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Had the Desire for about a week and like it a lot but will have to return it because Exchange sync doesn't work and that's a key feature for me.
1. Set up account and set 1 home screen to the mail widget and for a couple of days it worked perfectly until I saw new emails on the home screen widget that didn't appear in the mail app itself! How can the widget apparently be more up to date than the source of the data - the mail app?
2. After this could no longer sync e-mail - it appears that contacts and calendar sync but e-mail shows "sync protocol error"
3. Removed account and set it up again and it worked perfectly for about 24 hours and then exactly the same thing happened. Removed account, removed battery, reset account and its working again....for about a day before I get the same result (home screen widget showing e-mails that aren't showing on the mail app itself and I get sync error).
4. Removed all apps and reset to factory settings and set up account again but the same thing has happened again after about a day. It seems that if it tries to sync and can't connect because there's no signal eg I'm on underground then it locks and can no longer sync
It's Microsoft Exchange server 2003 SP2 and colleagues have no problem with i phones or blackberries and I've been using WM phones for years without any problems. Unfortunately phone is useless to me if this doesn't work and disappointed that HTC claiming feature that in my case clearly doesnt work
More information on above
Forgot to say that although I wasn't getting any e-mail update I was able to send e-mails all the time that this was going on! So I could send but not receive.
apart from a similar issue the first few days in, my Desire sync's fine with my exchange 2007 server. although I've not used the mail widget
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
fredfox_uk said:
apart from a similar issue the first few days in, my Desire sync's fine with my exchange 2007 server. although I've not used the mail widget
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Click to expand...
Click to collapse
After posting the above, I had this happen again this evening. If occurred when the connection changed from "H" to "G" I'm missing 55 mails
I'll have to try and figure out what's happening
I've had exchange working great for the last 3 weeks. Then it decided to stop working. I've deleted the account and re created it and no joy. Just won't sync. I'm gonna try with moxier now and see if that works.
Sent from my HTC Desire
Identical problem here with my Desire.
It is not just a simple receive problem because I can delete emails from the main "Inbox" folder, than switch to the "Deleted Items" folder, sync and retreive the emails I've just deleted.
But syncing the main "Inbox" folder is not working anymore.
Seems like internal index data for that folder is broken.
This is not a server problem because just deleting the sync account and re-creating it magically fixes it until something screws up again.
This is clearly a case of bad application coding. Damn try-catch statements
Had the same problem myself on 2 different phones, I found that going into account settings and doing a save without changing anything (it says it is checking your password) fixes it.
Seems to happen if you make a lot of changes via outlook and the phone looses its place.
LM
MufDvr said:
Had the same problem myself on 2 different phones, I found that going into account settings and doing a save without changing anything (it says it is checking your password) fixes it.
Seems to happen if you make a lot of changes via outlook and the phone looses its place.
LM
Click to expand...
Click to collapse
Tried, but does not work for me.
I wonder if the application event logs on the Exchange server will give more information on the failure? Is SSL set up correctly? Some people have been having problems with self-issued certificates.
fredfox_uk said:
After posting the above, I had this happen again this evening. If occurred when the connection changed from "H" to "G" I'm missing 55 mails
I'll have to try and figure out what's happening
Click to expand...
Click to collapse
Funny you mention about it breaking when going from "H" to "G". I thought I had seen bandwidth related success with my exchange syncing. On WIFI, I could sync the whole inbox, but I would get failures when trying on 3G. I then reduced the inbox to "last 7 days only" and it worked. Going back to higher bandwidth, suddenly I could have the whole inbox without sync errors.
Deleting & recreating Exchange sync account works
For me, deleting and recreating the Exchange sync account workedto get rid of "Sync protocol error". Not funny, but at least there's a way out.
So far so good...
Suspecting some local index file is broken if the sync task is suddenly aborted, I have avoided killing any task and guess what ? So far so good...
Will keep you informed.
P.S. Even if this is the real issue, the sync code is BROKEN.
Hi,
Has anybody gotten to the bottom of this? I've found several threads about the same error across several HTC phones on several different forums.
Deleting and re-adding the account seems like a last resort?
