T-Mobile HD voice - Nexus 5X Q&A, Help & Troubleshooting

Yesterday I was able to see the HD voice icon when calling another T-Mobile person. However today it won't show up even though the other person see the icon on their end. Also noticed that sometimes when I call my phone switched from LTE to HSPA+. Anyone seeing this?
Sent from my Nexus 5X using Tapatalk

I think that stock Android doesn't play 100% with T-Mobile's network features. I have WiFi calling on and I have the Asus router from T-Mobile for WiFi calling and half the time the phone doesn't say "T-Mobile WiFi calling".
I pretty consistently get the HD badge when making calls, but I don't look every time I can either.
I will say this though, VoLTE seems to be playing nice for me and isn't draining the battery like it did on my S6 edge.

So I think it is just the software. To fix it, you can go to the "cellular network" and disabled the enhanced 4g voice then make a call then hang up then turn the enhanced 4g voice back on. Now the HD icon should return.
However even if the icon is not on, I noticed on my wife's phone it is still HD so it is just the software that is a bit screw up.
Sent from my Nexus 5X using Tapatalk

Related

no 3g/4g while calling... normal or weird?(cdma)

So everytime I call someone or receive a call,
the 3g on the status bar disappears instantly.
right after I end the call,
I have signal again immediately.
is this suppose to happen to Verizon phones?
I'm confused because I came from at&t. never had such thing on it.
So is Verizon suppose to be like this?
if so is there any mod/tweak that enables me to use data while calling?
Sent from my Galaxy Nexus using XDA
bluemoon1221 said:
So everytime I call someone or receive a call,
the 3g on the status bar disappears instantly.
right after I end the call,
I have signal again immediately.
is this suppose to happen to Verizon phones?
I'm confused because I came from at&t. never had such thing on it.
So is Verizon suppose to be like this?
if so is there any mod/tweak that enables me to use data while calling?
Sent from my Galaxy Nexus using XDA
Click to expand...
Click to collapse
Yes, this is supposed to happen. You can't do voice + data over 3g, but you can do voice + data over 4g. There is no "mod" available for that will enable the use of data while in a call on 3g.
Verizon is CDMA, which doesn't offer simultaneous voice/data like GSM does. Unless your phone has SVDO (like the Thunderbolt) it won't do data and talk at the same time over 3G... The VZW GNex doesn't have SVDO.
For the longest time this has been a pain for CDMA carriers (the few that are left) and they're gonna get past it with VoLTE eventually. You'll still see AT&T run ads comparing their iPhone to the VZW iPhone because it can do voice+data at the same time.
If you're on LTE, you can browse LTE data and talk on 3G at the same time, however.
maguro user here. i was talking about this with a work colleague yesterday, and i said data didn't work at the same time as voice, only with gprs/edge. he had me call his cellphone, while on UMTS/3g/H, and data call was still on as i made the call, and let the phone ring a few times.

