Hey there,
I am having trouble syncing my contacts (using the native android app) with my hosted exchange account.
New contacts added to the phone are synced to exchange, changes and new contacts addes via outlook and owa are synced to the phone BUT: changes that I make to existing contacts on the phone are not synced to exchange.
Calendar and email sync works without any problems. I have been using various ROMs, deleted and re-added the account, erased cache,... the problem remains.
Any help would be greatly appreciated. (I have tried touchdown and others, I don't like them)
Thanks
DoubleYou
No ideas? Well.... I don't blame you. I am speechless as well.
Oddly enough, I am having the exact same problem. There are ballpark 2,000 contacts in my local Outlook, but only 600-700 are sync'ing to my Galaxy S5. Another weird thing is that the Google Search feature on the phone no longer finds the contacts that DO show. I do the search for a contact I know is in the phone's database, scroll over to the phone results tab to be sure, and it says "no results found on your phone".
This is bizarre as both were working perfectly at one point. Something got gummed somewhere, and I have no clue??
Related
In short, I've synced contacts between Gmail and my phone. However I have contacts on my phone, that do not appear on Gmail as I've mentioned in another post. In fact, I've got about 715 contacts that are supposed to be synced but 615 on my Gmail under All Contacts.
However I think I've figured something out.
Even though I've sent a support request to HTC, I don't think this is a handset issue simply because while some issues are probably initial sync duplicates or fragments (which I did find - I think) I've got entries like a restauurant which I know I have been to, but appears on my phone and not on Gmail. Now, considering the phone only got contacts from Gmail, either my Gmail has some data that I can't see (and I've searched in a few ways), or my phone is quite a smart smartphone.
Me thinks it's Google Gmail. Any ideas?
I'm still confused about syncing contacts. I have a Desire on Orange. I have a gmail account, and I use the htc mail app and connect to my gmail account using exchange. I sync my contacts to my gmail account using `google/sync contacts` from the sync page, and I sync my mail using `exchange activesync`. I do this because I can see/edit my contacts via the web gmail page (which is easier/faster than doing it on the phone), and because the mail app is better than the gmail app. But it seems that I have some contact information on my phone which is not visible via the gmail website. To pick one example, it's showing as a `linked contact` between 'exchange' and 'google'. Can I see my exchange contacts online? Where are they? I want them in one place, so I can back them up occasionally (I've already lost my contacts once as I set my phone up). It would seem to make sense, given that some contact info appears to be on exchange somewhere, to have them all there - then I can stop syncing with 'google' on my phone altogether, but I have to be able to see/edit/back them up first.
I've tried googling for this, but all I see is Googles own pages for other platforms, non-free apps to do exchange etc etc.
poldie said:
I'm still confused about syncing contacts. I have a Desire on Orange. I have a gmail account, and I use the htc mail app and connect to my gmail account using exchange. I sync my contacts to my gmail account using `google/sync contacts` from the sync page, and I sync my mail using `exchange activesync`. I do this because I can see/edit my contacts via the web gmail page (which is easier/faster than doing it on the phone), and because the mail app is better than the gmail app. But it seems that I have some contact information on my phone which is not visible via the gmail website. To pick one example, it's showing as a `linked contact` between 'exchange' and 'google'. Can I see my exchange contacts online? Where are they? I want them in one place, so I can back them up occasionally (I've already lost my contacts once as I set my phone up). It would seem to make sense, given that some contact info appears to be on exchange somewhere, to have them all there - then I can stop syncing with 'google' on my phone altogether, but I have to be able to see/edit/back them up first.
I've tried googling for this, but all I see is Googles own pages for other platforms, non-free apps to do exchange etc etc.
Click to expand...
Click to collapse
I have the same issues too
Well i don't use exchange, but i can say how i use my gmail sync:
I use Sync/google account on the definitions menu to sync my google calendar, contacts and mail.
This allows me to use mail on gmail app (not htc mail app), calendar on android calendar (i can use htc calendar widgets) and manage online contacts.
Since i previously added my "phone" contacts to phone memory and to a group on google contacts, they have linked to each other and i can mantain an online and local copy of them (this is great to add a hi res picture to contact, since i add the picture to online and local and then choose local picture to be displayed).
I do know that some fields from online google contacts and local contacts are different, and i think this is as stupid as the picture not having quality on google contacts online, but i hope they would solve it in a near future.
I hope that from now on, since google is saying that the BIG changes on Android are done, they will spend some time dealing with the little details that can be very annoying...
Same issue here.
Sync of Contacts
Google-Contacts -> Desire: works
Desire -> Google-Contacts: dosent work
If i try to add or change a birthday on the phone it does not arrive theo google-contacts account. The other way works. Biggest issue on this fine phone.