All my contacts are synched via Exchange so if i delete it i assume i lose all of them? And then would i lose corresponding text messages? Anything else? Do all my links to Facebook, Flickr etc get lost? I can see some weird strings of code in my contacts on Outlook now so is the Desire clever enough to pick these up and link everything back together again?
If i can get everything back by just re-adding the account then I'll give it a go but it really does seem far from ideal.
Hi all,
Sorry to bump but i've still not taken the step of deleting my exchange account through fear of losing information.
Obviously it will delete my contacts but will it also delete corresponding SMSs, links to facebook, twitter etc (in Outlook I can see some funny code strings in each contact which i think may be the links)?
Basically, will anything be permanently lost or will i simply need to re-add the account to get everything back as it was?
Is there a way to back up my contacts first? HTC Sync?
Thanks
When I removed an Exchange account from the stock mail app it didn't remove the linking data (which appears in the notes field of your contacts). And there would be no reason for it to delete SMSes, although with the contacts gone, it may not be able to link the phone numbers to names.
HTC Sync could sync your contacts to a separate Outlook installation, or you could use one of the many backup apps (search around here for reviews).
I've only had my Desire for 24 hours but I elected to go with Touchdown right from the get-go after advice from a colleague. So far, it's working a treat (fingers crossed it stays that way). Is anyone here using TD and experiencing these issues, or is it just with the native mail app?
I have a simular issue where Exchange mail stops receiving and sending emails. I only pick up that there is an issue, when attempting to send a email.
This happens regularly, and I have reported this issue to HTC.
My fix when this occurs is to untick and retick SSL option and save.
Well i've removed and re-added the exchange account and so far everything seems to be working ok. Will keep you folks posted - hopefully it doesn't happen again!
Chaps,
Just joined, but I think I have your answer... Task Killer. If you run any of the task killer apps, they can kill the exchange as it is happening, leaving the inbox status in a corrupt state, and the only way to fix this is to delete the account and start over. But then, if the task killer kills the sync, you will have to do it oveer, and over again. Task Killers are great for killing the main apps, but use them on the desire in manual mode only, and only kill the main apps, not the background processes.
Regards
Jaffa
I don't believe it is caused by task killers - I use Advanced Task Killer but it doesn't even list email as open even though it is. I noticed my inbox started having issues after changing sync from 7 days to 14 - it kept re-downloading the last few messages, then after 1 day simply stopped updating the inbox. All other folders fine. I suspect it's a space/size issue - some reports from POP users sound similar. HTC / Android really need to address this. Slowly getting sick of my HTC Legend...(Legendary failure!)
I'm having problems synching multiple Google calendars to my phone...
Under "My Calendars" in Google calendar (when viewing Calendar Settings via the desktop) I have my own named calendar. Under "Other Calendars" I have my wife's calendar, "Contacts' birthdays and Events", "UK Holidays" and I've just added a Google calendar called "England" which contains the upcomming World Cup Fixtures.
Everything in my original four calendars syncs fine - and if I use the "Create New Calendar" button to add another calendar under "My Calendars" that too appears on the phone, but try as I might I can do nothing to make the "England" calendar appear.
I actually had a similar problem just after getting the phone - but then it was with the "Contacts' birthdays and Events" calendar which I'd just added. It seems to me that whatever calendars are there when the phone first syncs will appear just fine, but if you add any extra "Other Calendars" they never show up.
I fixed the previous issue by doing a full system reset and starting over. That was fine then, because I'd had the phone less than a day, so hadn't set much up, but I don't want to keep doing this every time I want to add another calendar!
I found another discussion on the Google forums with a link to a solution that involved the following...
Settings -> Applications -> Manage applications
com.android.providers.calendar -> clear data
Forced a Calendar Sync and got all my Calendars
Trouble is, that was for a HTC hero, and there doesn't appear to be a com.android.providers.calendar app on the Desire!
I have tried...
Settings -> Applications -> Manage applications
Calendar storage -> Clear data
...That did clear everything and force a re-sync, but still the "England" calendar does not appear.
I've also checked it's not listed on the phone's calendar app under Calendars, and I've tried the "Add calendars" option there too, but that does nothing.
Has anyone got any ideas how I can resove this? I realise I could copy all the events from another calendar to my own one, but I'd rather be able to sync things automatically.
