Please Help - G4 Q&A, Help & Troubleshooting

When I want to set up a screen lock, 3 options are unavailable (Swipe, None, and Knock code) due to an unknown reason.
It says: "Disabled by administrator, encryption policy or credential storage"
I'm quite worried because I've tried literally everything and I still have this issue (I have an LG G4 H815, running stock android 5.1 L. Hope you can help)

Settings -> Security -> Clear credentials

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[Q] Lock Screen Options Blurred Out

Hello!!
I have a One M8 Developer Edition and I am trying to get s-off. I tried to turn off my lock screen options but they are greyed out. Is there a way to disable my lock screen temporarily?
Thank you for your help,
2103ehleec
Hello,
it seems like there is a Administrator active. Try disabling it: Settings -> Security -> Device Administrators. ( I saw you use Avast! and I think it might be his Admin whose blocking it.)
Also, it could be that the encryption is blocking it. Then you need to wipe data and need to start over.
greetz.
Solved
forgiveMySin said:
Hello,
it seems like there is a Administrator active. Try disabling it: Settings -> Security -> Device Administrators. ( I saw you use Avast! and I think it might be his Admin whose blocking it.)
Click to expand...
Click to collapse
Avast! was the thing that was stopping me from disabling the password. Thank you!!

[Q] LG G3 knock code screen lock method disabled after installing certificate

Hello. After I installed this certificate (lrz.de/services/netz/mobil/vpn/anyconnect/rootcert.crt) I am no longer to use knock code as a screen lock method. I found out that the name of the certificate is Deutsche Telekom Root CA 2 and disabled it from the trusted credentials menu, but I am still not able to select knock code in the lock screen -> select lock; the options Swipe and Knock Code are white and cannot be selected (It says disabled by administrator, encryption policy or credential storage)
Any help would be much appreciated

Lg g3 marshmallow screen lock

Need help with screen lock,
i wanted to try knock code lock and can't remove it, none and swiped are grayed out and it says "Disabled by Administrator, encryption policy, or credential storage", removed all phone administrators and cleared certificates.
pls help

Smartlock for passwords on the Pixel C

I'd like to enable Google Smartlock for passwords on my Google Pixel C, but when I was running Android N, under Settings/Security it shows my device as encrypted with no option to turn it off. So, I reloaded MM, N still has a lot of bugs I don't feel like messing with on an everyday tablet, but even under MM my device is encrypted with no option to disable it. Smartlock for passwords will not run on an encrypted device, but Google has decided to make encryption part of the OS. Is the only way around this is to unlock the bootloader and flash another ROM?
Rolldog said:
I'd like to enable Google Smartlock for passwords on my Google Pixel C, but when I was running Android N, under Settings/Security it shows my device as encrypted with no option to turn it off. So, I reloaded MM, N still has a lot of bugs I don't feel like messing with on an everyday tablet, but even under MM my device is encrypted with no option to disable it. Smartlock for passwords will not run on an encrypted device, but Google has decided to make encryption part of the OS. Is the only way around this is to unlock the bootloader and flash another ROM?
Click to expand...
Click to collapse
I never encrypt my devices so I couldn't speak about smart lock only working on encrypted devices. I know Marshmallow and up it's required for OEMs to encrypt (85% sure on that - I think it was supposed to start with Lollipop but OEMs weren't required to do so). Not that I don't believe you though, but that just seems weird for Google to "force" encryption but then allow another of their features, Smart Lock, to only work with unencrypted devices?
To answer your question - if you're running stock MM or N on a Google device, by default your data will be encrypted. The only way to decrypt would be to unlock the bootloader, format the data partition and flash a kernel that doesn't force encryption. You don't have to use another ROM per se, you just need a kernel that will keep you decrypted on your first boot.
I've no issue with smartlock on Pixel C, stock N5 and unencryted N9. I've only use trusted location - without GPS I wonder if you are having a problem with your location. Have you got "location" correctly set?
Ok, on your Pixel C, go into settings/Google, then scroll all the way to the bottom where it says Smartlock for Passwords, press it, and tell me what it says. When I do, it says, "This account uses custom passphrase encryption, which is unsupported at this time."
However, if I go to settings/security, I can enable Smart Lock, but just underneath where it says Smart Lock, it says:
Encryption
Encrypt Tablet
Encrypted
I never chose to encrypt anything, but, I guess Google uses encryption by default. Smart Lock can still be used, but Smartlock for Passwords can not.
Rolldog said:
Ok, on your Pixel C, go into settings/Google, then scroll all the way to the bottom where it says Smartlock for Passwords, press it, and tell me what it says. When I do, it says, "This account uses custom passphrase encryption, which is unsupported at this time."
However, if I go to settings/security, I can enable Smart Lock, but just underneath where it says Smart Lock, it says:
Encryption
Encrypt Tablet
Encrypted
I never chose to encrypt anything, but, I guess Google uses encryption by default. Smart Lock can still be used, but Smartlock for Passwords can not.
Click to expand...
Click to collapse
Sorry misunderstood. I think the answer is that using your own passphrase disables Smartlock on Android see: https://support.google.com/chrome/answer/1181035?p=settings_encryption&rd=1
"Some Google features will not be available after you set a sync passphrase
Google Now won’t show suggestions based on sites you browse in Chrome.
You won't be able to view your saved passwords on https://passwords.google.com or use Smart Lock for Passwords on Android.
Your history won't sync across devices. Web sites or URLs that you type in the address bar in Chrome will still sync."
Setting for Google/custom passphrase in chrome browser at chrome://settings/syncSetup
The strange thing is I don't use a custom passphrase, all of my information does sync between all of my devices, and I get Google Now cards based off my search history. However, last night, when I logged into an app, Smartlock for Passwords popped up and asked me if I wanted to save this password, so I guess it's working now. It still shows my tablet as encrypted, so I imagine it's just a bug.