{REQUEST} T-Mobile Wifi Calling

Is there an app that I can download somewhere or is this something that someone could throw together for use with the Nexus?
I work right outside of Tmobile service area. I usually get about a bar or 2, on a good day. I rarely ever use the phone, didnt even realize these things could make calls anymore!
Anywho, I had an Amaze which had wifi calling and the call quality would be crystal clear over wifi calling and did wonders for saving battery.
Any help would be much appreciated!
I was disappointed to find out also that it was unavailable on the GNex and from what I read on it it's near impossible to port it over.
An alternative may be a combo of Google Voice & Groove IP, I use that combo on my Moto Xoom Tablet and it work fine.
OK so maybe I don't understand how groove IP works....but when I make a call over wifi the phone is still looking for a mobile signal. While I was in the call the phone showed one bar or service. So at that point isn't the lack of cellular signal still going to eat away at my battery?
I suppose grove is made more for a situation where you have no service at all? I tried putting the phone in airplane mode and make a call that way which does work.....but then your screwed with the texts......ugh....FML! Ha.
Sent from my Galaxy Nexus using XDA
splsales said:
OK so maybe I don't understand how groove IP works....but when I make a call over wifi the phone is still looking for a mobile signal. While I was in the call the phone showed one bar or service. So at that point isn't the lack of cellular signal still going to eat away at my battery?
Sent from my Galaxy Nexus using XDA
Click to expand...
Click to collapse
Heres a screenshot showing one bar even when I am on wifi within a call over groove. If i remember correctly when wifi calling was being used on the Amaze, the mobile signal would be turned off completely.
Hopefully with the One S out now we'll be able to get wifi calling? Anyone heard any progress on that?
grim82 said:
Hopefully with the One S out now we'll be able to get wifi calling? Anyone heard any progress on that?
Click to expand...
Click to collapse
Hopefully we've got something coming....if so my battery will last for ages!
Sent from my Galaxy Nexus using XDA
Download "Viber". This is an OTA/WIFI calling app. Also dl "phone + WIFI on/off" widget. Both available in the market.
Sent from my Galaxy Nexus using XDA
Viber requires both parties to have the app installed if I'm not mistaken. I think that is unrealistic.
Sent from my Galaxy Nexus using XDA
wifi was never crystal clear on the t989
that is why we left tmobile it would cut out swell groove should work fine why dont you disable data then turn wifi on and link up tjat way it will work like a charm i promise
I'm not sure I follow you too well. I'm still a noob. Would you care to elaborate on that.
Sent from my Galaxy Nexus using XDA
Try the Vonage app. You can make calls over Wifi and data the other person does not need to have the Vonage app to receive calls. It's only good for making outbound calls on Wifi or data. (Doesn't count against mins either) If you receive a call it goes through regular cell service and bucket of mins. You can make calls to any where in the US for free. Right now you can use up to 3,000 mins a month for free to make calls. (Promo with no end date set)
But in order to receive calls the radio would have to be left on or else they will go directly to voicemail right. Which means I would have to leave the radio on.....so once again I would have low reception leading to eating up better. But anyways I think you maybe mistaken....vonage app says the other person must have the app. FML! Ha.
Sent from my Galaxy Nexus using XDA

Note II drops WIFI Calling??

