Develop Bugs

HTC One X Update Gone Bad. HELP

Hi there, this is my first post, i didnt want it to be like this but i have come to you in desperation.
I was excited about 4 hours ago to realise my phone was getting an update saying it was going to imporve battery life etc..
Well i let it do its thing while it was downloading, i went to check after an hour or so and it said the software had been corrupted or something along those lines, either way it had to start the download again.
It was about bed time when this happened so i chucked it on the charger, fell asleep, woke up and it was doing something on a kind of screen i had never seen before, black screen, obviously showing that it is processing the update(i was a little tired from waking up) i think i remember taking its time maybe longer than it should have been.
I went back to sleep woke up about an hour ago from now and checked my phone and the screen would not turn on, i think the charger cable had fallen out from the phone because it is loose and does that some times.
So i placed the cord back in and it didnt seem to respond with the red led coming up for a while then all of a sudden it worked for some reason, but was flashing. i suspected this was because the battery had been sucked dry. So after a while the led stopped flashing and i pressed the power button, sure enough it powers up straight away to the HTC - quietly brilliant screen. And thats that, end of story. It's stuck on that screen WTF?
I have been through forums like these interested in changing ROMs and so on but it all seems so complicated i never even bothered, so obviously i am a noob, but i dont think there is any reason for this to happen other than sh*t luck.
Can anyone help us out?

Your better off sending for repair unless you want to start unlocking the bootloader etc.

Reboot your phone in bootloader ( press PowerButton + Volume down at the same time) you will get to a screen with various lines, look factory reset, navigate that menu with your volume keys. Hit factory reset you should get . See if it fixes it.

masucu said:
Reboot your phone in bootloader ( press PowerButton + Volume down at the same time) you will get to a screen with various lines, look factory reset, navigate that menu with your volume keys. Hit factory reset you should get . See if it fixes it.
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Click to collapse
mercccccccccccccccccccccccccccccccci

zezo_ddd said:
mercccccccccccccccccccccccccccccccci
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Click to collapse
Well did it work? before you say that long thanks

Thanks for your help, unfortunately, the factory reset didnt work.
What happened when i first did it, the update screen came up like the first time but still ended up freezing on the quietly brilliant screen.
I'd be willing to unlock the bootloader, i really dont want to send the phone away for a third time. Why didnt i get the Galaxy S3!?!?!
I hate to ask, can u point me to the right thread to do that, there seems to be a few but they seem to have different purposes.
Thanks again.

helter_skelter87 said:
Thanks for your help, unfortunately, the factory reset didnt work.
What happened when i first did it, the update screen came up like the first time but still ended up freezing on the quietly brilliant screen.
I'd be willing to unlock the bootloader, i really dont want to send the phone away for a third time. Why didnt i get the Galaxy S3!?!?!
I hate to ask, can u point me to the right thread to do that, there seems to be a few but they seem to have different purposes.
Thanks again.
Click to expand...
Click to collapse
If you wait a day or so, the RUU will be released for your region now that the OTA has been released.
You'll be able to fully reload your phone - this is all HTC do when you send it for repairs and you can do it in a lot less time.
At the moment, HTC may even reload the 2.17 software so you may still have the problem again when trying to load the OTA.

Thanks all for your interest.
I spoke with customer support and they told me exactly what i already had done, factory reset through hboot.
After that was a no go, he told me i have to send it back to the point of sale, so they can flash the software?
Where can i find this ruu once it has been released?

I'm pretty sure the updates all say to not have the phone plugged in when updating.
Sent from my HTC One X using xda app-developers app

G4 Bootloop

Hi Guys,
i am really confused and a little bit angry. The Following happened to me today:
My Phone (Unrooted, Locked BL) was behaving weird this morning.
It just randomly crashed and wouldn't boot up.
Eventually i got it to boot once or twice, but still it crashed, shut down and Bootloop.
A Reqular Factory Reset did nothing. now i'm trying to install the Regular KDZ-File for the H815, but things are just not working as expected.
Has anyone else had this problem before?
Is it normal that the LG Flash Tool is on 1% for over 5 Minutes and nothing changes on the Phone screen?
I want to know what has broken my phone so bad, cause this time, I just used it the way it was supposed to be used, no hard drops, no rooting, no changing of software in any means.
First LG Phone and it broke with no warning and no explenation. I'm a little disappointed right now.
Greetz
Esok