Resolution - Developer Options > OEM Unlock toggle disabled on XT1955-5

Greetings,
I just wanted to share my solution to resolution of a brand-new Moto G7 Power XT1955-5 having the developer option "OEM Unlock" disabled. I see issues for a separate model here:
https://forum.xda-developers.com/g7-power/help/oem-unlock-greyed-t4061763
I do not know if my solution will work for other models. My XT1955-5 was manufactured in 2020 06 and purchased in US.
My intent here was to get the bootloader unlocked for installation of custom ROMS as quickly as possible.
Start Phone
Skip all setup options.
Enable Developer Mode
Enable USB Debug
In about phone > time/ date settings, disable all toggles
Set phone to a period of 8 days ago - arbitrary number
Reset Phone
Reset Date to correct date (leave toggles as-is)
Connect to a wireless network with access to Internet (I was using a WiFi, and did not try data)
Read first before attempt - Done quickly -> Phone begins downloading security patch (or it begins with next step - not sure) - Done quickly -> Attempt to set up an account (Google) whilst phone is downloading security patch - account setup waits for security patch update - Proceed to developer options - OEM Unlock toggle is available - Toggle during download.
I strongly suspect that there is some trigger associated with either downloading a security update, or simply attempting to enable an account on the phone (which requires you to be connected to data), but I do not know which. It is likely that there is not specific time sensitivity involved, but I am including my exact actions that resulted in success.
I hope it helps. Happy development!
humanWithAPhone said:
Greetings,
I just wanted to share my solution to resolution of a brand-new Moto G7 Power XT1955-5 having the developer option "OEM Unlock" disabled. I see issues for a separate model here:
https://forum.xda-developers.com/g7-power/help/oem-unlock-greyed-t4061763
I do not know if my solution will work for other models. My XT1955-5 was manufactured in 2020 06 and purchased in US.
My intent here was to get the bootloader unlocked for installation of custom ROMS as quickly as possible.
Start Phone
Enable Developer Mode
In about phone > time/ date settings, disable all toggles
Reset Phone
Connect to a wireless network with access to Internet (I was using a WiFi, and did not try data)
Read first before attempt - Done quickly -> Phone begins downloading security patch (or it begins with next step - not sure) - Done quickly -> Attempt to set up an account (Google) whilst phone is downloading security patch - account setup waits for security patch update - Proceed to developer options - OEM Unlock toggle is available - Toggle during download.
I strongly suspect that there is some trigger associated with either downloading a security update, or simply attempting to enable an account on the phone (which requires you to be connected to data), but I do not know which. It is likely that there is not specific time sensitivity involved, but I am including my exact actions that resulted in success.
I hope it helps. Happy development!
Click to expand...
Click to collapse
Were u able to get bootloader unlocked
roadkill42 said:
Were u able to get bootloader unlocked
Click to expand...
Click to collapse
Yes. The bootloader is now unlocked. I did have to obtain an unlock code from Motorola. The primary issue here was the inability to toggle "OEM Unlock".
I was using Motorola's guides that are linked from this website:
support . motorola . com/us/en/solution/MS87215

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