Hey I'm a 1st to T-Mobile i'm testing it out before I switch all my lines from Verizon. The question I have is that both the Note II and the GS3 that I have seem to drop the Wifi calling feature randomly. I thought at 1st it may have been some sort of power saving option but it seems to happen in frequently. (Doesnt matter if I'm close to the Router or not)
Is this common? Or am I the only one that has had this happen?
Thanks for any input!
-Scoob
Mine does the same thing I just turned off the wi fi calling app and it now works fine
Sent from my SGH-T889 using xda app-developers app
somethinboutpat said:
Mine does the same thing I just turned off the wi fi calling app and it now works fine
Sent from my SGH-T889 using xda app-developers app
Click to expand...
Click to collapse
I'm not sure what you mean by turning the App off? When turning the WIFI calling app off does that not mean you are unable to use the feature?? LOL- I have to have this as I have zero reception at my home.
Thanks for letting me know!
-Scoob
scooby-snack said:
Hey I'm a 1st to T-Mobile i'm testing it out before I switch all my lines from Verizon. The question I have is that both the Note II and the GS3 that I have seem to drop the Wifi calling feature randomly. I thought at 1st it may have been some sort of power saving option but it seems to happen in frequently. (Doesnt matter if I'm close to the Router or not)
Is this common? Or am I the only one that has had this happen?
Thanks for any input!
-Scoob
Click to expand...
Click to collapse
Same here
Sent from my SGH-T889 using xda app-developers app
This is happening to me as well.
@ scoob go to setting, more setting, deselect the wifi calling app and it should work for you my coverage at my place is between 0 and 1 bar so this should help
Sent from my SGH-T889 using xda app-developers app
mine goes on and off on both my new note 2 and my wife's new galaxy s3. really aggravating. worse on my phone, when in wifi calling, it only answered calls like 1 out of every 10 times, otherwise they went to voicemail. I took the sim out of mine, then put it back in and pushed it in and out and in the holder a few times and now it seems to receive calls in wifi mode but still always in and out and error to connect and such.
My experience with Wifi-Calling has been nothing but troublesome. It's really not reliable at all, sometimes calls comes through sometimes don't.. and when it does come through I can hear the caller but caller cannot hear me. This is quite common problem with wifi-calling and i given up.
If you get even a 1bar of reception near by the window, I suggest calling T-Mobile and getting their Cel-Fi device (Free of charge but has to return when you leave T-Mobile). 1~2 bar by the window will give you full 4bar reception throughout the house on 4G. Only requirement is that you must be living in single house, can't ship out to house that are connected by or close by. I live in townhouse and I just told them I live in single house and got the device in 3 days. =)
Wi-Fi calling is a disaster. For me, incoming audio drops constantly, but the party I am calling can hear me fine. On other occasions, the call will just randomly drop. Came from a Sensation where Wi-Fi calling was perfect. There does not seem to be any resolution... I have spent hours talking to tech support and they have replaced the device with no improvement. I have also had my ISP out and they have verified that my connection is fine. I have even changed the router out... same issues.
With my wifi calling, as soon as I turn kt kn my bars at home would drop where I would hardly get any service. As soon as I turn wifi calling off I magically get bars. So I leave it off and now I get bars pretty much everywhere I go....almost
from my Galaxy Note 2 using Tapatalk 2
Nellyinda803 said:
With my wifi calling, as soon as I turn kt kn my bars at home would drop where I would hardly get any service. As soon as I turn wifi calling off I magically get bars. So I leave it off and now I get bars pretty much everywhere I go....almost
from my Galaxy Note 2 using Tapatalk 2
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Click to collapse
With wifi calling on, it's suppose to drop signal bars to nothing. You have to go by the wifi bars instead.
Wifi also greatly depends on your network conditions. Cause I have the same problem but it doesnt happen to me that often after some tweaking.
Wifi Issue
I have that problem quite a bit but the signal strength on my router is good. Yesterday i had my internet company reset the cable modem and my wifi problems have decreased a lot but it is still happing. It has to deal with the wifi certificate problems on the Note 2 (Samsung). It is the same problem that I had on the GS3.
Oh well
ghost_231 said:
Wifi also greatly depends on your network conditions. Cause I have the same problem but it doesnt happen to me that often after some tweaking.
Click to expand...
Click to collapse
what tweaking did you do?
my internet is rock solid. only good thing about uverse service, yet this wifi calling is in and out and in and out all the time.
robl45 said:
what tweaking did you do?
my internet is rock solid. only good thing about uverse service, yet this wifi calling is in and out and in and out all the time.
Click to expand...
Click to collapse
not much for me, just very little. tried to set up QoS and worked pretty good. until my bro starts playing on his xbox, then im screwed on it lol
No issues here with wifi calling.
Nellyinda803 said:
With my wifi calling, as soon as I turn kt kn my bars at home would drop where I would hardly get any service. As soon as I turn wifi calling off I magically get bars. So I leave it off and now I get bars pretty much everywhere I go....almost
from my Galaxy Note 2 using Tapatalk 2
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Uhh, that's the point of wifi calling, to make calls over WiFi and disable your cellular radio. If you turn on Wifi Calling, you should get a blue phone icon on the top left and your "bars" should drop to nothing as your phone turns off the cellular radio. You can still make/recieve calls/sms/mms.
I've been getting an ER01 error lately with invalid certificate, but it seems to be a T-Mobile backend problem? It happens, about 10% of the time and only on my school's network (I have a feeling, it might have to do with the sign in process there).Otherwise, it works well at my apartment.
achusaysblessyou said:
Uhh, that's the point of wifi calling, to make calls over WiFi and disable your cellular radio. If you turn on Wifi Calling, you should get a blue phone icon on the top left and your "bars" should drop to nothing as your phone turns off the cellular radio. You can still make/recieve calls/sms/mms.
I've been getting an ER01 error lately with invalid certificate, but it seems to be a T-Mobile backend problem? It happens, about 10% of the time and only on my school's network (I have a feeling, it might have to do with the sign in process there).Otherwise, it works well at my apartment.
Click to expand...
Click to collapse
i get that certificate problem at my house, not too much anymore, but I still see it. and the wifi calling does drop in and out at various times. not a huge deal for me, but the average person wouldn't deal with that.
achusaysblessyou said:
I've been getting an ER01 error lately with invalid certificate, but it seems to be a T-Mobile backend problem?
Click to expand...
Click to collapse
I've been noticing more & more problems with my service in the last two months. I called T-Mobile to fix it and whatever they did seemed to only help a little. I get times where I get frequent ER01 errors with WiFi & duplicated text messages (same text message gets received by my phone 2-3 times) for an hour or two. I used to also get errors sending texts around that time, but that appears to have gotten better.
Someone else mentioned Uverse, and my WiFi calling problems are at home & work, both of which have AT&T for internet... When I switched from their DSL to Uverse I expected less problems, but got more.
anyadike said:
I've been noticing more & more problems with my service in the last two months. I called T-Mobile to fix it and whatever they did seemed to only help a little. I get times where I get frequent ER01 errors with WiFi & duplicated text messages (same text message gets received by my phone 2-3 times) for an hour or two. I used to also get errors sending texts around that time, but that appears to have gotten better.
Someone else mentioned Uverse, and my WiFi calling problems are at home & work, both of which have AT&T for internet... When I switched from their DSL to Uverse I expected less problems, but got more.
Click to expand...
Click to collapse
Seems to be a problem that a lot of people are experiencing. Just did a quick Google search and some indication points to a possible T-Mobile back-end problem. I wonder if i call up T-Mobile and ask for wifi calling to be explicitly added to my plan if that'll change anything.