Same
The same happened to mine. Are you able to get to download mode by powering off your phone and plugging it into your computer? Im able to flash stock ROMs but nothing helps. The phone reboots by itself at random times and makes it into the operating system a few times but is never usable.

martinsavvy said:
The same happened to mine. Are you able to get to download mode by powering off your phone and plugging it into your computer? Im able to flash stock ROMs but nothing helps. The phone reboots by itself at random times and makes it into the operating system a few times but is never usable.
Click to expand...
Click to collapse
Hey,
yes i can get into download mode.
I am able to flash files, but the phone wont boot up anymore.
I just want to save my data, but i guess i wont be able to do so.
So i have to get to the store and get a new g4
Luckily i made a backup of my two weeks ago, so not much will be lost.
I also send an email to the LG customer Service, will post their reply here too.
I am really disappointed by LG at this point, i usually had motorola phones and they didn't have random errors like this one.
I switched to LG, cause G4 sounded awesome, but this error is making me sad.
I am really thinking that i won't buy another LG Product, which is making me sad too, cause usually most things made by them are great.
Greetz Esok

//==============First Request by me:======================
Hello dear LG-Service Team,
i just bought the premium product LG-G4.
Since some days, the Phone is beginning to hang and reboot, resulting in a bootloop.
Sometimes the phone boots, than optimizing Android for about 30 minutes (100+ Apps installed). After this happened, i kann use it again, but not fully.
To shortcut eventual questions:
The Phone is in factory State, no Custom Rom installed. The bootloader is locked and the Phone has not been rooted.
The mistake seems to come from your firmware.
I am really disappointed, because i paid a lot of money and no have a product which is barely usable.
I switched to LG because of the G4 and i don't want to regret this decision.
Kind regards
<<Esok>>
//=========================Reply======================
Dear Mr. <<Esok>>
thanks for Contacting LG-Electronics Germany
We regret the problems you have with your smartphone.
Probably the reason is a Update-Error in the Google Play Services.
To check this, start your device and activate ariplane mode.
in Settings ->Apps->All-> Google Play Services coose Uninstall Updates.
Afterwards turn airplane mode off.
Android will update the Google Play Services with a working Version.
If this is not working and your Phone is in Warranty, you got the possibility to send in the Phone, for a free Hard- and Software Check-up.
To trigger this process, please send us the following data via Email:
Phone Number, name, Adress, Buy date, Imei-Number, Serial Number, Modell, Color and a detailled Description of the Error.
After getting your data, we will send you an reply formular via email, with which you can send in the phone for free.
Please print the Coupon and go to you next mail station.
Please pack the device secure and put the Battery, a copy of the bill and a description of the error in the package too.
You can also bring the Phone to the retailer.
The average time for a repair is 5 Days.
You can also call us on 01806115411 to get contact and boost the process.
I hope i answered all your quetions.
kind regards
<<Lg-Customer Service>>
//===================================================================
Email and response, translated by me, so there might be some mistakes...
I don't like the response, it feels like not being taken seriously.
Well, nevertheless, i will go to the retailer and will see what happens.
I will keep you updated.
What do you think of this response?
Greetz Esok

That response is terrible lol. I called in and they said they do not support my phone because it is an international version. So there was nothing they could do for me.

I have a similiar issue, but mine was due to a OTA update, and I didn't know about the download mode until now.
Thanks.
Any tips when I can get into the download mode? I just wanna recover my personal data (images, and texts)? Flashing STOCK image would preserve the personal data right?

While your phone is off, plug it into your computer while holding volume up. If you are using LG flash tool to flash a .KDZ firmware file, you will come across an option that says Normal flash or CSE Flash. Normal flash will not wipe data, while CSE Flash will. I have flashed stock images and it didn't work. Hopefully it works for you though.

martinsavvy said:
That response is terrible lol. I called in and they said they do not support my phone because it is an international version. So there was nothing they could do for me.
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+1 I'm in same boat and exact same issue with my H815. I love the device but this is unacceptable.