Thanks,
Matt
I've seen a few similar issues posted on various boards, without any concrete solutions, so I'm guessing it may well be affecting others too - although admittedly, it's probably not a major issue, as how often do people chop and change their calendars?
Would someone be prepared to try adding another calendar (via their Desktop) and seeing if they can see it on their Desire? (i.e. From Google Calendar, select Other Calendar's, Add, Browse Interesting Calendars, then pick one to try - you can always remove it later.)
I also tried...
Settings -> Applications -> Manage applications
Calendar -> Clear data
...but this didn't help either.
My only other thought was that perhaps I'd hit a limit on the number of calendars, but I'd be surprised if that was the case already?
If I go into the calendars option on the phone I see...
My Calendar
<My named calendar>
Contact's birthdays and events
UK Holidays
<Wife's calendar>
PC Sync
If this is an issue for other people too, then perhaps it could be added to the "Flaws & annoyances with the HTC Desire..." thread.
Any assistance appreciated.
Instead of clearing the calendars data, look for 'Calendar Storage' and clear the data for that, followed by a reboot.
TractorMatty said:
If I go into the calendars option on the phone I see...
My Calendar
<My named calendar>
Contact's birthdays and events
UK Holidays
<Wife's calendar>
PC Sync
Click to expand...
Click to collapse
On mine I see:
My Calendar
<My named Calendar>
Contact's birthdays and events
UK Holidays
PC Sync
My cousins calendar does not appear either.
Also, whats the difference between My Calendar, My Named Calendar and PC Sync?
Thanks Rusty, but I tried that the first time around with no luck.
Just to be sure, I just did so again and then immediately rebooted, but I still only get my original set of calendars back - no sign of the England world cup fixtures.
Psy-Blade said:
On mine I see:
My Calendar
<My named Calendar>
Contact's birthdays and events
UK Holidays
PC Sync
My cousins calendar does not appear either.
Also, whats the difference between My Calendar, My Named Calendar and PC Sync?
Click to expand...
Click to collapse
I think My Calendar is local to the phone (i.e. not synched to a Google account, so you won't see stuff in there if you look online), and <My Named Calendar> is the Google one.
PC Sync is presumably one used if your using HTC Sync or some other program to sync with a calendar stored locally on your own PC. (I don't use HTC Sync though, as I've no need for it.)
I've got 2 calendars showing on the phone, my one and the UK Holidays one I picked out from the interesting list a while ago.
Just tried adding Englands WC fixtures and it's not showing in the list, but working fine on the desktop. Forced it to sync up and it made no difference.
Thanks for trying this Rusty - it seems to confirm that this is an issue, and not just me...
As far as I can tell it seems to be a problem adding ANY additional calendars, as I also tried adding ones that had events today - just in case it was something to do with nothing being in the calendar for a few weeks ahead (as is the case with the World Cup Fixtures).
As mentioned in my original post, it looks like this problem may not be Desire specific, but it looks like we could do with a Desire specific solution/workaround, as the Hero one's not appropriate for us.
I may look into an alternative calendar app.
As far as I can see the built in one doesn't allow adding a new event and having it set to private?
It doesn't sync tasks either
I'm just worrying about having 3 different push connections (google for contacts, k-9 email for email and whatever calendar app for calendar) and its affect on battery life.
Had the same problem,it didnt sync right away, the next day it did though... weird.
KrewCial said:
Had the same problem,it didnt sync right away, the next day it did though... weird.
Click to expand...
Click to collapse
I also read of possible delays syncing, and thought that may be the case here. I've had these extra calendar(s) on for several days now and despite reboots, clearing data and re-syncing, still nothing's appeared.
I'll keep an eye on mine for a couple of days and let you know it it appears.
TractorMatty said:
I also read of possible delays syncing, and thought that may be the case here. I've had these extra calendar(s) on for several days now and despite reboots, clearing data and re-syncing, still nothing's appeared.
Click to expand...
Click to collapse
Another issue I noticed was that events added before a certain date would not get synced. Simply opening an event on the pc and editing it, saving, then undoing the changes would get it synced. Luckily I only started using Google Calendar a couple months ago, so I didnt have that many events saved before this certain date and went through each one of them editing, saving then undoing the changes. Afterwards, all events synced ok.