Disable HD Voice? No ringing out OUTBOUND calls?

i have the tmobile version of the note 3. and when i make an outbound call while on wifi (wifi calling is off) it defaults to HD VOICE which has no ringing (only on some numbers tho, very strange) and it will have NO RINGING, almost as if its not dialing then someone will answer. Very annoying. So i have come to a conclusion that if i turn Wifi calling off, HD VOICE is gone and it WILL ring with those numbers that wouldn't before. But if i connect to wifi again then i get this issue. Is there a way to disable HD VOICE?
PS, i have SIM UNLOCKED the note 3 and have tested with att sim with same numbers and rings correctly whether or not on wifi, of course doesn't say HD VOICE tho
thanks a again
Bump
Sent from my SM-N900T using Tapatalk 2
Anybody know how to fix this. I cant use wi-fi anymore because it turns on hd voice, grays out my network bar signal, and makes calls unintelligible. T-mobile had me disable "answer with voice" and wi-fi. She said this is a problem with wi-fi calling but I dont use that. I only had it set to use wi-fi if I left a good cellular area. That is off now too. Please help me fix this so I can at least use wi-fi again. By the way this happened suddenly on its own 2 days ago.
Did you ever resolve this?
I am having the exact same problem now.
Even though I have wifi calling turned off, if I have the phone connected to wifi it is using wifi for the calls.
Annoying as hell.
audri5 said:
Anybody know how to fix this. I cant use wi-fi anymore because it turns on hd voice, grays out my network bar signal, and makes calls unintelligible. T-mobile had me disable "answer with voice" and wi-fi. She said this is a problem with wi-fi calling but I dont use that. I only had it set to use wi-fi if I left a good cellular area. That is off now too. Please help me fix this so I can at least use wi-fi again. By the way this happened suddenly on its own 2 days ago.
Click to expand...
Click to collapse
PanamaPaul said:
Did you ever resolve this?
I am having the exact same problem now.
Even though I have wifi calling turned off, if I have the phone connected to wifi it is using wifi for the calls.
Annoying as hell.
Click to expand...
Click to collapse
Anyone got updates on this? I just started getting bitten by this a couple months ago when I flashed from stock to DarthStalker (JB version not KK).
Any news about this?
HD voice
HD voice is set by the switch from the tower you are connected to, long story short if the backhaul from your tower is microwave and the person you are calling is on a tower that is Ethernet backhaul it won't sound right. Also if your in a Samsung owned market and the other person is in a ALU, pioneer, Ericson etc it won't sound right lastly the Samsung phones have 3 or more microphones on them for background and other noises to be muted so the over correction messes with HD calling and lastly wifi calling is using VoWifi and literally running a VPN from your ISP to T-Mobile so your bypassing the switch and hd voice isn't an option, so when you swap sim cards out the root system(boot straps and firmware for the motherboard is designed for t-mo switch and network and is wrote to look for t-mo) so the unlocked sim is just a software unlock to allow something else to be the read
---
I worked in the cellular telcom industry for years and HD calling is a nightmare, wifi calling is even worse because of e911 compliance and the fcc. I forgot to mention that if you have a phone case in like a loose fitting silicone sleeve type or the rubber shell on an old otterbox that's loose the vibration from your voice can cause static in the mic from the rubber vibrating by the charge port (old product known issue with noise cancelation on several phones)
---------- Post added at 04:41 AM ---------- Previous post was at 04:22 AM ----------
I forgot to tell you that normally when you don't have the ringing when your calling out it is a network based issue.
It could be a nesting issue(where your phone is thinking its on a tower in the next town) so with the phone on pull the sim out(if you have to pull the sim power on wait 60 seconds then power off) then turn the phone off and reinstall the sim, an issue for the market your in, the network may think that your still using wifi calling and it never fully turned it off in the network( however by simply turning the switch off it won't disable it you have to update the emergency address and look below that and choose disable( if your software is newer the platform for wifi calling by Samsung is codenamed waterpolo and there is a crap ton if known issues with it) lastly if you phone has native and Samsung wifi calling (found on the GS6/note 5 so if you have it it would be by update only) you would have to totally reset the phone and have to-mo open a network trouble ticket for a tier 3 or higher to call you back and resolve