I'm having the same problem, it just happened to me all of a sudden and now I can't even get to the boot animation. I've been able to get into recovery 2 or 3 times but usually it just restarts before it even gets there. I recently updated to the newest xposed framework (though I've restarted just fine a few times after I installed it), did anyone else here do the same?
When I get home from work I'm going to keep attempting to fix it, I've flashed my current TOT but it failed after rebooting. I don't know if I'm having the same problem as everyone else but I'll update if I can find a solution.

same issue here on the at&t 810. Starting about 3 days ago I started getting random reboots + bootloops. Sometimes it would boot to the LG logo and stick, sometimes to the AT&T logo and stick, sometimes to the OS and freeze after the lock screen appeared. I can get into the OS and use it for awhile, then it will restart and it all begins again. 2 factory resets so far and no dice. I am rooted on 10e but have a warranty device on the way which undoubtedly will be on a higher firmware and will likely miss out on the potential coming bootloader unlock. At this point I am probably going to sell on craigslist and get a 6p. The phone is great when it works and I love the size, the looks, and the screen, but the lag and these reboots are unacceptable.

Just a short update by me:
I gave it to the retailer, they said it would take about 10 Days.
I hope this stuff won't happen again or this was the last time i am buying a LG Product.
I think i would have been better off by sending it directly to LG but nevertheless, maybe giving it to the retailer will make my warranty stay longer
I will keep you updated, including firmware Version the phone has after sending it in and so on.

All of the sudden my phone today just froze leaving me with a black background and no animations, the phone is very hot if I try to use it on that moment. Even when I reboot the phone stays very very slow and says system it's no responding.
What can I do? Even when a Reboot it some times works normal then suddenly does it again.

atrix_noob said:
All of the sudden my phone today just froze leaving me with a black background and no animations, the phone is very hot if I try to use it on that moment. Even when I reboot the phone stays very very slow and says system it's no responding.
What can I do? Even when a Reboot it some times works normal then suddenly does it again.
Click to expand...
Click to collapse
Sounds like a heat problem in your case.
What happens if you pull out the battery, wait 10 minutes to let the phone get cold and than reboot?

Well, no luck on my end. I could only even get into recovery one out of every 50 times or so that I tried, and when I managed to I wasn't able to sideload any system software because it wouldn't initialize the driver (my computer recognized the phone just fine, except the ADB portion). Clearing the data did nothing either. Luckily I'm on Sprint and the phone's being recalled anyway, so I just walked in and they swapped it no questions asked. At least after flashing a TOT and clearing the data they shouldn't have an easy way to tell I was rooted or anything.

esok44 said:
Sounds like a heat problem in your case.
What happens if you pull out the battery, wait 10 minutes to let the phone get cold and than reboot?
Click to expand...
Click to collapse
Thanks for replying, I completely restored phone today and was a success. No more black background.

same random rebooting issue here as well. and I just bought this phone brand new from a 3rd party :/
Update: I seem to have gotten past the problems after updating to 10n. Now running stock debloated 10n rom with no reboot issues (so far)
Update 2: Had 1 - 2 cycle bootloop on 10n

esok44 said:
Just a short update by me:
I gave it to the retailer, they said it would take about 10 Days.
I hope this stuff won't happen again or this was the last time i am buying a LG Product.
I think i would have been better off by sending it directly to LG but nevertheless, maybe giving it to the retailer will make my warranty stay longer
I will keep you updated, including firmware Version the phone has after sending it in and so on.
Click to expand...
Click to collapse
I don't see how you giving your phone to your retailer will extend your warranty. That makes absolutely no sense, since your warranty begins from your date of purchase.
My phone also ended up with the bootloop and having to exchange with a new unit. I'm on the TMO Variant H811.

