours of stuff on it that night. The next day it was dead as a door nail. No lights, no amount of button mashing on the remote made any difference. I have a replacement being sent out. The AFTV is currently out of stock, I'm curious if this is related.

I read another person complaining another site. Do we have anything resembling a common link? It seems so far this is effecting non-rooted aftvs with the latest update but not all aftvs. Are all of these units relatively new? Purchase date?
I just want to figure out if it's hardware or software related. I purchased another one after Xmas and no issues so far.

Just got mine, set it up, used it maybe for 2 hours, unplugged, connected to the TV and same thing. Dead.

Haha same thing happened to me. Got Kodi and everything installed. Unplugged the Fire TV and now it's bricked.

same happened to me.
got my unit today installed kodi fine. Was using the llama method to get a kodi icon added to the home screen. needed a reboot and used the select+play method on remote and now it won't turn back on. Contacted amazon and they are sending me a new replacement.

teng247 said:
got my unit today installed kodi fine. Was using the llama method to get a kodi icon added to the home screen. needed a reboot and used the select+play method on remote and now it won't turn back on. Contacted amazon and they are sending me a new replacement.
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Click to collapse
Anyone who have gotten their replacement units, may i know if you guys encounter the same issue again?
I am still waiting for my replacement set.

I'm guessing from the symptoms mentioned that it is their recent efuse blow up related. Maybe recent update did not update bootloader for some reason. If that so then box is not booting bootloader and sits in qualcomm recovery mode in which you can hook up it with usb "male a - male a" cable to pc and have full emmc access for flashing correct bootloader.

Add me on the list for a broken 1 day use on the AFTV. I sideloaded Kodi and was using it last night. Put it in sleep mode and then went to sleep myself. Woke up this morning and no lights/repsonse or anything on the box. Contacted Amazon customer support. One for the first few questions they asked is if I had sideloaded anything. I of course denied I did such a thing in case they try to back out of warranty issues. Customer Service Representative talks to her supervisor and instead of issuing a replacement unit they are sending me a new power adapter instead. Customer service rep states that her supervisor says from their experience that is usually the issue. I tell her with my voltage tester that i am detecting current running through the line. They still insist on power adapter.
Just to see if there is commonality among the AFTVs, did you guys get your boxes during the Sling TV promotion? Maybe a bad production batch?

How would side load affects the ability to power the box?? *puzzled*
There are so many users who did it, why does the issue only occurs recently.
An Amazon customer service told me this is not a common issue, but I have been seeing more and more of such cases.

All,
I have rooted at least 10 boxes, none fo my family or friends have report this issues. Of course, all these AFTV has Rbox pre-rooted firmware installed so i am going to guess folks who have reported this issues are non rooted boxes running the latest Amazon firmware.
It would ideal, If users who have reported this could provide the following info, this will help to identify a patter.
1) Serial number (it generally starts with 70900xxx)
3) Purchase date
4) Box purchased from?
4) Is your box rooted? If so what is have you installed (boatloader unlock (partial or fully) CWM, prerooted rom, ect)
5) what firmware is the box running (Amazon stock or Rbox), please provide the actual firmware version.
6) Was the firmware ever updated, if so from what version to what?
6) Sideloaded app
7) how long did you use the box before it went dead.
Thank you

tylerxm84 said:
How would side load affects the ability to power the box?? *puzzled*
There are so many users who did it, why does the issue only occurs recently.
An Amazon customer service told me this is not a common issue, but I have been seeing more and more of such cases.
Click to expand...
Click to collapse
Not a "common issue" is pretty subjective. What matters is its happened to several people in a short span of time, and xda members account for a tiny percentage of aftv owners. I contacted amazon for a different issue recently and what I realized was that rep giving support has never actually used a fire TV.
I don't think its the efuse like another person mentioned here unless it blew and had unintended consequences. Efuse, I think, is supposed to put it in an "obscure recovery mode". The box should power on. It'd still be useless but the fact that it does nothing makes me think its not efuse related.
For curiosity sake I'd like to hear what happens if they try a different power supply. Not amazon stock as that's been tried. But that might be academic, those boxes seem dead and unrecoverable. Since amazon will surely send a replacement, I'd open it up and see if there's anything noticeable. You won't find a blown efuse since that's not visible to the naked eye.