No VOLTE/Advanced calling.

I picked up this phone a few days ago and I just noticed that VOLTE wasn't working like it should. The settings menu shows that I have the option on, but everytime I make a call or receive a call it instantly switches from 4g to 1x, and therefore I don't have simultaneous voice and data. Anyone have this issue too?
I checked my Verizon account to see if that feature is enabled for my line. Advanced calling shows that VOLTE is on for calls and video chat. Turning it on and off doesn't change anything, turning wifi calling on and off doesn't affect it. I've tried rebooting, and no luck. Seems like a software issue?
I noticed this on a call today as well. Subscribing...
Perhaps the person on the other end needs it as well? I've found calls between my girlfriend and I would switch from HD to non-HD and it seemed like it was due to service on her end. Just a thought. Its actually only happened a couple of times to me.
Davexs28 said:
Perhaps the person on the other end needs it as well? I've found calls between my girlfriend and I would switch from HD to non-HD and it seemed like it was due to service on her end. Just a thought. Its actually only happened a couple of times to me.
Click to expand...
Click to collapse
No luck with that one either. I've tried calling other lines on my plans and I got the same results. My S5 did a pretty good job maintaining HD Voice every time I made a call to those lines where LTE coverage was available.
I called CS and they didn't say it was a common problem, but they put in a report pretty immediately for me and should have someone contacting me the next 24-48 hours.
Just a quick update. I didn't do anything, I used my phone as is and it just started switching to HD voice and maintaining LTE while calling. So either they did something on their side, or the phone is just a little buggy.
I have never had that VoLTE icon pop up on my phone but if I look in my recent calls list I do see a Wifi icon on some of the calls.. I assume this is VoLTE??
Sent from my SM-N930V using XDA-Developers mobile app
badboyg200 said:
I have never had that VoLTE icon pop up on my phone but if I look in my recent calls list I do see a Wifi icon on some of the calls.. I assume this is VoLTE??
Click to expand...
Click to collapse
That's WiFi calling.
I have used WiFi calling and it seems to work alright. Is this the same as VoLTE? If it is not how do you enable VoLTE?
I just found it in settings, it is enabled however I have never seen any kind of an icon that it is working. How do I know if it is or isnt?
Where is the setting for VoLTE in Settings? I am not seeing it anywhere.
EDIT: A google search showed me it should be in call settings, but it is not there. Any help much appreciated.

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