KrewCial said:
Another issue I noticed was that events added before a certain date would not get synced. Simply opening an event on the pc and editing it, saving, then undoing the changes would get it synced. Luckily I only started using Google Calendar a couple months ago, so I didnt have that many events saved before this certain date and went through each one of them editing, saving then undoing the changes. Afterwards, all events synced ok.
Click to expand...
Click to collapse
I had a similar issue with some repeating events that began many months/years ago. In that case what I did was stop the repeating event then re-add them as new ones going forward. That wasn't such a pain as I only have about four of these for specific days, but at least there was an easy workaround!
A workaround for adding additional calendars that does not involve completely resetting everything on the phone would be nice.
TractorMatty said:
A workaround for adding additional calendars that does not involve completely resetting everything on the phone would be nice.
Click to expand...
Click to collapse
A full reset wouldn't help either.
This is actually a Google limititation that only affects (their) sports calendars. They even state (expand Sports to see it) it outright:
Google said:
Keep in mind that it's not possible to sync sports calendars with other calendar applications at this time.
Click to expand...
Click to collapse
I tried adding a moon phase calendar via "Browse interesting calendars - more", and that did show on the phone as it should.
This thread also mentions the same issue.
Regards
-Øyvind
Sports and random calendars may not be able to sync but I still can't get my cousins and gf's shared calendars to sync to my phone
Psy-Blade said:
Sports and random calendars may not be able to sync but I still can't get my cousins and gf's shared calendars to sync to my phone
Click to expand...
Click to collapse
Did you try to clear calendar storage to see if that fixes it?
Not sure if that did anything but while messing around I hit Menu > Add Calendars and they're all there available to sync.
My bad, first time android user is my excuse heh. Thanks
mroek said:
A full reset wouldn't help either.
This is actually a Google limititation that only affects (their) sports calendars. They even state (expand Sports to see it) it outright:
I tried adding a moon phase calendar via "Browse interesting calendars - more", and that did show on the phone as it should.
This thread also mentions the same issue.
Regards
-Øyvind
Click to expand...
Click to collapse
Well ain't that interesting, good spot!
Good job there's an option to copy events from said sports calendars to you main calendar.
mroek said:
A full reset wouldn't help either.
This is actually a Google limititation that only affects (their) sports calendars. They even state (expand Sports to see it) it outright:
I tried adding a moon phase calendar via "Browse interesting calendars - more", and that did show on the phone as it should.
This thread also mentions the same issue.
Regards
-Øyvind
Click to expand...
Click to collapse
Thanks for this! We live and learn - I'll update the other "issues" thread to make sure everyone's in the picture.
I added a contact to my contact list on Thursday and it didn't show up until Friday. I made heavy changes yesterday (clearing out the useless ones) and it still has not shown up. So maybe it doesn't update every minute, I get that. What I don't get is how I have....
removed and replaced "Corporate" from the displayed lists on my contacts menu
removed and replaced "Corporate" from the Accounts and Sync > Sync Contacts option
turned off and on Auto-Sync on Accounts and Sync
....and the changes STILL haven't shown up! Do I really have to remove the account and replace it in order for changes to show up? How much of a "sync" is this if I make a change and nothing happens for days? When I turned off and on Auto-Sync, the grey sync icon appeared on the notification bar and ALL the accounts under Accounts and Sync showed they were currently syncing. I waited until the process was done, then went to my contacts list and saw no changes.
Any suggestions? How do you get changes to appear immediately or is that not how SYNC works with contacts in Exchange on this phone? My email syncs immediately, new mail and read mail will display almost simultaneously on both the phone and PC, so how come contacts won't do the same???
i did this the other night. went in and cleaned up my gmail contacts, because i had old versions of contacts that i have updated versions of in exchange. by the time i was done with editing my contacts, they were already synced with my phone...
Gmail sync is flaky sometimes. I have had many branded Android phones, and sometimes you find a change that just won't sync.
My final solution when i am really frustrated is to just delete the account from the phone, reboot and add it back.
I have not had any problems in a while though.
I have no idea if this application supports the Google Exchange Contact List (no idea what that is) but I've found MailDroid to be much much faster than either the stock mail app or the GMail app, and have lots of nice features.
Ok, sorry for the double post (I started another thread, but pred text screwed up the title which (for some reason?!?!?) I can't edit?).
Anyway, if I add a new contact to my phone as a Google contact, it won't save, or rather, it initially appears to save, but then for some reason is removed from the contacts list.
I'm also unsure as to when the problem originated, but I have a feeling it's been happening for at least the lat 6 weeks, but unless it's a new contact which will be used frequently, it won't be spotted for a while, which is shy int's only recently I've noticed the issue.
so, any help would be great - this is a very infuriating bug.
Edit: I should add - I have upgraded to Froyo (Tmobile OTA - initial german!?!?! release for UK market).
Cheers!
Sent from my HTC Desire using XDA App
Go to people>menu>view and see if Google contacts are set to visible. maybe that's the issue
I actually have a similar problem i hope somebody can hel with; i have 2 google accounts, one work and one presonal and even though i can save contacts to both accounts, and both are set to sync contacts, i can only see the contacts of one of my accounts, the other just won't show. I have set the "view" settings in contacts to show eveything but still, the contacts from one of my accounts just won't show.....!
Is there any possibility there is some setting in my google account that is not allowing it to share the contacts with my phone??
Thanks in advance
I have found a solution that will probably work in the cases stated above: in your google account go to contacts, and move or copy the contact you want on your phone from "my contacts" to "starred in Android", that did the trick for me!!!
Best of luck!
But the problem for me isn't adding contacts via a website - it's inputting them into my phone, and them staying there in the first place.
I don't know if it's random contacts that aren't storing because I've no idea how long the problem has actually been prevalent.
In People/Menu/View - I have SIM ticked (0), Google (364) ticked, Show auto Gmail contacts not ticked, Myphonebook (0) ticked, Phone (4) ticked (I'm not sure why I have 4 phone contacts as I don't recall entering any in as phone contacts), and Twitter (0) not ticked.
I've now ticked "show auto Gmail contacts".
I've just remembered something - I changed over from Googlemail to Gmail as my email address - could this be affecting things? Gmail addresses were only made available (allegedly) to UK users recently.
So, any thoughts on this people?
Cheers!
Just synced my gmail version of my account to my phone (I think) and no change.
Anyone know if the UK gmail email addresses are .com, or .co.uk?
ie [email protected], or [email protected]?
I've been on quite a comprehensive "google" and from what I've found, it sounds as though this problem has arisen from the Froyo update.
I have tried various things to fix it - dumping caches - exporting contacts to csv - clearing all contacts - syncing to clear - and then reimporting contacts into gmail, and the syncing again.
Again, this hasn't solved the problem...
Still at a loss.
subharmonic said:
Just synced my gmail version of my account to my phone (I think) and no change.
Anyone know if the UK gmail email addresses are .com, or .co.uk?
ie [email protected], or [email protected]?
Click to expand...
Click to collapse
I had mine changed from googlemail to gmail and it stayed as .com
Heard somewhere you can change it to .co.uk be that's not the default change.
Sent from my HTC Desire
Solved the problem, but it took a factory reset to do it.
That being said, Froyo now seems a good deal quicker.
After reset, I had over 100 meg phone storage left (can't remember the exact number).
Any ideas what should be the phone storage on a just "cleaned" phone?
I've still got the dodgy german apps that I can't use on the phone, and these can't be installed from the phone.
What's the best idea?
Hey there,
I am having trouble syncing my contacts (using the native android app) with my hosted exchange account.
New contacts added to the phone are synced to exchange, changes and new contacts addes via outlook and owa are synced to the phone BUT: changes that I make to existing contacts on the phone are not synced to exchange.
Calendar and email sync works without any problems. I have been using various ROMs, deleted and re-added the account, erased cache,... the problem remains.
Any help would be greatly appreciated. (I have tried touchdown and others, I don't like them)
Thanks
DoubleYou
No ideas? Well.... I don't blame you. I am speechless as well.
Oddly enough, I am having the exact same problem. There are ballpark 2,000 contacts in my local Outlook, but only 600-700 are sync'ing to my Galaxy S5. Another weird thing is that the Google Search feature on the phone no longer finds the contacts that DO show. I do the search for a contact I know is in the phone's database, scroll over to the phone results tab to be sure, and it says "no results found on your phone".
This is bizarre as both were working perfectly at one point. Something got gummed somewhere, and I have no clue??