KLit75 said:
I don't think its the efuse like another person mentioned here unless it blew and had unintended consequences. Efuse, I think, is supposed to put it in an "obscure recovery mode". The box should power on. It'd still be useless but the fact that it does nothing makes me think its not efuse related.
Click to expand...
Click to collapse
How you identified than box is not powering on? Front white led indicator initialized when bootloader is loaded, if bootloader blacklisted by efuse there will be no light on front panel.

Ck-NoSFeRaTU said:
How you identified than box is not powering on? Front white led indicator initialized when bootloader is loaded, if bootloader blacklisted by efuse there will be no light on front panel.
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Click to collapse
You could very well be right. Just from reading vaguely about refuse, it renders the device useless but you would see something on the screen. I didn't think the light indicated boot loader. I thought it was an indication of power and it turns white when an internet connection is established. As far as I know...exactly how a blown refuse manifests on aftv has yet to be described.

KLit75 said:
You could very well be right. Just from reading vaguely about refuse, it renders the device useless but you would see something on the screen. I didn't think the light indicated boot loader. I thought it was an indication of power and it turns white when an internet connection is established. As far as I know...exactly how a blown refuse manifests on aftv has yet to be described.
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Click to collapse
I had first hand experience with a blown efuse. After certain pre-rooted ROM was loaded, it was ON,After the first reboot, unit had no LED light, nothing on screen. Using A A USB cable I can see the file structures of the unit, I was able to partially recovered (lost root) afterward.
These new units show the exact symptoms, dead after first reboot.

Unit won't come back on
I have the same problem. I am on my second unit. It powered up correctly, I re-registered, and I re-selected my favorites, I watched one show. I finished and turned it off. Now, nothing! I cannot turn it back on. This was the same problem with the first unit. I've tried all the basic hardware fixes - new batteries, new HDMI, etc, but still nothing. I have followed all the basic troubleshooting suggestions from Amazon. Still nothing. Can someone please suggest the right fix?

Accidentally bricked my brand new Fire TV'?

Hi Guys,
i bought a Fire TV today and i think i already ****ed up.
I unpacked it, plugged everything in and got no signal on my TV. I saw that the remote was working since the light on the AFTV responded to my inputs. Tried changing channels on my TV but nothing worked. Then i figured to restart the AFTV and see again. Did that 2 or 3 times and nothing.
Turns out the HDMI cable wasn't fully plugged in. Stupid i know, but happens i guess.
So now i got the signal and the AFTV said the update failed and it should restart in a few minutes. OMG i think i unplugged it while it updated? Oh god no.
It never did restart on its own. I waited at least 15 min. Then i unplugged it again like the screen said and now it is stuck in the boot animation logo. 45 min in and nothing happens.
So i think i bricked my brand new AFTV. Is there anything i can do or do i have to send it back. Cant reach amazon support and support page says nothing about this. I m so mad right now.

Plugged in a usb keyboard and got into recovery mode. Recovery mode says the device will reboot in a "few minutes". It doesn't. I'm stuck.

CaptainFlakes said:
Plugged in a usb keyboard and got into recovery mode. Recovery mode says the device will reboot in a "few minutes". It doesn't. I'm stuck.
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Click to collapse
I think if you hit escape or something you should be able to get to the recovery menu. You could try doing a factory reset.

No i can't do anything in the amazon recovery. It just says the AFTV will restart. But it doesn't.

Why don't you just phone Amazon? They are usually VERY helpful and will help you out

Arkadian1 said:
Why don't you just phone Amazon? They are usually VERY helpful and will help you out
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Click to collapse
Yeah they did. They send me replacement. Just hoped to avoid that. But there seems no way to properly reset the device.
Thx for the help guys.

CaptainFlakes said:
Yeah they did. They send me replacement. Just hoped to avoid that. But there seems no way to properly reset the device.
Thx for the help guys.
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Click to collapse
That's best I don't work for Amazon, but I can't deny that their customer service is second to none!
Useful to know, though... never unplug a Fire TV when it is updating
I did it once with an iPad... I managed to sort it out, but it wasn't the easiest thing in the world to accomplish.