Hexxer said:
Same issue here.
Sync of Contacts
Google-Contacts -> Desire: works
Desire -> Google-Contacts: dosent work
If i try to add or change a birthday on the phone it does not arrive theo google-contacts account. The other way works. Biggest issue on this fine phone.
Click to expand...
Click to collapse
Hi, that issues are from Android and Gmail and not from the Desire.
You should add birthday dates to Google contacts or else the synchronization wont work well, but i do agree these are major stuffs that really annoy me!
There could be an interesseting thing.
I have Software-Version 1.15.XXXX (T-Mobile, rooted Phone) and i found an O2 User with 1.20.XXX - he said it works at his phone.
Hexxer said:
There could be an interesseting thing.
I have Software-Version 1.15.XXXX (T-Mobile, rooted Phone) and i found an O2 User with 1.20.XXX - he said it works at his phone.
Click to expand...
Click to collapse
Uau! How can he have an 1.20.xxx? I have unlocked Desire also with 1.15.XXX and no updates for me!
Well I now have 1.21.405.2 updated from ota.
Ok, sorry for the double post (I started another thread, but pred text screwed up the title which (for some reason?!?!?) I can't edit?).
Anyway, if I add a new contact to my phone as a Google contact, it won't save, or rather, it initially appears to save, but then for some reason is removed from the contacts list.
I'm also unsure as to when the problem originated, but I have a feeling it's been happening for at least the lat 6 weeks, but unless it's a new contact which will be used frequently, it won't be spotted for a while, which is shy int's only recently I've noticed the issue.
so, any help would be great - this is a very infuriating bug.
Edit: I should add - I have upgraded to Froyo (Tmobile OTA - initial german!?!?! release for UK market).
Cheers!
Sent from my HTC Desire using XDA App
Go to people>menu>view and see if Google contacts are set to visible. maybe that's the issue
I actually have a similar problem i hope somebody can hel with; i have 2 google accounts, one work and one presonal and even though i can save contacts to both accounts, and both are set to sync contacts, i can only see the contacts of one of my accounts, the other just won't show. I have set the "view" settings in contacts to show eveything but still, the contacts from one of my accounts just won't show.....!
Is there any possibility there is some setting in my google account that is not allowing it to share the contacts with my phone??
Thanks in advance
I have found a solution that will probably work in the cases stated above: in your google account go to contacts, and move or copy the contact you want on your phone from "my contacts" to "starred in Android", that did the trick for me!!!
Best of luck!
But the problem for me isn't adding contacts via a website - it's inputting them into my phone, and them staying there in the first place.
I don't know if it's random contacts that aren't storing because I've no idea how long the problem has actually been prevalent.
In People/Menu/View - I have SIM ticked (0), Google (364) ticked, Show auto Gmail contacts not ticked, Myphonebook (0) ticked, Phone (4) ticked (I'm not sure why I have 4 phone contacts as I don't recall entering any in as phone contacts), and Twitter (0) not ticked.
I've now ticked "show auto Gmail contacts".
I've just remembered something - I changed over from Googlemail to Gmail as my email address - could this be affecting things? Gmail addresses were only made available (allegedly) to UK users recently.
So, any thoughts on this people?
Cheers!
Just synced my gmail version of my account to my phone (I think) and no change.
Anyone know if the UK gmail email addresses are .com, or .co.uk?
ie [email protected], or [email protected]?
I've been on quite a comprehensive "google" and from what I've found, it sounds as though this problem has arisen from the Froyo update.
I have tried various things to fix it - dumping caches - exporting contacts to csv - clearing all contacts - syncing to clear - and then reimporting contacts into gmail, and the syncing again.
Again, this hasn't solved the problem...
Still at a loss.
subharmonic said:
Just synced my gmail version of my account to my phone (I think) and no change.
Anyone know if the UK gmail email addresses are .com, or .co.uk?
ie [email protected], or [email protected]?
Click to expand...
Click to collapse
I had mine changed from googlemail to gmail and it stayed as .com
Heard somewhere you can change it to .co.uk be that's not the default change.
Sent from my HTC Desire
Solved the problem, but it took a factory reset to do it.
That being said, Froyo now seems a good deal quicker.
After reset, I had over 100 meg phone storage left (can't remember the exact number).
Any ideas what should be the phone storage on a just "cleaned" phone?
I've still got the dodgy german apps that I can't use on the phone, and these can't be installed from the phone.
What's the best idea?
Hi, I'm a few days into using my HTC One X (first time Android user having just switched from WM6.5) and have found a problem with syncing with Exchange Activesync (Office 365). I'm set up to sync mail, contacts, calendar and tasks with EAS. The problem is with my contacts in the stock "People" app.