Sfkn2 said:
I don't see how you giving your phone to your retailer will extend your warranty. That makes absolutely no sense, since your warranty begins from your date of purchase.
My phone also ended up with the bootloop and having to exchange with a new unit. I'm on the TMO Variant H811.
Click to expand...
Click to collapse
Actually German Law is a little bit different.
Regular warranty is not what i meant in my post, i meant the "Gewährleistung" its an additional kind of warranty given out by the retailer.
There are some cases in which this "Gewährleistung", which usually lasts for about 2 Years is made longer. Mostly this happens when the retailer would have to send in a product for the third time, they basically give out a new one, which will be treated like a NEW device. So new Warranty, new "Gewährleistung".
I hope this somehow made sense

Today i got my phone back.
They repaired it.
Everything is like it was before, so i am pretty sure they didn't change it.
Firmware Version is 10d.
The Phone is working so far.
Will keep you updated if anything changes.
Greetz Esok

same issues unlocked ... rooted ... android 6.0 hard reset doesnt work ... kdz method stay at 5% and nothing happend .. etc etc

Boot Looped

Hello,
Today, while I was using my phone, it restarted itself and has been stuck at a boot loop almost entirely since then. It has successfully booted up 2-3 times but will usually restart itself within 30-45 seconds of booting and then will be stuck in a boot loop again. When it has started up its usually after it has been bootlooping for a while. I have an H811 , I'm rooted and using xTreme Rom v2.0. I have had occasional random reboots here and there before but the phone always booted right up again without any issues. I haven't done anything with root/recovery since early September.
I've tried doing a factory hard reset without any luck. My phone booted up after I tried the hard reset and it was like the reset didn't happen. I can't boot into TWRP. I can boot into download mode and I tried to reset using kdz. It got to 100% but the the phone restarts and is back in the boot loop (then the lg flash tool gets an error and force quits). I've tried removing my sd and sim cards, I've tried swapping to a different battery, I've tried leaving the battyer out and letting the phone cool down. Nothing is working. I have noticed that when the phone is going to boot up correctly the full LG animation plays. When the phone is going to boot loop I only get a static LG Powered by android image.
Since I tried and failed to reset to stock using kdz, the phone no longer boots up past the LG screen. I've redownloaded the kdz file and tried to reset again with the same results. When I have it in download mode Windows recognizes the phone but it says there's an issue with the MTP driver. I've reinstalled the drivers and I still get that the MTP function isn't working correctly.
Any suggestions?

Hey man u r just having my problem. There is a thread already for this http://forum.xda-developers.com/showthread.php?t=3233160
Did u do CSE flash? If not, try to connect via adb.
Sent from my LG-H815 using Tapatalk

I am having the same issue. I have T-Mobile G4 that is NOT rooted. I bought it on release day. I too would get random reboots, particularly after the recent security update. I also noticed that the operating temperature was really high, a lot lately. I thought it was a rogue app (clean master). Anyway, I updated a few apps and installed a few watch faces. Suddenly, my phone was drained prematurely. Plugged it into a quick charge charger when all the fun begins. Early on it would boot to the home screen but would reboot a minute or two later. Then it stopped booting to home. On two occasions that I caught, it was starting up like a firmware update just installed with the "Android is starting 1 of 143 apps" type of line. After seeing that and still not getting to home, I figured I might as well factory reset it. Well I was amazed to discover that a factory reset yields the same boot loop. All I get is the LG logo.
Defeated. I go to my local TMo retailer where I bought the phone only to find out that I have to wait for delivery of a replacement. I'm in Jump btw. I did notice that when the phone will boot to home screen for whatever length of time, the LED would work. The LED does not work during a boot loop. My research on this issue uncovered an alarming trend on the Internet. No solution other than replacement. No cause has been identified either. Without proof, these are my top suspicions: Quick charge, 128G SD, apps moved to SD. My hunch is quick charge. All of my chargers are Qualcomm certified quick chargers. and I use them 95% of the time. I would hate to add LG to my list of boycotted Android vendors under Samsung.

IrieBro said:
I am having the same issue. I have T-Mobile G4 that is NOT rooted. I bought it on release day. I too would get random reboots, particularly after the recent security update. I also noticed that the operating temperature was really high, a lot lately. I thought it was a rogue app (clean master). Anyway, I updated a few apps and installed a few watch faces. Suddenly, my phone was drained prematurely. Plugged it into a quick charge charger when all the fun begins. Early on it would boot to the home screen but would reboot a minute or two later. Then it stopped booting to home. On two occasions that I caught, it was starting up like a firmware update just installed with the "Android is starting 1 of 143 apps" type of line. After seeing that and still not getting to home, I figured I might as well factory reset it. Well I was amazed to discover that a factory reset yields the same boot loop. All I get is the LG logo.
Defeated. I go to my local TMo retailer where I bought the phone only to find out that I have to wait for delivery of a replacement. I'm in Jump btw. I did notice that when the phone will boot to home screen for whatever length of time, the LED would work. The LED does not work during a boot loop. My research on this issue uncovered an alarming trend on the Internet. No solution other than replacement. No cause has been identified either. Without proof, these are my top suspicions: Quick charge, 128G SD, apps moved to SD. My hunch is quick charge. All of my chargers are Qualcomm certified quick chargers. and I use them 95% of the time. I would hate to add LG to my list of boycotted Android vendors under Samsung.
Click to expand...
Click to collapse
Yah mine was also on charge while it happened. But it was on LG provided charger.

nipun1110 said:
Hey man u r just having my problem. There is a thread already for this http://forum.xda-developers.com/showthread.php?t=3233160
Did u do CSE flash? If not, try to connect via adb.
Sent from my LG-H815 using Tapatalk
Click to expand...
Click to collapse
Thanks. I'll try reposting this there. I did use CSE flash. Oddly enough it booted up once this morning for about a minute then got stuck and rebooted. Now its back in the boot loop.

IrieBro said:
I am having the same issue. I have T-Mobile G4 that is NOT rooted. I bought it on release day. I too would get random reboots, particularly after the recent security update. I also noticed that the operating temperature was really high, a lot lately. I thought it was a rogue app (clean master). Anyway, I updated a few apps and installed a few watch faces. Suddenly, my phone was drained prematurely. Plugged it into a quick charge charger when all the fun begins. Early on it would boot to the home screen but would reboot a minute or two later. Then it stopped booting to home. On two occasions that I caught, it was starting up like a firmware update just installed with the "Android is starting 1 of 143 apps" type of line. After seeing that and still not getting to home, I figured I might as well factory reset it. Well I was amazed to discover that a factory reset yields the same boot loop. All I get is the LG logo.
Defeated. I go to my local TMo retailer where I bought the phone only to find out that I have to wait for delivery of a replacement. I'm in Jump btw. I did notice that when the phone will boot to home screen for whatever length of time, the LED would work. The LED does not work during a boot loop. My research on this issue uncovered an alarming trend on the Internet. No solution other than replacement. No cause has been identified either. Without proof, these are my top suspicions: Quick charge, 128G SD, apps moved to SD. My hunch is quick charge. All of my chargers are Qualcomm certified quick chargers. and I use them 95% of the time. I would hate to add LG to my list of boycotted Android vendors under Samsung.
Click to expand...
Click to collapse
Sounds like the boot loop issue is a decent sized one- quite a few others, from different variants, having all having a similar issue. For me I was walking with my phone checking facebook when it restarted and got stuck. I definitely notice the LED issue too. I'm not on jump but will likely go into T-Mobile today and see what they tell me.

HappyPessimist said:
Sounds like the boot loop issue is a decent sized one- quite a few others, from different variants, having all having a similar issue. For me I was walking with my phone checking facebook when it restarted and got stuck. I definitely notice the LED issue too. I'm not on jump but will likely go into T-Mobile today and see what they tell me.
Click to expand...
Click to collapse
They will give u a replacement. that's all. but noone will say what's causing it.
Sent from my LG-H815 using Tapatalk

HappyPessimist said:
Thanks. I'll try reposting this there. I did use CSE flash. Oddly enough it booted up once this morning for about a minute then got stuck and rebooted. Now its back in the boot loop.
Click to expand...
Click to collapse
Exactly what happened to me. now after CSE flash of KDZ, it won't start at all. just boot looping. also after hard reset.

H811 fried? KDZ won't work

So I'm pretty sure my phone is fried. Just wanted to double check with anyone before sending it in.
I was driving and streaming music to my car when it stopped, and I noticed my screen wasn't responding. Swapping the battery only showed me the LG splash screen before restarting, showing the splash screen, then shutting the screen off and not responding. No length of time will let it boot.
I have everything on my SD card so no worries, I tried wiping from recovery. TWRP booted, froze, screen shut off and the phone was again, unresponsive.
Last resort, restoring with the KDZ. I got it into download mode, waited to see if the screen shut off again, and went ahead with flashing after I saw it was ok. It finished up and rebooted, and once again all I saw was the LG splash screen. I got to the "Android is upgrading" screen at one point, and it froze and shut off the screen again. It was, again, unresponsive.
tl;dr
Phone crashes, even after KDZ flash and master reset. Is there any hope I can fix it? I have a backup phone in the meantime but it's so horrible, I miss my G4!
Thanks for reading.

Better send it. Got crazy bootloops myself.
At the end even couldn't charge it. After i got it back i asked what was broken, they told me that it was unable to repair mainboard and usb port and they put new.So my advice let it fly to the repair shop.

G4 bricked, possibility of resurrection?

This is embarrassing, but I was trying to install Pokemon Go on my G4 and the phone got really hot and rebooted. It never came back. Just went into a boot loop. I found instructions online on how to do a master reset with the power button and volume down letting it up briefly when seeing the logo and then pressing it again and letting it boot. I answered the question about deleting all user data and then answered it again. It said it was erasing data, then froze for a few hours at "optimizing apps" on one of the steps while I left it plugged in. I eventually pulled the battery to get it to respond again and now it just shows the LG logo and then goes dark. While dark it doesn't respond to button presses or let me try again to power it on, etc.
Any chance of me getting this phone working again? Is there anything else I can try aside from the master reset that I've already tried?

Hello if you look under the battery and your serial number starts with 505 or close its dead.
Sent from my LG-H815 using XDA-Developers mobile app

Eudmin said:
This is embarrassing, but I was trying to install Pokemon Go on my G4 and the phone got really hot and rebooted. It never came back. Just went into a boot loop. I found instructions online on how to do a master reset with the power button and volume down letting it up briefly when seeing the logo and then pressing it again and letting it boot. I answered the question about deleting all user data and then answered it again. It said it was erasing data, then froze for a few hours at "optimizing apps" on one of the steps while I left it plugged in. I eventually pulled the battery to get it to respond again and now it just shows the LG logo and then goes dark. While dark it doesn't respond to button presses or let me try again to power it on, etc.
Any chance of me getting this phone working again? Is there anything else I can try aside from the master reset that I've already tried?
Click to expand...
Click to collapse
send it back for reapir.

hi, mine was 509. It died 2 weeks ago, showing only "LG life is good" if trying to boot it. No way into recovery. (did boot one time very slowly to lockscreen before the definitive death)
This seems to be the same for you.... dead CPU I suppose. I'm still waiting for the repair.
(curious about the 505 asserted here, since mine was higher)

Hello the first 3 digits of serial number indicate date of manufacture, and the early ones have a manufacturing defect.
Sent from my LG-H815 using XDA-Developers mobile app

Hello,
mine was 510 and died on me 4 weeks ago, (boot loop with only LG logo) as it died from overheating (or at least was very hot when die occured), I tried to cool it and it was "succesful"
It put it in the freezer for some time and then could boot it on TWRP and make a full backup (I left it in the freezer the whole time)!
boot at normal temp lead to black screen in 10-15secs. I sent it back for repair (motherboard replacement was made in less than 1 week by Lg France), I am now waiting the answer from Lg developer to unlock the bootloader again.
I guess you can at least try and see if you can have the same result as me.
Marc

G4 bricked, possibility of resurrection?
Click to expand...
Click to collapse
No.