Unplugged HDMI and Bricked FTV2

Hi All,
I recently unplugged my AFTV2's HMDI cable and then when replugging it, i cannot get video signal back.
I try to restart, and it doesn't get past the Amazon logo. No colour logo at all. It seems bricked form unplugging the HDMI cable?
To make things worse, this is the 3rd box I have had with this problem.
Any ideas what could be causing it? It has Firestarter and KODI installed.
Thanks

Same Here
That is interesting.
About an hour ago exchanged a 3 day old Fire TV at Best Buy for a new one because of this exact behavior. I thought it was defective. It worked for a couple of days, my kid unplugged it and re-plugged it a few times because the screen had gone black, and afterwards nothing. Booted to white logo, then went straight to black screen. I could connect to it with ADB, but it would no longer output video except for the initial white amazon logo at startup.
Also was running Firestarter and Kodi, nothing else (latest firmware, no root)
b1nuzz said:
Hi All,
I recently unplugged my AFTV2's HMDI cable and then when replugging it, i cannot get video signal back.
I try to restart, and it doesn't get past the Amazon logo. No colour logo at all. It seems bricked form unplugging the HDMI cable?
To make things worse, this is the 3rd box I have had with this problem.
Any ideas what could be causing it? It has Firestarter and KODI installed.
Thanks
Click to expand...
Click to collapse

galvanash said:
That is interesting.
About an hour ago exchanged a 3 day old Fire TV at Best Buy for a new one because of this exact behavior. I thought it was defective. It worked for a couple of days, my kid unplugged it and re-plugged it a few times because the screen had gone black, and afterwards nothing. Booted to white logo, then went straight to black screen. I could connect to it with ADB, but it would no longer output video except for the initial white amazon logo at startup.
Also was running Firestarter and Kodi, nothing else (latest firmware, no root)
Click to expand...
Click to collapse
Have you tried entering recovery and doing a factory reset?
See this thread here

I got this type of behavior and in fact it was my TV just unplug it and plug it back

My set up was originally through an amp, but I now have it plugged directly in to the TV. It makes no difference.
I only unplugged it because I was trying to solve the issue where all the blacks are crushed.
Amazon help just keep saying they are faulty and will replace them, but when I push them to try and offer a better solution as to why it keeps happening, they just tell me it won't happen again.
Dull.
gazdaman. said:
Have you tried entering recovery and doing a factory reset?
See this thread here
Click to expand...
Click to collapse
No matter how many times I try, and believe me, it's a lot of times, I cannot get it to activate recovery.
I also can't get it be seen with ADB. It's recognised on the network, but ADB can't connect.

Just to close this.
It was my AVR putting voltage down the HDMI and causing the unit to brick.
Nothing to do with the AFTV.
Sent from my iPhone using Tapatalk

Firestick Won't Connect

My Firestick is 100% stock. The other day it froze. I tried to reset with remote and nothing happened and after unplugging and plugging back in it came back unable to connect to WiFi or any remotes.
Amazon has been less than helpful wasting an hour of my time trying to reset and pair the remotes. The final icing was when they offered to sell me a new one at 20% off (my device is 1 yr old)
It loads up the home screen titles, then after awhile it says unable to connect to network. From there it goes into a screen saver but has no images.
It looks like everything essentially got turned off including ADB.
Am I pretty much SOL? All I think it needs is a factory reset but seems there is no way to do that without a remote?
Thanks in advance for any help.

Hockeyplayr999 said:
My Firestick is 100% stock. The other day it froze. I tried to reset with remote and nothing happened and after unplugging and plugging back in it came back unable to connect to WiFi or any remotes.
Amazon has been less than helpful wasting an hour of my time trying to reset and pair the remotes. The final icing was when they offered to sell me a new one at 20% off (my device is 1 yr old)
It loads up the home screen titles, then after awhile it says unable to connect to network. From there it goes into a screen saver but has no images.
It looks like everything essentially got turned off including ADB.
Am I pretty much SOL? All I think it needs is a factory reset but seems there is no way to do that without a remote?
Thanks in advance for any help.
Click to expand...
Click to collapse
Is this the only remote you have to try ? Or do you have any other fire devices with remotes you can try ?
First of all I'd try unplugging the power half way through the boot, try it a couple of times to try envoke the optimising screen, this happened to one of mine before and the remote paired after I got the optimising screen up, think I unplugged power 2 or 3 times for this to happen. Failing that you could try pairing the remote with an android device, while your firestick is off then unplug batteries and power up your firestick replace batteries and try again holding the home button for 30 seconds, I know it says 10 seconds but that never worked for me.