I notice for new EAS contacts that I create from the phone (i.e. from an incoming call or SMS), the contact is synced up to OWA and Outlook. But when I make a change to the contact item from OWA or Outlook, the changes do not sync back to the phone. However, if I make another change to the same contact from the phone, it will sync up. It's only syncing one way i.e. from the phone.
This does not happen to the other contacts that were originally downloaded to the phone from Exchange. Meaning, changes to these other contacts will sync both ways - from OWA/Outlook to the phone and vice versa.
Does anyone else have this problem? Better yet, a solution?
Thanks in advance.
ps. If it's any help, I've also downloaded Touchdown to my phone to test. But note that the contacts in Touchdown are not copied/linked to the native phonebook (People app).
Hi UKC1,
What happens when you add a new contact from the Exchange end? Does it sync to your phone, if so do edits to that contact on the phone sync back?
I have Exchange so I will test this for you now, but on the surface it would sound like the contacts that you have added from receiving a call or an SMS are going to a different address book behind the scenes, one that is outside of the Exchange sync scope.
EDIT: I note that when I enter the 'People' app on my phone, and manually add a new contact, I am able to choose from four address books (SIM, Phone, Exchange, Google).
Whilst I haven't tested any further just yet, it could be the issue I mentioned above that you are not creating the contact on the phone inside the 'Exchange' address book, and therefore it will not sync with Exchange.
I was able to reproduce your issue. Create contact on phone in default address book (which is Exchange), contact syncs to Exchange OK. Make change on phone, change updated Exchange OK. Make change in Outlook, contact did not get updated = FAIL. I waited quite a while too (all other changes were instant).
........
However, maybe I have some good news for you, the contact DID get updated after I rebooted the phone.
Can you please confirm that works for you?
Yes, you have reproduced my exact problem. And I tested it again today - same thing. I guess I'm not the only one with this problem then. I elevated it to HTC but there's no response yet.
Anyway, so I rebooted as you suggested but no it didn't work - the outlook/exchange-amended changes DID NOT sync back to my phone. Only when I removed the EAS account and re-setup the account did everything sync. Then I tested it again by creating more contacts from the phone.
Funny thing is that now some of phone-created contacts are syncing both ways now. But others are still not.
I can keep testing but my actual EAS account has 3000+ contacts. There's no way I can keep track what is synced.
This people app is just looking unreliable. Any other ideas?
Nothing that I know of with EAS support. Could be because you have a large number of contacts. If I was to suggest anything it would be split them up into groups. Then again with 3000 contacts I would assume you have already done that! Perhaps try an AOSP ROM such as Trips CM9 and try the default ICS experience to see if you have the same issue. Could be the People app, could be the EAS support within ICS itself. Would be interested in your findings.
I sync to hotmail for all my personal contacts and all of a sudden this morning none of my hotmail contacts are showing in my phone. Nothing has changed since last night and when I look in the account settings it is set up to sync contacts. Also when I go online my contacts are still in hotmail. My hotmail account is set up as an exchange active sync account and up until today it worked fine with no issues.
When I go into the contacts app I don't have any contacts for that account and when I go into groups its not even listed there at all as an account. But like I said in the account settings it is listed as syncing contacts.
Has anyone ever seen anything like this and fixed it? Or have any idea what causes it? Is it just some server issue on the hotmail side that will clear itself up randomly like it glitched out randomly? I highly doubt it's related but my phone has been unable to connect to the at&t update servers for a while now and never got the ota update I've heard about. TIA for any help.
EDIT: so I tried deleting the account and re-adding it and now some contacts are showing but not all even though the account sync shows completed. And for a second the account was listed in the contact app groups and then I literally watched it disappear. I am completely at a loss here.
I'm experiencing the same problem and can’t find a solution.
Not only my hotmail contacts keep disappearing from my standard contacts-app, also my hotmail-emails and agenda items keep disappearing. A few minutes later my smartphone tells me I’ve got new emails, but it just downloaded them back to my smartphone. The same with the contacts and agenda-items.
I already did a hard reset with my smartphone, but it keeps deleting everything from hotmail.
When I disable the synch-options for that account, it doesn’t delete my mails, contacts and agenda, but then again I have to manually look for new emails.
EDIT: I just noticed, when de synch-option is disabled for contacts, my smartphone randomly deletes everything from hotmail including the contacts. Only the contacts stay deleted, while emails and agenda-items are downloaded again.
So it probably has to be an issue with Galaxy S3 or Anroid.
I've got: Model GT-I9300 with Android-version: 4.0.4 (Ice Cream Sandwich)
Just like "erikk" my Hotmail account is set up as an Microsoft Exchange ActiveSync account.