sconnyuk said:
Is this the only remote you have to try ? Or do you have any other fire devices with remotes you can try ?
First of all I'd try unplugging the power half way through the boot, try it a couple of times to try envoke the optimising screen, this happened to one of mine before and the remote paired after I got the optimising screen up, think I unplugged power 2 or 3 times for this to happen. Failing that you could try pairing the remote with an android device, while your firestick is off then unplug batteries and power up your firestick replace batteries and try again holding the home button for 30 seconds, I know it says 10 seconds but that never worked for me.
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Click to collapse
I have tried 3 different remotes. Have not tried the resetting during boot. Should I do it during the amazon logo or the firestick logo?
Thanks

Hockeyplayr999 said:
I have tried 3 different remotes. Have not tried the resetting during boot. Should I do it during the amazon logo or the firestick logo?
Thanks
Click to expand...
Click to collapse
I'd do it with the fire stick logo, well that's when I did it, if after a few times it don't go to the optimising screen it can't hurt to do it on the Amazon logo. Let me know if you have any luck.

sconnyuk said:
I'd do it with the fire stick logo, well that's when I did it, if after a few times it don't go to the optimising screen it can't hurt to do it on the Amazon logo. Let me know if you have any luck.
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Click to collapse
Well it went through the system optimization but still no luck connecting to WiFi or a remote. Thanks for the suggestion though, better than anything Amazon has offered. Just kills me that there is no mechanical way to factory reset the stick (something similar to the optimization trick).

Hockeyplayr999 said:
Well it went through the system optimization but still no luck connecting to WiFi or a remote. Thanks for the suggestion though, better than anything Amazon has offered. Just kills me that there is no mechanical way to factory reset the stick (something similar to the optimization trick).
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Click to collapse
Ah ok, if you are 100 percent sure you have ADB switched off then I'm afraid there is nothing you can do as far as I'm aware.
If you had ADB switched on then enabling otg and using usb hub you could of plugged a keyboard in and navigated with that into settings and returned it to factory settings.

I fixed this problem by going on my Samsung TV settings and enable anynet+ (hdmi-cec). This allows you to use your TV remote instead of amazon remote. Then all good got back online and so on. Already happened twice and its very frustrating don't know what to do. See if you TV got something like that, which allows you to use its remote. Good luck

Is my vanilla 2nd gen FireTV dead ?

My FireTV is stuck in boot. I get a black screen with white amazon logo (no orange colours). The white light slowly flashes on the front box, and eventually my TV eventually gets a no signal response.
The device registers the remote, (every click gives the white light comes on) but I am unable to go into recovery (Right button + Back Button). Opening up ADBLink, I am able to connect to the device by IP address, and I can reboot the device remotely and I can enter reboot recovery. When I enter reboot recovery, the FireTV reboots and in red writing I get
"Your Amazon Firetv will restart in a few minutes, and show resume normal operation, If it does not restart please unplug the power cable and plug it back in to force a restart. If you need assistance please contact support at Amazon" .
However nothing happens, and when I restart I get stuck at the white amazon logo.
I have tried 3 separate keyboards and tried ALT + Print screen, or ALT + i + Print Screen, or ALT+ Home, or ALT + i + home. None of them worked.
It has the stock OS installed (Dont know which version but assume the latest update), and the only action beyond normal operation has been the sideloading of a couple of common APKs. (No rooting, bootloader it locked). As it is out of warrrenty Amazon are little help (15% discount on next FireTV purchase).
Is there anything I can do, or is my box now a paper weight ?

If you swear that it is an unmodified device, then there seems to be a hardware defect where you can't do anything anymore, e. g. the internal eMMC memory is broken!
However, your phenomenon still sounds like a brick through a failed root attempt or rom update or something similar.

rainman74 said:
If you swear that it is an unmodified device, then there seems to be a hardware defect where you can't do anything anymore, e. g. the internal eMMC memory is broken!
However, your phenomenon still sounds like a brick through a failed root attempt or rom update or something similar.
Click to expand...
Click to collapse
Thanks for reply, it is completely unmodified . So you are probably right about it being a hardware fault.
I have a toddler who likes to play with everything (at times even pulled out the fire TV) so guessing she did something. As a last resort I am going to take it apart. Perhaps I will be lucky and see something obvious

abfmdf said:
Thanks for reply, it is completely unmodified . So you are probably right about it being a hardware fault.
I have a toddler who likes to play with everything (at times even pulled out the fire TV) so guessing she did something. As a last resort I am going to take it apart. Perhaps I will be lucky and see something obvious
Click to expand...
Click to collapse
Good luck to you! :fingers-crossed: